Customer Reviews for U-Haul Moving & Storage of San Francisco

Évaluation :

5

The place is clean and safe. The staff are accommodating and helpful.

Évaluation :

4

everything was perfect as very fast

Évaluation :

4

That van was nasty with cigarette smoke, I'm happy I didn't have to drive far!

Évaluation :

4

I had a great experience with U-Haul and their u-box containers. I had two moved over 2 000 miles. Even though there were a lot of different fees (rental, moving, insurance, delivery, etc), there were no surprise charges after the quote. I also paid for moving help at the origin- very helpful since U-Haul usually can't deliver and pickup a u-box in the same day. When I looked at my moving options (regular moving company, do it myself, or a box like PODS or the u-box), I was really torn. I saw many positive and a few negative reviews of U-Haul u-box but in the end, here was went well: booking, packing, app and communication, dates/prediction of arrival in destination, pickup and organizing access at destination. Here are the only 'bad' things: one guy I spoke with through the 1-800 number seemed like a guy off the street who didn't know much (the next call with someone else was great- shoutout to Omar in SF!), and the second small issue was someone local who seemed annoyed with me. Both of those things are minor, and I loved this moving experience!

Évaluation :

5

The platform and booking experience is not great. The website freezes and I had to start over several times

Évaluation :

5

Always a great staff here! Helpful, informative and friendly from the GM on down to the last employee.

Évaluation :

5

The vehicle looked cleaned then when I started driving dust started to fly everywhere. I know it's the facility or staff that is the issue. At first glance it looked fine. Once you start driving everything got more dusty. While checking out in the app I tried to say it's not clean for the next person but then I'd get charged. I wish there was a way to report this without charging my ride.

Évaluation :

4

My experience was very good. No improvement to suggest.

Évaluation :

1

The lady who served me was incredibly rude, obnoxious and unhelpful. She was bitter, angry and blunt from the get go, had no manners and was intentionally trying to give me a hard time and be difficult. Absolutely horrible experience and not what Uhaul usually is. For example: "Pick a place to drop off the truck' I asked her which one was closest to this location and she just bluntly says 'I don't know just pick one'. She tried her best NOT to give me the rental i booked 12 months ahead of time by trying to use every method to deny me the truck, to a point she called head office to try and get them to deny me, luckily they said no he has that truck booked give it to him, to which she salmmed down the phone and said nothing then threw the keys across the desk at me. Foul woman.

Évaluation :

5

Gene and Dan Z were extremely helpful on a stressful moving day. They helped find the perfect storage solution for me. I appreciate their helpfulness and willingness to assistant me.

Évaluation :

1

Initially, I scheduled a pick-up only to find out that the UBox was not ready and the staff couldn't give me a clear time frame for when it would be available. This was especially frustrating as I had to borrow a friend's car to make the trip. As a result, I had to reschedule, costing me valuable time and effort. On my second attempt, I decided to rent a U-Haul truck to make the process smoother. However, right before the scheduled pick-up time, the location was suddenly changed to one three miles away. I don't drive, so this unexpected change caused significant inconvenience and stress. Overall, I chose U-Haul for convenience, but this experience has been anything but. Not only was there no compensation for the wasted time and effort, but my one day off a week was effectively ruined-twice in one month. I would like to acknowledge that Gino and Andrea were incredibly helpful and professional throughout this ordeal. They are the reason the place keeps running smoothly. However, the overall service experience has been deeply disappointing. I hope you will take this feedback seriously and address these issues to prevent similar experiences for other customers in the future. Additionally, I would appreciate any consideration for a refund or compensation for the inconvenience caused. Thank you for your attention to this matter. Sincerely, William Tutol

Évaluation :

5

Just communicate more

Évaluation :

2

Lo único raro fue que llamaron a un contacto pues eh rentado muchas veces y hasta hoy hicieron eso no se si sea nueva política

Évaluation :

4

Everything was great, just really expensive. Facilities and security systems were great.

