Évaluations des clients U-Haul Moving & Storage of North Anchorage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of North Anchorage

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Danielle M. le

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Pick up and return process should be made more clear.

Deborah M. le

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Nothing! Everything was timely and efficient.

Daniel N. le

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Overall very helpful had some issues with the security alarm when we was storing our stuff, but very helpful. Parking is difficult at times, depending on how busy it is.

Ralph A. le

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The lady that helped us was so nice that i will always go to this location from now on I believe she was the manager but I don’t remember her name. She answered all of my questions a professional manner and wished us well

Stephen T. le

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Le client n'a pas laissé de commentaire.

Todd M. le

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Le client n'a pas laissé de commentaire.

levaleai P. le

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Le client n'a pas laissé de commentaire.

luther D. le

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Sorry no real comments ,everything went real smooth . Thank you. !! For your help U Haul.

CAROLYN M. le

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Le client n'a pas laissé de commentaire.

Kayla S. le

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Le client n'a pas laissé de commentaire.

Gigi L. le

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Amy on boundary was very kind and made us feel welcomed

Lowell H. le

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I returned the equipment at 4:00 PM and when I received my email receipt I was charged an "after-hours" service fee and the receipt says I returned the equipment at 9:30 PM. When I returned the equipment I spoke to an agent who asked me if I would be ok with receiving my receipt via email. I would like a refund of the after-hours service fee.

David M. le

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The 17 foot truck did not like tow haul mode. It was having a fard time shifting out of 1st at slow speeds like in parking lots. When I returned it after hours the online return was not clear. I put the keys in the return box and locked it then started the online return only to find out I needed the odomiter reading. Because I did not have it I could not complete it. I called uhaul and was told I could contact the place I rented it from in the morning to close it out. I called them in the morning I was told it was good but then I saw thay I was charged for 2 days but I only used it for a few hours. I was able to get a refund on the second day

Jessica R. le

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While my experience at this location was good overall, my experience with the mobile check in/pick up was not great. After been asked to locate the vehicle I was renting I waited outside in the cold for more than 10 minutes and the agent reviewing my information never responded to me in the chat. When I inquired about what was taking so long, I was directed by the app to go inside and do the whole process in person anyway. It was inconvenient and frustrating.

Patrick M. le

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Le client n'a pas laissé de commentaire.

Sean G. le

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Veronica & Scott went above and beyond, they were absolutely terrific!!!

Travis R. le

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Veronica runs a tight ship and has always taken care of me for my business needs, I will continue to use this location for some time to come, highly recommend.

Terri M. le

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I needed to not waste time and they got me rented and on the roadin time!

Jackie G. le

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Le client n'a pas laissé de commentaire.

GARRY M. le

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Le client n'a pas laissé de commentaire.

michael W. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Hire more people. Last two times I've rented a vehicle I had to wait almost 30 minutes for service because there never seems to be enough employees. The front desk is deserted for long periods of time.

Amy T. le

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Two things, first, while I was picking up the trailer, the floor was wet and I slipped and fell pretty hard. The people working acted more afraid that I was going to sue someone than to offer to help me. No one offered to help me up, or to clean up the water on the floor or ask if I was alright. That was wrong. I'm not going to sue or anything, but common decency would have been nice. Second, I returned the trailer at 6pm on Oct 11, 2019. I got a text notification that I needed to return the trailer by 10pm or be charged extra. No one had marked the trailer returned when I returned it. I didn't receive a receipt until 11am the next morning. I had to call the uhaul reservation number to be sure I was not going to be charged. Overall, not my most impressive interaction with uhaul. I don't think I would recommend this location to anyone.

ANTOINE M. le

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I received excellent customer skills from someone named Amy

marcos B. le

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Please call me

Haley S. le

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It was superb service a-z

kavik H. le

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Le client n'a pas laissé de commentaire.

Eugene W. le

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Le client n'a pas laissé de commentaire.

LEEANTHONY J. le

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Intial pickup went off without a hitch. BUT after return same pickup location called me telling me i also dropped truck off to wrong location but notes in system already were notated to show that i could dropoff at different location.

CHRISTOPHER S. le

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Le client n'a pas laissé de commentaire.

lana A. le

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I returned van. Later that day I got text message that van not returned. Now I have to wait until morning to straighten this out

Erin S. le

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Le client n'a pas laissé de commentaire.

Janice A. le

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You should reimburse people for filling up the gas past the mark it was at when it was picked up. Theres no way for someone to know how many gallons the tanks are. Or at least give the vehicle at a full tank. That way it's easier to know how much gas is used.

Detrick W. le

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Very courteous and helpful service.

Michael P. le

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Le client n'a pas laissé de commentaire.

John C. le

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Very friendly and helpful staff, appreciated their help.

Woodrow K. le

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Le client n'a pas laissé de commentaire.

Tyrone P. le

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Excellent service and care !!!!!

stanley G. le

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The staff was wonderful and laughed at my corny jokes

Maria B. le

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Le client n'a pas laissé de commentaire.

Rick H. le

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Le client n'a pas laissé de commentaire.

CECILIA J. le

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The staff is amazing.

Martin A. le

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The attendant was willing to help with my special requests.

Josh R. le

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Manager is rude and comes off threating. Treaded me like I had done something wrong when nothing had even happened.

marva b. le

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VERY PROFESSIONAL & HELPFUL. REALLY ENJOYED THE EXPERIENCE. OTHER STORAGE BUSINESSES NOT AS ATTENTIVE. THE COMPLETE STAFF WAS VERY GREAT!!!!

