Évaluations des clients U-Haul Moving & Storage of Timberlake

The manger as well as the staff were simply amazing!! They were accommodating to my unique situation and went above and beyond, just an overall great team at this location!!

Thank you for all your help!

U-HAUL will and has always been my first stop for storage and moving.

wanted a 19.95 truck was given a 29.95 truck then was given a 17" truck. only had a loveseat and full size bed. drove it 21 miles. ins. 14. put 8.73 worth of gas in it. was charged 70.01 later charged 10 dollars for something. idk. i should have paid 19.95 for truck and the 10 charge for something idk. i really would like to be refunded thirty dollars. that would make me happy. thank you. theresa r. price

Friendly staff and was very efficient picking up and dropping off the trailer

I spoke to a great guy this morning. When I came back I sat in the vehicle for approximately 20 minutes before going into the store to check out. Charged in case I went further (this morning) 79.59 - refunded 9.96? Says and advertised as 19.95 for all day. I had the vehicle from pick up - 8:15- Returned @ 11:35 could have until 1pm mind you. When I picked up the vehicle the gas mileage was 2675.4. When I returned the vehicle with a full tank of gas the mileage was 2722.8. =47.4 miles of usage totaling at .60 per mile - 28.02 (huge rip off if using for a day - mileage should be free if I'm bringing it back filled up.) So 19.95 (vehicle rental)+10.00 (rental insurance) = 29.95 Me paying full tank of gas 10.75 So 29.95 (rental & Insurance) + 28.02 (@ .60 per mile for 47 miles) = 58.15 79.59-58.15= 21.44 Not 9.26 The vehicle was clean and no damage. Won't be renting from y'all again.

Everything went smoothly except for the end of the contract. I just wanted the u-boxes for temporary on-site storage. Once I was done with the boxes, uhaul continued to charge me for their use. It was difficult to end the contract. I couldn't figure out how to do it on line. In the end, everything got resolved but it took several phone calls over the course of a month to get it all straightened out.

Friendly staff, clean vehicle, and the automated checkin was awesome.

Easy peasy drop off

Good deal. Very helpful customer service, throughout the entire process. They made everything SO easy! Very good experience.

This location has roaches in the storage units. The truck was fine.

good customer service

The experience overall was excellent. The truck ran very well. My one complaint is that the previous user of the truck apparently had a chain-smoking party in the back of the truck before turning it in. The cigarette smoke smell was strong

Nothing.Very pleased

We were charged for gas when we returned the Uhaul with more gas in it than when we picked it up.

When got truck, truck was on empty!! And over charged me for mileage use! Didn't have a good experience with location nor truck!!!

A large space to maneuver around. Very efficient in return process, a drop of trailer and go without needing to entering facility.

Excellent customer service

Excellent Management Staff

I was very pleased with the outcome with uhaul. Although I had a misunderstanding with the arrangements if my contract. The manager worked with me and I was VERY satisfied with the outcome. Thank You Again!

I feel that the website uhaul/share could use work . I had trouble using it. But other than that all else was great.

The people are rude and unprofessional. The truck I rented defeated my purpose of renting it because it did not have a ramp on the back. I also believe the odometer is off and the app doesn't work well. I sat outside for an hour trying to check in I would not return for future service nor will I refer anyone to uhaul. I have complained before on a previous order and no one contacted me about my response and still took my money highly disappointed.

