Customer Reviews for U-Haul Moving & Storage of Timberlake

3 606 évaluations

7401 Timberlake Rd   Lynchburg, VA 24502
(Old Lowe's Building)

(434) 333-7603

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(434) 333-7603

7401 Timberlake Rd
Lynchburg, VA 24502
(Old Lowe's Building)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Service was expert and efficient. Service personnel were “human” in that they serve with joy and a positive attitude, treating customers and fellow workers with kindness and respect. How many businesses have you been in where personnel call each other “beautiful” or “girl friend”? They do at this UHaul facility!

CLIVEWELLS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

All employees were great to work with and had great attitudes!!!

Gary V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
4

No matter where I am in the lynchburg area I have always used this location. Everything has always been great except this time I rented a van which apparently was brand new but the A/C did not work, it hesitated, lock did not work properly and the hot air that would not stop blowing out was actually burning my feet. When I brought it back there was only 1 person working the counter and 1 outside . After waiting in line because the 1 person inside left to go do something I was told to go out and check in with the person outside. When I tried to tell him about the van his response was what do you expect from a new vehicle and don't worry you won't be charged!?! Those of us standing in line talked about not being able to do anything online and a recording on the phone with a 45-50 minute wait!?! Very discouraged right now!

laura E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael G. 
Évaluation :
5

Met me at the truck, quick and easy

Matthew C. 
Évaluation :
5

Just keep doing what your doing

Gary S. 
Évaluation :
5

This is the largest and nicest Uhaul I've used. I'll be back!

George F. 
Évaluation :
5

Everything went great with the check in and out

Billy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura E. 
Évaluation :
5

Special thanks to Mr. Angus and Amber at this location. They were a pleasure to do business with.

Wayne M. 
Évaluation :
3

Have more customer service people available for check in and check out. I had a 15-20 minute wait to pick up the truck.

Richard V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA R. 
Évaluation :
5

Everything went smoothly. Employee was friendly & helpful.

Michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dajeong J. 
Évaluation :
5

Very nice staff and quick check in/drop off.

Shannon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON A. 
Évaluation :
4

This is the best uhaul place I've used. Equipment was cleaner and maintained better. I liked how the employees asked questions about the condition of the box truck I rented.

GEORGEDAVID F. 
Évaluation :
3

Just dropped truck & keys off during business hours. There was nobody around. Assumed all was okay. Have not heard differently.

gayle B. 
Évaluation :
1

Car was empty when we got it. Was told we would be fully reimbursed for putting gas in it. We were only partially reimbursed. Wait time was 30+ minutes to be helped. Need more staff. It is not fair for one person to be working.

Grace A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
4

Easy in and out

wayne W. 
Évaluation :
3

Make sure employees know what equipment they have on the lot.

GERALD TIMOTHY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryszard D. 
Évaluation :
4

Give clearer instructions on how to return the vehicle. I did not really know what to do and I parked in the wrong location.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara B. 
Évaluation :
5

Everyone was super nice and helpful, especially Kat and Kwanasia (sorry, I'm not sure of the spelling) and the cargo van was clean and easy to drive. Thanks so much!

Meg C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth V. 
Évaluation :
4

One of our containers was days late, and then delivered to the wrong address. Drivers were extremely polite and helpful, both delivering and picking up our boxes. They get a 10+. Because our ability to move was hampered by delays completing our new home construction, the cost was a bit more than we had planned, but was right on target as initially stated by U-Haul. WAY too many furniture pads were included. Hayleigh, Josh, and Shreeka were the best to interact with.

joseph G. 
Évaluation :
1

I initially ordered the truck online for Saturday @ 7am. I had to change my order so I called and changed it to Sunday @ 7am. I arrived at Timberlake on Sunday @ 7 to find that the store doesn't open until 9am. I called the main number and they couldn't help. I left and returned back at the store @ 9am. I along with several customers waited until 10am for the store to open. It appears that the employees overslept and were late. This put me 3 hrs behind and we were trying to avoid rain. So it was a really BAD experience with uhaul. The truck was nice and it worked well. R. Moore

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
4

Tell people that are using 24/7 share that they only have a 40 minute window to pick their truck up. This is really important for them to know. Also, give your employees training on your computer system before they are trying to handle actual rentals.

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noelle S. 
Évaluation :
5

Clean vehicle windows and replace wipers. Vehicle had warning lights on for airbag malfunction. Saw other vans that had obvious body damage to doors.

JEFFERYTHOMAS B. 
Évaluation :
1

Actually live up to your word. When I arrived serveral customers were angry because u-haul overbooked and our reserved trucks were not available. The attitude was that of oh well happens all the time. so that means U-Haul could care less of these reviews if they keep overlooking and screwing customers. Nice way to run a business. I was given a van instead

Eriberto F. 
Évaluation :
5

The folks here worked diligently to help us with addressing the drop off issue.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie H. 
Évaluation :
1

The associate the guy messed up my ENTIRE order. First my order was supposed to be at this location, but I got sent 30 minutes out of town because they didn't have what I reserved, and they didn't have a bigger truck that morning either. The part that was my mistake was that I had the wrong size truck in the first place. The location that was out of town, was closed so my family brought it to the Timberlake location. The guy there said they can return that truck so I can get my refund from that order by the following Wednesday. Then he found me a truck last minute. The issue is that the first truck was never returned to the out of town location so I never got a refund. Then he even charged me the wrong amount for the second truck. When I call customer service to follow up, the lady says that they are not allowed to drive the trucks to a different location and that we were supposed to do it. She was a total prick about it like I was lying. So now I was charged twice, and The agent I talked to never called me with the results of the dispute. 28 days later I am following up because I was sick, because I still haven't heard anything from uhaul. I will never in my life or the next life use you all again plus if this isn't resolved, you will see me in small claims court.

Jasmine W. 
Évaluation :
5

A couple Of the tires were Really bad. But thank god we had no problems at all.

Stacey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNMICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua J. 
Évaluation :
1

We needed the truck at 07:30 on Sunday, before the store opened. 24/7 share DID NOT WORK. There were 4 other families there that also had the same problem and we had to wait till the store opened at 09:30. NOT happy since we were having to pay our movers by the hour.

