Customer Reviews for U-Haul Moving & Storage of Rundberg

4373 évaluations

10125 N Ih 35   Austin, TX 78753
(N Of Rundberg)

(512) 973-9227

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 973-9227

10125 N Ih 35
Austin, TX 78753
(N Of Rundberg)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE D. 
Évaluation :
3

I was not informed properly about the requirements for my rental. I did not know to bring back with gas filled to required level. No one said this in words. You were really on your own to figure everything out. I had to pull out of a space that had four inches on each side of truck. No Joke. This was a 26 foot truck. The attendant was young and needed training on social skills. She came in late, chatted with her coworker while waiting on me. Personal stuff. She then took out a syringe, lifted her shorts and proceeded to inject herself while I was at the window. In her upper thigh. Now this is really strange behavior for any kind of social setting.

DALE R. 
Évaluation :
5

Staff member who helped us was great. She want above and beyond to meet our needs and made our experience very pleasant. Additionally the store was very busy but all workers worked so well their was hardly no wait. Great experience at this location.

Jose J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREANNE K. 
Évaluation :
5

All employees are friendly and helpful. They go the extra mile - When I walked from the office to retrieve the truck I reserved, the young employee woman quickly got up from her desk and offered to pull it around for me. She also not only got the bag of furniture pads for me, she walked them to my car and put them in it. Thank you, U-Haul. A++ Service!

JULIE ELLEN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nirdesh O.  |  Premières impressions 
Évaluation :
5

Great service. Needed the truck longer and they approved it. Merci.

Asim B.  |  Premières impressions 
Évaluation :
3

Customer service needs improvement

STEVEN M. 
Évaluation :
5

Very friendly and helpful service!!

WADE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chizobam O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mustafa K. 
Évaluation :
1

The equipment I ordered was not provided. The staff sent me to another location. That location didn't have the equipment either. A very dissatisfying experience.

ANTHONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mung C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
4

The trailer I rented had a bent tongue and the floor was really rusted. On a positive note the personnel were very friendly, helpful and professional.

LYNDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY A. 
Évaluation :
5

The crew here is AWESOME! The young lady who checked out the van to us was friendly and extremely efficient. And the gentleman who met me in the parking lot was really friendly too! If I rent from U-Haul in the future, it will be from THIS location! Thanks again, y'all, and please keep up the good work! Steve Baldwin

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
1

I had the truck for just under 48 hours. I was told by the girl who extended the rental that I would have it for a two day charge if I brought it back before the time that I picked it up. I did so. When I returned it I was charged for three days instead of two as promised.

Charles T. 
Évaluation :
2

I felt like the haul truck was going to break down. Glad I was just going around the corner. But in the storage room needs better directions I got lost for the first time called for assistance nobody answer the phone neither time.

Mariah W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaliyah W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa s.  |  Expérience générale 
Évaluation :
1

Total nightmare way too much to explain. Will be sending in my complaint

Jessica S. 
Évaluation :
4

Have equipment ready and waiting when customer with reservation arrives. Customer with reservation and online check-in complete should not have to wait in line.

Phillip P. 
Évaluation :
5

your internet was down due to rain. get more reliable internet. not acceptable for large business of this size. Luckily, all transactions I did was online, and service rep could use cell phone

Mario S. 
Évaluation :
5

Unsure of where to park the uhaul after hours as there were so many trucks there. We placed it where we best thought to, but there could be better instructions when this problem arises.

Gregory S. 
Évaluation :
5

Vehicle is clean and the staff is very accomodating.

John C. 
Évaluation :
1

I originally had a reservation to pickup a truck in Leander, TX but I received a call the day of pickup that my reservation pickup has been changed to Austin, TX. This added an extra 30 miles to and from my original reservation which increased the miles I drove and gas used. I called to receive some sort of credit for the extra expenses I've incurred and was told I would be receiving a call back yesterday about a credit, but I never received the call. In fact, I was charged extra for the tiny fraction of gas because I guess I didn't get it all the way to half but was just under.. if this isn't resolved you lost a customer for life.

CHRISTIAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANYO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIETER S. 
Évaluation :
1

You could definitely fire some employees and get new ones. You had a black girl who was rude as hell. She forgot she was at work and not with her friends. You had a Hispanic kid who was an idiot that explained a policy but also admitted the policy wasn't stated anywhere and we weren't made aware of it. To be honest, you're lucky the cops were not called. These employees deserved to be knock the fuck out

Derek W. 
Évaluation :
3

This is not a convenient location for me to pick up and I had a hard time finding it. I live on the other side of town. The truck needed to be swept out but it was ok. The personnel were friendly and knowledgeable.

Ginger T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY A. 
Évaluation :
5

There is nothing UHAUL can do for IMPROVEMENT of ur service!! For my family's needs thank you for going that extra mile!! I really appreciate your support!! Thank you!!💕

SAVANNAH S. 
Évaluation :
5

I have nothing but great things to say about Kamri. When a check engine light came on in my truck and I brought it back for inspection, she credited that lost time back to me at the end of my reservation. She also removed charges for shipping blankets that I didn't end up taking with me. A+ customer service.

REAGAN PERRY R. 
Évaluation :
1

I made a reservation over a week before . They didn't have the dolly I asked. I understand people do not return equipment(which was the excuse that day) but that is why I am making a reservation. I didn't do it the night before to get that excuse. Also, i made the reservation in a location which was 2 miles from my house but they moved it to one 12 miles (for the second time) god knows why ao I had to drive over 2 times or more the miles expected when I made the reservation. I usually do not write reviews but I was very disappointed. Just make sure you have at least what we have in the reservation. I had to purchase a dolly in there because it was gonna be impossible for me to move without that.

GISELLE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mohsen G. 
Évaluation :
3

Employees need to try to be more polite and willing to assist customers with issues not pass the buck to someone else.

JEFFREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wanda b.  |  Online Move In 
Évaluation :
5

The tires were mismatched. But I had no problems. Merci.

BRENT D. 
Évaluation :
1

I hate giving bad reviews, but this place earned it. They didn't check my rental in when I returned it so I had to go back. They don't answer the phone. Sat on hold for 10 minutes just to be told I have to go there. 15 minutes from the house.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
1

Cameron had Poor attention

GEORGINA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUKESHBHAI P. 
Évaluation :
5

Overall good experience. Vehicle was not clean inside or out but it was used to haul furniture. Didn't need it clean but perhaps a little effort if it's a criteria for customer review.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAKE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MONICA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT CHARLES P. 
Évaluation :
3

Please open on time

Michael D. 
Évaluation :
4

They were very helpful, disconnected the trailer and let us store an extra spare tire on the premises until we had time to pick it up.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi T. 
Évaluation :
5

The 2 males workers (forgot their names) were amazing. They worked quickly and successfully with a full line of customers and 1 irate customer. The check out process was quick and easy and so was the drop off process. I will definitely rent from them again.

TOMEKAH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

april h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN D. 
Évaluation :
5

Cheapest in town. I had looked at other places and they all advertised these "sales" but then hit you with admin fees. Looked up prices on the website for uhaul and at checkout there were no surprises.

Bianca L.  |  Online Move In 
Évaluation :
1

Henry, the general manager, was an absolute schmuck. Probably the worst customer service experience I've had in a very long time. Daria, however, is a delight.

MARIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JADE M. 
Évaluation :
5

Rien

MARILYN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip P. 
Évaluation :
2

Sketchy location.

tracy S. 
Évaluation :
5

Yeah your staff you had at the place where I picked my truck up and where I had my storage unit at never it went above and beyond the call of duty I mean they were definitely good employees you know I think you should give him a raise and her a raise cuz of the young lady that was that helped me with my toolbox and I didn't expect her to help me but she just came out of there and turns out she was stronger than I was but yes she was the one that was working on the one on I-35 north in Austin Texas but yeah I would recommend y'all cuz that's the only people yell the wrong people I deal with you because you get it right every time.

