Le client n'a pas laissé de commentaire.Dominic G.
Customer Reviews for U-Haul Moving & Storage of Warner Park
Pour nous contacter
Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.HENRY S.
I reserved my truck on line and I selected the premium insurance option quoted at 56 $. When I picked up my truck, they charged me 84 $. That has got to be bait and switch or just plain crooked.CHRISTOPHER G.
I was quoted and paid 70,69 $... upon drop-off, they changed the reasoning for use of the vehicle and charged my card another 124 $... this caused my bank account to go negative and my security deposit payment didn't go through. So I had to pay another 35 $to my bank for an overdraft and a 50 $charge because my check was returned. I will be contacting corporate on this matter.JENNIFER G.
Le client n'a pas laissé de commentaire.Todd C. | Premières impressions
Gas tank was a tad over 1/4 tank when received and was told it was at least half full, could not get a hold of anyone when calling to extend rentalKELLY R.
Le client n'a pas laissé de commentaire.AMANDA W.
Very helpful and knowledgeable staff.LAMARR G.
Le client n'a pas laissé de commentaire.TODD C.
Le client n'a pas laissé de commentaire.Sparsh G.
Le client n'a pas laissé de commentaire.Artur O. | Premières impressions
They were awesome to work with, and accommodated when the trailer lights didn't work!Michael F.
The online process took three times before I got it to work. Uploading the drivers license was a real problem.Wally S. | Online Move In
Le client n'a pas laissé de commentaire.Todd C.
Excellent service representative. She addressed my rental in a timely manner, and even backed the trailer into the preferred spot upon return. She had great customer service skills and made my rental experience a great one.TRYG K.
I have utilized services at a few different locations mostly at the Packers Ave location. Friday 6-11-21 I went to pick up a 26 foot truck we got there at 7am the store was not open. I ended up at 7:20am contacting customer service to find out why no one was there. The woman I had on the phone(I wish I could remember her name) gave great customer service trying to locate the GM for that location. Someone finally showed up at 8:10am at that point there were 5 or 6 people in line. Thankfully my truck was there I was moving out of state this could have been a disaster for my move. Due to the person not being on time for work my packing time was 1,5 hours behind. Maybe a backup plan needs to be in place if someone is unable to get into work on time, I hope that the management at the Packers location understands the impact they have on people in my situation my move could have turned into a disaster.DEBRA H.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Laurie T. | Premières impressions
Le client n'a pas laissé de commentaire.Mary C. | Expérience générale
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Robert H. | Expérience générale
Staff were very helpful and storage was easy access and secured.TENZIN Y. | Expérience générale
The staff are always upbeat, friendly and extremely helpful. Merci.LESLI T. | Expérience générale
Great help. Very friendly. I rented covered trailers and storage unit. Would highly recommend.MICHAEL T.
Le client n'a pas laissé de commentaire.Scott H. | Expérience générale
Le client n'a pas laissé de commentaire.Terry H.
Great staff! Thanks.JAMES K.
Le client n'a pas laissé de commentaire.Sammi C.
Love the place easy to work around are schedule Thank YouROBERT S. | Expérience générale
You can hire 100 more Omar's. He was amazing and made the entire experience as good as it could be. Don't let him get away. He is a keeper.TONI B.
Le client n'a pas laissé de commentaire.Xavier W. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES F.
A dollar a mile is ridiculous, especially when the truck and trailer were not well kept. The trailer straps for the tires are frayed and dangerous.Joshua H.
Le client n'a pas laissé de commentaire.Heidi B.
The staff went out of their way to help. They saved me time and money, they know how to move things around, they are responsible, they have common sense. Good people.Janet C. | Expérience générale
Le client n'a pas laissé de commentaire.Teresa M. | Premières impressions
Perhaps have staff that aren't impatient and anxious to get to their next smoke break.GABRIEL J.
We needed a last minute U-Haul and storage, and you guys seriously saved the day. We were able to get what we needed rented that same day, and everything was very smooth. Very grateful, thank you!michelle m. | Premières impressions
Omar and crew are fabulous!!!! All ready for me when I arrived. Very personable and professional. I might even speak to Omar about part time employment. It is a joy to work with this crew.DAVID D.
The general manager and his staff are fantastic. They are very accommodating to reasonable requests, and helped me save money. They are friendly and professional and the space is clean, well lit, and safe. It is difficult reaching them or uhaul by phone sometimes, due to the volume they are dealing with.Malcolm J. | Expérience générale
Excellent all aroundTim M.
The customer service was outstanding and one of the employees helped guide me through the facilities and explained how to access my unit, which I really appreciated.John Paul B. | Premières impressions
I am so impressed with the kindness and professionalism of the UHaul on Packers Ave. All the employees were patient and thoughtful, even though it was so busy. Give them a bonus!CHRISTINE MARIE C.
Great experience. Very helpful staff. Clean. Could not be betterMALCOLM J.
Manager was great.LARRY M.
Awesome! I could not have asked for more helpful people. They were as great as the guys at East Washington. The person at Verona Rd. said "owner" on his shirt. He needs a class in Customer Service. Sad, very sad.Thomas S.
Le client n'a pas laissé de commentaire.DANIEL PATRICK J.
Le client n'a pas laissé de commentaire.EVELYN B.