Damon P. 
Évaluation :
5

Nothing that I can think of. I had a wonderful experience renting from this location. I would definitely use them again.

Laura W. 
Évaluation :
1

I had my reservation in for over a month. When I got there to pick up they had no trucks available. Bascially told me it was nothing they could do because they had no trucks available to use. If thats the case they need to change it online were it says there not or let you know. Instead of telling you the day of your trip that they have no truck for you. Luckily there was an extra cargo van that was available that I was was able to rent. This was my first time using uhual off timberlake and I was not happy.

Samantha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F. 
Évaluation :
4

Didnt really interact with staff. Just dropped off the truck and they told me i was good to go. They were busy so i didnt want to bother them to much

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy B. 
Évaluation :
2

The insurance was added to my rental when I did not want it online. I was not told why the total was what it was before I was given the receipt and sent on my way and when questioned I was told it was not refundable. Even though I specifically waived this and did not want to pay for the $8 tow safe fee. Very unhappy

Dana T. 
Évaluation :
5

I was charged for mileage I did not use i drove a cargo van for less than 6 miles and was charged for 26 miles. We will see how this plays out as far as a refund.

Kermit V. 
Évaluation :
5

The service and overall experience was great!!! Thank u for everything!!!

jennifer C. 
Évaluation :
3

You can have the customer order right when they arrive to pick up their equipment and not sit there and tell me you are sorry. Follow up on your customers order. I even called and was told my hitch for my vehicle would be ready and my appointment was at ten am. That didn't happen. We were given a truck and a trailer to pull our vehicle to Texas.

preteasta B. 
Évaluation :
4

In General: Would be VERY helpful to judge return fuel if U-Haul operated like car rental companies or Penske - send truck out full with fuel, so it can be topped off prior to return. Judging how much fuel is going to have to be added to bring it from 1/4 to 3/8 tank is sketchy, and resulted in me being charged an extra $17 for 3 gallons of fuel to bring it to 3/8, when pickup location told me to return it with the gauge "between 1/4 and 3/8."

Glenn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon H. 
Évaluation :
3

communication with driver was not accurate. i was told 3 different days. then sent pics to have where my boxes should be placed and they arrived ON a trailer due to the uhaul flatbed having a coolant leak. which was not my problem, and should have been resolved BEFORE bringing my boxes.Was very inconvenient being up on the trailer and the door was located in two different directions. I was not notified that this was even happening until I called and asked why the boxes were not on the ground. Katelyn was super helpful and sweet and very apologetic. It was not her fault, however it still did not make up for the huge headache this was.

Carole V. 
Évaluation :
4

Really good crew at this store. Always a good experience. I rent auto transport trailers 2-3 times a year. Always a pleasure.

Joel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Austin was the guy who helped us with our rental. We rented a trailer for a quick in-town turnaround and he was pleasant and personable and helped us hook up the trailer when we picked it up and was also there to assist us when we returned the trailer a couple of hours later. It was a great experience and we were pleasantly surprised with how easy the rental process was. The whole thing went off without a hitch (pun intended). We would wholeheartedly recommend this location.

Mary T. 
Évaluation :
5

The nicest person I have dealt with in the company. Quick and easy return.

Efrain M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob C. 
Évaluation :
1

This was the absolust worst rental truck experience. We ordered a 20' truck WEEKS ago - yet the staff waited until ONE HOUR before pickup to let us know it wasn't available any where in Lynchburg and we'd have to drive 30 miles to pick one up, pay for the gas, and cover the mileage too. Since we weren't about to give any more money to your company, we downgraded to a 15' truck but then had to make multiple trips and pay for a bit more gas anyway. This was ridiculously unprofessional of the staff (they said they called at 12:30 that day- i have no record in my missed calls and they didn't leave a message - but even then it was only 5 hours notice). There needs to be a better way of updating people that their request is not available: we would've gone with another company rather than doing the 15' if we'd had enough time which is why I'm assuming we weren't updated - again, SUPER unprofessional.

Joshua F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Markestin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tibbie A. 
Évaluation :
5

Z was a super sales representative!

Gloria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

In general there needs to be a better explanation of how to return equipment. The Drop Off location is well defined. However the actual process was not discussed (like leave the key in the truck and an email would be sent one the truck was checked in.

William M. 
Évaluation :
5

Austin was the mechanic that helped me TREMENDOUSLY in prepping my personal truck to haul a trailer over 800 miles away! Staff is super friendly SMS eager to assist with any and all needs! Fortement recommandé!

doress R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn M. 
Évaluation :
5

Make sure headlights are adjusted correctly on trucks. I rented a 10 foot truck and one headlight was pointed straight down and the other up to the sky. Otherwise one of the cleanest locations I have ever dealt with.

JEFFERYTHOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W. 
Évaluation :
2

The location wasn't bad and tried to help but the regional scheduler was awful. Her name was Asia and she was rude , unhelpful, and kept trying to explain things like I was an idiot. Worst customer service I have ever had. Please inform her that she would be the reason I would never use Uhaul again!

Jonathan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cassie N. 
Évaluation :
1

This was the worse experience I have ever had with a company! I paid over $4000 for this service! I was lied to over and over again and given different information from multiple people. My pods were not delivered properly and not secured at my home. Instead of being deliver by a truck as they were in Arizona they brought them on dollys and left them on hills with no blocks to be sure they didn't roll away. They put them to close to my neighbors driveway and she was complaining the whole time. They also put one in my driveway and backed it up against my retainer wall and we couldn't open it. They lied about where my pods were and when they would deliver them and I waited a whole day and lost time from work and no pods arrived. Joshua was not help and lied to me and my husband the whole time. He promised a refund that never happened. Jeffery was also rude and said that Joshua did not advise of a full refund which was a lie as he told us that on multiple calls the day my pods were SUPPOSED to arrive and didn't. Then after the pods are delivered and picked up someone called to schedule to deliver my pods! Do you all talk to each other at all! Also, none of your uhaul location know how to pull up reservation to make payments on pods. I had to go to your uhaul location 5 times to get them to access my account along with many calls to the corporate location here in Virginia. I WOULD NEVER RECOMMEND OR USE UOUR SERVICES EVER!!!!

