Évaluations des clients U-Haul Moving & Storage of Plano

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Plano

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

teodoro R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan B. le

Évaluation :

Owner was great! Friendly and efficient. Facility is nice and clean and brightly lit. Great experience overall.

Leif P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tony J. le

Évaluation :

Ivan did a great job helping me as he always does. I will be back when I need equipment.

Steven R. le

Évaluation :

The people at this location are great! Very helpful and Customer service oriented. However . . I left my friends Volvo in the customer parking lot for two days while I rented the truck, and when I returned there was an 8 inch long deep (down to the metal) gouge on the left side passenger door. I had borrowed the car from a friend and it didn't have a scratch on it at all before I parked it there. Now, I need to pay to get that repaired.

Dan L. le

Évaluation :

Had to wait a while to check in truck but staff was very friendly when interacting.

Michael C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chase J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Randy B. le

Évaluation :

You are good here

William G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth R. le

Évaluation :

Very good people working here

Gabrielle R. le

Évaluation :

Truck was clean but it did need maintenance. the gears took a long time to switch and alignment was way off. Otherwise it was good.

Julie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark C. le

Évaluation :

Le client n'a pas laissé de commentaire.

James M. le

Évaluation :

The manager at Plano is beyond amazing!!! Quick efficient and knows what he is doing. Moving is stressful enough and he made my day!

Jerry S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maurice J K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard M. le

Évaluation :

Again, very nice people.

Philip Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frank M. le

Évaluation :

Jordan, general manager, was awesome!!!

Dantrell W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ed S. le

Évaluation :

Le client n'a pas laissé de commentaire.

shaneque S. le

Évaluation :

I asked this location over four times two please make sure the vehicle that I received is as filled up and gas as possible, because I had a long trip ahead of me. I had to beg my representative to check the other keys to see their gas levels he finally relented and I received the key to a vehicle that was almost full of gas.

Mark H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Debbie B. le

Évaluation :

The tow trailer for my car was not set up correctly, I had to stop so may times to put the straps back on my car tires. It was truly a miracle that I did not loose my car.

johnny Q. le

Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH G. le

Évaluation :

Staff was courteous and quick. They did the paperwork and got me out of there in a minimum amount of time. No issues with the equipment either time. This is the second time that I have rented a trailer in the past few months.

Larry R. le

Évaluation :

Everything was fine

Demetris E. le

Évaluation :

My name and personal information was used towards someone else rental and it was nothing this location could do about it as they say. The rep who used my information thought it was funny that he made the mistake. they had no information on the person who actually rented the equipment because it was all under my name. My identity may have been stolen because of this error and there was nothing they said they could do to fix it.

MIRANDA T. le

Évaluation :

Very easy and employees we’re very nice

Cheriet D. le

Évaluation :

Brandon was excellent! He exemplified amazing customer service and went above and beyond to make sure me and my family was taken care of. I always return to this location as well as recommend it to anybody that it’s in need of the service your company offers. Give the man a raise!

linda G. le

Évaluation :

Explain why I rented s truck for a day, supposedly 24 hours and was told I only had it from 8am to 2 pm. Seriously? Then he generously told me I could keep it to 6. That still doesn’t add up to 24 hours! Then they didn’t show me to my truck. I waited with my poor disabled husband standing to find out which truck was ours. Very dissatisfied!!!

Deborah A. le

Évaluation :

Drop off after hours was quick and easy. The parking lot was full of UHaual equipment, yet large enough to easy maneuver in while returning a box truck towing an auto transporter.

Linda B. le

Évaluation :

it 's clean and the sales person was very helpful

MiKe P. le

Évaluation :

impressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.

Bobbye G. le

Évaluation :

The facility was great and served my needs, however, I did find it to be very overpriced.

Juan J. le

Évaluation :

Great

Traci M. le

Évaluation :

I am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.

Leslie R. le

Évaluation :

Awesome service!

Elsie G. le

Évaluation :

Everyone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sure

Leslie R. le

Évaluation :

Friendly staff and clean facility.

Pamela R. le

Évaluation :

We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.

Rhonda A. le

Évaluation :

I believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Thank you!

Elsie G. le

Évaluation :

Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was great

MIguel L. le

Évaluation :

Thanks for your services

Anne T. le

Évaluation :

Awesome staff!

linda s. le

Évaluation :

When I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠

Michael L. le

Évaluation :

Excellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10

TRISH D. le

Évaluation :

I would use them again!

JACKIE C. le

Évaluation :

Very good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!

LYNAIRE S. le

Évaluation :

Not only does the site lack good communication so does upper management. I am filling a complaint with the BBB

Shawn C. le

Évaluation :

Helpful and professional staff and a painless process. Will definitely use again!

Laura G. le

Évaluation :

Great experience moving from Florida to Texas.

Grant H. le

Évaluation :

T

Stu D. le

Évaluation :

At this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.

Kathy B. le

Évaluation :

The delivery Lady (Nita) was exceptionally kind and accommodating. Kathy

Veronica T. le

Évaluation :

Everyone was helpful & polite. I will use Uhaul again & refer a friend.

Johnathon L. le

Évaluation :

You lost my pods in your warehouse and I had to reschedule movers and delivery

Roslyn E. le

Évaluation :

Great

Guillermo D. le

Évaluation :

If you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!

karen b. le

Évaluation :

We had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.

Jesu Ruban A. le

Évaluation :

good

Suvit S. le

Évaluation :

I am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)

Russell S. le

Évaluation :

Very pleased with this facility.

Pamela Hamilton R. le

Évaluation :

We were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finish

anirban c. le

Évaluation :

I got the delivery before the scheduled date, I got the uhaul support. It was a good experience.

Jeff A. le

Évaluation :

If I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.

Karen H. le

Évaluation :

You helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Thank you!

Patricia O. le

Évaluation :

Very helpful and friendly!

Stu D. le

Évaluation :

The counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.

MELISSA K. le

Évaluation :

Never was notified that my box had arrive and it was sent to the wrong Uhaul location. What is the point of the guarantee if you don't honor it!

TRACEY H. le

Évaluation :

Website completely incorrect -no 1,200 SF but 1,200 cubic feet. Staff is completely clueless as to this issue. The person with an "Owner" name tag had no idea the difference between SF or cubic feet.

Daniel G. le

Évaluation :

Worst customer service I have ever experienced. Have left multiple messages for management to address issues with rental, but no satisfactory resolution

Jeovanny B. le

Évaluation :

It was my first experience with self-storage and was great.

Clay G. le

Évaluation :

Staff was friendly. Only problem was our ubox was not ready for pick up even though we had confined 3 times including the morning before pick up appointment.

Don M. le

Évaluation :

waiting was short good help unit was clean and easy access in and out for items, I used the cooled storage's unit and work fine.

SHANE B. le

Évaluation :

Thanks

LaParis B. le

Évaluation :

People that complete the paper work, had it wrong for 3 months in a row.

Mary R. le

Évaluation :

No one in the office, had to go find employees more often than not. The access gate was blocked by returns every time I was there. when I moved out I was met with an unprofessional and rude employee

JAMIKO M. le

Évaluation :

U-Haul kept my things in tact well-preserved for 4 years and when I moved out they was very courteous very nice.

LYNAIRE S. le

Évaluation :

the side of the door was damaged allowing vermin inside. Also the door wouldn't open we were told multiple times we would hear from maint. but never did

David C. le

Évaluation :

Brandon was great to work with and very helpful