Customer Reviews for U-Haul Moving & Storage of Sterling

8 460 évaluations

45715 Old Ox Rd   Sterling, VA 20166
(On Rt 606 E Of Rt 28)

(703) 437-3404

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(703) 437-3404

45715 Old Ox Rd
Sterling, VA 20166
(On Rt 606 E Of Rt 28)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

GOPINATH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER A. 
Évaluation :
5

Very good in all categories.

FREDERICKWILLIAM W. 
Évaluation :
2

Getting customers in and out early. Instead of waiting an hour

JUSTINBRYCE H. 
Évaluation :
5

Every one was very nice n professional . Yes we will recommend you guys .

TERESA M. 
Évaluation :
5

Great Job !!!

LINDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert P. 
Évaluation :
5

thank you Was Nice time

Mohamed A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WASHINGTONJ S. 
Évaluation :
5

Very efficient pick up and drop off.

JAMESPAUL R. 
Évaluation :
5

I have always been happy when we rent from this location and nothing i can think of to add to make it a better experience.

JOSEPHANDREW S. 
Évaluation :
5

Returning the truck was very smooth and easy. A uHaul employee checked the truck and was professional and efficient without causing unnecessary delays.

Jeffrey L. 
Évaluation :
5

Excellent service. Thank you very much.

Yvonne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERKATHLEEN M. 
Évaluation :
5

The truck did not have a/c and forced Air, it was clean. The reps we're very professional and friendly.

MANUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN V. 
Évaluation :
5

Telling me ahead of time that a parking spot might not be available. The gentleman helping me did offer me a parking spot.

JEFFREYHONGYU C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

At pickup, Moore was so wonderful helping me with the rental. Our reservation had to be changed a few times as the vehicle was too tall for our apt. building. I had never driven a vehicle of this size before, and had to drive it hundreds of miles on I-95. This is a busy location but Moore kindly explained the process to me. On vehicle return, it was a heavy rainstorm but Luis came right out and met me, and quickly and efficiently checked the vehicle for return. I was so impressed by the quality of the van but more importantly by the staff at this location. Merci.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

I wish there were a turning lane into the facility from the other side of the road, but that isn't your fault.

JAMESPAUL R. 
Évaluation :
1

Absolutely horrible customer service at this location. Rude and aggressive manager. Will never use this location again. They tried to sell me items I didn't need and to charge me unfairly for services not required. An internal investigation should be performed.

MARKJOSEPH S. 
Évaluation :
5

Very good and fast service thanks a lot

EDYNOTILIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SRI TEJA B. 
Évaluation :
4

Easy drop off Experience

Jason S. 
Évaluation :
4

Vehicle only had less than a quarter of a tank of gas. I had to fill it up after only a few miles, very inconvenient. Since I wasn't sure of the MPG I returned the vehicle with much more gas than it had originally.

JOHNWILBORN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Easy and quick on short notice! Staff was very friendly and accommodating.

NATALIEANN D. 
Évaluation :
5

Everything was good.

SCOTT F. 
Évaluation :
5

Friendly and professional!

HANSJOACHIM O. 
Évaluation :
5

This was a GREAT experience- they run a tight ship..highly recommend - even though there is a U haul it place 3 minutes from my house I chose this location..

LYNDAJO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNWILLIAM S. 
Évaluation :
5

No was awesome abs this is the second time I rented from this location.

SHAZIA J. 
Évaluation :
4

The entire staff here was VERY helpful providing assisting and addressing customer needs. They were not only helpful to me but the other customers they came in contact with. I really appreciated the way they conduct business.

Tijhuana S. 
Évaluation :
5

everyone was so very helpful and friendly

JOSEPHLEROY W. 
Évaluation :
5

Keep up the excellent service!

DAVIDALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAMIOANE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANYLO Y. 
Évaluation :
5

Always courteous and helpful I am a regular customer and would recommend them for your rental needs.

JOHNGREGORY P. 
Évaluation :
5

I provided a lot of information when reserving the truck online. I would have thought this would have made the pickup quick. This was not the case. I had to provide much of the same info when I arrived. Pickup could be alot faster.

LAWRENCEFRANCIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDIDODANIEL C. 
Évaluation :
3

Dropped off truck Saturday at 7:49 PM. The app wouldn't confirm my location. Checked settings on my phone and it was on . Charged me 20 $extra dollars. For next day return. BS!

RANDALLKEITH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORANTHONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDONJOSEPH D. 
Évaluation :
5

Quick pick up and return.

