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I have issue with pick up location not drop off.
The person who checked my rental and took the keys was wearing his mask under his nose. I noticed a lot of customers were doing the same, but I'd appreciate it if the employees would at least wear their masks properly.
Great service and people to help us out on moving day!
benyam excellent help
Robert and Moe gave me a jump start in the freezing cold snow and I am very grateful. They are really gentlemen and deserve recognition. There is another employee there named Sherry I think, and she is a complete b*tch.
Good people making work easy and fast thank you
Ben and his team are an asset to the U-Haul brand: efficient, friendly, and customer-focused. The units were clean and easy to access. We were check-in to our unit quickly on a very busy day at the facility (excellent teamwork!). I've rented from other storage unit providers in the area and this team and facility is heads above the rest. I give this facility my highest recommendation.
Staff was friendly and knew what they were doing. Super easy process and will be using this location from now on. Thank you!
Customer service was great and very helpful. Made the pick up and drop off quick and easy. thank you-
Please make sure the truck is out and ready for the customer to pickup. I signed up for contact free pickup, but my truck was not ready and waiting. I had to go inside and get assistance. I was trying to avoid minimal contact with others.
I can't think of anything. You're staff is terrific!
Staff very friendly and professional. Brought the car up and assisted with the drop off process.
more clear communication with pricing and how different fare charges will be.. the front desk communicated with me i would get a cheaper rate if i returned the truck to the original location instead of my designated location but i ended up paying much more than i had expected because of the distance.
I rent trucks for my business. I think that this U Haul store is the best in Northern Virginia. Good job!
Hi I ordered a U-Haul Truck and Moving Help service yesterday Jan 15. Here are the info of my order: My U-Haul reservation number: 22392121 Moving Help Job Number JB-2F52DD33 ‘Motivated Movers' contacted me and we scheduled 3PM Jan 15 for movers to arrive at our location. So I went and picked up the U-Haul truck and waited for them at location. They didn't show up and didn't answer any of my calls until 5PM! They told me after 2 hours that we were waiting that they can't make it! Me and my family always use U-Haul and Moving Help for our moving Since we really trust your company and what happened yesterday Is very disappointing. I lost a day from work and we couldn't move! I want this order cancelled and refunded, I also want my u-haul truck rental refunded Since we didn't get to use it because these guys decided not to show up! And I want to be able to write a review for them on your website to inform others about this company. This shouldn't happen to any other family.
I was bill $20 for a late drop. I returned the vehicle at 5PM 2 hours before closing. Why???
The whole entire U-Haul staff at that location were awesome!!!
Nothing
Todo en buenas condiciones
Eager to help
Always nice and though the lot is full with renters, they move very quick to get you connected and out. Thanks again.
I had trouble setting up my account on your website. Please do some testing to ensure users can set a password and get confirmation that the account is set up.
Very high step to get into the truck. Truck should have a step below the door.
Quick and flawless !
I was very pleased with both gentlemen that worked in tandem to get me hooked up and on the road. there was an issue the the electrical connection on my truck but the U-Haul representative in charge (sorry can't remember his name at this moment) used his expertise in this matter to solve it with minimal delay. Thank you both.
Promptly helped with disconnecting my trailer and the people I interacted with were friendly and helpful.
Upon clearing out my storage unit, I went to the office to check out. I provided my access card to the person at the counter and was told I was good to go. I checked the status the next day and the unit was still active so I called and was assured I would be checked out. I then requested a move out online just to be sure. After a couple weeks of waiting, the rental was still showing active. I called the location again and was ensured it would be taken care of. A few days later, I received an email saying my rent was overdue. I called the 800 number because the location had not been helpful. All they did was send an email to the manager requesting this be closed out. The next day I called the location and was told the manager was not available but they would leave a message requesting the rental be completed. The next day I received an email saying a late charge was being applied to my account for not paying rent for a unit I had been out of for over 2 weeks and requested 7 times to be done with. It was only when I replied to this email and indicated I would not be paying one penny more for a unit I have been trying to check out of for weeks that the checkout was FINALLY completed. This was either an attempt to get me to pay more money than I owed or just total incompetence on EVERY employee I interacted with when trying to close this out. Completely unacceptable. I will not be using uhaul ever again.
no communication. tried to rip me off multiple times. i’m convinced they were trying to take advantage of me and would have been successful with someone weaker/less confident/stupider. Tried to move out 3 times and they wouldn’t confirm. absolutely trash organization.
