Customer Reviews for U-Haul Moving & Storage of Philadelphia

5 035 évaluations

314-322 N 13th St   Philadelphia, PA 19107
(METERED PARKING AREAS - NO ON SITE PARKING)

(215) 627-4100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(215) 627-4100

314-322 N 13th St
Philadelphia, PA 19107
(METERED PARKING AREAS - NO ON SITE PARKING)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Office could be open until 10 or 11 pm since storage accessible is also available.

Janet W.  |  Premières impressions 
Évaluation :
1

The van battery died and then I was met with nothing but rudeness trying to sort it out

ZOE K. 
Évaluation :
3

Don't confirm items if you don't have them. Ruined my move.

Joseph M. 
Évaluation :
3

Terrible employee attitude. Do better.

Susan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hirva T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erika H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
4

App to take pictures doesn't work on iPhone making it impossible to check in or out electronically despite choosing that option

Mackenzie C. 
Évaluation :
1

told me that i was wrong and wouldn't call anyone to help me and told me to do it myself and charged my credit card without telling me instead of trying to help me with the certificate number

Isaiah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hillary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Faysal Faroik C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn C. 
Évaluation :
5

Your staff was incredibly friendly and helpful even working through a computer system error and my phone being on the fritz. A completely different, and better experience than most other locations.

Sebastian M. 
Évaluation :
2

my guaranteed reservation was not honored, i was charged for gas when i filled it up pass what was in the tank, and theres always unsuspecting fees that turn your 19 advertisement to a 40 rental.

DERRALD B H. 
Évaluation :
5

I've used uhaul for years with multiple moves and have always found service to be good/adequate. Yesterday, I needed both a van and access to my new storage locker rental and the gentleman with long hair who was working at the front desk and who was training another employee (wish I got his name to be able to give him recognition) was absolutely amazing: he was efficient, extremely helpful, friendly, and was able to assist me with all aspects of the storage locker and van rental process to make it a very smooth and pleasant process for me. Need more people like him working in customer service.

Audrey M. 
Évaluation :
2

Did not have the truck I revsered. took me more trips than needed. They told me they lost the key to the truck I needed

Peter M. 
Évaluation :
5

Very good service!

Shawn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marc A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
1

Was charged incorrectly for a rental that was returned on 6/6. I will be disputing these charges with my bank.

Angela H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tamika J. 
Évaluation :
4

Overall very prompt and clean service and rental was great. Unfortunately, one of the employees, Gary, was incredibly rude and refused to help me when the mobile check-in process wasn't working, yelling at me and blaming the technological failure on me. I ended up having to seek help from another employee. Other than that, rental was great.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick G. 
Évaluation :
2

Not much space to park truck. Customer service did not know if it was a drop off location or not

Christina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY L. 
Évaluation :
3

Customer service was extremely poor. I was met by a woman with a horrible attitude, it was obvious she didn't want to work there or be bothered with assisting customers. I drove the van a total of 4 miles as I was moving within center city and some how ended up having to pay over $30 in gas to fill the tank to the level required by my receipt. I forgot to check and take a picture of the tank level as it was a hectic day and I wanted to get things moving. This was my fault but it's really disappointing that the requisite level was wrong to begin with. I told the woman upon my return and she basically told me she “couldn't help, bye.”

Alexis O. 
Évaluation :
3

Could use better customer service. Needs additional training.

Kareen H. 
Évaluation :
1

Changing pick up time without notice and less than 24 hours of original pick up. Attitude when I called and asked if there was another location I could pick up from. I was also told to deal with the change because there wasn't another uhaul within 100 miles. When I called customer service it look them less than 5 minutes to find a replacement truck.

Sara G. 
Évaluation :
3

The man on duty was rude beyond belief. I had a bad experience with him on Easter morning and when I saw him yesterday I avoided any conversation, dealing only with the woman on duty. When I picked up the van on the street the man came out and berated me for what he remembered from Easter, etc. Told me he was not a slave and that I treated him that way because he was black, etc. etc. Awful. Get rid of this guy. Because of him I moved everything out of the storage I had rented and today cancelled the storage arrangement. Horrible person.