Évaluation :

3

Nice people

Évaluation :

1

Vehicle had almost zero gas at pickup And Everytime it was turned off it reset so it burnt more gas reset to towing Vehicle mirror didn't work App never saved pick up

Évaluation :

5

Everyone from Sara and Anthony and Brittany and Fancy were considerate, kind and professional with needs an traffic challenges. Thank you ALL!!!

Évaluation :

5

I have been using uhaul for the past 3 years. Everything has been great and very useful.

Évaluation :

5

very helpful team, attentive, friendly and very professional. will always recommend Bryant store U-Haul. GLENN

Évaluation :

5

All of the staff that I interacted with were knowledgeable, helpful, and friendly.

Évaluation :

4

good facility, questionable area. I hired one of the guys hanging around outside to help with move out yesterday, he was actually very helpful and a good worker, a positive experience.

Évaluation :

2

This is the first my experience at this location where I may not return. I waited in line patiently, I could see an attendant available but no call up to the line. Continuous walking by you not saying hello or may I help you! When approaching the cashier, I was told what I was doing wrong in attempting my reservation on my mobile app vs the cashier obliging to assist or resolve the issue. This was in an unprofessional manner. There was no reason to be rude to me for needing help. There needs to be extra training to some individuals on customer service and exhibiting positive attitudes. I understand why there's low ratings on Yelp. I was frustrated after my visit. I'm usually not one to settle for terrible attitudes. At that point I just wanted to leave so I had to no longer deal with this negative behavior. I did not expect that at all to happen here. Please fix that!

Évaluation :

5

Exterior was not clean. Drivers seats were still full of misc items from previous rental.

Évaluation :

4

The location and availability of rentals is really good. It's easy to get to and has lots of staff.

Évaluation :

2

The truck had a hole in the gas tank and I spent money on gas to fill it up and it all went over the floor

Évaluation :

3

Trucks are old and burn too much gasoline. The vehicles are not well maintained and delivered w/o being checked properly or even fixed prior being rented. Also, the gasoline policy is not fair nor ethical. Not crediting the gasoline when appropriate is not honest. If a client has been added gas more than needed this one should be reimbursed accordingly. Stealing money from a good paying customer is not a good option. We all well know where this leads to.

Évaluation :

1

The entire experience was horrible. All reservation details made online. Id uploaded. Upon pick up everything had to be done again. Then i was left a message after return that balance was not paid. I called to pay and reservation could not be found. Took several minutes on hold to be told it was paid.

Évaluation :

4

Woman at checkout counter was very helpful, as were the people we checked in and out with. Great experience overall!

Évaluation :

1

You app sent me to wrong U-Haul site and when I got to the right place, I could not complete the rental as the app had non-functional buttons. Had to rent it through a real person in the end. Bad experience

Évaluation :

5

Gene was super helpful!

Évaluation :

5

I had an excellent experience with everyone I talked to during this move. Everyone was helpful from the phone representatives to the drivers. Merci

Évaluation :

5

Truly flexible! My alarm didn't go off, luckily I received a courtesy call reminding me. So I headed to pick up Van and was able to complete my project. Thanks u-haul!

Évaluation :

4

Friendly staff, good location, and clean fleet, but took 3 tries to get a van that wasn’t blocked by another rental vehicle.

Évaluation :

1

I was never informed that I needed to have someone available as a contact that answered the phone. That is an intrusion into my privacy. So was the registration process. I don't want my photo taken to rent a vehicle. I don't want my friend called. I will never rent from U-haul again. Identification of the vehicle was unclear. When I disputed the photos the website would not accept my photos. Just a really rotten experience.

Évaluation :

1

I was promised a receipt by email within 30 minutes of dropping my keys but nothing has come through yet. I'm pretty miffed. That's really unacceptable.

Évaluation :

4

Customer service will be sure to remind customers how it's their own fault the app didn't work well for them. Suffice to say the app is frustrating and laborious. For example, customer authentication happens at the end of the booking process instead of way ahead of time. There's an opportunity to pre-book, but no mention of why anyone would want to. Then, you get to the facility and you stand there and wait and wait and wait for the app to churn.

