Customer Reviews for U-Haul Moving & Storage of North Anchorage

2 763 évaluations

5700 Boundary Ave   Anchorage, AK 99504

(907) 331-6233

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(907) 331-6233

5700 Boundary Ave
Anchorage, AK 99504

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jayden S. 
Évaluation :
5

Clean, organize and big location, friendly staff and professional

Rafael M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

darrelbien P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C. 
Évaluation :
4

Merci.

CORRY D. 
Évaluation :
2

Head manager lady was awesome and helped me get my move-in process quickly, without any stress or problems. The facility was nice and clean when I arrived, and the cleaning lady in the storage was polite & helpful when I went to my unit. I highly recommend this uhaul facility. The employees are wonderful.

Gracy L.  |  Premières impressions 
Évaluation :
5

Nothing really. Only one person there so he was really busy, but he took. Are of us well.

Jim D. 
Évaluation :
2

My unit got broken into and over $4 000 worth of stuff got stolen. My 24hr access never worked. Most the people working there had no clue how to operate their system or would close early/open late

steven c.  |  Expérience générale 
Évaluation :
1

I was charged for things I was told I would not be charged and have wasted over an hour of my fucking time on hold trying to get the situation remedied and still got no answer

Toni J. 
Évaluation :
3

We never received our dolly

CHRISTINA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aboagye A. 
Évaluation :
1

Fhjkkkkk

desmond o.  |  Expérience générale 
Évaluation :
4

Truck was clean but I had to add 3 quarts of oil just to get it to show on the stick. Associates where friendly and helpful and overall process was really smooth

John G. 
Évaluation :
5

Nothing - Cade and Amy and other employees were helpful and knowledgeable; and, if they didn't know something, they checked with another.

Lynda Z. 
Évaluation :
5

Aucun

chanelle A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leland J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna s.  |  Premières impressions 
Évaluation :
3

I was told that I would get a free lock on move in but there was no lock in my unit and was told I had to pay for it.

Christopher C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa I. 
Évaluation :
5

No complaints

Mark B. 
Évaluation :
5

I enjoy the U-Haul experience

Scott L. 
Évaluation :
3

When you have new hires working, have a manager or lead help them by shadowing so they don't keep you there cutting into your rental time!

APRIL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony P. 
Évaluation :
5

You do a great job

Ralph F. 
Évaluation :
4

The check out process was super slow. Many people both renting equipment and buying supplies with two employees. Despite both working extremely hard and I don't blame them at all but, another associate would help.

John G. 
Évaluation :
5

Great service. Could not be happier

robert D. 
Évaluation :
1

Be honest about when equipment is damaged prior to a new renter using it. I rented a truck for less than an hour to move bags of leaves and was charged so small scratches on the back of the truck that were impossible to notice from the images sent over. When I returned to the rental site and questioned them about it I now have to go through their insurance and dispute it. Just be honest.

Brooke B. 
Évaluation :
2

Could hardly open the rear cargo door. Some kind of greasy substance was smeared over 1/2 the windshield on the inside.

bill W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

They allowed us to extend the rental for an hour the day of return which was much needed and much appreciated.

Jennifer K. 
Évaluation :
3

It wasn't clearly stated that if I wasn't at the location for pick up at 10 that the truck I reserved would be rented to someone else. The truck I received overheated and I wasn't able to complete my move out with it under already terrible circumstances. The employees were all very kind though. They are the only thing that made this rental experience bearable.

Heather D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne G. 
Évaluation :
1

Inspect trucks before they are rented. I drove a truck from Anchorage, AK to SLC, UT and had numerous issues that cost additional time and money. I would never rent from this location again.

Kemish H. 
Évaluation :
5

The staff at this location we very helpful they made sure I left with what I needed even when they were already closed for the day. I changed the size moving truck, after I checked out the first one and they were very professional and took care of me. Thank you to you both, you made a stressful situation 10x easier even when you didn't have to. Merci.

Lupe M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erika W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike D. 
Évaluation :
2

Was given a vehicle that was known to staff as inoperable. The prior day it had broken down on the Highway and it had not been repaired. Five minutes after picking up it overheated and reduced power. Second vehicle had studed tires on it which are illegal to drive this time of the year. Policeman was not pleased.

