Customer Reviews for U-Haul Moving & Storage of Richardson
Pour nous contacter
Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The fake redhead broad was a real bitch. She never explained my invoice and was very dismissive and short. I will never go back. I would refer my dog to this location. I feel she over charged me and refused to explain the invoice.Meredith D.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Frank M.
Le client n'a pas laissé de commentaire.Marco M.
Le client n'a pas laissé de commentaire.ALFREDO C.
Le client n'a pas laissé de commentaire.Neko H.
The mgr was awesome I got there close to closing time but he treated me like they had just open. I like that all together my experience was Great.Betty B.
Le client n'a pas laissé de commentaire.CHARLOTTE M.
Not much - highlight was the staff. Made a stressful situation easierSteven Z.
Le client n'a pas laissé de commentaire.Sharon B.
Hard to get in and out.Cary S.
The young lady met us in the driveway, greeted us, and said don't touch the trailer I have this. Within two seconds she had it disconnected and was backing it away from the car. She was a delight.MARK K.
They really overcharged me,I got a different reciept earlier(gas must be 1/4,which I returned almost half tank, insurance on it $14,and the truck was returned sparking clean)on for me to get a different reciep later in my email(gas now 1/2 limit,insurance rise to $29 and a$50 charge for cleaning,I mean who does that.certainly I will never use this location again and will never recommend it to anyone,the management really near to look into this shit,I have my prove if u care to see it,pictures of when I took the van and when I returned it.Oluwaseyi O.
Le client n'a pas laissé de commentaire.Claudia A.
Le client n'a pas laissé de commentaire.Christopher O.
ExcellentShania S. | Premières impressions
Le client n'a pas laissé de commentaire.LOUIS C.
They gave me a bad truck. It rattle while driving. One blown Tire. It could have been an accident. Fortunately got back safe. I won't recommend anyone to utilize this location. Except for martha who called roadside for me. And the roadside guy Exequiel was nice as well.Elvis G.
The manager, Kristy, has always been very helpful and courteous!Linda R.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Sarah K.
Front desk girls were GREAT!darel M.
The people working there were extremely friendly and helpful. They were knowledgeable, and gave me accurate information. They were able to get me a van even without a reservation.Traci B.
My fuel level was wrongly charged. I was charged for 2 gallon even after filling up fuel which i got at the pick up.Bhakti P.
Le client n'a pas laissé de commentaire.Dawanna F.
Walked right in and was greeted with very food customer service. Guy told me to give him the keys and he would take care of the check inrhonda C.
The team at this location was great.Richard W.
Le client n'a pas laissé de commentaire.Megan P.
Make sure they understand you only hold the trailer 59 minutes past your reservation time before it goes to someone else. Fortunately, we were 5 minutes before expiration of reservation.Kathy D.
Confusing two drop off locations (trailers in back).Jeff R.
Eric was very helpful, courteous and professional. Outstanding young man and employee.Frank A.
I appreciate the great Customer Service at this U-Haul location! Manager Taylor, she is professional, and makes rental process easyChinelo Amarachi O.
Everything was Great! Noah did a Great job with the paperwork and getting the trailer hooked up. Noah -Thank you very much for your help!James R.
Le client n'a pas laissé de commentaire.Rogelio A.
Le client n'a pas laissé de commentaire.Tim W.
Le client n'a pas laissé de commentaire.Mindy P.
Need more help. The ones that were there were awesome, but there were not enough staff on hand for the volume of customers. You raised your rates so spend it on more staff.Jeff B.
Customer service was poor.Susan R.
less waiting for the customer may more people at the desk but ather from that everything is is greatOral B.