Christy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony P. 
Évaluation :
5

Kat is phenomenal. Every single time I am in there she always comes through and is there to help. I highly recommend her get some sort of promotion because she's the one person who each and every time greets me and wants to help out.

Tyler L.  |  Premières impressions 
Évaluation :
4

Not a Thing.

CHARLES P C. 
Évaluation :
3

Pick up Experian is not too pleasant not welcoming, customer service must be improved at pick up time

Zafar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marshal D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH P. 
Évaluation :
4

Trailer latch on bottom of door was broken. I went back as soon as I noticed it they said it would be ok and I wanted to make sure it wasn't going to get blamed on me. 3 days after returning trailer I have an additional $21 dollar fee from uhaul for some reason.

Ryan R. 
Évaluation :
3

The mobile checkin was long and very tedious, there seemed to be no reason to ever use that option over the in person check-in, since it had to be concluded inside at the counter anyway. Also, despite only driving the vehicle 11 miles, we had to dispute a $37 gas charge, which took the employees a long time to correct for us.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren B.  |  Premières impressions 
Évaluation :
5

Everyone was super helpful and friendly!

Benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudy G. 
Évaluation :
3

The lady helping me did wonderful, I had no major issues returning the truck but I had also reserved a storage units at the location and they did not have any units available. They offered me a UBox at a higher price point that was not what I agreed to renting. So I found other options.

Dianne H. 
Évaluation :
5

Excellent service à la clientèle. Explained everything perfectly.

Teresa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LeRoy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mason F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin C.  |  Expérience générale 
Évaluation :
5

The young man that helped me at the Timberlake storage facility was excellent.

Roger D.  |  Premières impressions 
Évaluation :
1

Ben Dooley, the General Managers customer service is awful. I will never use anything UHAUL again. I was out with Covid and in the hospital for a month and got behind on my storage unit payment. He refused to speak with me directly so I could explain my situation. He is not willing to work with you at all and doesn't care. What kind of GM refuses to speak with a customer. I even went to the store and ask to speak with him and was refused. Terrible customer service. He needs to learn how to treat his customers and less of his man bun.

Travis D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDI RENEE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin C.  |  Premières impressions 
Évaluation :
2

No alternative unit was provided when storage unit promised via online reservation was not available. Not even a cursory apology. To date, no response from email sent to management regarding problem.

James M.  |  Online Move In 
Évaluation :
4

All wS great till the day I unloaded my Ubox. The box was not ready at the agreed time. Had to hunt for someone to get the box out. Found 4 folks all taking a break together. Never had that issue there before. Most of the time a great experience there.

Janet D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hortense S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn D.  |  Expérience générale 
Évaluation :
3

As a senior citizen, trying to do everything online was frustrating. With the help of a younger mind, we got it done.

Paula P.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNAIADAVONNE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHANTARENA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra K.  |  Expérience générale 
Évaluation :
5

Love the young lady at the desk. Her personality is out of this world. She is a keeper

Robin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G.  |  Premières impressions 
Évaluation :
5

Koffi was most helpful

Donna W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice S.  |  Premières impressions 
Évaluation :
3

I was charged for gas when one employee said gas was good …very disappointed in u haul

Kim M.  |  Premières impressions 
Évaluation :
5

Staff extremely knowledgeable, helpful and friendly

CASEY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lana D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Todd F.  |  Expérience générale 
Évaluation :
4

The pricing was a little too much! And the increase in price was unacceptable. They should have been grandfathered in and the new customers should have been given the new pricing. I would have been there at least another year if the price had stayed the same.

SANDY W.  |  Expérience générale 
Évaluation :
2

Actual storage unit was fine. Everything else about experience was not. Snow was plowed right in front of the unit so moving out was a slipping hazard. Staff barely explained check in process and acted as if helping us/answering questions was a chore. When we went to move out and stop renting, nothing about reimbursement for partial month was explained-nothing about move out process explained for that matter-and staff member seemed intoxicated. Blood shot eyes and slowed speech. Will never use Lynchburg Uhaul again.

Samantha C.  |  Expérience générale 
Évaluation :
1

Staff never answered the phone and was not particularly helpful

Kristopher R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda S.  |  Expérience générale 
Évaluation :
5

The staff at the Timberlake Office in Lynchburg, VA, we're very helpful, professional, and informative.

steve A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDAJEAN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan V.  |  Expérience générale 
Évaluation :
1

I needed a large unit for storing things for 3 months. There were none to be had. I have rented a 10x10, and an 8x10. I seriously STILL need more space to store 2 beds, end tables, large kitchen table and 12 chairs and kitchen things. Is there any compensation for having to rent another 2 more small units instead of a large 10x30 that I really need??? I don't want my belongings stored at 3 to 4 different Companies. Can you help?

Dianne F.  |  Online Move In 
Évaluation :
3

It rained inside my storage bin and my furniture got molded. Nobody helped otr tried to help.

Shanna W.  |  Expérience générale 
Évaluation :
5

There were no issues

Kelly T.  |  Expérience générale 
Évaluation :
5

All employees were helpful and kind. Made one less stress in my life feel like it's going be okay. Thank you all !

RACHAELANN H.  |  Premières impressions 
Évaluation :
5

Everyone really was very nice and helpful during my move I have a filiated myself with them three or four times and it's a good experience. Even in the worst of times everyone was really great thank you for your services.

VICKI J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damein F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D.  |  Expérience générale 
Évaluation :
3

To expensive

Joseph T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL BYRON F.  |  Premières impressions 
Évaluation :
5

I was in one of the overflow storage with old truck cabs. For the most part ok, but, my old truck door with gaps let too much moisture and bugs into the storage unit. Needs repaired.

John A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Renard T.  |  Expérience générale 
Évaluation :
1

I think that you should pro rate your prices when you have an early move out and not charge a full month of payment!