CharlesW M. 
Évaluation :
1

Javier was fine. Seemed annoyed that I wanted to wait to make sure the vehicle was ok. Made me bring in the dolly. They should do that. Other man was rude. Did not look me in the eye, or speak to me until I spoke to him. Got no feeling of service or that I was valued. Very disappointed.

MICHAEL A. 
Évaluation :
4

No information on what to do if you are returning after hours and the parking lot has no room for the truck

jennifer R. 
Évaluation :
5

You should not be allowed to claim “rates that start at 19,95”

Allison C. 
Évaluation :
1

People at the counter are extremely rude and unpleasant. Worst costumer service ever.

Loreto B. 
Évaluation :
5

very helpful associate

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew B. 
Évaluation :
5

Super clean location, and the truck was in great condition. The representative who helped me was knowledgeable, efficient, courteous. I have rented from other U-Haul locations in the past, but I think in the future I will rent from this location. It was very efficient.

Ronald C. 
Évaluation :
2

I was overcharged by 200 mikes and now have to wait a week to get my money! Lit was full when we arrived for drop off.

ANDREA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
5

Fine service!

Shawn W. 
Évaluation :
4

Clearer instructions on how to return the vehicle. What photos/information are needed to submit the form before returning the key.

Can N. 
Évaluation :
1

I am extremely disappointed with my experience. I scheduled a uhaul for 8am pickup using the 24/7 mobile functionality. Upon arrival I was denied in the app the ability to pick my keys up and told to wait until 9 when the store opened. I spoke with the representative at the store who told me “I cannot and will not help you until 9am when we open. Our boxes are broken for mobile pickup. You need to leave until 9”. I then waited another half hour upon arrival at 9am because of other customers being served before me. This delayed my trip an entire hour and a half. Absolutely miserable experience and I may never use uhaul again from this location or at all.

Bret A. 
Évaluation :
5

Everything went extremely smooth. The check in was easy and fast, the check out was even easier. The staff was friendly and excellent. The van worked out perfectly. Great experience.

Michael S. 
Évaluation :
4

Javier Maldonado was absolutely amazing, oatient, kind and courteous ... PLEASE GIVE HIM A RAISE & A DAY OFF!!!! My check out was wonderful. My return, not at all. The woman at the counter was short and dare I say, plain rude. I always use this location and generally have a pleasant experience. This woman needs customer service training. She told me "Leave the keys, you will get a receipt in a few minutes." I was the ONLY person in the store so there was no reason for her to ignore me and be rude but such is Philly sometimes. BTW, I had to call 4 hours later to get a receipt.

Tammy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James U. 
Évaluation :
4

Clean the interior of the trucks.

Tammy W. 
Évaluation :
3

The gentleman who handled my reservation on arrival was friendly and efficient. However I do not plan to ever use UHAUL again thanks to Philadelphia's scheduling department. I reserved a 20ft truck which they rented out and stuck me with a 15ft truck. Thanks to the Philadelphia schedulers, I was not able to move all my belongings and have incurred great additional expense to make a second trip with another vehicle. For this reason, I would never use UHAUL again.

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
2

the person I interacted with to complete my rental paperwork was acting as if she was having a mental health crisis, I really didn't know how to interact with her.

Anna N. 
Évaluation :
3

Yesterday i was given the wrong type of vehicle and then charged $54 for fuel when i returned the truck with more fuel than when i started. Staff are often sound asleep at their desks.

Joseph P. 
Évaluation :
3

Staff was kind but not particularly helpful at this site. Ultimately rented me a truck with graffiti on all sides and bullet holes in the hood. To their credit, the truck worked fine. Location was convenient for a center city move.

Tyler B. 
Évaluation :
2

Better customer service is needed.

Kyle M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nelly C. 
Évaluation :
1

Your sales associates need to be retrained in good customer service. They are truly abysmal.