Bruce S. 
Évaluation :
3

Setting up and picking up the box was easy. Picking it up from storage to unload was horrible. Only number I was given was the store, call them to them I need to pick it up, give them name, phone #, reservation # nope can't find it. Then oh it's in storage, find it, can't do anything so have to forward to Traffic department. Spent 45 min on phone last week just to be told nope no trailers available but we can do next week. Called again this week another 1/2hr on the phone and was about told the same. There has to be a simpler way to schedule pick up of self delivery box.

Mark R. 
Évaluation :
5

Very friendly employees.

Chase B. 
Évaluation :
5

Probably one of the best customer service teams Ive seen in operation with Uhaul…. and I have seen many over the years. 5 Stars

Christopher C. 
Évaluation :
3

It took almost 2 hrs to pick up my rental trailer. The 1st trailer's tail lights didn't work. They tried to fix them but it was too old... no parts. They had me re-hook to another trailer. It was newer and had no issues. Then I had to go back inside to update the paper work. The U-Haul employees at this location were helpful and knowledgeable, but the corporation needs to sell off the rental stock it no longer supports.

ROBERT K. 
Évaluation :
5

I can't remember his name but I know he helped me checkout. He was the shit.

javon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsey S. 
Évaluation :
5

the girl at the counter Couldn't figure out how to do her job rather ask for help she took another call and left me standing there, i am disabled and no chair to sit down on, and 5-7 minutes she walked over to me as i sat down on the cardboard boxes and said i can help you now ;-( and still had a hard time and still didn't ask another employee for help

Michael B. 
Évaluation :
4

My only complaint is not with the location or staff, it is with the Uhaul customer service line. I called in to extend my rental and it took over 40min to get someone on the line to assist me with the exertion. Other than that my rental experience was great.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly C. 
Évaluation :
2

I reserved a truck from 9:30am to 6:30pm and someone over the phone put the wrong return time in so I was charged double for the dolly fee and almost another $29,95 rental fee for a few hours for one of your employees mistakes. Very bad customer service.

Kirsta S. 
Évaluation :
2

I picked up and moved my own ubox but was charged a drop off fee that still hasn't been reimbursed. I also couldn't get ahold of anybody for 4 days trying to schedule my ubox pickup. When I finally was able to get my ubox from them, it was after I had to drive down and talk to them because nobody could help me via phone for 4 days or wouldn't answer which was far later than I was trying to originally schedule pick up (4 days) so any help I did have to unpack the stuff I couldn't do by myself was gone/no longer available. In short, it felt like my stuff was held hostage and I was charged (incorrectly) to get it back.

KRISTEN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Josh P. 
Évaluation :
5

Of the UHAUL Options in Anchorage Boundary Waters UHAUL BEST suits my needs when movin needs come up up in Anchorage.

Darren F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kajler R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler C. 
Évaluation :
3

Better maintenance on your vehicles. Our truck was extremely out of alignment and the RPMs ran too high when shifting. Definitely needs a major tune up! Other than that everything was great!

jessica N. 
Évaluation :
4

Amy went above ad beyond to help with the truck shortage that was happening at the store

Helen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
2

The U-Box was not delivered on time. It was supposed to arrive in the morning and was not delivered until after 4pm. The store location forgot and we had to call customer service, who was confused about the situation and was not helpful in coordinating the delivery to our house. When the U-Box did finally arrive, the hand truck was not delivered or the furniture pads. The delivery person told us they would go back and get the forgotten pads and hand truck and never came back! We had to actually drive over to the location to pick up the pads and hand truck. It was overall a pretty terrible experience.

Autumn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lana A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rj K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Staff was very kind and helpful!

Marvin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANNE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY M. 
Évaluation :
5

Thank you! The rental was great!

AVEI M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY M. 
Évaluation :
5

Nothing!! Great folks

Ramus R. 
Évaluation :
5

Le service a été excellent.

