We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we’re given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

The storage facility was excellent and had helpful staff available.

Manager and staff work well to serve customers and elevate the Uhaul brand.

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It’s a four day weekend.

Service rep was knowledgeable and stayed late to check in my vehicle return.

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

The U haul reps were patient and thorough throughout the year process

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Everyone was great

Easy and efficient

Awesome staff!

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.

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