Évaluation :

5

El aire acondicionado no funcionaba y es indispensable más en tiempo de calor

Évaluation :

5

Both gentlemen who checked me in and then check me out were both courteous and professional. I was super impressed with the experience. You have great people working there. I would rent again based on this experience

Évaluation :

1

I had a terrible equipment and customer service experience. Staff was rude and unhelpful. Equipment was damaged and wasted my time getting a replacement after I already left the location. Please reach out to discuss in detail.

Évaluation :

1

I was waiting for 35 mins even with reservation through the phone and a check in too and then give me a truck with no gas

Évaluation :

3

I called and spoke with someone who told me that my Ubox was there and that she had everything she needed for my movers to access the Ubox the next day (I booked my movers through Uhaul's Movinghelp.com). Unfortunately when my movers showed up the next day there was no "reservation" for my Ubox to be accessed. The guy at the store wanted to talk with me about the situation and he was very rude to me saying that I inconvenienced them... but I had no idea I needed to make a reservation because I was told the day before by Uhaul staff that everything was set up and ready to go. I was made to feel like I did something wrong and I did not appreciate being spoken rudely to. Everything worked out, I just felt really bad for wasting my mover's time.

Évaluation :

1

Filthy outside. Filthy inside.

Évaluation :

5

Anthony was excellent. He radiated great vibes and was more than willing to help :)

Évaluation :

5

I was impressed with the staff professionalism. The crew at Brian Street runs a very tight ship and they know what they're doing.

Évaluation :

1

this was the worst experience i’ve ever had. i drove in a truck with rat poop. i was told i was getting a refund. after talking to someone every other day for three weeks the rep i worked with never submitted my refund. the stuff was bratty and rude. ik never go through this again and should be compensated for the emotional trauma i went through.

Évaluation :

3

This was the best experience so far in my last 3 rentals even though the credit card terminal wasn't working. Van was newer and clean. Much better

Évaluation :

5

Great!

Évaluation :

5

Excellent service! thank you

Évaluation :

5

Anthony and the other employee who was just finishing with his shift(I didn't catch the name), both were super helpful.

Évaluation :

4

Your vehicles mirrors need to be checked more often. This is the second time that i've had a vehicle with damage mirrors!

Évaluation :

1

I couldn't access the van because the keys were not there. I had to change my booking and Uber to another location

Évaluation :

2

The front desk male staff have THE worst customer service. It's really embarrassing to see it continually this bad. I despise this location.

Évaluation :

5

Easy pickup process

Évaluation :

5

Excellent experience. Very helpful selection the best vehicle for the size of furniture we were moving; everything fit well it saved us time and frustration.

Évaluation :

4

Good facility. Disappointed that they did not have the exact unit I reserved bu otherwise good.

Évaluation :

5

The staff are amazing. They went above and beyond to help us with our particular situation. We trust Gene and the rest of his crew 100 %.

Évaluation :

5

I elected the 7 ft. 11 in. x 4 ft. 8 in. x 6 ft. 11 in small U-Box container moving cross country. Delivery was provided by U-Haul via HD Moving and was promptly on time. Plenty of room for his truck and trailer with the U-Box to back into the driveway and unload into the garage. Prior to the delivery, Marcel from HD Moving stayed in contact via text and phone calls to ensure the process went smoothly. Marcel went above and beyond assisting with lowering the ramp and moving large, heavy items from the U-Box that would have been difficult for me to do on my own. The whole process from delivery of the U-Box to completion of moving the items out was under an hour with his assistance. Highly satisfied!

Évaluation :

5

Managers and staff were awesome - the move-in process couldn't have been smoother. Truck rental was quick and easy - great vehicle, just the right size for my move. Geno and Anthony and their excellent team went to great lengths to make sure I understood how to access the storage space, make payments in the office as was my preference, to navigate the security system, access the load/unloading driveways and things I wouldn't have known to ask about ahead of time. Not just a great storage facility - clean, spacious, well-maintained - the real differentiator is this team's thoughtful, dedicated customer service !!!

