My lock didn't close properly because your office refused to repair the door latch even after repeatedly bringing it to your attention. I had to always bring a second person and tools to pry the door upward so that the latch holes lined up and the lock bar could fit through both holes. I requested someone to bore the holes out larger multiple times. I have crippled hands. When I finally put my own lock on that had a thinner bar so that I wouldn't require a helper and tools, you took off my lock, put on your own, and locked me out of my unit. When I needed in, your employees couldn't find the key to your lock. Your employee spent 30 minutes trying different keys, then had the nerve to yell at me and call me names because I waited in my truck in the AC while you tried to unlock my unit, unsuccessfully. I was locked out. When I came back a week later, finally a nice man bored out the hole for me, and I was forced to spend $10 on your approved lock. By then I had bought a house and was in the process of emptying the unit. I DREADED having to go to my storage unit for the yesr I had it because I knew there was going to be a 15-30 minute struggle to lock it back up. And I had to find a friend to PAY to come help me every time. Your office REFUSED to fix my latch, so I mostly just couldn't access my belongings. I'm a single disabled lady, and I don't appreciate the extra work, expense, and hassle your office put me through. I have ZERO reason to ever recommend this facility to anyone, unless I hate them. I asked multiple times for my latch to be fixed. It took all of five minutes in the end. Yall owe me many HOURS of aggravation in my life that I can never get back.
Jennifer H. | Overall ExperienceSelf Storage Units in Pensacola, FL, 32504
U-Haul Moving & Storage de Pensacola-University
Services dans cet établissement :
Particularités disponibles dans cet établissement :
Promotions :
Unités disponibles (toutes les dimensions sont approximatives)
Qu'est-ce que le service en ligne emménager/louer maintenant?
-
U-Haul Moving & Storage of North Pensacola
7835 N Davis Hwy, Pensacola, FL 32514 View Available Units0,5 miles from this location -
U-Haul Moving & Storage of Downtown Pensacola
2817 N Pace Blvd, Pensacola, FL 32505 View Available Units4,1 miles from this location -
A Less Storage West
1989 W Detroit Blvd, Pensacola, FL 32534 View Available Units
(U-Haul Neighborhood Dealer)4,9 miles from this location -
U-Haul Moving & Storage of Pensacola-Bellview
4921 Mobile Hwy, Pensacola, FL 32506 View Available Units5,5 miles from this location
Évaluations des unités d'entreposage par les clients
- Filtre :
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Jeff was very helpful friendly and knowledgeable of the facility and answered all of my questions.
Leander H. | First ImpressionsGreat girls working the drop off It’s was lit a NASCAR team
MARK H. | First ImpressionsSuppose to have a unit rented with a month free but when we got there they couldn't find it or give us one. They recommended another U-Haul a block away
Cindy R. | Overall ExperienceSo far so good
VICKI S. | First ImpressionsGreat staff. My go to Uhual location.
Mariah M. | First ImpressionsMy unit was dirty but they quickly cleaned it out. And while they put mouse traps and bait down, I still had some rodent damage to some outdoor lawn cushions.
MICHELLE G. | Overall ExperienceI'm 72 years in 50 of those years starting with my first move using u-haul and in the following years I have used your services a dozen or more times. This was the best experience I ever had, Mr Dawson runs a good ship and his staff reflect that in every way. thank you Steve West
steve w. | Overall ExperienceThis facility was a great location for my move. The staff here was very accommodating and ran well, from mfmt on down. Very friendly & helpful.
William G. | Overall ExperienceMy experience was absolutely terrible! Large Rats urinated and droppings all over my things, they ate through my bags, mildew and water damage. Oh let's not talk about the dead large rat. Rats not Mice! And I paid for insurance coverage. Just awful. I had to throw so many of my things away. So I didn't even open because I saw it had been eaten through.
Michelle C. | Overall ExperienceExcessive Rodent Problem and you pay top price for your unit
Melissa M. | Overall ExperienceThere was damage caused by rodent droppings and damage to items. The rodents chewed pictures and rodent droppings on furniture. There was damage to my leather couch caused by rodents along with my mattress.
Megan M. | Overall ExperienceRats
Collin B. | Overall ExperienceThere was supposed to be a lock inside the unit, but there wasn't. The light wouldn't turn on at the switch or by the chair. It looked like it was hanging from the wall and when I touched it it sparked. I reported it to the desk and one of them came to verify it wasn't working. The next time I go back I have to let them know so someone can possibly fix it. I'm not upset by it, just wished it was already fixed so We could see to put our stuff in.
Tanya M. | First Impressions