Le client n'a pas laissé de commentaire.xinrong M.
Customer Reviews for U-Haul Moving & Storage of Norristown
Pour nous contacter
Norristown, PA 19401
(& Airy St W Of Forrest)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This was easier than I expected it to be.Kenneth R.
Super easy return!!lauri D.
All of the staff is very friendly and helpful. Keep up the good work.Peter D.
Always, Always good friendly and professional service from the UHaul Team Members in Norristown, PA. I have used this location several times over the years and the service is outstanding. I wouldn't go anywhere else for a Rental but UHaul - Norristown. Ed P., Blue Bell, PAEdward P.
After a horrible day of last minute changes that Uhaul thrust upon me with pickup time and locations, it continued all the way through to the end. They changed my dropoff location at the last minute and when I arrived at the originally scheduled dropoff location at Life Storage (per my paid reservation well over a month prior), I was immediately met at the inbound driveway by an incredibly rude and inconsiderate employee who told me I can't dropoff there. He kept telling me to leave and I was shocked at his terrible behavior. He eventually gave me an address to the Norristown location and when I finally arrived there, the employee was helpful in letting me pull up the vehicle, leave the keys and he would check me out later. Much appreciated after such an unnecessarily stressful day of moving.Michael G.
I set up my reservation online and they gave the truck to someone else. Had to redo the process which is what I wanted to avoid. Return the truck promptly, man tells us to leave the keys in the door as if we were going to lock the car, then an hour later get a phone call basically saying we still have the truck. Not using this location ever again thankfully. If I have one more bad experience with Uhaul, I probably won't use them ever again. TL;DR Improvements: correctly rent out trucks, do the return process properly when people try to return the keysOlivia M.
Le client n'a pas laissé de commentaire.Anthony F.
Nothing - it's a great operation.Alfred M.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.Michael F.
so professional, in and out. polite, and had everything ready when i arrived. same upon returning vehicle. could not have ask for better service from mr. hamiltondenise S.
Le client n'a pas laissé de commentaire.DANIEL M.
Le client n'a pas laissé de commentaire.STEVEN K.
It would be nice to get a heads up ahead of time that I would need to go through a verification process and provide two pieces of identity for self check in.Yekaterina P.
There is a mouse problem but the overall experience was a good one the gentleman Ariyah who manages the building is amazing and always accomadatingWarren L. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal M.
Le client n'a pas laissé de commentaire.Joshua E.
Truck was extremely unsafe and NOT maintained. The driver's side mirror was broken, and the metal housing had been broken for awhile, as it was rusty. Driving on the expressway was very hazardous & could have been catastrophic. When mentioned to the U-Haul personnel, they said I could have done it while driving! Horrible customer service!Michael B.
Nothing, good quick check out with helpful staff memberStephen K.
Le client n'a pas laissé de commentaire.HANTAI S.
Le client n'a pas laissé de commentaire.bonnie R.
The location is fine, but the online check-in process is unbelievably cumbersome.Charles S.
Staff was friendly, efficient and knowledgeable.Thomas B.
Le client n'a pas laissé de commentaire.Sheri E.
Truck was not sweeped out.Nathaniel R.
Everything was perfect. Quick easy and in and out the door.Denise M.
Le client n'a pas laissé de commentaire.Curtis R.
Really great service from both the morning & evening team members at that location.William N.
Excellent service à la clientèleAndrew G.
Ariah was fantastic.william M.
First bad experience with one of the trucks (used 5-6 times in the last 16 months). Although the interior was â€˜clean', it had a lingering body odor and musky smell. Fortunately, it was only an hour drive each way.JOHN F.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.MICHAEL K.
The gentleman that got the trailer hooked up and got me on my way did a great job. Really hustling despite it being a hot and humid day.Lee A.
Le client n'a pas laissé de commentaire.Heidi W.
Great customer service from A. Hall. I observed him, not only helping myself but other customers with care. He spoke on a very respectful and pleasant manner. Great job!!Tanisha S.
Le client n'a pas laissé de commentaire.Douglas M.
Employee I dealt with was very helpful and friendly. It was a pleasure to deal with him.SANDRA R.
Le client n'a pas laissé de commentaire.Girard S.
I get Drop off location always far from my home and simply I have to pay for the miles which i have to go and drop. Next time I am not gong to rent from you guys because of this reason. Rest is good.BASAVARAJ P.
Le client n'a pas laissé de commentaire.Tricia H.
Used the mobile check in process. Was very slow in processing the questions and photo uploads. Perhaps some of the identification pieces could be done ahead of time.Francis F.
Le client n'a pas laissé de commentaire.hamza B.
Le client n'a pas laissé de commentaire.David Z.
Le client n'a pas laissé de commentaire.JULIE J.
Le client n'a pas laissé de commentaire.Amar K.
Staff very helpful and very nice. Will use this location for sureSTEPHEN S.
