Customer Reviews for U-Haul Moving & Storage of Richardson

Évaluation :

2

This was my third trip to U-Haul that day. I ordered and paid for the truck the morning before. Two reservations did not go through. I only found out after going to the locations. Waiting in line. Process paper work. Then told truck was not available. I started my day at 9am to get a truck. Finally got one at 2pm.

Évaluation :

5

Great experience! Will use this location again in the future.

Évaluation :

1

Hire more effective staff - poor Taylor was trying her best while locationwas grossly understaffed. Train and motivate your staff = Tristan was obviously hating his job and couldnt be any more put out. Maintain equipment better = The defective wiring of the trailer tripped fuses in my car... Roadside assistance came, couldnt fix the problem and I was told "my car is the problem", when everything was working fine before I left the lot.

Évaluation :

2

We wanted to rent a dolly, and were charged for the dolly. No folly was given, and I then I was Also charged for a missing dolly upon return!

Évaluation :

5

I was charged 2 gallons for gasoline even though I refilled the truck appropriately. It was a drop off so I couldn't argue. The fuel meter was in a intermediate spot (3/4), old analog gauge.

Évaluation :

5

Very helpful and provided all required help

Évaluation :

1

Clueless!! Couldn't find order for me to checking truck so he said just put it in back and key I Dropbox. Nowdays later still haven't gotten deposit back and can't get anyone on phone at location. I've spent hours on hold and losing money unable to do work trying to get someone on phone for my money

Évaluation :

4

The staff was friendly and helpful. They where very knowledgeable. I had one issue overall but have not had an opportunity to discuss with them. I would definitely use them again if the need arose.

Évaluation :

5

Charlie was fantastic! I hope he is able to secure a promotion within Uhaul due to his high level of expertise and customer care. He is and will be a valuable asset to any company.

Évaluation :

2

The person who deal with us didn't really explain anything. Lazy attitude.

Évaluation :

1

Service was terrible, I was overcharged and given a vehicle with 0 miles to empty and was told to fill it up myself even though the sheet said it was half full. Employees behind the counter laughed when I asked to adjust miles before I drove and for another truck that wasn't empty. Shit attitudes and service and again I was overcharged $40.

Évaluation :

5

Excellent customer service

Évaluation :

1

This location screwed me over. I had reserved a 5x10 storage unit and when I arrived they said there were none available. So what's the point of a reservation? They offered me a 5x7,5 but I had specifically reserved a 5x10 because of the size of some large items I needed to store together. I was told the only other thing I could do was rent a 2nd 5x7,5 at my own expense!!!! They refused any kind of discount or my request to speak to someone higher than the manager I was speaking with. I was told “There's no way for me to do anything else. Cooperate policy.” I don't believe that. Any reputable company always has a way to give credit or something when it was Uhauls fault for not having the size unit I had RESERVED in advance. Now I'm paying double rent for a 2nd storage unit I shouldn't have to. I'm putting in a formal complaint to cooperate and if nothing is done I am never using or recommending Uhaul ever again. Completely unprofessional.

Évaluation :

5

It's all good!

Évaluation :

1

Overcharged for absolutely no reason.

Évaluation :

3

That location is far too busy for only 2 people to keep up with. The line was all the way around the inside of the building and going out the door. Very nice customer service despite how busy they were!

Évaluation :

5

Always quick, efficient service and clean, well-maintained equipment. Keep up the good work!

Évaluation :

1

Mixed matched paperwork and trucks

Évaluation :

2

I originally rented our 26' truck on a Thursday, for Sunday at 8AM, and pre-paid. No one called me a day before to confirm as stated; the night before I saw there would not be a truck available at the ORIGINAL location; "one would be available at another at 1:30PM". But that was way too late for us. Upon arrival at the second pickup location, I waited in line for 35 min - there were three 26' trucks available in other cities further away. The next best thing was a 20' truck 10 miles away at 10:30 (it was now 10). We arrived at the third pickup location at 10:25... line to the door, again. After waiting 45 min in line, I waited another 30 min for the truck. Then they told us it was there waiting at the exit driveway, but no one told us. I went to check it out - no dollies. I waited another 20 min for someone to help with that. We drove away at NOON with a smaller truck. We ended up having to take two trips (because the smaller truck) for a 70 mile move-ONE WAY. We drove an 'extra' 190 miles, which were charged at a dollar each. I don't know what can be done to help the next customers, but it seems the issues are: over-booking; slow check-in process; understaffing; long hold times on the phone (I called first thing in the morning and held for 50 mins, only to be transferred to another number and was put on hold there. I hung up because I didn't want to be holding on the phone, while physically holding my spot in line). Everyone who helped us was very nice and doing their best. These are corporate level issues. I won't be using U Haul again.