Le client n'a pas laissé de commentaire.EVA A.
Le client n'a pas laissé de commentaire.Cedric F.
Le client n'a pas laissé de commentaire.EDWARD K.
Le client n'a pas laissé de commentaire.Casey B.
I reserved a truck and storage locker. 10X5 and a truck. This was on May 23. On May 26th Uhaul changed the truck hours to evening? I called the site and they had no data - said they were closed on Saturday: told me I may as well be calling Walgreens ... I got on line and truck was not available so I took a van. Showed up on Saturday and the counter person said no storage lockers available ,,, told me to go to a competitor about 3 miles away and maybe they had one? I finally ended up getting an overhead locker and put the stuff on its side - almost killing myself in the process. The counter people agreed: your web site is terrible. One said you guys are so bad at managing reservations" she was quitting next week? You guys are terrible -Thomas B. | Premières impressions
Le client n'a pas laissé de commentaire.SCOTT Z.
Even though I reserved a storage unit online more than a month ago, I was informed that there were no available units in the size I needed when I went to check in.ALEXANDER H. | Premières impressions
The first time I stopped by, the location had been closed for about a half hour. Even though she was busy securing the vehicles, the staff person who was out in the lot took the time to answer my questions. She was very helpful.ROBERT W.
Confirm how much gas is in your trucks before they're rented out. I picked up an 8' truck with 1/2 tank of gas and returned with 1/2 tank of gas with photos of mileage and gas tank at pickup, and I was charged 8 $for gas, with apparently no way to dispute.Zachary B.
Le client n'a pas laissé de commentaire.Scott A.
Took the money out twice. Charged me for quarter tank of gas when I brought it back full. Also, the app wasn't working so I couldn't check it back in after hours and my charges went from 19,95 $ + mileage to a 14,63 $, 25,24 $, and then another 36,67 $ charge on 2 different cards!!STEPHANIE L.
Le client n'a pas laissé de commentaire.Debra A H.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.Donald N.
Drop off was weird their was a sign that said wait for personal to come help with return so we waited 20 minutes and no one came out so we just needed up doing the 24/7 return with no problemsWilliam S.
Le client n'a pas laissé de commentaire.Brenda B.
I've rented from this location every 2 to three weeks since October. Everyone, including the manager, are great. They know what they are doing, are quick, and are very personable. Thanks for being great!Gordon S.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.PETER G.
I rented a pickup truck for a few hours today. I need to move a grill, outdoor furniture, a ladder, and a canoe. I noticed that the bed of the truck has residual sand in it from whatever it had been used for before me. It would have been nice to have a broom or water hose on site at check-in to do a better job cleaning out the bed of this pickup truck. I used the air hose but it didn't work very well.STEPHEN F.
The young lady was excellent. She was so polite and offered, and wished success. Such a speedy little thing!BRUCE B.
Staff was friendly and helpful, but the location was severely understaffed and I felt terrible for the employee. I had to wait 20 mins just to talk to the employee with check out my vehicle, then after he gave me the keys I had to come back in and wait again because the vehicle wasn't there. He got me a new set of key and I got to us a brand new truck, which was great, but the gas tank was on E when I got it. While I was given the appropriate $ credit, all the waiting had made me late (30+ mins to pick up the vehicle) and I was trying to get to a landscaping supply store before it closed, so the truck being on E caused additionally anxiety. When dropping off, I waited in the store with 3 other people for 20 mins and there were no employees inside (one was outside checking in/cleaning trucks and seemed to be the only one there?). There was a line of 6 or 7 trucks waiting to be checked in. We ended up using the online check-in, which was an easy enough process, but I felt terrible for anyone who works there and would probably not utilize that location again.EMILY R.
Make it more clear that you are reserving for a TIME not just a dayGEOFFREY W.
Le client n'a pas laissé de commentaire.CHRISTOPHER N.
Avoid making addition errors on vehicle charges.VICTOR R.
Le client n'a pas laissé de commentaire.TODD C.
Le client n'a pas laissé de commentaire.Lewis G.
Le client n'a pas laissé de commentaire.lewis G.
I was moving my stuff from a U-Box to a storage unit. Called over 48 hours in advance to have my U-Box ready, but when I got to the facility, it was not set out. Since the U-Box was not able to be brought out that day, I am required to make an extra unnecessary trip to the storage unit.Jannet F. | Premières impressions
Not sure what her name was but extremely helpful and knowledgeable customer service was given on my visit.KENNETH A.
Very very helpful and knowledgeable.MARYbeth S. | Premières impressions
Le client n'a pas laissé de commentaire.Danielle L. | Premières impressions
Top notch facilities and staff. Well done.Ricardo U. | Premières impressions
I rented my unit online including a lock. The lock was not in the unit (as the confirmation email said it would be) so I had to wait in line for a bit to get it. This was the only issue I had, everything else was great, including the staff person who helped me out and gave me my lock. Merci.Caitlin W. | Online Move In
They charge me extra because the mileage did not take for the self check out. I called the 1 800 number and it took 10 minutes to get to someone. I took pictures of the time and everything. I called today as well and could not get no one on the phone to talk about the charges.LATRICE W.
Good Job!ROBERT S. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth H.
Le client n'a pas laissé de commentaire.JULIE M.
