Customer Reviews for U-Haul Moving & Storage of Wellington Lanes

3252 évaluations

51 Industrial Pkwy N   Aurora, ON L4G4C4
(E of Yonge)

(905) 841-1061

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(905) 841-1061

51 Industrial Pkwy N
Aurora, ON L4G4C4
(E of Yonge)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The truck we're extremely old Outdated and very hard and uncomfortable and not safe to drive on the highway for city maybe for a long distance I'll never recommend anybody very dangerous and not safe

BORIS I. 
Évaluation :
5

Thanks Great truck and service

Kevin W. 
Évaluation :
5

Everything wasd great !!! Thank you

NENADM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad A. 
Évaluation :
5

All good!!

BRIAN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSEN LYUBOMIROV A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY R. 
Évaluation :
3

Provide better customer Service

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARTHL B. 
Évaluation :
3

Truck windshield was dirty inside and out. There was a dirty mask left in the truck cabin. The attendant didn't do a vehicle inspection with me, so I had no idea what scratch, dent, or issue may have been considered a prior issue with the Truck.

JASON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Surprisingly more expensive that quoted

CAROLINE L. 
Évaluation :
5

The truck was perfect for my needs. Thank you. One item: I could not adjust the passenger side mirror. It seemed to be "stuck" or seized. This made it very difficult to see traffic on my right side. This mirror should be inspected and fixed. Otherwise the rental was great. Merci.

John David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

good and fast customer service

SERGIY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEP B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCEL L. 
Évaluation :
1

truck was in very bad mechanical condition passenger door not locking completely and there is huge gap for cold air coming from outside truck drives very bad as suspension and brakes system need immediate attention . Please call my cell 416 684 4846

Rami B. 
Évaluation :
4

Km offset when local location cannot fill the order. Had to drive +15 km each way because closest location did not have vehicle available

KENNETHR W. 
Évaluation :
2

Super frustrated that I was unable to return the rental to this location after hours because they have really poor parking lot.

FREDRICKA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY R. 
Évaluation :
3

You changed my pick up location last minute to a far away location. Please be more mindful of how far people would have to drive to and from the locations when you do this as well as how much gas they would pay.

SCHRYNEL D. 
Évaluation :
2

Friendly customer service. Try not ignoring people when they walk in.

ALESSANDROA Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYAM M. 
Évaluation :
5

This was seriously one of the best retail experiences I have ever had. The pick up went super smooth, no surprises. We were moving my daughter into University, and this took all of the stress out of the move. The return of the uhaul went just as smoothly. Great staff, that were really helpful and took the time to answer all of my questions. One super happy customer.

MARY-JANE B. 
Évaluation :
4

The van we had on reserve hadn't been returned yet, so the office gave us another one so that we didn't have to wait. That was really appreciated. The truck was clean but my husband had difficulties driving it because he said something was wrong with the transmission. We told the office upon return and they said it had just returned from being at the shop. Not sure if it was for the same problem or not. You might want to check in that.

GERALD D K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA N N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENJAMINJAMES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wai Keung W. 
Évaluation :
4

The ability to pick up my truck using the self serve online feature did not work. It said my reservation was up coming even though the pick up time had been reached. I had to wait and go into the location and pick up my truck manually. Truck had lots of damage that was not reported from the previous user.

JOHNF D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LADISLAU-SEVER I. 
Évaluation :
4

The only thing I just wanted to mention is, how come after driving only 24KM I had to spend 25 $on gas? Something should be wrong some where.

Nikoo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
3

This location wasn't the issue, however I was very ubpleased with the service from the barrie location as they gave away my van before I arrived and then I had to drive to aurora

BRANDINMCAULEY B. 
Évaluation :
3

You really need more than 1 associate working at this location. Long wait times caused many customers to get annoyed. It was an overall stressful experience which could have been remedied by simply having another staff member helping.

Mario D. 
Évaluation :
5

Staff is very accommodating and friendly.

CHRISTOPHERA J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JACQUELINE ANNE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

allan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

The service was not as friendly as before or as expected

Hongwei Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THANDEKAAMANDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS JR F. 
Évaluation :
5

Fast & efficient service. Ordering vehicle online was user friendly and straight forward. Helped in expediting process.

WERNER R. 
Évaluation :
5

My only problem is the ability for each location Supply the right sized truck, and not have to drive for miles to pick up or drop off. But honestly first class all the way. Cheers P.s Trudeau must go 🇨🇦

SEANM H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARASKEVY-MARIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA D. 
Évaluation :
3

While pick up was as expected in terms of process and wait time and staff was quick to help out. The return was exactly the opposite. The yard CLEARLY marks that you arrive and park in specific zone and WAIT....This site was unstaffed and I was advised this was NOT the process for return. The staff was only 1 person which may be adequate for any normal monday am but around end of august there is an uptick as kids are moving to school etc and thus tarffic should have been expected to be up and thus properly staffed. Existing staff was not clear in her instruction causing confusion and frustration. Clearer communication and less attitude would have gone A LONG WAY to making the circumstances more understanding. I have been there too and clear communication usually smoothes most of this over.

