Customer Reviews for U-Haul Moving & Storage of Timberlake

3 803 évaluations

7401 Timberlake Rd   Lynchburg, VA 24502
(Old Lowe's Building)

(434) 333-7603

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(434) 333-7603

7401 Timberlake Rd
Lynchburg, VA 24502
(Old Lowe's Building)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Cab of truck leaked by both doors and windshield. We were saturated during the trip. Had to stuff towels behind us to absorb some of the water as it came in the truck.

heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jousha F. 
Évaluation :
5

Very professional and courteous would definitely recommend

Howard P. 
Évaluation :
4

Other than the wait time , they did a good job.

Paul L. 
Évaluation :
5

Helpful staff and equipment was ready to be picked up.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE ELENA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Nothing it was very easy & the 2 trucks I used where in excellent shape I was xery impressed

Susan C. 
Évaluation :
3

That night (when I arrived in Alexandria), I had to call the U-Haul roadside assistance. And the guy on the phone was not helpful at all. I was pleading with him and asking if someone could come and help mauver the truck and tow. But he was adamant about having me to call a tow service to tow and not help me with maneuvering and driving the truck for me. This would have cost me a lot of money and the guy was making the situation more stressful for me. It was a very rough moving day. --- Also, the moving company, Its a Good Day to MOve was terrible. They moved everything in a fast manner but had a poor communication style. They were close minded and wanted to start confrontation. This was a very stressful day.

CHAD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heide O. 
Évaluation :
5

I love uhaul

natika h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Nothing really. It was a perfect transaction.

Eric F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaDonna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

in 2-words? super! terrific!

David T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanna C. 
Évaluation :
5

can't improve super! terrific!

tonianddave T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

I'm not sure what happened with billing. I paid when I picked up the truck and then when I returned it using my cell phone I got billed again. I don't want to pay twice but I want to pay what I owe. Thanks for checking into this. Kristy Bliss

Kristin B. 
Évaluation :
5

Amber was very polite and courteous.

GARYLOUIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Magdalene K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
1

I was charged an additional 43 dollars after the truck was returned on time with the correct amount of gas and no damage.

Wesley L. 
Évaluation :
3

Had several problems getting into my climate control storage. The security doors sometime would not let me in and when I would go to the front desk to ask someone to help me there was usually no one there and I would have to wait five minutes before somebody else came back in to help me. I also have a climate control storage and there's a thermometer that says the building is supposed to be in between the two lines during the winter time it got below that why would I be paying for a storage building if you cannot maintain the temperature like you're supposed to. I canceled my storage building not too long after. U-Haul charged my account on August 1 and I canceled on August 2 and was told that I would not get a refund don't understand why this is ridiculous what kind of policies do you have. Not sure if I would recommend or use your company again

alex m.  |  Expérience générale 
Évaluation :
4

Understaffed. Had to search about the property to find an Agent to help with return.

Ted J. 
Évaluation :
5

Very nice and friendly. They need more employees.

Eryqah G. 
Évaluation :
5

Always convenient always pleasant. I did drop this trailer off after hours which makes it even more convenient

Michael W. 
Évaluation :
5

This is a 5 star location 👍👍👍

George B. 
Évaluation :
5

Excellent experience, very friendly staff.

Charles C. 
Évaluation :
5

Awesome staff very helpful and professional would highly recommend to others!

Chad S. 
Évaluation :
4

There were about 10 people in line when i arrived to pick up, and probably 5 when i was dropping off the trailer. This is not an excessive amount, and the wait was not terribly long, but only the 2 of the three attendants onsite were doing anything. The third one stated she could only do storage units and not equipment. I realize that having the specialties split like that could help alleviate the traffic for people, but in this case each time i was there she could not (or would not) help. The entire time on site was probably less than 40 minutes, but it could've been perhaps half that. Anyways, just a thought. Overall it was a great experience as usual.

