Not Applicable

It was frustrating when we first started using the storage facility years ago. According to corporate policy they determine what units to open and when. We walked by 15-20 empty units to get to ours. When asked why, they said they couldn't use those until corporate opened them in the computer. I guess that makes since somewhere.

They could use some air circulation in the summer time to reduce the smell from other units stored items. During the winter it's good though. Helpful staff!

From friendliness and helpfulness of staff, to secure storage units, to fair dealing during the corona crisis, I would rate U-Haul on Boundary Avenue top notch.

Easy to use, great location and relatively inexpensive. My stuff was secure and I never felt it was in danger of being broken into. The staff is also great and friendly.

The sttaff was particularly helpful and friendly. Cannot praise them enough.

I shouldnt have to pay extra to access my belongings after hours. i work 72 hours a week and accessing my unit before 7pm could be difficult to do. All the staff was great, but them not having a good telephone system or intra messaging system that working properly caused me stress trying to reach someone in the store. I kept getting reservations which they couldn't help me. A good team needs equipment/ tools that works to get the job done. the staff made up for the lack of communication due to the equipment not working and me not being able to get a hold of someone.

Rat pee was over my furniture in the back. GROSS! I didn’t have food stored there at all.

Thank you so much

The manager Veronica is awesome helpful and I recommend her

Great services I really like this specific location!

1. With Covid19 no sympathy, constant excessive charges, 2. Makes difficult to make payments or if getting help situation to fix, not understanding at all 3. Doesn’t try to make customers feel we can come to agreement or better This is for Anchorage areas out of state cones off better understanding and hope to help with a situation

Thank you so much for everything

Wonderful experience. It went very smoothly.

Returned a box truck after hours. The procedure to check it back in on my cell phone did not work. Please check your site to ensure ease of use and accurate instructions. Over the past millennia, all of my experiences with U-Haul have been great. The counter person at this location gives outstanding customer service. A salary increase is highly warranted. Keep her happy as that, I want her there in the event I need her expertise later.

The manager Veronica was so nice and the young man Scott he was amazing as well I will be referring people to this uhaul

Excellent, Service in the Anchorage area, when reach out of state assistance, not so good, Thank you so much