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TOM OCustomer Reviews for U-Haul Moving & Storage of Richardson
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very professional and polite
MARK BEverything was great!!
RUPERT WI use this place all the time. It's always a pleasant experience.
HAYWOOD FThank you. Good experience.
BRIAN MVery poor in resolving issues that was not planned for.
OLUWASEYI GBack rear door latch did not work properly making it very difficult to load and unload from the back of the van. Latch worked 1 out of 15 tries. UConnect still not updated while previously reported on prior rentals. Not acceptable.
CATHERINE WI rented a 10' truck and drive from Miami to Dallas. This truck was so comfortable and a breeze to drive.
STEPHANIE SRuns like a top. Cramped but very well done.
DAVID LThe radio display / back-up camera was not functional, despite this Ford Transit 250 having less than 6 000 on the odometer. The location made a slight adjustment to the invoice when the equipment was returned. why are the windshields always so dirty on the inside? The 'smeg' from deteriorating plastic makes it hard to see through at night. Lesson learned: ALWAYS carry window cleaner and check all systems before leaving the location.
JAMES JEverything went very well I really appreciate it and thank you so much everyone was so nice and kind 💗💗💗
RONALD HGracias excelente
JUAN AImprove your app reliability
Catherine WElizabeth was so excellent to work with and Errol runs a great facility!
CALEB PHappy
Ashley HI was told the truck I was getting was across the street to the right and I had to get the truck myself. There was 3 people in the inside 2 sitting down on their phones doing NOTHING and I guess the woman that waited on me was the "manager". I've used UHAUL in 3 different states and NEVER have I been the one to have to go and get my own truck to drive they've ALWAYS been brought to me POOR POOR CUSTOMER SERVICE!!!
SHERRY SGood quality service
MARCUS AI've rented three Uhails in the last thirty days and was told I could not use a debit card. The cashier quickly got defensive as I explained what I had to provide for my previous three rentals. He asked if I was telling me how to do his job and I said no, I'm just telling you about my last three rental procedures. As I waited in line I made the reservation on my phone and showed the code to get my keys to the next available cashier and she apologized for her associate as he loudly yelled he could cancel my transaction. It was extremely unprofessional and I will not visit this location again.
CHAD GThanks
SOLOMON FOverall Great experience
Bernadette ROne of the employees was sarcastically, rude and rolled her eyes at us. We were also promised a credit for returning the U-Haul early and then was denied this opportunity. More training on both ends needs to happen so we know exactly what we're going to get and exactly how much it's going to cost. Very disappointing And will not recommend U-Haul in the future.
KRISANDRA SThe windshield and side glasses were streaked with mud, making sight a little difficult especially when facing the sun because of the reflection. I have had quite a hassle with trying to comply with the text asking for confirmation of license, vehicle damage, etc. This last time I gave up trying to comply because my phone kept going crazy. It may be my phone or my technological ignorance, but it certainly would help if it was much more user-friendly. The personnel are very friendly and helpful when purchasing moving materials.
SAMUEL GI put personnel weren't helpful only because there were no personnel. I dropped the truck off after 6 pm on a Sunday and used the remote drop off system through the App which as far as I can tell worked well and was relatively easy.
Edward SCould not find key drop off no signs about location
MACKENZIE SHave used this location 5 or 6 times already this year. Never a problem; always a smooth experience. Going to miss this location now that I'm finally moved
David CThe guys was so nice thk
ABDOU MI could not get the UHaul phone app to complete the verification step and could not use it.
James WExcellent customer service
LUIS SVery fast and efficient. I like the process of taking pictures before I left with the van. Protects me as well as them.
Teresa TAgents were helpful, friendly and fast
MARIA SAlthough the equipment was not safe and the truck I rented had a engine warning and failure for the tire pressure sensors, the staff was friendly and did their best to help out and even provided an apple when my blood sugar was getting low. The people there were great.
JORDAN CNothing!
ZEE OThe manager was so helpful to me, and I rented 2 days in a row. He made sure to accommodate me, even with last minute needs. I truly appreciate his help and meeting my needs for my move.
TERESA OReps are not very friendly.
CHRISTOPHER CThe guy charged me more because I went over the mileage which was not true at all, disappointed.
ALLYSA BVery professional and helpful
VALENCIA DJustin rocks!
Jeff MIt's very troubling reserving a truck and the rented equipment provided. But when we arrived we were told to purchase a 20$ equipment item. So if you reserve online it's not even guaranteed. I don't like deception.
JAIDE BThe place was fine but we would not recommend uhaul at all ever again because of sneaking on a $15 insurance fee we were not asked about or approved of. So slimy.
DAVID HNothing to improve. Great customer service.
NICHOLE CSlow and unknowable of how the equipment worked
DONALD WVery friendly workers, accommodating, very professional experience.
PAUL HGood location. A lot of resources. Good people.
KELLY HKeep up the great customer service
ACACIA MNeed customer parking spaces
Fransisco AA very good experience - clean equipment, friendly personnel, convenient to my house.
SAMUEL GCharges posted to my checking accounts after use of vehicle. Additionally, I was double charged on my checking account for reservations that I wasn't able to use due to rental availability where reservations were made.
LATAISHIA WThe staff was very helpful and kind and got us out the door right away!
STEPHEN WMy experience with this location is exceptional and I needed more time and no problem it was the only thing that went well on my move out day thank you .
RONNIE MVery smooth pick up.
JAY Jcheck door operations - we could not pull it up or down
SHERYL M