Le client n'a pas laissé de commentaire.Mike D.
Customer Reviews for U-Haul Moving & Storage of Plano
Pour nous contacter
Plano, TX 75093
(We are on West Plano Parkway between West 15th St and Commerce Dr)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very Good Customer Service on Rental today. Made it easy for the customer.KENNETH LAMAR R.
If the app isn't working properly it should notify the user that there is an error on uhauls side. The woman who helped me was atrocious. Don't advertise contactless rentals if that's not something you all are capable of at this time.SAMANTHA Q.
Le client n'a pas laissé de commentaire.JENNY TOOMBS M.
Took staff more than 20 minutes to find a truck we had reserved 48 hours prior, and when the mileage on the odometer did not match the order that I signed the manager wrote a note to not charge me for the extra miles. Engine trouble light was illuminated before we received the truck and stayed on all day. Engine sounded like one of the cylinders was not firing most of the time. When we returned the truck, we learned that the staff had issued me the wrong truck. Apparently a staff member had transposed the last two digits on the number of the 17' truck that they were trying to issue to me. It was the most unprofessional experience of all our U-Haul rentals in the past twenty years. What's happening to U-Haul?David L.
Le client n'a pas laissé de commentaire.Matthew B. | Expérience générale
Provide same service I got from your personal. They were nice and seamless transition.Richard H.
Le client n'a pas laissé de commentaire.CHRISTINA P.
Le client n'a pas laissé de commentaire.David E. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS Y.
Le client n'a pas laissé de commentaire.ERIC M.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.Phillip J.
Le client n'a pas laissé de commentaire.WILLIAM O.
Le client n'a pas laissé de commentaire.ALEJANDRA Z.
Le client n'a pas laissé de commentaire.GEOFFREY F.
The team was very friendly without sacrificing speed. I was in and out with my van in no time. Same service and speed with the return. A+ service!!Jorma A.
Change the oil before you give it a customer, as the change oil indicator was on when I picked it up. Repair the low tire pressure gage. Fix the slow leak in the front driver's side tire. I had to stop and fill up the tire several times.MARTHA B.
All staff were very patient and helpful. We felt we were given great advice on materials we purchased and vehicle rental size. During a very stressful move it was appreciated to see them smiling accommodating and happy upon returning the vehicle!Jessica P.
Le client n'a pas laissé de commentaire.Cicely T. | Online Move In
Easy drop off nice employeeTAMARA Z.
Le client n'a pas laissé de commentaire.MUHAMMED ARIF S.
Le client n'a pas laissé de commentaire.HYUNGSECK C.
the young woman who brought and picked up the U Box from our house was excellent! did not get her name thoughAlan T.
Le client n'a pas laissé de commentaire.JOE G.
I rent from here every week and they are exceptional.David S.
Le client n'a pas laissé de commentaire.Tim M.
Fairly easy and efficient process for picking up and returning blankets. Merci!KEVIN M.
Very good service!!Roger T. | Premières impressions
Le client n'a pas laissé de commentaire.KEITH ELLOT A.
I rent here almost weekly. They are great !David S.
ALL EMPLOYEES VERY FRIENDLY & PROFESSIONAL. FACILITY EXCELLENT ! BILL OVERMAN Dallas, TxWILLIAM O. | Expérience générale
Very professional! Great team! Even though this is not my closest U-haul they will be my first choice if I get another trailer.Joseph F.
Le client n'a pas laissé de commentaire.LILLIE F.
Le client n'a pas laissé de commentaire.BRYANISHA T H.
Le client n'a pas laissé de commentaire.MARSHAL F.
Le client n'a pas laissé de commentaire.James B.