Barbara G. 
Évaluation :
4

Was satisfied with the service

ROMAINE B. 
Évaluation :
1

I think U-Haul overall needs better communication between customer service, roadside assistant, and the direct locations. The lady didn't even know the truck had broken down and I didn't have it anymore. Also, more time in between customers to clean the truck I received was filthy. Masks, papers, Styrofoam, Razor blades??, etc. Moving is already stressful and time consuming enough so having to be on hold a total of 5 hours between 3 days on moving to figure out my refund because you can't get everything fixed by one person is exhausting.

Kayli C. 
Évaluation :
1

Train your employees

Noa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kai H. 
Évaluation :
5

The agent running the desk was a rockstar. There was a long line, lots of inflated egos getting testy about waiting for things and she handled everything like a boss. Get her some help on the desk and watch her excel.

Brandon B. 
Évaluation :
3

Equipment in fair condition. Thnk you

ANGELA M. 
Évaluation :
4

Every thing went good a little slow at the check out

PATRICIA W. 
Évaluation :
2

The service person in the building was helpful, however, no representative came to my vehicle to help me pickup the trailer or connect it to my vehicle to ensure everything worked properly. I had to do this all myself. The trailer was clean on the inside, but the trailer lights and rear door were caked with mud, so I had to clean it before I could operate safely.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernest W. 
Évaluation :
5

The van was clean and drove very smooth! Pick-up was super easy, even though I ran late. I was able to load and unload it myself with no issues. They were so kind to let me even keep it a little longer than my reserved time without charge. I am so grateful to the Uhaul Boundary staff! Thank you!!

Marla C. 
Évaluation :
5

They completely explained to me what misinformation I was given at the pick-up location.

Slawomir G. 
Évaluation :
5

Jamie is a star. Jamie gives quick quality customer service to one customer at a time. When I was there, there were so many people waiting it looked like a party. Jamie paid full attention to one customer at a time quickly with quality service. I must mention Tony. He was a new employee at the time and was very eager to get it job done right.

MICHAEL L. 
Évaluation :
5

The staff were very helpful and friendly when I arrived in Anchorage, AK. I drove my self from Austin TX to Alaska with out any truck or tow bed problems. It was a very long 10 day trip driving through Canada and the Northern Rocky Mountains. They assisted me with removing my car of the tow bed. I only had 1 crack in the windshield from the long dangerous 90 hour drive. No flat tires and no engine trouble. I was amazed how well our U-haul handled the snowy mountain hills. I am so happy that we made it to our destination safely. Thank you, Lorraine Anderson

Lorraine A. 
Évaluation :
5

Austin and the rest of the crew always do a great job!!

Travis R. 
Évaluation :
4

The staff at this location were super helpful and made the experience really easy for pick up and drop off. I was pleasantly surprised at how quick it was. Big fan of that! The vehicle was not cleaned well, but honestly since it's spring in Alaska, I don't want to have to wash the truck to return it. I'd rather pick it up and drop it off with little extra work and no extra fees.

CHARLES F. 
Évaluation :
5

Staff and management very helpful and friendly

RAUL R. 
Évaluation :
5

The whole staff was great to work with. Trent was particularly knowledgeable and helpful. Trailer worked great and it was easy to get in and out of that location because of law traffic on the frontage road.

John V. 
Évaluation :
5

Very pleased with the customer service

Charles P. 
Évaluation :
5

Aimee was awesome, thanks Aimee

Richard C. 
Évaluation :
5

Nice place!!!

