Évaluations des clients U-Haul Moving & Storage of Sterling

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Sterling

Cote générale :

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TERRY G.
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Le client n'a pas laissé de commentaire.

JOHNCHARLES T.
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Le client n'a pas laissé de commentaire.

JAYHOON C.
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Le client n'a pas laissé de commentaire.

JEFFREY P.
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Le client n'a pas laissé de commentaire.

ANDREW SCOTT C.
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Le client n'a pas laissé de commentaire.

SHAFIQ Q.
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Le client n'a pas laissé de commentaire.

ELIZABETHR L.
Évaluation :

The employee (who was a male) should work on being more welcoming, friendly, pleasant.

RAYMOND E.
Évaluation :

This is the second time we used this location. First time for hand truck and furniture dolly. Great customer service. The Cargo Van was clean, gassed up and ready to go. The return was simple, easy and painless. We will use this location again. The two directions of traffic along Old Ox Road are separated by a median so be sure you're heading in the right direction to get in on the first try. You should be heading East on Old Ox Road towards Herndon coming from Route 28.

BENJAMINIAN O.
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Le client n'a pas laissé de commentaire.

EDWARDDAVID W.
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Le client n'a pas laissé de commentaire.

CHRISTIANTYLER C.
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Le client n'a pas laissé de commentaire.

ELIZABETH K.
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Le client n'a pas laissé de commentaire.

DECKY K.
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Le client n'a pas laissé de commentaire.

PATRICKLEE C.
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Le client n'a pas laissé de commentaire.

Kelvin P.
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Le client n'a pas laissé de commentaire.

IRFAN S.
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Great Customer Service

Wil S.
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I attempted to return the van on line since it was after hours. However, the bar code posted o the wall was not readable and was unable to complete on line return. As a result, I was charged a $20 processing fee which I was not in agreement with. It's the last time I use Uhaul for any services.

FATIMA ISABEL Z.
Évaluation :

Porque me mandaton a una locacion lejana para reciger el camion y cargar mas dinero en mi cuenta .solo elmmanejar a dejar el camion de mi casa eran 30 millas

Sean P.
Évaluation :

I returned my Uhaul vehicle and auto transport on Monday October 26th very breif interaction and told I'd receive the reciept online I did that was great. Only to be called on the 27th by a not so friendly and borderline hostile uhaul employee accusing me of having not returned either. After interrogating me about my vehicle return which I stated I returned the day prior she stated she'd look into it and call me back. No return call was ever received.

Aaron H.
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Le client n'a pas laissé de commentaire.

MOHAMEDAMINE K.
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I don't like your customer service the employee who gave the truck is liar I'll never ever rent any truck from you anymore.

MARTINWILLIS E.
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Le client n'a pas laissé de commentaire.

PHILIPJAMES B.
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Ben was very helpful and provide excellent customer service

Gongbo L.
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Le client n'a pas laissé de commentaire.

DAVIDKEITH E.
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Hydraulic brakes on trailer didn't work. Luckily pulling with a 3/4 ton diesel so didn't matter that much.

LYDIABRENDA G.
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Was provided excellent services by staff. Business hours are extremely convenient.

CHRISTOPHERTHOMA H.
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Le client n'a pas laissé de commentaire.

OSCAR A.
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The truck had less fuel than indicated by the staff member.

CHRISTIANTEIDERM L.
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Great customer service pick up and drop off

Juliana V.
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None everything was above and beyond

ULDA R.
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Le client n'a pas laissé de commentaire.

JAMESCHRISTOPHER B.
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Al the people who work here are very helpful.

Ehsan E.
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Le client n'a pas laissé de commentaire.

Therese V.
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smooth and easy rental

SARALORELEI B.
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Le client n'a pas laissé de commentaire.

ERIKPAUL R.
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Le client n'a pas laissé de commentaire.

philomina W.
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Everything was fine

BRADLEYSTEVEN C.
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Le client n'a pas laissé de commentaire.

RUBENRICARDO M.
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No comments very satisfied with the service

Stephen J.
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Le client n'a pas laissé de commentaire.

KERRYNOLAN G.
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Customer service was professional and accommodating.

EVELYNMARIE T D.
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Great service great personnel

LYDIABRENDA G.
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Very professional staff and attentive. Never encountered any problem from check-in to return services. Paperwork were in orderly processed.

CECILIAI C.
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Service excellent my experience was great.100% satisfaction customer service,help to found other services. On time,clean and new truck. Thanks

RONALDVINCENT S.
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Le client n'a pas laissé de commentaire.

Philip P.
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The windows were really dirty and the windshield wipers needed to be replaced. The staff there was helpful, though, and everything was resolved.

Laurel M.
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Ammar was AMAZING. I originally scheduled my pick up from another, nearby location. The previous renter was late returning the vehicle so Ammar swiftly changed my pick up location to the location listed above. He went above and beyond provide an amazing guest experience.

Laura A. | Expérience générale |
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We just needed about 2 weeks of storage to move boxes packed for our move out of the house while the house was on the market. This worked perfectly using UHaul storage.

Hashem M.
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Le client n'a pas laissé de commentaire.

Andrea L. | Expérience générale |
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Great staff and management. Best storage unit and location. Excellent customer service.

ROBERT H.
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Le client n'a pas laissé de commentaire.

Christine N.
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It was a fabulous experience. Everyone was helpful and it was very clean. I loved driving the almost new van!

Steven S.
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Staff was very helpful and friendly. Online check in was awesome as well

Gregory S.
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Le client n'a pas laissé de commentaire.

Fernanda M.
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Le client n'a pas laissé de commentaire.

Raymond S.
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Le client n'a pas laissé de commentaire.

RICHARDANTHONY C.
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Le client n'a pas laissé de commentaire.

Kevin H.
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The two people working that morning were SO sweet and personable. They made my day. I was going to be moving my sister all day and it was my 56th birthday. I told them that was my best gift to hear their playful laughter. So nice

Melinda G.
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Le client n'a pas laissé de commentaire.

GLORIAJEAN H.
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Le client n'a pas laissé de commentaire.

Linda J.
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Everyone there is so warm and friendly, my first visit, I met William, then Tania, Then Ben my 2nd visit. And a young man who came out today to help me check my van in was also kind and helpful. I really enjoy coming in there bc like when I did a pretty check out the second day it Ben made sure I was out the door:) And my walk in the day before, William got we checked out rapidly. And Tania assisted with kindness and support! It was great, TY!!! Linda Jones

WILLIAMBENCK S.
Évaluation :

I reserved a 26' truck over a month ago. One day prior to my move date, I received a call stating the 26' truck was 30 miles away from my desired pickup location. In turn, I got a 20' truck and will need to make an additional trip due to the smaller size. What is the point of reserving any truck when in reality, you only have the option of what's available at the location at the time of pickup.

hasaneyn C.
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Le client n'a pas laissé de commentaire.

Alexandre C.
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Le client n'a pas laissé de commentaire.

Efstathia W.
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Le client n'a pas laissé de commentaire.

NARDOSHAILU M.
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Rented a cargo van around 9 in the morning but was rushed to return it at 5 pm on the same day even though rentals are supposed to be daily. I asked the staff if I can return it at least around 6:30 or 7:00 pm but I was told that's not possible. I understand weekends might be busy but that shouldn't give the business the right to cut the rental short and still charge the same amount.

GREGGHUGH W.
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The seats were really uncomfortable for anyone over 6' tall. No leg room and seats could not decline even slightly. My back is killing me next day. Besides that, truck was fine and did the job but thought the value was reduced due to discomfort.

Paul C.
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Le client n'a pas laissé de commentaire.

Daniel G.
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Le client n'a pas laissé de commentaire.

ASIYA J.
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Abrar was very kind and helpful. Excellent customer service!!! Thank you

Nobel H. | Premières impressions |
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Great Experience, friendly staff. Our contact Tanya was very helpful .

James B.
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Nothing. Our experience was perfect. I screwed up and reserved for pm instead of am. Your staffer said no problem and got us all squared away.

BETTSIM S.
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Le client n'a pas laissé de commentaire.

JAHEDAHMAD H.
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Le client n'a pas laissé de commentaire.

Krishnan S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MUNDAZACHARIA K.
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Everything you guys are doing is purely customer obsession.

alexander W.
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Need more space for parking trailers

CARRIENLYNN D.
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Le client n'a pas laissé de commentaire.

agan H.
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Employee very professional. Great job.

Ronald F.
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We have rented from UHaul many times, but we had some issues this time. There were no keys in the lockbox when we did our online check-in. When we went inside, we discovered that the truck we rented was in the process of being given to someone else. We had to wait while they cleared this up. The furniture pads and hand truck were not in the truck like they usually are. We had to wait while someone got them. The UHaul staff that we worked with were very nice and helped us solve these problems as quickly as they could.

Claudia E. | Premières impressions |
Évaluation :

You guys made me drive 60 miles just to get the truck and then I used your moving helpers option who were a total disaster, they pretty much told us we have to carry and help them move the big stuff, that’s just ridiculous.

Gregory C.
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Le client n'a pas laissé de commentaire.

CARENSOPHIA F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

PAULP G.
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Le client n'a pas laissé de commentaire.

Nada B.
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I was supposed to mooch up the reserved truck and leave. I was delayed about 45 for a transaction they couldn't complete because the system was down.

DANIELP W.
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Everything was as expected. That's why I come back here every time i rent a truck.

Garin P.
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Very helpful. Keep up the good work!

JINMING S.
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Le client n'a pas laissé de commentaire.

Corey B.
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Le client n'a pas laissé de commentaire.

Joseph O.
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Friendly staff - very helpful.

RANDALLEDWARD H.
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Le client n'a pas laissé de commentaire.

CAROLINANYELANDY M.
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Le client n'a pas laissé de commentaire.

Michael C.
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Nothing - everything went very smoothly and the whole process was very easy! I was very satisfied!!

NAGYW B.
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Absolutely the best customer service. Thank you!

Alan A.
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Le client n'a pas laissé de commentaire.

David L. | Expérience générale |
Évaluation :

Initial customer service with Chantell was awesome. However move out was unpleasant. Several calls regarding a payment for a storage unit I cancelled three weeks ahead of time and a follow-up parent call respresentive was very rude to my wife over the phone.

Joshua M.
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Le client n'a pas laissé de commentaire.

ARCHANA C.
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Le client n'a pas laissé de commentaire.

Daniel M.
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Shanelle was very friendly and helpful :)

sanjogta s. | Expérience générale |
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Above than excellent

CARENSOPHIA F.
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Le client n'a pas laissé de commentaire.

Naomi W.
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I initially selected a location in Alexandria, VA and received an email the day before the move that the location had been changed to Sterling, which is significantly farther away. I didn't receive any phone call or text letting me know of the change. While I recognize that U-Haul does not guarantee selection of the preferred location, it would have been helpful to receive a call or notification in advance of the day before.

CHARLES H.
Évaluation :

None

Karen R.
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Had to turn around and go back to get equipment as it was not placed in van as indicated. Had lots of problems with 24/7 check-in When returning, person coming out to check me back in showed no concern for me as a customer. He wasn't rude, just was very, very slow, grumpy, didn't want feedback, etc. so, I'd recommend, but I would warn to plan for process to take much longer than they would think.

MARKALLEN A.
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Le client n'a pas laissé de commentaire.

Rahul J.
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Amazing customer service.

Philip L.
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The lady that did my paper work was very rude. She doesn't belong in the customer service industry

CESAR M.
Évaluation :

It's nuce

clarence w. | Premières impressions |
Évaluation :

I gave this location an average because of the placement of the U-Haul trucks everywhere was dangerous and difficult for us to navigate through the maze of them safely while still attempting to get to our storage unit to unload our things.

tania m. | Premières impressions |
Évaluation :

eveyone is so helpful and they greet you so well.One of the best storge unit WE have ever had great Customer Services around in the DMV Area.Thank you all for doing such great work

Robert R. | Online Move In |
Évaluation :

Very little space to maneuver vehicles. The nearly empty lot next door should be acquired for truck parking.

Lucy F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Charles P. | Premières impressions |
Évaluation :

I highly recommend this location. The owner are friendly and helpful. Ben was professional and fast with service. Everyone was professional and friendly.

Robert D. | Expérience générale |
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The team was friendly and very helpful. They provided me with recommendations for size and a movers that could assist me at a fair price.

Jeff S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Pamela S. | Premières impressions |
Évaluation :

My check in to purchase a rental storage unit was easy at the office . I tried doing self check in on the computer but was not able to . I was just going round and round getting nothing accomplished. Good old face to face at the store is much better.😊 The ladies that were working at this store are very friendly and get the job done quickly. Thank You

Heather B. | Premières impressions |
Évaluation :

Staff was sooooo helpful!

Eric S. | Expérience générale |
Évaluation :

I have frequented several uhaul locations over the past few years. This facility it run well and the employees are helpful. Three particular evens showed this locations quality. One when moving the truck the employee bumped the mirror and he promptly retrieved a sticker and marked it with out me saying that I saw this. So A+ for honesty. Two I closed out before the start of the new month but my auto pay had already gone through for the month. The manager was able to set this right. So A+ for doing the right thing, follow though, and reasonableness. Three I found that the store was well stocked and well priced. So that was convenient. Overall this is an excellent uhaul location and helps make the stressful time of moving and storing manageable.

Victoria B. | Premières impressions |
Évaluation :

I have used this facility on multiple occasions. The trucks and vans are clean and well cared for. The staff are courteous and helpful. This location does typically stays busy. So the process of waiting and renting does usually take 15-25 mins depending on how busy they are.

Taylor B. | Expérience générale |
Évaluation :

I don’t understand why the customer service is so bad. Every time I go in there, everyone is in the worst mood ever. A smile goes a LONG way. I am paying a lot of money to be there, so be nice!!!

hopeyn a. | Expérience générale |
Évaluation :

My name is HOPELYN! You left the letter y out of my name. Thank you for your extraordinary service!! God bless you all.

WILLIAM M. | Premières impressions |
Évaluation :

Very friendly and helpful as always

paula s. | Premières impressions |
Évaluation :

Each person I worked with to obtain my equipment and storage displayed outstanding, professionalism , in spite of the lack of faulty computers that did not perform operations in timely manner.

Michael S. | Expérience générale |
Évaluation :

The only item worth mentioning are the trucks in the access lanes that make it somewhat difficult to come and go.

Farrah C. | Expérience générale |
Évaluation :

Excelent

MARTA G. | Premières impressions |
Évaluation :

Ben and William are awesome

Liz C. | Expérience générale |
Évaluation :

When a customer comes in and request services, customers expect to receive a positive interaction that would guarantee the best possible solution. I was disrespected and humiliated. And overcharged!

Cheronda C. | Expérience générale |
Évaluation :

Ms. Wanda was very helpful and honest about the process while assisting me and my family every step of the way. Moving is complicated endeavor already and she provided a piece of mind. Great job! RCF

Dominique H. | Expérience générale |
Évaluation :

Ms. Richardson is wonderful, very helpful, and also keeps this place in order very well! I WILL use this storage again and recommend to any future people looking for storage. A+++++

William D. | Expérience générale |
Évaluation :

Great service & great facility!

furqan s. | Expérience générale |
Évaluation :

Thanks

Michelle S. | Expérience générale |
Évaluation :

The office staff did not explain that receiving my money back for cancelling my contract would take 5 days.

Roberto F. | Expérience générale |
Évaluation :

Thank you for all support

Michelle L. | Expérience générale |
Évaluation :

The slide on the door was rusty and very hard to open (even though I mentioned it, it was never greased. The employees and owner were extremely pleasant and nice to work with.

mark U. | Expérience générale |
Évaluation :

Needs better pest control. After 6 months, I found a mouse or mice had gone through almost everything, leaving trails of droppings, dyed blue from the pest control trap. There was one dead mouse.

Sadaf S. | Expérience générale |
Évaluation :

Wanda and her team go above and beyond at the Sterling facility. The units were very clean and the service was always friendly and so helpful! We will definitely return here againif we need storage!

benjamin s. | Expérience générale |
Évaluation :

Ms Wanda and her staff were very friendly, helpful, and courteousl. I would definitely recommend this location to family and friends.

LOUIS E C. | Expérience générale |
Évaluation :

Very helpful and understanding staff ...

sirikhane v. | Premières impressions |
Évaluation :

Great service thank you very much Will. He is the best

JULIO L. | Expérience générale |
Évaluation :

I had to use many of Uhaul services recently in the last 2 months, from storage to rentals, I was pleasantly surprised with the associates professionalism and friendliness, and top service.

Christina S. | Expérience générale |
Évaluation :

The manager Wanda was amazing. So calming and helpful!

robert r. | Expérience générale |
Évaluation :

Ms Wanda & her assistant Ben were quite helpful throughout the entire process of moving in & out. They both were polite and knowledgeable & made sure I had all the supplies needed at a reasonable rate

PAT M. | Expérience générale |
Évaluation :

Great customer service!

rose p. | Expérience générale |
Évaluation :

Great customer service. Thanks

Rob C. | Premières impressions |
Évaluation :

The staff was very helpful and polite.

Faruk T. | Expérience générale |
Évaluation :

Wanda was very helpful. Thanks.

Mark P. | Expérience générale |
Évaluation :

The only huge downer is pricing. Your competitor, one-tenth a mile up the street is considerably cheaper. I got the same size unit less than half of what I pay with U-Haul & its atmosphere controled.

ALLISON B. | Premières impressions |
Évaluation :

The Sterling UHaul is Customer Focused. Their I service is amazing. Robert can be a bit edgy and should be reminded how to remain calm and be nice to customers. The rest of the staff is A M A Z I N G

CHArLES T. | Expérience générale |
Évaluation :

Thanks to the wonderful staff !

benjamin s. | Réservation |
Évaluation :

Very kind, professional representation of your brand was extended to me. The facility was a bit overcrowded with staging of moving vehicles, but overall the storage unit and lot was meticulousl clean

Mark P. | Réservation |
Évaluation :

Wonderful customer service!

Carl A. | Réservation |
Évaluation :

Very courteous and helpful with all my needs both at my departing location in Tontitown Maryland and Sterling Virginia. I will not hesitate to use you all anytime in the future.

Rosario T. | Expérience générale |
Évaluation :

We were so please with their service, specially w Ms Wanda Richardson who managed the place. Friendly and professional people! Blessings in Jesus Christ to you all!

benjamin s. | Réservation |
Évaluation :

The U-Haul website was difficult to navigate.

cristian a. | Expérience générale |
Évaluation :

Excellent service

Glory M. | Expérience générale |
Évaluation :

The facility is clean and well-maintained. Any concerns are addressed in a prompt manner. Staff is helpful and the manager (Wanda) is very accommodating and understanding of any issues you may have.

Tyler C. | Expérience générale |
Évaluation :

Staff was so extremely helpful!

Douglas G. | Expérience générale |
Évaluation :

I greatly appreciated the free month of storage. It was VERY convenient and probably a good business model since I'm sure a lot of folks keep them past a month.

Bernadette J. | Expérience générale |
Évaluation :

Excellent customer service agents, helpful and respectful. Always there when I needed them. A very good crew at the Ox Rd. Sterling. Va location.

robert w. | Expérience générale |
Évaluation :

Great staffs! Best team ever! Thank you, Thuy-

SHERI C. | Expérience générale |
Évaluation :

Good location and staff

ROUNIA H. | Expérience générale |
Évaluation :

I've been with Uhaul - Sterling for years . I've never had a problem until now, we moved out of our storage unit before the next billing cycle . Made then aware and still got charged.

Non reviews have been submitted for this location.

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