Évaluation :

4

Overall, my move-in experience with Uhaul storage was easy and smooth. I experienced some slight difficulty related to 1) determining the location of my rented storage unit within the building and 2) using the freight elevator. I feel that the customer experience could be made even better by considering and making improvements to both. I'll provide more details below. 1) Location of rented storage unit: I entered the facility on the 2nd floor. Welcome emails from Uhaul storage indicated to me that my storage unit was in the 6000s. However, when I reviewed the posted maps of the 1525 Bryant Uhaul facility I wasn't able to visually locate where my unit within the facility. A Uhaul employee passing was able to direct me towards the correct floor/section of the facility, but this was briefly a confusing experience. 2) Use of the freight elevator: While the documentation provided on the walls of the elevator is pretty good, use of the freight elevator is a bit challenging for new customers like myself and realistically requires some trial and error or observing others operate. It's my opinion that any improvements that could be make to simplify the controls of this elevator would make for a better customer experience.

Évaluation :

5

Nothing- staff was very friendly and kind Whole experience was great

Évaluation :

5

Friendly employees

Évaluation :

4

great efficiency, didnt go inside so idk specifics but it was fast & the guys were helpful

Évaluation :

3

The New York end of the leg was super helpful, all delivery drivers were great, but the staff over the phone in California could not answer questions or prepare us well. No one know if I needed a permit for delivery, which I did, and made that stressful. I also didn't know I would have to pay movers to deliver my box until the weekend of and added about $200 to my bill. Would have appreciated better communication.

Évaluation :

4

The back of the truck was dirty and there was smelly liquid spilled in it. We had to sweep it out before loading our furniture into it.

Évaluation :

5

Super helpful staff!!

Évaluation :

1

Front desk lady was extremely rude, moved to a guy on the right who was very helpful

Évaluation :

5

Excellent service à la clientèle 

Évaluation :

5

Friendly chap helped me make sure the return was done well.

Évaluation :

2

They didn't help us find the equipment or even help us figure out what we needed. They just told us to grab whatever and didn't event help past that.

Évaluation :

2

The local u-haul has no idea where my u-box was. I had to speak to 4 different employees to find out anything. Everyone just said there is no way to track my u-box, and they just didn't know. Come to find out they actually did have my u-box there at the largo location. It was VERY CONFUSING and disorganized. Communication was horrible.

Évaluation :

4

The facilities were clean and the staff were helpful. My main complaint is that the unloading process is pretty time consuming giving the limited unloading spots and single elevator.

Évaluation :

1

Pick up line is long. Working slow. No greetings. Nothing. Even the return agent. Je les recommanderais à n'importe qui.

Évaluation :

1

Emoyee at counter was extremely rude, aggressive and deliberately unhelpful. It took 45 minutes to finally get a truck, causing major delays in my move. UHaul App did not work for completing profile and employees refused to help or answer any questions. She was likely racist and asked me twice if I jumped line despite me standing for over 20 minutes right in front of her, waiting patiently for my turn. While I was having issues with the app crashing, I asked for help and the employee basically told me I cannot get a truck today. Eventually when I got the truck after 45 mins, dolly was missing. When I walked all the way back to ask, she again told me there is a line and said I never told her I wanted a dolly, despite my receipt having it pre booked.

Évaluation :

5

Check in was awesome, the lady who checked me in was doing two customers at a time to keep line moving!

Évaluation :

4

Not always clear where truck is. Which row.

Évaluation :

1

The lady I believe her name was MK told us our u it was on the 3rd floor. After many attempts to get to the 3rd floor finally went back and asked for help. I believe her name was Sarah went with us to find the unit. She said it's on the 4th floor. She had us wait by the elevator while she found the unit. Worst layout I have ever seen. Sarah was GREAT!!!! A big thank you for all her help.

Évaluation :

1

Someone contacted me twice to inquire whether I had returned the vehicle, which I did on time. I asked if I needed to check in with the front desk, and the person informed me that it was not necessary. Therefore, I left after returning the vehicle. When someone called me, they offered a discount which I have yet to receive.