When the Put God First Movers arrived to pick up my box, they were given an extra assignment. Instead of coming to me at 10:30 a.m., they did not arrive until close to 5 p.m. And, when I contacted them about the delay, they kept saying they were coming in an hour. I was due to fly out of town in two days and was not able to take care of errands I needed to do ahead of leaving town. It was very inconvenient. Also, despite my telling the scheduler that Presbyterian Village North had changed the street name from Skyline Drive to Village Forest and letting them know the actual house address of my father''s house, and also despite my stopping at the Plano office and having the Plano office put a note with the proper address, they still gave the movers the wrong address and the movers got lost, making them arrive even later. Once there, the movers were courteous and nice and worked quickly (only took 15-20 minutes to load my stuff).susan G.
Excellent customer service! Thank you.STEPHEN H.
Le client n'a pas laissé de commentaire.JORGE T.
Le client n'a pas laissé de commentaire.MARK W.
Le client n'a pas laissé de commentaire.JASON F.
Le client n'a pas laissé de commentaire.Sabine A. | Premières impressions
Le client n'a pas laissé de commentaire.ADHEESH P.
Le client n'a pas laissé de commentaire.JESSICA L.
Le client n'a pas laissé de commentaire.SARMED A.
Le client n'a pas laissé de commentaire.Peter B. | Premières impressions
Le client n'a pas laissé de commentaire.Peter B.
Pleasant and fast serviceElena C.
Uhauls are parked a bit close. I wouldn't want to have been a first time Uhaul driver and tried to back it out of the space.DEANE S.
Very efficient location. Quick drop off. Ivan was really helpful...James G.
Le client n'a pas laissé de commentaire.SUSAN C.
This location was so helpful. I came in frazzled because I thought the UBox was coming in a week later and to a different location. This office helped me problem solve and get things done. They are the best.PATRICIA W.
Le client n'a pas laissé de commentaire.David Y.
Keep up the good work.MOTAZ A.
When I walked in there was an absolutely pissed off lady storming out the door. The Uhaul employees were making fun of her while helping me saying things like "she's gone now you should charge her extra." The supplies that I had asked for were not all there.Jake R.
I locked the key in the truck last night right in front of my house. The store location was nice enough to cut me a new key the next morning at no extra cost. This was very much appreciated.NATHANIEL T III A.
Very worst parking lot. No parking available, extremely hard to maneuver around. Zero people skills from employees. My worst experience ever with Uhaul. It was not my choice of location but had to go there in order to get the truck I had reserved. They waited until right before I was to pick up the truck from my chosen location to drive miles out of my way to get the truck. Then I was told "sorry, the last person to use the truck turned it in on almost empty. You need to go to a gas station down the road to get gas."Jana R.
The lady behind the counter today was very nice and polite.Skyler P.
Le client n'a pas laissé de commentaire.KEITH P.
Best customer serviceTALONNA H.
I could not get the truck and car port on the lot. The man drove it on the lot for me. Everyone there was so nice. The best customer service. Thank you UhaulTaLonna H.
Excellent location, facilities are well organized and has everything you need for moving. Great assistance provided. No complaints about anything.Mark R.
Everything from the pick up to the drop off was very smooth and easy process to complete on a very busy day! Thanks so much!Shannon H.
Great job, great people, two thumbs upKIMBERLY S.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.Youssef Y.
Excellent service and thr vehicle was in a very good conditionAKHIL G.
Le client n'a pas laissé de commentaire.Russell H.
Nicholas and Sons did not respond to phone calls, so Moving Help recommended a replacement, Jordan and Nolan of Let's Get Moving. They were terrific!mary S.
Le client n'a pas laissé de commentaire.Priya V. | Premières impressions
When the link is sent to me and it has time limit. But when i dispute the look/appearance i am not able to take pic and upload it.The camera is not able to take the pic when i can easily take pics and upload using the same phone and camera outside of this check in questionnaireSwamynathan M.
Store Manager was extremely helpful. Understood my needs and hooked me with the right equipments in no time.RAJ K.
Le client n'a pas laissé de commentaire.CHARLES M.
Le client n'a pas laissé de commentaire.Ker M.
