Customer Reviews for U-Haul Moving & Storage of Richardson

Évaluation :

3

For one, when your guys (not my hitch installer) try to upsell me on stuff I don't need, have the courtesy to allow me to complete my sentences. The guy who installed my hitch was courteous, and from what I can tell, he did a great job. I checked out the work when I got home and it was spot on. As a former hitch pro myself, I am very appreciative to the quality of work.

Évaluation :

4

We dropped off after hours so there was no human interaction but it was simple process to drop off the truck. Merci.

Évaluation :

3

The customer representative was rude and she didn’t even mention about extension charges.

Évaluation :

1

The GM Joes Montes does shady deals with individuals that run off with equipment and look at others to to do the same thing. I was overcharged for mileage due to the general manager, Herman arrow, he checked the cargo van out to me for two days, without looking at the previous mileage,

Évaluation :

2

I reserved a cargo van online but they wouldn't accept my out of state license when I arrived. Said it was manager's policy because the vans get stolen. They instead rented me a 10ft box truck that I felt very uncomfortable driving and didn't quite fit my situation. Called another location to see if an in state license is required and it isn't. The other location would have gladly rented me a cargo van. I should have just went to another location.

Évaluation :

4

The previous customer was a heavy smoker and it smelled very bad, like an ashtray in the can of the truck.

Évaluation :

5

I have used this location many times and the whole experience has been awesome!!! The staff is amazing and very friendly and courteous!!! The equipment is in top shape and always clean!! I will keep going back there. Keep up the great work!!!!

Évaluation :

1

I normally use Penske and Budget for my moving needs, but this time I leased a 26" truck from U-Haul on 3/30, at 412 N. Central Expwy, Richardson location. It was the WORST truck I've ever driven!!! I tried calling and was left on hold the first time 20 minutes and second time 15 minutes, (to try and return it), but movers came so I kept the truck! U-Haul should be ashamed of themselves for putting money ahead of customer safety! First of all, it sounded like a dump truck, hard to turn, wouldn't pick up speed, and the worst ride in the world! Anyone familiar with Dallas knows Interstate 75, now imagine driving from Richardson to downtown Dallas on 75, with NO speed while everyone is flying by you and blowing. Upon returning the truck I exited Belt Line and went to gas it up. I had to come back under 75 and heard what sounded like a canon and lost total speed and people are looking at me while I'm trying to drive to drop off this truck! When checking the truck in, I'm ranting at the employee and explaining the situation. I tell him to start it up and the first thing out of his mouth is, "There's something wrong with this truck!" Well, he pops the hood and as I left he was still under the hood. U-Haul should have paid me for driving that death trap and endangering the lives of my family as well as myself!!!! I deserve a partial refund and that truck needs to be repaired, parted out and CRUSHED! I expect more from a longtime truck rental company such as U-Haul, whose reputation lead the industry for years! I'm now 66 and remember my dad moving my grandmother from Dallas to Tennessee in 1970! Do better or stop U-Haul!

Évaluation :

3

Employee charged me for gas when I clearly replaced the gas and I had to go back and get a refund

Évaluation :

2

Employees need training in customer service. They asked me to download an app and do all check-ins on the app using my phone. I explained I can't put the app on my phone and asked for a manual way to complete the pre-rent condition sheet for the vehicle. The employee was super rude to me. She rolled her eyes, pretended not to hear me when I spoke, she walked slowly, and exhibited such odd behavior for someone in charge of helping customers. Then, upon starting the vehicle, I saw that the fuel was only 1/3 full but they had marked my sheet as 2/3 full. When I went back in to have them change this, they again behaved as if I was putting them out. It was the weirdest customer service I've ever received. LOL-- The vehicle was clean and great. Customer service was bizarre. Merci!

Évaluation :

5

I previously rented here in Dec. 2022. Great experience. Same again this time. Courteous, knowledgeable, professional agents. Same agent assisted me during rental & return. She answered all my questions. Also received help backing up truck.

Évaluation :

5

Overall, good experience

Évaluation :

3

- More emphasis on friendliness and helpfulness for the customer (Like Sewell) - Was told that I returned early there would be a prorated rate. Actual charge was for 24 hours for the 2nd day rather than the 3 extra hours I used it after the first day

Évaluation :

5

Quick, easy, friendly pick up experience.

Évaluation :

5

This location is far superior to other locations. I enjoyed my experience here. Nathan and the rest of the team were excellent! I was treated well, with promptness and a high level of knowledge and experience from the team members. I couldn't be more pleased with how the process went and I'm very happy with my hitch installation. Keep up the good work!