Esuga A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie S. 
Évaluation :
1

The staff at the uhaul in Philadelphia were completely unprofessional. While the vehicle itself was fine, the staff working that day were rude and unprofessional. We initially had a reservation at 8am for a cargo van. At 7:30am one of the staff calls us saying “are you coming to pick up the vehicle or not? We are going to give it away if you are not coming” I stated on the phone that our reservation said 8am and we got the confirmation email and text saying it was for 8am and that we were on the way. The staff member then said “yeah whatever.” And proceeded to hang up the phone in the middle of me speaking. We had arrived at the uhaul location, and on the reservation we had selected mobile pickup. Keep in mind we were there 15 minutes before our reservation (at 7:45am). We went through the online pickup process with our cargo van when another customer gets into our van and takes off with it. We went up to the counter where the uhaul representatives said that they gave our van to someone else, even though we had checked in. It was completely absurd and we were charged for not only that reservation but the new reservation we had to make because they gave away our initial van. The entire time the staff were talking about how it was our fault that it happened when we had no control over it whatsoever. I have never in my life received such unprofessional customer service in my life.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
3

The location is convenient if you are in center city. One lady was super friendly and helpful when I visited to ask questions. The day I picked up vehicle I had one of the worse customer service experienced ever in my life. Thought it was a prank , unfortunately it wasn't. However the vehicle was great and clean and new. Very much enjoyed the cargo van and will use again. This location is ok but not mu cvs room so hard to park late at night returning it .

judy K. 
Évaluation :
2

Ordered a "Van" days in advancedto be picked up at 11:30 am. Upon arrival was told I would be given a pickup truck. Which I was unable to move my furniture with. Was given the option for a van at a later time at 1:30p. Upon packing said van and going to a storage facility of abother company it was already closed. Storage facility was supposed to facililitating my move to Florida next week and Wednesday was the only apportioned time. Had to give all furniture to good will. Your service was wasteful as I paid fu price for a layer time and then what I needed and just wound up giving all furniture away. Will never use your service ever again and will not recommend.

Julius R. 
Évaluation :
4

The customer service representative at check-in seemed inconvenienced by the customers. Otherwise, the experience as a whole was great.

Gary R. 
Évaluation :
3

Customer service was lacking during the pick up but good during drop off. Truck drove well.

Kamaria O. 
Évaluation :
5

Friendly and helpful staff, quick and efficient rental process.

Philip D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erin M. 
Évaluation :
3

i was charged a $5,75 gas surcharge and only drove 6 miles. The attendant was rude and unprofessional to me.

Frank W E. 
Évaluation :
3

Customer service was terrible, I was charged for dollies that I never ordered and he told me to call customer service.

Peter F. 
Évaluation :
5

They guy who helped me was amazing and helpful throughout the whole process. I give this place 5 stars and appreciate this service!

Tyrone R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee D. 
Évaluation :
2

The staff at this facility are notorious scum bags. They are either on their phone, or looking for any other excuse NOT to help you in a timely and reasonable manner. My previous visit, I waited outside (on a rainy day in a bad neighborhood in Philly) 2 hours for a staff to show up and correct the fact that my key was not available (as it was supposed to be) via their 24/7 digital process through the app. On this experience, there was a minor chip in the plastic key chain holder, and the staff asked me what happened to it upon returning the key. I responded by politely saying I didn't know, and that maybe the keychain was already broken when I received the key. The staff proceeded to tell me that was impossible then went on to give me a lecture on why men shouldn't lie when talking to other men. I offered to pay $5-$10 to fix the issue and he declined and told me to leave. I'll never use this store again, the employees are absolute clowns.

Adam S. 
Évaluation :
1

Horrible customer service, was cursed at by an employee who then pretended she didn't do so, and no one was helpful by nature. Please hire better employees. Rental van had trash inside.

christian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kris S.  |  Expérience générale 
Évaluation :
5

Fine job!

SHAWN W. 
Évaluation :
4

The manager is nice and the person to whom I returned the truck was very nice. But the woman who checked me out in the morning was the most rude and unhelpful person I've encountered in a long time. She was rude to every customer in the store and to one customer on the phone. Perhaps she was dealing with personal issues, but she was presented the worst possible face to your company.

