I ordered a truck with an Appliance Dolly. But when I got my truck and came to my location it turned out that the utility dolly is inside. No one replaced it with an appliance dolly, Had to come back on my own vehicle and get an appliance dolly. As a result, I was charged for both dollies. Also, the utility dolly was partially broken. The truck's windshield was very dirty inside. I used the self-service app, returned the truck afterhours, and drop the key to the dropbox but I got the call on the next day with the question - "where is the key?".Yaroslav H.
Customer Reviews for U-Haul Moving & Storage of Rundberg
Pour nous contacter
Austin, TX 78753
(N Of Rundberg)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DIANNA C.
Fat and easyDELORIS B.
Great place for all your moving needs with a wonderful helpful staffJASON S.
Le client n'a pas laissé de commentaire.OSCAR V.
Terrible! Watson & Taylor location needs a complete overhaul of management. The Runberg location was decent but definitely could be better. Highly disappointed in my experience with this companyMAUNYA J.
I reserved the vehicle online and then went in to pick up the truck. The staff was busy, but they had great customer service interactions with everyone I witnessed, including during our transaction. We went over the reservation and the employee went over instructions on how to return the truck. He was calm, quick and very respectful. I was charged exactly what I expected. I would highly recommend this facility!RONDA P.
Le client n'a pas laissé de commentaire.TAMMY T.
The employees were knowledgeable and helped me Select a trailer.GARRY S.
My original return location was a random field in Manor, TX off 290. I drove across the city to return the truck, passing a few locations that would've been so much closer. Horrible return experience!Patrick G.
24/7 customer support (which has nothing to do with the location I got the truck from) was very disappointing. We were on hold for over an hour trying to get a question answered. Please improve response of the 24/7 support. Otherwise, great experiences getting and using the truck.Daniel M.
No improvements needed here. Everything was great!!velda S.
Henry Guerra was extremely rude and unhelpful. Walked us through nothing did not add my husband as a 2nd driver the uhaul inside the cab was not clean and he gave us one parked in the tightest spot did not pull it up for us and just walked off after handing us the keyKIFFERIE C.
The lady on the location check only the back lights of the trailer but not the side lights and front lights I told the lady that one light don't work and he told me that only the back lights work that that lights is only a reflector. And al told the lady that why on the passenger side they same â€œreflector was on. He ignored me and walk inside the store. I go back to ask is there going to fix the lights and he told my that is a reflector not a light They need better customer service and tech the employees to talkDAVID H.
Keep maintenance on vehicle up to datesara J.
The lady that helped me was outstanding.Jane E.
Le client n'a pas laissé de commentaire.camry w. | Expérience générale
Le client n'a pas laissé de commentaire.JACKSON B.
Le client n'a pas laissé de commentaire.Brittany H.
Le client n'a pas laissé de commentaire.DIANNA C.
To much paperwork for a return, pictures if you have cameras and the truck is there.Jose V.
A pleasant experience. Counter representative was friendly and thorough. A real courteous person. A true professional.FRANK C.
Le client n'a pas laissé de commentaire.CAROL O.
Le client n'a pas laissé de commentaire.WILLIAM N.
Nothing. You guys were perfect. The lady that worked inside was amazing. She was so sweet and attentive and very helpful even though I walked in right before close.DOMINIQUE G.
Very rude manger and bad customer service. I will never go back to uhaulWILLIE R.
Great service, quick, easy and friendly.Matthew J. | Expérience générale
Even when I made a mistake, the clerk was so nice and help me get the right trailer I needed. Nice and friendly staff. Need more people like her.WINIFRED F.
My experience with this location was absolutely abominable! First, I let the attendant connect the trailer and they forgot to latch the hitch. Fortunately I noticed at my next stop. Next, I noticed the trailer was pulling harder than usual and not braking very well. I saw the trailer brake actuator was misaligned and decided to take the trailer back before the agreed time, hoping to swap it out. While discussing with staff, I also noted a lack of brake fluid inside the reservoir. This led to a serious case of denial with the manager on duty, Pono. He tried to claim the trailer had been jack-knifed and that the 1/4" of fluid in the reservoir was sufficient. I wasn't gullible enough to fall for his antics, which seemed to raise his ire. He then refused to make any consolation for the fact that I returned the trailer due to safety concerns, even though I wasn't done with it. I was then charged the full amount and they said I would need to go to another location if I wanted to rent a different unit. As a self-employed mobile mechanic, I find the state in which this trailer was rented to be completely irresponsible. The way I was treated was also inexcusable.MATTHEW P.