Asumani M. 
Évaluation :
5

You are doing a good job thank you

Ralph F. 
Évaluation :
1

When I picked up the van, I walked into the business and there was a gentleman walking around the store, reluctantly he came to help me at the counter. I had made my reservation online and was expecting to do a contactless pick up. This option, WAS NOT AN OPTION. The guy at the counter knew nothing about it. I gave the attendant my reservation number to now get assistance from an employee and he does not know how to get past the point of putting my confirmation number in. He then says he has to get someone else. I wait about 8 minutes for the guy to come in from riding around on the tractor outside to get help. The van was dirty, it smelled, it looked like the previous renter had an old shedding dog or cat. There were candy wrappers on the ground and gravel all over the floor and seats. The gas on the paper I was given said I had almost a quarter more gas than was actually in the van. As soon as I got to my house I called the customer service number. I spoke to a woman who advised me to take pictures and file a complaint. I did take the pictures but I have not been able to make a formal complaint yet. This was unacceptable. Ultimately I was not able to even use the truck due to a pet allergy. The truck sat outside of my house for 2 days, which is evident from the returned miles and also the gas. We are still in a global pandemic so the cleanliness of a vehicle, especially when interchanging the people in such a closed space SHOULD BE A PRIORITY. This is not the first time I have experienced dissatisfactory service from an Anchorage UHAUL location, it is a very toxic relationship to build with the community in which you are supposed to be helping.

Danicia L. 
Évaluation :
5

Fast and courteous

Monique V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asumani M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asjhia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale e.  |  Expérience générale 
Évaluation :
5

All of my dealings with Uhaul so far have been  positive. I would recommend it to anyone. Storage units in Anchorage clean, locked, organized, heated. Really a positive experience.

Rosalie B.  |  Premières impressions 
Évaluation :
3

Had billing issues need resolved

KENNETH P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON C.  |  Expérience générale 
Évaluation :
3

Being able to access your unit 24/7 would be nice

cody S.  |  Expérience générale 
Évaluation :
5

thank you very much for my storage unit nice and warm

WILLY T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGIDOR C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN A.  |  Expérience générale 
Évaluation :
3

Second day there, my neighbors lock was on the floor all drilled out busted in pieces and we opened the door and go figure it's completely empty. Not very comforting it's that easy to do that here and nobody noticed at all otherwise they'd of cleaned it up.

Felicia H.  |  Premières impressions 
Évaluation :
5

The service here is second to none. Each unit has its own security, which is well worth what you have to pay. You can also spend an extra $10 to have 24/7 access to your unit. I give this location 5 stars!

JOSEPH C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S.  |  Premières impressions 
Évaluation :
3

It makes it harder now that everyone has to go online to get a unit or rent equipment. Some of us still do not feel comfortable doing that. After I have had my ID stolen multiple times I prefer I person.

Helen S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cymone M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david o.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY S.  |  Expérience générale 
Évaluation :
5

Very good folks to work with

Jebther G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice M.  |  Expérience générale 
Évaluation :
5

I also dealt with a Joseph Bratcher who o was above and beyond helpful not only with me but all the customers. It was an impressive site to see him deal with a line of customers so smoothly. My thoughts were where can I find a guy like this for my company.

Leopoldo R.  |  Online Move In 
Évaluation :
2

Horribly customer service, better training would be great. Miscommunication between stores and customers service. Customer service stated I had a balance and charged my card 3-4 times because something was wrong with their system and said it was paid and then I received a bill 3 days later in the mail from the store for the same balance. They told me it didn't go through its very confusing. On my end it was charged it's frustrating and I felt like nobody helped.

christine l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey C.  |  Expérience générale 
Évaluation :
4

Joe was super helpful and really on top of his job. Amazing asset to the company.

NICKELLE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann W.  |  Premières impressions 
Évaluation :
5

The NEW management and staff were more organized and professional and worked with me. Also didn't give my wife hassle when she had to go in on my behalf. Very Satisfied ThankYou

santaclaus t.  |  Expérience générale 
Évaluation :
5

Great experience and help from Amy and Joe!! Great help!

Ashley L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roy b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT M.  |  Expérience générale 
Évaluation :
5

Best service ever

JOHN B.  |  Premières impressions 
Évaluation :
5

Very helpful staff

Leopoldo R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen A.  |  Expérience générale 
Évaluation :
5

The young lady assisting me was extremely courteous. She went to the trouble of taking me to the storage building and showed me what to expect, ie. how to access and where the elevator was and it's operation. When I signed up, she made it easy by showing me again. Excellent service, for sure! Most commendable!

William G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ed r.  |  Expérience générale 
Évaluation :
5

The sudden significant rate increase was a major deciding factor in closing out unit. Otherwise this is a great location for Storage. Very clean, Secure, Automated, has frieght elevator, and very goal oriented staff concerning Covid-19 safety and practices.