Joseph P. 
Évaluation :
5

S.O.

Laasia E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS J. 
Évaluation :
4

The equipment wasn't clean inside. The representative was professional and helpful

AISHA P. 
Évaluation :
1

Make sure you guys check out the truck correctly before renting it

Spenser C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lovelinda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Priyanka K.  |  Expérience générale 
Évaluation :
2

After waiting in line-only one employee waiting on customers-and then getting my vehicle, I made the mistake of not contesting the amount of gas in the vehicle. Due to the unanticipated line, I was already running late to retrieve my paintings from an exhibit. Hence, I shrugged it off and thought I'd discuss it with the guy upon return. Worse case scenario, when I got back, I could always get back in the van, drive to a gas station, and put another gallon or so in it. When I came back, I told the employee about the gas situation, and, if UHaul refused to believe me, I would begrudgingly get back in the van and put more gas in it. He kind of shrugged me off, and told me to hold on, as he was dealing with a customer. Suddenly, the manager decided to take over. He grabbed the keys and walked outside. "You can go home, if you want," the employee said. I told him again why I was waiting, and that I wanted a paper receipt. He rolled his eyes. The manager did not return to settle my order. Instead, he drove the van into the building and began cleaning it. 15 minutes passed, and I was still waiting. Knowing what I wanted, the other employee chose to simply ignore me. Finally, the manager returned. He was rather terse with me, reading me the amount charged to my card, as he handed me the receipt. Immediately, I knew he had charged me for the gas. I then told him that the gas was wrong. He was indignant. "Did you use the link that was sent to your phone?" he said rather condescendingly. "No, I had to get to where I was going," I said. He then read me some scripted response, refusing to listen to my reasoning. I told him that I had a receipt with the gas I had put in it. If you factor in the MPG the van gets, the miles that were listed on the odometer when I left UHaul, and the miles driven, it became clarion that he was in the wrong.The fact that I had been willing to put more gas in the vehicle, rather than pay the ridiculous "convenience" refueling fee, despite knowing I was right, appeared irrelevant to him "So, I'm screwed, correct?" I questioned. With a smug grin on his face, and his arms folded in a combative posture, he more or less stated that he was finished with me. It's not the nearly $12 I was charged for gas I did not use, it was the principal. UHaul had already profited off my rental rather nicely, having driven 96 miles. It's this kind of miserable experience that makes me want to use Penske, Enterprise, or Budget in the future, and also encourage others to do so. UHaul is usually the cheapest, but in the long run, it becomes the most costly.

Morgan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga K.  |  Expérience générale 
Évaluation :
5

Gary

Corey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Best experience I had with uhaul yet. Everything was electronically done and fast service.

Lijo S. 
Évaluation :
2

Staff couldn't give a shit about the customers. They barely acknowledge people walking in and definitely didn't check the equipment I returned. It's clear they don't care about the work or the customers

STEPHEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franco B. 
Évaluation :
5

Fine service!

SHAWN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
4

There was too muchFees in fine print on a U-Haul Van Rental. $19,95 van rental cost me about $80 with all the fees and plus putting fuel back in the van. No customer parking.

Barry T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santos E. 
Évaluation :
4

Everyone was very nice and very helpful

GWENDOLYN S. 
Évaluation :
4

Customer car parking. Complete explanation of all fees that are part of the van rental. Explanation of how to return a van after hours. Poor instructions on the building. I was never given the instructions to return after hours.

Barry T. 
Évaluation :
5

Great service!

SHAWN W. 
Évaluation :
5

Really good customer service, easy transaction, simple steps.

Joseph P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yu L.  |  Premières impressions 
Évaluation :
5

Just continue doing what you guys are already doing

TANISHA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arminter M. 
Évaluation :
4

emphasize that you can only pay with a credit/debit card. I brought cash and then had to have my friend spot me because I didn't bring any cards for to the Uhaul location.

VALERIE M. 
Évaluation :
3

The truck was covered in graffiti, morning staff extremely rude and not helpful. Ordered a furniture dolly online and staff did not mention that dollies are not available for rent at this location - This conversation would have never happened unless I asked about it and created a huge inconvenience for our move. Should probably update the website so others aren't put through this trouble.