In the past, I've had good service from this location when picking up and dropping off. During the recent drop-off of a trailer, Saturday, November 28, I entered the building and stated my business. Latasha told me to leave the trailer in some location that probably made sense to her, but not to me. I mentioned that I can wait as I want the trailer inspected and a digital receipt sent. She did not reply, she just continued about her business. At the time, there were three agents at computers, there were customers at two of the agent's computers, and me standing off to the side. After several minutes, five to ten, Latasha then picked up a cell phone and began talking and walked past me and exited the building. I stood there for a few seconds and thought, well, perhaps she is going to the location or she's going to take care of something else. I had no idea, so I walked out the same door and she was still on the phone, facing away, then she started walking to where some trucks were parked under a veranda. She stood there for a period of time, then turned around and looked at me and stretched her arms out to her side, like a tee, in a gesture that I interpreted exactly as, "WTH stupid, are you coming over here or not?" So, I got in my vehicle and pulled the trailer around to where she was, still talking on a cell phone - and as I pulled around, I told myself, keep your cool. I got out and she asked me if there were any problems. I told her, "the trailer performed fine, but the customer service is severely lacking. This is not what I have experienced the last several times I have used this location." She just looked at me, so I started unhooking the trailer. I then asked her if she wanted to put a stand under the tongue or put it on the ground. She mentioned that she was the one that should be unhooking the trailer and she picked up the trailer tongue and put it on the ground. She asked me if there would be anything else. I mentioned I would like for her to send the receipt now, like the agents have done in the past, and she said she will get to that later. So, as I drove away, I wondered if there were another local small business I can rent trailers from, or should I just go ahead and buy one.

There needs to be more communication about delivery. All I was given was a day of delivery with no specific time. I assumed I would have been given a call with adequate time before the drop off delivery, however no one called and the driver showed up unannounced. The pickup was much better because we were given a 20 minute heads up. I have been waiting to hear about a refund for some damaged locks on my shipping containers but have heard nothing about that. I just feel that for the price of services that communication and assistance should be much higher.

The bright head light switch would not stay on automatically.

Great experience. The manager was extremely helpful and professional.

This was a great experience starting in Lynchburg VA, the manager Greg himself spent time and brought me my containers. He explained how the process worked and then returned to pick them up when ready. Greg was well informed, helpful and very courteous. My container arrived with everything INTACT!! Nothing was damaged, I had several glass items, mirrors and fragile items, nothing had shifted or been damaged. The Boise Id team was also very nice and polite. Definitely would use again and I highly recommend this way of moving across country!

Second drop off in two weeks. Both experiences were great.

Service was over the top

Excellent friendly service

The experience was terrible. The reservation was wrong, I was incorrectly overcharged, and I found marijuana in the truck.

NA

My first time using this facility. Considering the service I received, I cannot think of any improvement to recommend. Thanks guys.

Good service in both areas. Surprisingly the personnel in the north location was more friendly than the south.

It was a quick and pleasant experience. I would recommend this location.

We had a hi cup but it was taken care quickly

It was clean but the Uhaul leaked.

Excellent customer service!

Very clean and well organized.

Had a great experience with this location, the lady Latasha was super awesome and very helpful!

Nothing

Had to wait a long time to get service, I think that this size facility needs more workers.

Very thankful for Gregory Martin and his help in securing a quality storage unit — speedy, kind service.

Clear out the return lane. Both times I've rented a trailer I've been told to drop it under the cover in the return lane but when I return the line is backed up almost to the road. Very small complaint because this place does a great job and will continue to use this location

All around excellent presentation & follow thru.

Your staff needs a lot of work. 1st off you don’t have enough to serve your customers I waited for 45 mins and then had to deal with a very rude lady behind the counter for another 45 mins. I was hoping this was going to be a quick in and out process. 2nd your large truck sounds like death. The check oil light was on, when it runs it bangs and clanks, when it stops it jerks and pulls like your not going to stop. This could use work. I came to you for a clean, friendly, fast, reliable service. While the truck was clean, and the facilities are super clean, the staff is not friendly, reliable or fast. This is not our first issue. We reserved a UHaul UBox from this facility, I called to confirm all was well, when my husband when to pick it up, he couldn’t because that facility didn’t have the equipment. Instead of offering to correct it they said sorry nothing we can do and we left: I called 2 additional facilities and finally was able to get in touch with a phone rep who actually helped fix the mistake. I think if you had more friendly staff members you would be able to avoid a lot of headaches

Always room for improvement

This location on Timberlake is how all Uhaul experiences should be. Helpful staff, clean location with plenty of inventory and moving/storage accessories. I highly recommend.