Eligah C.  |  Expérience générale 
Évaluation :
5

It was very helpful ,clean, stuff very nice ,thanks 😊 Uhaul storage room keeps my stuff in one piece

CHOLTIRA R.  |  Expérience générale 
Évaluation :
5

Very nice administration, very friendly loving staff.

rosalba c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eleesa W.  |  Expérience générale 
Évaluation :
5

Great service! So helpful when we were in need. Would highly recommend using the U-Haul Facility on Boundary Ave.

Jilene G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki h.  |  Expérience générale 
Évaluation :
5

Staff and storage facility were great

Steve P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLY T.  |  Expérience générale 
Évaluation :
5

Will be back!

ann w.  |  Expérience générale 
Évaluation :
2

Spending two hours of your rental time doing nothing but working through 1) staff inability to run computer effectively 2) staff training on company procedures. Eddie was great but he was going in 50 directions with two female staff who could not complete a purchase, finalize a rental contract or refund myself for packing items that were not used. Waited 40 minutes after getting my storage unit (1135) because there was a lock on it. It was a very frustrating. But kudos to Eddie who did all he could to serve customers and stayed pleasant and professional the entire 3 times I was there yesterday.

KIMBERLY O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristen k.  |  Expérience générale 
Évaluation :
1

I will never use this facility nor Uhaul again in the future. Staff treated ever customer that I seen plus myself like it was an inconvenience. They did not explain the contract when moving in. When I rented my truck, I was told in my contract that I would have 1 month free rental, when I went to use that in Anchorage I was told that they didn't do it anymore (even though on the wall it still says that they do). Every time I went to address the staff they were ignorant and in un-professional. Very poor customer service, and who ever is manager, should have updated classes on professionalism and customer service.

Jared M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT S.  |  Premières impressions 
Évaluation :
1

I need someone to please call me! I've left maybe 5 messages for management to call me back and haven't heard from anyone. We were given 2 free months of storage and have been locked out 3 times and denied our after hours access. I paid the overdue amount even tho I wasn't supposed to just to avoid any further problems and now I'm receive information on a move out? Please call me! Jen 907-980-9080

Jennifer B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arielle I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE S.  |  Expérience générale 
Évaluation :
3

Over priced and was hoping to be prorated for the last month. Staff was great

cory t.  |  Expérience générale 
Évaluation :
5

Mr Dennis and GM Mr Rick was very nice and outstanding! We had issues coming up with a UHAUL truck from New York State and they assist us with it. UHAUL truck was leaking water into our household goods.

jenny c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER P.  |  Expérience générale 
Évaluation :
5

Very accommodating to hearing impaired customer

Eligah C.  |  Premières impressions 
Évaluation :
5

Exceptional staff! Very helpful, friendly and accommodating!

Jennifer B.  |  Expérience générale 
Évaluation :
5

Thanks for the 24 access..so i could move stuff in after work!!

Ashley L.  |  Premières impressions 
Évaluation :
5

Vertical helpful went way beyond in!!! Would refer the to my friend's !!! Great experience ❤️!!!

DONALD P.  |  Premières impressions 
Évaluation :
3

Told I couldn't get a storage unit because none available. Left the store went online and boom three units available and received on. Arrived and issued unit 1030 (reserved a first floor). Checked unit and it had a lock on it. Went back and he said he will work it out as I rented a $19,95 uhaul as well and he said I would have a unit upon return. Got in the uhaul and the fuel guage was off what he told me (took a picture) upon return I was issued unit 3030 (not what I reserved). Turning in the uhaul I mentioned I traveled a total of 12 miles and told him the gauge wasn't at 7/8 but closer to 3/4. He assured me he would make a note of it and I wouldn't be charged. I was charged $31 for fuel to go 12 MILES!!

JOSHUA G.  |  Premières impressions 
Évaluation :
5

Caring helpful people

ann w.  |  Premières impressions 
Évaluation :
5

Very clean and well maintained. I always felt safe in the facility.

Allan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R.  |  Expérience générale 
Évaluation :
5

Very happy with the atmosphere. Very impressed with the cleanliness. Top notch operation!