The original truck assigned to us would not start. We had to switch over to a different truck. It did not take long but it did hold us up and we only had a small window of time to move into out apartment per their noise ordinance regulations.Noelle V.
Le client n'a pas laissé de commentaire.Gordon W.
Both gentlemen who assisted me during the pick up and the drop off were excellent. The gentleman who assisted during the pick up recognized that I would be traveling alone (I am a 59 year old female) and traveling almost a 1000 miles- he found the van that had the least amount miles so I would have the least amount of risk of issues and the most comfortable van possible. The gentleman who greeted me when I dropped off the van was so friendly and helpful. This by far is the best experience that I have had with Uhaul!Therese C.
I had a Great experience at this location! I would recommend this place to EveryoneKerri T.
Le client n'a pas laissé de commentaire.Quincy T.
Le client n'a pas laissé de commentaire.Geoffrey S.
Fast and friendly! Thank you!Sheryl P.
Le client n'a pas laissé de commentaire.William D.
Very quick and easy pick up and drop off; everything went smoothly. Merci!Harry B.
very helpful and knowledgeableSolomon I.
Le client n'a pas laissé de commentaire.Keith B.
Kevin was fantastic at the Norristown PA Location.Andrew B.
The 2 men who assisted me in this rental were terrific! So sorry I did not get their names, but they were friendly, professional, and helpful. I was there on Sunday May 30.Nancy W.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Sean B.
Le client n'a pas laissé de commentaire.Leon M.
Le client n'a pas laissé de commentaire.Hassan Z.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Rudolph P.
Le client n'a pas laissé de commentaire.Muhammad C.
Huge depot with perhaps forty trucks on site, but they did not have my 24 blankets available as ordered. Necessitated a one hour trip to a different location and an inflated rental price. No apology, just a "tough, live with it" attitude. TRAIN YOUR PEOPLE IN BASIC CUSTOMER SERVICE ETIQUETTE!James R.
Le client n'a pas laissé de commentaire.Joseph Z.
I made my reservation using your 800 number. I told the woman I wanted a late day pick up. She mistakenly made the pick up time at 8:00 am. MISTAKE!! Then because I didn't pick up my truck by 9:00 am, my reservation was cancelled. BAD POLICY!! I was paying for a 2 day rental. It should not matter what time I pick up my rental truck. Then I called the regional office at the phone number 215 396 2754. The woman I spoke to was one of the rudest people I've ever spoken to. No concern for the customer at all. She was all about The U-Haul policy. REALLY, REALLY BAD!! Your pick up policy is TERRIBLE and so was this woman at your Southampton, PA regional office.Wilbur H.
Staff very pleasantChristina P.
Nothing - The process was simple, easy and reasonably priced.William M.
Le client n'a pas laissé de commentaire.Khalil H.
Le client n'a pas laissé de commentaire.Daniel G.
Excellent service from the employees. Quick and painless.Steven B.
The key didn't unlock the doors, we got locked out of the cab and had to wait for 3 hours for a locksmith. The key didn't work properly in the ignition so we had to keep the truck running, which means we couldn't safely fill up the gas tank. This rental wasted our time. We should not have to pay for this rental. We lost an entire day.Michael C.
Clean, Convenient, and Reasonable.Anand G. | Expérience générale
Excellent service thanksMaaz H.
Convenient as always!Anand G.
Le client n'a pas laissé de commentaire.Kaitlin M.
Le client n'a pas laissé de commentaire.Roman T.
Online Reservation process was difficult and had to be repeated several times due to time changes and location changes and duration changes Finally resolved by two calls and each took over 30 minutes Once connected the call was very helpful and the representative very helpful and knowledgeableCameran K.
I would recommend a quick wipe down of steering wheel, arm rests, inside panel of doors. Any frequently touched areas inside the cab of haul truck. The steering wheel was really dirtyLora G.
Le client n'a pas laissé de commentaire.Susan D.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.Craig V.
it works leave it ALONEEdwin B.
Le client n'a pas laissé de commentaire.John C.
System seem to be working perfectly from my experience,ifact mostly will be using them again this weekend...Thank you very much U-Haul...Alton I.
Le client n'a pas laissé de commentaire.Theodore W. | Premières impressions
Le client n'a pas laissé de commentaire.Caryl-Sue C.
Le client n'a pas laissé de commentaire.Elizabeth S.
Le client n'a pas laissé de commentaire.Herbert H.
Le client n'a pas laissé de commentaire.JEFFREY H.
Staff was great, manager of facility checked in with us to make sure everything was OK, which I was really nice of him to do.Wendy D. | Expérience générale
Great place to store your personal belongings. ***** (5) StarsTHOMAS T. | Premières impressions
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.Phillip V.
Le client n'a pas laissé de commentaire.Jeremy R.
It was a great experience. Staff was helpful.Peter D.