Only one person working at the location, we waited in line for a while and then when we got our keys, they just sent us out to find it ourselves. We could not find it because it was parked behind other ones. We rented our Uhaul for 10am, and left around 10:45.Gloria M.
N/A my experience was excellentJeffrey S.
Le client n'a pas laissé de commentaire.ROSS K.
Le client n'a pas laissé de commentaire.ALLEN R.
I've been to thia place a bunch of times and everything always goes smooth. This time there was a guy who claimed to be a "field manager" covering for the guy that is usually there. This manager was extremely unprofessional. He was ranting about it being very busy that day with gas tank sales because of a freeze (rare in Central Texas) and he wanted to leave already because his shift was almost over. I asked to rent an enclosed trailer and asked if it could be dropped off at the south Austin location, he said the rate for that was higher than dropping it off in the same place and i said it was okay bacause i did not want to drive back to the north location with icy roads at night. Then he "hooked me up with a sweet deal" which i did not ask for, where he was going to charge it as an in-town rental but since he has "special managerial powers" he could let the south location know I was gonna drop it off there at no extra charge. We proceeded through the the process of making the contract, he did not explain anything, he didn't even ask me for a signature like they usually do. He just charged me, hooked up the trailer in a rush and off i was. Hours later I tried delivering the trailer in the south location, they unhooked it and were about to charge me 80 $+ for delivering in the wrong location! I explained that this guy said he was gonna let them know that i was delivering this trailer gere at no extra cost and they couldn't take it, understadibly. So i drove back all the way north in very bad icy road conditions at night in Texas where people don't know how to drive in a winter storm to deliver it. I know this is an internal feedback and I did not leave negative remark anywhere else because i don't want to adversely affect this uhaul location where they are usually top notch. But i did want to bring this to your attention. If this was my employee, I would fire him immediately! I wish I had his name and or a recording of the transaction that day.OSCAR EDUARDO H.
Le client n'a pas laissé de commentaire.RAY B.
Absolutely horrible. I literally asked the lady who's an employee named Kameron to come check my mileage and gas (which I re-fueled and have images of proof) before leaving because I've heard how shady U-haul can be. She stated ( it's fine and that we'll take your word for it so I leave. Next thing I know I'm charged an additional 14 $. I call and the manager said ohhh yeah you were 9 miles over. I then had to break down the math for him 9 x 0,79 and he was amazed with my skills. Fuck uhaul I'll never use you guys again. Over 14 $fucking dollarsCHANDLER R.
Thanks for everythinkALAIN S.
Le client n'a pas laissé de commentaire.BROCK R.
Carly was extremely professional & courteous. She was very helpful on disconnecting the trailer from my car & getting my refund promptly. Very good employee!!!Laura V.
Le client n'a pas laissé de commentaire.Elisha J. | Expérience générale
Le client n'a pas laissé de commentaire.JEAN L.
I want to place good word for your enployee named Henry (I hope I speled it right). I rented tow dolly and my turn signal didn't work . He fixed , put me back on the road. Keep close people like him Tihomir C.TIHOMIR C.
As long as Camry and Henry are there things will run smooth. Beautiful experience the last 4 times now. Will continue to do more business at this locationDESMOND E.
Le client n'a pas laissé de commentaire.Mustafa K.
Le client n'a pas laissé de commentaire.DONJE P. | Premières impressions
Le client n'a pas laissé de commentaire.GREGORY S.
The staff were friendly, helpfull and overall nice and patient with me. As a senior, I find other places a little short tempered but not these folks. I would like to let them know they did a GREAT JOB! Thanks so much.WINIFRED F.
Le client n'a pas laissé de commentaire.KATLYN H.
Le client n'a pas laissé de commentaire.Erika H. | Premières impressions
Le client n'a pas laissé de commentaire.COURTNEY T.
Disclose late feesCORY W.
Le client n'a pas laissé de commentaire.Tyler S.
Thanks for the easy pick-up/check-out process. Made an already stressful time so much easier.Rocio S.
Use computers to track appliance dollies. Don't send customers to pick up a dolly from another location when that location does not have the dolly you're sending them to pick up. Guy said that he didn't have an appliance dolly so he sent us to pick one up at another location because they had one available. They did not. Waste of time. Uhaul is no longer my go-to for rentalsBENJAMIN D.
