Customer Reviews for U-Haul Moving & Storage of Rundberg

Évaluation :

5

The unit was clean but the passenger side mirrors were useless and I couldn't adjust them…. Basically the unit was a danger to drive. Could cause an accident while changing lanes.

Évaluation :

5

U-Haul could make magic available to everyone to fix whatever is broken in their lives

Évaluation :

1

I placed an online reservation a month in advance to do a one way rental. I got told two days before the rental I would have to travel to Killeen. I wasn't happy about it but said it was fine and booked it. Then 3 hours before my rental I got notice I didn't have a truck. I called and they said I would have to go 3 hours away for a truck. I ended up calling the reservation line to see what else may be out there only to find out there were trucks available all over austin. It was just no one wanted to give me a one way rental. I cancelled the one way and picked up a truck 5 miles from my house 15 minutes later for a truck I had to bring back. This could have screwed up my whole move out and the people I talked to about it didn't care. The people at this branch were fine, but I had no other way to share my feedback.

Évaluation :

5

I didn't get the name of the guy who waited on me, but he was really good. Professional and the problem is work.

Évaluation :

5

EFFICIENT, U-HALL van was perfect for our needs, and the rental process was painless, Love it

Évaluation :

4

Please make sure when scheduling you let your customers know about upcoming holidays that you were closed. I was told my truck could be ready yesterday when the representative did not realize it was a holiday and neither did I and my Husband and I ended up going to three different locations to pick up a truck for our moving day. It was very stressful, but we got it done somehow thanks to the wonderful representative who found availability for us in such a short notice. And we are able to still return the truck within that day.

Évaluation :

3

This location is a joke… I had the 26” Truck for a little over 6 hours and I was charged for 2 days. It should have been $119 but had hold for $160 then charged me another $139.00. They were getting ready to close and told me to check online. I forgot and left my paper work in the truck and didn't know I need to take a picture of the mileage and gas line. I was told to just put the keys in the box… so I feel like charged me what they wanted… I'm so upset I feel never use them again. The only reason I went to this location they were the only one with a 26 truck.. scammers at 10125 N Ih 35 Austin TX 78753.

Évaluation :

3

The uhaul app never worked. Its horrible.

Évaluation :

4

Staff

Évaluation :

4

Checking-out took about an hour. Seems some electronic system was not working. Guy doing the check in was doing the best he could. Check-in was very efficient, however. Took less than 5 mins! Trailer tie down rings were missing / broken at the tailgate end of the trailer. Had to improvise to secure my load.

Évaluation :

3

Over charged and charged late hours service fees

Évaluation :

3

this location was much better than the one at Pflugerville by I-35 . However the truck was not well maintained. Its transmission was not switching the gears well. The handbrake was not releasing easily. The truck was hard to control on the way. It had no alignment.

Évaluation :

5

Very fast check in and out and smooth Drop-off.

Évaluation :

4

Refund my deposit and the charge for furniture dolly I did not recieve when I left with rental equipment

Évaluation :

5

Please recognize the young man that signed me up this morning. Sorry I do not remember his name but could not have been more professional and courteous with me even after he had to deal with an unpleasant phone call and was equally professional with them as well. He is a ROCK STAR for UHAUL

Évaluation :

5

He was very helpful and the transaction was quick.

Évaluation :

3

Signed up for 24/7 check-in. Had to pick up key in store from employee. No other customers in store and the one employee had me wait 10 minutes. Then gave me a different truck than what the online check-in said. Truck was not ready - prearranged equipment was by not in truck and I had to move the truck for the employee to load it. I'm disappointed in the check-in process at this location.

Évaluation :

5

Staff was great and very polite.

Évaluation :

5

The Staff were all very friendly and very helpful.

Évaluation :

4

Best deal on moving crates in Austin.

Évaluation :

1

The “General Manager “ was rude. I am a regular with uhaul. Regular meaning, I rent 2-3 times a week. I have never been told a picture of me needed to be taken although my license was given to them. I have always been able to use the card on file when booking, this location did not let me use the card. In between checking customers in the guy kept leaving the desk to go outside. I called my husband and told him to NEVER BOOK AT THIS LOCATION EVER AGAIN!!!!!

Évaluation :

5

Buena atención al cliente

Évaluation :

5

The employees were very professional, helpful, and friendly. They appeared to enjoy their job. Their smiles made me feel comfortable.

Évaluation :

3

Sunday storage would be better if opened til 7pm & Ray the truck cleaner is very rude not a huge asset to Uhaul

Évaluation :

4

Both on check in and check out, no one was at the counter for an extended period of time. I felt that Both the representatives I dealt with were either borderline or completely rude. I've never felt that way at other uhaul locations. There's a lot of room for improvement here

Évaluation :

1

You'll hear from my lawyers.