I returned the truck the same day that I rented it which was 12/23:2020 @ 10:30 pm to 45715 Old Ox Rd Sterling, VA 20166. It was documented that the truck was returned 12/27/2020. I just hope that I wasn't charged for all that time.
Improve the speed of your computer?
Avoid overcharge to the customers
OK as is.
Excellent Services, soo easy and convenient to book
good guys
Customer service it is great. So We are happy !!!
Thank you for a great rental experience. Easy and convenient! The after-hours return process was great and very easy to complete via the mobile site.
The website and mobile app's GPS funtion would not work and allow me to do a self check out. I had to go into the office to get setup. Also, when returning the truck after hours the photo option also did not work even after reinstalling the app and also trying it on my wife's phone. We sat there for 25 minutes trying to upload the photo to verify mileage and gas. We gave up and just left the keys in the drop box. This needs to be fixed.
Never checked my return in on the computer. Incompetent personnel. I will never use this location again.
Great service and quick.
The guys gave clear instructions to operate and return van. Safe and new van!! Thanks. Great move.
Keep doing what you're doing! This is the best U Haul in northern Virginia! William and Ben are great employees. They have gone the extra mile for me when I rent trucks almost every other week.
All went perfectly.
Professionalism is their title.
Everything was outstanding!
They need better lighting at the facility
Everything was always as expected. No issues at all over the course of several years. I only closed my unit because it was no longer needed.
It was very fast at corner. I've rented for years at this location & always great!
The employee (who was a male) should work on being more welcoming, friendly, pleasant.
This is the second time we used this location. First time for hand truck and furniture dolly. Great customer service. The Cargo Van was clean, gassed up and ready to go. The return was simple, easy and painless. We will use this location again. The two directions of traffic along Old Ox Road are separated by a median so be sure you're heading in the right direction to get in on the first try. You should be heading East on Old Ox Road towards Herndon coming from Route 28.
Great Customer Service
I attempted to return the van on line since it was after hours. However, the bar code posted o the wall was not readable and was unable to complete on line return. As a result, I was charged a $20 processing fee which I was not in agreement with. It's the last time I use Uhaul for any services.
Porque me mandaton a una locacion lejana para reciger el camion y cargar mas dinero en mi cuenta .solo elmmanejar a dejar el camion de mi casa eran 30 millas
We just needed about 2 weeks of storage to move boxes packed for our move out of the house while the house was on the market. This worked perfectly using UHaul storage.
Great staff and management. Best storage unit and location. Excellent customer service.
Great Experience, friendly staff. Our contact Tanya was very helpful .
You guys made me drive 60 miles just to get the truck and then I used your moving helpers option who were a total disaster, they pretty much told us we have to carry and help them move the big stuff, that’s just ridiculous.
Initial customer service with Chantell was awesome. However move out was unpleasant. Several calls regarding a payment for a storage unit I cancelled three weeks ahead of time and a follow-up parent call respresentive was very rude to my wife over the phone.
Above than excellent
I gave this location an average because of the placement of the U-Haul trucks everywhere was dangerous and difficult for us to navigate through the maze of them safely while still attempting to get to our storage unit to unload our things.
eveyone is so helpful and they greet you so well.One of the best storge unit WE have ever had great Customer Services around in the DMV Area.Thank you all for doing such great work
Very little space to maneuver vehicles. The nearly empty lot next door should be acquired for truck parking.
I highly recommend this location. The owner are friendly and helpful. Ben was professional and fast with service. Everyone was professional and friendly.
The team was friendly and very helpful. They provided me with recommendations for size and a movers that could assist me at a fair price.
My check in to purchase a rental storage unit was easy at the office . I tried doing self check in on the computer but was not able to . I was just going round and round getting nothing accomplished. Good old face to face at the store is much better.😊 The ladies that were working at this store are very friendly and get the job done quickly. Thank You
Staff was sooooo helpful!
I have frequented several uhaul locations over the past few years. This facility it run well and the employees are helpful. Three particular evens showed this locations quality. One when moving the truck the employee bumped the mirror and he promptly retrieved a sticker and marked it with out me saying that I saw this. So A+ for honesty. Two I closed out before the start of the new month but my auto pay had already gone through for the month. The manager was able to set this right. So A+ for doing the right thing, follow though, and reasonableness. Three I found that the store was well stocked and well priced. So that was convenient. Overall this is an excellent uhaul location and helps make the stressful time of moving and storing manageable.
