Évaluations des clients U-Haul Moving & Storage of Philadelphia

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Philadelphia

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

steven H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert B. le

Évaluation :

Access could be improved by not having rental vans parked indoors

Feng-Cheng T. le

Évaluation :

Le client n'a pas laissé de commentaire.

CLINTON S. le

Évaluation :

All the keys are the same at that location and open the car doors I tryed two of them and keys open the doors but dont start the car and the lock were the same and someone unlock at my home and will never use that location again

Emily L. le

Évaluation :

Staff was very helpful!

Steven B. le

Évaluation :

The building is not clearly marked on where to scan access cards. Elevators take forever. Flooring looks awful and lots of junk around the first floor landing. It gets the job done for cheap storage!

Brandon E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laura K. le

Évaluation :

It was extremely easy to reserve a space online. Staff was pleasant, facility is clean and it was a breeze to move belongings in via the loading dock.

allison c. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lily F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert H. le

Évaluation :

Got to my unit and it had a lock on it. Called downstairs and the guy had me on hold for over 20 minutes. When I walked down all he was doing was talking to coworker

Cameron O. le

Évaluation :

The uhaul I rented was parked in by other box trucks. I was not able to access the truck for use. I called customer support who transferred me to the emergency help line. The emergency guy told me he could not help since this was not an emergency then transfering me back to customer support. After 4-5 phone calls I finally reached some one who was helpful but said they could not do anything at the moment. They told me i would not be charged. I then went once the office was open and the man at the counter said he would not charge me. Once i got home and checked my account I noticed that he had i fact charged me for the rental that I was unable to use.

Diane C. le

Évaluation :

The most pleasant young lady was at the desk. Beautifully clean shop.

Norma C. le

Évaluation :

Horrible. The two people who were there were slow. My reservation was at 9 waited. In line for 45 minutes.. what was the purpose of doing it online

Victoria S. le

Évaluation :

Woman at the desk (can't recall her name) was extremely friendly and helpful, did a great job

Frank S. le

Évaluation :

Checking in and checking out was extremely efficient.

Kevin H. le

Évaluation :

Le client n'a pas laissé de commentaire.

william f. le

Évaluation :

Le client n'a pas laissé de commentaire.

Guy H. le

Évaluation :

Great experience - super friendly staff. Got us checked in and in our car quickly, super nice upon return. Better than expected given the awful Uhaul experiences we had when we lived in Boston.

latanya c. le

Évaluation :

I have used many storages but this was the worst ever. They have so many micr or rats whatever left feces all over my stuff. I mean every where even inside my ironing board. Will not use again

Jenny L. le

Évaluation :

Your facility was a life saver for my student for the past 18 months. It is clean, well lit and very safe. The staff are friendly and helpful. And the location was convenient. Thank you!

Heyi S. le

Évaluation :

The worst experience ever. The staff provide little help and was really rude. I won’t choose this place ever.

Samantha H. le

Évaluation :

Le client n'a pas laissé de commentaire.

EILEEN H. le

Évaluation :

The site is prompt and easy to use, service is great, and they go over everything with you. Just 2 things I would mention - the truck I rented was clean, but the driver side sun visor was missing it's anchor on the one side, so sometimes it would partially fall down going over bumps. The second thing - I had rented a dolly, but it was loaded with the wheels down, so it was rolling all over the back whenever I came to a start/stop whenever I first left the uhaul site.

Bob L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ben A. le

Évaluation :

Wait times to pick up and drop off were way too long

dan i. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert R. le

Évaluation :

Le client n'a pas laissé de commentaire.

arthur s. le

Évaluation :

Le client n'a pas laissé de commentaire.

Samuel M. le

Évaluation :

When I pay for EZ fuel service don't charge me 30 dollars to fill up in addition to 30 dollars for the gas itself. Ridiculous charges.

Katharine S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jan W. le

Évaluation :

Make the desk area more defined. When I first walked in the door, I wasn't sure where the desk was. I understand concerns about the surrounding neighborhood, but in some way, please make the desk area more defined. That was all. Thanks

Nicolette D. le

Évaluation :

The Uhaul rental app has what I think is a very large flaw - there is no place to clearly denote whether you want to do a local or a one-way rental. On the first form you fill out to make a rental through the app, there is a field for "drop off location," but it is listed as "optional." I did not fill in that field because it said optional, and because I was not at the time sure exactly which location in my destination city I was going to drop the truck off at. Because of this simple mistake I got stuck paying hundreds in extra fees because the reservation went through as "local." I also spent hours on the phone with different customer service people as soon as I noticed the mistake, and nobody could help me resolve the issue. I am very angry, and I SERIOUSLY think the app needs to be improved so that it is more clear how to denote local vs. one-way reservations.