Going to keep this relationship ship for 4 years no questions askedGARY G. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy K. | Premières impressions
Le client n'a pas laissé de commentaire.ERICA K.
Le client n'a pas laissé de commentaire.RICHARD H.
Lower your 0,99c/mile rate. With the gas I Had put back in plus everything else that was charged for it, it cost me 120 $to rent a 10â€ truck for 7 hours. Which is why we won't use uhaul next time. That's way to expensive.ADAM B.
Le client n'a pas laissé de commentaire.sharkassi a. | Premières impressions
Would help transport of items to storage area if the concrete by the entrance doors from the docks were repairedGary N. | Expérience générale
It would probably be best not to charge someone for a 2 day rental when they requested 2 days but were told they could only have it for one, and it was returned next day. Also, if someone defers additional protection charges, maybe don't charge them 28,00 $ for that either? Beyond that, if you quote $.59/mi, probably best not to bill for $.69/mi. Absolute garbageKYLE-RYAN T.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.michael s. | Premières impressions
They came thru in the clutch. I was desperate and in need for 3 trucks. They delivered. The person who took care of me was outstanding!Reg M.
So easy, people so nice. Happy decision.Abigail S. | Premières impressions
Le client n'a pas laissé de commentaire.James N. | Premières impressions
Le client n'a pas laissé de commentaire.Alston C. | Premières impressions
There was not a lock in my unit. Luckily I had my ownStephen H. | Online Move In
Very nice and professional service! Bravo!Jerry L. | Premières impressions
I appreciated the specific pull-thru drop off station. Very easy to check in and drop off the trailer and be on my way. Personnel amical.Kathleen G.
Your staff is not professional at all. No responsibility. Over chargedsothea H.
Le client n'a pas laissé de commentaire.Marcia S.
It was a great and super easy process.Jaime S.
Le client n'a pas laissé de commentaire.Oscar V.
Le client n'a pas laissé de commentaire.JOHN D.
I was unable to use the online check in so I had to go inside to do it all. I didn't catch the women's name but she was very helpful looked like she might have been the managerBLAKE B.
I reserved a dolly, but it wasn't mentioned that I needed to do anything to pick it up. And it wasn't in the truck. (I realized hours later) And then they charged me for it. I also followed instructions for check in after hours, but the uhaul website has some big problems, so wasn't able to check it in fully. The employee that morning specifically told me to try it, and if it didn't work, to just drop the keys in the box, which I did. They charged me for an extra day! I had to call & file a complaint & they refunded SOME of the money I was mis charged. Uhaul has the market for moving trucks, but if I had another choice, I'd use a different company next time.ALISON H.
Le client n'a pas laissé de commentaire.Chris M. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREA M.
They always are greatTitus D.
Le client n'a pas laissé de commentaire.THEODORE H.
Le client n'a pas laissé de commentaire.MARY P.
Le client n'a pas laissé de commentaire.Brennan L.
Both the departure and arrival locations were so understaffed that I never bothered to call their phones. But when I visited in person, your employees were very friendly, though overwhelmed. I was also auto-charged next month's rental fee for UBoxes I had already emptied and returned. This is some sort of check-in fault, I guessâ€"not surprising, since one of my boxes at the departure point was inventoried in the computer with the wrong serial number. If your systems can be broken by user error, overwork, or network complications, and must be constantly fixed by end-user employeesâ€"in multiple locationsâ€"your systems themselves are the problem, not the people. Stop making your employees perform miracles and exercise actual leadership.Justin R.
Le client n'a pas laissé de commentaire.Carolyn C. | Expérience générale
I needed the help of an agent because there was some glitch in the online verification of my credentials. And the representative helped get me checked out.William L.
Le client n'a pas laissé de commentaire.Joshua K.
Le client n'a pas laissé de commentaire.SHERRI G.
Getting in (and especially out) of parking area is a little confusing since painted arrows on access road only point inwards, and it is two-way. Also, there is only one way in / out but I'm sure that has to do with main road (where traffic can be busy at times).CHARLES H.
Your whole website sucks. No one answers phones, equipment not ready and in truck, and took over 30 minutes to get the truck to start with.DAVID-CORDERO R.
Awesome employeesDONALD Z.
Le client n'a pas laissé de commentaire.Elizabeth B. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE D.
Mobile pick up was great! I felt like I was on a scavenger hunt!Kathleen O.
Le client n'a pas laissé de commentaire.dawn Z.
Le client n'a pas laissé de commentaire.Mark M.
We had a time change with movers and UHaul let us plan and keep the truck a little longer. It was clean and everything fit. The employees were easy to work with and helpful!JERRY B.
There was dog hair all over the passenger seat. A quick vacuuming would have been all that was necessary. Otherwise the van we rented was great!JOSEPH D.
This was absolutely a horrible experience!!!!! Will never recommend this to anyone. A quick highlight: It took me over 2 full days to get everything organized I was transferred at least 10 times I had a delivery by uhaul setup and it was cancelled the same day it was supposed to be delivered and I was basically told I need to move it to another day. When I was forced to deliver it on my own I was also informed there would be no trucks to rent for that day. Finally they agreed to provide a truck, but I had to go to another location and pick up the boxes at a separate location The boxes were not ready to load The boxes were bolted shut and I had to rely on the movers to open them and this added to my move time, so I got charged an extra 1 hour by the movers which they should have because they were fussing with stuff they shouldn't have to doTRISHA LEE H.