Évaluation :

2

Not sure if this location was understaffed or if something happened with staffing but there was no communication or signage as to where to drop off my trailer, when asked if I was in the right spot, the person was short and not helpful. Also asked questions about what exactly was needed from me in the return process and it seemed they did not want to answer.

Évaluation :

1

After picking up our rental truck, driving away, and arriving at our destination we received 3 phone calls and several texts saying we had taken the wrong truck. We drove back to the location and were reprimanded by the employee, even though the keys we were given matched the truck we took. Then we were given a different set of keys. We couldn't find the new truck so we went back to the front desk and asked. An employee then proceeded to give us the SAME KEYS to the truck we had driven away with in the first place. Then they tried to charge me for the mileage I "used" to get the truck initially and then bring it back even though none of it was my fault, and I never had a wrong truck in the first place. Pretty sure I still got charged the extra mileage but whatever, never using these services again

Évaluation :

3

Made a contactless reservation for 9:30am. When checking in on phone, was informed had to go to counter. Waited in line for 1,5 HOURS to pick up vehicle at counter. Do not make contactless reservations if they will not be honored. Staff location adequately so wait time at counter is reasonable.

Évaluation :

5

this location was already close when we went to drop off so we were able to check out through the U-Haul app - fast, easy and sufficient- thanks U-Haul for your excellent service!!

Évaluation :

2

There were way too many trucks at this location which made it extremely difficult to find a spot to park the truck to return it. The storefront was very short staffed as well

Évaluation :

3

My customer service representative was Awesome! However the other 2 people work, one of whom was the general manager were slow, rude to several other customers and caused delays in picking up my trailer. One of the other customer service reps got into an argument with a customer because he was frustrated with the wait and transaction time.

Évaluation :

5

Absolutely want to give a shout out to Errol. He was friendly, fast and good at his job. On such a busy day he had a smile on his face, helped me return quickly and made sure I was happy with the process. Great job Errol!

Évaluation :

1

The manager was so rude

Évaluation :

5

Bigger place to park but it was very busy

Évaluation :

5

The manager woman was amazing she did everything to the tea and she knew what she was talking about loved her great personality perfect person to work there

Évaluation :

3

Not enough space get around n uhaul getting out gate was not easy

Évaluation :

5

Excellent service, mobile check in and mobile return.

Évaluation :

1

Line way to long Guy skipped me for all people returning. Met me to put in trailer, got to loading and trailer wasn't even connected right and trailer fell completely off crossing railroad track. I had them connect it at uhaul because I didn't know how. Had to stop in side of road to try and fix with my 10 year old at 1015 at night and I'd never done a traile before. And because it was not hooked up correctly my cabinet I was moving was broken by the time I got to loading from bouncing in unstable trailer

Évaluation :

1

The location doesn't have any parking space to drop off the vehicle

Évaluation :

4

The first location I went to was awful. (13637 n central expressway) I had a reservation and I got there and was told there were no trucks available. The man made no attempt to help me. I had to ask for me the number to call and get a new reservation. He was unapologetic and ignored me when I was asking for help. The person on the phone that helped me was very helpful. The people at the new location were also very helpful. But overall not a great experience when I had a reservation and there was no attempt to call me before I arrived to let me know there was no truck available.

Évaluation :

4

Please increase the number of agents at the counter especially when customer population is high to avoid long time waiting. Merci.

Évaluation :

5

Checkout desk could speak slower and louder for old people like me, when asked to repeat, say it differently rather than exactly the way I didn't hear it the first time. Gas tank was only 1/8th when I started, not the 1/4 required. I put in 6 gallons for a 20 mi trip.

Évaluation :

1

My storage unit suffered not one but two leaks due to an air conditioning unit that leaked on my stored goods. On site personnel should have moved my goods to a unit that was out of harms way but that didn't happen. While I was reimbursed partially for the damaged goods, more could have been done. I will not be using UHAUL in the future and would not recommend them to any friends or family.

Évaluation :

3

I was charged $20 for returning the truck the day before it was due and 30 minutes before the facility closed. I was not thrilled about that and did not understand why

Évaluation :

1

Rude staff and no signs visible from street on where to enter to drop off equipment.