MICHAEL M. le

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Prices are right in line with less maintained storage facilities in town. The security is great! The staff is awesome.

Brandon O. le

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Great customer service and friendly staff.

James C. le

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Great service has been provided. Very helpful group of people that are working there.

Richard L. le

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From the moment I walked in I was treated like a gold star ..rather a PLATINUM MEMBER. Amber.. just WOW from Coffee & the smile of an angel-made my choice to use U-Haul valid... 5 STARS ALL DAY

loanne m. le

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Very personable and customer service orientated.

robin d. le

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Highly recommend this Uhaul.

EuQuasia L. le

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you guys are great

Cyrenthia N. le

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The ENTIRE staff @ the Boundary location (Anchorage, Alaska) is simply AWESOME! They were always helpful, polite and always greeted me with a smile. I truly.appreciated this!!

cynthia d. le

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The staff was very nice & helpful. The facility was clean & in great shape. If you're moving, use one of their trucks, & need short term storage take advantage of the free month.

cynthia d. le

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Customer service was very helpful. Storage area is clean. Lots of carts on hand made unloading and moving the items to storage quick and easy.

Lisa Y. le

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I loved the online abilities, the easy access to the unit and the cleanliness of the facility.

Leo L. le

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Very modern and especially clean, quite protected from weather, well lit, and seems very secure.

Jackie G. le

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Very pleasant staff

Robin D. le

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The staff at this Uhaul facility is are wonderful and always willing to help their customers! For me personally they've gone above and beyond in helping me! I highly recommend this facility...

EuQuasia L. le

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good thanks

lori k. le

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Very clean. Great customer service.

Chi Lin G. le

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I was only here for a short time but my experience was great

carmelita k. le

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The staff were accommodating and courteous. Definitely a good moving and storage company.

todd f. le

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Great people. Helpful on several occasions.

Thomas J. le

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It was to easy and smooth I was shocked wasn't what I was expecting as I was dealing with all the chaos of moving my world. The service members went above and beyond, facility was clean and bright.

Gilberto O. le

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excellent service

trenton b. le

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Very nice place!

Mary G. le

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My furniture was in mint condition as it was picked up by the movers. The climate control in the storage great.It was convenient to have the monthly payment plan set up. Thanks!

amy b. le

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Amy is awesome!

Jesse B. le

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A terrible experience as the truck died on us 3 times. was swapped with another truck. A fella named Dan with Traffic called us a liar. I would like to have a call for some one. 907 715-6440.

chad d. le

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Highly recommended.

Jennifer B. le

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Representative was responsive and went above and beyond what I asked for!

alicia b. le

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I was very impressed with how clean the facility. Being charged extra to have access after 7pm is not realistic and almost impossible for a working person. I would suggest it be 9pm.

Detrick W. le

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Absolutely great customer service and very courteous.

Jed D. le

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Facility is well-maintained and clean, except for the few abandoned items left at loading area. Sales staff are knowledgeable and responsive.

chad d. le

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I would recommend without hesitation.

alicia b. le

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I don't normally get the best service at this location. Jasmine was very knowledgeable of the products and service offered by Uhaul. I was very impressed with how clean the storage units were.

Brandon A. le

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Great place!

jessica t. le

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Staff was knowledgeable and friendly.

Martin r. le

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Very clean facility!

Marvin Y. le

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Great customer service

John G. le

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Very helpful staff. A very tall gentleman, who identified himself as "the tall guy" who may be new there was frequently quite helpful to me and clearly is pro-service.

Sarah M. le

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Longer hours on the storage unit would have been nice, otherwise a great experience!

matthew k. le

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Great place to store your personal items. Very military friendly no complaints

james c. le

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We were extremely impressed with this Uhaul facility! Very clean and secure. The staff were very friendly, knowledgeable and went the extra step to help us! Highly recommended!!!

Dan M. le

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Love working with staff at Boundary U-Haul!

Milton T. le

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Overall, our experience was not pleasant. Many things were broken, the box was very beaten up, and the staff at both locations seemed uninformed and uninterested in helping us.

Rachel R. le

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I have filed a BBB complaint for billing practices.

john h. le

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It was overall a good experience. The app made it better.

amy s. le

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Staff was great!

Audrey C. le

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Not very organized or professional.. not helpful or knowledgeable of proper business etiquiette and providing great customer service.. they aren't very informative .. of the way things work and how p

justin b. le

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Customer service lacks.

Ryan R. le

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Poor/rude service Some locks incompatible with some door slippery floors Faulty exit door (really needs fixed) Unable to access my items 24/7(rediculous, no storage unit does that) neveruhaul

Nicole K. le

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An excellent experience all around from finding a storage unit and making a reservation to check out and return of the unit.

Brandon A. le

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Very clean facility

Curtis M. le

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Who ever the manager at this store was a really cool and professional 10/10

Ed B. le

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Your entire staff was extremely professional and friendly.

David N. le

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No issues

Cheryl M. le

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I really appreciated there being multiple flat bed carts available for use. I was able to load my storage unit and unload very quickly.

Dewanda H. le

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If I need to rent a storage unit again I will come back to you guys

Keith R. le

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Jasmine is so good at her job, explaining everything to us when we checked in! Really like all the carts on hand. Felt like our Goods were safe at all times. Great Facility! Very well managed!

brittany z. le

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I was very impressed with our Uhaul storage experience! The unit was very clean and secure. So secure, I even struggled getting my unit open without the alarm going off, so I KNEW a robber couldn't;)