Évaluations des clients U-Haul Moving & Storage of Pensacola-University
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Pensacola-University
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Christopher B. le
Everything went well until the tailgate ramp got stuck. The only problem was i was never able to speak with roadside assistance. However we were able to get it back in...
JOSEPH W. le
The employee was helpful and expedient in providing equipment.
Leslie M. le
I had very little time to prepare for this move but Mr. Dawson, at the U-Haul store was very helpful every step of the way. Thank you Mr. Dawson.
Kelly M. le
I had very little time to prepare for this move and Mr. Dawson, at the U-haul store was very helpful every step of the way. Thank you.
Yvetta S. le
I was well please ?? every one was very friendly excellent service and fast.. thank you so much.
Daniel P. le
There is absolutely no sense of urgency with the manager and down thru entire staff. The manager is the only one who seems to have any depth of knowledge. It seems as though everyone else has been there for about 2 weeks. They answer the phone "Hello" and rely on the MGR for EVERYTHING. He has to do everything but he is in slow motion, so everyone else is too. I called two different people about the over charge which was double what was in the contract, and both said they could not find the contract in the system and that the manager would call me later. I then called corporate who called the manager and it was resolved immediately. I also made the original reservation thru corporate and the girl was awesome!! I have rented from this location previously and they routinely claim to be having problems with the "SYSTEM." Please send a training team to this location and get people trained and things moving. This is a great location and has so much potential.
Scott B. le
Truck leaked something oily. The steering wheel was off 1/8th to the left Truck pulled to the right and had to pull down on the wheel to keep from veering to the right.
Daniel T. le
It needed more workers in side and out side. It took to much time waiting to turn in trailer.
KERA K. le
Have workers outside so the people at counter don’t have to leave every time someone is helped. Took an incredibly long time.
Eric W. le
More timely customer service. Seems like nobody is in a rush.
Robert M. le
Was charged for gas but refilled on return. There was mileage discrepancy on checkin that was documented with photo using Uhaul check in process. Also charged for pads and hand truck we didn’t ask for or use. Called local office to resolve and was on hold for 18 minutes first call and 20 minutes second call. Ridiculous and still not resolved. Would like to hear from this feedback response how Uhaul can resolve this. Bob Maggiore 850.982.1220
WYATT S. le
Jeff was very professional and helpful I couldn't have had a better experience with u haul.
Christine C. le
Rented a pick up to move furniture literally down the street 1.8 miles- had the truck for less than an hour- used a debit card to pay- they put a hold of $100 on my card- fine- here we are 10 days later STILL waiting for the balance to be returned- I’m told another 3-5 business days- ridiculous- never ever again will I do business with U-Haul, EVER- biggest scam in the world
george P. le
Just what I needed.
Mark B. le
Always a pleasure dealing with uhaul
Cheryl M. le
It was just what was needed.
Deathera F. le
We love the attention we were greeted with when we walked through the door. Very warm and family like environment
David C. le
Quick and friendly - have used this location in past and will do again if needed.
Trezza B. le
I actually was a little disappointed after dropping the cargo van off. I thought I just dropped it at the location I picked it up from & put the keys & paperwork in the drop box. Not until I realized I had a text message on my phone at 9:50pm did I read I was supposed to check the truck in through my phone or I would be charged $20. I was not told about this when I rented the truck. I dropped the truck off at 6:30 which your security cameras will show & the truck had to be returned by 9:15pm. When I tried to proceed with the check in I was then told I had to take photos of the mileage which was impossible at this point. I certainly would not have wasted $20 for an employee to check it in the next day if I would have been told about this. The employees were on the phone dealing with a theft of a Uhual or equipment & we were discussing that & got side tracked. I would suggest hanging a sign in the store or having a sign hanging from the mirror so people realize this in advance. I feel I should be reimbursed the fee. The van was clean & in perfect condition as well as the store & the employees were nice.
dennis A. le
Great customer service. Take care of all customer needs quickly. Handle several customers in short time.
Cye-wyn M. le
N/A
Leon W. le
Renting here was easy, i would definitely rent at this location
Shannon S. le
When I turned I the truck i was told my bill was $167...but when I looked at my account...over $300 is charged...Wow!!