Le client n'a pas laissé de commentaire.JASON H.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.Joe M. | Expérience générale
I use to have the issue with the trailer on the road, been called to road assistance, no help and been waiting to speak with a human almost one our.Roman M.
The only negative part of my rental experience was the online reservation process. Literally asked me if I wanted to add at least 10 items to my order. I only needed a trailer for a few hours. It added about 150 $to my check out, luckily I caught it. Apparently I failed to click "No Thanks" to one of the add on suggestions. Very redundant when all I wanted was to finish my reservation. Other than that, the staff was great and very helpfulTHOMAS S.
Le client n'a pas laissé de commentaire.Patricia F.
No issues, just praise. Ashley was helpful, efficient and friendly. Every time I have rented from the 4101 W. Plano Pkwy 75093 location I have received excellent service as I did this time, which is why I return to this location when I need a truck or trailer. Merci.DAN L.
Always excellent service from all of your staffLilibeth E.
Le client n'a pas laissé de commentaire.Ronald W.
Le client n'a pas laissé de commentaire.Joe M. | Premières impressions
Le client n'a pas laissé de commentaire.Tshea C. | Online Move In
Staff was very helpful and friendly!!David E. | Premières impressions
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.Rammurthy M.
Le client n'a pas laissé de commentaire.Paul T.
Have a pull up or pull in for hooking up trailers; otherwise, it was super easy to check in; get hooked up and leave from the side entrance at the traffic lightKulvinder B.
Le client n'a pas laissé de commentaire.PATRICIA K.
Le client n'a pas laissé de commentaire.Xiaohang L.
Super quick and easy pickup and drop off. They make it so easy to pickup a U-Haul at any time with an easy and quick pick up process.Jaylyn F.
I always have a great experience at this Uhaul Facility. Everyone is so nice and helpful!!Lilibeth R. | Expérience générale
Luke was amazing. He gave me great customer service and explained the terms and conditions of the rental and insurance. Would definitely recommend this location and Luke to everyoneSTEPHEN H.
Turn in area can be chaos after hours, but that is customers just parking wherever.ROBERT H.
Parking lot is slightly confusing but don't know what can be done about that. Very convenient location!DANIEL C.
Le client n'a pas laissé de commentaire.KRISTA H.
Everyone was extremely kind and helpful and made my pickup/drop off extremely easy. This is why I keep and will continue coming back to use this location for my moving needs.LAURA W.
Le client n'a pas laissé de commentaire.Ivory H.
Le client n'a pas laissé de commentaire.MARK H.
Le client n'a pas laissé de commentaire.Mark A.
Le client n'a pas laissé de commentaire.Jion R.
Le client n'a pas laissé de commentaire.WILLIAM G.
Le client n'a pas laissé de commentaire.William M.
This is the 5th time I have rented and it is always easy.RANDY B.
Le client n'a pas laissé de commentaire.Paul F.
Very friendly and helpful staff. Sign-up process is easy and convenient. It is somewhat difficult to get a hold of someone over the telephone.BRANDON N. | Premières impressions
stay to course, doing goodWILLIAM O. | Premières impressions
The vehicle was really bad to drive, very unstable and hard to control. Old ... it should be retired immediately. I felt unsecure all the time, didn't even take the highways, had to drive on the side roads adding a lot of time to my commute back and forth. It was a bad experience.MARCELO C.
I scheduled with Thropy Moving long in advance for my U-box delivery on 5/8 and they had trouble locating my box, took them 2+ hours and going to 2+ U-haul locations to get my box. I was worried about the mixup so I called the moving/Thropy Moving guy - asked them to double check the U-box number, and turned out U-haul had given them the wrong box! They had to go back again to get my box...totally unnecessary hassle and extra wait-time for all parties!!Chuyun H.
Not a thing! Great deal.JOHN R.
Le client n'a pas laissé de commentaire.Steve M.
The staff at this location are so pleasant and helpful. Each time I rent from them they are fast and very respectful of my time. Service with a personal touch. Thank you all.LAZARO Q.
