Customer Reviews for U-Haul Moving & Storage of Sterling

8 524 évaluations

45715 Old Ox Rd   Sterling, VA 20166
(On Rt 606 E Of Rt 28)

(703) 437-3404

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(703) 437-3404

45715 Old Ox Rd
Sterling, VA 20166
(On Rt 606 E Of Rt 28)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Another superb rental at U-Haul of Sterling, VA !

CHRISTOPHERCAMPB B. 
Évaluation :
5

I originally reserved a uhaul from another location. When I arrived there were no trucks. Old Ox Rd Uhaul performed for me when I couldn't find a truck. I am grateful and incredibly please. The two men working there were fast - which I really needed since I'd lost time - and kind, warm humans a person would want to talk with.

SARANICOLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEDRICJULIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sayed H. 
Évaluation :
4

Na

Nicholas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINJOHN H. 
Évaluation :
5

Everything was great. The service was excellent.

MICHAELALLEN A. 
Évaluation :
1

Very displeased with the service that was provided. Used my credit card which was approved online and store called to say it was declined and the worker said I was good to go when zi picked up my vehicle. Got a call back later saying I need to return the truck. I returned it had to pay 100 $+. The most miles I did that day was 50. As well as the gas they told me to come straight there which I didn't even have time to fill up the gas. I paid 88 $in cash. I have used uhual for many years. The vehicle also had low air in the tire and had scissors on the hood. The vehicle didnt have the white ID numbers on the back window so I had to get someone to help me locate the vehicle. Very displeased and will be calling for my full refund. I also was going to rent it for four days but didnt get my project done because of the issue the store had. I understand the whole situation but too many bad things happened with the experience I had.

Cosmin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
3

Although this location is much better than a "U-Haul neighborhood dealer", it is such a hassle, if you will, to return trailers/trucks due to the tight space available. This U-Haul facility looks like it was a storage only location that now stores moving trailers/trucks/vans that takes up space in the aisles and outskirts of the facility limiting access for those with storage units. Parking is also limited to about 7 spaces.

JAMAAL F. 
Évaluation :
5

The guys at the location were super cool and easy to work with. They had me out the door with my reservation in under 10 minutes. Great location, very professional. thanks!

RYANROYCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNTHOMAS B. 
Évaluation :
4

I know that for safety they made me buy the pot lock there but is their policy. Over all good

Roberto L.  |  Expérience générale 
Évaluation :
5

The mobile check-in option is tedious. It asks for confirmation of identity by providing a phone number for someone who can vouch for me. It is presumptuous to believe that my friend or relation will answer a call from U-haul and confirm identity in a reasonable amount of time. My rating does not account for this problem. U-haul Corporate, fix the mobile option.

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C.  |  Premières impressions 
Évaluation :
5

All was good. They polite and professional. Thank you!!

OSCAR G. 
Évaluation :
5

Great customer service friendly and welcoming!

OCTAVIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Excellent customer service

ANGELAELIZABETH A. 
Évaluation :
4

The gentleman that checked us in and out was very pleasant and helpful.

SHARONLEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR W. 
Évaluation :
5

as always excellent

JOSE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dacota L. 
Évaluation :
5

Great staff

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMESH BABU P. 
Évaluation :
4

truck was pretty beat up--no surprise there--but i would not rent a truck with a busted side mirror given the lack of normal rear visibility with a truck. That said, check in/out was easy, the truck was ready on time, and the guys were nice. Saturday hours a big plus.

Joseph K. 
Évaluation :
5

The rental had a gas cap break and I waited for the location to get it resolved. An employee was able to get the cap off but I had to stay over an hour for this to get resolved. Also I find the current rental rates quite expensive and will not use uhaul in the future mainly due to your pricing.

JENNYCAROLINA R. 
Évaluation :
5

Ran into some unforseen issues and they went above and beyond to help me.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILIANIDALMA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
3

When I picked up my vehicle it only had 1/4 tank of gas. That is frustrating because it forced me to get gas twice. I am supposed to replace what I use. If I start without enough to get me through my day, I am forced to guess at how much to fill up or donate gas to Uhaul. I find this unacceptable.