Brent R.  |  Expérience générale 
Évaluation :
5

Staff go out of their way to be helpful. And I've learned to call early in morning to get someone at the rental location rather than a call center. These guys are BUSY and managing a lot, which makes the level of service they provide even more noteworthy. Thanks Aimee! Thanks Ric! Thanks Jasmine! Thanks Joshua!

Leslie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Germaine P.  |  Expérience générale 
Évaluation :
4

Clean appearance overall. Staff is nice and friendly. Excellent service à la clientèle. Thank you for your service.

Sherleen Marie O.  |  Premières impressions 
Évaluation :
4

I gladly appreciate u haul for accepting and being so friendly and kind with their customer service. First time using a storage and this is the only place I will recommend for myself and others to use.

erikka w.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

easter h.  |  Expérience générale 
Évaluation :
3

It was a real bother to the staff to help us. I understand the power was off but wow........

jessica t.  |  Premières impressions 
Évaluation :
5

Other facilities in and around this city need to follow your lead.

richard s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur H.  |  Expérience générale 
Évaluation :
5

Excellent

Timmothy S.  |  Expérience générale 
Évaluation :
3

they were very helpful ,but short staffed waited 45min to get a truck.

Shawna b.  |  Premières impressions 
Évaluation :
5

Great, friendly crew

MARK B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timmothy S.  |  Premières impressions 
Évaluation :
5

Very friendly, and very helpful

BRANDON C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY J.  |  Premières impressions 
Évaluation :
3

My code does not work

Sabrina N.  |  Premières impressions 
Évaluation :
5

The only thing that I would make different is when you’re checking in or checking out that you don’t have to get on the Internet because some people don’t have phones that have Internet so it was a little hard for me to check my U-Haul in

Vicki h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandyn H.  |  Expérience générale 
Évaluation :
5

Had a conflict and the staff solved the problem to both satisfaction.

james k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tanya b.  |  Premières impressions 
Évaluation :
4

I will always use U-Haul to rent in the future

Kuka M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OSCAR H.  |  Expérience générale 
Évaluation :
1

Be aware of the hours you can access to the storage. They closed at 7pm even the website stated we have access until 10pm. We found out while we were loading the truck at 7pm. The staff came to lock the door. If we knew it before, we would have gotten 24hr access.

MAKOTO M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELA T.  |  Premières impressions 
Évaluation :
1

I had many issues with the facility. Staff was friendly and as helpful as they could be, but they were overwhelmed. Way too many customers for way too little staff. I almost always had to wait. When I signed up for a unit, I was asked to sign an agreement, but was not given time to read it or given any paperwork. There was also a lock on my unit when I went to use it and I had to walk all the way back to ask staff to remove the lock (and wait for them to stop assisting other customers). When I arrived to move my belongings in, carts were being horded by other customers. These customers were not actively using the carts to transport items, but spent 30 minutes going through the belongings in their unit. I asked respectfully to use a cart and was declined. I then asked the staff for assistance. They did nothing to stop the cart hording. Also, while moving in my belongings, I was told on one occasion that I could not access the floor with my unit for an hour, because they were waxing the floor. I told them I needed to move everything out of my apartment that day and disregarded them and moved my belongings in anyway. In a month, I visited my unit about 14 days to move things in (and subsequently move things out). A number of times, alarms were going off. I have stored at other facilities and have never heard a single alarm. So something appeared to be going wrong with the alarm system. I had issues with getting my access card to work. I went and spoke to staff about it (Again, after waiting). They gave me an access number. I then realized that my alarm did NOT work at all. I even tested this out by not logging in and opening my unit - no alarm. I notified staff about this and asked them to have a manager call me about prorating my unit's rent. (I wanted to move out immediately and feel that UHaul is in breach of contract for not honoring the alarms they promised me). I waited a day. The manager never called me. I decided to move my belongings to another storage facility, but to wait until my month expired, because it was clear I was not going to be treated with respect or dignity. Customer service is important to me. If a facility will have this many things wrong with it and not own up to the issues and fix them, then that is a huge disservice to the community at large and to me.