Évaluation :

4

It was a little unclear how to figure out how to open the truck, adjust the mirrors, release the emergency break, pick up blankets, etc. If I hadn't had people helping me, it would have been really difficult. It would be great if you could provide someone to meet you at the truck to help out. (It was my first time renting and driving a truck.)

Évaluation :

2

Staff who signed me up in person were great. However, when I tried to cancel before being charged for a second month, it took many calls, 30 minutes on hold, 20 minutes on hold and 10 minutes on hold to try to reach people. The GM didn't return my message. I finally got through by insisting that I would wait on hold to talk to him and that it was urgent. Meanwhile, me and my emergency contact are receiving letters and emails threatening liens, which made me look irresponsible to someone I care about, through no fault of my own. I finally got it dealt with almost a month after I first tried to cancel. Since I moved out, took my lock with me, and left the unit visibly empty and the door open, it shouldn't have taken so much work to confirm that I was being charged for services I didn't receive.

Évaluation :

4

Too much technology and not enough customer service. Felt like I was being helped by a robot at the counter.

Évaluation :

4

Dirty windshield, no wiper fluid. Filthy dashboard. Check engine light was on. Gave me wrong keys at first so was late taking off. But good customer service and easy return drop off. Overall pretty good

Évaluation :

1

Line took over an hour to get to teller even with reservation. Online/app process is complicated, glitchy, and ineffective. Customer service was in efficient and disjointed. Not enough staff and support for staff, poor checkin infrastructure and backend processing, truck with low mileage was still very beat up.

Évaluation :

2

Never got a final bill. Spoke with an agent on the phone and they wouldn't email it to me.

Évaluation :

5

Great Customer Service and Welcome! “Unmatched”

Évaluation :

5

Prior to dealing with u Haul my favorite customer experiences were with Amex and Amazon. Now I would rank u Haul up there. Just amazing service.

Évaluation :

1

I opened my storage space to discover that all my belongings were covered in rodent droppings. An employee told me that the facility had a rodent infestation in 2018 and I could file a claim. My belongings were properly stored in sealed boxes and luggage with nothing perishable or anything that could attract pests. No one from Uhaul showed any accountability or assisted me in any way. I contacted Gene Carr, who ignored me. I brought in a rodent cleanup professional from American Attic at my own expense to help me salvage my belongings. He told me the rodents were small rats. The rats had gotten into all my sealed boxes and luggage and contaminated and damaged everything. Even with his help, I had to throw away many treasured items. My Persian rug will have to be professionally cleaned. Until the end, Uhaul was rude and unhelpful. The staff would not even unlock an outlet so my service person could use his hepa vacuum for disinfection. Uhaul knew about the infestation in 2018, but did not inform me so I could retrieve my items.

Évaluation :

2

The storage unit itself was fine and as expected but check in to get the unit took an hour, the staff was distracted, trying to help multiple customers at once instead of processing one at a time leading to errors and delays.

Évaluation :

2

the staff was very friendly and helpful. the storage unit itself was not good. the corridors in the warehouse were very narrow and hard to maneuver my long couch in it to fit in my storage. the unit itself was completely dark, and unexpectedly had a pillar inside which was never advertised. as a result, our couch did not fit and we wasted a lot of time.

Évaluation :

3

Staff was very very very slow

Évaluation :

1

my unit that I reserved was locked. We spent an extra 3 hours at the site trying to arrange some kind of storage that would work, and ended up splitting our things between 3 separate units. I plan to reach out to every level of customer service possible for some kind of refund for the terrible experience we had

Évaluation :

5

Staff was beyond professional, helpful, polite, and went over and beyond to ensure we were set! After packing, traveling and feeling exhausted- it was wonderful to be greeted by wonderful staff! Very much appreciated!

Évaluation :

5

Gene went above and beyond his role to make sure that the environment was safe and secure while also helping to alleviate crowded driving conditions. Than you!

