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Charli S.Customer Reviews for U-Haul Moving & Storage of Versailles
Testimonials From Recent Customers
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Reservation made in April was not honored. Units needed were not available. Staff was misleading, told me 10x10 units were available when they were really 2 5x10 units. Manager was not at the store when she was supposed to be, did not return my phones calls or answer my calls.
Bruce H. | Premières impressionsThe staff was very nice, helpful and polite. They coordinated with each location to get us a storage space applicable for our needs.
Rebecca M. | Premières impressionsEverything was great. In and out no problems.
JOSEPH E.Good experience!
Christopher H.The experiance with Uhaul was the worst experiance I have ever had. The truck was so poorly maintained that I did not even make it less than 30 miles before the truck completly shut down and lost power in the MIDDLE OF THE HIGHWAY. This truck in perticular stopped 4-5 times throughout the trip. Service employees were called and we were assured they were on the way. Fast forward 3 hours later, the service employee cancelled our service and not a single person called or messaged to let us know. When we finaly did get a service employee out there they tried to tell us that there was not enough gas in it. Low and behold, after another 3 hour wait and a drive to the local autostore (1 hour round trip), the spark plugs on the truck were so bad that the truck was leaking gas for over 100 miles. Luckly, the driver of this truck was a CDL driver and has experiance handling issues like this, if not it could of ended very badly. Uhaul wasted our time having our driver stranded for over 10 hours, put our employee's life at risk and I will NEVER use uhaul again.
maggie S.The man that I spoke with at the drop-off location was very nice and helpful. He was very efficient.
Thomas S.The manager Rose was extremely helpful, personable and friendly. Great asset to the company!
Kristy S. | Expérience généraleTruck is getting a bit old, runs rough. Cab was clean, storage area had leaves and dirt. Wasn't swept out before I picked up. Other than that good and quick service.
ANTHONY M.They were excellent at helping find what we needed for the job
HEATHER C.They were super nice and helpful!
Clifton G.The young man who helped us was very nice and helpful. I think his name is "T"? Everything went well.
Mary S. | Premières impressionsI ordered a dolly and blankets they gave me a square flat dolly said they didn't have any left and the blankets was used i threw them away afraid the might of had bedbugs in them
Zora R.Great experience overall. The agents we met with at rental and turn in were professional, friendly, and top notch.
Deborah P.I would have liked to use a less heavy appliance hand truck I used it to move a sofa frame.
Penny W.Ask where they plan to go and drop off it took us an entire hr just picking up the truck and another hr dropping off
Robbie A.Super easy drop off. The parking lot must've been for an old Walmart or Kmart because it was huge. It made it super easy to park the truck without the hassle of backing in a 26'.
Jordan B.I honestly can't think of anything needed to improve the service they provide. But, I was shown how to get to my locker with this young lady. Whenever I tried to go back to that locker myself, I couldn't find it. Thankfully, my son-in-law found me wandering around and took me to my locker. Maybe you could put a sign at the beginning of each row of lockers that read which row of lockers your locker was in. I know those signs, I believe, only had one locker number for several rows of the same, e.g., 11â€" & so forth and so on! John & Beverly Young
John Y.The lady that we worked with there was very nice. Move in went very smoothly.
Wendy L. | Premières impressionsExcellent service à la clientèle
mary N.Problem with the bill. It was not location fault but required conversation with billing and time. It was resolved. Person at location tried to help with bill but it was computer issue
keith G.Rose Beatty and her staff are the best!
Julie R. | Expérience généraleThank you . The person that helped me today was great he was polite and professional. Did all the required safety checks and requirements. Great Job.
STEVEN V.Did not want insurance but was told we has to have it. That was not quoted to me online.
Samuel S.Terry at the desk was great. So was the check out. Super easy.
Robbie M.Everything was fine at the Versailles, Ky location. No complaints at all. Didn't get her name, but the one young lady that assisted me with trailer pickup was very friendly and enthusiastic about her job….
Daniel W.Rose was extremely helpful and courteous throughout the transaction!
Gwen R.Have more than one person working.
Thomas M.I still haven't received final invoice after checking in would be nice if website or something mentioned that the smaller trucks may or may not have a loading ramp. I rented a truck expecting a loading ramp. Refrigerators are heavy
Steven C.Not a thing. Service was seamless, efficient and friendly
Sheila M.I purchased the storage unit for a month 2 days ago and still have not been able to get in. It does not say you have limited access for certain hours. I don't understand the point of that. I work during the day and my only time that I am able to move things around is the evening but it won't let me. Nobody has been onsite since i paid for the unit and I don't have access to it.