Kaitlin A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brandon E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brandon E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert R. le

Évaluation :

The Alignment was off on the truck and the truck was pretty beat up with dents, dings etc. I was worried that I would be charged for the damage because not all dents/dings were marked with an "X". I took plenty of pictures before I drove the truck off the lot. Javiar and Daniel made the pick up and drop off very smooth and convenient and were very personable. Much appreciated. I am schueduled to rent another vehicle this upcoming Saturday and look forward to the same excellent customer service. Thanks for the opportunity to provide feedback. Rob Rossi

Stuart F. le

Évaluation :

Le client n'a pas laissé de commentaire.

KAREN D. le

Évaluation :

The lady that assisted me was very professional and kind. She is a great customer service rep.

Robert S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sule H. le

Évaluation :

Not have customers waiting 50 mins to be waited on.

Sheris O. le

Évaluation :

I only needed the storage facility for a short time, however in that time the staff was accommodating and helpful. There are no issues to report. Overall a very pleasant experience.

carol m. le

Évaluation :

Very good...helpful

Yvette B. le

Évaluation :

The customer service at this location is well beyond excellent, I would highly recommend this location to everyone. The staff is knowledgeable, courteous, and patient.

mark c. le

Évaluation :

Daniel was awesome. I was there July 21-the guy needed help. He was very cordial & accommodating. I'd hang on to him. I'm a service manager for 30 years. Daniel gets service. It was busy-he was solid

paul t. le

Évaluation :

Very helpful

Arit O. le

Évaluation :

Everytime I call — I am asked to be placed in a hole and the hold will last for about 20 mins. At the actual store front- the clerks are not very friendly or helpful. The only positive is the location

Sam B. le

Évaluation :

Units that are off the ground are misleading on website

david k. le

Évaluation :

Very helpful and courteous. Wasn't happy that I asked for 3rd floor and was placed on the 8th floor where I was told was air conditioning but it's just as hot there and charged $5 more a month for it.

MARY H. le

Évaluation :

I was very pleased with all interactions with staff at this location.

Brenda G. le

Évaluation :

Thanks Sooo Very Much U-Haul For The Professional Way In Which You Handled My Resv., & The Curtisy, Patience & Respect Extended Towards Me! A Great Team Of Beautiful People Indeed!!!

ANDREW M. le

Évaluation :

The service representative who assisted me in obtaining my storage unit was extremely professional and very helpful. She was personable and made my moving experience pleasant!

mike p. le

Évaluation :

Javier went out of way to be proactive and accommodate me when I needed help and I am very appreciative. I would recommend this business to everyone.

crysrtal k. le

Évaluation :

Two Issues: 1. There was a limited amount of carts available for customers. 2. One elevator was out both times I came to facility.

John D. le

Évaluation :

Some of the staff was very helpful. Others not so much

carol m. le

Évaluation :

I was very satisfied .the staff were so kind and helpful even backed up my truck to the unloading dock .I so appreciated their help...I highly recommend this uhaul facility

CAREN G. le

Évaluation :

This was my first experience using a storage facility and the staff at this location made every aspect a positive one. Very professional and helpful. Would definately recommend and/or use it again.

sandra m. le

Évaluation :

The staff are excellent and made the whole experience of checking in and checking out easy and pleasurable. Yes, pleasurable they are so warm and friendly.

Valerie M. le

Évaluation :

The entire team at this location made this an easy , streamlined process - especially Chaine and Samantha. There were plenty of carts which made loading/unloading efficient. Would def recommend!

gregory M. le

Évaluation :

The service is outstanding

Catherine K. le

Évaluation :

The staff were extremely helpful and I had no trouble accessing my storage unit.

Jesse W. le

Évaluation :

Only one of 2 elevators works making it very time consuming to do multiple trips; my keycard/code didn't work most times; seems to be people entering/going upstairs who are not using unit for storage.