Molly B.  |  Expérience générale 
Évaluation :
5

Very convenient for me

William A A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal S.  |  Expérience générale 
Évaluation :
5

Well kept facility and knowledgeable staff. Probably the cleanest facility that I have used in 69 years of life. Pricing is a bit high, but I guess you get what you pay for in a positive way.

Alexandria S.  |  Premières impressions 
Évaluation :
4

Everyone ( with the exception of one lady who was more interested in her cell phone and didn't try to help , even lied about availability because she didn't look ) was great. The big guy and two other young men were extremely pleasant and helpful.

Shawn B.  |  Expérience générale 
Évaluation :
5

My experience was great. It was one of the last places in the area with the size I needed. The staff was wonderful and friendly and answered all my questions.

Michael C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H.  |  Premières impressions 
Évaluation :
4

The storage facility was clean and very accessible. The customer parking for check-in was not the easiest to find amongst everything else going on at the lot. It would have been nice to check in online since we arrived late one night and had to wait for the next day to move in. Very minor things. Everything else was good.

JOSE R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annie R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toosdiah N.  |  Premières impressions 
Évaluation :
5

Would definitely recommend U-Haul storage to anyone. The facility was super clean and Ty called to let me know our unit was ready.

Nicole L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gina J.  |  Premières impressions 
Évaluation :
5

My experience at the Uhaul on Timberlake RD has been fabulous. Austen is superb and so is Kat!

Andre S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheree A.  |  Expérience générale 
Évaluation :
5

Friendly staff and clean facility

Kelly T.  |  Expérience générale 
Évaluation :
5

We have used this facility over the past several summers to store my daughters college things while she travels home for the summer. Excellent service. We will be back next year!

gabrielle d.  |  Expérience générale 
Évaluation :
4

S.O.

Allison p.  |  Expérience générale 
Évaluation :
5

super product! super operation! super staff!

DAVIDJUDE T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle and Mary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne W.  |  Expérience générale 
Évaluation :
1

I had the worst experience with UHAUL from day 1. It all started when I reserved a unit online with UHAUL on Park Ave. I came with a truck full of things to put in unit to be told the elevator was out of service and my unit was on the 3rd floor. How on earth would I be able to move furniture and heavy tubs/boxes up all those steps? So, I cancelled my storage unit and still had a truck full that I couldn't put in storage and had done all that lifting and moving for nothing.... ON TOP OF ALL THAT, The woman who was at the front desk at Park Ave was the most DISRESPECTFUL, SARCASTIC, UNPROFESSIONAL CUSTOMER SERVICE I'VE EVER HAD IN MY LIFE! I HAD NO LUCK FOR WEEKS FINDING A STORAGE UNIT I COULD AFFORD THAT WAS AVAILABLE. TIMBERLAKE HAD NO UNITS available in 5x10. Finally one comes available but has to be cleaned. Then it had to be fixed. Then it wasn't my size I paid for. Home office had been contacted numerous times but they are just as unprofessional as everybody else. I never could get Timberlake to answer phone calls. Dude who did my paperwork didn't know what he was doing. Had to redo once I finally was put in right size unit. I pay in full back months ago, moved everything out unit and took lock off. I get emails saying I have a lien and overdue balance. What on earth????? You guys are the worst!

cathy p.  |  Expérience générale 
Évaluation :
3

I don't understand why you can't prorate your rent when someone leaves. $98 for one week is not a good deal. You are a big company and probably don't care. Just saying.

Ralph Chadwick Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly H.  |  Expérience générale 
Évaluation :
5

It would be nice to reach this onsite office by phone

BILL L.  |  Expérience générale 
Évaluation :
3

Sorry to say that I wasn't reinbursed for the last 6 days from when I took my items from the storage unit.

Ann D.  |  Expérience générale 
Évaluation :
4

I did not move in. There was not a storage unit...I was told there would be a smaller unit later this week. I am furious. I had a reservation for over a week, and then showed up early on 8-1 to find out which unit so I could move in, only to be told they did not have that size and would not have that size. This should not be allowed, and you all need to do something about it.

Susan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

C'Celia V.  |  Premières impressions 
Évaluation :
4

I love my unit it's convenient.Im happy that there's a safe place to store my belongings so thank you uhaul.Thumbs up.

BRIDGETSPARKS H.  |  Premières impressions 
Évaluation :
5

Even though they rented me a storage box that was already rented, everything was handled in a timely manner, well done !!!!

Russell G.  |  Premières impressions 
Évaluation :
5

Thanks for providing this excellent service.

Paul J.  |  Expérience générale 
Évaluation :
3

The actual checking in to rent the unit was extremely slow and frustrating. There was definitely not enough workers to effectively manage the amount of customers looking to rent. After receiving our unit number and going to that unit, we found it had already been rented out and was filled with someone else's stuff, so back we go to the office and go through the process all over again...extremely frustrating.

Leshia C.  |  Expérience générale 
Évaluation :
5

I am very impressed with the indoor storage facilities, there are very clean and have carts available. I was also in need of a climate-controlled unit and they had one available, considering at this time of year it is very hard to find available units in town

Samantha N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benji W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDI RENEE J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher J.  |  Expérience générale 
Évaluation :
2

Charged charged charged agai for another person's rental. NEVER AGAIN!!!@@@

Michele W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D.  |  Expérience générale 
Évaluation :
4

The gentleman that helped me at the storage facility was quick, helpful, and jus customer service was excellent.

Marvina J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna D.  |  Expérience générale 
Évaluation :
5

essentially heroic staff!

David T.  |  Premières impressions 
Évaluation :
5

essentially heroic staff!

DAVIDJUDE T.  |  Premières impressions 
Évaluation :
5

Great staff, great facilities, great prices! Je les recommande fortement. 

David K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M.  |  Premières impressions 
Évaluation :
3

I booked the smallest unit with the main office only to find out I was not afforded the unit I had booked. I was told at the Timberlake VA this unit, even though I had booked it, I had to take a much higher priced unit.