Évaluation :

5

Smooth check in Easy return.

Évaluation :

2

Service is lousy

Évaluation :

5

Been using U-Haul for all our moving needs, no improvements needed, smooth transactions.

Évaluation :

5

I was a very satisfied customer, the personnel at U-Haul was very I formative with explaining how to purchase a truck and storage space

Évaluation :

4

I always use this location it can be kinda crowded but it's good will continue to use this location and recommend to every body.

Évaluation :

1

The tank was on E

Évaluation :

2

I made a reservation for the truck a day before, so as not to waste time, as I had a moving to make with an appointment with people who would help me. I go to the place where I was supposed to get the truck (metroplex self storage #7), and they simply didn't leave the key. the office was closed at THREE o'clock in the afternoon (early). I spent an hour waiting and looking for the key like an idiot on the sun (got sunburnt). I tried talking on chat and it didn't work, the app it's terrible, and when I finally managed to talk to a man an hour had already passed, I had to drive to another place and take other truck. Over the phone, this guy said he would reimburse me the amount, but when I got there I had to pay anyway, meaning I didn't receive any refund for the inconvenience. It was really really stressful.

Évaluation :

4

The manager,Jose, is very helpful and most protective about U-Haul and his branch. He is "by the book" and should be commended for his thorough and procedural attention to details . Bill Pratt

Évaluation :

5

Nothing to improve upon. Just compliments to Avery, who helped me at pickup and delivery. She was friendly and knowledgeable - a pleasure to work with.

Évaluation :

3

No one helped me. Told to leave keys in vehicle and I would get an email receipt.

Évaluation :

5

Amazing team

Évaluation :

1

I will not be returning to this location or referring to a friend. I was given keys to a truck that was nowhere on the lot. I searched for it with hired help, told they could not offer me another truck, then about 15 minutes later, they gave me one, without the dolly I requested. I called the same day to cancel my storage unit. The woman that answered told me not to worry, I wouldn't be charged. A month later I received an email to pay my storage bill. I called the 800 number to cancel and was assured it was done on their end and should be completed locally. Just received a late notice from local location. Had to call again. I was placed on hold a couple of times while the lady that Shana tried to figure it out. She said there was a file about me. Finally, she told me everything was taken care of. I asked for some sort of confirmation to be emailed to me. There was nothing to send to me. I'm just hoping I don't have to make another call next month.

Évaluation :

5

Very good people

Évaluation :

5

Had a really great experience from start to finish in renting a 26 ft truck this week. On the day I came in, it was 10 min to 7 (right when they were closing), and they still quickly got a truck set up for me. Friendly, courteous, and quick staff. *They call to check 2 references of people you e The truck rental was as expected, and I'm glad I had the extra ins just in case because driving a 26 ft truck is no joke! I almost got stuck in a tight space. Def will rent something smaller next time! There were a couple glitches along the way. When the truck was returned I was charged an extra day and a gas charge. When I called my concerns were quickly and efficiently handled, no hassle. I received excellent customer service at all points, and there were actually a couple times I had to speak w them (like switching out the truck for another 1 day into it) so I had a few interactions. Just nice folks there. I have nothing but good things to say about my experience and would def recommend this location to others. Thanks to Roman, Emily, Miranda, and the mgr. Arisha, and a couple other people that were there and helpful. You guys made an otherwise stressful situation and move less stressful and your kindness and efficiency in taking care of my needs as a customer are appreciated.

Évaluation :

1

Very unprofessional, there was no one I. The store for about 7 mins. They do not answer the phone. They say they cannot change reservations

Évaluation :

5

Great attitude..very attentive n know their stuff..it was pleasure

Évaluation :

5

Customer service as always helped me out with my rental

Évaluation :

5

Awesome

Évaluation :

4

Wait took about 10 minutes as there was only one person checking people in.

Évaluation :

5

Good experience.

Évaluation :

1

The man who helped me was very condescending. He called two different people for references before he would rent me the truck even though this wasn't done for anyone else. He explained things in a condescending way like I didn't know what I was doing. It seemed I was treated this way because I'm a young women and he didn't think I could drive a truck. This was a very bad experience I would not use this location again and would not recommend anyone use this location. This was the worst customer service I have ever experienced

Évaluation :

5

Richardson U-Haul always takes care of me!!

