I am extremely disappointed with my experience. I scheduled a uhaul for 8am pickup using the 24/7 mobile functionality. Upon arrival I was denied in the app the ability to pick my keys up and told to wait until 9 when the store opened. I spoke with the representative at the store who told me â€œI cannot and will not help you until 9am when we open. Our boxes are broken for mobile pickup. You need to leave until 9â€. I then waited another half hour upon arrival at 9am because of other customers being served before me. This delayed my trip an entire hour and a half. Absolutely miserable experience and I may never use uhaul again from this location or at all.Bret A.
Customer Reviews for U-Haul Moving & Storage of Philadelphia
Pour nous contacter
Philadelphia, PA 19107
(METERED PARKING AREAS - NO ON SITE PARKING)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything went extremely smooth. The check in was easy and fast, the check out was even easier. The staff was friendly and excellent. The van worked out perfectly. Great experience.Michael S.
Javier Maldonado was absolutely amazing, oatient, kind and courteous ... PLEASE GIVE HIM A RAISE & A DAY OFF!!!! My check out was wonderful. My return, not at all. The woman at the counter was short and dare I say, plain rude. I always use this location and generally have a pleasant experience. This woman needs customer service training. She told me "Leave the keys, you will get a receipt in a few minutes." I was the ONLY person in the store so there was no reason for her to ignore me and be rude but such is Philly sometimes. BTW, I had to call 4 hours later to get a receipt.Tammy W.
Le client n'a pas laissé de commentaire.Emily H.
Le client n'a pas laissé de commentaire.Timothy C.
Le client n'a pas laissé de commentaire.Susan F.
Le client n'a pas laissé de commentaire.James U.
Clean the interior of the trucks.Tammy W.
The gentleman who handled my reservation on arrival was friendly and efficient. However I do not plan to ever use UHAUL again thanks to Philadelphia's scheduling department. I reserved a 20ft truck which they rented out and stuck me with a 15ft truck. Thanks to the Philadelphia schedulers, I was not able to move all my belongings and have incurred great additional expense to make a second trip with another vehicle. For this reason, I would never use UHAUL again.Daniel K.
Le client n'a pas laissé de commentaire.Daniel H.
the person I interacted with to complete my rental paperwork was acting as if she was having a mental health crisis, I really didn't know how to interact with her.Anna N.
Yesterday i was given the wrong type of vehicle and then charged $54 for fuel when i returned the truck with more fuel than when i started. Staff are often sound asleep at their desks.Joseph P.
Staff was kind but not particularly helpful at this site. Ultimately rented me a truck with graffiti on all sides and bullet holes in the hood. To their credit, the truck worked fine. Location was convenient for a center city move.Tyler B.
Better customer service is needed.Kyle M.
Le client n'a pas laissé de commentaire.Nelly C.
Your sales associates need to be retrained in good customer service. They are truly abysmal.Esuga A.
Le client n'a pas laissé de commentaire.Lonnie S.
The staff at the uhaul in Philadelphia were completely unprofessional. While the vehicle itself was fine, the staff working that day were rude and unprofessional. We initially had a reservation at 8am for a cargo van. At 7:30am one of the staff calls us saying â€œare you coming to pick up the vehicle or not? We are going to give it away if you are not comingâ€ I stated on the phone that our reservation said 8am and we got the confirmation email and text saying it was for 8am and that we were on the way. The staff member then said â€œyeah whatever.â€ And proceeded to hang up the phone in the middle of me speaking. We had arrived at the uhaul location, and on the reservation we had selected mobile pickup. Keep in mind we were there 15 minutes before our reservation (at 7:45am). We went through the online pickup process with our cargo van when another customer gets into our van and takes off with it. We went up to the counter where the uhaul representatives said that they gave our van to someone else, even though we had checked in. It was completely absurd and we were charged for not only that reservation but the new reservation we had to make because they gave away our initial van. The entire time the staff were talking about how it was our fault that it happened when we had no control over it whatsoever. I have never in my life received such unprofessional customer service in my life.John S.
Le client n'a pas laissé de commentaire.Dakota J.
Le client n'a pas laissé de commentaire.Christopher C.
The location is convenient if you are in center city. One lady was super friendly and helpful when I visited to ask questions. The day I picked up vehicle I had one of the worse customer service experienced ever in my life. Thought it was a prank , unfortunately it wasn't. However the vehicle was great and clean and new. Very much enjoyed the cargo van and will use again. This location is ok but not mu cvs room so hard to park late at night returning it .judy K.
Ordered a "Van" days in advancedto be picked up at 11:30 am. Upon arrival was told I would be given a pickup truck. Which I was unable to move my furniture with. Was given the option for a van at a later time at 1:30p. Upon packing said van and going to a storage facility of abother company it was already closed. Storage facility was supposed to facililitating my move to Florida next week and Wednesday was the only apportioned time. Had to give all furniture to good will. Your service was wasteful as I paid fu price for a layer time and then what I needed and just wound up giving all furniture away. Will never use your service ever again and will not recommend.Julius R.
The customer service representative at check-in seemed inconvenienced by the customers. Otherwise, the experience as a whole was great.Gary R.
Customer service was lacking during the pick up but good during drop off. Truck drove well.Kamaria O.
Friendly and helpful staff, quick and efficient rental process.Philip D.
Le client n'a pas laissé de commentaire.Erin M.
i was charged a $5,75 gas surcharge and only drove 6 miles. The attendant was rude and unprofessional to me.Frank W E.
Customer service was terrible, I was charged for dollies that I never ordered and he told me to call customer service.Peter F.
They guy who helped me was amazing and helpful throughout the whole process. I give this place 5 stars and appreciate this service!Tyrone R.
Le client n'a pas laissé de commentaire.Lee D.