Scott L. 
Évaluation :
1

Dear U Haul I want to share my experience with you guys. Let me start from very beginning. Everything starts from friday(20/8/21). I booked uhaul 20" truck online everything went smooth and at the same time i was looking for storage unit. I got a popup that i can get a free first month. I was like gr8 thats all i need and i went on to reserve it and apply the discount but somehow an error occurred. Then i called the uhaul toll free number. Lady picked up everything went well she said she applied the discount everything is good u now just have to pick up truck move your stuff and return the truck back. Was so happy until the moving day sunday (22/8/21). I went to pick up the 20" truck and it turns out that they dont have that. I was amazed like how can someone book you something that is not even available. I was like ok no problem i ll go with 15" and rest of the small stuff I ll move by my car. And just to make my moving more worse the truck was filthy, steering wherel and seats were sticky as there were lot of sweat and never cleaned but it was moving day, i ignored it. i put my stuff in the rental went to storage unit which was 40 kms away and when i reached there the guy said they cant apply the discount because the rental truck has to be one way or something. Again they promised me something else and charging me something else. I called u haul toll free as i was waiting outside. They said the same thing i said can i talk to manager and she even said the same thing. Then i replied i already got to know this thing from 2 other people but as a manager how you can help me out in this situation and while our conversation was going on I mentioned that i was getting it cheaper somewhere else but i choose u guys cuz of promotion and now u r saying this you cant honour it. Her reply just made me so angry, she said u should go to those guys if they r cheaper. Lady just hear yourself i m in ur truck its almost 4 o clock 5 o clock everything will be closed and i am 40 kms away from my city and u r saying this to go take it somewhere else. Thats just so rude and that's not a way to handle customer complaints. Gist of the story i am using u haul from quite a bit u can check my records and this was by far the worst experience I ever had with Uhaul. I want someone to look after my case and give me call back with all the answers i have. -Why you promised 20" truck but never had it? -why u told me that u have applied the discounts and made me go 40 kms and then only tell u can go somewhere else? -in these covid time why u don't assure the cleanliness and proper sanitation of the trucks? - why ur manager despite solving customer issues tell them to go somewhere else? This is important. And i want to let u know my brother and i are starting to feel itchiness in our hands and arms. So please make sure the cleanliness of the rentals. I ll be waiting for your reply or call. Abhishek vohra +16473082874

Abhishek V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yun L J. 
Évaluation :
5

Merci

HAQI A. 
Évaluation :
4

Everything was great but they couldn't find the keys for the 15 ft I reserved but gave me a 20 ft instead. Only thing that didn't go to pan but it worked out

Marc C. 
Évaluation :
3

Staff was not very helpful, as they did not provide options for vehicle return after-hours. They suggested coming back the next morning, but I was able to use the app and key drop-off to complete my return that same evening, which saved me a trip back to the rental center.

SALMAAN A. 
Évaluation :
1

Booked 26 foot truck was told no truck can have 15 foot plus trailer. Had to pick trailer up in different location. Was told I could drive to north bay to get 26 foot truck from newmarket 2,5 hours. Now because I lost cubic feet had to do 2 trips which put me over the km permitted and therefore costing me about150 $more. I would not recommend moving with uhaul.

Jack P. 
Évaluation :
5

Your staff is very friendly and accommodating and helpful. I was lucky to find a storage room at the time that I needed it. Merci.

Joyce P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAOLO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALESSIO L. 
Évaluation :
2

I believe somebody have to inspect the trucks or cargo vans. That truck I drove had lots of problems. We don't need to see just inside and outside is clean. Your trucks have to work properly. Transmission and steering wheel and .... doesn't work properly and driving was not safe. Please verify Thanks

Alireza M. 
Évaluation :
1

Return their money if other customers don't bring back the car or truck on time

Mohammad N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sergey G. 
Évaluation :
3

Clean the truck better, don't charge me 25 $for cleanup when you gave me a dirty truck, add some damn toilet paper in the washroom and some hand soap for gods sake.

SHAHYAD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
5

people not parking near front entrance when trying to get out with truck

SANTINO C. 
Évaluation :
4

Everything was just perfect! Thank you for your care of the equipment and my needs. Dino Massaroni

Aldino M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER S. 
Évaluation :
5

Great service!

ANDREWROBERTC W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MINIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
5

The van was clean but as soon as I left the lot, the change the engine oil light came on which is why I didn't say yes to one of the questions relating to maintaining/ maintenance. Other than that, the experience was good and I'd recommend ðŸ'ðŸ'ðŸ'ðŸ'

PIETRO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NESCIEDRIZA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yulia P.  |  Expérience générale 
Évaluation :
1

This location don't have good stuff

BAHRAM F. 
Évaluation :
1

Poor customer service- my reservation was for 7am and the office doors were locked when I tried to pick it up at 7:05… Then told me my truck was not available when it was parked in front of where I stood, extremely rude and not helpful at the front desk. I would not recommend and will not likely use this service again.