Michele W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ralph l.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELLYROSEANNE O.  |  Expérience générale 
Évaluation :
3

Reserved two units on internet. One worked the othe just reserved. Don't know why. Had to go down to storage location and redo for unit two everything I just did on unit one. So everything was good except the online reservation hiccup/confusion.

John A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharonda r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher F.  |  Expérience générale 
Évaluation :
2

I contracted (via the website) for a 10 X 10 unit. When I arrived with my stuff, "my" unit had a lock on it. The guy on duty did all he could to help me, but I ended up keeping the trailer for two more days while they figured out the situation. Finally, they gave me a 10 X 15 unit and I unloaded my stuff. On a subsequent visit, I learned that I was to be charged $40/mo. more than I contracted (because I had a bigger unit). I now have to go move my stuff AGAIN into a 10 X 10 unit, or pay $40 more than I budgeted. NOT A GOOD EXPERIENCE.

Norman N.  |  Premières impressions 
Évaluation :
4

Only frustration was check in process was very slow for being pre-registered Our customer rep was not well trained and she seemed to struggle with the computer. Everything else is great. Thanks

Kimberly A.  |  Premières impressions 
Évaluation :
3

It is very frustrating that no ones ever answers the phone at the Lynchburg Timberlake location. I called and tried to reach someone for over a week, was on hold for 35-45 minutes and either gave up or was then directed to the main call center. My questions and concerns were about this location and very frustrated that I couldn't get ahold of anyone there.

Lisa V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james c.  |  Online Move In 
Évaluation :
3

Regarding the rating. I would have listed it as above average except for one thing. Before management was changed in late 2020 the office people did not know how to handle check payments. The previous manager was so inept that she hid checks in a desk drawer. As a result I was sent failure to pay notices and charged late fees. That condition persisted for a period of several months until the management change. I consider that issue an executive failure for not training their personnel.

Henry D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S.  |  Expérience générale 
Évaluation :
5

I've been with the Timberlake facility for a while and anytime I've made an inquiry, needed their help or their advice, these representatives have always gone beyond just the "customer service" usual response's. Their "above and beyond" mindset gives me the knowledge of what they are truly all about. I appreciate and am grateful for their commitment.

susan p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura S.  |  Expérience générale 
Évaluation :
5

It was the best experience, they made me feel like home very friendly would recommend to a friend or family. Thank You..

Jesus T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia S.  |  Premières impressions 
Évaluation :
5

The best service from the employees..they made it happen ..thanks guys you were awesome..

Jesus T.  |  Premières impressions 
Évaluation :
1

I rented a space outside unaware that it would get water inside and damage quite a few of my belongings everything had mold on it... I was told that I needed to had insurance for my belongings but no offer I paid a months rent which I didn't use I was told there's no pro rate even though they continued to bill me send letters and emails that rent was past due. Aside of the belongings being damaged due to water coming into the unit outside inside unit was ok climate control property that is most valuable.

Giacomo V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward W.  |  Expérience générale 
Évaluation :
5

Gregory is very professional and helpful. He knows how provide solutions to the clients ASAP. The experience with him is excellent. He is the best I got in touch from U-Haul.

Miriam V.  |  Premières impressions 
Évaluation :
5

Your cashier you was amazing! Very pleasant, we shared some laughs. It was a delight! Moving is stressful! Moving to another city in a pandemic has taken the cake. I'm surprised I still have hair, but at least, at least this was the ONE thing that went smoothly! Merci.

Ashley P.  |  Online Move In 
Évaluation :
3

While the staff was extremely friendly, they were not well-trained in the processes I needed.

CLAUDEJUNIOR G.  |  Expérience générale 
Évaluation :
5

The manger as well as the staff were simply amazing!! They were accommodating to my unique situation and went above and beyond, just an overall great team at this location!!

Britteny C.  |  Premières impressions 
Évaluation :
5

Thank you for all your help!

tito m.  |  Expérience générale 
Évaluation :
4

U-HAUL will and has always been my first stop for storage and moving.

Kellie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth M.  |  Expérience générale 
Évaluation :
4

Good deal. Very helpful customer service, throughout the entire process. They made everything SO easy! Very good experience.

Barbara B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian B.  |  Premières impressions 
Évaluation :
5

Excellent Management Staff

kayla t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia M.  |  Expérience générale 
Évaluation :
5

Great experience. The manager was extremely helpful and professional.

Cynthia M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clara E.  |  Expérience générale 
Évaluation :
5

Very thankful for Gregory Martin and his help in securing a quality storage unit — speedy, kind service.

Christopher B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa&dennis h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel O.  |  Expérience générale 
Évaluation :
5

All around excellent presentation & follow thru.

STEPHEN W.  |  Premières impressions 
Évaluation :
1

Your staff needs a lot of work. 1st off you don't have enough to serve your customers I waited for 45 mins and then had to deal with a very rude lady behind the counter for another 45 mins. I was hoping this was going to be a quick in and out process. 2nd your large truck sounds like death. The check oil light was on, when it runs it bangs and clanks, when it stops it jerks and pulls like your not going to stop. This could use work. I came to you for a clean, friendly, fast, reliable service. While the truck was clean, and the facilities are super clean, the staff is not friendly, reliable or fast. This is not our first issue. We reserved a UHaul UBox from this facility, I called to confirm all was well, when my husband when to pick it up, he couldn't because that facility didn't have the equipment. Instead of offering to correct it they said sorry nothing we can do and we left: I called 2 additional facilities and finally was able to get in touch with a phone rep who actually helped fix the mistake. I think if you had more friendly staff members you would be able to avoid a lot of headaches

Tiffanee T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david w.  |  Expérience générale 
Évaluation :
4

Always room for improvement

james b.  |  Premières impressions 
Évaluation :
5

This location on Timberlake is how all Uhaul experiences should be. Helpful staff, clean location with plenty of inventory and moving/storage accessories. I highly recommend.