Justin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur L. 
Évaluation :
5

Better after hours drop off logistics. There was just a line of empty trucks almost to the road.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlesia R. 
Évaluation :
3

Let the customer know that you are going to change 8,02 for a gallon of gas the man said I was a gallon shot so he change me for a gallon of gas

Frank M. 
Évaluation :
5

I can't think of anything.

Peter W. 
Évaluation :
3

Good Afternoon, I have a dispute that I would like to file regarding the final bill receipt from 7/28. We did fill the tank to a FULL tank at Sheetz on Timberlake Rd, the one across from Wendy's. We filled it as far as the tank would let us to the “F” or FULL marker. It is only 1,2 miles from Sheetz to U-Haul Timberlake Rd. Please remove the $11,5 charge for the 2 gallons of gasoline. I know gas is expensive currently, but it is not $5,75 a gallon. Please refund a credit of $11,5 to the card ending in 8461 that is on file with my U-Haul account. My reference # listed on my itemized receipt is the following #25851287. Thank you in advance for your time, have a great afternoon! Thank you! Sarah V. Tipton

Sarah T. 
Évaluation :
5

Nate is a great worker! He always makes sure I got what I need!

davione G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna E. 
Évaluation :
5

The first truck was very muddy. I went back in & they was very polite & fast & made sure I had a cleaner truck. I was extremely satisfied as always

Amy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGHDILLARD J. 
Évaluation :
5

Rien

bob B. 
Évaluation :
4

It was all good

Ben C. 
Évaluation :
5

We found roaches in the bed of the truck, quite a few of them.

Jose T. 
Évaluation :
5

Not enough inside help to handle cutomers and calls. My experience online and at this location was excellent and they had what I needed. Good pricing too!

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hanna H.  |  Expérience générale 
Évaluation :
5

Continue to emphasize ability to use app for pickup and return of rentals. The app is an excellent tool!

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dragan L. 
Évaluation :
1

Horrible service. I reserved a one way truck weeks back put my card on file and everything, showed up to get the reserved truck on time on the day I reserved it for and they didn't have a one way truck. They made us take a in town truck and drive it all the way to Lexington and back without giving us any accommodations or offering to pay for our gas after they were the ones to make the mistake. I clearly reserved the one way so I could drop it off at the uhaul location in Lexington and not do the extra 3 hours of driving. Also the truck had a huge gash in the tire and the alignment was way off and we were going over a steep curving mountain with terrible alignment we told uhaul all of this over the phone and they still said we had to return it to the Lynchburg location without offering any solutions. This was all their fault not ours we reserved the one way and did everything we were supposed to so this was their problem to fix not ours but they still made us fix it. The worst service I've had with a company ever I will never use them again. Most inconsiderate company.

Bryce T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis L. 
Évaluation :
5

This location was super busy but they were really professional and empathetic. The main person (I don't remember his name) was very informed and dealt with people well. He was getting some angry phone calls and customers coming in with loud demands and he handled it like a champ. Very personable.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Great staff.

Emmanuel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESTHOMAS N. 
Évaluation :
5

Customer service was top notch, location convenient and clean, rental process easy and representative accommodating, friendly, and extremely knowledgeable. LOVED my experience...will forgo any future rentals with other rental companies!

Amanda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacob S. 
Évaluation :
5

Great facility. Great location. Easy pickup

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mallory S. 
Évaluation :
4

Everything went well Rental was quick and seamless

Eric E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete R. 
Évaluation :
5

Staff was extremely friendly and helpful. I have been to two locations recently, one in Richmond. Both times I was very impressed with customer service.

Susan H. 
Évaluation :
5

I went in super early and the associates at the front counter where the most helpful and happiest I have seen at any uhaul location! This is my go to!!

LAWRENCEANTHONY B. 
Évaluation :
5

My interactions with Tim were delightful. Very satisfied. Recommended this location to some family members.

