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ELLENITA G | First ImpressionsSelf Storage Units in San Francisco, CA, 94103
U-Haul Moving & Storage de San Francisco
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U-Haul Moving & Storage at Candlestick
1575 Bay Shore Bl, San Francisco, CA 94124 View Available Units3.1 miles from this location -
Island Park Storage
800 Av H, San Francisco, CA 94130 View Available Units
(U-Haul Neighborhood Dealer)4.5 miles from this location -
U-Haul Moving & Storage of Oakland Coliseum
8000 San Leandro St, Oakland, CA 94621 View Available Units12.0 miles from this location -
U-Haul Moving & Storage of Belmont
554 El Camino Real, Belmont, CA 94002 View Available Units18.3 miles from this location
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- 4,0 - Cote moyenne des clients
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Everything was fast an organized.
RODNEY W | First ImpressionsThe Property Manager at the Bryant street location, say lI got my storage on July 1, 2024. If I make a payment on the 2nd & Not the 1st. They said I have to pay again. Some months I paid twice a month. They doctored up their paperwork, But I got my Chase Bank receipts & The complaints to U-HAUL customer service Number to file a complaint. The property Mgr Name is Anthony Brown, on Bryant St. San Francisco, CA This complaint is not for the store I'm returning in Hayward CA today
Paris E | Overall ExperienceGetting checked in to a storage was a mess. The person that originally helped me did not do the paperwork for the storage so when I came back I had to do it. Due to this I to pay the movers 2 hours extra for the delay of getting the paperwork done and unit figured out. The original unit was too small and then had to go get a new one. Then it had a lock on it so staff had to find another one and we looked at 4 different ones. When we finally saw one that didn’t have a lock, it was an upstairs unit, which was tricky for the movers to put everything in! The only positive is that the staff here are super sweet and definitely deserve a raise !!! Also the truck return there was only one staff , I felt so bad for him because there were 5-8 trucks being retuned at the same time and he was by himself!
NATALIE B | First ImpressionsWould not recommend Anthony Brown for any customer facing positions as he is very rude and dismissive of any asks brought to him by customers. He was the first face I saw when arriving at the location, and he did not address, greet, or let me approach. When I asked additional questions, he did not seem receptive to additional questions, resulting in me going back and forth between the office space and rental. All other staff were very friendly and helpful in lieu of their manager.
Aaron L | Overall ExperienceThe required type of lock is ridiculous. Other than this everything was great.
Adama B | Overall ExperienceThe manager, Anthony was incredibly helpful for our move. He so very professional and courteous. My locker and van rental was smooth and convenient.
Matthew L | Overall ExperienceI was VERY impressed with the level of service and the facilities. I could be more satisfied ONLY if not a few easily correctable issues: 1. I was moving in after 7pm. At that time all dollies were locked. Luckily, why wondering around, I located one. There gotta be a way for late movers to get a dolly with certainty. 2. After I booked a van in person, I realized that I forgot keys from unit home. On the way home, I noticed two passenger cars occupying the ONLY two loading spots. I came back in 2 hours, the same card were occupying the ONLY loading spots. When I finished loading the van 1.5 hours later, the same card were standing there with no visible action whatsoever. When there are so few loading spots, they MUST be used for loading ONLY!! 3. The rails on the loading dock prevent use of the side sliding doors on the vans, which is a MAJOR inconvenience. This is too easily fixable by putting a bit more concrete on the parking spots, this raising the level of the spot in relation to the level of the dock. Otherwise, outstanding experience exceeding my most rosy expectations. Thank you very much specifically to Hakili and manager Brown: both high class, superb professionals with outstanding customer service.
GENNADY S | Overall ExperienceThank you for running a great operation. Best U-Haul location in my experience
Rogier v | Overall ExperienceOnly, thank you 😊. Happy holidays
JULIO C | Overall ExperienceManager is one of the nicest and most capable people! If there is any problem he immediatly can and does help. Always nice and asks if I need anything and fixes things immediately if an issue. Thanks so much. My 3rd time renting at this location and would absolutely again when I need in the future.
Christopher M | Overall ExperienceWish they would told me second floor meant having to go up a set of stairs on the floor. Would of been nice if the staff would of told me about it l.
BALJINNYAM R | First ImpressionsVery easy to use, easy to access. Absolutely perfect experience
Diederik V | Overall ExperienceThe biggest knock was when I moved into the unit, I reserved a truck and moving equipment, at 6 a.m. on the day of the move, I was informed my reservation couldn't be honored and that I had to drive over an hour and a half away in the South Bay to get a truck, and not only that, I had to rent it round trip, so it added 3 hours and a ton of gas costs to my rental. The next Uhaul didn't have any of the equipment I reserved, and it doubled my costs, even after the standard credit for not having a truck ready. Since I was renting a truck from the facility and renting a storage unit, I would've expected far better customer service than I received. Not only were they unhelpful, they were rather rude and ended up hanging up on me.
MICHAEL C | Overall Experience