The staff at this facility are notorious scum bags. They are either on their phone, or looking for any other excuse NOT to help you in a timely and reasonable manner. My previous visit, I waited outside (on a rainy day in a bad neighborhood in Philly) 2 hours for a staff to show up and correct the fact that my key was not available (as it was supposed to be) via their 24/7 digital process through the app. On this experience, there was a minor chip in the plastic key chain holder, and the staff asked me what happened to it upon returning the key. I responded by politely saying I didn't know, and that maybe the keychain was already broken when I received the key. The staff proceeded to tell me that was impossible then went on to give me a lecture on why men shouldn't lie when talking to other men. I offered to pay $5-$10 to fix the issue and he declined and told me to leave. I'll never use this store again, the employees are absolute clowns.Adam S.
Horrible customer service, was cursed at by an employee who then pretended she didn't do so, and no one was helpful by nature. Please hire better employees. Rental van had trash inside.christian F.
Le client n'a pas laissé de commentaire.Anne J. | Expérience générale
Le client n'a pas laissé de commentaire.Kris S. | Expérience générale
Fine job!SHAWN W.
The manager is nice and the person to whom I returned the truck was very nice. But the woman who checked me out in the morning was the most rude and unhelpful person I've encountered in a long time. She was rude to every customer in the store and to one customer on the phone. Perhaps she was dealing with personal issues, but she was presented the worst possible face to your company.Joseph P.
Le client n'a pas laissé de commentaire.LUIS J.
The equipment wasn't clean inside. The representative was professional and helpfulAISHA P.
Make sure you guys check out the truck correctly before renting itSpenser C.
Le client n'a pas laissé de commentaire.Rachel H.
Le client n'a pas laissé de commentaire.Lovelinda P.
Le client n'a pas laissé de commentaire.Priyanka K. | Expérience générale
After waiting in line-only one employee waiting on customers-and then getting my vehicle, I made the mistake of not contesting the amount of gas in the vehicle. Due to the unanticipated line, I was already running late to retrieve my paintings from an exhibit. Hence, I shrugged it off and thought I'd discuss it with the guy upon return. Worse case scenario, when I got back, I could always get back in the van, drive to a gas station, and put another gallon or so in it. When I came back, I told the employee about the gas situation, and, if UHaul refused to believe me, I would begrudgingly get back in the van and put more gas in it. He kind of shrugged me off, and told me to hold on, as he was dealing with a customer. Suddenly, the manager decided to take over. He grabbed the keys and walked outside. "You can go home, if you want," the employee said. I told him again why I was waiting, and that I wanted a paper receipt. He rolled his eyes. The manager did not return to settle my order. Instead, he drove the van into the building and began cleaning it. 15 minutes passed, and I was still waiting. Knowing what I wanted, the other employee chose to simply ignore me. Finally, the manager returned. He was rather terse with me, reading me the amount charged to my card, as he handed me the receipt. Immediately, I knew he had charged me for the gas. I then told him that the gas was wrong. He was indignant. "Did you use the link that was sent to your phone?" he said rather condescendingly. "No, I had to get to where I was going," I said. He then read me some scripted response, refusing to listen to my reasoning. I told him that I had a receipt with the gas I had put in it. If you factor in the MPG the van gets, the miles that were listed on the odometer when I left UHaul, and the miles driven, it became clarion that he was in the wrong.The fact that I had been willing to put more gas in the vehicle, rather than pay the ridiculous "convenience" refueling fee, despite knowing I was right, appeared irrelevant to him "So, I'm screwed, correct?" I questioned. With a smug grin on his face, and his arms folded in a combative posture, he more or less stated that he was finished with me. It's not the nearly $12 I was charged for gas I did not use, it was the principal. UHaul had already profited off my rental rather nicely, having driven 96 miles. It's this kind of miserable experience that makes me want to use Penske, Enterprise, or Budget in the future, and also encourage others to do so. UHaul is usually the cheapest, but in the long run, it becomes the most costly.Morgan C.
Le client n'a pas laissé de commentaire.Angela M. | Expérience générale
Le client n'a pas laissé de commentaire.Olga K. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony B.
Best experience I had with uhaul yet. Everything was electronically done and fast service.Lijo S.
Staff couldn't give a shit about the customers. They barely acknowledge people walking in and definitely didn't check the equipment I returned. It's clear they don't care about the work or the customersSTEPHEN L.
Le client n'a pas laissé de commentaire.Franco B.
Fine service!SHAWN W.
Le client n'a pas laissé de commentaire.William P.
There was too muchFees in fine print on a U-Haul Van Rental. $19,95 van rental cost me about $80 with all the fees and plus putting fuel back in the van. No customer parking.Barry T. | Expérience générale
Le client n'a pas laissé de commentaire.Santos E.
Everyone was very nice and very helpfulGWENDOLYN S.
Customer car parking. Complete explanation of all fees that are part of the van rental. Explanation of how to return a van after hours. Poor instructions on the building. I was never given the instructions to return after hours.Barry T.
Great service!SHAWN W.
Really good customer service, easy transaction, simple steps.Joseph P.
Le client n'a pas laissé de commentaire.Yu L. | Premières impressions
Just continue doing what you guys are already doingTANISHA D.
Le client n'a pas laissé de commentaire.Arminter M.
emphasize that you can only pay with a credit/debit card. I brought cash and then had to have my friend spot me because I didn't bring any cards for to the Uhaul location.VALERIE M.
The truck was covered in graffiti, morning staff extremely rude and not helpful. Ordered a furniture dolly online and staff did not mention that dollies are not available for rent at this location - This conversation would have never happened unless I asked about it and created a huge inconvenience for our move. Should probably update the website so others aren't put through this trouble.Jeffrey S.
Thank GOD for uhaul!SHAWN W.
I get not everyone likes their job, but damn the check-in process was the most unwelcoming customer experience ever. The guy who checked me out though when I returned the van was great.James Brian B.
There was an issue with the cargo van rented. We had to bring it back mid-use, and switch it out for another. This was after I had already put in $25 of gas into the first van. They were understaffed (still polite), but it was clear there are internal issuesCHRISTIAN C.