Jeffrey S. 
Évaluation :
3

the price could have been a little lower.

Julia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice M.  |  Expérience générale 
Évaluation :
5

Javier, did such a great job of working and coordinating with me. He made the move-in experience so much smoother.

Laryssa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathaniel W.  |  Premières impressions 
Évaluation :
5

Thank you for all your wonderful service. In particular, Javier Maldonado gave us the most WONDERFUL service and help always. He is a true asset to the company. Merci.

YASMIN K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Messapotamia L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jordan r.  |  Expérience générale 
Évaluation :
5

Tamia & Javier were super helpful !!!

christine d.  |  Premières impressions 
Évaluation :
3

Staff was unprofessional.

wendell c.  |  Expérience générale 
Évaluation :
5

A couple of week ago one of the employees acted pretty dumb but I think he's not working there anymore. Otherwise for the most part everybody has been great.

Jonathan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Panagiotis V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel H.  |  Expérience générale 
Évaluation :
1

I was told i was not allowed on the premises in 2018. They locked my storage unit. They changed my door code. I had NO access to my stuff since then. Even AFTER a $900 payment, imI STILL remained LOCKED OUT. I was never given access, i was never notified, i never heard ANYTHING from them. As far as i was concerned, my stuff had already been sold when they had the police called because they thought i was running a business out of the unit, then thought i had hazardous material, then they assumed i was living there. I was locked out of my own stuff. I still paid. And i was still denied access. Disgraceful and will never use U haul EVER AGAIN

Tyler T.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful! When someone parked illegally in the loading zone, blocking anyone else from getting in, the manager took prompt action to solve the problem in a courteous manner. The facility is safe, clean, and well managed!

Christine H.  |  Expérience générale 
Évaluation :
2

When I went to close out my account, my unit was over run with mice feces.

Dennis H.  |  Expérience générale 
Évaluation :
4

Some confusion with the checking out process of the storage unit. Otherwise all went smoothly. thank you.

cecelia d.  |  Expérience générale 
Évaluation :
4

The loading dock is a bit small. I had a moving company move my storage items to a new apartment, and there wasn't enough room for them load the items quickly.

Pho N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nasim M.  |  Expérience générale 
Évaluation :
1

1)Reserved storage unit wasn't available. I got a smaller one temporarily with a promise that larger one will become available and someone would notify me. That never happened. 2) On the first visit after office hours entry was not granted to the building. Other people were going in without problems but I couldn't. I had a full car of things to unload. Despite numerous calls nobody assisted and I had to use another storage unit in NJ. Office worker had to do something day later to fix the system to make sure my access is working. 3) On the first month automatic payment didn't go through and I was charged late fee. All information provided for the payment was accurate (I took screenshots). I asked for more details so that I can clear it up with the bank but I never got any answer from U-Haul. Also, there was no notification that my payment was rejected. System notification was sent days later when late fee was applied. 4) office staff (not the manager) was actually helpful, but system failed on all other places

Uros K.  |  Expérience générale 
Évaluation :
5

Everything was really easily accessible and all the people working were so friendly and helpful especially the manager. Merci.

kim a.  |  Expérience générale 
Évaluation :
5

The lady that set us my account was very patient knowledgeable of the process and very polite I’m sure if she had a tip jar it would always overflow

charlesman w.  |  Premières impressions 
Évaluation :
5

Everything was great! No complaints

Ann O.  |  Expérience générale 
Évaluation :
5

Great people and facility.

cecelia d.  |  Premières impressions 
Évaluation :
4

Difficult to unload due to height of loading dock and limited access to getting inside.

