Évaluations des clients U-Haul Moving & Storage of Richardson

nice folks

Ron was superb! So was the gentleman that helped return equipment. Thank you for providing great assistance and customer service, it's greatly appreciated!

Quick and easy. The assistance manager Ron was amazing. He was so friendly and helpful. I walked out with a smile on my face because his positive attitude. It's rare these days to have employees that will engage with customers in such a pleasant way.

To be honest not scamming customers with hidden fees and charges.

The guy who completed my rental seemed very indifferent. To say the equipment was "clean and well maintained" means it got me from point A to point B. It was a typical UHaul that had been used on countless occasions. The location seemed generally understaffed. It took too much time to get in and out and when I returned the UHaul, there was not anyone in the office at all. I guess they were checking in vehicles, so I just dropped it off and walked around the building to find someone and let them know I had just dropped off the vehicle.

Keep the same customer service

I have no suggestions for improvements, but I do think that this is the best location I have ever dealt with. The employees Danielle, Dakota, and the young black gentleman (sorry I've forgotten his name) made a fantastic team. Store and storage were clean as could be. Also the 99cent special on storage ....Great.Idea!! This was the best uhaul experience I have ever had. This review is late. Sorry!

I thought the new big guy was rude and had zero people skills. Where did you find this guy.

Good

When I arrived, 2 employees were not wearing masks properly. One under his nose and one woman took her mask down to her chin. The truck I rented had a driver side mirror that would not stay in one place... it rotated in the wind as I drove.

Even though the equipment was clean, there was some damages that had yet to be repaired. The whole process of picking up the equipment was extremely easy! What made the whole process easy was me making a reservation online.

I was charge for an item that I did not use

The process is getting much better, but check-out was delayed a few minutes as the wi-Fi kept going down.

Don't charge for insurance when customer has declined it.

The trailer lights connector was too short so the cable ripped my 5 pin adapter out and damaged my trailer plug. I told the attendant and he said it should be OK.

Keep doing what you're doing. Excellent service and prices!

Everything was very good! I Love renting from this location for my nonprofit organization monthly needs.

When my phone died trying to do the mobile get your truck gig. I walked inside and there was two gentleman and a lady and when I asked if they could help me everyone of them tried to walk away so they wouldn't have to and the gentleman that I guess was left didn't walk away fast enough seemed beyond bothered

Both guys that I worked with were friendly and effective.

I forgot my wallet and keys and by the time I went back to get it all my money was gone . It was painful and disappointing

Improve your computer speeds!! I did the early check-in as it always seems to take so long to check in. Team is great and hooking up the trailer to the car was great but the computers are always so slow. I know it's a weird request but it happens all the time. Team is good to explain what's taking so long but get it fixed.

Was charged for 3 days rental on a 4 hour rental. No response from General manager after phone call or email. Have never had this issue before, I'm sure I won't have this experience with uhaul again because I won't be back.

DON'T LOSE YOUR RECEIT YOU CAN NOT RETURN ANY ITEM WITH OUT IT! RUDE

absolutely nothing! Staff was amazing!

If you're able to do anything more than what you're already doing, then we have to come up with another word that is above excellence to describe what you do.

I tried to return the vehicle after hours. The app did not work. I called the national call center and they said that they would put a note on my order so I would not have a surcharge. My bill arrived and the surcharge was on the bill. I was told that this is not a national policy but a local decision. I am now spending way too much time trying to get my overcharge back. Not good!

Truck had transmission issue. Reported at the time of check out. I gave no hope they will take seriously. As soon as I was applying break it sounded like I am applying heavy acacccelerator.

They took care of all of my request.

The staff on duty, young male, rude very unhelpful. On returning there was no one in the office for 10 minutes but the young lady who came and checked me out was more friendly. Customer service is so ditached from the customer

I tried the Uhaul mobile pickup app and it wouldn't work but luckily there were 2 respectful men who were still working there to help me but now i got charged 20$ for overnight fee's when on the mobile app it didn't charge me for that. I would like a 20$ refund. Thank you.

I was charged an additional $16. It was supposed to be $92.50 but my bank statement showed I got charged $108.35 I'd like to get that back.

I had submitted a request for a utility dolly. When I arrived to pick up my equipment it was not available. I had planned part of my move around having that piece of equipment available to move my washer and dryer. Overall the staff at this location is always great. The trucks are clean and in good condition. They look happy to be there.

Very upset that I was forced to changed pick up location and then unable to return my rental at my original reservation location. Because of your inability to manage properly I was stuck wasting hours of free time.

Great crew! My favorite uhaul to go to by far! I have been renting trucks over 10 years an I never go to any other Uhaul since I have met this group! Thank you guys keep Up The great work!

No improvement needed. This location is EVERYTHING!!!! Love it

Only con is there are no large storage units downstairs.

Outstanding personnel

Did not know they did not have appliance dollies available, it would've helped if they called prior to picking up the vehicle to let us know so we could make other arrangements. Otherwise, staff was friendly and check in was quick.

Very fast drop off. Nice and easy.

Pick up and drop off less than five minutes. I had a horrible move in horrible weather and the ONE thing that went not just right, but stellar, was Uhaul. Thank you.

Thank You

Custumer services not good. They don't care from the customer. We ask for something they give a really bad maner.

I was charged a 20$ service fee that was never mentioned to me at checkout. I specifically asked an employee what I needed to do if I returned my trailer after hours, he told me to just leave it in the backlot and they would take care of the rest. If there was something else I needed to do to avoid an additional fee I would've been happy to do it. I'm frustrated that it wasn't mentioned when I asked about how to return it properly.

I want to say a big thank you to Ron , tay , didna & fern for the warm hospitality. God bless

Great interaction and service from staff

Staff was amazing! Helped beyond expectations, there were three males that assisted me and making sure I was good to go. Want to send a huge thank you to Uhaul for having such great representatives.

Make the tail gate ramps thee same width as the box. The ramp on a 6'x12' is less than 5'.

Great service all around.

No greeting when I first entered but the gentleman who assisted me was very knowledgeable and was vey helpful and friendly.

ambivalent workers ... i realize there is a pandemic, but seriously, you have 4 employees in there and no one really helping. My car was blocked in and they could give a crap.

As first-time Uhaul users, this location left a lot to be desired. I personally was not a fan of its location, and it took a while to find the designated customer parking area (had to take another car to be able to leave after dropping off the rental). When we actually went inside to drop off the rental, the associate at the desk simply took our key and dismissed us. It was surprising, I guess, because we thought that the process might have been more involved in some way. And even after returning the rental, we did not receive a confirmation email until >24 hrs later. We returned the truck at 4pm and by 5pm, we realized that we still hadn't received an email. We were concerned maybe something had gone wrong with the return, but realized nothing could be done since the office was closed. Maybe it would have been better if we were made aware that the email would be sent that far out...? Overall, the experience did not really make a good impression.

Staff are helpful and friendly.

Katelyn was phenomenal and very professional!

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we’re given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

The storage facility was excellent and had helpful staff available.

Manager and staff work well to serve customers and elevate the Uhaul brand.

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It’s a four day weekend.

Service rep was knowledgeable and stayed late to check in my vehicle return.

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

The U haul reps were patient and thorough throughout the year process

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Everyone was great

Easy and efficient

Awesome staff!

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.

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