Évaluation :

3

Truck was given without instruction to not use the padlock. Poor communication

Évaluation :

4

No enough space for return truck or maybe I did not see it…

Évaluation :

5

I never received a receipt and I know that I drove less then 300 Miles

Évaluation :

1

Unorganized and under staffed. Parking terrible.

Évaluation :

1

I had to wait over an hour in line to get my equipment. The equipment was $19 before tax etc but final bill came back over $100 even though gas was added and equipment was returned same day after close - due to the time I had to spend in their lines.

Évaluation :

2

Representative was surly and unhelpful. Seemed very unhappy to be working there.

Évaluation :

4

More people working.

Évaluation :

5

Cool

Évaluation :

4

Friendly.

Évaluation :

1

Terrible Customer Service on return Will not use this location again Employee was rude and dismissive Refused to help me or adequately answer questions

Évaluation :

3

Had about 6 truck in the return equipment lane, no one seemed concerned to move them or prepare them for the next rental. Two guys in side one moving a palet of boxes the other talking to him.

Évaluation :

4

I dropped sunday so no one was there

Évaluation :

4

Maintenance. Only one headlight was operational.

Évaluation :

1

Customer service was horrible. The man at the counter ate his food and gave us crappy instructions.

Évaluation :

5

Excellent

Évaluation :

1

They charge me 90 USD and very Bad customer service and long line. 2 hours wait time. Specially I informed him about the car, but the manager did not actively involve. I am very disappointed.

Évaluation :

2

If this location is so reliant on on-time drop offs to maintain inventory for other reservations they've gotten themselves into i.e. if a renter is needed to act as contract delivery labor and not a CUSTOMER, this should be expressly indicated. The attending manager at this location went out of her way to insult me on this subject, including to another customer IN MY PRESENCE AT THE LOCATION.

Évaluation :

1

The drop off attendant and gentleman at the register were friendly, attentive and helpful. The facilities and trailer were clean and appropriate. My main complaint and the complaints of the 4 in front of me while I waited and the 3 behind me in line, was there was ONLY ONE PERSON at the REGISTER. The manager came in and out of the front but NEVER offered to assist in ATTEMPTS to bring the line down. One gentleman walked out after waiting 45 mins. The MANAGER should PUT MORE PEOPLE AT THE COUNTER ESPECIALLY ON FRIDAYS AND SATURDAYS to decrease the wait in line. I waited 50 mins. to get to the front of the line. UNACCEPTABLE WAIT TIME>>> drive further out to another UHAUL location to avoid the wait.

Évaluation :

5

Taylor went above and beyond to help me, accommodate my needs and she was extremely kind, helpful and the representation of ideal customer service.

Évaluation :

4

Shorter check in wait.

Évaluation :

1

Manager was rude and disrespectful.

Évaluation :

2

This was my second time at this location in 8 months. On both occassions, they were understaffed. Hence, the long wait time to get to the counter. More importantly, the van had a 7-10 inch crack in the windshield and they only reluctantly agreed to give me another van after a lot of insistence on my part.

Évaluation :

3

Customer flow was not understood by employees nor communicated to The customer - fail

Évaluation :

1

Gas and mileage not clear when dropping off. Was charged much more for mileage and gas from what I was told. They have your credit card and can charge you whatever they want.

Évaluation :

5

Thee employee Ronnell has the best customer service that I have had from a Uhaul in quite some time. Very knowledgeable, detailed, and professional. Thanks for the experience. This is my new Location to rent from.

Évaluation :

3

My reserved trailer had the right side signal light out. There was a lack of one way trailers there to switch out with. There was no initiative to find another in the area. They recommended using the roadside service I paid for. I didn't have time. I took it anyway, driving it 650 miles with the right side light not working.

Évaluation :

1

First, my van was given to someone else without consulting with me because I was in at 8AM and not at 6AM. In Richardson, the young individual handling my checkout of the van was the most disrespectful, sarcastic, unhelpful clown who thought that mistreating me was funny. He yawned in front of me no less than 10 times, drank water, all that while he was checking out my van. The Gen. Mgr. was there, I complained to her, and she dismissed me without thinking twice about it. Once I move my belongings out of U-Haul storage, I'm not coming back and will make sure everyone I know taht needs storage or self-moving services, don't use U-Haul.

Évaluation :

2

The truck had not been checked in and the employee just checked milage and gas level (which was at 1/8 of a tank) to "speed along our reservation". Make sure to check the vehicles thoroughly before handing them over to a new customer. The engine over-heated and we had to buy 2 gallons of coolant to fill it up before continuing our trip. The check engine light came on while we were on the road. Why did we have to bring it back at 1/4 tank, but we received it at 1/8 tank?!?

