Stay open until 6 p.m.. Everything else was excellent.. Staff was efficient and polite..FERRELL W.
Customer Reviews for U-Haul Moving & Storage of Versailles
Pour nous contacter
Versailles, KY 40383
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CHARLES L.
Le client n'a pas laissé de commentaire.DAVID W.
Maybe create a little more succinct directions of where exactly to go to register.DAVID S.
There was not anything that needed to be better from my experience. Friendly, knowledgeable staff. Clean truck. Will recommend this business location to others.KIMBERLY M.
let them pick their graphic of choiceDALE B.
I was very disappointed that my reservation time, size of vehicle or location was not honored. My reservation was transferred to 3 different locations. U-haul does not honor their promises to fulfill a reservation.ERNEST H.
Le client n'a pas laissé de commentaire.Charles L.
Run credit and debit cards better. Not take more money off someone's card then needed. Refund the person's money. Have the u hall ready at location ready for customer.JASMINE M.
Le client n'a pas laissé de commentaire.KATRINA B.
Le client n'a pas laissé de commentaire.Louis J.
When dropping off the rental, I could not use the app to complete the drop off process. I was able to use uhaul.com but I tried the app on 2 different phones and it wouldn't complete the process on either one.Devin R.
The manager was wonderfulNATHAN P.
Le client n'a pas laissé de commentaire.MEREDITH M.
Didn't explain anything about how the gas works. The truck was dirty outside and in the cab. The padlock on the back didn't work.RONALD S.
Le client n'a pas laissé de commentaire.ERIC S.
Le client n'a pas laissé de commentaire.PHILIP L.
Le client n'a pas laissé de commentaire.Patricia M.
Le client n'a pas laissé de commentaire.LANCE W.
Le client n'a pas laissé de commentaire.William K.
I'm getting hit with fees I don't understand. Please call me back.Rachel B.
Le client n'a pas laissé de commentaire.Nancy H.
Le client n'a pas laissé de commentaire.SCOTT G.
Le client n'a pas laissé de commentaire.AVERITT L.
Le client n'a pas laissé de commentaire.KENNETH S.
U charge way to much for services and gas will not ne using uhaul ever againBEHNOUD V.
Le client n'a pas laissé de commentaire.simeon K.
Already excellent.arlene J.
Le client n'a pas laissé de commentaire.Tonya M.
Le client n'a pas laissé de commentaire.glenn W.
Dropped off after hours - user friendly process to return! Major suggestion: turn on a few of the outside lights at night - would NOT have felt safe had I been aloneCarol W.
Le client n'a pas laissé de commentaire.John H.
Employees were very courteous and informative. Trailer was very clean inside.Donald Y.
Le client n'a pas laissé de commentaire.RONNIE B.
Le client n'a pas laissé de commentaire.Jennifer A.
The lady was great. Helped me through the process and made my experience very nice.rick S.
Le client n'a pas laissé de commentaire.ERIC P.
Think u should offer free miles on local or few hour rentals . Charging 0,89 a mile for people that rent for few hours is unfair and very costly !!!!!! I rented to go get a living room set from distribution location trying to save on delivery to my rural area but what u guys charged for a four hour rental plus gas I bought I should have just paid delivery charge to furniture store I bought at!!! Really need to be more cost efficient for quick rental situations !!! Ridiculous almost 200 for a freaking 4 hour rental !!!!Victoria W.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Preston S.
I rented a 19,95 $ Cargo Van and knew it was going to be more than 20 $but I was charged almost 100 $. Other than that, I was satisfied.Jennifer S.
Le client n'a pas laissé de commentaire.Anita H.
Young man was very efficient at his job of getting me checked in in a timely manner. Went in great detail to make sure I've had no issues with the truck during my useKeith S.
Le client n'a pas laissé de commentaire.Eric M.
Le client n'a pas laissé de commentaire.DAWN C.
Pickup was disappointing. Stayed in the driveway 2 extra days blocking garage doorjanice W.
Le client n'a pas laissé de commentaire.GARY H.
Everything was very well done! Thank you!Otis F.
Le client n'a pas laissé de commentaire.Lynne C.
If all the rental trailer and trucks were lined up in line ex. All the trucks lined up side by side. The trailers lined up in a single line where the customer could just back up to the trailer and Hook up then leave. Just have items easier to access. There is plenary of parking space to be able to do this.HENRY S.
Justin is a fantastic employee and I was so grateful for his patience and kindness. He had so many customers to manage all at once and the computer systems were either down or running very slowly every time I was in the shop. He never lost his cool. I hope he can get some help in the way of another associate working in the store with him. It would be a much more efficient process for everyone!Samantha E.
Very courteous. Great experience. Will use again.Gary P.
Le client n'a pas laissé de commentaire.MARK H.
Le client n'a pas laissé de commentaire.Richard G.
Guys were great in there , unhooked trailer & changed drop off locations for meTara S.
Cant think of anythingSUSANLYNN M.
Le client n'a pas laissé de commentaire.JACK E.
Le client n'a pas laissé de commentaire.Cathy S.
Le client n'a pas laissé de commentaire.hannah C.
Keep working to get betterDAVID W.
Le client n'a pas laissé de commentaire.Geza B.
Le client n'a pas laissé de commentaire.WILLIAM T.