Évaluation :

4

Vehicle drive was clean but felt like the alignment was off or needed air in the tire

Évaluation :

2

Lazy service team on both ends Truck front end made driving terribly difficult What happened to thanking customers and making them feel worthlyb

Évaluation :

5

Diana M. was very helpful, informative, patient, and polite. 5 stars as well for her customer service!

Évaluation :

5

A very busy location, but everyone knew what they were doing and were very helpful. Thank you to everyone I interacted with for your kindness and help. Santé!

Évaluation :

5

Very efficient staff and service. Fast and friendly. Everything went smooth

Évaluation :

5

Everyone at Richardson U-Haul always treat me like family. Love those guys!!

Évaluation :

5

Have all equipment needed at one location. We got truck at one place and car hauler at another.

Évaluation :

4

It is a busy place that could use a larger facility. No parking. The service is exceptional.

Évaluation :

3

I requested a Dolly but had to buy it instead

Évaluation :

4

The truck I had smelled awful - like sweaty feet and worse. It was really gross, also the steering wheel was sticky because of how worn it was and felt disgusting while driving. :( The van itself felt like the walls were going to crumble and the whole truck was going to spontaneously combust on the highway. I was white knuckling it my whole drive. Overall the condition of the truck was downright yuck. I was super disappointed because they last time I rented a U-Haul, it was a van and was in excellent shape, so I expected the same this time. I felt like I needed to sanitize myself, my clothes, my phone and purse when I got home. Boo.

Évaluation :

2

Customer service was bad.

Évaluation :

3

Informed the guy who checked me in that truck wipers didn't work and truck should not be rented out until fixed. He said "ok, we won't charge you for the repair". I couldn't believe he said that. I drive 2 hours on interstate and did an entire move in unsafe truck

Évaluation :

4

Everything is good as it is

Évaluation :

5

Keep smiling and hiring some great help. One of the busiest and best locations I have dealt with U Haul or competitors. Rates very good, equipment in great shape, records - mileage and fuel faithful- great. Have already passed them on to others. One of the best U Haul franchises in Dallas/FW. Fred Rike

Évaluation :

2

They over charge me on the miles. However I didn't take pictures on the mile gauge before driving off. The wait time at 9am was horrible.

Évaluation :

2

This was the worst experience I have ever had with U-haul. Some of the staff members at this location were rude and need more customer service training. I want to thank the manager who assisted me Jose and staff member Ethan. They were very patient and professional and answered all my questions.

Évaluation :

5

Kind and a very accommodating staff!

Évaluation :

5

Friendly and very accommodating staff with flexible hours. They have been very helpful in providing available options.

Évaluation :

2

I didn’t use the storage It was way too small and extremely unacceptable.

Évaluation :

5

Taylor the Store Manager for this location is great to work with. Only place I go to rent a van or space! Thanks Taylor!

Évaluation :

4

Provide more guidance to be able to use the entry within the air conditioned front area to access the storage area. I walked around the building a few times outside in the triple digit heat to access the storage area.

Évaluation :

5

This U-Haul facility was everything I needed, exactly when I needed it! The staff was helpful and supportive! I absolutely will recommend this site for persons needing a storage facility. Although I did not need a vehicle, I absolutely will encourage people who do, to connect with this location! Thank you!!!

Évaluation :

4

Wished it closed a little later for storage access. And tried to check out at 7:02 and the doors were locked

Évaluation :

4

Na

Évaluation :

1

Access code per email didn't work

Évaluation :

5

Adam was very professional, thorough, and efficient!

Évaluation :

5

The facility's were kept very well, organized. I'm satisfied

Évaluation :

5

Great staff Taylor and Ethan are amazing people to work with very helpful

Évaluation :

5

Staff were friendly and funny

Évaluation :

2

The access hours are supposed to be until 10 PM but when we got there at 7pm we were told by Avery that she needs to KICK US OUT as soon as they are ready to leave. This was because the "doors weren't working" even though we got in by checking in at the gate and doors opened for us with no issues. Here is how this could have been a better experience: 1) add a note on your website under the store if there are issues. What if I had movers with me? 2) Identify the training gaps and train your employees. You should add how to phrase what you say to customers in your training curriculum. What matters is how you say it not what you say. Your other south austin location is even WORSE.

Évaluation :

2

The girl was rude and was not helpful

Évaluation :

5

Excellent

Évaluation :

3

Staff should pay better attention to the customer and not just carry on, on their conversation between employees. They should acknowledge the customers presence and also a smile on thier face would carry them a long way. To whom it may concern have a wonderful day.