ROBERT V.  |  Expérience générale 
Évaluation :
4

Good job

MARISSA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN D. 
Évaluation :
4

I've always loved the Rundberg better than any of the others, but this is the first time I didn't check the back of the truck, and sure enough when I got home 25 miles away the blanket and the dolly i paid for weren't on it 🥲 staff needs to make sure they provide everything before they tell you “you're good to go” …

Sylvia S. 
Évaluation :
5

The Lady that helped was very very sweet. I cannot remember her name but she was a thin African American Girl and she was there around 4ish on Friday 6/11/21 at the IH35 location between Breaker and Rundberg in Aust tx ..She was really caring eased my mind as I was going through a tough situation! I would like to recommend if at all possible she have some type of recognition for her outstanding customer service. She seems to be really dedicated and loves her job!

MONICA H.  |  Premières impressions 
Évaluation :
5

The team at this location is always on point

SOLOMON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika H.  |  Expérience générale 
Évaluation :
5

Great place my furniture was just like I left it

Nora E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

GREAT SERVICE

LEOMIE S. 
Évaluation :
4

Other than the allotted miles given for my trip, which I believed to not be enough, I have not comments on how to improve this already excellent service

Erica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arika S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
5

The express to the young man that I think his name was either Curtis or Christopher he was working there at the North Lamar store he was very helpful and he says you know if you don't have room for that we got a big storage facility over here on I think it's breaker lane or something here in North Austin Texas and it was real it was real cool and he set me up gave me the number and I googled it and I found it. Y'all should give that young man a raise cuz he is very good at what he does you know he's he was very helpful and I would definitely recommend them to everybody I mean I've always used you all no matter what. Because you always have what I need and when I need it so thank you

ROBERT V.  |  Premières impressions 
Évaluation :
5

Very professional and very nice. A great combination.

MAX D. 
Évaluation :
5

They were able to provide me with information to report the independent U-hual location from scamming me.

HENRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

M YASER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alyssa M.  |  Premières impressions 
Évaluation :
5

More cleaning on equipment

MARCO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENE H. 
Évaluation :
5

Very friendly staff; great customer service

PHALLA Y. 
Évaluation :
2

Ms. Camry did an excellent job and help me even gave me a discount. Problem was the customer that had the unit I reserved did not return it until 6 PM. I was scheduled to have the unit starting at 3:00 PM... This was not the fault of UHaul, it was due to the customer refusing to return the unit on time. As a result I waited 2 and 1/2 hours for the unit. Not happy about that. Ms Camry is a great employee and great with customers.

JAMES C. 
Évaluation :
5

thanks for the great service

THOMAS C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TAMMY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL G. 
Évaluation :
5

none

Jeffrey B. 
Évaluation :
5

Le personnel était amical et serviable.

ABILIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dexter N. 
Évaluation :
5

Get the little lady some help

CORY G. 
Évaluation :
1

The agents tried to overcharge me due to personal feelings, not very professional.

TIMOTHY M. 
Évaluation :
4

The trailer was dirty and one of the clearance lights was burned out

Richard S. 
Évaluation :
5

Your representative answered the phone promptly and addressed my needs effectively.

EVERETTE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDRICK J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SERGIO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONEL C. 
Évaluation :
3

Inspect tires on trailer before renting them out!!!

EDGAR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELBY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINERVA T. 
Évaluation :
5

This location opened on time. I was helped immediately. Very welcoming Rep. This location has more than enough rentals of all types to choose from. The return procedure was very accomidating. This location definitely earned 5 stars from me.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetria S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert b.  |  Expérience générale 
Évaluation :
4

I was supposed to have 24-hour access and when I came to the storage with the truck full of furniture my access didn’t work.

Kendra J.  |  Premières impressions 
Évaluation :
5

Just want to thank them for quick and friendly services.

LORENA R.  |  Premières impressions 
Évaluation :
5

The only problem is that the code don't work sometimes also the card to check in I have to go to the office anytime that I'm there to get in.

Cesar Z.  |  Premières impressions 
Évaluation :
5

Priceless!!!!!

Glenda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

camry w.  |  Expérience générale 
Évaluation :
5

Great service, quick, easy and friendly.

