Évaluations des clients U-Haul Moving & Storage of Richardson
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Richardson
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Rodger T. le
Were helpful and the return was simple and easy.
dexter c. le
Need clearly marked after hours returns.
Paul C. le
Sometimes essential equipment or accessories paid for, need to be checked before rental trucks leave the property. I rented a Uhaul dolly with the rental, and it was not in the truck. It was a busy Saturday, so I was not sure if that us the customers responsibility on departure. Overall, a great rental experience. -Paul Chavez
Richard T. le
All was great, thanks, Richard
Andrew N. le
Mason was awesome!
Al F. le
Customer service was fabulous! Kristopher was so awesome and helpful on my return and did not charge me for being later than planned. Mason is also the best of help! Thank you guys again! I’ll be back! —Al from Richardson
Rosa S. le
Great customer service
Jay M. le
The vehicle I reserved was double booked. Trying to use the online check-in process was awful. The owner of the store was so helpful - he was the only good part of my whole experience. I will definitely work with him again.
John M. le
Staff were friendly and helpful when I picked up and returned the trailer. No delays either time; very efficient.
MICHELLE t. le
The staff were extremely helpful and friendly and made day 2 at my new home much better. Thank-you guys!!!
Alice H. le
I hate coming to this location. You can always plan on at least a 15-20 minute wait just to ask a question. They answer the phone and answer questions, but this location seems to be poorly run. After we filled out all the paperwork--which I had done online--and they couldn't find, we had to wait another 10 minutes to get our trailer hooked up because it was so congested in the parking lot. This is not a well-oiled machine.
Clifton A. le
Both staff members were very customer friendly (two young men). It was nice to feel important as a customer for a change. I felt like American service is great again!
Esteban M. le
Thanks for the great service
rawdon m. le
Tried booking a truck online then headed to the store to be told they had nothing available. Thats when the upsell started. The same truck that was 'unavailable' could be if I wanted to pay more o_O. Passed that offer and requested a booking at a location that had the truck 15' available for pickup and was told I would be contacted shortly there after. Got called by a nice young lady who basically said the Trucknis available in the morning at the same now closed location I started for what was supposed to be the initial price expected.... Go figure. We'll long story longer the total cost of the adventure including paying for items that literally come with the truck e.g. Dolly and blankets swelled to well over 5x the presented price. Fool me once.... There won't be a 2nd time.
Raul Q. le
Friendly personnel, it was quick and easy to pick up the trailer I needed
Mason S. le
Great help and service!
John O. le
Busy Saturday morning didn’t faze the crew. Great service and personal assistance.
pat b. le
The on-site team was really good. My problem was with the online booking system. I made an online reservation for an after hours pick up and it never registered on the online system, though every time I talked to a representative (4 or 5 times!) they found the reservation. I finally changed via a representative to a reservation during open hours. When I arrived I learned that had been booked wrong, versus what the representative explained!! Luckily he on site team was able to take care of it. DO NOT RECOMMEND THE ONLINE SYSTEM. VERY TROUBLESOME
pedro p. le
no commet
Ricardo R. le
The General Manager helped us - great service. The young men who helped hook-up the trailer at arrival and return were efficient. Thank you for a positive experience.
Lucretia M. le
First off my reservation was for a 1 way and they told me they dont have any 1 way. After talking to transportation manager they said i can get a 1 way trailer from a different location 1 hour away. I said no. I told them give me the in town trailer and I will bring it back. After 45 minutes i had the in town trailer and bringing it back as i said i could do from the beginning. They were busy and dealing with some rude people. Nice staff working at the location.
Cory P. le
Fix trucks Don’t forget the Dolly’s
David D. le
Excellent help from the rep that received us!
Orlis V. le
Excellent work from the staff
SHERRYE B. le
Nothing, everything was great!
fred c. le
No problems
Russell L. le
I have used this location several times over the years to move daughters in and out of college. Always cordial and efficient. I like the online check in and set up.
CARSON L. le
The app process was glitchy at times (hitting buttons wouldn't lead to the next screen) but the location itself was perfect and my experience was great
adrian j. le
keep up the good work
Benoit P. le
Looks like this location was understaffed both when getting the truck and returning it. I had to use the phone app to complete the return. Never had to do this before renting a truck at u-haul.
William M. le
I set up express pickup, but my assigned truck was not there. I waited while they got another truck ready for me. I drove 20 miles and put $8 worth of fuel. When I returned the truck they said I owed money for fuel. I went and added more fuel and realized the fuel gauge was not working.
Sherief H. le
Check engine on and after arriving at home and started moving stuff into the truck, I found that the truck cabinet has a safety lock on it.