Marsha S. le

Évaluation :

Mr. Javier Maldanado was a bully with me. He kept me in tears, he would not accept payments, my belongings were covered in rat droppings when picked up. I feel bad about my experience with U-Haul.

MARLENE P. le

Évaluation :

Everything from the patrons to employees were nice, helpful, and kind.

Mona S. le

Évaluation :

Great experience.

patricia j. le

Évaluation :

Veteran friendly. Excellent service. Location Moved out of the city otherwise I'd use them again.

JEFFERY A H. le

Évaluation :

I was very pleased with the service at this location.

Elizabeth R. le

Évaluation :

Javier is excellent, I was really happy with the service and storage unit overall. He is very accommodating and friendly and helpful, as are his staff.

LISA D. le

Évaluation :

Health hazard; green and black mold rampant on multiple floor. Photos posted on Facebook with public view. Over billing. Terrible Customer Service from staff and GM. Public safety issue. Will report.

LISA D. le

Évaluation :

Health hazard. Bright green and black mold covers multiple floors. Missing floorboards. Terrible overbilling and awful service from staff and GM. I have posted photos on my Facebook page and online.

AVERY H. le

Évaluation :

Thanks.

Kathryn L. le

Évaluation :

Overall the unit served it's purpose and was affordable, However the access times were not clear, I was never made aware that the 24 hour was separate, and my items had bugs when I moved in.

Gabrielle B. le

Évaluation :

The service was so great I remained a client for over a year and had intended to stay another year. Only prices were raised and I felt that the prices were already steep, so I had to go elsewhere.

Edmond V. le

Évaluation :

It was convenient to store and retrieve my daughter's college dorm room items at this facility. The entire process was seamless. From picking up and returning the van to storing and retrieve the boxes

Claire W. le

Évaluation :

helpful service, locker was clean

Maho K. le

Évaluation :

I hope there is explanation about online account because I don’t even know whether I have account or not.

Venkat g. le

Évaluation :

Good service and friendly staff

LE'TRECE W. le

Évaluation :

Very rude, lady on Sunday August 26th around 130 PM. She was very argumentative and was accommodating to the unique situation. I ended up paying tons for locksmith because, no one on site. Not happy

Wilma G. le

Évaluation :

Everyone was very accommodating and friendly! I accidentally left my wallet at check in ,one of your workers found it and returned it back to me!! So grateful!

Jaisha B. le

Évaluation :

.

Ruedella J. le

Évaluation :

Everything went well with my UHaul storage stay at this facility.

lourdes T. le

Évaluation :

I wish my rate hadn’t been raised randomly after I reserved the unit. That seemed shady and unprofessional. However, everything else was fantastic.

MARVIN B. le

Évaluation :

I sent a message to you all about the conduct of your supervisor the and the situation of him with regards to my eviction. His behavior was sickening. Please read my message. I also want a apology.

Warren H. le

Évaluation :

Horrible Horrible service

Scott K. le

Évaluation :

Perfect for what I needed

Cherell D. le

Évaluation :

Mice problems. And very hot

Wen Chi Cathy L. le

Évaluation :

Your personals were very nice and helpful. I was actually slightly shocked at how great my whole experience was. Wonderful customer service!!!

edward n. le

Évaluation :

The lady I that signed me up for a storage unit was terrific. Then the man who told me that pallets were not permitted was rude. That convinced me to close the account and find a different place.

Ace D. le

Évaluation :

Quick check-in, friendly and competent staff, clean and secure facilities. Very satisfied.

John K. le

Évaluation :

Everyone I dealt with at the location was friendly and professional.But, I was given units that were way too small. SOOO much time to rectify and provide a unit I was told originally was unavailable!

Michael M. le

Évaluation :

Easy access, clean and friendly!

RACHEL N. le

Évaluation :

Occasionally had long wait times at front desk

tanya h. le

Évaluation :

This facility was exceptionly clean and well-maintained. The staff were all professional and very helpful, and the manager took time to answer my many questions .

Garfield D. le

Évaluation :

Untrained staff and filthy bathrooms.

REGINA W. le

Évaluation :

Thank you for your services: prompt phone response ;polite face to face interaction and clean areas.

Ani D. le

Évaluation :

Extremely helpful and friendly staff. Good secure and convenient storage. Would use again.

DEWAYNE S. le

Évaluation :

Everything was good for the time I was there