JAMESCUSWORTH O. 
Évaluation :
5

It's was grate

COMINISTRAYA A.  |  Premières impressions 
Évaluation :
2

Had to fix two of the red 3/4 marker lights on the back of the trailer so they would stay in place. Also hand truck was not put in trailer upon arrival of getting trailer.

NICHOLAS M. 
Évaluation :
3

Brought cleaning wipes (with) pandemic still active. Cleaned seat, steering wheel and dash. Used 7 7x7 inch rags that all turned a dark dirty brown. Windows were milky white. Explained that Cargo Van required for 72 mile delivery of clothes dryer to needy and was told van could not be left in location at U-Haul but had to be returned. Expected bill of 50 $( not including gas ) more than doubled. All this and agent had runny nose & touching driver areas. Would recommend some serious changes to this stop.

JOHNWILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOGAN L. 
Évaluation :
1

This U-Haul charge fraudulent Services to my card I will be notifying the bank, I will try my best to make sure no one will ever use this U-Haul company from this location again due to the piss poor management and lack of integrity within this franchise

MATTHEWALLEN K. 
Évaluation :
4

You are fine

FARHANG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
3

The express check in/pick up your own truck function still does not work well. So that needs to be addressed for people who pick up their equipment after hours. Also the truck I got had a check engine light on. Yes the customer service rep ran a diagnostic on the truck but you should really not be renting out equipment like that. It's unsafe and could have potentially broken down. Overall not a bad location but some minor things could be done overall with Uhaul time make it a better experience.

Joey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERADRIAN M. 
Évaluation :
5

Friendly and efficient staff. Pick up and drop off were quick and straight forward. The vans i rented were almost new and were clean. I would use this location again.

ROBERTASHBY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas N. 
Évaluation :
1

When I picked up the truck they charge me 75 $on a hold of my credit card for the rental when I dropped off a charge they charge me 73 $again so they basically charged me twice for the same rental

BRIANJAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERRYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COMINISTRAYA A. 
Évaluation :
5

Very friendly people. The manager is very nice and understanding

Adja N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKALAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harwed m.  |  Expérience générale 
Évaluation :
5

Keep it up !!! you are giving the best service I wish you all the best !!!

TADESSEGHELAW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
4

Good service

WAFI A. 
Évaluation :
5

Personnel amical

SHIFA S. 
Évaluation :
5

Great costumer Service!!!

MAGDOLNA G. 
Évaluation :
5

The complete process was fast and quick. From picking the trailer up and returning it. The gentleman hooked it up and disconnected it. I did not even have to get out of the truck.

JOHNWAYNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLASOBERS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
1

- Truck was dirty (had spots, stains, and leftover food in the cab) - Rented truck was not available upon arrival; I needed an employee's assistance to modify my contract to obtain a truck.

John N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GOPINATH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER A. 
Évaluation :
5

Very good in all categories.

FREDERICKWILLIAM W. 
Évaluation :
2

Getting customers in and out early. Instead of waiting an hour

JUSTINBRYCE H. 
Évaluation :
5

Every one was very nice n professional . Yes we will recommend you guys .

TERESA M. 
Évaluation :
5

Great Job !!!

LINDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert P. 
Évaluation :
5

thank you Was Nice time

Mohamed A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WASHINGTONJ S. 
Évaluation :
5

Very efficient pick up and drop off.

JAMESPAUL R. 
Évaluation :
5

I have always been happy when we rent from this location and nothing i can think of to add to make it a better experience.

JOSEPHANDREW S. 
Évaluation :
5

Returning the truck was very smooth and easy. A uHaul employee checked the truck and was professional and efficient without causing unnecessary delays.

Jeffrey L. 
Évaluation :
5

Excellent service. Thank you very much.

Yvonne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERKATHLEEN M. 
Évaluation :
5

The truck did not have a/c and forced Air, it was clean. The reps we're very professional and friendly.

MANUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN V. 
Évaluation :
5

Telling me ahead of time that a parking spot might not be available. The gentleman helping me did offer me a parking spot.

JEFFREYHONGYU C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

At pickup, Moore was so wonderful helping me with the rental. Our reservation had to be changed a few times as the vehicle was too tall for our apt. building. I had never driven a vehicle of this size before, and had to drive it hundreds of miles on I-95. This is a busy location but Moore kindly explained the process to me. On vehicle return, it was a heavy rainstorm but Luis came right out and met me, and quickly and efficiently checked the vehicle for return. I was so impressed by the quality of the van but more importantly by the staff at this location. Merci.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

I wish there were a turning lane into the facility from the other side of the road, but that isn't your fault.