Conrad L S. le
The inside of the van smelled like a chicken coup. The rubber mat should have been housed off, as one of the previous customers must have used the van to haul chickens.
Corey M. le
I reserved a truck and specified 24hours specifically so that I could make a trip the next morning and then return it. Upon getting the truck I was told “well too bad, because I have to return it by 9am rather than the time I booked it for” because someone else was renting it the next. I was further told that if I did not have the truck back then I would be charged additional fees and for another rental period, despite the fact that it was still within the specific hours I rented it for. I have rented trucks and trailers for years for my business and never have a had a such a rude experience. The guy who helped me was rude, and even had the audacity to say that “if I called in the morning and was nice to home, he may let me have the truck FOR THE TIME I BOOKED AND PAID FOR”
Lemmie N Jr K. le
Absolutely Nothing!!!! Customer service is excellent and product availability is outstanding, no complaints whatsoever!!!!!!!
david b. le
Perform a mechanical check before you release the vehicles to customer. Experienced a tire blow out on the highway due to the exhaust pipe being bent and heating the tire which caused it to explode.
Janet D. le
The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.
Janet D. le
Nice people but HORRIBLE service. Went in to buy boxes and made reservation for truck at that time to move my son out of college. Also, rented a storage unit. Truck reservation wrong so had to call and correct when got home and read email with bad info. Paid 100 deposit when got truck and never received the check in email and was told we would be refunded when truck checked in. They were too busy so I said I could wait til next day. Called next day and manager told me we didn't have to wait - but he would call me back - at this point I still hadn't received my check in email. Never got a call back from the manager so my husband had to go in to store to get remainder of deposit refunded and find out why we didn't get check in receipt email. He waited in line for 20 minutes or so and then someone came out from back of store and gave him refund in 3 seconds. I was patient and understanding as they were very busy the day that we got our truck (mother's day) but when the manager didn't call me back the next morning when I called (at 730 after they opened at 7) and my husband had to leave work early to go find out what was going on at 220pm without call back or emailed receipt, that was unacceptable. Again, very nice people working at this store but I will never go back. We rented a storage unit for the month at this facility for my college aged son and I wish I had gone somewhere else. I think my complaint is at the manager - very poorly run business.
David C. le
Need another Equipment return lane/Area.
john r. le
Please improve your "express" check out option. I stood in the parking lot for nearly 20 minutes in the rain waiting for all of your prompts to be processed and accepted. Most of that could be completed and reviewed before I even show up at the store to get the truck. This all comes after the truck I reserved at 8AM wouldn't let me check in to get it until 9AM somehow. Not a great pickup experience.
cameron a. le
More cashier's
Eric B. le
Improve the explanation/small training of how to use the tow dolly
Steven T. le
Very busy - need more helpers for the 5 or 6 folks in line.
Tammy G. le
Everything was great, especially the employees' customer service. They were all very friendly.
Zane G. le
Minor paperwork problem but overall very good to work with. Nice people and definitely would use again.
chris p. le
Oil change light came on, No attendant in store when I returned rental.
Arlet D. le
Very nice customer service. Great to accomplish check-in “paperwork” online in advance.
JOE C. le
Rented a truck from Nate. We had a nice chat. It was very nice doing business with him. Be good to him Uhaul!
Michael J. le
Staff was friendly but not very helpful, compute issues caused a delay in my pickup, understaffed when I returned my vehicle.
Alan H. le
I got charged a extra day for being 30min late, i would have not returned it in rush hour traffic and just waited until the next day if I was paying for it anyways.
Scott S. le
Nothing.
jeffrey L. le
When I picked up my trailer I was asked to insert my debit card in the terminal. I entered my pin, etc. I thought I had prepaid for my trailer. When I turned it in I was asked to pay for it, I thought again. I would suggest that it be made clear to a customer that the initial card processing was only for a deposit or hold. There was no discussion of this at all when I picked up the equipment.
Tod M. le
Dropped off after closing time
Stephen J. le
The app is good until it sends you a confirmation code---you put that in--when you create an account. There seems to be no instructions on what to do after you put the code in. It took me 3 times to figure it out. It made a duplicate reservation.
Zachary N. le
Not an issue of the employees, but a card with the companies address with be lovely. My dumb self forgot which one I went to.
Patrick O. le
computers were running slow but everybody was professional and very polite
Norm B. le
Trailer was very rusty (it came from Michigan). Rear roll up door was difficult to operate and would get stuck in the open position, requiring several people to get it closed. Someone was not paying attention.
Ryler S. le
Service was Slow and the truck smelled like cigarettes.
Joshua A. le
Good location. With promot employees
Charles F. le
There was no window crank on the drivers side and the mirrors shook excessively. Thankfully I only had a short distance to travel.