Great people to work with. Looking forward to a long business relationship with the team at U Haul. Very Thankful for the Center @ Timberlake. Kevin Winters

Very Satisfied. Worked with our College Students to help them with a quick storage move. Thanks

I reserved a storage unit online yesterday with my credit card and came in today to get a lock and start storing. There were two men and a woman there who I believe was the manager. The man who I initially went to at the register was not wearing a mask or a name badge. He told me that I would have to pay cash or come back tomorrow to pay for the storage because the card reader was broken. I asked if I could go see the unit, he sent me the wrong direction, wrong building. I came back, he just sat there and told me I was not looking hard enough. The other man who was finishing up with another customer asked what number I had and told me where to go. He later came out and helped me find the unit and I told him what happened with not being able to pay by credit card which was putting me in a dilemma with my plans to store. He told me he could check and enter my card into their computer system manually for me if needed. His name was Dustin, he was very helpful and the only one there wearing a face mask and name badge. So we went back inside, the manager and other man were clearly upset I was being helped by Dustin. The manager tried to block Dustin from the register saying she was using it (but there were no other customers at the time) and the other man who insisted I pay cash or come back tomorrow were both clearly upset towards Dustin because was helping me. Dustin checked me in, manually entered my credit card and gave me my paperwork. Dustin was very professional and gave good customer service despite his co worker and supervisor being negative towards him for helping me. My heart goes out to Dustin for helping me when clearly no one else in the building wanted to. What was immensely upsetting to me was the way the manager and other man were hostile towards Justin for simply doing his job and providing good customer service, something that neither of the other two wanted to do. I think this UHaul needs to be investigated further, 1st because of the man who insisted I pay cash or come back tomorrow, 2nd for poor management for creating and facilitating a hostile work environment towards the one person there actually doing work and providing good customer service, 3rd for not both these employees not wearing name badges. The whole requiring cash seemed dishonest knowing that the info can be typed into the computer. Thank you Dustin for providing good customer service in a hostile environment, I hope the corporate office takes notice and supports you. I also filed a complaint regarding what I observed and hope you are not subject to that type of hostility from management or your co workers in the future. No one deserves to be treated that way, not you or I.

Everything was great about this place including renting the truck

Folks at your facility are nice and helpful, but during the middle of a pandemic is no time for them to NOT wear face coverings.

Would suggest having the truck gas tanks filled to the top to get an accurate charge for return.

The staff doesn’t appear to be connected to the online options. When I checked out online I still had to go to the store and check out. The staff advised they didn’t see the online checkout notifications. You also should not have to pay to use the dumpster. It should be included in the cost of the storage unit rental. $8.00 to throw out a bar stool is shameful.

Manager was extremely nice and helpful!!

The gentlemen helping me was friendly, competent, efficient, and made the experience great!

Called 3 days ago to plan to unload my ubox and reserved a unit to put it in. Was told it would be ready for me. Got there on the day. One person for 20 minutes helping one person. Huge line. Finally got another person, called me to the front and told me he didn't know how to help me so I had to wait for the other guy dealing with an issue with a customer. After an hour of waiting, told the guy I wanted to unload my ubox and get my reserved unit. He said ok and went to get it. After 45 minutes he told me he couldn't find it and gave me his managers phone number and said he couldn't do anything and I'd have to come back another. Called Shamika, the manager. She said sorry no one there to find ubox, I'll call you back in 5 minutes. I had to call her after 15 minutes because she didn't call back. Said sorry, can't get any one. Wasted 2 hours of my day and the 5 people who were there with me to unload. I asked if she could have someone call me when they found it. She said yes. Next day, I get a call at 445pm asking if I was going to come unload my ubox because they close at 5 and had it waiting for me all day. I said someone was supposed to call me when it was ready. She said it was a miscommunication and it was ready but no one called. Another day wasted. Horrible communication, lack of training, no follow through, and nothing was offered to make up for any of this. Horrible service and awful experience. I'm only going to continue to use uhaul this time because my stuff is already there. I won't be using it again unless something is done to make up for this fiasco.

Staff was very friendly. Check-in was easy. Great price.

