Customer Reviews for U-Haul Moving & Storage of Richardson

7722 évaluations

412 N Central Expwy   Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street)

(972) 234-1343

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 234-1343

412 N Central Expwy
Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Be honest with the customers and do not overcharge them.

BILAL Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISS S. 
Évaluation :
3

The key drop was extremely hard to find. It would be good to label it better.

Scott S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
3

For starters, when someone orders a motorcycle trailer from you make sure the get a motorcycle trailer. I reserved one and got something heavier which cost more in gas for the vehicle. Speaking of vehicle. You knew this was a one way trip to Oklahoma and put me in a truck with a severe oil leak. Had to use my own money to keep oil in the damn thing. After giving you 500 $of my money. This shit sucked

Rafael B. 
Évaluation :
5

Was given a second truck as first one had tire issue

TIMOTHY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK ANTHONY C. 
Évaluation :
3

The morning crew with the females was awesome, they were fast and very helpful as was the guy that hook the trailer to my vehicle! But my return at 4pm was awful! I couldn't understand what guy was saying he wasn't courteous, he seemed like he didn't want to help me or do his job! So now if I need a trailer I'll go further away to the garland super store.

BOBBY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nam C. 
Évaluation :
1

Lack of employees to attend and the guy that attended me when I returned the truck lacked of education and good manners.

BYRON S. 
Évaluation :
2

First, the only employee who showed up for work at this location was great, very overworked but nice attitude and capable. I felt for her. When we arrived, we found no one in the offices or front lot anywhere, we searched and found her taking care of someone in the other lot. Once we found her, she finished up with the other people and took care of us. We only rented a trailer for a little over an hour and on returning had the same scenario, although she did say a couple of people were arriving that afternoon to help out.

Alan M. 
Évaluation :
5

Customer friendly

Oluremi O. 
Évaluation :
3

They charged me 8,00 $ for gas when I returned the truck with the same amount I picked it up

RAFAEL R. 
Évaluation :
1

Rude workers Manager was nice

Kentrica H. 
Évaluation :
1

The reservation was for 10:30 A.M. uhaul didn't have a truck until 4:30 P.M. that truck broke down 2 minutes after leaving the location. I was charged twice for getting another truck. Because of uhaul broken business process, we got to Austin at 4:30 A.M. for the job relocation. It was a nightmare.

AUGUSTIN G. 
Évaluation :
5

EASY AND QUICK CHECK OUT, FRIENDLY STAFF

TINA J. 
Évaluation :
3

Car was not well inspected and had a very bad water leak, which caused a bad and uncomfortable ride. I got wet every time there was rain!!!

JOSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya C. 
Évaluation :
5

One thing let customer know about the phone text.to verify the damage mileage and gas.

Oscar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Great customer service!

CYNTHIA RENEE D. 
Évaluation :
5

I could not find the last information to drop off the truck but later found it in my text messages after receiving a text to a survey. I looked in an email but there's wasn't one. I am sorry about that.

MAYAMEEN M. 
Évaluation :
5

This was a great rental experience! Friendly and efficient employees. Everything went flawlessly!

JOANNE M. 
Évaluation :
1

Do not use this location worse management ever. Nearly assaulted by employee had to call police. Over charged me

BARLOW I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FRANCIS J. 
Évaluation :
5

Everything went as planned and equipment was in good operating order. Will definitely use u-haul again if necessary... Would like to receive a written receipt from u-haul to my home address at 5939 Elderwood Dr., Dallas, Texas, 75230.

LAWRENCE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILSON L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE H. 
Évaluation :
1

Staff was not helpful. Both individuals were short with answers when asked about the process of returning equipment and seemed annoyed at needing to help. My vehicle was also scratched by the employee during the return process.

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
2

When I arrived at approximately 8:00 am on Monday, 4/26/2021, there was no place to park the truck. Additionally, I entered the office on 2 different times and nobody was manning the desk. Finally, I went back in a third time and one person was working the counter and I was 3rd in line. Then a second person came in to work the counter and took very good care of me checking in the truck.

Steven P. 
Évaluation :
4

The truck did smell of smoke.

Richard P. 
Évaluation :
3

Was called an asshole by a employee named Mike after not knowing what/where I needed to go.

ALFREDO ELIAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMARCUS G. 
Évaluation :
3

dropped off after hours

Mary M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD MARVIN P. 
Évaluation :
1

All Employees except the trailer shop mechanic or w/e related occupational label he was were extremely rude and unknowledgeable of their job & services to lend any type of help what so ever.

Eric E P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAKOV S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIUS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK D. 
Évaluation :
5

Excellent service à la clientèle

NAHLAH F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy F. 
Évaluation :
4

Your key drop location is a mess. Had me going round the building like 10 times literally looking for the key drop as depicted in the picture shown after completing the returning process. I had to locate the key drop spot by chance. Please make it more visible, as shown in the picture. If I may suggest put in at the customer entrance.

TERENCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ciarra M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TRENT D. 
Évaluation :
5

Multiple employees went out of their way to help troubleshoot trailer lighting and quickly found a solution that allowed us to be on our way quickly. The equipment was clean and well maintained.

KARL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel K. 
Évaluation :
5

The front desk associates were super friendly and funny.

KRISTIN B. 
Évaluation :
4

truck DC4189H front tires showed signs of wear, Front suspension/steering work needed. Uneven road surface steering issues.

monty G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
4

Store and lot are very crowded. Most equipment is stored in a 2nd lot behind and across a side street from the main "store" building. Store building is also somewhat cramped. That being said, staff is very helpful and know their stuff. Check out and check in was handled quickly and efficiently. Personnel amical.