ROBERTLEE C. 
Évaluation :
5

the staff was excellent and very friendly

Victoria T. 
Évaluation :
4

Good experience. Full tank of gas. Only issue is it was missing the ramp piece. Everyone was great

TRAVISWILLIAM F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEGLELEKUBAZGI T.  |  Premières impressions 
Évaluation :
4

Allow pickup at location requested in reservation and not change pickup location to a second and then third location in the 2 days before pickup

Susan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin F. 
Évaluation :
5

Better/more clear parking

JUSTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Very efficient, I've used this location multiple times no issue. Connor especially helpful when dropping off.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey M. 
Évaluation :
1

Yall charged me 62 dollars and gas when I only drove 20 something miles and I brought the truck back with more gas than it had@@

Cornelius M. 
Évaluation :
4

Keep it up

TINSAYE K. 
Évaluation :
5

Easy to use!

MICHAEL B. 
Évaluation :
5

This place is great! The gentlemen working there are all so kind and helpful. The truck rental process was very easy and the equipment clean. We appreciated the beforehand pictures of the mileage and and the condition of the truck. I would absolutely recommend and use U-Haul Moving and Storage of Sterling again.

Joseph S. 
Évaluation :
5

Everything went very smoothly, I would use this location again.

Shrery M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDALLAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTENLYNN B. 
Évaluation :
5

great customer service

ELKINDARIO A. 
Évaluation :
5

Team did a great job and we appreciate the military discount

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seungil K. 
Évaluation :
5

El horario de ingreso es limitado y cobran por 25/7 muy malo

Behiran P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUGATA C. 
Évaluation :
5

Make the location to park a car during rental term

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALDTHEODORE J. 
Évaluation :
1

Really bad customer service whoever is the manager he try to intimidate to reposition the rental truck just because I extend my contact one more day

JOSE L. 
Évaluation :
5

very tight parking footprint

THOMASZANE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALARIECHERE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGEDWARD M. 
Évaluation :
5

Provide the same service

ADJAMIREILLE N. 
Évaluation :
5

You can't fix it. Only the county can with some sidewalks and road improvements. Good, convenient location. Maybe one day Fairfax Connector will actually have bus route that gets close to you, too.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMDAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi G.  |  Premières impressions 
Évaluation :
5

Merci encore.

ADALUZ C. 
Évaluation :
5

Excellent service à la clientèle. I overbooked and caused the guys a headache, and they were very cool about it when I arrived. You guys rock!

SAMUELTRAVIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt G. 
Évaluation :
5

Very Nice people, friendly and helpful

DAVIDPATRICK N. 
Évaluation :
3

Someone needs to coach your employees about sexual harassment laws in America. There was a man who - based on his accent - appeared to be from an African Region and he assists with getting the cars. I do not want him to loose his job - but he needs to know he cannot be following female customers outside to their personal cars or in the lot and immediately asking “are you inlove ? Are you celebrated? Are you taken, if not let me know” yes he literally came right out and said that - nothing else. It is aggressive and inappropriate - esp., coming from a complete stranger. He needs to be taught and coached and trained on what being professional with the customers means. I did not think he meant harm... but one never knows. And as a female coming back to an empty lot at night to return the vehicle ... it is intimidating - thinking “what if that man is lurking around - he was very pushy and aggressive about his interest.” So please I don't want to see him loose his job over it- but management really needs to sit him down and have a serious and educational talk with him so he understands that is not OK to do that to customers. It is disrespectful .... women coming in alone to rent a truck does not translate into low hanging fruit for him to go after. It is uncomfortable and not appreciated. Please train him properly. Merci.

KARENI H. 
Évaluation :
2

Unfairly charged me for fuel

NICHOLASMICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA B. 
Évaluation :
5

This location is always great. We had some issues with renting this time but none of the issues were this location's fault.

GREGORYAUSTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hasanain A. 
Évaluation :
3

The location was okay, but they weren't too helpful regarding the process. When I hit the link uhaul.com/share, it kept giving me an error. They didn't seem too sure how to handle that issue. In the end it worked out but I just didn't feel too confident in the service.

Mathew V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WASHINGTONJ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMEDALI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GANGABHAVANI K. 
Évaluation :
5

Best assistance ever thanks to a gentleman that works there by the name of Connor. I rented a one way 5x8 trailer and decided to bring it back to Ox Road at the last minute to save money. I was informed that I could return it instead of the one way after calling the reservation number and the wonderful lady even made a note in the system. I reached out to U-Haul and Connor answered and confirmed my conversation via the note that the lady wrote. Very important that you reach out to the reservation help desk and also have them make a note so that it exists as evidence of such a discussion being held. Anyway, because I did a self check in with photo drop off, the system closed out the order and I got fully charged for a one way drop which is MUCH more expensive. My thoughts were, goodness sakes and good luck getting the overpayment back. No worries as Connor was on top of things. I received the difference in price paid. This goes on my short list of best experiences with a business. Shout to the the total professionalism and sense of urgency that Connor exemplifies and the staff at U-Haul Ox Road, Sterling, Virginia.

Mario M. 
Évaluation :
4

There was still garbage left over from the previous driver including ashes that smelled a lot like marijuana.