Lemmie N Jr K. le
Absolutely nothing.....I'm very impressed with my experience everytime I used U-Haul. Thanks for a great experience! Lj Knox
Richard M. le
The first guy I talked to acted like he didn't know what he was doing. When I asked questions he seemed annoyed. The other employee (John) was very nice.
ROBERT S. le
Great service! Easy to work with.
KEITH V. le
The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.
KENT M. le
trying to drop off a trailer was rather hard. Maybe a little to much equipment in the way. But very nice people to work with
shirley h. le
Great customer service. Pleasant experience on 4/14/19. Thanks
James C. le
So the phone reservation said my bank Mastercard was good, I ASKED SPECIFICALLY. Location said Discover. 29 bucks. I get it, if first time renter. I've UHauled 25 to 30 times over the last decade. Fuck this guy.
MONTE F. le
Had no trouble at all. Fast and convenient.
Bruce M. le
Good service, the gentlemen that helped set up contract, very helpful with the equipment I needed and best price to complete my job. The truck drove smooth and was easy to pack and unpack. Thanks
Juan c. le
When I arrived the two guys at the front desk were talking and not really attentive to the arriving client. They seams to be just playing or watching something on the cellphone. Before getting my truck I asked to please remove the dolly and the blankets because they were in my way for the planed cargo and they refused to remove the blankets. When the assigned driver went to the back to get my truck he returned driving it like crazy: Running in the parking lot like it was the highway and passing the truck over the road bumps like if they were not there... Finally hard stopping at the waiting point. I take more care of the truck even that is not mine, but this guy was driving it showing zero respect for the road safety and zero respect for the truck mechanical integrity.
Harry S. le
Better signage to help customers locate drop off area.
Steven B. le
Friendly people, easy to return the truck
Jason F. le
The whole experience was horrible. Could not pick up the truck when we wanted it. The location of the truck was changed on us last minute. The equipment was not in the truck that was requested which forced me to drive to an additional location to pick up equipment. Horrible.
Jennifer D. le
Excellent customer service and easy check in and out!
ifeoma g. le
None
Jill W. le
I think I was double billed. Quoted $75 and paid double. Help!
Wayne C. le
Keep up the Good work
ROBERT B. le
Third time renting from uhaul. Trailer had no tie downs, wiring was torn up be opening door. Attempted to fix, but still didn't work 100%. New employee stood around and watched and wouldn't even help another employee manually move another trailer. Took way too long to get in-out with the rental. Rented from one location, but you switched pickup locations without calling me. BIG inconvenience. Will rent from someone else next time.
Randy J. le
Tailight fell out 5 miles from store. Was overcharged, 3 days for a 27 hour rental.
James w. le
Understaffed and overwhelmed.
Aubrey W. le
Great equipment and staff.
Cody H. le
This location lied about pricing. I chose not to purchase insurance and they snuck it in the deal. They had existing damage unmarked and scammed me into getting insurance to pay for the damage they caused.
SCOTT H. le
The attitude of the manager. Very rude and not very professional.....
Tierra C. le
I really enjoyed the agent who helped me. He smiled and engaged us with small conversation. He made the experience pleasant. Great job!
Abimbola A. le
Nothing really it was a good experience. I did mention renting an extra dolly ended up not needing it. Also my information was not updated no big deal
Jon H. le
Loved the online check-in process. It was easy and also allowed me to pick up the van very early (5:30 AM). Well done!
arthur c. le
could not sell back and unopened package of protective blanket as promised at the beginning of trip.
steve m. le
Service on both ends was fantastic and the trailer was in A-1 CONDITION thanks for a great experience Steve Morel
Kristen C. le
Mason was very helpful and professional. He knew his business and trailers, and was also very sharp thinking.
marilyn l. le
Overall it was a good experience... nothing I can think of
Joshua G. le
Ensure that everything the customer requested and paid for is loaded on the truck when the customer is doing a mobile pickup.
HAROLD W. le
# 1I was forced to allow the man to take a photo of my drivers license to rent a small open trailer.#2 I suspect that either the local branch or customer service will find some deceptive reason to add additional charges to my account. PLEASE KNOW that if that happens I will dispute the charges with my bnk and NEVER EVER under ANY circumstance rent a tooth pick from U Haul EVER AGAIN.
Frank B. le
Na
Pamela L. le
The drop-off location was shocked that a trailer of this size was hooked up to my car without asking me to get a transmission cooler, or some such, on my auto due to the size. They were emphatic about this need and also the fact that my transmission did not fail on this long haul. I was not given the materials I paid for either. I was told they were in the trailer, not so. I called immediately to have them removed from my bill, but that did not happen until I arrived at the drop off location.