I have used this facility on multiple occasions. The trucks and vans are clean and well cared for. The staff are courteous and helpful. This location does typically stays busy. So the process of waiting and renting does usually take 15-25 mins depending on how busy they are.
I don’t understand why the customer service is so bad. Every time I go in there, everyone is in the worst mood ever. A smile goes a LONG way. I am paying a lot of money to be there, so be nice!!!
My name is HOPELYN! You left the letter y out of my name. Thank you for your extraordinary service!! God bless you all.
Very friendly and helpful as always
Each person I worked with to obtain my equipment and storage displayed outstanding, professionalism , in spite of the lack of faulty computers that did not perform operations in timely manner.
The only item worth mentioning are the trucks in the access lanes that make it somewhat difficult to come and go.
Excelent
Ben and William are awesome
When a customer comes in and request services, customers expect to receive a positive interaction that would guarantee the best possible solution. I was disrespected and humiliated. And overcharged!
Ms. Wanda was very helpful and honest about the process while assisting me and my family every step of the way. Moving is complicated endeavor already and she provided a piece of mind. Great job! RCF
Ms. Richardson is wonderful, very helpful, and also keeps this place in order very well! I WILL use this storage again and recommend to any future people looking for storage. A+++++
Great service & great facility!
Thanks
The office staff did not explain that receiving my money back for cancelling my contract would take 5 days.
Thank you for all support
The slide on the door was rusty and very hard to open (even though I mentioned it, it was never greased. The employees and owner were extremely pleasant and nice to work with.
Needs better pest control. After 6 months, I found a mouse or mice had gone through almost everything, leaving trails of droppings, dyed blue from the pest control trap. There was one dead mouse.
Wanda and her team go above and beyond at the Sterling facility. The units were very clean and the service was always friendly and so helpful! We will definitely return here againif we need storage!
Ms Wanda and her staff were very friendly, helpful, and courteousl. I would definitely recommend this location to family and friends.
Very helpful and understanding staff ...
Great service thank you very much Will. He is the best
I had to use many of Uhaul services recently in the last 2 months, from storage to rentals, I was pleasantly surprised with the associates professionalism and friendliness, and top service.
The manager Wanda was amazing. So calming and helpful!
Ms Wanda & her assistant Ben were quite helpful throughout the entire process of moving in & out. They both were polite and knowledgeable & made sure I had all the supplies needed at a reasonable rate
Great customer service!
Great customer service. Thanks
The staff was very helpful and polite.
Wanda was very helpful. Thanks.
The only huge downer is pricing. Your competitor, one-tenth a mile up the street is considerably cheaper. I got the same size unit less than half of what I pay with U-Haul & its atmosphere controled.
The Sterling UHaul is Customer Focused. Their I service is amazing. Robert can be a bit edgy and should be reminded how to remain calm and be nice to customers. The rest of the staff is A M A Z I N G
Thanks to the wonderful staff !
Very kind, professional representation of your brand was extended to me. The facility was a bit overcrowded with staging of moving vehicles, but overall the storage unit and lot was meticulousl clean
Wonderful customer service!
Very courteous and helpful with all my needs both at my departing location in Tontitown Maryland and Sterling Virginia. I will not hesitate to use you all anytime in the future.
We were so please with their service, specially w Ms Wanda Richardson who managed the place. Friendly and professional people! Blessings in Jesus Christ to you all!
The U-Haul website was difficult to navigate.
Excellent service
The facility is clean and well-maintained. Any concerns are addressed in a prompt manner. Staff is helpful and the manager (Wanda) is very accommodating and understanding of any issues you may have.
Staff was so extremely helpful!
I greatly appreciated the free month of storage. It was VERY convenient and probably a good business model since I'm sure a lot of folks keep them past a month.
Excellent customer service agents, helpful and respectful. Always there when I needed them. A very good crew at the Ox Rd. Sterling. Va location.
Great staffs! Best team ever! Thank you, Thuy-
Good location and staff
I've been with Uhaul - Sterling for years . I've never had a problem until now, we moved out of our storage unit before the next billing cycle . Made then aware and still got charged.