MARCO C. 
Évaluation :
3

Connor is very professional. I have rented two vans this month for college moves. I unfortunately was sent off with a Van that had a slow leak in the front tire, even after pointing out that the warning light was on to an employee (not Connor). I had to fill the tire with air, drive back on almost a flat, then switch out the van. All under a big time crunch. Could have been better.

susan H. 
Évaluation :
5

Easy pick up and drop off!

MELISSADEBBIE H. 
Évaluation :
5

Staff was courteous and very helpful.

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Good customer service

NOHMAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

When picking up via the app, explain that you must turn the dial on the key box to open it and get the key

AARON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Nothing, service was awesome and the staff was ver professional

FREDERICKDOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMEDALI T.  |  Premières impressions 
Évaluation :
5

My only complaint was that my rental location was changed without my permission, so I had to drive further to get my truck. Having said that, the personnel at the location where I got my truck was very good

Paul B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROXANAYAMIL A.  |  Premières impressions 
Évaluation :
5

Excellent service and friendly staff

EYASU M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh L.  |  Expérience générale 
Évaluation :
4

pretty dang expensive but good experience overall

DEVONMATTHEW W.  |  Expérience générale 
Évaluation :
5

Thank you for being there when I needed a place to store my excess household goods . This is a safe and secure facility.

Pamela S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua L.  |  Expérience générale 
Évaluation :
1

An absolute prejudiced scam. You need to get rid of this franchise immediately. Unless you are cool with fraud. Which, apparently, you are.

Luke R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen S.  |  Premières impressions 
Évaluation :
3

It met our basic needs for storage

Staci B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig C.  |  Premières impressions 
Évaluation :
5

Great Customer Service

David M.  |  Expérience générale 
Évaluation :
3

Prior to arriving at the facility I reserved a 10x10 drive up storage unit. I called to confirm the day before my reservation date and the first man I spoke with said he didn't see my reservation in the system. Then I spoke with a woman who said I was all good for my reservation. I arrived the next day and the man working at the front desk seemed a little confused, but then called his manager and without telling me anything took my information and we walked out to go see my new storage unit. He walked me to a non drive-up unit and said that was all they had (even though I reserved a drive-up unit). I let him know this wouldn't work since I have heavy bulky furniture that I need to put into storage. He then said that there is another unit that just needs to be cleaned that I should be able to have, walked me over to that unit, put the key on and told me that was all he needed from me and that I could leave. While he did the best that he was able to do, I am annoyed that the manager's advice was to just give me a different type of unit without asking me if that was okay. I also have no paperwork or email confirmation showing my new storage unit and am hesitant to even use it, in fear that he didn't change anything in the system and the unit that I am in will be given to someone else.. I don't understand where the communication went wrong but I don't feel good about this experience and storing my items in the unit with so many unanswered questions.

Lindsay W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANANDRES L.  |  Premières impressions 
Évaluation :
5

We had to move my 82 mother in law out with 2 days notice (evicted!) and it took 2 days to do. Entire staff was very friendly and helpful. Husband and I are almost 60. The first day it was just my husband and I. It was too short notice to enlist anyone we knew to help - folks gotta work! On the second day of the move we just could not unload the truck ourselves. We had help in WVA loading up the truck but absolutely had no strength to unload to the storage. That is when I called Uhaul to see if they knew anyone to help. The manager arranged two young men to help us. Of course we paid them. This was above and beyond. This staff is the best, Chanelle, Joe (?) the manager, everyone who helped! I am sorry I don't know all their names! Chanelle can tell you. I wish the all the best during this hard time of Covid and will use again if needed!

Betty C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica C.  |  Premières impressions 
Évaluation :
5

Great Customer service and employees are very helpful

David M.  |  Premières impressions 
Évaluation :
5

benyam excellent help

KUDRET T.  |  Premières impressions 
Évaluation :
5

Good people making work easy and fast thank you

ALI A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lakeema J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheri C.  |  Premières impressions 
Évaluation :
5

Great Experience, friendly staff. Our contact Tanya was very helpful .

Nobel H.  |  Premières impressions 
Évaluation :
3

I gave this location an average because of the placement of the U-Haul trucks everywhere was dangerous and difficult for us to navigate through the maze of them safely while still attempting to get to our storage unit to unload our things.

clarence w.  |  Premières impressions 
Évaluation :
5

eveyone is so helpful and they greet you so well.One of the best storge unit WE have ever had great Customer Services around in the DMV Area.Thank you all for doing such great work

tania m.  |  Premières impressions 
Évaluation :
5

My check in to purchase a rental storage unit was easy at the office . I tried doing self check in on the computer but was not able to . I was just going round and round getting nothing accomplished. Good old face to face at the store is much better. The ladies that were working at this store are very friendly and get the job done quickly. Merci

Pamela S.  |  Premières impressions 
Évaluation :
5

Great service thank you very much Will. He is the best

sirikhane v.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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