Évaluations des clients U-Haul Moving & Storage of Plano

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Plano

Cote générale :

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Robert H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brittany D.
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Le client n'a pas laissé de commentaire.

Patrick A.
Évaluation :

Dropped off after hours. I have used this location in the past and they are also very helpful

Alan T.
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Le client n'a pas laissé de commentaire.

ALAN M.
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Le client n'a pas laissé de commentaire.

FRANK E.
Évaluation :

Trailer was not checked in by the tech, I had to call in the next day to get the record corrected. Check in process could be better/faster.

MELVIN T.
Évaluation :

I'm not sure of the rep's. name that helped me Sunday but they were amazing! I moved out of state and the moving company wasn't able to get their 18 wheeler into my complex, therefore I had to rent a uhaul. They were a breath of fresh air, after what I had been through.

AUSTIN B.
Évaluation :

great staff!

Mark M.
Évaluation :

Heat/AC didn't work. Otherwise I was satisfied with the rental.

KRISTi S.
Évaluation :

Le client n'a pas laissé de commentaire.

GLENDA S.
Évaluation :

My experience was great & keep doing the same thing you did for me & customers will be happy.

RONN PAUL F.
Évaluation :

Friendly staff and had my trailer ready for me. Thank you

Raju P.
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Le client n'a pas laissé de commentaire.

JONATHAN R.
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Le client n'a pas laissé de commentaire.

Taylor D.
Évaluation :

excellent customer service! super nice

John Y.
Évaluation :

Jamie Kendall served as the U-Haul agent checking in my equipment at the Plano Parkway location (Store # 733030, I believe). Although I've used U-Haul equipment since college, back in 1978, I'm pretty sure that I have never had an experience as positive as that provided by Ms. Kendall upon return of the equipment Ms. Kendall greeted me with courtesy and enthusiasm. Before anything else, she inquired about my move, some ice the difficulties we had encountered, eg: having to go to different locations to obtain the furniture pads and having our movers not show up) and quickly demonstrated empathy and understanding. Ms. Kendall then did her check-in inspection, confirmed a full tank of gas and mileage and had me on my way promptly. Ms. Kendall's attentiveness and empathetic spirit melted away any frustrations I may have had with my move and tipped the scales to make the move an overall exceptionally positive experience. I'm not sure who hired her, or how U-Haul has retained such an exceptionally skilled customer service representative, but you ought to promote her, pay her more money and make certain you keep her— she is an incredible ambassador for the U-Haul company and a credit to the U-Haul brand.

Dipesh S.
Évaluation :

Le client n'a pas laissé de commentaire.

TYRONE M.
Évaluation :

The staff was exceptional especially April. She was patient and knowledgeable. Made a stressful situation calmer.

Thyagarajan S.
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Le client n'a pas laissé de commentaire.

Murali M.
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Le client n'a pas laissé de commentaire.

Nina J. | Expérience générale |
Évaluation :

Every is very professional and the facility is always super clean. I will use this Uhaul facility again if the need arises. When i closed out my account the guy that helped me was so nice. I am sorry that I did not get his name.

Allan O.
Évaluation :

Le client n'a pas laissé de commentaire.

MAUREEN O.
Évaluation :

Have movers available or on call

FRED B. | Premières impressions |
Évaluation :

All personnel friendly and extremely helpful.

Thyagarajan S.
Évaluation :

Le client n'a pas laissé de commentaire.

MARY J.
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Le client n'a pas laissé de commentaire.

BLAIR T.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
Évaluation :

Ian was great

Thomas K.
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Le client n'a pas laissé de commentaire.

Balaji Vishal Te S.
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You should retire the vehicle that's given to me. It's old and has lot of miles to it. It didn't start couple of times for me.

Robert H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

YARCUS L.
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Le client n'a pas laissé de commentaire.

Dan B.
Évaluation :

Your marketing materials display is quite good. Simple, to the point. The staff was very friendly, quick to help. Very good location!!