Le client n'a pas laissé de commentaire.DENZEL M.
Satisfied customer!SHAWN W.
The team inside was so great. I had called last minute asking about a cargo van... Or my terms "something larger than a pickup but not a truck." So friendly, truck was new and all the tools to deliver a bunch of stationary easily available.STEVEN B.
The truck I was given to drive for almost 120 miles was about as janky as you can imagine. It had no power steering, thus giving the impression that it was shaking violently every time it hit a pothole & leaving me feeling like I may have potentially broken some of the contents of my move. Overall, while the staff at the location were professional, the use of Uhauls equipment itself has left me feeling very shaken. PLEASE INVEST IN NEWER TRUCKS.MMABATHOKHUNODI M.
Le client n'a pas laissé de commentaire.SOPHIE D.
Worker was very helpful helping me drop off the uhaulSamantha S.
the price could have been a little lower.Julia B. | Expérience générale
Need some competent employeesShane B.
I like your service.SHAWN W.
Retrain the staff on professionalism, customer service, and doing their job correctly. Every single aspect of my reservation was messed up.JOSHUA R.
The woman who attended us on Saturday February the 5th 2022 was extremely rude. She barely explained anything and was offended when we asked her questions. Overall a really bad experience and I will never come back to this location, nor I will recommend this to a friend or coworker.Ana R.
Although we were late for our pickup because we thought we had a window of time to pickup, the representative who helped us was very helpful and made the experience quite easy. The was cleary having to deal with lots of moving parts on a busy day but she was cleary an expert at her job and got us in and out swiftly. Sorry we don't recall her name but she was our rep when we made the pick up. We will recommend. ThanksLeilaAlexandra M.
Le client n'a pas laissé de commentaire.Maurice M. | Expérience générale
Javier, did such a great job of working and coordinating with me. He made the move-in experience so much smoother.Laryssa B. | Premières impressions
Le client n'a pas laissé de commentaire.nathaniel W. | Premières impressions
Unlike my last experience here, this time the guys who helped me were great.KURT D.
Le client n'a pas laissé de commentaire.Rhiannon F.
you have two men working there very rude with attitudes.a heavyset black guy at 7:am and a thin black guy with dreadlocks at 6:45pm they both need customer service training or a job where they don't deal with the publiclinda Y.
Le client n'a pas laissé de commentaire.WALTER M.
The experience at this location was terrible because of the service I received. They were unhelpful and deceiving. Lack of information was shared because I selected my all my options online and I'm being asked for it again in the store. While in the store, options were added to my bill. There was no screen to view for the options selected. Card on file was charged and when asked to refund the options unselected but were placed on my bill unknowingly, they refused to refund me. They're sneaky and deceiving.Raymond F.
The staff at this location are extremely rude and unprofessional. I tried to relay this to the manager who just said that's how his people are. Will never walk in those doors again and I will tell everyone I know to use a different companyDenise G.
Good work!SHAWN W.
The customer service rep was not helpful and quite rude.ELIZABETH S.
Everything was good I appreciate you guysCHEIKH T.
Thank you for all your wonderful service. In particular, Javier Maldonado gave us the most WONDERFUL service and help always. He is a true asset to the company. Merci.YASMIN K. | Expérience générale
Good service!SHAWN W.
Enforce courteous customer engagement Offer penalty-free drop-off rates after hoursJ Richard L.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Dropped off after hoursANALISE D.
Le client n'a pas laissé de commentaire.Messapotamia L. | Expérience générale
Phone check in and check out needs improvement. App kept asking for pictures of odometer reading even though I took a picture, so I had to go inside to return vehicle.Thomas O.
Javier, who checked us in, was friendly, helpful and professional.Heidi R.
I have never had a professional Experience at this location. Today I picked up my rental and was I informed that there is not enough gas in the tank so -I need to immediately go to a gas station to fill the tank. This is unacceptable. When I returned the truck at 10pm, there was no adequate parking for for 15 foot long truck-the only stall available for parking is at a sharp angle and no safe for a long truck. Thirdly, all three employees were on their phone while customers were present-they did not greet anyone, nor engaged in eye contacts-their tone was impersonal, cold and uncaring. I am embarrassed to be calling this my neighborhood U-Haul.YANG V.
Le client n'a pas laissé de commentaire.jordan r. | Expérience générale
Tamia & Javier were super helpful !!!christine d. | Premières impressions
Better customer service. I was greeted with â€œdo you have a reservationâ€ and I said yes. The next follow up response from the rep was â€œwell are you gonna give me your name?â€ Not sure who likes to be spoken to that way, but I don't. Then I get into the vehicle and there is a nail clipping in the cup holder! Absolutely disgusting! So it was obvious this vehicle was not cleaned at all. Then I get charged $20 for dropping it off shortly after business hours. A complete rip-off. Never again. By far the worst experience I had using U-HaulJason K.
Terrible customer service! SO unprofessional and RUDE! They charged me for the damage that I am 100 % sure that I did not do, but I cannot prove it cause I did not take photos! When I went to the store to talk to them about it, the woman at the front desk was surprised too, because she told me that they checked the car the first time and reported that there is no damage, and for some reason, the car was checked the second time and there was damage reported. (Shady) I returned the car cleaner than I found. However, Lesson learned. No more using this company and their service!CENGIZHAN B.
Le client n'a pas laissé de commentaire.PAUL O.
Staff was unprofessional.wendell c. | Expérience générale
There was a homeless person in the back of the truck when we were performing the initial inspection. I asked for another vehicle and was told one wasn't available. The attendant offered and did clean the vehicle after the person was discovered. Less than desirable experience.Nelson R.
Good service!SHAWN W.