Le client n'a pas laissé de commentaire.HANFEI L.
More information on the charges I return the uhaul at 11pm if I would hav known I would have been charged for another day I would have kept for another dayChris R.
This place and location is awsomeTINA G. | Premières impressions
Le client n'a pas laissé de commentaire.RONNICELYN TISHA J.
Please use the online check out. It will take sometime but it will save you time from standing in line.TUAN K.
CRUISE CONTROL!!!! Maintaining speed was exceptionally difficult. Accelerator was small and stiff and made it really hard to keep a steady speed. It also made my ankle, knee and hip really sore. Back up cameras would be useful.SUSAN M.
Le client n'a pas laissé de commentaire.DUSTIN G.
Make sure vehicle has been maintained mechanically. Windshield wipers were broken and inoperable when I tried to use them in the rain. Was reported for swerving and below speed limit.SHEILA G.
The online reservation system SUCKS!! I made a reservation to get a trailer. Uhaul.com said it was ready for me at the location. I get to the location and they had nothing on their computers. And I was charged more! This is bait and switch. Had to sweep a lot of dirt out of it!MICHEAL T.
Le client n'a pas laissé de commentaire.Chanta G.
The young lady that helped me was very friendly and professional, the tour to the storage was great,, the instructions on how to use the key card was great and the return of the truck was great with her in the same manner.brenda h. | Premières impressions
I was very pleased with the polite and professional service and have no recommendations for any changes.Timothy B.
Le client n'a pas laissé de commentaire.RODNEY J. | Expérience générale
The attendant was very friendly and helpfulJulie H.
The staff were not helpful or available when I first arrived to drop the trailer. The staff were then rude at first when I tried to return the trailer. Eventually they changed their attitude but I will never return to this location againKasse P.
I initially leased on line from 9433 Parkfield. That was only a parking lot and attendant was so rude that I just walked away. They should not represent u haul and guy should be fired. Pono at this location was totally courteous and professional. He should on the other hand be promoted and given a raise.FRANK R.
Nothing stay samedesmond E.
Not having the customers wait so long.Desare A.
Youre customer service sucks. I have been told i would recieve a refund 4+ times now and all you do is completly ignore me.JONATHON R.
Le client n'a pas laissé de commentaire.Mark F.
Nothing Rent from this location a lot guys are nice and quick at get you on your wayDUSTIN G.
Hire more people. Business is booming.FREDERICK E.
Le client n'a pas laissé de commentaire.RICHARD T.
Le client n'a pas laissé de commentaire.RICHARD L.
Le client n'a pas laissé de commentaire.LOLITA C.
Le client n'a pas laissé de commentaire.Michael T.
I was told I would not be charged a service fee for refueling and my final bill had a 30 $dollar fuel service charge + the cost of fuel. I was also told I did not need to sign anything and was good to go so I did not agree to the 30 $fuel service fee.Avery F.
Le client n'a pas laissé de commentaire.Daniel I.
Le client n'a pas laissé de commentaire.ENDERLYN H.
Le client n'a pas laissé de commentaire.nicholas D.
Helped me unload the trailer soon as I pulled in the parking lot.Nicholas M.
The African American lady at the counter is very rude and has no will to help customers with their needs. When I returned the truck, she didn't want to check it, didn't want to give me a receipt for charges, and didn't honor the deal that I was given at the time of rental. She did the same to another customer that was before me, she walked way and left him hanging. This is pretty upsetting. I'm not one for writing reviews and complaining but this lady is the epitome of inconsideration and ridiculous attitude. I don't think I will be coming back to this location.Osaid K.
Le client n'a pas laissé de commentaire.Rahim M.
Le client n'a pas laissé de commentaire.RICHARD JR D.
Le client n'a pas laissé de commentaire.John H.
Easy and no problems at all on either end. Perfect!Patrick H.
Truck Engine didn't work and I nearly broke down in middle of Florida everglades at night even though I had taken truck back to be looked at specifically delaying my trip to make sure it was in tip top shape. Extremely dissatisfied with the entire experience with U-Haul.CINDY H.
Le client n'a pas laissé de commentaire.YORDANI M.