Matthew J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisha J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONJE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika H.  |  Premières impressions 
Évaluation :
5

This place and location is awsome

TINA G.  |  Premières impressions 
Évaluation :
4

The young lady that helped me was very friendly and professional, the tour to the storage was great,, the instructions on how to use the key card was great and the return of the truck was great with her in the same manner.

brenda h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M.  |  Expérience générale 
Évaluation :
5

Merci

victor v.  |  Expérience générale 
Évaluation :
3

Improper mask usage. All workers either not wearing, or below nose. Constantly grabbing at center of mask with bare hands and touching everything from paperwork to cards being exchanged. Felt so uncomfortable, as I am moving due to losing family to COVID and and trying to be cautious when this made that impossible. Also given a unit that already had a lock on it and that caused even more issues. I would not recommend this location to anyone based on these actions and the manner workers presented themselves in. I am only grateful for the young woman who fixed the storage unit access issue as fast as possible. Although this also left me with a unit in the very back when mine was originally in the front.

Briana R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron H.  |  Expérience générale 
Évaluation :
5

The tornado experience was horrible and sad. We had 3 unit's effected, but the staff was great about helping with the clean out/ damage. Staff has always been nice and helpful is why we have dealt with UHaul from day one! We are a UHaul customer for life! They accommodate us well with all our needs!

JOANNE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY A.  |  Premières impressions 
Évaluation :
5

Henry was such a pleasure, very professional and an asset to Uhaul

A TERI C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucca T.  |  Expérience générale 
Évaluation :
5

Ikapono was awesome. Polite, knowledgeable, humorous. All things I like ..

Jeff S.  |  Premières impressions 
Évaluation :
5

Solid facility and crew.

Mark M.  |  Premières impressions 
Évaluation :
5

Considering the virus and not having but 2 employees I’d say it was handled quite well

Diana H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S.  |  Expérience générale 
Évaluation :
1

U-haul unilaterally decided to remove the 5 day grace period that was agreed to during the date of rental agreement. I'll never rent from U-haul again, and that includes trucks and equipment. You are corporate crooks, assholes.

DENNIS B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winifred F.  |  Premières impressions 
Évaluation :
5

Everything good

Alma A.  |  Expérience générale 
Évaluation :
5

the staff was veey helpful, kind and accomodating. Building and grounds were very clean. i found the free dollies a pleasing surprise, so needed and helpful

KATHERINE R.  |  Premières impressions 
Évaluation :
5

.

Kiana S.  |  Premières impressions 
Évaluation :
5

I found the Rundberg location and found it to be safe and very clean and well maintain. Lisa Mitchell was extremely helpful and professional! I feel my belongings are safe!

Rosalyn J.  |  Premières impressions 
Évaluation :
5

From the time I enter the property to the selection of my storage unit and returning of the truck. I experienced nothing, but professional and efficient service. Thank you Sam and Vanessa

Charles W.  |  Premières impressions 
Évaluation :
5

Lisa went above & beyond the call of duty to assist us when we had difficulties w/ our check-in. The email which uhaul originally sent us w/ move-in instructions was faulty.

Peter S.  |  Online Move In 
Évaluation :
5

Made changes to storage unit so my stuff could fit in larger unit, thank you.

Thomas P.  |  Premières impressions 
Évaluation :
4

Excellent

elias b.  |  Expérience générale 
Évaluation :
5

Great facility and service. In-house truck and trailer rentals also very convenient. We've tried other storage companies in Austin. This one is by far the best.

Pamela S.  |  Expérience générale 
Évaluation :
4

This is my seccond time renting this storage over a span of 10+ years and I was very satisfied.

KENDRA T.  |  Expérience générale 
Évaluation :
5

The management and staff were always friendly appeared to go out of their way to address all of our needs. It got an excellent rating from me.

Linda G.  |  Expérience générale 
Évaluation :
1

They did not set up my PIN number properly so my pin wouldn't work. I was stranded in the middle of the night with a truck full of my stuff. I don't know how someone can mess up something so important

DILLI R.  |  Premières impressions 
Évaluation :
5

Very helpful Excellent service Will use them again in the future

GOPAL G.  |  Premières impressions 
Évaluation :
5

Lisa Mitchell was so helpful! She put me at ease in the middle of a stressful situation & made sure my accommodations were met. She rocks!

deonna m.  |  Premières impressions 
Évaluation :
5

Uhaul Advisor was very helpful!

Amber K.  |  Premières impressions 
Évaluation :
5

No comment

Jeannette R.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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