Benjamin G.  |  Premières impressions 
Évaluation :
5

Austin Moore is a top notch associate. I visited the store multiple times to prepare for my move and whether it was boxes, bubble wrap, or renting a cargo van, Austin helped me with a smile. He is also very knowledgeable about the moving process and what is needed. He understood the stress of moving and went above and beyond to ease part of it. Thank you, Austin!

MARY-ELAINEBANKE F. 
Évaluation :
4

It had dog hair all in it. I don't think they clean these between people. I've rented twice in the last 4 days and both times they were dirty. The other truck had dirt all over it, used wipes and even a used bar of soap in the door. They gotta do better!

Tammy M. 
Évaluation :
5

Pulled up. Trailer was detached. Very quick and simple process.

Michelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney M. 
Évaluation :
5

We have rented from this location several times since last year, and whenever we need to move some things. We have found that they are very knowledgeable and courteous and at the top of their game!

Debra W. 
Évaluation :
5

The truck was dirty. Not just with dirt but dirty wipes in the door and a used bar of soap. Yes used. This truck had not been checked. And when I rented it no one came out to check the truck. You would think with COVID they would take 10 min to wipe the truck down and at least check for stuff

Tammy M. 
Évaluation :
5

Wish I could remember her name. But the girl who helped me check in was excellent!

Paul C. 
Évaluation :
1

Charged over price

Manzar R. 
Évaluation :
5

The gentleman who checked me in and got me all hooked up was extremely pleasant and professional!

Joshua F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENANDREW T. 
Évaluation :
5

Overall very good service ! Very reasonable rental fees .

Sanobar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natika h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrianne L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samy B. 
Évaluation :
5

I understand that all businesses are struggling with finding enough employees. Yours are wonderful and deserve kudos for their hard word and diligence to meet and exceed your customers expectations! There was a line, but your employees were doing all they could and more! They were very pleasant and helpful. Very knowledgeable and friendly! I will recommend this location to anyone who needs a moving truck! Thank you for a pleasant experience! Peace and blessings, Ronald M Storer.

ronald S. 
Évaluation :
5

The entire experience was smooth and pleasant , the truck and trailer were in great shape , no issues for a long move !! I was impressed!

Ralph A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
3

I found a used condom in the truck and had to dispose of it. This is unacceptable- however, I didn't discover it until I was at my moving location over 45 minutes away. Otherwise, staff was helpful.

Daniel C. 
Évaluation :
5

Everything worked as planned. Couldn't have asked for a better moving experience for a DIY person.

Wayne S. 
Évaluation :
4

Can't reserve storage units online. However, the storage manager took care of me and made sure all was satisfactory.

Robert R. 
Évaluation :
5

Super friendly staff. Got me the exact truck I needed for the items I was picking up. Entire business was clean well stocked and again friendly helpful employees.

micheal M. 
Évaluation :
5

Great staff. They were very efficient and required very little from me. They did not keep me waiting at all which is exactly what you want after driving a uhaul for hours.

Nicolas V. 
Évaluation :
5

Austin really takes care of the customer

julie D. 
Évaluation :
5

Nothing! We had a very smooth experience with this U-Haul

Adam D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott V. 
Évaluation :
5

Your customer service was warm and friendly!

KENNETH E F. 
Évaluation :
1

Money was stolen from me i reported it no one could tell me why my card was card triple the amount but a guy said he would fix it and i would have my money back to me within 48 hours that was last week tues. Still nothing. I have a interview with Wset news to discuss this matter. Unlawfully in all rights

CHAZMINESHATESE C. 
Évaluation :
5

A great experience overall. The reservation portal was really nice to use. And helped come the Saturday morning pickup time. And kudos to the young lady who helped me Saturday morning. She was by herself - apparently unexpectedly. But she handled it well, especially with several customers backed up behind me.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
4

Good experience until I cut my leg on the trailer hitch. Sharp edges need to be ground down

bill C. 
Évaluation :
5

Professional staff! Extremely polite and courteous. A positive experience. Helped me rent the size vehicle I needed and felt comfortable driving. Merci.