Just have the right size truck when someone orders it so they are not forced to make more trips and have to drive more miles and spend more time and money.Benjamin D.
Le client n'a pas laissé de commentaire.Dale A.
Great job and nice experienceDurant K. | Expérience générale
Staff was very friendly and helpfuljuanita b. | Premières impressions
This was the nastiest rat infested place I have ever seenJOHNNIE H. | Expérience générale
Manager at the Norristown, W. Main St. location is extremely helpful, professional and goes above and beyond to make your experience with U-haul the best possible. I highly recommend!Katie G. | Premières impressions
Was skeptical about using UHaul but after signing up, was very much impressedAdrian W. | Premières impressions
Excellent service à la clientèleclaire e. | Premières impressions
Le client n'a pas laissé de commentaire.Donna C. | Expérience générale
Good One !theodore l. | Expérience générale
Rodent infestation, rodent feces all over our items, rodent damage (chewed through things) to items, lack of management concern. This place is the worst. Management doesn't care about the infestation and does not care about customers.Christa M. | Expérience générale
Le client n'a pas laissé de commentaire.Valarie S. | Online Move In
I like it so much I have taken out a second locker for my daughter who is moving here shortly.STEPHEN M. | Premières impressions
Staff was helpful went to storage bin with me to show me how to work the door for access to the storage unit made sure I was satisfied with the unit check bout was just as good as the check inMonica J. | Expérience générale
Person who get kyes from hi racist he throw the in my faceKhalid B. | Expérience générale
After having my furniture stored there for extended period I was worried that there would be some kind of damage...closed in smells, pest etc. My furniture and boxed items came out the same way they went in. Damage, odor and pest free.Sharon A. | Expérience générale
We reserved a unit a month in advance and were told the day we were moving in that the unit we reserved doesn't exist, despite us calling the day prior to confirm. Then the unit was not the size we wanted but had no choice but to move in anyway. We asked for the price we reserved but were told that we would have to pay more. Then I look online and it's more than the price that was quoted to us for the unit we moved into. NOT HAPPYChrista M. | Premières impressions
Le client n'a pas laissé de commentaire.Julie M. | Expérience générale
Le client n'a pas laissé de commentaire.Julie M. | Expérience générale
Le client n'a pas laissé de commentaire.Rachael K. | Expérience générale
Pest control needed in storage area. I saw a mouse around my boxes. Other than that, everything was so smooth. Staff are so helpful.Saldiray S. | Expérience générale
Le client n'a pas laissé de commentaire.Laura b. | Expérience générale
Le client n'a pas laissé de commentaire.KYENDAH G. | Premières impressions
All good!! 😁Thomas T. | Premières impressions
Glad to do business with Uhaul Storage.Thomas T. | Expérience générale
Le client n'a pas laissé de commentaire.Rose M. | Expérience générale
Everything was excellent, except for the toilet. Someone had put faeces on the toilet bowl by the toilet tank .Diane M. | Premières impressions
No complaints, well runDavid G. | Expérience générale
Sign up process is slow. ain door of facility is broken. Move in process through one of the side doors, which was clearly not made to be a meaningful route of transport, took an eternity.Shua-Kym M. | Premières impressions
Except for high storage rates nice facilitiesjoseph p. | Expérience générale
Stephanie was terrific.STEVEN S. | Premières impressions
Prompt service and nice storage roomLubna I. | Premières impressions
Storage needs to be remodeled and upgraded.Kevin I. | Expérience générale
The staff were extremely professional and courteous! Both the young man who helped look over the truck return and the young woman who helped us with the storage unit were outstanding! Merci.Christine C. | Premières impressions
Received our two uboxes just fine. Helped locate our uboxes for unloading, and then the next day for storage.David G. | Premières impressions
Customer service wasn’t very good and after 2 months I was charged an extra 5 $on my bill without any noticeJalessa S. | Expérience générale
I was trying to tell them I moved out but there was only one person working and couldn’t wait as I had movers waitingMaggie B. | Expérience générale
The woman who was working last night (I am so mad I can't remember her name) was WONDERFUL! She was fast, helpful and had a huge smile! She is definitely an asset to your company!Sarah P. | Expérience générale
Staff was friendly, respectful and helpful and quickly unhooked car trailer and was shown sample and actual storage unit that was in convenient spot and right size for was I had to store.SHAWN D. | Premières impressions
Great service! Thank youCatherine S. | Expérience générale
Young Lady was very helpful and answered all of my questionsanatoliy l. | Réservation
It was great experience and my goods were safe. They delivered as promissed and i would recommend to any one.Ramakoti K. | Expérience générale
Accommodating staff.Fiona E. | Expérience générale
Fast and efficient. Thank you.Bill T. | Réservation
The owner was friendly and helpful and he and his staff made my moving day much easier.Ralph G. | Expérience générale
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