Évaluation :

5

Yes .I ' ve been with this U.Haul location since 2015 !.. Very positive experience .Five stars !.. Storage room well maintained and clean .. Good image for U- Haul .. Finally .Mr Brown the assistant General manager was great and helpful to assist me to move out . THANK YOU .

Évaluation :

5

Shift Manager is awesome

Évaluation :

5

So glad that Gene was able to give us a tour of the facility and explain how the key card and elevators worked. Additionally, by giving us the paperwork ahead of time, we were able to expedite the process (for which I am very appreciative)!

Évaluation :

3

People were great. App was cumbersome and at times confusing. Thought I did everything online to prepare for truck n storage, but there were more steps to complete at facility. No idea they had to call personals in my life to verify that I'm human. That's not needed

Évaluation :

5

Gene was truly amazing and so helpful. He is kind, patient and explained everything perfectly and answered my many questions. He helped me find the best unit to fit all my needs and took the time to show me the facility and lead me to my unit. His staff was very friendly, attentive and helpful. I am super happy I chose this location to store my items. A massive thank you to Gene and his amazing team!

Évaluation :

5

Hello U-Haul Customer Service, I so please with your customer support. Mr Gene, Anthony and others. They made U-Haul the best one in the US. Thank you so much. However, I hope to break down the price. With the best wishes, Aeshah Tukruni

Évaluation :

3

I was charged, though later corrected, because someone stole a van that I rented and returned.

Évaluation :

5

Your staff is amazing! They all try to be helpful…and they are! I wish I knew their names to thank them personally, but I either didn't ask for a name or forgot. Your facility is above average, but having such a helpful staff is what prompted me to give it a 5-star rating. Merci.

Évaluation :

5

Great help with setting up a new storage box.

Évaluation :

4

Confusion on size of truck vs size of storage. I was able to resolve with manager's help. He was s a great manager.

Évaluation :

2

Female teller got attitude problem and mngr. Is not helpful at ALL

Évaluation :

5

Geno is awesome! Great customer service. Truly appreciated it.

Évaluation :

5

I love this location. The staff is always helpful, friendly and funny.

Évaluation :

5

Gene is exceptional man, used his services for years

Évaluation :

4

We had some water issues halfway through my time there, but mostly the experience was super great.

Évaluation :

5

Everything about the online move in experience was great, but customer service could be better. I was supposed to get a free lock but the receptionist didnt know what to do about it. I also ordered a mattress bag and got the response.

Évaluation :

2

We drove in from East Bay, got in on the late side of the day. By 7pm, everything is shut down, even though we had not completed moving. I mean shut down - gates are shut, excess to different floor was denied on the elevator - when you parked on the deck which is fourth floor, and your rental room is on the 3rd, after unload furnitures on the 3rd, couldn't get back on the 4th floor to reload or get back to the truck. It caused a lot of stress, (We were not giving a passcode, only a card to swipe) and time to waste.

Évaluation :

3

The people at the front desk were not adequately trained. They did not seem to know how to use the computer system, could not give me an estimate of how much storage space I would need for a certain amount of stuff, kept changing the price and whether a free month was available, didn't seem to know what units were available. Also line was very long. They were friendly enough but weren't helpful as they did not seem to know what they were doing.

Évaluation :

5

The lady who helped me was super helpful and sweet. Definitely use them whenever need vehicles or storage. 10/10 service. Facilities are clean and well maintained.

Évaluation :

5

Anthony was very helpful with the move in.

Évaluation :

3

Lots of rat poop everywhere in storage. Had to get rid of a lot of things.

Évaluation :

5

The manager Gene was outstanding. Very professional, cordial and very attentive to mt needs all the while aware and responsive to other customers and staff.

Évaluation :

5

the owner and staff went above and beyond to help me.a great experience all around! I would definitely recommend this facility too anyone looking for safe storage!

Évaluation :

5

The GM is incredibly attentive and caring

Évaluation :

5

The manager, Anthony Brown, really went above and beyond in his customer service. He clearly understands that moving can be a stressful day and he does his best to take the stress away. He remembered me by first name and he was so friendly. I would recommend his facility to all my friends.