The staff was EXTREMELY RUDE, UNPROFESSIONAL, AND UNHELPFUL. I literally walked into the store, said hello, and the rep looked at me and completely ignored me. They were busy sorting out the boxes and had no time for me so they chose to ignore me until they were done. I waited for 5 minutes, they came and wanted to use the minimum number of words to get me out of the door. I asked questions and they were not in the mood of answering so they gave non helpful single worded answers. When i walked out, a prior uhaul was blocking the way for me to exit so i went back inside and asked the rep to move it. He gave me the same cold look, and told me to wait 5 minutes. WTHHH?????AMR K.
Le client n'a pas laissé de commentaire.Layne J.
Le client n'a pas laissé de commentaire.Franklin D.
The lady at the counter was not helpful. I walked back out to take a pic of the truck I was returning and they closed and locked the doors and she just looked at me but didn't say anything and shut the place down without returning my vehicle. I had to check in on my phone.Amanda M.
Le client n'a pas laissé de commentaire.Fredrick B.
Have gas tank fullmark K.
Have better customer service, not have employees on their phones when they're not supposed to, avoid side conversations among fellow employees when dealing with customers, be more prepared when appointments are made instead or having the customer wait even longer for the vehicle to pull up. It should already be pulled up ready to go, not parked in the lot across the street. This location is careless.Cody P.
Quick drop off. Friendly personnel.PETER S.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.Mark B.
Windshield on inside was VERY dirty. Middle seat folding handle was broken, leaving no cup holders to use.Abraham H.
Return was very easy, I did not catch the name of the attendant that helped me but he was excellent! very helpful and friendly, a great asset for your company.James B.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Cynthia K.
Le client n'a pas laissé de commentaire.Glean A.
I was disrespected by the person who helped me connected the trailer to my car and then he lays to his asst. GM who gave me a call and without asking me any question about my issue with his team member, told me I need to bring the trailer back and will have to pick trailer from different location because his team member compliant about me. Then I asked him to provide me with his corp. office number so hang up on me. If this location continue with having employees like that, I'm sure this location will be out of business soon. I escalated my concerns to customer service and reported my poor experience and still waiting on someone to give me a call. As William your customer service promised me that someone will give me a call in 3 days to resolution. if I don't receive any call, will be reporting this incident to consumer complaint reporting and will take even further to social media and share my bad experience.Sherif E.
This location when you go into it it's always no one there to help you and when you get in there it's like they're slow to react or they don't want to even talk to you I paid $75 deposit I have yet to receive my $35 back for my depositVIRGINIA A.
Le client n'a pas laissé de commentaire.RONALD E.
they had a line of 9-12 people and ton of employees but no one helping check people in or out when i returned the vehicle .. i was in the street for 10 minutes waiting to return the vehiclecurtis A.
First I had to search for the truck because it wasn't in the correct location. After walking around in the cold we found it parked at the park of another parking lotâ€¦ Gas mileage wasn't properly marked and they still charged me after I replaced the gas I used.Sara R.
Truck was clean, but needed maintenance. Steering was sloppy and transmission shift lever has a large area of play when shifting into gear. This is attributed to careless renters in the past and in no way reflects to this U-Haul rental location.Dwight W.
I love this location and the staff there.Alex B.
Le client n'a pas laissé de commentaire.Jerry S.
Everything was great!Joseph M.
I would recommend the location that I dropped off the unit to but my problem is with U-Haul itself. Upon taking the unit back I needed to pay additional fee of $11 and and put the fuel tank where it needs to be no problem that's something I needed to do that was in the agreement I had no problem in doing that. My problem was when I did above all the things that's required of me through U-Hauls agreement. I put in a little bit too much gas in the unit maybe $20 worth. I felt like the $20 should have went towards the $11 fee in mileage but she told me she could not do that you your company U-Haul don't allow it so. Not only did I pay over the gas mileage I had to pay the $11 to which was not fair to me as a customer and been a customer of yours for many many years. I asked her cuz she reimbursed me in some way and waved the $11 because it's in the tank. She told me through your agreement she cannot do that because your company which is U-Haul you didn't allow it so I did my agreement but I wasn't fair on your end in my opinion you owe me a refund that's my complaint and it's a valid complaint because many people have paid over it in one way or another and y'all getting your fees y'all y'all encouraging your fees to be met y'all enforcing it but you're not taking in regards of the customer who paid over that should be applied to the other fees so we both be balanced. Don't you agree because you got satisfied I did that's not balanced neither was it fair think about it thank youBridgette L.