Branch or general manager never responded to any of my communication via, voice mail, text or email. Was disappointed. Had storage there for 2,5 years. Needed a few extra days to get my stuff out. Was never late on payments in fact was early most the time.MARY D. | Expérience générale
Le client n'a pas laissé de commentaire.Tracy L W. | Online Move In
Le client n'a pas laissé de commentaire.janice c. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFERY UITTO S. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC S. | Expérience générale
System went down and was frustrating but employee did best he could with bad situation. Seemed to actually care.Matthew B. | Premières impressions
Le client n'a pas laissé de commentaire.Joanie N. | Expérience générale
Le client n'a pas laissé de commentaire.Cameron K. | Premières impressions
Le client n'a pas laissé de commentaire.FRANK C. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL D. | Premières impressions
Le client n'a pas laissé de commentaire.Robert H. | Expérience générale
Every is very professional and the facility is always super clean. I will use this Uhaul facility again if the need arises. When i closed out my account the guy that helped me was so nice. I am sorry that I did not get his name.Nina J. | Expérience générale
All personnel friendly and extremely helpful.FRED B. | Premières impressions
Le client n'a pas laissé de commentaire.Robert H. | Premières impressions
Le client n'a pas laissé de commentaire.Anissa N. | Expérience générale
Thos location has very accommodating and helpful staff. Follow through was excellent.Theresa S. | Expérience générale
The staff is always helpful, love this placeSABRINA S. | Expérience générale
Team is always helpful, love this placeSABRINA S. | Expérience générale
Fantastic and expeditious service!TERESA G. | Premières impressions
Le client n'a pas laissé de commentaire.SABRINA S. | Premières impressions
Love it!Juliana S. | Premières impressions
Le client n'a pas laissé de commentaire.Angela M. | Expérience générale
The staff was absolutely helpful. I asked for assistance loading my motorcycle out of the back of my truck.. the person behind the counter said Give Me 2 minutes I will come out and give you a hand. You cannot ask for better customer service than that.SQUIRE F. | Expérience générale
Manager was not helpful at all, I only found one employee who was willing to assist me. My storage had a lot of bug in there. Thank Goodness I took my stuff out of that facility'.Samanta H. | Expérience générale
Le client n'a pas laissé de commentaire.Lorenzo w. | Premières impressions
Le client n'a pas laissé de commentaire.Eric v. | Expérience générale
You have a GREAT team who helped me out during a bad situation. I appreciate everything you guys did for me.MONICA A. | Expérience générale
As of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.Jo M. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa P. | Expérience générale
Excellent manager. He was visible, always working, accommodating, and responsive if you had a problem. I don't know his name but he is about 5' 10", slim, slightly built and looks really young (tatoos? -- not sure) He was in the office...he was great.Jennifer E. | Expérience générale
Great location and great teamLarry W. | Expérience générale
The unit I originally rented was determined by management to be unavailable. Since I was out of town, and not able to move the contents, UHaul employees moved the contents. Unfortunately, the contents were moved to a second story building with no elevator. At the time I was 79 and preparing for hip surgery. I was not advised that this would be the new location. Further, when I returned, the lock had been changed and I was unable to get into my unit. Eventually, the key was found. In addition, the building has no interior signage indicating the location of the second floor units and there is not access from upstairs hallways to other hallways on the second story. Really a sad situation. While the front desk employees were sympathetic, no one offered any help or any apology for what was a major screw up.patricia s. | Expérience générale
Fine facilitymansoor y. | Expérience générale
Everything was so smooth and easy. Thank you. We will see you soon.Larry W. | Premières impressions
Le client n'a pas laissé de commentaire.DIANE W. | Expérience générale
Le client n'a pas laissé de commentaire.Tim R. | Premières impressions
Le client n'a pas laissé de commentaire.Susan S. | Premières impressions
Le client n'a pas laissé de commentaire.SABRINA S. | Expérience générale
Very pleased with the location - very handy. Space suited my needs, price quite satisfactory and the hours of accessibility very convenient.WILLIAM H. | Premières impressions
The man was very polit6and friendly during this time with the covid19 and willing to do whatever he could putting his health at jeopardyAlphonso D. | Premières impressions