Le client n'a pas laissé de commentaire.Keith J. | Premières impressions
I was impressed from the start with the staff and facilities. Even more impressed when came to retrieve some things this winter. It was a comfortable temperature and always clean. Thank you so much for providing more than I expected. I will return if I need storage again.. Sincerely, Charmaye BiasCharmaye B. | Expérience générale
Le client n'a pas laissé de commentaire.William S.
Poor signage to indicate where the exit was.Julianne T.
Le client n'a pas laissé de commentaire.Shena L. | Online Move In
Great friendly, knowledgeable staff. Clean organized facility Couple of recommendations....the threshold from the loading dock into the facility is very rutted with cracked and broken concrete. I simple concrete patch would make a big difference in the ease of getting the courtesy carts through the door....plus it could be a tripping hazard.Gary N. | Premières impressions
Le client n'a pas laissé de commentaire.Paul H.
Return process was a little confusing at first but then it once we got it figured out, it wasn't terrible.MATTHEW O.
Le client n'a pas laissé de commentaire.Mark N.
Le client n'a pas laissé de commentaire.Felicia G. | Expérience générale
Le client n'a pas laissé de commentaire.Janna V. | Premières impressions
I came in, I was taken care of right away and the gentleman behind the counter was very knowledgeable and helpful. Very good experience.Ellen C. | Premières impressions
Em and Tanya were absolutely phenomenal! I had less than 20 minutes to find a new storage facility due to Storequest completely obstructing my storage unit I had rented the week prior for Saturday's move. Not only did Storagequest refuse to help me, they did nothing to assist with their obstruction of my unit to gain access to it. I had Two Men and a truck with all my belongings in the truck and no storage left! I got immediate storage through Uhaul and with my circumstances as they were Em made a call to her supervisor and surprised me with not only a free month for the trouble another company put me through , but also had the keys to the unit and a lock ready to go when we arrived. I cannot tell you how grateful and appreciative I am for your incredible customer service, you staff's attention to the details and the speed with which it was delivered means to me! A horrible experience elsewhere was immediately turned around, got me back on track with my move and made me feel like I was being treated with above and beyond service. These two young ladies were incredible to work with and my friend that was with me said exactly the same. She will need help with storage for her daughter in the future and we will only do business with U-Haul from here on out. Your staff gained two loyal customers. Thank you!!!Donald W. | Premières impressions
You overcharged me. You lied. You misquoted. Your regional manager is a corrupt, lazy, dishonest drunk. You lost a multi decade customer. You stole money from me and committed fraud.TAHIRIH H. | Expérience générale
Staff is helpful and friendlyRita B. | Expérience générale
I picked up boxes, a storage, and a truck all in one transaction. It was easy and I had to contact the store about the offer and they were so quick and helpful with getting everything figured out for me. Thanks to everyone there because you took away SO MUCH STRESS!!Stephanie L. | Online Move In
The clerk was really friendly and over helpful I was very pleased with the treatment and how they made me feel very importantRashaun T. | Premières impressions
Le client n'a pas laissé de commentaire.JENNICA S. | Expérience générale
Above and beyond SERVICE BY ADAM.Lindsay and C. | Premières impressions
Le client n'a pas laissé de commentaire.Michael Q. | Premières impressions
Best storage facility I know of!SCOTT R. | Expérience générale
The staff was always friendly and helpful.Jason K. | Expérience générale
The attendant who served us was very helpful. Positive experience.Steven M. | Expérience générale
Le client n'a pas laissé de commentaire.Felicia H. | Expérience générale
Le client n'a pas laissé de commentaire.Brian S. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER W. | Expérience générale
Clean and well-maintained storage center with friendly customer service help.Michelle M. | Expérience générale
Le client n'a pas laissé de commentaire.James M. | Expérience générale
The total satisfaction I have for the U-Haul facility that I had used is absolutely outstanding. From the heated storage to the staff I could have never picked a better place to keep my belongings and will use U-Haul at some point in the future. MattMatt T. | Expérience générale
Le client n'a pas laissé de commentaire.Martina D. | Online Move In
Le client n'a pas laissé de commentaire.Donna B. | Expérience générale
Le client n'a pas laissé de commentaire.Jacquelyn A. | Expérience générale
Le client n'a pas laissé de commentaire.steven h. | Premières impressions
Always very helpful.elizabeth h. | Expérience générale
Really great experience here and staff was always really friendly and helpful!Justin G. | Expérience générale
keep up the good work as a team!!Sherrie B. | Expérience générale
Smells from other units were occasionally an issue.Nathan C. | Expérience générale
Le client n'a pas laissé de commentaire.Debbie P. | Expérience générale
Adam the owner was amazing to work with and answered all questions I had. Would definitely recommend for your storage and moving needs!Torry A. | Expérience générale
My mattress was inside of 2 tarps and still was ruined by dripping water from the wall or ceiling and I was unable to use the insurance I payed for to replace it. The lock did not fit and the door was unable to secure completely which made me get calls from the office about an improper lock which I was forced to use because I was not able to move to a new working locker nor would they fix the sliding portion of the lock or the door. Very unimpressed with the business. Would not recommend.cory w. | Expérience générale
Le client n'a pas laissé de commentaire.Eva A. | Expérience générale