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
Mercivictor v. | Expérience générale
Improper mask usage. All workers either not wearing, or below nose. Constantly grabbing at center of mask with bare hands and touching everything from paperwork to cards being exchanged. Felt so uncomfortable, as I am moving due to losing family to COVID and and trying to be cautious when this made that impossible. Also given a unit that already had a lock on it and that caused even more issues. I would not recommend this location to anyone based on these actions and the manner workers presented themselves in. I am only grateful for the young woman who fixed the storage unit access issue as fast as possible. Although this also left me with a unit in the very back when mine was originally in the front.Briana R. | Premières impressions
Le client n'a pas laissé de commentaire.michelle t. | Expérience générale
Absolutely horrible experience. I did not drive much (28 miles). I refueled prior to returning and even consulted the Uhaul website for the right amount of fuel to add because the truck did not have a full tank. It was a "touch" over 1/4 of a tank. Instead, I get hit with a 55 $fuel fee for 7,7 gallons. Sounds like an easy way to make more money after the fact. I was also told this truck was "just recovered" by the gentleman who pulled the truck up for me. The truck did not have furniture pads even though there was a pouch for them. He asked if I would like pads and I declined. Yet, I was still charged for them. I am extremely unhappy with the service I received. I have reached out to the email I was provided with my invoice. Hoping I get a response.MICHAEL D.
Le client n'a pas laissé de commentaire.Jose C.
Le client n'a pas laissé de commentaire.Ron H. | Expérience générale
Uhual has turned into an unfriendly company. They managed to mess up my reservation and tried to overcharge me for service. They did correct the overcharge but I had to spend extra time to contact them. Come on Uhual let's get it right on the first try.SALVADOR S.
Excellent service. Fast pick up. Easy access to the location and equipment. Staff was great. Very helpful.JAN C.
Service was great!Diana J.
The tornado experience was horrible and sad. We had 3 unit's effected, but the staff was great about helping with the clean out/ damage. Staff has always been nice and helpful is why we have dealt with UHaul from day one! We are a UHaul customer for life! They accommodate us well with all our needs!JOANNE M. | Premières impressions
Le client n'a pas laissé de commentaire.ADA J.
Le client n'a pas laissé de commentaire.DOUGLAS F.
Le client n'a pas laissé de commentaire.Clyde E.
Le client n'a pas laissé de commentaire.PETE V.
Le client n'a pas laissé de commentaire.Tanny M.
Le client n'a pas laissé de commentaire.JOE G.
I was charged for the rate of the vehicle -29 $ and a 2nd rate for vehicle -29 $ and 31 $for the miles I used. WHY WAS I CHARGED TWICE FOR VEHICLE AND WHO I CONTACT FOR MY REFUND KEITH MCKEE firstname.lastname@example.orgBREANNA DEZARAY M.
Keep it up - doing great !!!JORGE C.
I rented a motorcycle trailer on 10/27. I rented it for 8 hours. I picked the trailer up ay 11am and returned it at 5pm. On 10/27 I was charged for a 1 day rental. I checked it in early, in person. On 10/28 at 5pm I was charged for a 2 day rental of motorcycle trailer and my account was charged again. 2 days? I was charged double? Why? I had to call customer service and she said if the person checking my trailer in didn't add notes I would be responsible for the error of the second rental. Very disturbing. I am now waiting for my bank account to be refunded. I am waiting up to 72 hours for U-haul to fix their error. Meanwhile I cannot use the money that they falsely took from my account. I will never use U-haul ever again.Jeff B.
The lady whon where did the trailer to me was exceptional. She seemed to be doing everything in the store most other employees just stood looking at her. She was really very knowledgeable getting vehicles out of the location quickly. I had the exact opposite experience over the phone checking trailer after hours. I had to repeat myself several times because he seemed aggravated he actually had to check me in over the phone. But he didn't do that correctly either I was charges an after-hours fee requiring me to call the next day to get it removed. All of that could have been alleviated if the ndividual would have just put some effort into his work.. the lady I spoke to get the fee remove was exceptional as wellMARK WILLIAM W.