I rented a 10x8 unit-told the rep on the phone that I was moving my 91 yr old dad out of asst living and what we would be moving- only to find out AFTER we got your moving truck there that the unit had 28" door & the sofa would not go through! This morning I'm looking desperately for another storage space!! This after an exhausting day of getting e everything moved out ! The office staff however was great=Pat D. | Premières impressions
Le client n'a pas laissé de commentaire.Ishaan S. | Premières impressions
I could be mistaken but I believe the GM name was Jordan. He was very helpful, happy and super funny! On 3/6/20 him and the other employee made my moving day bearable and a thousand times better. Also a customer came in about the brakes on the truck, claiming your company was trying to give her a truck with brakes not working. She was OVER THE TOP rude and Jordan still smiled at her and never once became unprofessional with her. I normally don't leave comments but as an Area Manager in the restaurant industry, I know praise should be recognized when excellence service is given.Edith M. | Premières impressions
I came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not rRITA A. | Expérience générale
Friendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.david t. | Premières impressions
Quick service, took little time to register for the truck and wait time to have it brought to front was minimal.gordon h. | Expérience générale
Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!norma m. | Premières impressions
it 's clean and the sales person was very helpfulLinda B. | Premières impressions
impressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.MiKe P. | Expérience générale
The facility was great and served my needs, however, I did find it to be very overpriced.Bobbye G. | Expérience générale
ExcellentJuan J. | Expérience générale
I am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.Traci M. | Premières impressions
Awesome service!Leslie R. | Expérience générale
Everyone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sureElsie G. | Expérience générale
Friendly staff and clean facility.Leslie R. | Premières impressions
We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.Pamela R. | Premières impressions
I believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Merci.Rhonda A. | Expérience générale
Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was greatElsie G. | Premières impressions
Thanks for your servicesMIguel L. | Expérience générale
Awesome staff!Anne T. | Premières impressions
When I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠linda s. | Premières impressions
Excellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10Michael L. | Premières impressions
I would use them again!TRISH D. | Expérience générale
Very good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!JACKIE C. | Expérience générale
Helpful and professional staff and a painless process. Will definitely use again!Shawn C. | Expérience générale
Great experience moving from Florida to Texas.Laura G. | Expérience générale
TGrant H. | Expérience générale
At this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.Stu D. | Expérience générale
The delivery Lady (Nita) was exceptionally kind and accommodating. KathyKathy B. | Expérience générale
Everyone was helpful & polite. I will use Uhaul again & refer a friend.Veronica T. | Premières impressions
You lost my pods in your warehouse and I had to reschedule movers and deliveryJohnathon L. | Expérience générale
ExcellentRoslyn E. | Expérience générale
If you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!Guillermo D. | Expérience générale
We had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.karen b. | Expérience générale
bonJesu Ruban A. | Expérience générale
I am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)Suvit S. | Expérience générale
Very pleased with this facility.Russell S. | Expérience générale
We were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finishPamela Hamilton R. | Expérience générale
I got the delivery before the scheduled date, I got the uhaul support. It was a good experience.anirban c. | Expérience générale
If I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.Jeff A. | Expérience générale
You helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Merci.Karen H. | Expérience générale
Very helpful and friendly!Patricia O. | Réservation
The counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.Stu D. | Réservation
Never was notified that my box had arrive and it was sent to the wrong Uhaul location. What is the point of the guarantee if you don't honor it!MELISSA K. | Expérience générale
Website completely incorrect -no 1 200 SF but 1 200 cubic feet. Staff is completely clueless as to this issue. The person with an "Owner" name tag had no idea the difference between SF or cubic feet.TRACEY H. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!