Richard B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmelito M.  |  Expérience générale 
Évaluation :
1

I filed a claim for damages to my furniture and still haven't got the issue resolved due to a leak, and now it's being said there was no leak which is a lie I have photos of the damages and the assistant manager saw the damages, I would not recommend this facility to anyone, the insurance they use is a joke, the assistant manager Angel offered some throw blankets for the furniture which didn't help much at no fault of hers and I did appreciate it, As for the manager he never called or reached out in any way after he was emailed. If you value your items don't store them here, i will be posting photos of damaged items on social media

ANGELA P.  |  Expérience générale 
Évaluation :
1

I turned in my U-Haul storage staff gave me a hard time about a few things to throw in the dumpster so I emptied out my container and left what that was on the cart by the dumpster they wouldn't allow me to turn it in so I left

William J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara d.  |  Expérience générale 
Évaluation :
3

I did not have a bad experience but the storage units were extremely humid and dirty. The first one they tried to give us smelled like dead animal. They didn't even check the unit before assigning it. We only rented for a few weeks and immediately searched for a new storage place

Matthew S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josephine H.  |  Expérience générale 
Évaluation :
2

Everything went very smoothly until I actually needed to use my unit. Access hours are clearly marked as 5am to 10pm. I showed up at 8pm and GUESS WHAT??? It's apparently not access hours! I don't care if your access hours are only 4 hours a day… LABEL YOUR HOURS CORRECTLY! I can't think of anything more aggravating. Now I have to wake up at 5am the next day to see if I can even get in, since your hours aren't accurate. Incredibly stressful. Fix that, and it would be awesome.

IAN M.  |  Premières impressions 
Évaluation :
2

Just some of your staff can really make you feel second class!

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisol G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S.  |  Expérience générale 
Évaluation :
2

I've used this storage locker multiple times in the past and always had incredibly positive experiences until yesterday. Off the bat, the woman assisting me was irritated and distracted while chatting on facetime. She then said she couldn't assist me because they were closing, despite it being 40 minutes before closing. I had to insist to at the very least get my key card and unit #. Additionally, the online hours for this facility say office hours go until 8pm and storage access until 10pm. But I was told I'm not allowed to go anytime after office hours, which apparently are until 7pm. Some clarity online or amongst staff would be much appreciated if I'm going to continue using this facility.

Lauren F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen J.  |  Expérience générale 
Évaluation :
5

I've used your facility twice now for my daughter's college paraphernalia and will use it again if there is another opportunity. The main reason is the staff!! Every staff member I've encountered was pleasant, helpful and patient. Thank you for making a very chaotic move less stressful!

Tommie Jo J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellyana S.  |  Premières impressions 
Évaluation :
1

uhaul is a scam i got a one way truck specifically so i could get first months rent free on a storage locker but when i arrived they told me it only it valid if you drop you truck at the same place where the locker is why was the not mad apparent on the website?? i had to pick up a truck all the way in NJ when i’m from PA just to end up having to spend $60 more dollars then expected

makeda B.  |  Premières impressions 
Évaluation :
2

I made an online reservation and activated my account at the storage site on May 8th,2021. The staff I opened my account with were friendly and respectful. She communicated to me the difference between UHaul's office hours and access hours. I understood the storage unit access hours were until 10PM. On June 26,2021 I arrived at the loading dock around 6:50PM, and was told to leave the building by the staff working that day. They stated only businesses had access to the storage unit 24/7. They were rude and unprofessional. We waited outside for two hours trying to figure out why we didn't have access until 10PM. It was extremely stressful as we came from CT to access the storage unit. We called UHaul's and they informed us we should be able to access the storage unit prior to 10PM. On July 10,2021 I closed the account unit I had open. The same staff who I interacted with in June closed my account. While I was leaving the elevator I witness a UHaul's woman employee being a Hennessy alcoholic bottle from her car (that was parked inside were the Uhaul vehicles are) to the front desk where she was working.

Ashley R.  |  Expérience générale 
Évaluation :
1

Very bad experience

SHARDAE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaye L.  |  Premières impressions 
Évaluation :
2

My reservation was not ready when I got there after reserving it 4 days prior. The staff didn't give me any explanation and then told me they could retrack my "reservation", after I was already frustrated for standing there with no answers for over 20 mins. I was told I could use my own lock then they told me I couldn't agree I got there wasting $30 on a lock. They also tried to charge me an extra $30 a month more than originally quoted.

robert a.  |  Premières impressions 
Évaluation :
5

Everyone that helped me was super nice and it was a quick and smooth procedure. Moving sucks and this made it not so bad. Thanks guys!!