Jaylyn F.
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Would love if the trucks had more gas when first getting them. I feel like I always get in a truck that's 30 mpg until empty.

Blair T.
Évaluation :

Pleasant employees on both pickup and drop off. Will definitely use again!

JAMES W.
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Le client n'a pas laissé de commentaire.

Angela M.
Évaluation :

A customer appreciation discount, frequent rentals, some kind of perks. Living in the City there is plenty of need for frequent use, even if you've only found something on line to go pick up. You would be doing all of us a Wonderful Service if you would evoke a Rewards program.

Anissa N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

john C.
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Le client n'a pas laissé de commentaire.

Shen Z.
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Le client n'a pas laissé de commentaire.

GELAREH N.
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Le client n'a pas laissé de commentaire.

FREDRICK S.
Évaluation :

Rented a 5x8 utility trailer to haul a piece of furniture. Problem is... 5x8 does not reflect the space available to fit anything that size. In fact, the width of the trailer is about 4 and 1/2 feet. So I arrived at my location to load my furniture... and it didn't fit! What a bunch of garbage and false advertising. Why don't you advertise the real width of the trailer?

Donzell W.
Évaluation :

I was charged and billed repeatedly for a service to Plano that I never set up. It took over 3 months to correct the error that never should have occurred. My Ubox was set up for NC, which in itself was another fiasco. Even though customer service reps were nice. I was very disappointed in my actual Ubox experience.

Jenni B.
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Le client n'a pas laissé de commentaire.

Henry J.
Évaluation :

Team was outstanding.

Ariana C.
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With my eyes closed I would recommend this place. From the customer service to the swift service when turning in and cleanliness was top notch

Tavis W.
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Le client n'a pas laissé de commentaire.

TERRA C.
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Le client n'a pas laissé de commentaire.

DANIEL L.
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Loved how easy everything was and truly enjoyed the experience from both my pick up and drop off from the vehicle.

NANCY C.
Évaluation :

Very nice and helpful people at both locations.

Rajkumar B.
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Le client n'a pas laissé de commentaire.

MICHAEL L.
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Le client n'a pas laissé de commentaire.

MITCHELL P.
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Le client n'a pas laissé de commentaire.

MUSHTAQ A.
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I got to rent truck 2 times from the same Location The first time they charge 98$ I have the truck for 4:45 And the second time for about 6 hours they charge 79$

steven T.
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Le client n'a pas laissé de commentaire.

STEVEN T.
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Le client n'a pas laissé de commentaire.

Theresa S. | Expérience générale |
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Thos location has very accommodating and helpful staff. Follow through was excellent.

Karch B.
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Great job here!

Louis V.
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Excellent quick service, pulled up and they disconnected hitch (that simple)!

ROLLAND V.
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Luke was so helpful and customer-oriented. A splendid customer experience!

Kevaughn S.
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This particular truck they provided me was super dirty and smelled like cigarette smoke. It was evident, no cleaning was done whatsoever.

Eric S.
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Le client n'a pas laissé de commentaire.

Colleen G.
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Nothing...but I sincerely hope you commend Ivan for his exemplary customer service because he is an absolute asset to your organization.

andrea H.
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Le client n'a pas laissé de commentaire.

Ashley H.
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Great and fast service. Trouble and worry free. The gentleman that helped me was awesome!

Farnam B.
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Le client n'a pas laissé de commentaire.

CAROLYN S.
Évaluation :

Staff was helpful & friendly.

Brat B.
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Fix the drivers door on the truck.

Jerry E.
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Le client n'a pas laissé de commentaire.

Kedar K.
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

MATTHEW K.
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Le client n'a pas laissé de commentaire.

RONALD E.
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Le client n'a pas laissé de commentaire.

JACK I.
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Best Experience Yet,

Patrick H.
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Le client n'a pas laissé de commentaire.

MICHAEL I.
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Fast and courteous service. Great personnel.