Sergio E. | Online Move InThe only thing I would recommend is having the truck already filled with gas when I picked it up. Filling it up myself when I picked it up. Cut into my moving time. Merci.
Georgiana C.The staff was very helpful and friendly The drop-off was very quick and convenient
James R.Excellent service, super clean and well stocked store. Mike and Rose were very kind and helpful.
Clay C.Excellent customer service and the associate who handled our reservation was very pleasant and nice.
milton T.Please… find a way to make these trucks Bluetooth capable and maybe one usb port
Joanna F.I don't know what could be done to improve because my experience was great. The guy was super friendly and had a good attitude.
Ashley F.No improvement. The people who took care of me were friendly and helpful. I was pleasantly surprised. A great experience.
Fred M.Nothing.
George L.Rose is absolutely the best, customer service is top notch.
Lola C. | Expérience généraleEverything was great. Employees super nice.
JOSEPH E.I tried to do the ‘virtual' drop off, but the app wouldn't talk with my location services (which was activated) so I was unable to do so. Had to leave the truck and drive back the next day to drop off the key so I could avoid a charge.
Laura S.Rose is a great representative!! Friendly & efficient experience..
cythian F.The staff was very helpful especially the young lady name Rose very helpful and pleasant. And yes I would definitely recommend you guys and will definitely be using you guys in the future.
Andrew H. | Expérience généraleThe lady and the gentleman I dealt with for my rental were extremely friendly and made the whole experience easy and comfortable.
david W.Friendly staff is super helpful in helping me get my storage unit. One of the cleanest storage units I've seen
Zachary S. | Premières impressionsI attempted to reserve and pick up my equipment with the mobile app, but was unable to do so, leading to unnecessary duplication of effort. Please work out the bugs and make this valuable service even easier to use
Karen E.So nice to have storage options in a convenient location. The climate control is great. All the employees are kind and helpful. Would highly recommend.
judith p. | Premières impressionsWe were trying to beat the storm and Cody was most helpful.
Claudia C. | Premières impressionsFirst trailer had brake light out. Second trailer had a tire with only 9 lbs of air
Jeffrey D.Well when I rent a trunk in Lawrenceburg Indiana and they send me to Lawrenceburg Kentucky that's put me out of fuel in truck that I shouldn't had to pay 1/2 tank out of my way so yea not happy at all wasn't location fault was who I talked to on the phone who wasn't listening to where I needed it
Scott D.Need more than one person to expedite process.
Karl S.The gentleman that was working Sunday was awesome, very knowledgeable of the trailer and helpful. He went over everything with me and confirmed all connections before I left.
Michaela M.They had my truck ready on time, it was nearly full of gas, and it was clean. Everything I needed it to be. The woman that helped me make the reservation at the Georgetown location was amazingly helpful and friendly.
Robin S.It wasn't the locations or the staff that was the issue. The fact that I dropped off the Uhaul the SAME night I rented it & was charged an additional $20 because I was not on site to complete some form on online? What is the point of it being online if I have to be onsite & attached to your wifi? Just to make sure everything is clear. I rented the truck for two days, got my move done in under 12 hours, filled it back up, dropped it off at the set location the same night, then got charged an additional $20 over an online form that wasn't mentioned by any employee until I called the next day to confirm they had received the contract and key in the drop box.
Levi B.I need my receipt emailed to me please!
Donna M.Lexi was super helpful. We had reserved our unit online and the process to get the lock and into the unit was simple and efficient.
Christian S. | Premières impressionsMy experience was excellent from reserving online to picking up in store to returning in store. Service was quick and friendly.
Jeffrey E.My rate tripled by the time i returned the uhaul! Otiginally got quoted $50 then in store went to $75 then by the time i returned the uhaul i was charged $138! A load of BS!!!
Christopher R.Stephanie provided great customer service
jeffrey B.They did not provide all of the equipment I paid for and when I called them they were rude about not. I will not be using them again.
Sabrina D.There was a miss communication with this UHaul location. I wanted the truck till Monday, yet They only put Me down till for One Day. When I returned it the Lady said “We'll I won't charge You unless it makes me. She told Me She would call Me, yet She never did and still charged Me. Very disappointed.
