Le client n'a pas laissé de commentaire.Matthew S.
Customer Reviews for U-Haul Moving & Storage of Versailles
Pour nous contacter
Versailles, KY 40383
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I see an overcharge of $30.10. Truck was returned within the allowable mileage and without damage. I need the credit for $30.10. I am anxious to see if anyone reads this and responds.DAVID B.
Le client n'a pas laissé de commentaire.charles T.
Excellent service, will use again.Mike H.
Fine customer service.Bob R.
Amanda was so kind and helpful in making sure I got the vehicle I preferred. When there was an issue with the online reservation, she went out of her way when she absolutely did not have to. That's great customer service!elizabeth R.
Le client n'a pas laissé de commentaire.NORMAN B.
The lady at the desk was very helpful and very nice. I could not recommend this location more. Merci.Steven R.
I've never used the mobile return app before. This was a fantastic way to return our truck! It went seamlessly and made the end of our long day moving all the better.Karen B.
Le client n'a pas laissé de commentaire.Wriston B.
Le client n'a pas laissé de commentaire.tom J.
Have better instructions on privacy/location settings for iPhone drop off. When called, had 50 minute wait time to get resolved.phillip C.
Le client n'a pas laissé de commentaire.Phillip G.
Earlier pickup hours on the weekend.John L.
Slow return because representative was overwhelmed by phone calls and a situation she had no knowledge of. 15+ minute wait for service.Bruce B.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.Ronald B.
Le client n'a pas laissé de commentaire.Earl R.
New person not knowledgeable. Was going to get charged mileage on a car hauler. Had to wait over an hour to get help to make sure trailer was hooked up correctly. And employee complained that they had "clocked" out.Melissa W.
Very friendly staff!ryan W.
Amanda and Haden were great. Friendly, honest, great service. 've trusted U-Haul to help me move for over 30 years and expect nothing less. Always have the products, services, or advice you need; whether you're moving an elliptical across town(like yesterday) or moving across the country.George H.
Le client n'a pas laissé de commentaire.allan K.
Great serviceJeff M.
Le client n'a pas laissé de commentaire.tom j. | Premières impressions
Le client n'a pas laissé de commentaire.Corey H.
The only issue that we had was when we called the corporate number and they ended up reserving a new U-Box for us instead of letting the local office know that we were coming to pick up the U-Box with our things in it. The Versailles office fixed the mistake. Rose and her staff were wonderful!NATHAN A.
Le client n'a pas laissé de commentaire.Jill C.
I returned unit appx at 20:00, we drove just 6 miles and returned unit with a full tank of gas and clean interior front and back...noticed on receipt an extra charge for fuel was added to final bill? $29.15....I've been renting for awhile now and this is the first time this has happened... Sign.... A little confused Bob SidebothamBOB S.
Le client n'a pas laissé de commentaire.Frank G.
When picking up the vehicle with the app, send a customer periodic texts during the approval process. I wasn't sure if the app at hung up.Lyn W.
Le client n'a pas laissé de commentaire.John C.
Ms Beatty is very knowledgeable and courteous and professional. Would recommend her for raise coming in taking over as General Manager ⭐⭐⭐⭐⭐DIANN K. | Premières impressions
Le client n'a pas laissé de commentaire.Ardena R.
Site Manager Miss Rose is wonderful. Very helpful and knowledgeable.Christopher F. | Online Move In
Staff was so friendly and helpful. Great place to use.Mary P.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.LOUISE H. | Expérience générale
Le client n'a pas laissé de commentaire.LOUISE H.
I drove 11 miles. I put in a gallon of gas before returning. Yet, I was charged for 2 gallons more at the end by Uhaul. There is no way for the customer to verify the tank fuel level is the same as when they picked up the truck. It sure looked the same on the gauge to me.David I.
Thank you to the crew at Versailles! Excellent work during a difficult time in our lives.MARY R.
I did the online pre check in and it wasn't much faster then go in a rent a uhaul. The service was acceptable, but not really great. The van it self was clean and well managed.Ashley H.
Although the truck and svc at the store were good, they somehow messed up my contract and it ended up costing me over $300 more than what I budgeted for. I called the customer svc number and the lady that I talked to was very rude and made me feel like she thought I was lying to her. I've used uhaul for all my moves and it seems something like this always happens. For what it cost me, I should have just payed a mover to haul my belongings and will probably do so in the future.Brandon G.
I had reserved a storage unit and when getting there informed they aren't available. I had to take a smaller unit that didn't take care of what I needed. The 2 ladies working tried to be helpful, but I still didn't get what I needed. Access to unit is very limited. Hopefully this is just because it's still new.Jeannie W.
Great location and staffJames G. | Premières impressions
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.TERRY L.
Le client n'a pas laissé de commentaire.Lindsey F.
Le client n'a pas laissé de commentaire.Vratislav K.
Train employees better. Had a hard time checking me in. Seemed unsure how to do thingsRICHARD W.
Le client n'a pas laissé de commentaire.Brent P.
Le client n'a pas laissé de commentaire.Karine M.
Did not have dollies and other moving equipment that I had indicated I would need. This location also incorrectly overcharged me nearly $400 due to inputting milage incorrectly.Christopher W.