Évaluation :

2

They charge me the extra money for no reason

Évaluation :

5

I'm very pleased and grateful for the help i have received...excellent customer service..thank you for everything!!!

Évaluation :

1

They are trying to scam me and claim that I caused damages.

Évaluation :

3

30+ minutes in line to pick up my rental. :/

Évaluation :

5

You're doing Every thing Great

Évaluation :

5

Michelle was there all alone and did a fantastic job taking care of all customers. Phenomenal employee.

Évaluation :

5

Everything is awesome. Keep up the good work.

Évaluation :

1

I rented 6'x12' utility trailer for a day and returned it 30 minutes late because I spent about an hour cleaning up and hose the trailer down and returned it squeaky clean. I was charged an extra day for 30mins. They just told me you didn't have to clean. Guess they could charge a cleaning fee that way. Not going to rent from this location ever.

Évaluation :

5

VERY EFFICIENTLY RUN WITH VOLUME

Évaluation :

5

Thanks for always being professional!

Évaluation :

5

Nothing. I was in and out quickly and had no issues.

Évaluation :

5

The staff is always very friendly, and I've always gotten the truck I need, even on short notice. I will definitely use this location again in the future.

Évaluation :

5

I wish other companies were as organized and professional as you folks! Thank you again. Ken Decker

Évaluation :

5

2nd time using this location. Staff is great. Vehicles are clean. Process is quick. Return is painless. What else can you ask for?

Évaluation :

5

The agent was helpful in helping us choose the right size.

Évaluation :

5

Allow renting the small pickup truck with a bank card

Évaluation :

3

Actual inform the customer when you have something reserved they won't be able to fill the order, the guy at the counter was at least trying his hardest to find a solution which I do appreciate

Évaluation :

2

- Only one employee the morning of pickup, which meant an extended wait time in line. - Employee rejected the hitch pin that has been in use on my hitch for years, and with which I have towed dozens of U-Haul trailers, including from this location. This forced me to buy a new one from U-Haul on the spot. I'm happy to present the rejected pin to any U-Haul representative for further inspection.

Évaluation :

5

This location was on point with protocol

Évaluation :

5

Nice and easy drop off. Well done.

Évaluation :

5

The Staff was great!!!!

Évaluation :

1

Horrible! Staff was very rude, over charged my credit card without my authorization. Refused to lease me dollies.

Évaluation :

5

Friendly, knowledgeable staff Neat clean environment and equipment. Would recommend this location

Évaluation :

5

very helpful staff.

Évaluation :

5

Employee at opening was alone and overwhelmed without assistance, but I was able to check-in on mobile.

Évaluation :

1

If I had choice I will go to another rental service because I regularly rent uhaul for my business but even resevereing prior to my event uhaul will automatically cancel regevesavation without call because I was late for 30 minutes. Uhaul only want customers not loyalty

Évaluation :

1

The girl working the countertops me it would be cheaper to drop off trailer on a one-way route then when I got to the counter she charged me $200 more and said she didn't say that it would be cheaper. When I questioned her about it, she completely ignored all my questions. Then after a couple more questions, she threw up her hands and said she refuses to help me anymore. I will never rent from Uhaul again. Her name was Selah Price. I will take my money elsewhere.

Évaluation :

5

Perfecto ,excelente trato

Évaluation :

5

Shit was fire

Évaluation :

5

Do not know the guys name who helped me, but he was wonderful. Went out with his way to help me.

Évaluation :

3

The people were pleasant enough, but over worked. The truck dash lights were not working which made driving difficult to determine the speed. This malfunction is easy to overlook if the vehicles are mostly driven during daylight, but very hazardous if you get caught having to drive after dusk.

Évaluation :

5

Contracted with U-Haul from two separate agencies within a weeks time and it was the difference one would find between night and day. Find out what makes the Rundberg location work and then pass it along TO EVERY OTHER AGENCY YOU'VE GOT!

Évaluation :

5

Rien

Évaluation :

5

Si

Évaluation :

5

The manager is very kind and attentive the staff was friendly, informative.

Évaluation :

5

the staff is so freindly, I had a storage and i was treated so nice that I talked my daughter into moving her storage from next door to uhaul, I would tell everyone I know.

Évaluation :

5

Francis is amazing

Évaluation :

5

I stopped by public storage and they never had anyone there to help me, but one day I stopped by u haul and I am so glad I did,

Évaluation :

5

The times i have been there i have been treated very well

Évaluation :

5

This U-Haul and storage has been my favorite. Secondly, it sets in s great location. .

