Very pleased with the location - very handy. Space suited my needs, price quite satisfactory and the hours of accessibility very convenient.

The man was very polit6and friendly during this time with the covid19 and willing to do whatever he could putting his health at jeopardy

I rented a 10x8 unit-told the rep on the phone that I was moving my 91 yr old dad out of asst living and what we would be moving- only to find out AFTER we got your moving truck there that the unit had 28” door & the sofa would not go through! This morning I’m looking desperately for another storage space!! This after an exhausting day of getting e everything moved out ! The office staff however was great=

I could be mistaken but I believe the GM name was Jordan. He was very helpful, happy and super funny! On 3/6/20 him and the other employee made my moving day bearable and a thousand times better. Also a customer came in about the brakes on the truck, claiming your company was trying to give her a truck with brakes not working. She was OVER THE TOP rude and Jordan still smiled at her and never once became unprofessional with her. I normally don’t leave comments but as an Area Manager in the restaurant industry, I know praise should be recognized when excellence service is given.

I came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not r

Friendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.

Quick service, took little time to register for the truck and wait time to have it brought to front was minimal.

Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!

it 's clean and the sales person was very helpful

impressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.

The facility was great and served my needs, however, I did find it to be very overpriced.

Great

I am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.

Awesome service!

Everyone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sure

Friendly staff and clean facility.

We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.

I believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Thank you!

Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was great

Thanks for your services

Awesome staff!

When I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠

Excellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10

I would use them again!