I had encountered a woman working the front desk both on pick and drop off, one of the rudest and unprofessional people I've ever met. Literally kept calling me stupid under her breath. Was mumbling the entire time so I couldn't hear her. And when I would ask what she said, she would give me an attitude and continue to mumble under her breath. Will never be using uhaul for a truck after that experience, it was absent any normal customer to business interaction.Danyal F.
Omg the girl she was so rude she was almost cursing me for no reason I couldn't even ask her anything she didn't even talk wth me this is ridiculous no respect her name is jasmine or somethingGIZEM D.
Le client n'a pas laissé de commentaire.Brenzine B.
Le client n'a pas laissé de commentaire.KHADIJAH F.
Le client n'a pas laissé de commentaire.Albert S.
Le client n'a pas laissé de commentaire.DANIEL D.
A couple of week ago one of the employees acted pretty dumb but I think he's not working there anymore. Otherwise for the most part everybody has been great.Jonathan S. | Premières impressions
Le client n'a pas laissé de commentaire.EDWARD M.
Le client n'a pas laissé de commentaire.TAUSEEF M.
Le client n'a pas laissé de commentaire.Panagiotis V. | Expérience générale
Le client n'a pas laissé de commentaire.Samuel H. | Expérience générale
I was told i was not allowed on the premises in 2018. They locked my storage unit. They changed my door code. I had NO access to my stuff since then. Even AFTER a $900 payment, imI STILL remained LOCKED OUT. I was never given access, i was never notified, i never heard ANYTHING from them. As far as i was concerned, my stuff had already been sold when they had the police called because they thought i was running a business out of the unit, then thought i had hazardous material, then they assumed i was living there. I was locked out of my own stuff. I still paid. And i was still denied access. Disgraceful and will never use U haul EVER AGAINTyler T. | Expérience générale
Everyone was very friendly and helpful! When someone parked illegally in the loading zone, blocking anyone else from getting in, the manager took prompt action to solve the problem in a courteous manner. The facility is safe, clean, and well managed!Christine H. | Expérience générale
When I went to close out my account, my unit was over run with mice feces.Dennis H. | Expérience générale
Some confusion with the checking out process of the storage unit. Otherwise all went smoothly. thank you.cecelia d. | Expérience générale
The loading dock is a bit small. I had a moving company move my storage items to a new apartment, and there wasn't enough room for them load the items quickly.Pho N. | Expérience générale
Le client n'a pas laissé de commentaire.Nasim M. | Expérience générale
1)Reserved storage unit wasn't available. I got a smaller one temporarily with a promise that larger one will become available and someone would notify me. That never happened. 2) On the first visit after office hours entry was not granted to the building. Other people were going in without problems but I couldn't. I had a full car of things to unload. Despite numerous calls nobody assisted and I had to use another storage unit in NJ. Office worker had to do something day later to fix the system to make sure my access is working. 3) On the first month automatic payment didn't go through and I was charged late fee. All information provided for the payment was accurate (I took screenshots). I asked for more details so that I can clear it up with the bank but I never got any answer from U-Haul. Also, there was no notification that my payment was rejected. System notification was sent days later when late fee was applied. 4) office staff (not the manager) was actually helpful, but system failed on all other placesUros K. | Expérience générale
Everything was really easily accessible and all the people working were so friendly and helpful especially the manager. Merci.kim a. | Expérience générale
The lady that set us my account was very patient knowledgeable of the process and very polite I’m sure if she had a tip jar it would always overflowcharlesman w. | Premières impressions
Everything was great! No complaintsAnn O. | Expérience générale
Great people and facility.cecelia d. | Premières impressions
Difficult to unload due to height of loading dock and limited access to getting inside.Richard B. | Premières impressions
Le client n'a pas laissé de commentaire.Carmelito M. | Expérience générale
I filed a claim for damages to my furniture and still haven't got the issue resolved due to a leak, and now it's being said there was no leak which is a lie I have photos of the damages and the assistant manager saw the damages, I would not recommend this facility to anyone, the insurance they use is a joke, the assistant manager Angel offered some throw blankets for the furniture which didn't help much at no fault of hers and I did appreciate it, As for the manager he never called or reached out in any way after he was emailed. If you value your items don't store them here, i will be posting photos of damaged items on social mediaANGELA P. | Expérience générale
I turned in my U-Haul storage staff gave me a hard time about a few things to throw in the dumpster so I emptied out my container and left what that was on the cart by the dumpster they wouldn't allow me to turn it in so I leftWilliam J. | Expérience générale
Le client n'a pas laissé de commentaire.barbara d. | Expérience générale
I did not have a bad experience but the storage units were extremely humid and dirty. The first one they tried to give us smelled like dead animal. They didn't even check the unit before assigning it. We only rented for a few weeks and immediately searched for a new storage placeMatthew S. | Expérience générale
Le client n'a pas laissé de commentaire.Josephine H. | Expérience générale
Everything went very smoothly until I actually needed to use my unit. Access hours are clearly marked as 5am to 10pm. I showed up at 8pm and GUESS WHAT??? It's apparently not access hours! I don't care if your access hours are only 4 hours a day… LABEL YOUR HOURS CORRECTLY! I can't think of anything more aggravating. Now I have to wake up at 5am the next day to see if I can even get in, since your hours aren't accurate. Incredibly stressful. Fix that, and it would be awesome.IAN M. | Premières impressions
Just some of your staff can really make you feel second class!Mark M. | Expérience générale
Le client n'a pas laissé de commentaire.Jordan R. | Expérience générale
Le client n'a pas laissé de commentaire.Marisol G. | Expérience générale
Le client n'a pas laissé de commentaire.Angela S. | Expérience générale