The gentleman - I emphasize gentle, who has only been employed there for one month, was amazing. He did not say how can I help you he asked "how can I serve you" and with a warm inviting smile. His blue glasses added a touch of class as well. You might say I am going over board, however, I am not saying enough. Great job to whomever hired him. I cannot wait to relocate to this awesome city. Celeste Irene Coffield

Benjamin has been a pleasure to work with this is my second time renting a storage unit here ! Benjamin was extremely helpful and courteous A++++++++ 👍🏻👍🏻👍🏻

I have used Uhaul for years, but never needed storage until we moved to Lynchburg. Everyone was accommodating and professional.

The man who helped me went above and beyond as I changed my mind through the process. He was so helpful and pleasant!

Excellent staff and facilities

The associate who checked me in was absolutely professional, courteous, knowledgeable.

The drive in garage was wonderful.

Great Customer service. Friendly staff. However, they need to improve parking in front of storage building. I had a 26ft truck and it was impossible for me to maneuver to unload truck due to the layout of the parking lot. I got internal storage and the entrance was hard to get to because there were cars parked in parking spaces too close to building to safely maneuver a 26ft truck.

Unit has a water leak and some of my items were damaged.

Uhaul on Timberlake was very clean and temperature controlled nicely. The staff was always friendly and even helped me throw away a huge floor model tv without me asking for help. Pricey but worth it.

Friendly and professional staff. The "store" area was very clean and well organized. I was escorted to my storage unit. That facility was also very clean.

Great customer service

Extremely pleased with all aspects of service received.

Friendly and efficient

Excellent! Clean and always had carts available.

Great location

Anytime I went to the office for assistance, no one would be around. There's a shortage of help. When I wanted to end my unit, I tried to call and the wait time was over 20 mins. You need people.

I was in an indoor unit where they were doing construction. The garage door closest to my unit was not accessible and I would often have to wait if someone else was unloading or others would wait.

A few encounters left me feeling like I was bothering some staff. Most were very helpful. Had some mold in my unit & when I mentioned it to the manager there was zero response from him. Lesson Learned

Easy access. Climate controlled. Very clean and in excellent condition.

This was a perfect facility to store our college student’s dorm room contents for the summer! The staff was friendly and the unit was safe, secure, and well lit. We will definitely use them again!

I would have given a perfect rating up until the last month with all of the issues with broken garage doors and the change in the access protocols. It was a challenge for us this last month.

Thanks for an excellent storage experience

The facility was fantastic. The corporate reservation system is messed up. It allowed users to book units that weren’t finished. Thankfully the staff found a unit we could use.

I don't like the fact that they won't prorate the storage fee. I moved out of the storage unit (3) three weeks earlier than planned, asked if I could only pay for the week that I needed.They won't pro

This was my first time renting a storage unit for my son & friends to store their belongings over summer break from college. From start to finish, this was an A+ experience. Great facility & staff!!

Excellent service from everyone here. They could use more help on college moving weekend, but great service.

I had called to reserve a unit several days ahead of time. On my move in date they gave me a unit that was filled with construction items. I was told to come back the next day and it would be cleaned

Service was outstanding. Brandon and the assistant manager are great!

Very nice staff and helpful with everything. I won't ever go to downtown lynchburg location only Timberlake from now on.

The Best UHaul storage we have been to. Top Notch, Clean, Professional Staff, *Efficient

Great and easy experience. .

Great service. I dealt with very professional and personable employees.

My unit was dusty and the entire building smells like oregano. Consider fixing. I booked an "interior heated unit" thinking that was considered "climate controlled" I was misled.

Good service but didnt have exactly what i needed. Got stuck with an inside unit when all i really wanted was a drive up unit.

Every time I've worked with Timberlake, my reservation has been lost, my information has been wrong, & I have been charged more than my original contract. I've had to call or come in 14x since March.

Timberlake UHaul storage was very secure and staff extremely helpful.

Employees were very helpful

Ben was courteous & patient. Ready & able to accommodate & knowledgable about the our needs willing to do anything to make an excellent experience. While waiting he dealt with other wiyh mutual resp

The staff was very friendly & helpful. Easy access to the storage locker we rented, and impressed with how clean the facility was. Great option for storing college student's belongings.

