Customer Reviews for U-Haul Moving & Storage of Overbrook

Évaluation :

4

Zzzzzx

Évaluation :

5

a better explanation of promotion should be better explained. The promotions are very misleading.

Évaluation :

5

Thank to Jordan I'm a pro at using a tow dolly And hitch attachment.

Évaluation :

5

this location was much better customer service then another location i rented from about 2 weeks ago. Will return here again.

Évaluation :

4

The truck was not washed, like don't brush up against it because the dirt/dust would get ruin your clothes dirt. The young man who handled my return was amazing. Very personable and courteous I felt like my business was appreciated.

Évaluation :

3

The van had no lock in the driver's door, one of the tires was out of balance, and the interior of the front windshield was very dirty. All of the people I dealt with were very nice.

Évaluation :

5

Thanks for your help.

Évaluation :

5

Kind and courteous service. I left a bag in my rental I called they retrieved it and held it until I was able to pick it up. I was satisfied with the excellent service.

Évaluation :

5

The service reps in the office were very personable and helpful. Great customer service!

Évaluation :

4

Ensure that proper maintenance and service on trucks have been performed.

Évaluation :

5

No problems to report. Team was very helpful and professional.

Évaluation :

3

Make sure the inside of the cargo van is clean

Évaluation :

4

I appreciate you allowing me to extend my reservation even when I extended past the extension (if that makes sense). I really needed the van for more than 2 days. Thank you so much for not calling me in a harassing state to return the van.

Évaluation :

4

There should be more than one agent working the desk during busy times like the 1st of the month when a lot of people are moving. I was amazed how the guy Jordan seemed to be doing 3 jobs at one time. I didn't mind waiting, but the line grew to 10 deep. There should have been at least 2 people working behind the counter. Be sure to have a reservation and upload your driver's license in advance to speed up the process.

Évaluation :

2

I would hope the next time I go to reserve a unit two days before I move in they will make sure the unit isn't occupied before having me pay for it. Come move in day they had me waiting two hours for someone to look into why the unit I paid for was already occupied! …only for them to charge me full price for two units that are filled with mouse poop no less. Nothing I could do about it because I had professional movers helping me and I was paying by the hour ! I could not turn around or go to another unduly because no uhaul had the space I needed !!! Can't take my stuff back at this point because I had to move out !! Had to pay double the cost for my movers BTW!!! At the end I could not fit my things inside the units and had to leave things out because there was not enough space in the units provided because I requested a bigger unit !!!! I paid for a 10/10 but I was then given a 5/8 and a 5/10 unit ….barely enough space !!! I was then told that I was going to be charged for both units but one month free ? Even though the promotion is for a month free!! So he basically didn't even try to make up for lost money and time! I arrived at U-haul at 8 am and did not officially leave until 2 pm because it took 2 -3 hours to be assisted ! Only to have then adding insult to injury charge me for having the truck for two days!!! I had the truck one day for extended amount of hour due to an issue that was theirs to assist with!! I received no apology and no real accommodation and the units at this location are filled with MICE! I need someone to get back with me ASAP regarding this Issue.

Évaluation :

1

Make sure the unit isn't occupied before having me pay for it. Not have me waiting two hours only for you to charge me for two units that are filled with mouse poop. Nothing I can do about it but pray my things don't get damaged because I had professional movers helping me and I was paying by the hour ! Had to pay double the cost btw. And I could not fit my things inside the units and had to leave things out because there was not enough space in the units provided. I paid for a 10/10 but apparently was not supposed to be charged the full price until after two months ? I was then given a 5/8 and a 5/10 unit ….barely enough space and told I was going to be charged for both units but one month free ? Even though that's the promotion happening? Then told I'll be charged for both units ? A joke honestly

Évaluation :

3

Check all vehicles before they are send out. My last rental had a few issues. Right Indicator was not working. Axle was making a lot of clapping noises. An older model van. 

Évaluation :

1

The computer systems at this location must need a massive overhaul because they always have terminal issues when I use them. They also did not have the requested equipment I reserved either of the two times I used them in the past week or so. And my most recent experience included a big overcharge with erroneous fees. I hope to never visit this location again.

Évaluation :

2

Manager was pleasant. Poor customer service by employeed Late employees Not prepared for customers Reserved equipment not available Truck reservation time shortened from reserved time.