I've used this storage locker multiple times in the past and always had incredibly positive experiences until yesterday. Off the bat, the woman assisting me was irritated and distracted while chatting on facetime. She then said she couldn't assist me because they were closing, despite it being 40 minutes before closing. I had to insist to at the very least get my key card and unit #. Additionally, the online hours for this facility say office hours go until 8pm and storage access until 10pm. But I was told I'm not allowed to go anytime after office hours, which apparently are until 7pm. Some clarity online or amongst staff would be much appreciated if I'm going to continue using this facility.Lauren F. | Premières impressions
Le client n'a pas laissé de commentaire.Christine S. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen J. | Expérience générale
I've used your facility twice now for my daughter's college paraphernalia and will use it again if there is another opportunity. The main reason is the staff!! Every staff member I've encountered was pleasant, helpful and patient. Thank you for making a very chaotic move less stressful!Tommie Jo J. | Expérience générale
Le client n'a pas laissé de commentaire.Ellyana S. | Premières impressions
uhaul is a scam i got a one way truck specifically so i could get first months rent free on a storage locker but when i arrived they told me it only it valid if you drop you truck at the same place where the locker is why was the not mad apparent on the website?? i had to pick up a truck all the way in NJ when i’m from PA just to end up having to spend $60 more dollars then expectedmakeda B. | Premières impressions
I made an online reservation and activated my account at the storage site on May 8th,2021. The staff I opened my account with were friendly and respectful. She communicated to me the difference between UHaul's office hours and access hours. I understood the storage unit access hours were until 10PM. On June 26,2021 I arrived at the loading dock around 6:50PM, and was told to leave the building by the staff working that day. They stated only businesses had access to the storage unit 24/7. They were rude and unprofessional. We waited outside for two hours trying to figure out why we didn't have access until 10PM. It was extremely stressful as we came from CT to access the storage unit. We called UHaul's and they informed us we should be able to access the storage unit prior to 10PM. On July 10,2021 I closed the account unit I had open. The same staff who I interacted with in June closed my account. While I was leaving the elevator I witness a UHaul's woman employee being a Hennessy alcoholic bottle from her car (that was parked inside were the Uhaul vehicles are) to the front desk where she was working.Ashley R. | Expérience générale
Very bad experienceSHARDAE W. | Expérience générale
Le client n'a pas laissé de commentaire.Daisy R. | Expérience générale
Le client n'a pas laissé de commentaire.Alaye L. | Premières impressions
My reservation was not ready when I got there after reserving it 4 days prior. The staff didn't give me any explanation and then told me they could retrack my "reservation", after I was already frustrated for standing there with no answers for over 20 mins. I was told I could use my own lock then they told me I couldn't agree I got there wasting $30 on a lock. They also tried to charge me an extra $30 a month more than originally quoted.robert a. | Premières impressions
Everyone that helped me was super nice and it was a quick and smooth procedure. Moving sucks and this made it not so bad. Thanks guys!!Jessica N. | Premières impressions
Anthony went above and beyond to help us out. Give that man a raise!Madeleine B. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen L. | Premières impressions
Le client n'a pas laissé de commentaire.ericka m. | Expérience générale
Le client n'a pas laissé de commentaire.Nathalie J. | Premières impressions
Le client n'a pas laissé de commentaire.FARIBA Z. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth M. | Premières impressions
The Associate Sunday (male) was very helpful, knowledgeable and helped me with closing my unit. The overall condition of the unit was dirty and disgusting. My items while in your unit was there for 3 years, I had stuff covered in mouse / rodent droppings and everything will now have to be disinfected.Allan P. | Expérience générale
Le client n'a pas laissé de commentaire.Alonso G. | Premières impressions
Le client n'a pas laissé de commentaire.Luis B. | Online Move In
Made a reservation for a storage unit but was told, when I arrived, that the size was not available. I was offered a smaller sIze of unit. Apparently this is common. This is not the correct use of the word "reservation" and meant I could have ended up in a situation where I had nowhere to put my things. Had an issue where I called to see when I could access my unit (was told until 10pm) but turns out it was only until 8pm. I couldn't get in. If I had had a flight or something the next day it could have been bad, but luckily I could come back the next day. Manager was kind to offer me credit for the inconvenience (although I have not seen it yet).Wilson B. | Premières impressions
Le client n'a pas laissé de commentaire.JESUS M. | Premières impressions
When it was time to vacate i had forgotten my key. The general manager said he couldn't cut the lock that I had to find a licensed locksmith and that person had to show proof of insurance. That's all well and good for Uhaul to protect from liability, but its a bloody nuisance for the customer. I drove almost 70 miles from NJ and had to wait for an 1 1/2 before I could locate one with the requisite documentation. Why is this my problem . Partner up with your local licensed locksmith or hire them per-deim . I'm sure many customers forget their key or lose it so it was anticipated but not adequately handled. I left U haul really frustrated.Michelle M. | Expérience générale
Le client n'a pas laissé de commentaire.Gemma R. | Online Move In
Le client n'a pas laissé de commentaire.Kareem B. | Premières impressions
Le client n'a pas laissé de commentaire.Whitney R. | Premières impressions
Le client n'a pas laissé de commentaire.Joy O. | Premières impressions
Le client n'a pas laissé de commentaire.Eric Z. | Premières impressions
When I reserve a particular size unit, RESERVE THAT UNIT FOR ME!!!!!!!!!!!!!!Matt L. | Premières impressions
Le client n'a pas laissé de commentaire.Sethumadavan S. | Online Move In
Le client n'a pas laissé de commentaire.Hannah S. | Premières impressions
Le client n'a pas laissé de commentaire.John R. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER Y. | Expérience générale
Le client n'a pas laissé de commentaire.Devaun B. | Expérience générale
Le client n'a pas laissé de commentaire.Benjamin D. | Expérience générale
Le client n'a pas laissé de commentaire.LEONARD H. | Premières impressions
Le client n'a pas laissé de commentaire.Adam L. | Expérience générale
Le client n'a pas laissé de commentaire.brittany b. | Expérience générale
Le client n'a pas laissé de commentaire.joe C. | Expérience générale
The one staff lady was always very nice and pleasant every time I came. I appreciated that.Tamara Clark W. | Expérience générale