There was a customer there when I arrived that was reserving a truck and picking it up in a few weeks. It would be nice if there was a kiosk available for reserving a vehicle and picking up later. Therefore allowing the office team to focus on customers that are picking up immediatelyDon G.
Le client n'a pas laissé de commentaire.Quintavius B.
Because of the number of vehicles and trailers being turned in it was over-whelming to look at. Since there was only 1 person at the desk for check in's and outs, it was a bit of a cluster...SUSAN W.
Customer service was garbage. I was given the key to the wrong truck. I had to wait around 20 minutes more to get the right key. This might have gone faster if one clerk didn't have to basically ask the clerk next to him to explain every step on his computer. So y'all had it set up to have 2 employees in order to be able to check out one customer at a time? I had to wait 10 minutes more and finally ask the employees to move from behind the truck so I could leave. The key drop box was not mentioned or pointed out. After 20 minutes of walking around the building on hold with U-Haul for someone to help me, I finally found it around the corner. Small sign, poorly lit. This was all after y'all took my reservation and then called me at 7am the next day to tell me I had to go to a different location to pick up the truck, adding miles and cost to me/ passing the expense on to your customer. I could go on. Incompetent, inconsiderate employees who clearly don't want to be there, don't care about the job and don't care about the customers by any perceivable observation. Won't use U-Haul again if I can help it. If I do it'll be a last resort, but I'll make it a point to encourage folks to not pick uhaul.Joseph F.
Le client n'a pas laissé de commentaire.Peter T.
Provide the manager Taylor I believe, some extra help. She was fantastic having everything run pretty smooth with only a couple people to assist.Rachel K.
Manager was excellent person and very friendly and helpful all the way I would always go to her location even if it is out of my wayBILL D.
Le client n'a pas laissé de commentaire.Jose P.
Le client n'a pas laissé de commentaire.Drevin W.
Le client n'a pas laissé de commentaire.Antoine H.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Jobito V.
Le client n'a pas laissé de commentaire.carol T.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Ashish J.
Le client n'a pas laissé de commentaire.ASHISH J.
Le client n'a pas laissé de commentaire.Sharlona M.
Le client n'a pas laissé de commentaire.james R.
Le client n'a pas laissé de commentaire.Samuel B.
Le client n'a pas laissé de commentaire.Terry B.
Very rude to elder customer and being combative charge me a U-Haul that was not what I ask for I ask for 12 foot and charge me 15 foot and lied on gas mileage will never use againCamerron B.
Le client n'a pas laissé de commentaire.Koleen N.
Literally the nicest crew I've ever had. Every single person working here was helpful and friendly.Andrew B.
Le client n'a pas laissé de commentaire.ANTONIO D. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony D. | Premières impressions
Le client n'a pas laissé de commentaire.Gus T.
Le client n'a pas laissé de commentaire.Brett H.
Le client n'a pas laissé de commentaire.Laura F.
Verify if the customer wants the insurance/protection before charging them for it. When I made my reservation, I declined the insurance but when my payment was processed upon pickup, they charged me anyway. We were in a hurry so I didn't catch it but it was frustrating to see the charge later. It felt deceptive even if that wasn't the intent.Joshua T.
Le client n'a pas laissé de commentaire.Rodney H.
This location was pleasant to deal with despite the circumstances.joann G.
Le client n'a pas laissé de commentaire.Khyber P.
Le client n'a pas laissé de commentaire.MARVIN M.