Darrel P. 
Évaluation :
1

You double charged me even though i returned the trailer WELL before the time listed on my contract. I'm disputing the charge.

Michol S. 
Évaluation :
4

the website would not let me open the links needed to change my reservation or submit various forms

Dana B. 
Évaluation :
3

Had a problem in the beginning but it was worked out.

Angela S.  |  Premières impressions 
Évaluation :
1

I don't know why I am getting a message saying you all are sorry to see me go. I still am with you all.

Brian C.  |  Expérience générale 
Évaluation :
4

During the snow storm storage access to unit was very difficult since they did not clean snow in front of units, and no help provided by management to access for almost one week. Not good management.

Zafar H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystale R.  |  Premières impressions 
Évaluation :
5

Kat is phenomenal. Every single time I am in there she always comes through and is there to help. I highly recommend her get some sort of promotion because she's the one person who each and every time greets me and wants to help out.

Tyler L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin C.  |  Expérience générale 
Évaluation :
5

The young man that helped me at the Timberlake storage facility was excellent.

Roger D.  |  Premières impressions 
Évaluation :
1

Ben Dooley, the General Managers customer service is awful. I will never use anything UHAUL again. I was out with Covid and in the hospital for a month and got behind on my storage unit payment. He refused to speak with me directly so I could explain my situation. He is not willing to work with you at all and doesn't care. What kind of GM refuses to speak with a customer. I even went to the store and ask to speak with him and was refused. Terrible customer service. He needs to learn how to treat his customers and less of his man bun.

Travis D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDI RENEE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin C.  |  Premières impressions 
Évaluation :
2

No alternative unit was provided when storage unit promised via online reservation was not available. Not even a cursory apology. To date, no response from email sent to management regarding problem.

James M.  |  Online Move In 
Évaluation :
4

All wS great till the day I unloaded my Ubox. The box was not ready at the agreed time. Had to hunt for someone to get the box out. Found 4 folks all taking a break together. Never had that issue there before. Most of the time a great experience there.

Janet D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hortense S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn D.  |  Expérience générale 
Évaluation :
3

As a senior citizen, trying to do everything online was frustrating. With the help of a younger mind, we got it done.

Paula P.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNAIADAVONNE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHANTARENA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra K.  |  Expérience générale 
Évaluation :
5

Love the young lady at the desk. Her personality is out of this world. She is a keeper

Robin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G.  |  Premières impressions 
Évaluation :
5

Koffi was most helpful

Donna W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice S.  |  Premières impressions 
Évaluation :
3

I was charged for gas when one employee said gas was good …very disappointed in u haul

Kim M.  |  Premières impressions 
Évaluation :
5

Staff extremely knowledgeable, helpful and friendly

CASEY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lana D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Todd F.  |  Expérience générale 
Évaluation :
4

The pricing was a little too much! And the increase in price was unacceptable. They should have been grandfathered in and the new customers should have been given the new pricing. I would have been there at least another year if the price had stayed the same.

SANDY W.  |  Expérience générale 
Évaluation :
2

Actual storage unit was fine. Everything else about experience was not. Snow was plowed right in front of the unit so moving out was a slipping hazard. Staff barely explained check in process and acted as if helping us/answering questions was a chore. When we went to move out and stop renting, nothing about reimbursement for partial month was explained-nothing about move out process explained for that matter-and staff member seemed intoxicated. Blood shot eyes and slowed speech. Will never use Lynchburg Uhaul again.

Samantha C.  |  Expérience générale 
Évaluation :
1

Staff never answered the phone and was not particularly helpful

Kristopher R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda S.  |  Expérience générale 
Évaluation :
5

The staff at the Timberlake Office in Lynchburg, VA, we're very helpful, professional, and informative.

steve A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDAJEAN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan V.  |  Expérience générale 
Évaluation :
1

I needed a large unit for storing things for 3 months. There were none to be had. I have rented a 10x10, and an 8x10. I seriously STILL need more space to store 2 beds, end tables, large kitchen table and 12 chairs and kitchen things. Is there any compensation for having to rent another 2 more small units instead of a large 10x30 that I really need??? I don't want my belongings stored at 3 to 4 different Companies. Can you help?