TERRY D.
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Le client n'a pas laissé de commentaire.

joseph T.
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Le client n'a pas laissé de commentaire.

Jenny L.
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Le client n'a pas laissé de commentaire.

JASON L.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

Richard H.
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Le client n'a pas laissé de commentaire.

Carl E.
Évaluation :

Nothing

Kevaughn S.
Évaluation :

Uhaul is usually hit or miss for service and location but this facility was immaculate and Luke Mclendon went above and beyond. He carried my items and inserted them into my truck without request. I will be using this location exclusively going forward.

andrea H.
Évaluation :

Put a step on the driver's side so people my size, 5' 2" can get into the cab without breaking something. Also, information about how to start the truck and fill the tank. Those would make it easy.

Stefanie H.
Évaluation :

Switched from Uboxes to a trailer for my move from Plano, TX to Michigan City, IN. Got to Pryor, OK at 8pm and had no lights on trailer. Not sure how long we traveled without lights. The rep had the lighting wires tucked between the chains and metal which rubbed and frayed the wiring. We were delayed almost 3 hours, had to get a hotel and had to call in for my Sunday shift at the hospital. It was very dangerous and I never had a bad experience with Uhaul or equipment before. Extremely disappointed and upset.

BENJAMIN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Vincent W.
Évaluation :

Nothing. Leave it be.

Adam O.
Évaluation :

Front right tire had a slow leak the whole way. Had to constantly fill it every couple hours.

Harry P.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHANIE S.
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Le client n'a pas laissé de commentaire.

Patrick A.
Évaluation :

Was missing the license plate, was pulled over and received a warning

DAVID MARSHALL Z.
Évaluation :

The individual that helped me find a drop off location was phenomenal. The user who picked up when I called to change the drop off location and reserve the uhaul initially were both great. The individual whom I picked up the Uhaul from was horrible.

Ronald R.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH T.
Évaluation :

Make sure the person who attach the trailer check the tail lights on the trailers. The break lights did not work making us the hazard lights while driving.

KENNETH S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason M.
Évaluation :

Le client n'a pas laissé de commentaire.

Lycergus R.
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Le client n'a pas laissé de commentaire.

Mo M.
Évaluation :

Le client n'a pas laissé de commentaire.

Vincent W.
Évaluation :

Another positive experience. The personnel on duty were first rate. Will definitely return next time I have moving needs.

TARUN REDDY N.
Évaluation :

Le client n'a pas laissé de commentaire.

Matt I.
Évaluation :

the mobile check-in took a long time- keep crashing. not sure if it is a location issue or other

SABRINA S. | Expérience générale |
Évaluation :

The staff is always helpful, love this place

SABRINA S. | Expérience générale |
Évaluation :

Team is always helpful, love this place

Chris H.
Évaluation :

Le client n'a pas laissé de commentaire.

Marc M.
Évaluation :

I dealt with two employees during my rental experience. Ivan in the morning and Ian in the evening. Both of these guys delivered excellent customer service. I was well pleased with the entire process at the Plano Parkway, Plano location! Thank you.

SABRINA S.
Évaluation :

Le client n'a pas laissé de commentaire.

BERNARD E.
Évaluation :

Le client n'a pas laissé de commentaire.

TERESA G. | Premières impressions |
Évaluation :

Fantastic and expeditious service!

SABRINA S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Juliana S. | Premières impressions |
Évaluation :

Love it!

Angela M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

SQUIRE F. | Expérience générale |
Évaluation :

The staff was absolutely helpful. I asked for assistance loading my motorcycle out of the back of my truck.. the person behind the counter said Give Me 2 minutes I will come out and give you a hand. You cannot ask for better customer service than that.

Samanta H. | Expérience générale |
Évaluation :

Manager was not helpful at all, I only found one employee who was willing to assist me. My storage had a lot of bug in there. Thank Goodness I took my stuff out of that facility’.