Great location, very professional staff, was very accommodating and very helpful. We rented couple of units there and was getting ready to move to our new home but already paid for next months rent and when we asked to cancel and refund us, they were very helpful and refunded us the whole amount so we will definitely recommend this place to anyone who is looking for a good and reliable storage service for your belongings. They super friendly and will help with any requests that you have. A+++ALEXEY B. | Expérience générale
Nice staff. Very pleasant and helpfulDon D. | Premières impressions
Le client n'a pas laissé de commentaire.Kennya M. | Expérience générale
I did not appreciate having to purchase locks from UHaul when mine were perfectly fine. Unnecessary cash grab.Dasha w. | Expérience générale
Adam, who is the manager there, is very helpful and pleasant. He put a lock on my unit when I wasn't able to because I live out of state and kept the key for months. I really appreciated that.Liz L. | Expérience générale
Adam was so helpful with our storage and truck needs! Thanks you !!kathy d. | Expérience générale
Facility switched from card system to remote entrance at some point & I only found out when unable to get in once. But otherwise, facility seemed clean & well lit when there. I didn't have any safety issues with my property, which is all I needed.Tara U. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael H. | Expérience générale
Le client n'a pas laissé de commentaire.Tianhao C. | Expérience générale
The facility is very convenient and cleanColin C. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle M. | Expérience générale
Everyone I've had contact with from renting a space all the way through leaving the space and renting a truck were AMAZING! Merci.Andrew B. | Expérience générale
Staff was greatJohn H. | Expérience générale
Le client n'a pas laissé de commentaire.David Z. | Expérience générale
The employees were incredibly kind and helpful both on move in and move out. I was really impressed and this would be my first choice if I'm ever back in Madison.Lexor A. | Expérience générale
The worker named Damien was very helpful and accommodating.Tracey P. | Expérience générale
Le client n'a pas laissé de commentaire.Johna F. | Premières impressions
Great, I most definitely will use U-haul. again. Merci.Harold J. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia B. | Expérience générale
I'm so glad I kept my stuff at this facility. We were able to get everything moved out quickly thanks to the provided carts. I will definitely be using this place if I need storage in the future!Vanessa W. | Expérience générale
Le client n'a pas laissé de commentaire.Chad G. | Expérience générale
Le client n'a pas laissé de commentaire.Ellen H. | Expérience générale
great serveice and friendly staff thankshuy t. | Premières impressions
All is good with this storage facility except one current issue: there is a 3-5 inch divot across the entire width of the entrance drive to the facility that is obviously from when the wiring for the new light-up entrance signage was installed. The issue is that you have to drive across the divot to get into the facility, and no vehicle (personal car or U Haul truck) can go over the divot without serious rocking. This inevitably rattles items being moved around quite a bit and is a danger to the suspension and undercarriage of some smaller cars making using this facility not only annoying but also dangerous to fragile items being moved. This specific issue is why I would currently not recommend anyone use this facility. It is that big of a problemChristopher D. | Premières impressions
Move in and cleanliness of facility was fine. Being a first time user, I called the number to reserve a 10'x10'x10' unit. I got the reservation no problem. However, I thought that meant that I was guaranteed the unit I reserved. We drove 3 hours with a packed car and trailer only to find out that that was not the case. I had to rent two 5'x7' units to accomodate SOME of our things and had to bring the rest home again. When taking a reservation, your representatives should tell people that doesn't guarantee the unit they think they are getting. Disappointing.Lori N. | Premières impressions
i don’t appreciate having to purchase Uhaul locks, or having 2 separate units instead of just one single large unit. otherwise, very clean, plenty of carts, well lit, spacious loading bay for customers and easy access.Dasha w. | Premières impressions
could not be happier with the packers ave staffJohn H. | Premières impressions
It took a lot of time for the staff to attend me because he was the only one present. You should make more staff available at least at rush hours time. I know because of covid this can be hard but you have no idea how much we all had to wait. Also if you can make sure for loading carts to be present at their location that would be great.Lakshay G. | Premières impressions
Le client n'a pas laissé de commentaire.Benjamin H. | Premières impressions
Le client n'a pas laissé de commentaire.Marissa E. | Premières impressions
Honestly, best uhaul customer service I’ve had yet.Alice V. | Premières impressions
Le client n'a pas laissé de commentaire.Kayleen W. | Premières impressions
Le client n'a pas laissé de commentaire.Lexor A. | Premières impressions
Facility was clean mostly, but I did find some mouse droppings in my unit. Just thought u would want to know. Otherwise it worked out very well for me. Thank u.Jane M. | Expérience générale
I made an order back in May and canceled it on the second immediately because I found out that my friend was willing to keep my items. However before the moving in date that is supposed to be I still got emails about the details so I was very confused and contacted customer support. They say that it was a system error because according to their records at my homepage I do not have any active orders for now. However in July I got a late notice that is charging me for 60 $. I was very confused because I've already confirmed with the customer support that I have already cancel my order and I have never been to U-Haul. I called the customer supports that has always been busy, sent an email that I did not even get in single reply after 10 days as for now, and for some reasons the live chat link would not work for me after trying different browsers and enabling the pop ups. Finally I found a number that is for the Madison facility so that I don't have to call the official customer support and a guy help me to resolved the issue. Very poor customer service and very confusing.Sophie L. | Expérience générale