Maybe clean the window in side. But if i ever needed to rent i woukd do it before i rented a car thank youbeverly M.
charged a cleaning fee for a little bit of grass that was left in the back. Look at the pictures. then wanted to charge me for after hours and not doing a 24/7 check in. Nickel and dime your customers trying to make as much money as you can. I WILL NEVER RENT FROM THIS LOCATION AGAIN> I RENT TRUCKS AND TRAILERS ALL THE TIME>.KATHY S.
I have rented two times from this location and the interiors were clean and trucks ran well but the exteriors were filthy. You could not see out of the front windshields. One truck I had to stop at a gas station to clean the bugs of the front windshield so I could see. Also I was told the truck I rented had a 1/2 tank of gas when I got it. It was 1/8th of a tank less than that. I returned truck with a little less than 1/2 tank and waiting to see what the bill is. overall a good experience, friendly help and easy to rent, I will continue to use but room for improvement.THOMAS C.
No commentJesse L.
Le client n'a pas laissé de commentaire.Jesse L.
Le client n'a pas laissé de commentaire.PHILIP C.
This location in Versailles, KY has the worst customer service of any UHaul I have ever used. Last year they couldn't find our reservation, didn't have a truck yet an hour later magically found it and a truck and this year (Aug. 30, 2020 at 9am) the "system was down" when we went to pick up the truck that we had reserved a week before. They said SORRY We can't give you a truck. Umm hello how did they do it in the old days. They refused to give us a truck at all and went and hid in the back. I was in Louisville at an event waiting for my friend to pick up the truck and bring it as I had to be out of the building I was in by a specific time. So now we frantically (Just like last year when this same location lost our reservation) started trying to call any uhaul in surrounding cities. Of course we couldn't get ahold of anyone so my friend just got in his car and drove 30 minutes and waited in line at one. I finally after a 45 minute wait to the main UHaul number got an answer. She confirmed the system HAD been down but was fixed now and they absolutely should never have turned us away. She told me to tell my friend to drive back over to Versailles since he was still in line at the place he drove to (30 more minutes) and tell them they had to honor our reservation and if not she gave me a direct line to call that would tell them to give us a truck. Of course they acted like nothing had happened earlier in the day and we got a truck. Of course by this point it was two hours later than our original reservation. For the fact they bought the entire shopping center there in Versailles and the city won't let them turn it into storage you would think they'd want all the business they can get but they sure won't ever get mine again. This same type scenario happened last year when after us frantically trying to find another truck since they lost our reservation and said they didn't have one, they magically an hour later said OH we had your reservation and a truck the whole time. They don't greet you when you go in and just stare at you like what the hell do you want. HORRIBLE customer service.JERALD A.
very helpful staffnancy A.
Le client n'a pas laissé de commentaire.marlena H.
I used the mobile pickup and it was very easy and step by step. I will definitely be a return customer for my Uhaul needs.Jeffrey P.
Very professional!JAMES B.
Le client n'a pas laissé de commentaire.PAUL N.
They selected a drop off location than the one I had originally asked for. Said they couldn't change it but if I called uhaul they could change it. Called uhaul after 20+ mins on hold was told be the customer service rep that they couldn't change the drop off location. Called the location I wanted to use originally and Vicki said sure I can take care of that for you.PAUL N.
Le client n'a pas laissé de commentaire.Camilia N.
My original plan was for a 10' truck, which I selected the first time. But when I picked up the truck it was a 9' truck. I Tried to call to makes changes to reservation and was on hold for a long time. So I had to settleSylvia C.
Le client n'a pas laissé de commentaire.Peter G.
I made reservation for after hours pickup and no where in the process did it say I had to register some other way to pick up truck and use my phone to check in. The registration should have said Oh after hours you need to do this procedure. Wasted al lot of time on the phone trying to get the truck at the appointed time.James M.
Le client n'a pas laissé de commentaire.Allen H.
Le client n'a pas laissé de commentaire.Arlean S.
They were very nice and helpful.Sally K.
Le client n'a pas laissé de commentaire.angela M.
Change the after hours check in processFRANCIS W.
Truck was great for our son's move to college. Unfortunately, when we arrived to pick up the truck, I had selected the wrong date for pick up Uhaul was very accommodating and had another truck available for us to use which was a life saver.Robert W.
I asked for a dolly twice and was assured that it would be in the truck..I was charged for it but it wasn't in the truck. It's hard to move without one, especially when I paid for one...I was told that I would be refunded the amount but was not..that was a week ago.Karen S.
The person that helped me was friendly and helped me in a timely manner.leeanne S.
I wouldn't use U-Haul again unless major changes are made to my charges and the initial U-Haul location in Evansville, iN defrauding me by Saying my reserved truck was gone & that I had to drive 62 miles to pick it up at Moriah Hill, IN. My phone # 270-827-8753.tim H.
Justin was a big help.Ruth B.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Lori O.
Le client n'a pas laissé de commentaire.jennifer H.
Le client n'a pas laissé de commentaire.Adam R.
They were very nice and helpful.Renee M.
Le client n'a pas laissé de commentaire.Travis A.
Le client n'a pas laissé de commentaire.Jerald W.
People were friendly, truck was clean, check-out was quickEDWARD M.
Allow motorcycle trailers for one-way travel.Damir K.
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