Dianne F.  |  Online Move In 
Évaluation :
3

It rained inside my storage bin and my furniture got molded. Nobody helped otr tried to help.

Shanna W.  |  Expérience générale 
Évaluation :
5

There were no issues

Kelly T.  |  Expérience générale 
Évaluation :
5

All employees were helpful and kind. Made one less stress in my life feel like it's going be okay. Thank you all !

RACHAELANN H.  |  Premières impressions 
Évaluation :
5

Everyone really was very nice and helpful during my move I have a filiated myself with them three or four times and it's a good experience. Even in the worst of times everyone was really great thank you for your services.

VICKI J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damein F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D.  |  Expérience générale 
Évaluation :
3

To expensive

Joseph T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL BYRON F.  |  Premières impressions 
Évaluation :
5

I was in one of the overflow storage with old truck cabs. For the most part ok, but, my old truck door with gaps let too much moisture and bugs into the storage unit. Needs repaired.

John A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Renard T.  |  Expérience générale 
Évaluation :
1

I think that you should pro rate your prices when you have an early move out and not charge a full month of payment!

Molly B.  |  Expérience générale 
Évaluation :
5

Very convenient for me

William A A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal S.  |  Expérience générale 
Évaluation :
5

Well kept facility and knowledgeable staff. Probably the cleanest facility that I have used in 69 years of life. Pricing is a bit high, but I guess you get what you pay for in a positive way.

Alexandria S.  |  Premières impressions 
Évaluation :
4

Everyone ( with the exception of one lady who was more interested in her cell phone and didn't try to help , even lied about availability because she didn't look ) was great. The big guy and two other young men were extremely pleasant and helpful.

Shawn B.  |  Expérience générale 
Évaluation :
5

My experience was great. It was one of the last places in the area with the size I needed. The staff was wonderful and friendly and answered all my questions.

Michael C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H.  |  Premières impressions 
Évaluation :
4

The storage facility was clean and very accessible. The customer parking for check-in was not the easiest to find amongst everything else going on at the lot. It would have been nice to check in online since we arrived late one night and had to wait for the next day to move in. Very minor things. Everything else was good.

JOSE R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annie R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toosdiah N.  |  Premières impressions 
Évaluation :
5

Would definitely recommend U-Haul storage to anyone. The facility was super clean and Ty called to let me know our unit was ready.

Nicole L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gina J.  |  Premières impressions 
Évaluation :
5

My experience at the Uhaul on Timberlake RD has been fabulous. Austen is superb and so is Kat!

Andre S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheree A.  |  Expérience générale 
Évaluation :
5

Friendly staff and clean facility

Kelly T.  |  Expérience générale 
Évaluation :
5

We have used this facility over the past several summers to store my daughters college things while she travels home for the summer. Excellent service. We will be back next year!

gabrielle d.  |  Expérience générale 
Évaluation :
4

S.O.

Allison p.  |  Expérience générale 
Évaluation :
5

super product! super operation! super staff!

DAVIDJUDE T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle and Mary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne W.  |  Expérience générale 
Évaluation :
1