I called the day prior to my move, the truck was ready and waiting for me at 7:30 am as promised. I needed an extra few hours to complete my move which was easily arranged with one phone call. Drop off was a breeze. Everyone was professional , polite and respectful, especially Ron, because of him, he made my moving experience much less hectic Excellent team, excellent service! I highly recommend this location for all your rental needs!DENNIS R.
Le client n'a pas laissé de commentaire.Tom B.
Great experienceGEORGE W.
Le client n'a pas laissé de commentaire.Dale A. | Premières impressions
Dedicated I haul location was busy and full of trucks. Attendant was pleasant and helpful.Warren D.
Staff should pay better attention to the customer and not just carry on, on their conversation between employees. They should acknowledge the customers presence and also a smile on thier face would carry them a long way. To whom it may concern have a wonderful day.Ismael F. | Expérience générale
Le client n'a pas laissé de commentaire.NATASHA V. | Premières impressions
My storage unit suffered not one but two leaks due to an air conditioning unit that leaked on my stored goods. On site personnel should have moved my goods to a unit that was out of harms way but that didn't happen. While I was reimbursed partially for the damaged goods, more could have been done. I will not be using UHAUL in the future and would not recommend them to any friends or family.Chris D. | Expérience générale
Le client n'a pas laissé de commentaire.Luis y. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan P. | Expérience générale
Everything went as expected other than the staff setting me up. Seemed disinterested and bothered by having to work. Zero personality or engagement. At one point he started to respond to my questions as if I were some kind of idiot and not a new customer that had never been there beforeDustin J. | Premières impressions
Le client n'a pas laissé de commentaire.Jose A. | Expérience générale
Le client n'a pas laissé de commentaire.Aaron E. | Expérience générale
Le client n'a pas laissé de commentaire.TraVaniece C. | Expérience générale
Staff was very helpful and made the process of moving into the storage unit and returning my U-Haul truck very easy!Sarah J. | Premières impressions
So sorry to use this to describe someone. But no one had a name tag on. Both of the African American men were so sweet polite and very helpful. But the Mexican American gentleman was not helpful at all. He would stop and send a text message before he would help you and not friendly at all.Tiffaney M. | Premières impressions
Le client n'a pas laissé de commentaire.Sam R. | Premières impressions
Staff was very courteous.Joey M. | Premières impressions
Le client n'a pas laissé de commentaire.TERRI B. | Premières impressions
My name is Julia Hall. The staff was never able to get my name right. I found the systems antiquated and always had to wait in a line to get service. It was a relief to finally just sign up for automatic payments and never have to deal with staff again. After that it was fine.Juliet H. | Expérience générale
I wish there were easier access for upper level units. Heavier items going up stairs are difficult.Tomas M. | Premières impressions
Le client n'a pas laissé de commentaire.kamini r. | Expérience générale
The staff is completely incompetent. No idea which units have been rented. I arrived with a 15 foot truck and a storage reservation. They did not have a storage unit for me and proceeded to send me to 4 other locations that were all closed on sundays. I went over on gas, miles, and time because they were incapable of providing a storage unit. I had to take time off work to unload my truck 20 miles north the following week.CHRISTOPHER C. | Expérience générale
I arrived with the 15 foot truck to unload into my reserved storage unit on sunday afternoon to find out my unit had been rented to another customer. The employees were unorganized and unprofessional. They sent me to 3 other locations through out the Dallas metro that were all closed on sundays. They refused to accept responsibility for causing me to go over on gas, miles, and truck rental time. I was forced to take time off work on monday to move into a storage unit that was far from the original location. Very disappointed with the Uhaul Richardson staff for wasting my time and their poor attitudes. I expect more from you.CHRISTOPHER C. | Premières impressions
Le client n'a pas laissé de commentaire.Marybeth T. | Premières impressions
Le client n'a pas laissé de commentaire.Jemirea P. | Expérience générale
Awesome facility and very kind, helpful and professional staff. Perfect customer service! Especially that of employee Jacob. Thank youAaron H. | Premières impressions