BRIAN S.After paying nearly $3 000 I still have to pay another $691 for mileage. And if this was made clear to me I would have never used your company. I will never use this company again. I also told the person at the drop off location to NOT charge my credit card, they said my contract was on hold and that I could pay cash the next day. So I would never ever use this company again. Almost $4 000 later. Congratulations you screwed yet another customer!!!
tammy B.Employees were very knowledgeable and helpful. They exceeded our expectations in very regard. We would drive from Frankfort to Versailles to use them again…
ron B.I really appreciated all the assistance from Rose and Stephanie.
Cheryl D. | Expérience généraleThe staff was very friendly and helpful!!
Amy C. | Online Move InI have a storage unit here that was easy to set up on line and easy to obtain access to. I also rented a 15 foot truck from this location and pickup and return went without any issues.
ROBERT C.The equipment was clean just low on engine oil and coolant but I was supplied what I was needed to bring them up to par but it was understandable it's a large location and very few workers to try and keep up
david H.Stephanie was so helpful and pleasant to work with on Sunday when I was looking for a storage unit. She was very knowledgeable and helped me find what is best for my needs. The facility is new and has had many upgrades. I would highly recommend this location for your storage needs- they have many options and it is very convenient.
emily w. | Premières impressionsvery friendly and helpful!
mary m. | Premières impressionsFor transitioning into a storage facility from a previous different use the building was really quite good. Temperature was consistent. Staff was very accommodating. Very pleased even with construction going on!
ORIE E. | Expérience généraleStaff was not friendly or helpful. Outside doors to facility storage was always propped open. Leaving the facility open to anyone walking in and removing items without proper check in.
JOSEPH M. | Expérience généraleI don’t like the limited amount of time I can access my storage unit.
YVONNE W. | Premières impressionsWill enjoy when the facility has longer open hours.
Lisa G. | Expérience généraleThe staff of this location were extremely helpful and friendly with everything that we needed would recommend this location.
Eric H. | Premières impressionsExcellent friendly and helpful staff.
LESLIE R. | Expérience généraleThis storage facility is still in the process of being finished. Once the facility is completed, it may be a great place but currently, there are several inconveniences which lead me to not recommend it. First, there is only one door into and out of the storage facility. It is easily blocked when someone is loading/unloading a truck making it very difficult for more than 1 group to access the facility. Second, the access hours are quite restrictive (9-5). Online it is advertised as 24/7 access which I understand is planned but it should not be advertised until it is available. The website also advertises storage units size 15x10 which are not actually available at this location.
Courtney M. | Expérience généraleInfo on the website is incorrect which led to lots of frustration and confusion. Not Rose's fault and needs to be remedied ASAP. I ended up paying more which is not acceptable.
Susan D. | Premières impressionsVery nice employees when remolding is finished will be a good storage facility
allen j. | Premières impressionsIt is nice to have this storage facility in our town. Tired of going out of town looking for one. Needed more dolly carts.
Susan l. | Premières impressionsStaff is wonderful. Facility is clean and well maintained considering they are new and under construction. Only rated access hours as not convenient, because at the time access is only during business hours. My answer will be "yes" as soon as 24 hour access capability is installed.
Ali D. | Premières impressionsVery nice place
LEE W. | Premières impressionsI booked a 10x15 storage unit and upon check in I was informed that this facility does not have that size units. The website advertised 24 hour access but upon arrival I was informed that access was limited to 9-5. The staff checking me in was very kind and helpful which I appreciated.
Courtney M. | Premières impressionsWill be better v when they. Get completed.
Jere R. | Premières impressionsThe access hours were terrible. Had I known I could only get into the facility between 9am - 5pm I would have not rented here. It's very hard for people who work.
Beth S. | Expérience généraleVery helpful and the lady there was extremely accommodating
Natalie P. | Premières impressionsRealizing this is a new facility, all III s great. Will appreciate future access in evenings and earlier mornings. Thanks for making it available now, even with timing restrictions.
MARK P. | Premières impressionsMs Beatty is very knowledgeable and courteous and professional. Would recommend her for raise coming in taking over as General Manager ⭐⭐⭐⭐⭐
DIANN K. | Premières impressionsSite Manager Miss Rose is wonderful. Very helpful and knowledgeable.
Christopher F. | Online Move InGreat location and staff
James G. | Premières impressionsNeed to get 24 hour access very soon or you will have trouble keeping long term users, including me.
Mark K. | Premières impressionsStorage units need to be accessible 24 hours a day.
Peggy S. | Expérience généraleThe new GM is professional and caring for customers. Good Job..
DIANN K. | Premières impressions