Le client n'a pas laissé de commentaire.MICHAEL W. | Expérience générale
Le client n'a pas laissé de commentaire.BEVERLY A. | Premières impressions
Henry was such a pleasure, very professional and an asset to UhaulA TERI C. | Premières impressions
Le client n'a pas laissé de commentaire.Lucca T. | Expérience générale
Ikapono was awesome. Polite, knowledgeable, humorous. All things I like ..Jeff S. | Premières impressions
Solid facility and crew.Mark M. | Premières impressions
Considering the virus and not having but 2 employees I’d say it was handled quite wellDiana H. | Expérience générale
Le client n'a pas laissé de commentaire.Israel J. | Expérience générale
Le client n'a pas laissé de commentaire.Amber K. | Expérience générale
Le client n'a pas laissé de commentaire.MARTIN R. | Premières impressions
Le client n'a pas laissé de commentaire.Laura S. | Expérience générale
U-haul unilaterally decided to remove the 5 day grace period that was agreed to during the date of rental agreement. I'll never rent from U-haul again, and that includes trucks and equipment. You are corporate crooks, assholes.DENNIS B. | Expérience générale
Le client n'a pas laissé de commentaire.GAY S. | Expérience générale
Le client n'a pas laissé de commentaire.Toby L. | Expérience générale
Le client n'a pas laissé de commentaire.Winifred F. | Premières impressions
Everything goodAlma A. | Expérience générale
the staff was veey helpful, kind and accomodating. Building and grounds were very clean. i found the free dollies a pleasing surprise, so needed and helpfulKATHERINE R. | Premières impressions
.Kiana S. | Premières impressions
I found the Rundberg location and found it to be safe and very clean and well maintain. Lisa Mitchell was extremely helpful and professional! I feel my belongings are safe!Rosalyn J. | Premières impressions
From the time I enter the property to the selection of my storage unit and returning of the truck. I experienced nothing, but professional and efficient service. Thank you Sam and VanessaCharles W. | Premières impressions
Lisa went above & beyond the call of duty to assist us when we had difficulties w/ our check-in. The email which uhaul originally sent us w/ move-in instructions was faulty.Peter S. | Online Move In
Made changes to storage unit so my stuff could fit in larger unit, thank you.Thomas P. | Premières impressions
Excellentelias b. | Expérience générale
Great facility and service. In-house truck and trailer rentals also very convenient. We've tried other storage companies in Austin. This one is by far the best.Pamela S. | Expérience générale
This is my seccond time renting this storage over a span of 10+ years and I was very satisfied.KENDRA T. | Expérience générale
The management and staff were always friendly appeared to go out of their way to address all of our needs. It got an excellent rating from me.Linda G. | Expérience générale
They did not set up my PIN number properly so my pin wouldn't work. I was stranded in the middle of the night with a truck full of my stuff. I don't know how someone can mess up something so importantDILLI R. | Premières impressions
Very helpful Excellent service Will use them again in the futureGOPAL G. | Premières impressions
Lisa Mitchell was so helpful! She put me at ease in the middle of a stressful situation & made sure my accommodations were met. She rocks!deonna m. | Premières impressions
Nice people. Always willing to help.jorge g. | Expérience générale
Great placeAkaria F. | Expérience générale
Uhaul Advisor was very helpful!Amber K. | Premières impressions
We were at a very urgent and desperate moment relocating back to her hometown of Austin Texas we want to give reverence respect & commendation for the extremely exceptional customer service from LisaMLOIS S. | Premières impressions
It was a pleasure working with you all, I'm grateful! Thank you again, God Blessozelia a. | Expérience générale
No comments.Betty K. | Expérience générale
Quick, nice service!Betty K. | Premières impressions
Excellent emplacement!JOHNNIE M. | Expérience générale
Excellentbobbye b. | Réservation
No commentJeannette R. | Réservation
Storage still lockedAFTERtoldASAP,hadTOcall800#.Called for helpGOTignored&kept walknFRMme.Climate control above 84F.Equip use for matrs etc2small.StrugglingNEXTtoEMPLYEE,could of help or open door.Rigo D. | Réservation
The General Manager at this location Ms. Luna was wonderful, she was workung the store by herself and she gave us ezceptional service under strenous circumstances. I take my hat off to her.CARLETTA S. | Réservation
wonderful place to do business. And it was all enclosed - had a ramp to back up to - AND provided dollies. AWESOME!!!John W. | Expérience générale
Muy satisfecho es esta localidad muy amables lo recomiendo me gustaría k en las otras localidades tuvieran la misma atención com esta runbert muchas graciasSalvador m. | Expérience générale
Your staff were especially courteous.DANIEL K. | Expérience générale
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