The facility is spotless and well maintained. The service was friendly and covered all the details needed.

Had a reservation number. Called a week before to confirm and change arrival date. Upon arrival they could not find my reservation after waiting in line for 20 minutes. Had to start process again.

Great service

The process was so easy. The person who helped us (I think his name was Michael) answered all of our questions and was very nice. I would definitely recommend this place to other people.

Customer service person excellent and very helpfull

Very nice facility. Well kept and the staff were nice and helpful.

Thanks for being crooks, and enjoy your miserable life, all of you are low life crooks.

Great customer service.

Very helpful staff, clean new storage units

It was stated by employee that the rented storage unit would be cleaned on the afternoon of the request. Upon arrival the next day the unit needed cleaning. Poor delivery on a promise.

No complaints about storage unit

We are a business and dealing with your front office staff was flawless! Great staff! Thank you

Our wait was a little longer than we would have liked, but the service and knowledge of Alec was fantastic. He is a valuable employee. He made sure we would have what we needed to move.

My aunt passed away unexpectedly a couple of weeks ago. Staff were very kind and sympathetic when I went in to make her March payment. I highly recommend them.

Although the staff was courteous, I did not appreciate being up sold for double U-Box trailer and not informed of all costs.

I rented a covered spot, 6mos in (they changed the building) and I was being "evicted".If I'd known a covered spot for my RV was only going 2 b 4 6mos, I would've made other arrangements. Poor Mngmnt!

The female manager along with Brian and mr doodley were very pleasant and helpful. All the people were very helpful. I don’t hesitate to buy here

Michael was very welcoming, prompt, and informative.

wow this was soooo easy and the staff, facility and everything was great!!!

The storage unit was climate controlled for our photographs and other family memorabilia. Sliding doors and large carts provided easy access for moving items in and out of storage.

Took good care of me set my account up took me for a tour and walked me through the process

We had an indoor unit, and it was perfect for our needs, which was storing items during and after a move. The garage door access was very useful for pulling a car into a covered area to load, etc.

The worst storage facility I have ever experienced. I will not be coming back!

Easy

.

They took the time and help without any animosity even though the computers went down and there were a lot of angry customers.

staff was very helpful and the facility was very clean. I would choose this company over any others.

•••••

units were clean and climate controlled. one complaint. I got an auto draft from my bank account after emptying the unit.I now have to wait 3 to 7 day for refund due to an employee not closing account

Te faciity office was not easily accessible by phone. I would say it is the worst phone system I have come across.

Benjamin and Adam were very helpful. We needed bandaids due to cuts while moving, and they helped us out. They were courteous, helpful, and resourceful. I highly recommend U-haul Timberlake's services

New business in Lynchburg, VA. Very well organized, professional and helpful!

Thanks!

customer service was absolutely wonderful!

Staff was friendly and always ready to help.

The manager is totally unprofessional and does not recognize or acknowledge customers coming in to the store. We moved are storage due to the manager.

Great service and very professional!

We were very pleased with our experience

Inside dry.

Maybe a little short staffed, but great and very helpful staff.

Service was quick and efficient

Very helpful, great job. Thank you

The only issue was being issued Unit 96 but it was on our account as Unit 94. Due to this we were locked out twice in 2 days and had to request that the second lock be removed.

It was impossible to get someone on the phone. I called over a dozen times to get an answer for a move out question. There is an answering service but they couldn’t help. Just left vm.

The staff and GM went out of their way to make our experience simply perfect. Very knowledgeable, kind, courteous, fast, responsive, team in this rental and in all of our experiences at this facility.

Again, cooperate UHAUL messed up my reservation.... this really needs to be fixed along with accurate quotes before I recommend uhaul to anyone or use it again myself

The only thing Ibwould improve is the number of employees helping people in the store section. It was usually a long wait time.

The staff don't have a clue!

We had trouble reaching the direct Timberlake business quite a few times, but other than that I was completely satisfied.