Évaluation :

5

Very good

Évaluation :

4

todo lo demás es bueno solo los horarios son los malos quisiera que estuvieran abiertos 24/7

Évaluation :

5

Amazing manager and staff. They all went above and beyond. Would definitely recommend to all friends and family. Thank you all, take care

Évaluation :

5

I had no problems with them at all.

Évaluation :

5

Rundberg location great!

Évaluation :

5

Every one of the staff were helpful and welcoming. Great job!

Évaluation :

2

I have been using Public Storage since my earlier moving days, always came back, never had any issues. Unfortunately, my unit was vandalized 2628. To my surprise my 2 TV's, my bed and a nice desk were taken. Yes, there are cameras, but they didn't seem to capture visuals on the thief. Plus, I had to pay for a whole month for 5 days before I was moving out with no refund. I'm terribly disappointed.

Évaluation :

4

Staff wasnt helpful a couple of times. My unit door got stuck and I was made to leave it up and unsecured.

Évaluation :

5

I had done everything online and I knew I was good to go, but I had stopped inside to make sure everything was good and thank goodness I went In cause I would have been lost with the key pads and what to do. The lady manager had explained everything and she was wonderful. Unfortunately I'm terrible with names and I can't remember hers but she works at the ih35 and rudburg uhaul. She was amazing. Thank you very much.

Évaluation :

5

the manager of the store the day I was there, I believe a lady named Francis, but I could be wrong, is simply excellent. She is kind and patient and she solved all my problems when I messed up an online reservation. My move would have been so difficult and she cheerfully and helpfully got me a truck and handled all the paperwork and online stuff. Thank you so much! Both times I used this facility she was there and was so friendly and helpful and knowledgeable. The storage facility is great, too. Easy in and out with our stuff. Huge elevator and lots of dollies to move. I was surprised at how quickly we could load and unload the unit.

Évaluation :

5

Manager was awesome

Évaluation :

5

Staff was very helpful and patient. Everyone there was busy and working hard. The manager Francis was very helpful not only with me, but also with her coworkers. It was nice to watch her handle problems. She did a great job. Unit is clean and access is pretty smooth.

Évaluation :

1

TLDR; Do not recommend this location, save yourself and go somewhere else. I would not choose this facility again. I reserved my unit online, which was a very smooth process, but it was in person moving in where I learned what a mistake I had made. First, they tried to get out of the one month free rent (which I was due, given my one-way truck reservation through UHaul), and had to end up calling the manager (who was not on-site) to make sure that it was okay for them to give it to me. After confirming all of that, buying the lock for the storage unit, and going through the final booking for my unit, I was shown my unit and then informed that the access hours ARE NOT WHAT IS LISTED ONLINE. My access hours would actually be the location's office hours (7am-7pm Monday-Saturday and 9am-5pm Sunday, instead of the listed 5am-10pm). They changed their access hours sometime "in the last year or two due to multiple break-ins of their units". My representative repeatedly told me "I wouldn't put anything of value in your unit if I was you". After learning about that, I was informed that their access system was having difficulties, so I would not be able to use my key code to get into the storage building to access my storage unit. Instead, I would have to get the manager or another representative to open the storage building door for me each time I wanted in. When I asked when that issue would be fixed, my representative said he was unable to give me any sort of timeline (days? weeks? months?), only that they were working on it and it would "hopefully be fixed soon". My representative's code worked, and while we were talking about this, several other people were able to use their codes to access the building. Maybe it was because I have a new code? He was sure my code wouldn't work, but was unsure why, and it felt super shady. I tried my access code later, and sure enough it did not work. To top everything else off, the interior temperature of the building was sitting just above 90 degrees. There is a sign on the wall that shows a thermometer and says "For your comfort this storage area is kept between 65 and 85 degrees". It was cooler than the 102 degrees outside, but given I'm paying extra for a climate controlled unit, it would be really nice if they actually kept it within their stated acceptable temperature range. To sum up, I would absolutely not recommend this location to anyone. I was talked down to the whole time, and the whole interaction felt really shady. Also I would have chosen a different location had I known about the multiple break-ins of storage units! If I had known what I know now, I would not have gone here. TLDR; Do not recommend, save yourself and go somewhere else.

Évaluation :

4

The staff member who helped me check in the car carrier in order to be able to unload the truck was friendly and helpful. She referred me to her manager for the storage unit, but he initially wanted me to pay for a new 5*5 reservation rather than checking me in to the 5*10 one I reserved as part of the one way rental. When I told him one of the car carrier tie down straps was torn shorter than the other but the staff at the original U-Haul attached and tightened the short one for me, he rudely grilled me saying he was going to check and double check for any marks that he can attribute to me as an unreported accident and that the safemove insurance would not be valid if he could find a scratch. No, I didn't have any accidents in it, but we definitely left the side-view mirrors cleaner and better aligned than how they started out. Both the storage unit manager and my new apartment manager said that the U-Haul storage facility is in a bad neighborhood in terms of break ins.