Le client n'a pas laissé de commentaire.Lamar D. | Expérience générale
Le client n'a pas laissé de commentaire.Can B. | Expérience générale
The staff member “Precious” had a bad attitude like she didn’t want to work and had a ver unfriendly attitude.Sheldon R. | Premières impressions
Le client n'a pas laissé de commentaire.runfeng l. | Expérience générale
After an apartment fire in central Philadelphia, we had an emergency need for a large locker, and a truck to move furniture and belongings into storage. This UHaul location made the job (relatively) easy, and when we were ready to move everything out, to a new place the staff were friendly and efficient. Understand this is a center-city facility; a repurposed early 20th century factory building. It's not a purpose-built modern building. But the storage area is properly climate controlled, and well-lit in the storage area. The freight elevators are slow, but large and easily accessible. There are adequate carts for moving goods between trucks and lockers. Doors and elevators require either access codes or magnetic cards (user's choice), so security is pretty strong. This UHaul location has my strong endorsement.STEVEN C. | Expérience générale
Had a bad experience with Zakiya and would not recommend anyone to this location if she still works here.Rashidah C. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS S. | Expérience générale
Le client n'a pas laissé de commentaire.RENEE B. | Expérience générale
Le client n'a pas laissé de commentaire.PHILIP S. | Expérience générale
I believe the manager things I'm homeless or a crackhead or both.Kevin W. | Premières impressions
Le client n'a pas laissé de commentaire.EDWARD S. | Expérience générale
A mistake from the truck pick-up location in St. Louis, I was dispatched to the wrong location in Philly: with the storage unit at one place and truck drop off at another. After a stressful move, 3 days of driving, during a global pandemic, losing time driving to the wrong location in a city I didn't know, and then showing up without the storage reservation with only 2 hours to unload by myself, I nearly broke down in the lobby once I realized the dispatch mistake. Tears were welling. Precious was behind the counter watching all this happen. She immediately stepped in, asked if I needed water, got me a unit and assured me everything would be okay. Without a doubt, Precious was the person I needed in that moment in time. Beyond stellar customer service, she showed me how Philly gets it done. Precious is a leading person in the story I tell people about this move. And everyone is grateful she was there to help me out, as am I. [Precious, if you're reading this, ]Dawn B. | Expérience générale
Le client n'a pas laissé de commentaire.raquel r. | Expérience générale
Le client n'a pas laissé de commentaire.Vanessa H. | Expérience générale
Female staff was rude and unorganized, gave master key to customers multiple times, inflexible and wait times were horrible. One elevator works.VASHTI C. | Expérience générale
Every inch of this location is squeaky clean!JAMES W. | Premières impressions
Wait times were horrendous, elevatorsnwere stuxk, what should have taken 20 minutes took 2 hoursVASHTI C. | Premières impressions
The billing was easy and was notified of each payment. We found out when we went to remove our belongings, the storage unit I paid for was not the storage unit the items were in. A lock was added to our unit stating we owed for several months. The lady who assisted us told us she needed to find her phone and then she would remove the lock added to the wrong unit. It was very frustrating we were not treated as a valued customer. We had to get another employee to help us since the previous person was too busy finding her phone. She also deactivated our key so we couldn't get in the elevator until another employee noticed we needed help and assisted us. We also heard her yelling with the customer before us. It was very uncomfortable and I felt bad for the customer.JOLENE S. | Expérience générale
Sometimes, after the office hours, alarms would go off on the upper floors. It would be unbearable and there'd be no way to shut them off. Other than that it was a good storage facility.Avery B. | Expérience générale
The only Reason that I do not give an excellent Rating is that I had to go back to the facility the next day to close my contract. By that time they already charged me an extra month. The people in store solved it with no hesitance, but I had to go back to the store. I was lucky I decided to stay in Philadelphia for an extra day. If not, I could have not done the reclamation.Aldo A. | Expérience générale
Le client n'a pas laissé de commentaire.Nathan F. | Expérience générale
Staff was very friendly and willing to helpjesus m. | Expérience générale
Le client n'a pas laissé de commentaire.Ann D. | Expérience générale
Le client n'a pas laissé de commentaire.chris t. | Expérience générale
Le client n'a pas laissé de commentaire.steven s. | Expérience générale
Lady was really helpful and walk extra 9 yards to help.shivani s. | Expérience générale
Le client n'a pas laissé de commentaire.Oliver R. | Premières impressions
Le client n'a pas laissé de commentaire.Vinicius L. | Premières impressions
Le client n'a pas laissé de commentaire.DARYL M. | Expérience générale
Your staff at this location is consistently so kind, helpful, and efficient. Thank you for doing what you do.Mary S. | Expérience générale
The 2 staff members completing the check in for storage reservation were highly unprofessional, extremely nasty and rude.Luz G. | Premières impressions
There was a mouse trap in my storage unit? Mice or rats in the storages?Benjamin F. | Premières impressions
The lady who helped us (unfortunately, I do not recall her name) at the counter, and the gentleman who helped with showing our unit (never got his name) were extremely nice, professional, and very welcoming. Cannot say enough good things about them both.Tyrone K. | Premières impressions
The staff were nice, but the medium unit that I reserved was entirely too small for my belongings & I distinctly told the customer service rep over the phone what I had. As a result of the mix-up, my family began unpacking only to find out that the unit was too small & there were no large units to accommodate us. My suggestion is to tell customers what exactly can fit inside the units.ashley j. | Expérience générale
Outstanding service, exceptionally clean, competitively priced!Justice W. | Expérience générale
Trevina was super awesome. I've never gotten a storage unit before and she took the time to explain everything and made sure I was comfortable with the process and I couldn't have had a better experience!Sarah L. | Premières impressions
Lady was very helpful and manager tooshivani s. | Premières impressions