Keep up this dedicate work and remind all customers to come back your helpful mind.Tebebe M T. | Premières impressions
Good deal good priceOscar S. | Online Move In
Le client n'a pas laissé de commentaire.DEJUAN R. | Expérience générale
The staff at the Richardson location was more than awesome in helping me find the right size storage unit and made everything simple and seamless to get moved in. The facility is extremely clean and even smells good. The climate controlled units were are kept at a comfortable temperature which was once on a hot day. Je ne taris pas d'éloges à propos d'eux. Thanks again, -JasonJason H. | Premières impressions
Le client n'a pas laissé de commentaire.Reginald F. | Expérience générale
Le client n'a pas laissé de commentaire.Nimat s. | Expérience générale
Le client n'a pas laissé de commentaire.Marla H. | Expérience générale
Le client n'a pas laissé de commentaire.Omar Y. | Expérience générale
Le client n'a pas laissé de commentaire.Chris D. | Premières impressions
Le client n'a pas laissé de commentaire.Aileen P. | Premières impressions
If you have 24 hour access guests I think it would be great not to block the only door to get access in the building at that time. It was very inconvenient.Chadsidi B. | Premières impressions
The first girl to come help said she needed to cut the lock off my unit. She walked away to get the tools to cut the lock and she never came back! After waiting 15-20 minutes, I finally went and found someone else who did cut the lock off and get me in. On another note, why in the WORLD would you have a split unit storage system where the larger units are up a staircase?!?! It stands to reason that anyone using the larger units probably has furniture and now we have to carry that furniture up some stairs. This is about the dumbest thing in storage facilities I've ever encountered. We won't be using this facility again for that reason alone.Sheri W. | Premières impressions
There was no instructions on the email that said i had to receive some sort of card to move in. Because i did the online move in, the email said my storage room was ready to access and all i had to do was enter the building which is not the case. as soon as i opened my storage room, the alarm went off because i had no card to swipe. Instructions were unclear and everything was confusing. I will not be using UHaul storage ever again.Mariana L. | Online Move In
My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insectsGerald B. | Expérience générale
Le client n'a pas laissé de commentaire.Alfred J. | Expérience générale
BienGerald B. | Premières impressions
Only con is there are no large storage units downstairs.Judith H. | Expérience générale
Le client n'a pas laissé de commentaire.Traci M. | Premières impressions
Le client n'a pas laissé de commentaire.Tellamiskus B. | Expérience générale
Katelyn was phenomenal and very professional!valerie a. | Expérience générale
We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we're given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.Abiha A. | Premières impressions
Le client n'a pas laissé de commentaire.Traci M. | Premières impressions
Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.Sheila B. | Premières impressions
We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.ron M. | Premières impressions
Le client n'a pas laissé de commentaire.Reginald F. | Premières impressions
Le client n'a pas laissé de commentaire.Jeremy W. | Expérience générale
Le client n'a pas laissé de commentaire.ieasha l. | Expérience générale
The storage facility was excellent and had helpful staff available.DAVID D. | Expérience générale
Manager and staff work well to serve customers and elevate the Uhaul brand.LUKE A. | Expérience générale
The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It's a four day weekend.Michelle T. | Premières impressions
Service rep was knowledgeable and stayed late to check in my vehicle return.Raymond B. | Premières impressions
The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.Janet D. | Premières impressions
The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.KEITH V. | Expérience générale
The U haul reps were patient and thorough throughout the year processBrandon R. | Premières impressions
Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.Lisa H. | Expérience générale
Everyone was greatMatthew P. | Expérience générale
Easy and efficientAllen M. | Réservation
Awesome staff!Lydia H. | Expérience générale
Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when west barnabas p. | Expérience générale
This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.Dee A. | Expérience générale
S.O.Migna C. | Expérience générale
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