john s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTISHA F.  |  Expérience générale 
Évaluation :
1

My items were stolen as we were moving out. I called and management didn't do anything, he never even took my name down but said he'd call me back, which he never did. The woman who stole the items had been there for days rummaging through peoples' items as well as the free pile. It looked like she was trying to stay in the facility after everyone left, possibly staying in a unit. I have yet to receive a call back about my stolen items. I was transferred to multiple departments that ultimately left in a deadend with no one to answer me or the ability to leave a voicemail. The items stolen were over $400 in total, over twice the amount of my rent for a month. I would like a call back, or an email. My number is (937) 823-9796 and email is kristin.lookabaugh@gmail.com.

Kristin L.  |  Expérience générale 
Évaluation :
4

I like this storage place but the only thing is the worker who gave me a storage unit did not give me an access card or code to get into the storage building after office hours, my guess is because they were so busy and they just totally forgot that part. Overall my experience here was great, very clean units and really nice staff

LENORA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

O'Raun A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN S.  |  Expérience générale 
Évaluation :
5

My stuff was safe and secure for 4 years in this facility. The staff is so kind and helpful. The facility is cleaner than a doctor's office! I'm almost sad I don't need to use this place anymore. Thank you for everything

SARAH E.  |  Expérience générale 
Évaluation :
1

Through either mistakes, incompetence, or criminal behavior all the items in my storage unit were disposed of FIVE days after I started to put them into the unit, using the access code I had been assigned. In addition I am being charged late fees for a unit (1027) that was not my unit. An insurance claim has been opened to recover a portion of the value of the items that have been lost. I am still in shock that, as an aritist, I have lost the majority of my artwork and that of others that I collected. I have also lost family heirlooms going back over 100 years. Also my jewelry and my passport. This is an active case. I have refrained from going public with my experience at this time as we work through claim process. A police report was filed. Will never use or recommend Uhaul.

Ellen c.  |  Expérience générale 
Évaluation :
3

There was a lot of confusing and moving units at first because of damage to locking mechanism on the first one, then told to go to another, then another, and finally got one that wasn't being used. Staff at front seemed to be busy and not focused on the details but it was resolved. Still not sure if I will be charged for the right unit and if my prepayment will go through properly. We shall see.

MICHAEL R.  |  Premières impressions 
Évaluation :
5

Loved the staff big shout out for Veronica Rick and Amy

caroline j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

timothy m.  |  Premières impressions 
Évaluation :
5

Everyone was always friendly and helpful. Building was always clean. I felt very comfortable there by myself.

BARBARA B.  |  Expérience générale 
Évaluation :
4

I reserved a unit. When I got to it I found it was actually rented by someone else. Had to keep my movers waiting, on my dime, while a new unit was found for me to rent. Staff was helpful and courteous though.

Ellen c.  |  Expérience générale 
Évaluation :
5

The Manager has a put the customer first attitude and it was obvious because of the way the store and equipment was well maintained. I have used the services of this location several times and each time the service was exceptional. I will definitely refer friends and colleagues to this location. Thank you for taking care of me during a very stressful move. You took all my worries and put them to rest. Give the team there high fives.

Rogers B.  |  Expérience générale 
Évaluation :
5

I cannot believe I got such a large storage unit for a month free. Very nice storage building extremely secure n safe building.

Viki K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA B.  |  Premières impressions 
Évaluation :
5

It’s a friendly and clean, I would recommend it to anyone who needs a place to store family belongings

John W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Solomona S.  |  Premières impressions 
Évaluation :
5

The staff went above and beyond during a difficult time in my life...

keenan M.  |  Expérience générale 
Évaluation :
2

The staff was always Very grumpy and rude. They acted like helping you was a chore and it was quite concerning. The only gal that was super sweet was the older cleaning lady that came the the storage building. She was always so friendly and helpful. I always felt bad for her because she had to clean up some really nasty stuff left by people at the entrance. She should get some kind of compensation. Sometimes there are USED NEEDLES, pee cups and literal human poop and she cleans it with a smile on her face. She is definitely a saint.

AMBER D.  |  Expérience générale 
Évaluation :
</