Excellent service and friendly staffOlivia t. | Expérience générale
Adam and his staff are very professional. A very positive environment. I appreciate it.David D. | Expérience générale
Pleasant and helpful staff. Thank you.Don D. | Premières impressions
Efficient friendly knowledgeable best describes My experience. Will come ahainMary W. | Expérience générale
The only issue I had was that there was no way to get to the office from the storage unit once you had pulled into the indoor unloading area. It's a "one-way" out and on to Packers Ave going North.GARY H. | Expérience générale
Le client n'a pas laissé de commentaire.Bruce M. | Expérience générale
Le client n'a pas laissé de commentaire.Damion T. | Expérience générale
Thank you Damien for everything!!DANIELA A. | Premières impressions
Le client n'a pas laissé de commentaire.Ana r. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander P. | Premières impressions
I rented a unit on Sunday and made sure to write down clear directions how to access after hours bc I knew I would not make it by 5pm after your took an hour to see 3 different sized units. Then I wasn't allowed access to unloading dock/ building even tho I did exactly as told. It apparently was the unit I rented. Augh! Then On Monday I asked for same exact unit size with access, Adam reassigned me and when I took the first load of items in to it, there was a huge column taking up a large amount of space inside my unit. So, I had to switch back to former unit so I no longer have 24 hr access. Needless to say, this has all been a big hassle and has wasted a lot of my time and energy and my RV was overloaded with weight much longer than expected due to no access Sunday and the air wasn't working there at Packers(leak) so I couldn't even get air in my tires to put them back to normal. Staff was friendly and I was pretty grouchy after dealing with this for 3 days(Sat-Sun-Mon). However, I'm STILL wondering why some units cannot have 24 hr and garage access set up?!!? Seems very illogical. And inconvenient to always have to ask staff to open garage door for me since it's difficult for me to do stairs, and not doable with heavy items which I need to use a cart. Waste of time for both of us. Can't they just set up a code for me to access the garage bay? I asked about this and the guy working said I'd have to speak to the gentleman who left and I suggested we call him and he said he wouldn't answer. Not good customer service. Very frustrating! I also encountered another customer who also had a big column in her storage unit and was also not warned. The guy working said they didn't know which units had these. The map or computer system seems very outdated & inefficient as he had no way to search for other available units of the same size he said. WTF?!!? I would be very reluctant to recommend this place to a friend unless they wanted a lot of hassles potentially. Unfortunate. It looks clean and is large but obviously needs better management and an updated computer program.Brenda W. | Premières impressions
This facility was always clean and well lit. The climate controlled area was always a nice temperature. The indoor loading zone is large and was super helpful. I only left because I got a bigger place. Merci!Stephanie F. | Expérience générale
You guys were great!Dan B. | Expérience générale
Highly recommendPeter S. | Expérience générale
Le client n'a pas laissé de commentaire.Cambron J. | Premières impressions
The staff was super helpful and everything was great!Justin G. | Premières impressions
Excellent service.albert s. | Expérience générale
Le client n'a pas laissé de commentaire.GARY H. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth B. | Premières impressions
The two workers were very helpful. There was a young man and woman. Unfortunately how this facility was laid out, it didn't work for us to store our stuff. But the staff were super friendly.Brianna M. | Expérience générale
Le client n'a pas laissé de commentaire.Damion T. | Premières impressions
Place was nice for small moves but for a whole house not feasible to unload and move from dock to way back in like that. Should have had a tour of the set up before unloading.Michelle S. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle B. | Expérience générale
Le client n'a pas laissé de commentaire.CHERI H. | Expérience générale
Very helpful an easy to work with!Joshua S. | Premières impressions
This is the best storage facility I can think of. The Manager and staff are very friendly and professional. Especially in this COVID-19 difficult time, they have being very supportive and caring. They a blessing to this community.Emmanuel O. | Expérience générale
Le client n'a pas laissé de commentaire.Md Abdul Kader S. | Expérience générale
Your mgr at this site is clearly an asset too your company, he serves you well and is a very hard worker. He is good with customers and will guide you through whatever process that you are going through, I enjoyed meeting him, thank youPeter E. | Expérience générale
Service was very good, helping me get the best deal. However, there was a computer glitch and when we got to our assigned unit, it was already in use. Thankfully, the one next to it was available.SUSAN P. | Premières impressions
It was pretty hard to reach the staff at times, but overall I really enjoyed my experience with my storage unit over the two years I was herePaige H. | Expérience générale
I've used U-Haul storage in three different states (we're military) and this location by FAR was the cleanest, safest and best constructed and with the most helpful staff!sherry N. | Expérience générale
We move a lot because of my husband's work. This particular U-Haul experience was one of the best we have ever had! The staff was wonderful, the facility clean and well lighted, and hours perfect!Wendy S. | Expérience générale
Best storage facility experience I've had! Convenient, clean, secure. Staff was always Friendly, helpful and efficient.Anna G. | Expérience générale
