Évaluations des clients U-Haul Moving & Storage of Overbrook

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Overbrook

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Manisha J. le

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She handled everything right, on time... all good.

Jason O. le

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Keep being nice and resourceful.

jeffery z. le

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Tonyetta was fantastic. She was friendly and professional. She was by herself yet handled multiple customers before me with many different issues etc. A great experience

Kent S. le

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Le client n'a pas laissé de commentaire.

LINDA L. le

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I had the worst moving experience in my entire life and I have moved at least 15 times. First, I went to the store where I originally made the reservation and the guy at the desk told me that there was no van for me even though online said that it was guaranted reservation. I said ok, so he sent me to another store, while I was talking to one of the employees at the new store asking him the options for parking, the manager ( Javier Maldonado) interrupted our conversation and he though I was being rude. He threw my driver license over the counter and told me that my reservation was cancelled and told me to go away from the store. I was in total shock. I had only a few hours left to move (since I spent 2 hours to pick up a van) and this guy just cancelled my reservation like that. I went in total panic and I started crying because I was on my own and I have been treated that way. I wish they could have cameras so U-haul can see what he did. After several phone calls, I was able to get in touch with Anthony Doak who is a regional manager, and I finally got the van. He told me he was going to write off the charge of the van as an apology for Mr. Maldonado's behavior. However, when I returned the van they charged me for everything, at that point I was just tired of argument since I knew I was just talking to a wall. I just recently graduated from medical school and treat patents everyday. I have never encounter so much rudeness from someone. I would NEVER EVER use U-HAUL services again. Please save your time and money.

Richard N. le

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I did not choose this site originally but was involuntarily changed to this site after learning my original online reservation could not be honored. It was annoying to learn this two days before the rental without explanation or apology. When I picked up the rental we were charged insurance after having declined it, which required refunding the entire charge then re-billing the entire amount sans insurance. The staff were helpful enough but seemed hampered by their systems. The online checkout process which was texted to me did not work.

John K. le

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It was a quick drop off. I told the attendant about the dirty truck issue and he was apologetic. It was honestly too quick a check in as we didn't get a final receipt and had no way to verify that the condition of the truck was now acceptable and we'd not have any additional charges.

Peter B. le

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I have used several UHall locations, and this is the best. I especially like the fact that they answer their phone. Most locations let the call forward to the centralized call center, which I hate using. I also appreciate the friendliness and professionalism of the staff when I pick up or return equipments.

Joncharles C. le

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Frank was most helpful and will tell my friends and family about his service. Operators at 1 800 where very friendly, thank you

Timothy C. le

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Le client n'a pas laissé de commentaire.

wanda m. le

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Represitive walk around the truck show the customer all the features ensure the customer is comfortable before driving and ensure he/she is driving the right vehicle for their needs. Better signs showing where to enter and exit from the street

Karen R. le

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The two young men that helped me were outstanding i would love to see them on a uhaul commercial.....

jean s. le

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I was charged extra mileage even though I had additional mileage on truck and was even UNDER the 130 mileage provided and paid for. Also, this location initially refused to accept the drop off because Uhaul office never confirmed with him for location change. I practically had to beg and lie for him to receive it.

linda m. le

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Customer service was very welcoming and satisfactory. The woman owner was nice and accommodating to our needs. We were traveling from another state and she was helpful explaining the cost, late fees etc. Would definitely recommend.

Bysil H. le

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Le client n'a pas laissé de commentaire.

Mamadou B S. le

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they ignore you and keeping talking on they for all must 30,minutes I will never recomand this place to nobody

Kevin T. le

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HORRIBLE! Worst experience ever. Manager didn’t know what she was doing had to call customer service to get my issue resolved. Their employees were in such a rush that they rented a truck that was not properly maintained and then when I incurred the hassle of putting air in the tires I was told I should have called roadside assistance like it was my fault, I informed them the truck light was on before I drove off, it was labor day weekend who wants to wait for roadside assistance?!? Then she nor her staff were familiar with the voucher I had so they each lied and passed the buck. No one took ownership of the problem. The absolute worst!

Susan S. le

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Le client n'a pas laissé de commentaire.

Rebecca P. le

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Don’t rent out a truck reserved for another customer! The first truck was still in my name, and on my credit card. Although being reassured that I wouldn’t be charged for it - I was. For a truck I was supposed to get, but didn’t. So I still had to waste almost an hour of my time trying to get another truck.

Michael B. le

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I was very pleased with the service

Angela R. le

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Thanks you all

Quaron B. le

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Tonyetta was extremely kind and helpful. She helped me choose the best uhaul for what I was moving. Amazing customer service. And she had a great sense of humor!!!!

Deurward C. le

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Great!

Rayfield W. le

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Reservation was made for the wrong pick up day once the pick up day came to pass was giving the vehicle that I was not asking for I asked for a one bedroom truck and I ended up with a van took me several trips to do what I needed to do not happy at all right now in my eyes you guys suck.

Alfred G. le

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Drop off sites are always easy to get to fast service!

Reginald R. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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The guys who work here are great! We stopped by to get a sense of the size of our 17’ truck. Your employee took us out to the lot and showed us the truck, opened the back. He was so helpful. On moving day the young man who checked us in was cordial and funny, and polite! Great! When we brought the truck back, our same guy from the previous day who showed us the 17’ truck was there. He joked with my son and me because we were guessing mileage! It was a fun contest. Moving isn’t fun but this U-Haul store makes everything easier and enjoyable. You’ve got a gem here!

Patricia F. le

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Le client n'a pas laissé de commentaire.

Tammi D. le

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Nothing it was am easy quick pick up. Female agents at desk were friendly and professional. Truck was ready. Paperwork was correct and return was easy. Young man met me in lot to take truck. He was pleasant.

Celestine M. le

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Le client n'a pas laissé de commentaire.

Joseph J. le

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Le client n'a pas laissé de commentaire.

Bryan B. le

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Le client n'a pas laissé de commentaire.

Abeer S. le

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Le client n'a pas laissé de commentaire.

mishca t. le

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The staff was not friendly at all and helpful at all

Caroline R. le

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the entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucks

troy b. le

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Just keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.

Robert N. le

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- Not forthcoming with information - Take-it-or-leave-it attitude - Corporate Customer Service, just as bad,Incompetent ******* Very Poor Human Skills

windra W. le

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customer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.

christine w. le

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The storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professional

Lonzie s. le

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I appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.

Renault S. le

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The manager that helped was great an she needs a raise

Tanya J. le

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This is a convenient location with personable, knowledgeable staff.

TAMARA E. le

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Great customer service & sales associate answered all my questions and concerns.

Charles P. le

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Thank you.

Earl W. le

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Excellent Professionalism

Carolyne T. le

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Very professional, very friendly atmosphere. Thank you!!

MARCITA S. le

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The workers was very helpful and polite, that's why I always go there.

Todd C. le

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Staff was very helpful and excellent

Arlene V. le

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I would not go anywhere else for my storage needs

KIM W. le

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I was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!

Eric B. le

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The manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible service

Alicia G. le

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When i went to clean out my unit they had a lock on there when my unit was paid in full. Got in there rat or mouse dropping all over my stuff. For the price i pay a month i shouldn’t have dropping