Lorenzo w. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Eric v. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MONICA A. | Expérience générale |
Évaluation :

You have a GREAT team who helped me out during a bad situation. I appreciate everything you guys did for me.

Jo M. | Premières impressions |
Évaluation :

As of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10.00 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.

Melissa P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer E. | Expérience générale |
Évaluation :

Excellent manager. He was visible, always working, accommodating, and responsive if you had a problem. I don't know his name but he is about 5' 10", slim, slightly built and looks really young (tatoos? -- not sure) He was in the office...he was great.

Larry W. | Expérience générale |
Évaluation :

Great location and great team

patricia s. | Expérience générale |
Évaluation :

The unit I originally rented was determined by management to be unavailable. Since I was out of town, and not able to move the contents, UHaul employees moved the contents. Unfortunately, the contents were moved to a second story building with no elevator. At the time I was 79 and preparing for hip surgery. I was not advised that this would be the new location. Further, when I returned, the lock had been changed and I was unable to get into my unit. Eventually, the key was found. In addition, the building has no interior signage indicating the location of the second floor units and there is not access from upstairs hallways to other hallways on the second story. Really a sad situation. While the front desk employees were sympathetic, no one offered any help or any apology for what was a major screw up.

mansoor y. | Expérience générale |
Évaluation :

Fine facility

Larry W. | Premières impressions |
Évaluation :

Everything was so smooth and easy. Thank you. We will see you soon.

DIANE W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tim R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Susan S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SABRINA S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM H. | Premières impressions |
Évaluation :

Very pleased with the location - very handy. Space suited my needs, price quite satisfactory and the hours of accessibility very convenient.

Alphonso D. | Premières impressions |
Évaluation :

The man was very polit6and friendly during this time with the covid19 and willing to do whatever he could putting his health at jeopardy

Pat D. | Premières impressions |
Évaluation :

I rented a 10x8 unit-told the rep on the phone that I was moving my 91 yr old dad out of asst living and what we would be moving- only to find out AFTER we got your moving truck there that the unit had 28” door & the sofa would not go through! This morning I’m looking desperately for another storage space!! This after an exhausting day of getting e everything moved out ! The office staff however was great=

Ishaan S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Edith M. | Premières impressions |
Évaluation :

I could be mistaken but I believe the GM name was Jordan. He was very helpful, happy and super funny! On 3/6/20 him and the other employee made my moving day bearable and a thousand times better. Also a customer came in about the brakes on the truck, claiming your company was trying to give her a truck with brakes not working. She was OVER THE TOP rude and Jordan still smiled at her and never once became unprofessional with her. I normally don’t leave comments but as an Area Manager in the restaurant industry, I know praise should be recognized when excellence service is given.

RITA A. | Expérience générale |
Évaluation :

I came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not r

david t. | Premières impressions |
Évaluation :

Friendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.

gordon h. | Expérience générale |
Évaluation :

Quick service, took little time to register for the truck and wait time to have it brought to front was minimal.

norma m. | Premières impressions |
Évaluation :

Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!

Linda B. | Premières impressions |
Évaluation :

it 's clean and the sales person was very helpful

MiKe P. | Expérience générale |
Évaluation :

impressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.

Bobbye G. | Expérience générale |
Évaluation :

The facility was great and served my needs, however, I did find it to be very overpriced.

Juan J. | Expérience générale |
Évaluation :

Great

Traci M. | Premières impressions |
Évaluation :

I am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.

Leslie R. | Expérience générale |
Évaluation :

Awesome service!

Elsie G. | Expérience générale |
Évaluation :

Everyone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sure

Leslie R. | Premières impressions |
Évaluation :

Friendly staff and clean facility.

Pamela R. | Premières impressions |
Évaluation :

We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.

Rhonda A. | Expérience générale |
Évaluation :

I believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Thank you!