Jacques B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raphael Shalom R. 
Évaluation :
2

The middle aged female was very vague in regards to rental details when we picked up our vehicle. It almost seemed like she either could not breakdown the costs for us or felt like she didn't need to. She also did not inspect the truck for damage pre and post delivery. We weren't informed of the additional penalties if we didn't take our 407 transponder with us AFTER we returned the vehicle and when I dropped the truck off, this same employee didn't even really have time to take her eyes off of the poem she was reading and essentially brushed me off when I asked about the 407 fees. I wouldn't ever return to this location nor recommend it

CHARLES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANAMARIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI H. 
Évaluation :
2

The car was dirty and smelt sheep. Uhaul cars also need central remote to lock all doors at the same time, otherwise you need to go around the car and lock all of them one by one, which is a waste of time and efforts when you are on a busy schedule. Plus, they are crazy expensive cars. They should lower down mileage calculation. 70 cents per kilometer+ 20 cents per day + full tank =ruining for the budget. The staff member at Aurora location Oleg is a great guy though, very nice and helpful. Merci.

ISKANDAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCYR H. 
Évaluation :
5

Thank you for the service

TAL W. 
Évaluation :
5

Easy pick up! Come and Go!

Anna Mae L. 
Évaluation :
4

cleaner interior of the van would be appreciated. letting me know how much fuel is require to get to 3/4 tank.

FILIP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domenic Z. 
Évaluation :
3

WORST EXPERIENCE OF ALL TIME!!! WOULD NOT RECOMMEND OR BOOK AGAIN I reserved my uhaul over 2 months in advance. I booked a 20' truck, matts, dolly for 24hours. Two days before my date to pick up I receive a phone call. “Truck not available… we can give you 10' or 15' for 2 hours. What a joke! Then after arguing with customer service and the night to pick up truck arrives they sent me to wrong location. Service at location was horrible and had to argue with employee on a cell phone because he decided to leave early that day (other lady didn't know what to do). Then had to drive any other 20km to different store to pick up my 10ft truck. Not 20' which I booked way I'm advanced. Long story short do not book uhaul ever and go somewhere else.

FRANK N. 
Évaluation :
4

Improve parking

DONALDWJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDR A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Reza D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIA B. 
Évaluation :
2

The equipment was fine. However the customer service/experience was poor. The female person that was there was unfriendly, not helpful and seemed to be miserable in general. The only time she seemed pleased was when she informed me that I couldn't rent the trailer because my license was expired. She could have just said I should renew it across the street, but instead only told me that I couldn't rent the trailer. From my two interactions, I don't think she is well suited for customer service.

BRIANR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAOLO E. 
Évaluation :
2

Staff not friendly at all at arrival . Truck transmission was not good changing gears . Should be checked

SHIRAZ K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MUSA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margo B.  |  Expérience générale 
Évaluation :
3

The indoor storage units get very dusty even though they are located inside. U-Haul increases their rates regularly (usually without justitifcation) and it is impossible to reach the manager but she will contact you immediately if they have not received a payment.

KEVIN C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadine J.  |  Expérience générale 
Évaluation :
5

Highly recommended

Val A.  |  Expérience générale 
Évaluation :
5

Thank you for great service and the packing materials are all good quality it will make my travel easier

DEREK M.  |  Expérience générale 
Évaluation :
5

Overall good experience. No issues at all!

sandra c.  |  Expérience générale 
Évaluation :
4

Helpfull & efficient staff.

Franklin L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody M.  |  Expérience générale 
Évaluation :
5

Great price for a monthly indoor storage unit. Clean and warm. I would use the service again and recommend UHaul to anyone.

christine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M.  |  Expérience générale 
Évaluation :
2

This has been a terrible experience. I showed up to the facility 4 times with full vehicles and my boxes weren't there. I have spend countless hours on hold and trying to rearrange shipping times etc. This is still not sorted out. I am beyond frustrated.

Tracey G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameson L.  |  Premières impressions 
Évaluation :
5

My experience with the Aurora, Ontario office for a storage locker and truck rental was flawless. Last year we tried to book a small trailer online. That was impossible.

Vicky D.  |  Expérience générale 
Évaluation :
4

The facility is clean and easy to access.

Charles T.  |  Premières impressions 
Évaluation :
5

The lady who helped me was very kind and took the time to show the unit and have it cleaned. Was very helpful!

Rebecca M.  |  Premières impressions 
Évaluation :
1

Ordered u boxes 2 weeks prior and they were not at the location when I arrived with loaded vehicles.

Tracey G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hanton t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margo B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rui A.  |  Expérience générale 
Évaluation :
5

I was only ever there twice, when I filled my locker and when I emptied it. Both times the staff member who was working was friendly and helpful. That is becoming a very rare thing these days.

JON T.  |  Expérience générale 
Évaluation :
1

My experience was positive with the exception of the manager's attitude. I did take her suggestion and have now followed up with Customer Service.

Charles L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makayla H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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