John G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devakumar P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth T.  |  Expérience générale 
Évaluation :
5

Great people to work with. Looking forward to a long business relationship with the team at U Haul. Very Thankful for the Center @ Timberlake. Kevin Winters

Kevin W.  |  Premières impressions 
Évaluation :
5

Very Satisfied. Worked with our College Students to help them with a quick storage move. Thanks

brooks m.  |  Expérience générale 
Évaluation :
3

I reserved a storage unit online yesterday with my credit card and came in today to get a lock and start storing. There were two men and a woman there who I believe was the manager. The man who I initially went to at the register was not wearing a mask or a name badge. He told me that I would have to pay cash or come back tomorrow to pay for the storage because the card reader was broken. I asked if I could go see the unit, he sent me the wrong direction, wrong building. I came back, he just sat there and told me I was not looking hard enough. The other man who was finishing up with another customer asked what number I had and told me where to go. He later came out and helped me find the unit and I told him what happened with not being able to pay by credit card which was putting me in a dilemma with my plans to store. He told me he could check and enter my card into their computer system manually for me if needed. His name was Dustin, he was very helpful and the only one there wearing a face mask and name badge. So we went back inside, the manager and other man were clearly upset I was being helped by Dustin. The manager tried to block Dustin from the register saying she was using it (but there were no other customers at the time) and the other man who insisted I pay cash or come back tomorrow were both clearly upset towards Dustin because was helping me. Dustin checked me in, manually entered my credit card and gave me my paperwork. Dustin was very professional and gave good customer service despite his co worker and supervisor being negative towards him for helping me. My heart goes out to Dustin for helping me when clearly no one else in the building wanted to. What was immensely upsetting to me was the way the manager and other man were hostile towards Justin for simply doing his job and providing good customer service, something that neither of the other two wanted to do. I think this UHaul needs to be investigated further, 1st because of the man who insisted I pay cash or come back tomorrow, 2nd for poor management for creating and facilitating a hostile work environment towards the one person there actually doing work and providing good customer service, 3rd for not both these employees not wearing name badges. The whole requiring cash seemed dishonest knowing that the info can be typed into the computer. Thank you Dustin for providing good customer service in a hostile environment, I hope the corporate office takes notice and supports you. I also filed a complaint regarding what I observed and hope you are not subject to that type of hostility from management or your co workers in the future. No one deserves to be treated that way, not you or I.

becky g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbra M.  |  Expérience générale 
Évaluation :
5

Everything was great about this place including renting the truck

emma w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDEJUNIOR G.  |  Premières impressions 
Évaluation :
2

Folks at your facility are nice and helpful, but during the middle of a pandemic is no time for them to NOT wear face coverings.

Brett H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G.  |  Expérience générale 
Évaluation :
4

Would suggest having the truck gas tanks filled to the top to get an accurate charge for return.

Tracy S.  |  Premières impressions 
Évaluation :
3

The staff doesn't appear to be connected to the online options. When I checked out online I still had to go to the store and check out. The staff advised they didn't see the online checkout notifications. You also should not have to pay to use the dumpster. It should be included in the cost of the storage unit rental. $8 to throw out a bar stool is shameful.

Gary H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kimberly a.  |  Premières impressions 
Évaluation :
5

Manager was extremely nice and helpful!!

linda J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamara b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTrina S.  |  Premières impressions 
Évaluation :
5

The gentlemen helping me was friendly, competent, efficient, and made the experience great!

William Z.  |  Premières impressions 
Évaluation :
1

Called 3 days ago to plan to unload my ubox and reserved a unit to put it in. Was told it would be ready for me. Got there on the day. One person for 20 minutes helping one person. Huge line. Finally got another person, called me to the front and told me he didn't know how to help me so I had to wait for the other guy dealing with an issue with a customer. After an hour of waiting, told the guy I wanted to unload my ubox and get my reserved unit. He said ok and went to get it. After 45 minutes he told me he couldn't find it and gave me his managers phone number and said he couldn't do anything and I'd have to come back another. Called Shamika, the manager. She said sorry no one there to find ubox, I'll call you back in 5 minutes. I had to call her after 15 minutes because she didn't call back. Said sorry, can't get any one. Wasted 2 hours of my day and the 5 people who were there with me to unload. I asked if she could have someone call me when they found it. She said yes. Next day, I get a call at 445pm asking if I was going to come unload my ubox because they close at 5 and had it waiting for me all day. I said someone was supposed to call me when it was ready. She said it was a miscommunication and it was ready but no one called. Another day wasted. Horrible communication, lack of training, no follow through, and nothing was offered to make up for any of this. Horrible service and awful experience. I'm only going to continue to use uhaul this time because my stuff is already there. I won't be using it again unless something is done to make up for this fiasco.

Dustin H.  |  Premières impressions 
Évaluation :
5

Staff was very friendly. Check-in was easy. Great price.

kelly k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney M.  |  Expérience générale 
Évaluation :
5

The gentleman - I emphasize gentle, who has only been employed there for one month, was amazing. He did not say how can I help you he asked "how can I serve you" and with a warm inviting smile. His blue glasses added a touch of class as well. You might say I am going over board, however, I am not saying enough. Great job to whomever hired him. I cannot wait to relocate to this awesome city. Celeste Irene Coffield

Celeste C.  |  Premières impressions 
Évaluation :
5

Benjamin has been a pleasure to work with this is my second time renting a storage unit here ! Benjamin was extremely helpful and courteous A++++++++ 

Jeff D.  |  Expérience générale 
Évaluation :
5

I have used Uhaul for years, but never needed storage until we moved to Lynchburg. Everyone was accommodating and professional.

John W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHLOE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY G.  |  Premières impressions 
Évaluation :
5

The man who helped me went above and beyond as I changed my mind through the process. He was so helpful and pleasant!

karen v.  |  Expérience générale 
Évaluation :
5

Excellent staff and facilities

Elizabeth S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H.  |  Premières impressions 
Évaluation :
5

The associate who checked me in was absolutely professional, courteous, knowledgeable.

Reginald p.  |  Premières impressions 
Évaluation :
5

The drive in garage was wonderful.

Matthew G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilton D.  |  Expérience générale 
Évaluation :
5

Great Customer service. Friendly staff. However, they need to improve parking in front of storage building. I had a 26ft truck and it was impossible for me to maneuver to unload truck due to the layout of the parking lot. I got internal storage and the entrance was hard to get to because there were cars parked in parking spaces too close to building to safely maneuver a 26ft truck.