Elsie G. | Premières impressions |
Évaluation :

Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was great

MIguel L. | Expérience générale |
Évaluation :

Thanks for your services

Anne T. | Premières impressions |
Évaluation :

Awesome staff!

linda s. | Premières impressions |
Évaluation :

When I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠

Michael L. | Premières impressions |
Évaluation :

Excellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10

TRISH D. | Expérience générale |
Évaluation :

I would use them again!

JACKIE C. | Expérience générale |
Évaluation :

Very good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!

Shawn C. | Expérience générale |
Évaluation :

Helpful and professional staff and a painless process. Will definitely use again!

Laura G. | Expérience générale |
Évaluation :

Great experience moving from Florida to Texas.

Grant H. | Expérience générale |
Évaluation :

T

Stu D. | Expérience générale |
Évaluation :

At this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.

Kathy B. | Expérience générale |
Évaluation :

The delivery Lady (Nita) was exceptionally kind and accommodating. Kathy

Veronica T. | Premières impressions |
Évaluation :

Everyone was helpful & polite. I will use Uhaul again & refer a friend.

Johnathon L. | Expérience générale |
Évaluation :

You lost my pods in your warehouse and I had to reschedule movers and delivery

Roslyn E. | Expérience générale |
Évaluation :

Great

Guillermo D. | Expérience générale |
Évaluation :

If you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!

karen b. | Expérience générale |
Évaluation :

We had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.

Jesu Ruban A. | Expérience générale |
Évaluation :

good

Suvit S. | Expérience générale |
Évaluation :

I am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)

Russell S. | Expérience générale |
Évaluation :

Very pleased with this facility.

Pamela Hamilton R. | Expérience générale |
Évaluation :

We were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finish

anirban c. | Expérience générale |
Évaluation :

I got the delivery before the scheduled date, I got the uhaul support. It was a good experience.

Jeff A. | Expérience générale |
Évaluation :

If I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.

Karen H. | Expérience générale |
Évaluation :

You helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Thank you!

Patricia O. | Réservation |
Évaluation :

Very helpful and friendly!

Stu D. | Réservation |
Évaluation :

The counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.

MELISSA K. | Expérience générale |
Évaluation :

Never was notified that my box had arrive and it was sent to the wrong Uhaul location. What is the point of the guarantee if you don't honor it!

TRACEY H. | Réservation |
Évaluation :

Website completely incorrect -no 1,200 SF but 1,200 cubic feet. Staff is completely clueless as to this issue. The person with an "Owner" name tag had no idea the difference between SF or cubic feet.

Daniel G. | Expérience générale |
Évaluation :

Worst customer service I have ever experienced. Have left multiple messages for management to address issues with rental, but no satisfactory resolution

Jeovanny B. | Expérience générale |
Évaluation :

It was my first experience with self-storage and was great.

Clay G. | Expérience générale |
Évaluation :

Staff was friendly. Only problem was our ubox was not ready for pick up even though we had confined 3 times including the morning before pick up appointment.

Don M. | Expérience générale |
Évaluation :

waiting was short good help unit was clean and easy access in and out for items, I used the cooled storage's unit and work fine.

SHANE B. | Expérience générale |
Évaluation :

Thanks

LaParis B. | Expérience générale |
Évaluation :

People that complete the paper work, had it wrong for 3 months in a row.

Mary R. | Expérience générale |
Évaluation :

No one in the office, had to go find employees more often than not. The access gate was blocked by returns every time I was there. when I moved out I was met with an unprofessional and rude employee

JAMIKO M. | Expérience générale |
Évaluation :

U-Haul kept my things in tact well-preserved for 4 years and when I moved out they was very courteous very nice.

LYNAIRE S. | Expérience générale |
Évaluation :

the side of the door was damaged allowing vermin inside. Also the door wouldn't open we were told multiple times we would hear from maint. but never did

David C. | Expérience générale |
Évaluation :

Brandon was great to work with and very helpful

Non reviews have been submitted for this location.

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