Jessica N.  |  Premières impressions 
Évaluation :
5

Anthony went above and beyond to help us out. Give that man a raise!

Madeleine B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ericka m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathalie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARIBA Z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth M.  |  Premières impressions 
Évaluation :
2

The Associate Sunday (male) was very helpful, knowledgeable and helped me with closing my unit. The overall condition of the unit was dirty and disgusting. My items while in your unit was there for 3 years, I had stuff covered in mouse / rodent droppings and everything will now have to be disinfected.

Allan P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alonso G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis B.  |  Online Move In 
Évaluation :
3

Made a reservation for a storage unit but was told, when I arrived, that the size was not available. I was offered a smaller sIze of unit. Apparently this is common. This is not the correct use of the word "reservation" and meant I could have ended up in a situation where I had nowhere to put my things. Had an issue where I called to see when I could access my unit (was told until 10pm) but turns out it was only until 8pm. I couldn't get in. If I had had a flight or something the next day it could have been bad, but luckily I could come back the next day. Manager was kind to offer me credit for the inconvenience (although I have not seen it yet).

Wilson B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS M.  |  Premières impressions 
Évaluation :
3

When it was time to vacate i had forgotten my key. The general manager said he couldn't cut the lock that I had to find a licensed locksmith and that person had to show proof of insurance. That's all well and good for Uhaul to protect from liability, but its a bloody nuisance for the customer. I drove almost 70 miles from NJ and had to wait for an 1 1/2 before I could locate one with the requisite documentation. Why is this my problem . Partner up with your local licensed locksmith or hire them per-deim . I'm sure many customers forget their key or lose it so it was anticipated but not adequately handled. I left U haul really frustrated.

Michelle M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gemma R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kareem B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Whitney R.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joy O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric Z.  |  Premières impressions 
Évaluation :
1

When I reserve a particular size unit, RESERVE THAT UNIT FOR ME!!!!!!!!!!!!!!

Matt L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sethumadavan S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devaun B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

brittany b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe C.  |  Expérience générale 
Évaluation :
5

The one staff lady was always very nice and pleasant every time I came. I appreciated that.

Tamara Clark W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamar D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Can B.  |  Expérience générale 
Évaluation :
1

The staff member “Precious” had a bad attitude like she didn’t want to work and had a ver unfriendly attitude.

Sheldon R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

runfeng l.  |  Expérience générale 
Évaluation :
5

After an apartment fire in central Philadelphia, we had an emergency need for a large locker, and a truck to move furniture and belongings into storage. This UHaul location made the job (relatively) easy, and when we were ready to move everything out, to a new place the staff were friendly and efficient. Understand this is a center-city facility; a repurposed early 20th century factory building. It's not a purpose-built modern building. But the storage area is properly climate controlled, and well-lit in the storage area. The freight elevators are slow, but large and easily accessible. There are adequate carts for moving goods between trucks and lockers. Doors and elevators require either access codes or magnetic cards (user's choice), so security is pretty strong. This UHaul location has my strong endorsement.

STEVEN C.  |  Expérience générale 
Évaluation :
1

Had a bad experience with Zakiya and would not recommend anyone to this location if she still works here.

Rashidah C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP S.  |  Expérience générale 
Évaluation :
3

I believe the manager things I'm homeless or a crackhead or both.

Kevin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S.  |  Expérience générale 
Évaluation :
5

A mistake from the truck pick-up location in St. Louis, I was dispatched to the wrong location in Philly: with the storage unit at one place and truck drop off at another. After a stressful move, 3 days of driving, during a global pandemic, losing time driving to the wrong location in a city I didn't know, and then showing up without the storage reservation with only 2 hours to unload by myself, I nearly broke down in the lobby once I realized the dispatch mistake. Tears were welling. Precious was behind the counter watching all this happen. She immediately stepped in, asked if I needed water, got me a unit and assured me everything would be okay. Without a doubt, Precious was the person I needed in that moment in time. Beyond stellar customer service, she showed me how Philly gets it done. Precious is a leading person in the story I tell people about this move. And everyone is grateful she was there to help me out, as am I. [Precious, if you're reading this, ]

Dawn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raquel r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa H.  |  Expérience générale 
Évaluation :
1

Female staff was rude and unorganized, gave master key to customers multiple times, inflexible and wait times were horrible. One elevator works.