Rebecca C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Y.  |  Expérience générale 
Évaluation :
1

Unit has a water leak and some of my items were damaged.

GERARDO V G.  |  Expérience générale 
Évaluation :
5

Uhaul on Timberlake was very clean and temperature controlled nicely. The staff was always friendly and even helped me throw away a huge floor model tv without me asking for help. Pricey but worth it.

Angel W.  |  Expérience générale 
Évaluation :
5

Friendly and professional staff. The "store" area was very clean and well organized. I was escorted to my storage unit. That facility was also very clean.

Donna M.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

michael c.  |  Expérience générale 
Évaluation :
5

Extremely pleased with all aspects of service received.

karen c.  |  Expérience générale 
Évaluation :
5

Friendly and efficient

Thomas B.  |  Premières impressions 
Évaluation :
5

Excellent! Clean and always had carts available.

Janice G.  |  Expérience générale 
Évaluation :
5

Great location

Ken T.  |  Expérience générale 
Évaluation :
3

Anytime I went to the office for assistance, no one would be around. There's a shortage of help. When I wanted to end my unit, I tried to call and the wait time was over 20 mins. You need people.

Danielle C.  |  Expérience générale 
Évaluation :
3

I was in an indoor unit where they were doing construction. The garage door closest to my unit was not accessible and I would often have to wait if someone else was unloading or others would wait.

Sonny K.  |  Expérience générale 
Évaluation :
3

A few encounters left me feeling like I was bothering some staff. Most were very helpful. Had some mold in my unit & when I mentioned it to the manager there was zero response from him. Lesson Learned

Helen K.  |  Expérience générale 
Évaluation :
5

Easy access. Climate controlled. Very clean and in excellent condition.

Seth V.  |  Expérience générale 
Évaluation :
5

This was a perfect facility to store our college student's dorm room contents for the summer! The staff was friendly and the unit was safe, secure, and well lit. We will definitely use them again!

Jane C.  |  Expérience générale 
Évaluation :
3

I would have given a perfect rating up until the last month with all of the issues with broken garage doors and the change in the access protocols. It was a challenge for us this last month.

Stephanie M.  |  Expérience générale 
Évaluation :
5

Thanks for an excellent storage experience

Alys H.  |  Expérience générale 
Évaluation :
5

The facility was fantastic. The corporate reservation system is messed up. It allowed users to book units that weren't finished. Thankfully the staff found a unit we could use.

Lucinda M.  |  Expérience générale 
Évaluation :
3

I don't like the fact that they won't prorate the storage fee. I moved out of the storage unit (3) three weeks earlier than planned, asked if I could only pay for the week that I needed.They won't pro

latoya t.  |  Expérience générale 
Évaluation :
5

This was my first time renting a storage unit for my son & friends to store their belongings over summer break from college. From start to finish, this was an A+ experience. Great facility & staff!!

jackie c.  |  Expérience générale 
Évaluation :
5

Excellent service from everyone here. They could use more help on college moving weekend, but great service.

Kris K.  |  Expérience générale 
Évaluation :
2

I had called to reserve a unit several days ahead of time. On my move in date they gave me a unit that was filled with construction items. I was told to come back the next day and it would be cleaned

marisha m.  |  Expérience générale 
Évaluation :
5

Service was outstanding. Brandon and the assistant manager are great!

Wilfredo B.  |  Premières impressions 
Évaluation :
4

Very nice staff and helpful with everything. I won't ever go to downtown lynchburg location only Timberlake from now on.

LORRAINE M.  |  Premières impressions 
Évaluation :
5

The Best UHaul storage we have been to. Top Notch, Clean, Professional Staff, *Efficient

Richard S.  |  Premières impressions 
Évaluation :
5

Great and easy experience. .

Gerard M.  |  Expérience générale 
Évaluation :
5

Great service. I dealt with very professional and personable employees.

Francis R.  |  Premières impressions 
Évaluation :
3

My unit was dusty and the entire building smells like oregano. Consider fixing. I booked an "interior heated unit" thinking that was considered "climate controlled" I was misled.

Ruthie T.  |  Premières impressions 
Évaluation :
3

Good service but didnt have exactly what i needed. Got stuck with an inside unit when all i really wanted was a drive up unit.

Micah B.  |  Premières impressions 
Évaluation :
1

Every time I've worked with Timberlake, my reservation has been lost, my information has been wrong, & I have been charged more than my original contract. I've had to call or come in 14x since March.

Katherine S.  |  Premières impressions 
Évaluation :
5

Timberlake UHaul storage was very secure and staff extremely helpful.

Pat S.  |  Expérience générale 
Évaluation :
5

Employees were very helpful

Kathy A.  |  Expérience générale 
Évaluation :
5

Ben was courteous & patient. Ready & able to accommodate & knowledgable about the our needs willing to do anything to make an excellent experience. While waiting he dealt with other wiyh mutual resp

George C.  |  Premières impressions 
Évaluation :
5

The staff was very friendly & helpful. Easy access to the storage locker we rented, and impressed with how clean the facility was. Great option for storing college student's belongings.

jackie c.  |  Premières impressions 
Évaluation :
5

The facility is spotless and well maintained. The service was friendly and covered all the details needed.

Alys H.  |  Premières impressions 
Évaluation :
2

Had a reservation number. Called a week before to confirm and change arrival date. Upon arrival they could not find my reservation after waiting in line for 20 minutes. Had to start process again.

gabrielle d.  |  Premières impressions 
Évaluation :
4

Great service

Aretha A.  |  Expérience générale 
Évaluation :
5

The process was so easy. The person who helped us (I think his name was Michael) answered all of our questions and was very nice. I would definitely recommend this place to other people.

Camlyn P.  |  Premières impressions 
Évaluation :
5

Customer service person excellent and very helpfull

jerry s.  |  Premières impressions 
Évaluation :
5

Very nice facility. Well kept and the staff were nice and helpful.