Évaluation :

5

Easy to get to with friendly staff. Made for a quick and stressless drop-off

Évaluation :

5

The customer service agent was exceptional. Personable, knowledgeable and pleasant. What a credit to this location that EVERY staff person I Interacted with was pleasant and helpful. Great job

Évaluation :

5

Store mgr., Jordan was professional, courteous and took care of every need.

Évaluation :

5

Nothing I was satisfied.

Évaluation :

5

arrange for some space for parking personal vehicles when one person is picking up a truck / van.... street parking is nearby and okay, but it would feel safer to leave our personal automobiles in some section of the U-Haul parking lot.

Évaluation :

3

The truck I had the gas gage kept going down fast I don't know if there's a leak or something spent a lot of money keeping the gas up every time I turn the truck on it shows a good level on the gas Gauge but when I lightly put my foot on the gas pedal it just drops in like 1-2 blocks

Évaluation :

5

Superior customer service!

Évaluation :

5

I got to say the staff were very friendly and helpful Jordan, Nigel, Kia were the best and all of the others That I had the pleasure of meeting and that help me during my rental stay thank u so much u are a few rare Gems

Évaluation :

5

Thank u guys for helping me with my transition couldn't have done it without u Jordan , Kia, and Nigel u are a great access to the company

Évaluation :

5

Thank you 😊 for your support

Évaluation :

3

Rien

Évaluation :

1

My move was over a couple of weekends. Both Sunday the managers failed to have the location open on time at 9AM, the time of my appointments. Customers and Staff had to wait 45-1 hour before they showed up. Many customers had to leave even though they had appointments. Arrived non appologietic too. Totally unacceptable.

Évaluation :

5

Keep up the good work.

Évaluation :

5

Customer service was excellent

Évaluation :

5

The staff at this location were genuinely friendly and fast in greeting me with my return. They made the return so easy and hassle free!

Évaluation :

5

All went well

Évaluation :

5

I apologize for having that vehicle out longer than what I signed up for but I thank you for your patience

Évaluation :

5

All great

Évaluation :

4

I reserved a one way truck, my original location didn't have one and I wasnt notified until I called. Had to frantically find another truck and I was lucky to find the one at this location. I would have like to have been notified before the day before my move to avoid the stress of having to make last minute accommodations. That said the overbrook location was great, the guy was super nice and helpful.

Évaluation :

5

Great service and very friendly employees

Évaluation :

5

The staff are great and the general manger goes above and beyond. Thank you so very much i really appreciate you Jordan your the best

Évaluation :

3

The truck clocked 12 miles moved from 61st oxford to 62nd arch exactly 11 blocks. Loaded only 2 and it's thing its not even a half mile. The gas said half on contract it was empty put 60 my card to fill it on half and had receipt.One staff says one thing and the next says another. It was just below half brought it back using air you can tell we did not go nowhere but sitting on camera in front my house it jumped 2 miles took videos .The equipment is faulty had to wiggle key to turn it on.stay away.

Évaluation :

5

Amazing customer service and taking care of all my needs. I truly appreciate this service. Highly recommend for someone looking for amazing customer service and who needs

Évaluation :

5

Great front desk staff. Friendly, knowledgeable, and fast! Great experience.

Évaluation :

4

Everything was great and the desk clerk was very helpful. The only problem was that it appeared that only one person was working there that Saturday morning and I had to wait in line a long time despite having a reservation.

Évaluation :

5

Great service from start to finish. Quick and efficient. Nigel and Shar were great. They provided excellent customer service.

Évaluation :

4

The gentleman that checked me in was rude and unprofessional. He didn't bother take the time to go over the van and he completely ignored my questions.

Évaluation :

4

Didn't like I couldn't check out the truck until the employee came in.

Évaluation :

5

The location was a little understaffed, resulting in long wait times but the customer service agent was helpful, knowledgeable and very pleasant.

Évaluation :

3

The check in process was quite slow The moving dolly that I rented was quite rusty but the vehicle was exceptionally clean and well kept

Évaluation :

1

I was charge for gas . Took the truck on a1/8 of a tank and returned with 1/8 and still charged

Évaluation :

5

The team who worked at this location, they're the best in U-haul, very respectful and thorough time efficient definitely would recommend them to anyone. Thanks guys 

Évaluation :

5

Make clear that when you select a location for pickup, it is only a PREFERRED location. The original location said they didn't offer cargo vans - why would it be an option when I select it? This complicated things tremendously, and required me to change my move time and take public transport one hour to pickup instead of a 10 minute walk. The location I ended picking up from was fine, but a very far and inconvenient distance for somebody without a car.