The facility was always neat and clean, to include the restrooms. Very well lit and secure. The staff were always accommodating and friendly. Would highly recommend this facility to others.Air Methods C. | Expérience générale
A wonderful storage experience. I had ease of coming and going from my unit, and no concerns with the security of my items!Amanda K. | Expérience générale
11 out of 10!Henry S. | Expérience générale
The man who was insisting me was very lazy I hadn't got to see the storage unit before I got it and it was too small I had to go get another one he didn't show me how to open it he wasn' helpful !Keshonna M. | Premières impressions
My hat's off to the staff at Warner Park UHAUL storage. They made a difficult logistical scenario for us simple and easy. They were friendly and gracious with their time. Thank you very much Adam.Christopher H. | Expérience générale
Very helpful staff. Accommodations are perfect.Henry S. | Premières impressions
Very helpfulMary W. | Expérience générale
Fantastic staff Very friendly and thoroughBJ S. | Expérience générale
All three of the staff members we had contact with were extremely courteous and helpful. However, they seemed to be short staffed and There was quite a long wait just to talk to an agent.Leigh W. | Premières impressions
Awesome facility climate controlled, secured access, indoor climate controlled docks, with very professional staff. Best facility manager got us a great mover when ours did not show up. The best!!!Pedro P. | Expérience générale
Excellent serviceJacquelyn A. | Premières impressions
The staff are friendly. But gate wouldn't open in the middle of the night. Had to rent an emergency unit from a diff company because I had to be out of my apartment by 9 AM & Uhaul never called back.Christina L. | Expérience générale
Everything went well and we had a nice experience.lee k. | Expérience générale
The associate was really friendly and very helpful!Ashley K. | Premières impressions
The service was great. The team there was helpful and cordial. My only complaint is that they did not return my call about cancelling my storage unit - so I had to drive over on a Sunday.MICHAEL K. | Expérience générale
Amazing service and access!Jacquelyn A. | Expérience générale
Every person I dealt with at this facility has been fabulous! Friendly and helpful. Facility is perfectly clean. Had a great experience, with no problems whatsoever.Diane E. | Expérience générale
The month of free storage was a God-send. The staff was extremely helpful, as my moving plans changed several times is a short period.Phil P. | Expérience générale
Slow service. I waited 15 minutes with two people behind the counter serving customers. No one said "I'll be with you soon" or anything. Just took their time chatting (not working) with them.JEFFRY M. | Premières impressions
Excellent service. Facility is spotless. Got a free months storage! Can't best the deal.JAMIE P. | Expérience générale
It would be perfect if it was closer to the universityEliaser L. | Expérience générale
Uhaul is the best they know what they are doing for sure.Brett P. | Expérience générale
Good facilityTilak a. | Expérience générale
Staff was very good.Sigurdur W. | Expérience générale
Very clean and the staff and management were excellentChristopher B. | Expérience générale
I'm a huge fan of U-Haul and will definitely recommend U-Haul!!! Employees were extremely helpful when my reservation was mixed up and at the wrong facility.Marie M. | Expérience générale
My comments hereJennifer F. | Expérience générale
Nice and clean and very helpful employeesDenise K. | Expérience générale
Excellent service and facilities.Alvin W. | Expérience générale
The place was clean; however, the was a broken glass jar shattered over 1-2 parking spots to get to the storage facility. This seemed like a big hazard that should have been caught and cleaned sooner.Drew R. | Expérience générale
All the associates we dealt with were friendly and extremely helpful!!Karen L. | Expérience générale
Helpful staff and nice facilitiesDrew R. | Premières impressions
Very friendly and helpful employees! The units are very clean .Marie M. | Premières impressions
Greg was tremendous. The space is neat and clean and seems secure.Malcolm J. | Premières impressions
Nice facilitySantiago R. | Expérience générale
Excellent service and value!Marie M. | Premières impressions
Great customer service over the phone reservation. Nice security system and map layoutEliaser L. | Premières impressions
A great option for storage here in town.ELAINA M. | Expérience générale
N/aEric L. | Expérience générale
Very convenient storage facility with inside drive up unloading and loading. Building was clean and well lit.Robert B. | Expérience générale
One month later, I am still astounded by the level of ignorance displayed by every employee that I interacted with at your facility. Bottom of the barrel. Almost completely inept.BRAD A. | Expérience générale
Wonderful facility and less expensive than others in the areaJohn P. | Expérience générale
Was forced to purchase a uhaul lock was told by call center to bring a lock which I did. Felt this was extremely unfair to force us to buy your lock when mine was sufficient.Mike J. | Premières impressions
Absolutely awful experience. I had a reservation with confirmation e-mail that I had made online and the people there had no record of it. It took 2 hours to then book a new storage unit.Julia L. | Premières impressions
Staff was very helpful and professional. The facility is clean and well-lighted for safety.Andrea N. | Premières impressions
Great group of people working here. Very helpful and fun to do business with.scott d. | Premières impressions
You guys were so extremely helpful, efficient, and the facility was completely spotless and secure.Dayana K. | Premières impressions
Very clean, easy to access, friendly staff! Definitely will recommend this location for anyone who wants professional and reliable services.Alexey B. | Expérience générale
Adam and his staff were always very helpful with my equipment and storage needs. They went above and beyond to make sure I was taken care of.blake e. | Expérience générale