JAMESPAUL R. 
Évaluation :
1

Absolutely horrible customer service at this location. Rude and aggressive manager. Will never use this location again. They tried to sell me items I didn't need and to charge me unfairly for services not required. An internal investigation should be performed.

MARKJOSEPH S. 
Évaluation :
5

Very good and fast service thanks a lot

EDYNOTILIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SRI TEJA B. 
Évaluation :
4

Easy drop off Experience

Jason S. 
Évaluation :
4

Vehicle only had less than a quarter of a tank of gas. I had to fill it up after only a few miles, very inconvenient. Since I wasn't sure of the MPG I returned the vehicle with much more gas than it had originally.

JOHNWILBORN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Easy and quick on short notice! Staff was very friendly and accommodating.

NATALIEANN D. 
Évaluation :
5

Everything was good.

SCOTT F. 
Évaluation :
5

Friendly and professional!

HANSJOACHIM O. 
Évaluation :
5

This was a GREAT experience- they run a tight ship..highly recommend - even though there is a U haul it place 3 minutes from my house I chose this location..

LYNDAJO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNWILLIAM S. 
Évaluation :
5

No was awesome abs this is the second time I rented from this location.

SHAZIA J. 
Évaluation :
4

The entire staff here was VERY helpful providing assisting and addressing customer needs. They were not only helpful to me but the other customers they came in contact with. I really appreciated the way they conduct business.

Tijhuana S. 
Évaluation :
5

everyone was so very helpful and friendly

JOSEPHLEROY W. 
Évaluation :
5

Keep up the excellent service!

DAVIDALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAMIOANE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANYLO Y. 
Évaluation :
5

Always courteous and helpful I am a regular customer and would recommend them for your rental needs.

JOHNGREGORY P. 
Évaluation :
5

I provided a lot of information when reserving the truck online. I would have thought this would have made the pickup quick. This was not the case. I had to provide much of the same info when I arrived. Pickup could be alot faster.

LAWRENCEFRANCIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDIDODANIEL C. 
Évaluation :
3

Dropped off truck Saturday at 7:49 PM. The app wouldn't confirm my location. Checked settings on my phone and it was on . Charged me 20 $extra dollars. For next day return. BS!

RANDALLKEITH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORANTHONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDONJOSEPH D. 
Évaluation :
5

Quick pick up and return.

ROBERTLEE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEGLELEKUBAZGI T.  |  Premières impressions 
Évaluation :
5

El horario de ingreso es limitado y cobran por 25/7 muy malo

Behiran P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi G.  |  Premières impressions 
Évaluation :
5

Staff was courteous and very helpful.

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMEDALI T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROXANAYAMIL A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN P.  |  Premières impressions 
Évaluation :
1

An absolute prejudiced scam. You need to get rid of this franchise immediately. Unless you are cool with fraud. Which, apparently, you are.

Luke R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig C.  |  Premières impressions 
Évaluation :
5

We had to move my 82 mother in law out with 2 days notice (evicted!) and it took 2 days to do. Entire staff was very friendly and helpful. Husband and I are almost 60. The first day it was just my husband and I. It was too short notice to enlist anyone we knew to help - folks gotta work! On the second day of the move we just could not unload the truck ourselves. We had help in WVA loading up the truck but absolutely had no strength to unload to the storage. That is when I called Uhaul to see if they knew anyone to help. The manager arranged two young men to help us. Of course we paid them. This was above and beyond. This staff is the best, Chanelle, Joe (?) the manager, everyone who helped! I am sorry I don't know all their names! Chanelle can tell you. I wish the all the best during this hard time of Covid and will use again if needed!

Betty C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lakeema J.  |  Premières impressions 
Évaluation :
5

Great Experience, friendly staff. Our contact Tanya was very helpful .

Nobel H.  |  Premières impressions 
Évaluation :
3

I gave this location an average because of the placement of the U-Haul trucks everywhere was dangerous and difficult for us to navigate through the maze of them safely while still attempting to get to our storage unit to unload our things.

clarence w.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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