David F. le
Everyone was great with my last min trailer rental
Steven J. le
The folks here in Richardson are just awesome. They saved me. Since I was just recovering from surgery your people were very kind and helpful in making sure that I had the correct trailer for the job. It was a very rainy cold wet day and all I had to do was show up and I was hooked up and on my way. It was very seemless. I will definitely return to this location. Great people.
Vui L. le
The tow dolly RT ramp dropped 5 times on the road.
Aubrey W. le
This place is awesome. Always on time equipment is excellent, staff are all courteous
Quency H. le
Had me drive 45 minutes past several U-Haul centers to get 10 ' truck only to find out they did not have it.Contacted 800 # , they were useless & hung up on me.I would not recommend U-haul to anyone.
Mark B. le
Great service and cooperative employees.
max R. le
Check the West Coast mirrors on your trucks for stability when setting for good driver visibility!
keisha W. le
Outstanding customer service!!
David D. le
I always have a good experience with UHaul. I will be using them again very soon. Thanks!
Billy T. le
I tried to use the Uhaul app to pick up the truck. That was my first mistake. When I could not get it to recognize the location, I waited in line while 2 Uhaul employees were inventorying items on display and a 3rd was waiting on the customer that was already there. Of course the employee that was waiting on the first customer told me that I would have to wait until he got the truck ready for the customer he was already waiting on. The other 2 employees continued with their inventory work. Finally another employee arrived at the desk and I tried to ask him for help since the app was not working. It was obvious that it was close to quitting time for this guy because he wanted nothing to do with assisting me. He tells me in a very dismissive way to use the web page rather than the app. That does actually work but then I have to provide phone numbers of 2 other people that they can all in order to verify who I am even after I already sent them a picture of myself and my drivers license. After that debacle, they sent me on a search for a truck number that did not exist on the lot. After walking all around the building and finding no such truck, naturally I have to go back to the guy that had no interest in anything except leaving. He then told me that of course the truck was out there and and he pointed to one side of the building. I went out there again to find no truck with the number and of course went back to tell him this was the case. When I returned to the office, the guy that I was trying to get help from had disappeared. I had to wait until he returned but he did he started waiting on another customer despite the fact that I was standing there obviously with no truck. When I told him that the truck was still not there, he was miffed and said he would be with me in a minute after he waited on the other customer. I am glad someone there was actually getting some help. When he was done with that customer, he went outside in a huff looking for the truck. I followed and met him as he was coming back in from the truck with the wrong number stating that the truck with the wrong number was the correct truck. I of course tried to reason that since the numbers did not match what I was given, it was NOT the right truck. We finally settled on that truck of course but the truck had another truck parked right behind. When I pointed this out right after he was out there looking at these trucks, he was again miffed that I could not just drive around the truck that was parked right behind it. He asked if I wanted him to pull the truck out so I said sure. He went back out to the truck and of course had to go back to get the key for the truck that was behind my incorrectly numbered truck. He then backed the truck out and parked it on the street. When I told him that the truck he was giving me did not match the pictures of the truck that I was being given that the truck I was getting had damage on it that the other truck did not have, he was again taken aback.
Shannon C. le
Everything was good!
SCOTT H. le
All was good.thank you. We you soon
James B. le
Reserved a truck at los Rios location. The day I suppose to pick up the truck. They called and said they didn’t have a truck. Had to go out of my way to get a truck. Still got charged for the miles to get the truck that was out of my way. They said they couldn’t find a truck anywhere close to where I was going to need the truck. In the future I will go with a different company to rent a truck.
Maria G. le
It is always a pleasure going to this location. Sean and his crew are friendly and personable. They make sure my equipment is ready and I'm usually in and out. Definitely one of my favorite locations. Thanks guys!
brenda m. le
Took the time to assist me even at closing time to check in my return which I sincerely appreciate you guys keep up the great work!
George M. le
Everyone was very helpful. In and out, quickly. Thanks.
adam S. le
All was perfect
Ellis B. le
Very nice people
Brandon R. le
The U haul reps were patient and thorough throughout the year process
Brandon R. le
Rickybobby was hilarious
robert q. le
none
Rick F. le
Nothing! Just learned of your 24 hour service... THANKS! Really cool feature. The people at this location are great! Nice, friendly and customer focused. VERY HAPPY CUSTOMER here! Thank YOU!
IMAN R. le
Thank you for the seamless experience!
Lisa H. le
Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.
Matthew P. le
Everyone was great
Allen M. le
Easy and efficient
Lydia H. le
Awesome staff!
st barnabas p. le
Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we
Dee A. le
This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.
Migna C. le
N/A