The site is clean and well organized, the staff is very willing to help. I had a great experience with the storage rental and use and the equipment drop off is really easyblake e. | Premières impressions
Fast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.Richard A. | Premières impressions
I reserved a lower locker & got told I had to take an upper or pay more for bigger unit to get a lower unit. I was told that I had to buy one of their locks. But other lockers didn't have their lockJudith H. | Premières impressions
Service rep was extremely helpful and nice. Very impressed. Thank you.Jane M. | Premières impressions
Great location, clean, and friendly workers.Michelle M. | Premières impressions
I reserved a truck and rented a storage unit. Check-in for both was quick and handled by a friendly, professional employee. Truck and facility clean and good condition.Susan W. | Premières impressions
the manager was really helpful, facilities are well maintainedXi C. | Expérience générale
The customer service at this location is great, but the storage dock door did not open when I came in after 7:00 PM even after getting a 24 hour storage access. Manager's phone no. was useless.saurabh b. | Expérience générale
Professional, efficient and friendly, completely awesome!!!!!Virginia G. | Premières impressions
Adam was knowledgeable and friendly. He explained everything clearly and processed everything correctly.Anna G. | Premières impressions
Alex was the Great he did everything he could to make the transaction smooth and effortless will definitely recommendStephanie G. | Premières impressions
Easy and convenient.Alexander P. | Premières impressions
The staff at this location are GREAT. A+ service and great customer assistance. Highly recommend for moving or storage needs!JEFFREY N. | Premières impressions
Great service. Staff really helpfulMark R. | Premières impressions
The online service was very easy and organized to use. Once I met with the personnel at the Madison facility on Packers Ave in Madison, they were professional and very helpful!Peter /Penelope A. | Expérience générale
The employee who helped me get a new storage unit was friendly and attentive. However, he was chewing gum loudly with his mouth open throughout the experience, which I am particularly sensitive to.Anthony T. | Premières impressions
👍🏼Kevin C. | Expérience générale
Fast & FriendlyTHOMAS H. | Expérience générale
Friendly and helpful staffCraig M. | Premières impressions
Very helpful so glad they had storage. I needed it for 1 and half months. I have recommended you many times to people since.GAYLE J. | Expérience générale
People were fast, friendly and efficient.Susan W. | Premières impressions
I was extremely impressed with the help and the professionalism. I was offered a storage for free due to the omalley st fire last week. Thank yu so much for your kindness.Rosalie H. | Premières impressions
I thought your rep - Greg was very Professional and easy to talk to, he answered all my questions and concert. He was a real delight to work with and I hope you share my comments with him. Good job.Kenneth R. | Premières impressions
Very nice staff, very clean and easy to find our Unit.Todd F. | Premières impressions
I am very impressed with the customer service. Merci.TIM H. | Premières impressions
ExcellentGina N. | Expérience générale
Good job.STEVE M. | Expérience générale
A very clean and friendly environment.paulin g. | Expérience générale
Great staffChristopher B. | Premières impressions
The man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.gail k. | Premières impressions
I was very pleased with my experience with U-Haul. Omar Guevara was extremely helpful, very efficient and very kind to have put the materials I needed for the move into my vehicle. Merci!Peter /Penelope A. | Premières impressions
Staff very attentive and facility is well maintained, secure and climatized. Plenty of carts to move items in and out and docks are conveniently located for loading and unloading.Pedro P. | Expérience générale
The lease of my storage unit was super flexible, accessible, and clean. The staff was super friendly and helpful. I would recommend U-Haul and use again if needed.Abigale B. | Expérience générale
female sales person did not seem to have any working knowledge of the computer system, how to find locker I needed or any information, despite my already having acct.CARMEN C. | Premières impressions
very helpful staff , clean and safe facilitymark e. | Premières impressions
MerciHilary M. | Expérience générale
Brittany B. was extremely helpful. I almost made the wrong choice of moving container, but she called me and discussed my needs with me and helped me make a way better choice (A+ service)Teresa R. | Expérience générale
Manager and the staff are really helpfulDoudou N. | Expérience générale
U-Haul extended my truck rental to the next day at no charge because our mover.helpers abandoned the jobTeresa R. | Premières impressions
I wish there was an easy way to cancel reservations through your website.Tim G. | Réservation
Brittany, the General Manager was warm, friendly, and very helpful. She made sure I had all the right information so I could choose the right unit for my needs. She made it really a nice experience.Diane E. | Premières impressions
I reserved a truck rental and requested a storage unit. Sales rep handled everything superbly. Truck was ready at the designated time and the storage unit was easily accessible!Jonna D. | Premières impressions
We did not return to this Uhaul location, we returned to the one on Verona avenue.allen h. | Réservation
Plenty of space, good value compared to other facilities in town, and has an added bonus of available moving carts. Getting into the facility can be somewhat challenging and official hours are short.HAOYU D. | Expérience générale
Automatic payment was never finalized when first purchased, which led to unnecessary late fees and phone calls from the store. Staff on phone and inattentive. Lock on storage unit for no reasonmichael c. | Expérience générale
The place was clean in that there was no standing dirt or crap all over the place. But, I imagine like any warehouse, it was incredibly dusty and musty and set off my asthma every time I went.KATHLEEN F. | Expérience générale
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