Agnes N. le
We need another rental in 2 weeks it was great thank you your service was great
Sonny P. le
great service
Teresa Y. le
The staff here is absolutely awesome!
Robert M. le
Additional service fees for gas refill over 1/4 tank and return after hours if you forget to go online to do “return truck†task is not good customer service so rethinking rental from Uhaul in future. We have been renting from Uhaul for several years for the high school band
Donna H. le
Took forever, did not know car dolly had step over wheel, did not give me specific info about where to return dolly in Elora. When I called the number on contract they said we could do self check in but place was behind locked gate.
Charles D. le
The employees where very nice and efficient.
Brian Y. le
Figure out what went wrong where I was never sent the code to unlock the key.
Dennis P. le
great service
Michelle S. le
Extremely helpful and kind employees..even went out of their way to assist me in getting my 3 year old nephew into the car during a downpour. They all deserve a huge bonus!
Dennis P. le
great service.
Jedanjo L. le
The in truck used for local use was poorly taken care of. The visor over the driver side of the cab was broke and kept falling in front of my view while driving, so the whole time I had to hold the visor as I drove to keep it from blocking any of my view which I believe is a major hazard especially for people not use to driving bigger vehicles.
Joy P. le
Very pleasant staff. Easy drop off.
Leslie S. le
The attendance at this location is very slow the wait time is ridiculous and hardly any people were in there and it takes so long to get something done that's my disappointment needs Improvement badly
Charles J. le
Great experience there, you have a great staff!
Christine B. le
Clerk who checked me out on my returning equipment was not friendly. She had the attitude of “just here to do my doâ€. Never once smiled. Focused on her conversation with her colleague. Poor customer service. She didn’t make me feel like I was a valued customer.
Erik C. le
Angela and her other co-worker were AMAZING kind and patient and even hooked up the TOW Dolly that the previous store in Palm Bay refu-sed to do and apologized numerous times for Palm Bay stores mistakes and cancelling my reservation and putting me hours behind schedule and causing me to much stress and tears. ANGELA WAS COMPASSIONATE AND AMAZING eventhough the line was 9-10 people deep and rude customers cussing at her and her co-worker due to only 2 of them being on staff. ONLY recommendation would be to have 4 x workers there-they were super super busy at this location. Angela was STELLAR and I am grateful for her kindness, efficiency and help and finding a RESOLUTION and ensuring my NEW TRUCK WAS SAFE and inspected!!!!
Kathy M. le
Miss Jade at the Davis Highway location gave me prompt service and was very helpful
James H. le
Employees with great attitudes
Timothy B. le
I have yet to receive a receipt despite calling and emailing asking for one.
Kelly N. le
Great professionalism, took care of everything in a timely and professional manner
Don T. le
Extremely friendly. He got the trailer unhooked quickly & I was on the road back to Texas in no time!
robert B. le
I have used this location many times before. The trailer I used had tires that were worn to wear bars. I had to wait over an hour to rent the trailer. the trailer has spilled paint on the interior and impact damage to right side.
gene M. le
Location is under-staffed. Phone contact is nearly impossible. Adjacent traffic flow is a disaster. However, once inside, the staff is friendly, helpful, competent and the service is OK.
JOSHUA M. le
Wyatt was very nice and went above the uhaul way i was very appreciative to her she took care of getting the trailer i needed and hooking it up and making sure i was good to go. However when i returned the trailer the manager was who i dealt with and that was a very unpleasant experience and i dont think i will be using this location again if i have to rent again just off how rude and difficult he was to deal with
JAMES l. le
clean unit and very friendly and helpful staff.
CHARLES L. le
Recommend baiting "critter" traps more than once if a unit is rented for a long period of time. Improve the security system...was not functioning at all.
Amanda C. le
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A. T. S. le
The only problem we had was there was a water leak into the back of the unit and several boxes got wet and ruined a lot of cloths and bedding. Still going through to see what can be saved or trashed.
Maria D. le
The call center and store are not on the same accord. Call center gave me a storage that was too small. truck burn too much gas or the needle is broken. I spent close to a 100 to drive to Panama City
Kimberly C. le
U Box arrived with lock ripped off and wet inside. Been over a month and cant even get calls returned. Have finally run out of patience. Have tried to resolve with no success.