Évaluation :

1

My storage unit suffered not one but two leaks due to an air conditioning unit that leaked on my stored goods. On site personnel should have moved my goods to a unit that was out of harms way but that didn't happen. While I was reimbursed partially for the damaged goods, more could have been done. I will not be using UHAUL in the future and would not recommend them to any friends or family.

Évaluation :

3

Everything went as expected other than the staff setting me up. Seemed disinterested and bothered by having to work. Zero personality or engagement. At one point he started to respond to my questions as if I were some kind of idiot and not a new customer that had never been there before

Évaluation :

5

Staff was very helpful and made the process of moving into the storage unit and returning my U-Haul truck very easy!

Évaluation :

3

So sorry to use this to describe someone. But no one had a name tag on. Both of the African American men were so sweet polite and very helpful. But the Mexican American gentleman was not helpful at all. He would stop and send a text message before he would help you and not friendly at all.

Évaluation :

4

Staff was very courteous.

Évaluation :

5

My name is Julia Hall. The staff was never able to get my name right. I found the systems antiquated and always had to wait in a line to get service. It was a relief to finally just sign up for automatic payments and never have to deal with staff again. After that it was fine.

Évaluation :

4

I wish there were easier access for upper level units. Heavier items going up stairs are difficult.

Évaluation :

1

The staff is completely incompetent. No idea which units have been rented. I arrived with a 15 foot truck and a storage reservation. They did not have a storage unit for me and proceeded to send me to 4 other locations that were all closed on sundays. I went over on gas, miles, and time because they were incapable of providing a storage unit. I had to take time off work to unload my truck 20 miles north the following week.

Évaluation :

1

I arrived with the 15 foot truck to unload into my reserved storage unit on sunday afternoon to find out my unit had been rented to another customer. The employees were unorganized and unprofessional. They sent me to 3 other locations through out the Dallas metro that were all closed on sundays. They refused to accept responsibility for causing me to go over on gas, miles, and truck rental time. I was forced to take time off work on monday to move into a storage unit that was far from the original location. Very disappointed with the Uhaul Richardson staff for wasting my time and their poor attitudes. I expect more from you.

Évaluation :

5

Awesome facility and very kind, helpful and professional staff. Perfect customer service! Especially that of employee Jacob. Thank you

Évaluation :

5

Keep up this dedicate work and remind all customers to come back your helpful mind.

Évaluation :

5

Good deal good price

Évaluation :

5

The staff at the Richardson location was more than awesome in helping me find the right size storage unit and made everything simple and seamless to get moved in. The facility is extremely clean and even smells good. The climate controlled units were are kept at a comfortable temperature which was once on a hot day. Je ne taris pas d'éloges à propos d'eux. Thanks again, -Jason

Évaluation :

3

If you have 24 hour access guests I think it would be great not to block the only door to get access in the building at that time. It was very inconvenient.

Évaluation :

3

The first girl to come help said she needed to cut the lock off my unit. She walked away to get the tools to cut the lock and she never came back! After waiting 15-20 minutes, I finally went and found someone else who did cut the lock off and get me in. On another note, why in the WORLD would you have a split unit storage system where the larger units are up a staircase?!?! It stands to reason that anyone using the larger units probably has furniture and now we have to carry that furniture up some stairs. This is about the dumbest thing in storage facilities I've ever encountered. We won't be using this facility again for that reason alone.

Évaluation :

3

There was no instructions on the email that said i had to receive some sort of card to move in. Because i did the online move in, the email said my storage room was ready to access and all i had to do was enter the building which is not the case. as soon as i opened my storage room, the alarm went off because i had no card to swipe. Instructions were unclear and everything was confusing. I will not be using UHaul storage ever again.

Évaluation :

1

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Évaluation :

5

Bien

Évaluation :

4

Only con is there are no large storage units downstairs.

Évaluation :

5

Katelyn was phenomenal and very professional!

Évaluation :

1

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we're given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Évaluation :

1

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

Évaluation :

1

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

Évaluation :

5

The storage facility was excellent and had helpful staff available.

Évaluation :

5

Manager and staff work well to serve customers and elevate the Uhaul brand.

Évaluation :

5

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It's a four day weekend.

Évaluation :

5

Service rep was knowledgeable and stayed late to check in my vehicle return.

Évaluation :

2

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

Évaluation :

5

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

Évaluation :

5

The U haul reps were patient and thorough throughout the year process

Évaluation :

5

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Évaluation :

4

Everyone was great

Évaluation :

5

Easy and efficient

Évaluation :

5

Awesome staff!

Évaluation :

5

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

Évaluation :

3

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.