ROBERT R. 
Évaluation :
1

•The Customer Service Rep, Kalip Tristan, was unpleasant and rude. I entered the store and wasn't greeted, I had to greet him. He had a stone cold in the face look (serial killer much?) and was not helpful. It was like I was interrupting his day when HE is paid minimum wage to do nothing. What a horrible way to start a lovely Saturday morning. •The U-Haul wasn't horrible but it wasn't clean either. I could tell it wasn't thoroughly cleaned because I found another customer's work ID in the truck. How do you miss that? By not cleaning, that's how. I left the ID in the cup holder so someone could get it this time and hopefully return it to its rightful owner. The rental smelled and it made a horrible noise. Annoying. •The return process was horrible! My reservation could not be found when I signed into my account so I had to call a phone rep to resolve the issue. Took pictures for my own records and left the crowded facility in disgust and irritation. I've rented trucks and storage units from U-haul many times in the past but I will search for other options in the future. U-Haul has charged me with toll fees that weren't mine, merged my account with someone else's and the customer service is pathetic! Taking my business elsewhere and spreading the word for others to do the same. Good riddance!

NYCOL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAVERTA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

M'lynne M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PARIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian S. 
Évaluation :
4

Have a bell to ring so I don't have to keep yelling “Hello” until someone finally saunters in.

DAVID R. 
Évaluation :
5

Doing great.

JON R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENNY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILKESHA H. 
Évaluation :
1

Pick up of the small trailer went well - staff was helpful and friendly. Drop off was laughably rude. Counter person and check in person seemed angry to be working. Neither made even an attempt to be friendly or helpful. When I asked for the manager, counter person just pushed a deck of biz cards across the counter - no apology, no attempt to see what went wrong. Left a voice mail for the GM - of course, no return call. I'm not much on doing reviews, but this was so hilariously rude I had to say something.

KEVIN G. 
Évaluation :
1

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Gerald B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN SWIFT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLIS S. 
Évaluation :
4

The link sent to me for after hours online vehicle return did not work. Tried repeatedly but could not access. Please do not charge me your 20 $“convenience charge.” There was nothing convenient about me trying for 30 minutes to get your online checkin to function.

HAROLD H. 
Évaluation :
5

Everything was great.

PETER BLAKE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian S. 
Évaluation :
5

Rien

JON R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
3

Key box not visible to see

Willis N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jean R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
2

The reserved trailer was not available. The chains would not fit on my truck so could not use the replacement trailer. The person who said the trailer was incompatible due to the chains not working with my vehicle said they would cancel and refund but did not. I am still trying to resolve the issue and will report it to my credit card if not addressed quickly. Home Depot was able to accommodate and I will recommend them over U-Haul.

Allen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE F. 
Évaluation :
2

They were rude and not professional at all.

MEREDITH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina J. 
Évaluation :
3

Bigger Truck I reserved online was taken by another location as I was in line. Smaller truck cost me more in time, mileage, and labor. Not really the store as employee was professional. Previous night's phonecall to Garland McCree location put me on hold for 43 mins, 20 mins before closing time.

STEPHEN C. 
Évaluation :
5

Have the key drop off marked more clearly

Luke S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EMILY O. 
Évaluation :
5

Staff was helpful and flexible..

ROBERT H. 
Évaluation :
5

When we called the dispatch number and told them that we were running behind because we were in slow traffic, this U-Haul location stayed open a few minutes later to make sure that we were taken care of. That totally rocks!

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judit S. 
Évaluation :
5

The team could use more hands on deck .Kaitlyn and her team are great . I rent from uhaul frequently for years and have never had problems with the trucks .Covid has had its toll on every business people just need to be patient .The team at Richardson Tx are just trying to do their job . Treat others like you would like to be treated .

MICHAEL S. 
Évaluation :
5

Every one was very helpful and professional.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Very Helpful and patient. Trucks always ready, clean, and equiped.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred J.  |  Expérience générale 
Évaluation :
5

Bien

Gerald B.  |  Premières impressions 
Évaluation :
4

Only con is there are no large storage units downstairs.

Judith H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tellamiskus B.  |  Expérience générale 
Évaluation :
5

Katelyn was phenomenal and very professional!

valerie a.  |  Expérience générale 
Évaluation :
1

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we're given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Abiha A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci M.  |  Premières impressions 
Évaluation :
1

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

Sheila B.  |  Premières impressions 
Évaluation :
1

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

ron M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ieasha l.  |  Expérience générale 
Évaluation :
5

The storage facility was excellent and had helpful staff available.

DAVID D.  |  Expérience générale 
Évaluation :
5

Manager and staff work well to serve customers and elevate the Uhaul brand.

LUKE A.  |  Expérience générale 
Évaluation :
5

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It's a four day weekend.

Michelle T.  |  Premières impressions 
Évaluation :
5

Service rep was knowledgeable and stayed late to check in my vehicle return.

Raymond B.  |  Premières impressions 
Évaluation :
2

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

Janet D.  |  Premières impressions 
Évaluation :
5

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

KEITH V.  |  Expérience générale 
Évaluation :
5

The U haul reps were patient and thorough throughout the year process

Brandon R.  |  Premières impressions 
Évaluation :
5

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Lisa H.  |  Expérience générale 
Évaluation :
4

Everyone was great

Matthew P.  |  Expérience générale 
Évaluation :
5

Easy and efficient

Allen M.  |  Réservation 
Évaluation :
5

Awesome staff!

Lydia H.  |  Expérience générale 
Évaluation :
5

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

st barnabas p.  |  Expérience générale 
Évaluation :
3

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.

Dee A.  |  Expérience générale 
Évaluation :
5

S.O.

Migna C.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page