Évaluation :

1

The entire system was shut down and it took us over an hour to get our truck. There was one sales person working behind the counter on a busy Memorial Day weekend.

Évaluation :

5

The team at this location is outstanding!

Évaluation :

5

Keep doing a good job

Évaluation :

4

There were a couple of issues with the truck. 1st, there was no sliding roller to help transportation of a large object. 2nd, no dolly or hand truck. 3rd, the engine light kept going on and off. Which made the trip very nerve racking. Not sure if the light was an indicator of things to come. Overall job got completed.

Évaluation :

5

Great experience

Évaluation :

5

The guy was so helpful and great with communication

Évaluation :

5

Jordan was a great help!

Évaluation :

5

Yes Jordan was very nice and you help me find a right now and that’s why I would recommend you haul face thank you

Évaluation :

5

Staff was great and courteous.

Évaluation :

5

Great experience

Évaluation :

4

Too expensive... I'm thankful for the great staff though.

Évaluation :

5

All the staff at this facility are caring and helpful and kind, and the Manager is awesome. If I every need storage again I will certainly use this one again.

Évaluation :

5

The staff is phenomenal. The managers are so helpful!

Évaluation :

3

Unfortunately everyone all over is experiencing employee shortages, but hopefully you can think of ways to use incentives to drive employees in and help Ms Carol*( maybe wrong name, the young lady and Frank). The customers can be nasty but they handled the rough crowd well. Give them a bonus

Évaluation :

5

Great storage space in Round Rock, specially since I now have my things in another Uhaul storage in another state, I can say that the one in Round Rock is awesome and a lot cleaner! Not all Uhaul storage spaces are created equal, as I just found out, but this one is great!

Évaluation :

4

My experience was fine but I was suppose to get one month free which was suppose to take me to August 26 2021.

Évaluation :

5

Very helpful and professional. There customer service was outstanding.

Évaluation :

5

You made it easy and affordable. Thank you

Évaluation :

4

Everything good

Évaluation :

5

The Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the Mice

Évaluation :

5

The staff was most helpful. Frank was especially helpful to me.

Évaluation :

5

Thankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z

Évaluation :

5

The staff was helpful and friendly. Frank was fantastic and very accommodating.

Évaluation :

4

NO COMMENT

Évaluation :

5

I want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn't deserve it. I drove and moved from New York to Philly and didn't have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren't so understanding and he deals with this daily. I don't know how far this review will go but I just felt the need to say something about Frank! Give him a raise!

Évaluation :

5

THE EXPERIENCE WAS EXCELLENT U-HAUL.

Évaluation :

3

I had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.

Évaluation :

4

Frank at the store at 61st and Lancaster in Philadelphia was super to work with.

Évaluation :

5

The manager there is the best

Évaluation :

5

So during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. 

Évaluation :

5

Tyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing people

Évaluation :

1

When I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I'm getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.

Évaluation :

5

I had an excellent experience at the facility and would use again.

Évaluation :

5

The general manager is the best

Évaluation :

5

Prompt service

Évaluation :

5

Great job

Évaluation :

5

The staff was very friendly and helpful, it served my purpose

Évaluation :

4

Thanks you all

Évaluation :

2

The staff was not friendly at all and helpful at all

Évaluation :

4

the entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucks

Évaluation :

5

Just keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.

Évaluation :

1

- Not forthcoming with information - Take-it-or-leave-it attitude - Corporate Customer Service, just as bad,Incompetent ******* Very Poor Human Skills

Évaluation :

5

customer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.

Évaluation :

5

The storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professional

Évaluation :

5

I appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.

Évaluation :

5

The manager that helped was great an she needs a raise

Évaluation :

4

This is a convenient location with personable, knowledgeable staff.

Évaluation :

4

Great customer service & sales associate answered all my questions and concerns.

Évaluation :

4

Merci.

Évaluation :

5

Excellent Professionalism

Évaluation :

5

Very professional, very friendly atmosphere. Thank you!!

Évaluation :

4

The workers was very helpful and polite, that's why I always go there.

Évaluation :

5

Staff was very helpful and excellent

Évaluation :

5

I would not go anywhere else for my storage needs

Évaluation :

2

I was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!

Évaluation :

1

The manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible service