Please refund me. Uhual confirmed one location, TWICE on the phone, and then changed my pick up location and made me drive 2 hours out of my way to get the fan, and then two hours out of the way home. Huge inconvenience.REBECCA M.
Trailer Rental & Towing in Sterling, VA at U-Haul Moving & Storage of Sterling
Pour nous contacter
Sterling, VA 20166
(On Rt 606 E Of Rt 28)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
One-Way and In-Town Local Rentals in Sterling, VA 20166
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The customer service was awful. The guy didn't read what was suppose to be in the truck, as a result I was late with getting the truck. He couldn't understand what was needed and I had to find most of it.KATHLEENPRISCILL G.
Nothing. Everything is perfectFREDERICK D.
The truck was HORRIFIC. The check engine light was on and the air conditioning was not working properly and it was 96 degrees outside. The U-haul guy just said that I'd be fine. I was afraid for my life driving that truck.BLANDINEADJOKO E Y.
I really like Uhaul. Your sales guys were very helpful. I came in on a Sat and was able to get a truck for the afternoon. Truck was a problem -- couldn't start it on my own because break Petal had to pressed down with very excessive force.Darlene S.
This is the second time that I rent a truck the first truck that I rent was really clean and looking good but this one was dirty smell like cigarettes it didn't have any gas in it and i had to rush to the gas station to get gas I'm really disappointed with what I rented todayMOISESANTONIO P.
Customer service agents were very helpful.JAHANGIR A.
One of the guys was not so professional, wouldn't harm if they were little courteousNIRANJAN REDDY M.
Ben runs a professional operation at the Sterling center and makes sure the customer gets the service and equipment they need! He is an excellent example of the type of management quality that should be rewarded and promoted for his excellence! Thanks Ben!Christopher N.
Survey is foolish request. If you do a good job youknow yourself it is good or bad. Do a good job, then no need to beg for a survey.NEELJ W.
I hope this young lad is well-taken care off by Uhaul franchiseeBahri Q.
No personal contact, dropped off after hours. Back of building looked like a junk yard but was neat in the area the trucks were kept.Ray R.
This location gave me a completely different Uhaul than the one that I signed a contract to rent. I was never provided a contract for the vehicle that I had in my possession because nobody ever called and told me that it was a different vehicle. When I called this location, they told me that they had emailed me a contract, but they didn't because there was no way to do so without me signing a new contract. Terrible customer service and terrible communication.Taylor D.
I had a last minute need for a truck and Connor Evans really came through for me and got me what I needed.SUSAN Y.
Best service ever, recommend this location , 5 stars !!!!!Pitchayapak J.
People again were friendly and professional. They were flexible with two drop offs (trailer and then truck).Charles V.
I've rented from UHAUL several times and this was my worst experience. They strap on the tow was stressed out and kept coming off the tire. Due to this I was forced to stop several times to fix this and ended up dropping the car trailer off before I needed to and had to drive the ca. Still waiting on UHAUL to call about a refundJAMIE P.
Thank you! Everything was great!JACQUELINET S.
The truck was clean and without damage; however, the windshield wipers were abysmal as I was caught in whit-out rain conditions at highway speed and had to scrunch down in the seat to find a spot on the windshield to see past the water. Everything else was satisfactory, the staff, the accessory selection, etc., but please check stuff like this to prevent an accident from happening.Brian Y.
Getting storage and returning the truck at the same time wasn't easy. I had to perform two separate transactions waiting twice online. Also, I was never notified the blankets had to be folder perfectly.LORI K.
Again, unsure of the point of making a reservation. This time I had reserved a storage unit at this location and upon arrival was notified that they did not have the size storage unit I had requested and received a courtesy call from the location 3 days prior confirming my reservation. I had movers scheduled for a certain time and I lost out of 45 minutes of the contract because this location had to find two other storage units to rectify their mistake. This experience, combined with the frustration of never having the equipment in the location I have requested, has resulted in me likely never using Uhaul in the future. I have also began telling my coworkers, who often move their belongings for work, and friends/family to steer clear of Uhaul. I will be removing my possessions from the storage units and loading them into a competitors truck. We needed to store a car for several months and looked at all locations not Uhaul.MATTHEW B.
UHaul as an organization is very poor at scheduling and NOT setting expectations which is VERY important when moving. For this very reason I will use a different company next time.SUSANLYNN C.
Excellent service.ANDREWPAUL H.
Need more parking for customers while they are using the U-HaulJONATHAN W.
Truck was clean when I returned I was charged for cleaning, who can I speak to about this matterSEUNG K.