Very disappointed with uhaul’s false advertising on free storage and customer service that wouldn’t adhere to the coupon we had applied to our order.Patrick S. | Premières impressions
Le client n'a pas laissé de commentaire.raquel r. | Premières impressions
I wish I could give them zero stars. The worst customer service experience I have had in my life... Openly they lie and try to scam you,Mehryar S. | Premières impressions
There is a major rodent problem in the storage area. As I cleaned out the unit, I noticed mice feces all over the floor.Shaunte A. | Expérience générale
The worker helping me kept having to go over and correct the other employee’s mistakes so it took them about an hour to check me in.lindsey w. | Premières impressions
Le client n'a pas laissé de commentaire.me-ryong s. | Expérience générale
I was given a solution to my problems however it took a lot of time for this to be solved. At the end desperation won and I had to buy something way more expensive than what I expected.Aldo A. | Premières impressions
Le client n'a pas laissé de commentaire.yaxin w. | Expérience générale
Management went out of their way to ensure personal an adequate space was provided. The staff provided excellence service for billing, equipment, and access to the facility.robert r. | Expérience générale
this is going on redit cocksukerNick E. | Expérience générale
While the staff was friendly , they were all poorly trained and struggled to do the most basic of tasks and misguided me throughout the entire check-in and check out process. I will never use Uhaul again. I went over to Cubesmart and am VERy happy I did.John D. | Expérience générale
A man kept talking on his phone instead of helping me which was rude. The women were very helpful.Max R. | Premières impressions
Le client n'a pas laissé de commentaire.Nachapol C. | Online Move In
The rep TREVINA was SUPER NICE and HELPFUL. She makes the customer service position a delight. I appreciate TREVINA..Samuel S. | Premières impressions
Great and friendly service!Nicholas B. | Premières impressions
Super helpful during university evacuation due to COVID-19. A real lifesaver.David C. | Premières impressions
Le client n'a pas laissé de commentaire.vishaal k. | Premières impressions
Le client n'a pas laissé de commentaire.Endia B. | Expérience générale
It was good, move out process was simple.Benjamin S. | Expérience générale
The entire experience was very convenient & smooth. Trevina was friendly, wonderful & helpful throughout the entire process from beginning to end!patricia b. | Expérience générale
Mice ate through my belongings and there was feces on everything. Moved out promptly (earlier than planned) because of thisomar z. | Expérience générale
Javier and his team are awesome. They went above and beyond to help fulfill my needs, and were 100 % professional the entire way. Merci.Frank A. | Expérience générale
Everything was great minus the fact that at first I was receiving a military discount and after a year it was no longer available. I stayed for convenience and wouldn't recommend because of thisMarcelo M. | Expérience générale
A well kept facility, a friendly and helpful manager and a rental space that was clean with a well functioning door. Convenient and helpful cart access and excellent security. A pleasure to do businesDr Andrew W. | Premières impressions
Easy to check in and easy to check out. The staff was very friendly and the storage faculty is easy to navigate. Working with this facility has been one of my best moving experiences! Recommend it.Zachary D. | Expérience générale
Everything went smoothly for my move from apartment to storage unit. Online sign up/reservation was easy. When I had a question, my call was answered right away& provided the information that I asked.Ann D. | Premières impressions
Rates constantly going up for no apparent reason.JOSHUA M. | Expérience générale
This is my second time going to this U-Haul location for moving trucks and storage, and I am continually pleased with the experienced and services received.Elizabeth R. | Premières impressions
My car was totaled while parked outside this location; other than that it was a great experience.JOseph T. | Expérience générale
Access could be improved by not having rental vans parked indoorsRobert B. | Expérience générale
Staff was very helpful!Emily L. | Expérience générale
The building is not clearly marked on where to scan access cards. Elevators take forever. Flooring looks awful and lots of junk around the first floor landing. It gets the job done for cheap storage!Steven B. | Expérience générale
It was extremely easy to reserve a space online. Staff was pleasant, facility is clean and it was a breeze to move belongings in via the loading dock.Laura K. | Premières impressions
Got to my unit and it had a lock on it. Called downstairs and the guy had me on hold for over 20 minutes. When I walked down all he was doing was talking to coworkerRobert H. | Premières impressions
Woman at the desk (can't recall her name) was extremely friendly and helpful, did a great jobVictoria S. | Premières impressions
I have used many storages but this was the worst ever. They have so many micr or rats whatever left feces all over my stuff. I mean every where even inside my ironing board. Will not use againlatanya c. | Expérience générale
Your facility was a life saver for my student for the past 18 months. It is clean, well lit and very safe. The staff are friendly and helpful. And the location was convenient. Merci.Jenny L. | Expérience générale
The worst experience ever. The staff provide little help and was really rude. I won't choose this place ever.Heyi S. | Premières impressions
I only needed the storage facility for a short time, however in that time the staff was accommodating and helpful. There are no issues to report. Overall a very pleasant experience.Sheris O. | Expérience générale
Very good...helpfulcarol m. | Expérience générale
The customer service at this location is well beyond excellent, I would highly recommend this location to everyone. The staff is knowledgeable, courteous, and patient.Yvette B. | Premières impressions
Daniel was awesome. I was there July 21-the guy needed help. He was very cordial & accommodating. I'd hang on to him. I'm a service manager for 30 years. Daniel gets service. It was busy-he was solidmark c. | Premières impressions
Very helpfulpaul t. | Premières impressions
Everytime I call - I am asked to be placed in a hole and the hold will last for about 20 mins. At the actual store front- the clerks are not very friendly or helpful. The only positive is the locationArit O. | Expérience générale
Units that are off the ground are misleading on websiteSam B. | Premières impressions
Very helpful and courteous. Wasn't happy that I asked for 3rd floor and was placed on the 8th floor where I was told was air conditioning but it's just as hot there and charged $5 more a month for it.david k. | Premières impressions
I was very pleased with all interactions with staff at this location.MARY H. | Expérience générale