VASHTI C.  |  Expérience générale 
Évaluation :
5

Every inch of this location is squeaky clean!

JAMES W.  |  Premières impressions 
Évaluation :
1

Wait times were horrendous, elevatorsnwere stuxk, what should have taken 20 minutes took 2 hours

VASHTI C.  |  Premières impressions 
Évaluation :
3

The billing was easy and was notified of each payment. We found out when we went to remove our belongings, the storage unit I paid for was not the storage unit the items were in. A lock was added to our unit stating we owed for several months. The lady who assisted us told us she needed to find her phone and then she would remove the lock added to the wrong unit. It was very frustrating we were not treated as a valued customer. We had to get another employee to help us since the previous person was too busy finding her phone. She also deactivated our key so we couldn't get in the elevator until another employee noticed we needed help and assisted us. We also heard her yelling with the customer before us. It was very uncomfortable and I felt bad for the customer.

JOLENE S.  |  Expérience générale 
Évaluation :
4

Sometimes, after the office hours, alarms would go off on the upper floors. It would be unbearable and there'd be no way to shut them off. Other than that it was a good storage facility.

Avery B.  |  Expérience générale 
Évaluation :
4

The only Reason that I do not give an excellent Rating is that I had to go back to the facility the next day to close my contract. By that time they already charged me an extra month. The people in store solved it with no hesitance, but I had to go back to the store. I was lucky I decided to stay in Philadelphia for an extra day. If not, I could have not done the reclamation.

Aldo A.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nathan F.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and willing to help

jesus m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven s.  |  Expérience générale 
Évaluation :
5

Lady was really helpful and walk extra 9 yards to help.

shivani s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinicius L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL M.  |  Expérience générale 
Évaluation :
5

Your staff at this location is consistently so kind, helpful, and efficient. Thank you for doing what you do.

Mary S.  |  Expérience générale 
Évaluation :
1

The 2 staff members completing the check in for storage reservation were highly unprofessional, extremely nasty and rude.

Luz G.  |  Premières impressions 
Évaluation :
4

There was a mouse trap in my storage unit? Mice or rats in the storages?

Benjamin F.  |  Premières impressions 
Évaluation :
5

The lady who helped us (unfortunately, I do not recall her name) at the counter, and the gentleman who helped with showing our unit (never got his name) were extremely nice, professional, and very welcoming. Cannot say enough good things about them both.

Tyrone K.  |  Premières impressions 
Évaluation :
3

The staff were nice, but the medium unit that I reserved was entirely too small for my belongings & I distinctly told the customer service rep over the phone what I had. As a result of the mix-up, my family began unpacking only to find out that the unit was too small & there were no large units to accommodate us. My suggestion is to tell customers what exactly can fit inside the units.

ashley j.  |  Expérience générale 
Évaluation :
5

Outstanding service, exceptionally clean, competitively priced!

Justice W.  |  Expérience générale 
Évaluation :
5

Trevina was super awesome. I've never gotten a storage unit before and she took the time to explain everything and made sure I was comfortable with the process and I couldn't have had a better experience!

Sarah L.  |  Premières impressions 
Évaluation :
5

Lady was very helpful and manager too

shivani s.  |  Premières impressions 
Évaluation :
2

Very disappointed with uhaul’s false advertising on free storage and customer service that wouldn’t adhere to the coupon we had applied to our order.

Patrick S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raquel r.  |  Premières impressions 
Évaluation :
1

I wish I could give them zero stars. The worst customer service experience I have had in my life... Openly they lie and try to scam you,

Mehryar S.  |  Premières impressions 
Évaluation :