Évaluation :

5

I will always rent from y’all do you have a nice yeah but very nice general manager💯

Évaluation :

5

You folks were absolutely awesome ! THANK YOU ! THANK YOU !!!!!

Évaluation :

5

Linda was amazing! The store was very busy and short-staffed. Despite the long wait, she was accommodating to everyone and an impressive multi-tasker.

Évaluation :

5

Gracias

Évaluation :

5

Nice and knowledgeable staff and a very convenient location for my wife and I.

Évaluation :

5

I had no issues. I stayed 1 1/2 years It was perfectly fine.

Évaluation :

5

Camry was so nice and helpful with everything that I needed

Évaluation :

5

Camry is extremely easy to deal with as she is a consummate professional. I deal with attorneys all day and dealing with Camry was a breeze. Her knowledge and friendliness made this an easy experience for me.

Évaluation :

1

I cannot at this time recommend uhaul to anyone I know at this point and time. For any type of rental or storage.

Évaluation :

5

N.D.

Évaluation :

5

Lisa was amazing!

Évaluation :

5

Perfect

Évaluation :

2

The manager at that location is never available. I had paid for 24 hour access which I tried to use and it didn't work and they didn't apologize for it. There was roaches in my unit and no apology that time either. I had to move my stuff and spray everything.

Évaluation :

5

Service is great.

Évaluation :

1

I called b speak to Mr Henry Guerra When I woman answered I told her my issue about me being charged over my mileage. She then put me on hold but before said she was getting someone to better assist me. Another girl got on the phone and was professional at first but then began to cut me off the. Telling me it was my fault o should have taken a picture of my mileage. Things got more rude then she put me on hold I hung up she kept calling me back finally when I answered I asked to speak to her supervisor she was arguing with me about that. She then got a man on the phone claiming to be a supervisor but wouldn't give me his name so he hung up on me. I never had this experience before until now I have used U-Haul for 20 plus years and never had anyone rude or disrespectful. I will be sending an email to Henry. Y'all need to hire professional staff..

Évaluation :

1

Terrible experience! When I got to the Uhaul facility where I made my reservation, they told me my unit was no longer available. WHAT IS THE POINT OF A RESERVATION SYSTEM IF THE ONLINE RESERVATION IS NOT HONORED! I am lucky they were able to help me find another unit nearby although I am now paying more than I had initially intended to for a unit of the same size. Great staff, terrible reservation system. I am never recommending a uhaul storage unit to anyone and will never use uhaul storage or anything uhaul again. Moving is already a stressful experience, and finding out that the unit you reserved is no longer available when all your furniture is a truck in the parking lot is even more stressful . Awful, irresponsible, and unbelievably unreliable.

Évaluation :

5

Staff member who helped us was great. She want above and beyond to meet our needs and made our experience very pleasant. Additionally the store was very busy but all workers worked so well their was hardly no wait. Great experience at this location.

Évaluation :

5

Great service. Needed the truck longer and they approved it. Merci.

Évaluation :

2

I felt like the haul truck was going to break down. Glad I was just going around the corner. But in the storage room needs better directions I got lost for the first time called for assistance nobody answer the phone neither time.

Évaluation :

5

Cheapest in town. I had looked at other places and they all advertised these "sales" but then hit you with admin fees. Looked up prices on the website for uhaul and at checkout there were no surprises.

Évaluation :

5

Yeah your staff you had at the place where I picked my truck up and where I had my storage unit at never it went above and beyond the call of duty I mean they were definitely good employees you know I think you should give him a raise and her a raise cuz of the young lady that was that helped me with my toolbox and I didn't expect her to help me but she just came out of there and turns out she was stronger than I was but yes she was the one that was working on the one on I-35 north in Austin Texas but yeah I would recommend y'all cuz that's the only people yell the wrong people I deal with you because you get it right every time.

Évaluation :

5

The Lady that helped was very very sweet. I cannot remember her name but she was a thin African American Girl and she was there around 4ish on Friday 6/11/21 at the IH35 location between Breaker and Rundberg in Aust tx ..She was really caring eased my mind as I was going through a tough situation! I would like to recommend if at all possible she have some type of recognition for her outstanding customer service. She seems to be really dedicated and loves her job!

Évaluation :

5

Great place my furniture was just like I left it

Évaluation :