Évaluations des clients U-Haul Moving & Storage of Richardson

Very nice service

Everything worked well, Ramp rolled smoothly, truck ran great. tires looked brand new. Thank You for a great experience !

Absolutely nothing.....very please with customer service (Representative...Deoin) Look forward to my next visit Regards, Lj Knox

The wait for assistance was entirely too long. Usually, people who need any type of moving equipment are being held to some time constraints elsewhere. I could have made a new reservation, left, and drove 10 miles to a new location to pick up a truck in the amount of time it took me to get help at this place. They were nice once they finally showed up, but I won’t be back.

They were very nice and helpful made the initial process easy.

Absolutely horrible customer service. Equipment was not closed out as returned, causing me to have to return the next day to point out their error, wasting 2 hours of my time. Totally incompetent. Will never do business at this location again.

Great Job and Thank you

Longish wait to checkin/out

return process is horrible!!

One of the employees kept coming inside saying he is going to quit because he can’t handle everything by himself. The lines were crazy long but the one guy employee was yelling and talking about punching concrete walls and quitting. It was horrible

Rented on sunday, took a good 10 minutes before anyone arrived to assist. Returned same day, but person neglected to close the contract. Received the email for non return, call to discuss with uhaul and the person mentioned she would take care of the issue. Week later recieved another non returned email replied to email this time, just received rexeiept so have to assume contract closed...

Continue the awesome job. Have used this place approximately three times already and the service is always outstanding. Keep up the great job.

Fix door holding bracket on driver's side.

Was impressed that the office staff knew my name and obviously were expecting the return because I was greeted by my first name...Definitely will always use this location when necessary.

Knowledgeable young lady checked us in. Westley Rogers did great job getting us hooked up and on the road quickly.

Jonathan was so professional when a rude customer yelled at him. I was very impressed and appreciated his patience, professionalism and assistance with returning our truck.

Was charged for fuel?!? I brought the van back with more than was in it when I left??? Emailed the GM have yet to get a reply,,

It's very bad location they charge more money and waiting long time to backup track and waiting long time for drop off

The associates were very knowledgeable, quick, and friendly. I really appreciate the great service they provided me.

They always have the equipment we need. Friendly, efficient. I would definitely recommend this location to friends and family! Thank you!

We get your staff is knowledge about the job they are in but if the client does not work in the same industry, learn how to educate them and not make them feel uncomfortable about renting . I myself own and manage a business but I understand how to never make the client feel less from anyone else .

The staff there was very slow and super unattentive.. There was one person in front of me and it took almost 20 minutes! When I returned the truck a guy walked by and said he would be right back.. I had to chase someone down. 15 minutes later some guy comes by and looks over the truck for ANOTHER 15 minutes like I was a criminal and had done something.. To make matters worse I left something in the truck on Sunday .. Called 3 times on Monday and was promised a call back... Its Thursday! lol And no call... You have great equipment, a clean store and a great, visible location.. But the crew is terrible! Im sorry to tell you that.

Excellent service. I have rented equipment from this location for many years and my experience has always been the same. jcp

Nothing suggested.

Great staff and very helpful with questions on use of truck. I will continue to use this location

No suggestions.

Todo estuvo exelen con gran etica profesional gracias u baul por hacer todo facil ysimple.

Texas location and service was great! The extra driving to drop it off was not.

The employee that helped me was excellent and very helpful. He was energetic, competent, and had good people skills. He was good at his job and cared about it. Employees like this are valuable and hard to duplicate, but it cannot hurt to try! Thank you

The service when picking it up was great. The service when dropping it off was terrible. No one cares about helping you.

Gas policy. Mpg of the vehicle and amount of gas expectations on the trip. You ask about miles but no input on gas usage

Coffee and donuts

None

Very good folks!

Very good service and friendly service oriented employees. I recommend this location!

I had my car wired to pull a trailer and was told it would take 2 hours. It took 6 hours! Changed the plans for my whole day. Once I actually got my car and the trailer hooked up it went smooth from there. Don’t be in a rush to do anything when you go here, otherwise it was good.

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Good

Staff was friendly and helpful, but the trailer they assigned me was very old and beat up. It got us to our new location ok, but I would not want to rent that trailer again.

Lubricate the sliding door on the rear of the trailer. It was a bit difficult to operate.

All staff there were great to work with. Answered all questions and entire process was easy. Great location with lots of inventory

Not give broken equipment and be rude especially for a gm.

The mileage charge is high, should stay around 59 cents a mileage. Also should do a discount for veterans and active duty

This move was cheaper and easier and the staff were very helpful. Not to long of a wait.

Total Transparency

On the day I went to pick up my rental one of the employees walked off the floor while helping a customer and did not return. I waited almost an hour to receive my rental which put me behind to have my rental back by the time I originally had asked for. I called to let the store know I would need my rental longer than expected and asked what I needed to do for that and was told I would be charged the difference when I returned my rental. I fell sick with the flu and was not able to get my rental back the next day like I hope to. Sunday day morning I had received a call from mom stating that uhaul was going to report my rental stolen. I then called the store to see why and still didn't get a clear understanding on that. Allegedly someone tried to call me about the situation but the number that called me when I called back said it was out of service. I've used the location twice and each experience has been poor. The employees seem as though they don't want to be there nor help customers and the wait times to be serviced are ridiculous. I won't be recommending this store to anyone. The location is off 75 between the Beltline and Arapaho exit.

Very easy check in and return.

Very friendly employees

There was a weak team atmosphere at this location. Team members were unaware of locations and duties of other team members. Each team member working the customer service desk would often have to run to the back for some reason, leaving the customer to wait for minutes with little-to-no explanation.

The young man was nice and polite. I would use this location again, great location.

Well yes or no went in at 7 a.m. never got a warm feeling Commerce staff I don't know why but the manager went above and beyond for another customer and I what's playing more spend more and then I went back and the second part of the staff what's your ass cut-and-dry no welcoming feeling from them and I hate to feel that it was either gender bias or Race by us but that's the way I feel

Took too long to pick up my rental. Had a 3:30 pickup and didn't get the vehicle until 4:15. Time is $$. Everything went well once I was able to get help getting the vehicle.

Manager and staff work well to serve customers and elevate the Uhaul brand.

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It’s a four day weekend.

Service rep was knowledgeable and stayed late to check in my vehicle return.

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

The U haul reps were patient and thorough throughout the year process

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Everyone was great

Easy and efficient

Awesome staff!

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.

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