Évaluation :

3

Everything went as expected other than the staff setting me up. Seemed disinterested and bothered by having to work. Zero personality or engagement. At one point he started to respond to my questions as if I were some kind of idiot and not a new customer that had never been there before

Évaluation :

5

Staff was very helpful and made the process of moving into the storage unit and returning my U-Haul truck very easy!

Évaluation :

3

So sorry to use this to describe someone. But no one had a name tag on. Both of the African American men were so sweet polite and very helpful. But the Mexican American gentleman was not helpful at all. He would stop and send a text message before he would help you and not friendly at all.

Évaluation :

4

Staff was very courteous.

Évaluation :

5

My name is Julia Hall. The staff was never able to get my name right. I found the systems antiquated and always had to wait in a line to get service. It was a relief to finally just sign up for automatic payments and never have to deal with staff again. After that it was fine.

Évaluation :

4

I wish there were easier access for upper level units. Heavier items going up stairs are difficult.

Évaluation :

1

The staff is completely incompetent. No idea which units have been rented. I arrived with a 15 foot truck and a storage reservation. They did not have a storage unit for me and proceeded to send me to 4 other locations that were all closed on sundays. I went over on gas, miles, and time because they were incapable of providing a storage unit. I had to take time off work to unload my truck 20 miles north the following week.

Évaluation :

1

I arrived with the 15 foot truck to unload into my reserved storage unit on sunday afternoon to find out my unit had been rented to another customer. The employees were unorganized and unprofessional. They sent me to 3 other locations through out the Dallas metro that were all closed on sundays. They refused to accept responsibility for causing me to go over on gas, miles, and truck rental time. I was forced to take time off work on monday to move into a storage unit that was far from the original location. Very disappointed with the Uhaul Richardson staff for wasting my time and their poor attitudes. I expect more from you.

Évaluation :

5

Awesome facility and very kind, helpful and professional staff. Perfect customer service! Especially that of employee Jacob. Thank you

Évaluation :

5

Keep up this dedicate work and remind all customers to come back your helpful mind.

Évaluation :

5

Good deal good price

Évaluation :

5

The staff at the Richardson location was more than awesome in helping me find the right size storage unit and made everything simple and seamless to get moved in. The facility is extremely clean and even smells good. The climate controlled units were are kept at a comfortable temperature which was once on a hot day. Je ne taris pas d'éloges à propos d'eux. Thanks again, -Jason

Évaluation :

3

If you have 24 hour access guests I think it would be great not to block the only door to get access in the building at that time. It was very inconvenient.

Évaluation :

3

The first girl to come help said she needed to cut the lock off my unit. She walked away to get the tools to cut the lock and she never came back! After waiting 15-20 minutes, I finally went and found someone else who did cut the lock off and get me in. On another note, why in the WORLD would you have a split unit storage system where the larger units are up a staircase?!?! It stands to reason that anyone using the larger units probably has furniture and now we have to carry that furniture up some stairs. This is about the dumbest thing in storage facilities I've ever encountered. We won't be using this facility again for that reason alone.

Évaluation :

3

There was no instructions on the email that said i had to receive some sort of card to move in. Because i did the online move in, the email said my storage room was ready to access and all i had to do was enter the building which is not the case. as soon as i opened my storage room, the alarm went off because i had no card to swipe. Instructions were unclear and everything was confusing. I will not be using UHaul storage ever again.

Évaluation :

1

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Évaluation :

5

Bien

Évaluation :

4

Only con is there are no large storage units downstairs.

Évaluation :

5

Katelyn was phenomenal and very professional!

Évaluation :

1

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we're given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Évaluation :

1

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

Évaluation :

1

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

Évaluation :

5

The storage facility was excellent and had helpful staff available.

Évaluation :

5

Manager and staff work well to serve customers and elevate the Uhaul brand.

Évaluation :

5

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It's a four day weekend.

Évaluation :

5

Service rep was knowledgeable and stayed late to check in my vehicle return.

Évaluation :

2

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

Évaluation :

5

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

Évaluation :

5

The U haul reps were patient and thorough throughout the year process

Évaluation :

5

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Évaluation :

4

Everyone was great

Évaluation :

5

Easy and efficient

Évaluation :

5

Awesome staff!

Évaluation :

5

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

Évaluation :

3

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.