Évaluation :

5

Gene and his team are awesome. Thanks so much!

Évaluation :

1

The only problem I see is the moving helpers you recommend ( A-Movers - 0 star) since it plays the big part too when it comes to moving aspects- They didn't show up! And it does affect the rating

Évaluation :

1

- Couldn't access my Uhaul account from outside US - Was charged a late fee (but Uhaul had my credit card data to charge) - Nobody answered emails - Nobody picked the phone - More than 1 hour to get the key to the storage A complete disaster, you make very difficult working with you

Évaluation :

5

Andrea and Gene Carr II were both amazing and helped facilitate a seamless moving day. The staff and facilities for my storage have also been great over the years. Thank you. 1525 Bryant Street. San Francisco , CA

Évaluation :

1

The only person that is good is Anthony. And the manager Joe is very unprofessional racist and super arrogant and ignorant person I do not recommend this place in anyway for anyone

Évaluation :

2

Hello, The facilities were clean, safe and overall fine. The staff however are super unfriendly and unhelpful. I had a total of three interactions with staff: 1) Initial opening of my account and the person was rude and dismissive 2) I made a reservation for a van and the person raised her voice and stated speaking to me like i was her child when I asked questions regarding the requirements. I left and went to Avis and rented a truck from them 3) After standing in line and patiently waiting my turn the person decided to take a phone call which prolonged my wait and then told me step aside and wait further while she assisted someone behind me all in a rude and dismissive tone The DMV has better service. Regards, -Abel

Évaluation :

5

Gino was super helpful!! Thank you!

Évaluation :

1

I am lodging a complaint with the customer support team on my experience.

Évaluation :

5

Keep up the good work!

Évaluation :

5

The manager and staff are exceptional. Glad I choose U-Haul.

Évaluation :

2

The individual unit was almost entirely dark. The low ceiling made it difficult to sort or shift items comfortably or safely. The desk was often understaffed and representatives on duty were consequently less than happy in their work. The atmosphere of cynicism and general mistrust of clients was pervasive. Oh, yeah, and the price was too high. Do yourselves a favor and remove me from your SPAMMING list. No emails. No phone calls. No text messages. Got it? Good. Bye!

Évaluation :

4

It was definitely clean and I'm happy with the storage even though it's a long walk to the unit itself. The GM is great and is good at his job most of the employees seem great too. Security guy was also very kind and helpful. The girl behind the counter when I came to pick up my card was the only issue. She gave poor instructions and I had to return to her 3 times for assistance when she could've just gotten up and helped me the first time. Wasted mine and my movers time. Also the card system is a bit wonky, it requires multiple attempts which is fine once you know but is very disconcerting at first. Should be warned about this when receiving the card.

Évaluation :

4

The only thing I could point out is that, taking care of things in the office is not always as quick as one would like. However, I cant really complain about the staff as it felt, at times, the office was short staffed.

Évaluation :

3

Customer service need to be with a great attitude to the customers. No cold hearted and give more attention to a handicapped people . Thanks

Évaluation :

5

Very secure storage, clean and they are very friendly staff, they help me when desperately need a place to store my stuff before I move to my new apartment. Thanks again

Évaluation :

1

Some helpful staff. Very poorly designed facility layout and elevator system. Did not respond to move out request and continued charging fees for 1 month until I had to call multiple times to get it resolved.

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5

Staff was so helpful in making sure my storage needs were made before I left the facility.

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5

I haven’t have any problem with the stuff they very attentive

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5

The gentleman who helped me get sign up was incredibly nice and helpful.

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5

I helped out a close friend relocate her business inventory into this location and can't tell you how pleasant and friendly the staff was, Gino the general manager went far and beyond in helping me as I decided to get a storage unit for my business/hobby in automotive detailing and repair. He followed up with me to obtain a convenient specific unit one that would be convenient for me to come and go to pick up supplies. Very satisfied and I look forward doing business here at the Bryant street location.

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