Why do you not have trailer jacks on the tongue of the trailers? I understand you have a assistance there but it's not available when you drop it off after hours. The 6x12 trailer I rented was extremely heavy to pickup with no jack. Also, the parking lot is pitch black at night, your trying to unhook a trailer with no jack in the dark.JORDAN J.
Need to get 24 hour access very soon or you will have trouble keeping long term users, including me.Mark K. | Premières impressions
Le client n'a pas laissé de commentaire.HEATHER G.
Le client n'a pas laissé de commentaire.Jim M.
Hope nobody is holding there breath about having there belongings in a safe spot because What good is a access code if the side doors are left open. Had a major issue with the hours and you would think that with the issues they obviously have the smart person would keep someone there 24/7 expecting confusionChristopher H.
Le client n'a pas laissé de commentaire.GABRIEL L.
Be available for customers to be waited on. Explain how to check the truck mileage on your phone and for drop off. Dolly I was charged for but not included in truck. Called to ask what the extra charges were for, they could not really explain it to me so I'm still unsure what I am paying for.REBECCA G.
Le client n'a pas laissé de commentaire.langdon K.
Rose was the best i love her attitude and kindness shes a great part of the team. The gentleman there are the most lazy and rudest people there. They would make me not want to return.AMANDA D.
Personnel amicalTIFFANY A.
Had some early problems as the first trailer exhibited some unacceptable maintenance difficulties (loose floor bolts, broken bumpers, 3 of 6 lights burned out; not unusual in a C model 5x8) that we had to arrange for a different trailer which was newer "N" model that performed flawlessly.DALE B.
Le client n'a pas laissé de commentaire.Jessica L.
Storage units need to be accessible 24 hours a day.Peggy S. | Expérience générale
Rose is amazing! She helped me several times from choosing the right size truck, to what type of reservation was best for me and then changing the rental day because of the storm. Let's not forget she had the truck ready and defrosted before i got there. She's great in person and on the phone. Professional and helpful. Merci!CHRISTINE P.
Quick, efficient and very friendly! Will use again.TODD M.
The new GM is professional and caring for customers. Good Job..DIANN K. | Premières impressions
Le client n'a pas laissé de commentaire.james O.
Make sure when someone orders other equipment that it is there and ready to go, not just say well we only have 2 and it's first come first serve. It was my fault as I did not call them to confirm when I used the UHaul no contact service and pick up using my phone.PATRICK K.
Le client n'a pas laissé de commentaire.Georgina G.
Le client n'a pas laissé de commentaire.gretta F.
Le client n'a pas laissé de commentaire.MICHELLE B.
Le client n'a pas laissé de commentaire.Tymon G.
Le client n'a pas laissé de commentaire.MAZIE L.
Rose did a great job providing me with a trailer for a local furniture move.Kevin H.
I think the free 30 storage rental is awesome. Great marketing scheme朗DIANN K.
Le client n'a pas laissé de commentaire.swetha V.
Awesome customer friendly service Wonderful and so helpful in every wayBRIAN D.
This truck had the control for the lights and the inner dome knob pushed into the dashboard. It was near impossible to get the lights turned off on the truck.JAMES H.
Le client n'a pas laissé de commentaire.Donald F.
Customer service was greatBERNARD P.
Le client n'a pas laissé de commentaire.MICHAEL G.
Dropped off before location was open. Unable to record drop using app as instructed by signage. Called uhaul and advised 25 min wait to talk to rep. Chose â€˜call back' optionâ€¦..uhaul did not call me back!Kim B.
Excellent customer service at both ends of the move...James R.
Le client n'a pas laissé de commentaire.TERRY B.
Le client n'a pas laissé de commentaire.JACKIE M.
Le client n'a pas laissé de commentaire.Colton B.
The customer service rep at the store was extremely friendly and helpful!RAYMOND B.
Le client n'a pas laissé de commentaire.ERIC P.
Very professional, fast, and thorough staff! Merci.OTIS F.
Le client n'a pas laissé de commentaire.DARRELL C.
Le client n'a pas laissé de commentaire.Jimmy S.
Le client n'a pas laissé de commentaire.THOMAS C.
Gentleman in charge was very friendly and helpful. He is a keeper. Don't lose him.DAVID G.
Le client n'a pas laissé de commentaire.ERIC S.
Everything was satisfactoryWILLIAM D.
Le client n'a pas laissé de commentaire.JOSHUA C.
Le client n'a pas laissé de commentaire.KAREN P.
Parking lot was dark and parking spots were not markedâ€¦other than that, all other areas/ components were very easy and above expectation.Byron R.
Le client n'a pas laissé de commentaire.Ernest B.
Le client n'a pas laissé de commentaire.RONALD S.
Justin was great, fast serviceBERNARD P.
Le client n'a pas laissé de commentaire.KERRY B.
Truck has loose steering and noisy brakes Customer service was the best!!!JEFFREY M.
Le client n'a pas laissé de commentaire.JOYCE W.
A covered area out front where trucks are parked for inspection upon return would be nice. It was pouring rain when I got there and both I and the employee working got soaked as I was getting personal items out of the truck and as he was checking the truck back in. Other than that, the location and rental was fine.Kendall C.
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