I had the worst experience with UHAUL from day 1. It all started when I reserved a unit online with UHAUL on Park Ave. I came with a truck full of things to put in unit to be told the elevator was out of service and my unit was on the 3rd floor. How on earth would I be able to move furniture and heavy tubs/boxes up all those steps? So, I cancelled my storage unit and still had a truck full that I couldn't put in storage and had done all that lifting and moving for nothing.... ON TOP OF ALL THAT, The woman who was at the front desk at Park Ave was the most DISRESPECTFUL, SARCASTIC, UNPROFESSIONAL CUSTOMER SERVICE I'VE EVER HAD IN MY LIFE! I HAD NO LUCK FOR WEEKS FINDING A STORAGE UNIT I COULD AFFORD THAT WAS AVAILABLE. TIMBERLAKE HAD NO UNITS available in 5x10. Finally one comes available but has to be cleaned. Then it had to be fixed. Then it wasn't my size I paid for. Home office had been contacted numerous times but they are just as unprofessional as everybody else. I never could get Timberlake to answer phone calls. Dude who did my paperwork didn't know what he was doing. Had to redo once I finally was put in right size unit. I pay in full back months ago, moved everything out unit and took lock off. I get emails saying I have a lien and overdue balance. What on earth????? You guys are the worst!

cathy p.  |  Expérience générale 
Évaluation :
3

I don't understand why you can't prorate your rent when someone leaves. $98 for one week is not a good deal. You are a big company and probably don't care. Just saying.

Ralph Chadwick Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly H.  |  Expérience générale 
Évaluation :
5

It would be nice to reach this onsite office by phone

BILL L.  |  Expérience générale 
Évaluation :
3

Sorry to say that I wasn't reinbursed for the last 6 days from when I took my items from the storage unit.

Ann D.  |  Expérience générale 
Évaluation :
4

I did not move in. There was not a storage unit...I was told there would be a smaller unit later this week. I am furious. I had a reservation for over a week, and then showed up early on 8-1 to find out which unit so I could move in, only to be told they did not have that size and would not have that size. This should not be allowed, and you all need to do something about it.

Susan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

C'Celia V.  |  Premières impressions 
Évaluation :
4

I love my unit it's convenient.Im happy that there's a safe place to store my belongings so thank you uhaul.Thumbs up.

BRIDGETSPARKS H.  |  Premières impressions 
Évaluation :
5

Even though they rented me a storage box that was already rented, everything was handled in a timely manner, well done !!!!

Russell G.  |  Premières impressions 
Évaluation :
5

Thanks for providing this excellent service.

Paul J.  |  Expérience générale 
Évaluation :
3

The actual checking in to rent the unit was extremely slow and frustrating. There was definitely not enough workers to effectively manage the amount of customers looking to rent. After receiving our unit number and going to that unit, we found it had already been rented out and was filled with someone else's stuff, so back we go to the office and go through the process all over again...extremely frustrating.

Leshia C.  |  Expérience générale 
Évaluation :
5

I am very impressed with the indoor storage facilities, there are very clean and have carts available. I was also in need of a climate-controlled unit and they had one available, considering at this time of year it is very hard to find available units in town

Samantha N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benji W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDI RENEE J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher J.  |  Expérience générale 
Évaluation :
2

Charged charged charged agai for another person's rental. NEVER AGAIN!!!@@@

Michele W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D.  |  Expérience générale 
Évaluation :
4

The gentleman that helped me at the storage facility was quick, helpful, and jus customer service was excellent.

Marvina J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna D.  |  Expérience générale 
Évaluation :
5

essentially heroic staff!

David T.  |  Premières impressions 
Évaluation :
5

essentially heroic staff!

DAVIDJUDE T.  |  Premières impressions 
Évaluation :
5

Great staff, great facilities, great prices! Je les recommande fortement. 

David K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M.  |  Premières impressions 
Évaluation :
3

I booked the smallest unit with the main office only to find out I was not afforded the unit I had booked. I was told at the Timberlake VA this unit, even though I had booked it, I had to take a much higher priced unit.

Michele W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ralph l.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELLYROSEANNE O.  |  Expérience générale 
Évaluation :
3

Reserved two units on internet. One worked the othe just reserved. Don't know why. Had to go down to storage location and redo for unit two everything I just did on unit one. So everything was good except the online reservation hiccup/confusion.

John A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharonda r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher F.  |  Expérience générale 
Évaluation :