Jacqueline J.  |  Expérience générale 
Évaluation :
1

Thanks for being crooks, and enjoy your miserable life, all of you are low life crooks.

Antwan C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

William H.  |  Premières impressions 
Évaluation :
5

Very helpful staff, clean new storage units

Elizabeth S.  |  Expérience générale 
Évaluation :
2

It was stated by employee that the rented storage unit would be cleaned on the afternoon of the request. Upon arrival the next day the unit needed cleaning. Poor delivery on a promise.

James M.  |  Premières impressions 
Évaluation :
5

No complaints about storage unit

breanna j.  |  Expérience générale 
Évaluation :
5

We are a business and dealing with your front office staff was flawless! Great staff! Thank you

Bailey Grey C.  |  Expérience générale 
Évaluation :
5

Our wait was a little longer than we would have liked, but the service and knowledge of Alec was fantastic. He is a valuable employee. He made sure we would have what we needed to move.

Pat S.  |  Premières impressions 
Évaluation :
4

My aunt passed away unexpectedly a couple of weeks ago. Staff were very kind and sympathetic when I went in to make her March payment. Je les recommande chaudement.

Amanda K.  |  Expérience générale 
Évaluation :
3

Although the staff was courteous, I did not appreciate being up sold for double U-Box trailer and not informed of all costs.

Jeremy B.  |  Expérience générale 
Évaluation :
4

I rented a covered spot, 6mos in (they changed the building) and I was being "evicted".If I'd known a covered spot for my RV was only going 2 b 4 6mos, I would've made other arrangements. Poor Mngmnt!

kyle s.  |  Expérience générale 
Évaluation :
4

The female manager along with Brian and mr doodley were very pleasant and helpful. All the people were very helpful. I don't hesitate to buy here

Roslyn H.  |  Premières impressions 
Évaluation :
5

Michael was very welcoming, prompt, and informative.

Jacqueline J.  |  Premières impressions 
Évaluation :
5

wow this was soooo easy and the staff, facility and everything was great!!!

tonia g.  |  Expérience générale 
Évaluation :
5

The storage unit was climate controlled for our photographs and other family memorabilia. Sliding doors and large carts provided easy access for moving items in and out of storage.

marjorie h.  |  Expérience générale 
Évaluation :
5

Took good care of me set my account up took me for a tour and walked me through the process

Crystal S.  |  Premières impressions 
Évaluation :
5

We had an indoor unit, and it was perfect for our needs, which was storing items during and after a move. The garage door access was very useful for pulling a car into a covered area to load, etc.

brian g.  |  Expérience générale 
Évaluation :
1

The worst storage facility I have ever experienced. I will not be coming back!

Sam P.  |  Expérience générale 
Évaluation :
5

Easy

Mark C.  |  Expérience générale 
Évaluation :
4

.

STEVE C.  |  Expérience générale 
Évaluation :
4

They took the time and help without any animosity even though the computers went down and there were a lot of angry customers.

Avary R.  |  Réservation 
Évaluation :
5

staff was very helpful and the facility was very clean. I would choose this company over any others.

holly m.  |  Expérience générale 
Évaluation :
4

•••••

Blair N.  |  Expérience générale 
Évaluation :
3

units were clean and climate controlled. one complaint. I got an auto draft from my bank account after emptying the unit.I now have to wait 3 to 7 day for refund due to an employee not closing account

George B.  |  Expérience générale 
Évaluation :
3

Te faciity office was not easily accessible by phone. I would say it is the worst phone system I have come across.

Sandy M.  |  Expérience générale 
Évaluation :
5

Benjamin and Adam were very helpful. We needed bandaids due to cuts while moving, and they helped us out. They were courteous, helpful, and resourceful. I highly recommend U-haul Timberlake's services

david r.  |  Réservation 
Évaluation :
5

New business in Lynchburg, VA. Very well organized, professional and helpful!

todd g.  |  Réservation 
Évaluation :
4

Merci!

JUSTIN S.  |  Expérience générale 
Évaluation :
5

customer service was absolutely wonderful!

holly m.  |  Réservation 
Évaluation :
4

Staff was friendly and always ready to help.

Carlton H.  |  Expérience générale 
Évaluation :
1

The manager is totally unprofessional and does not recognize or acknowledge customers coming in to the store. We moved are storage due to the manager.

Denise P.  |  Expérience générale 
Évaluation :
5

Great service and very professional!

adam b.  |  Réservation 
Évaluation :
5

We were very pleased with our experience

dana z.  |  Expérience générale 
Évaluation :
5

Inside dry.

Pamela F. B.  |  Expérience générale 
Évaluation :
4

Maybe a little short staffed, but great and very helpful staff.

JEFFERY K.  |  Expérience générale 
Évaluation :
3

Service was quick and efficient

Derrick S.  |  Réservation 
Évaluation :
5

Very helpful, great job. Thank you

yvonne w.  |  Expérience générale 
Évaluation :
4

The only issue was being issued Unit 96 but it was on our account as Unit 94. Due to this we were locked out twice in 2 days and had to request that the second lock be removed.

Lisa T.  |  Expérience générale 
Évaluation :
3

It was impossible to get someone on the phone. I called over a dozen times to get an answer for a move out question. There is an answering service but they couldn't help. Just left vm.

Kari F.  |  Expérience générale 
Évaluation :
5

The staff and GM went out of their way to make our experience simply perfect. Very knowledgeable, kind, courteous, fast, responsive, team in this rental and in all of our experiences at this facility.

Eric H.  |  Expérience générale 
Évaluation :
4

Again, cooperate UHAUL messed up my reservation.... this really needs to be fixed along with accurate quotes before I recommend uhaul to anyone or use it again myself

Jordan R.  |  Expérience générale 
Évaluation :
5

The only thing Ibwould improve is the number of employees helping people in the store section. It was usually a long wait time.

Michelle P.  |  Expérience générale 
Évaluation :
2

The staff don't have a clue!

Holli S.  |  Expérience générale 
Évaluation :
4

We had trouble reaching the direct Timberlake business quite a few times, but other than that I was completely satisfied.

Bart R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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