Thanks Sooo Very Much U-Haul For The Professional Way In Which You Handled My Resv., & The Curtisy, Patience & Respect Extended Towards Me! A Great Team Of Beautiful People Indeed!!!Brenda G. | Premières impressions
The service representative who assisted me in obtaining my storage unit was extremely professional and very helpful. She was personable and made my moving experience pleasant!ANDREW M. | Premières impressions
Javier went out of way to be proactive and accommodate me when I needed help and I am very appreciative. I would recommend this business to everyone.mike p. | Expérience générale
Two Issues: 1. There was a limited amount of carts available for customers. 2. One elevator was out both times I came to facility.crysrtal k. | Expérience générale
Some of the staff was very helpful. Others not so muchJohn D. | Expérience générale
I was very satisfied .the staff were so kind and helpful even backed up my truck to the unloading dock .I so appreciated their help...I highly recommend this uhaul facilitycarol m. | Premières impressions
This was my first experience using a storage facility and the staff at this location made every aspect a positive one. Very professional and helpful. Would definately recommend and/or use it again.CAREN G. | Expérience générale
The staff are excellent and made the whole experience of checking in and checking out easy and pleasurable. Yes, pleasurable they are so warm and friendly.sandra m. | Expérience générale
The entire team at this location made this an easy , streamlined process - especially Chaine and Samantha. There were plenty of carts which made loading/unloading efficient. Would def recommend!Valerie M. | Expérience générale
The service is outstandingGregory M. | Premières impressions
The staff were extremely helpful and I had no trouble accessing my storage unit.Catherine K. | Expérience générale
Only one of 2 elevators works making it very time consuming to do multiple trips; my keycard/code didn't work most times; seems to be people entering/going upstairs who are not using unit for storage.Jesse W. | Expérience générale
Mr. Javier Maldanado was a bully with me. He kept me in tears, he would not accept payments, my belongings were covered in rat droppings when picked up. I feel bad about my experience with U-Haul.Marsha S. | Expérience générale
Everything from the patrons to employees were nice, helpful, and kind.MARLENE P. | Expérience générale
Great experience.Mona S. | Expérience générale
Veteran friendly. Excellent service. Location Moved out of the city otherwise I'd use them again.patricia j. | Expérience générale
I was very pleased with the service at this location.JEFFERY A H. | Expérience générale
Javier is excellent, I was really happy with the service and storage unit overall. He is very accommodating and friendly and helpful, as are his staff.Elizabeth R. | Expérience générale
Health hazard; green and black mold rampant on multiple floor. Photos posted on Facebook with public view. Over billing. Terrible Customer Service from staff and GM. Public safety issue. Will report.LISA D. | Réservation
Health hazard. Bright green and black mold covers multiple floors. Missing floorboards. Terrible overbilling and awful service from staff and GM. I have posted photos on my Facebook page and online.LISA D. | Expérience générale
Merci.AVERY H. | Expérience générale
Overall the unit served it's purpose and was affordable, However the access times were not clear, I was never made aware that the 24 hour was separate, and my items had bugs when I moved in.Kathryn L. | Expérience générale
The service was so great I remained a client for over a year and had intended to stay another year. Only prices were raised and I felt that the prices were already steep, so I had to go elsewhere.Gabrielle B. | Expérience générale
It was convenient to store and retrieve my daughter's college dorm room items at this facility. The entire process was seamless. From picking up and returning the van to storing and retrieve the boxesEdmond V. | Expérience générale
helpful service, locker was cleanClaire W. | Réservation
I hope there is explanation about online account because I don’t even know whether I have account or not.Maho K. | Expérience générale
Good service and friendly staffVenkat g. | Expérience générale
Very rude, lady on Sunday August 26th around 130 PM. She was very argumentative and was accommodating to the unique situation. I ended up paying tons for locksmith because, no one on site. Not happyLE'TRECE W. | Expérience générale
Everyone was very accommodating and friendly! I accidentally left my wallet at check in ,one of your workers found it and returned it back to me!! So grateful!Wilma G. | Expérience générale
.Jaisha B. | Expérience générale
Everything went well with my UHaul storage stay at this facility.Ruedella J. | Expérience générale
I wish my rate hadn't been raised randomly after I reserved the unit. That seemed shady and unprofessional. However, everything else was fantastic.lourdes T. | Expérience générale
I sent a message to you all about the conduct of your supervisor the and the situation of him with regards to my eviction. His behavior was sickening. Please read my message. I also want a apology.MARVIN B. | Expérience générale
Horrible Horrible serviceWarren H. | Expérience générale
Perfect for what I neededScott K. | Expérience générale
Mice problems. And very hotCherell D. | Expérience générale
Your personals were very nice and helpful. I was actually slightly shocked at how great my whole experience was. Wonderful customer service!!!Wen Chi Cathy L. | Réservation
The lady I that signed me up for a storage unit was terrific. Then the man who told me that pallets were not permitted was rude. That convinced me to close the account and find a different place.edward n. | Expérience générale
Quick check-in, friendly and competent staff, clean and secure facilities. Very satisfied.Ace D. | Réservation
Everyone I dealt with at the location was friendly and professional.But, I was given units that were way too small. SOOO much time to rectify and provide a unit I was told originally was unavailable!John K. | Réservation
Easy access, clean and friendly!Michael M. | Expérience générale
Occasionally had long wait times at front deskRACHEL N. | Expérience générale
This facility was exceptionly clean and well-maintained. The staff were all professional and very helpful, and the manager took time to answer my many questions .tanya h. | Expérience générale
Untrained staff and filthy bathrooms.Garfield D. | Expérience générale
Thank you for your services: prompt phone response ;polite face to face interaction and clean areas.REGINA W. | Expérience générale
Extremely helpful and friendly staff. Good secure and convenient storage. Je referais appel à lui.Ani D. | Expérience générale
Everything was good for the time I was thereDEWAYNE S. | Expérience générale
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