Customer Reviews for U-Haul Moving & Storage of West Kelowna

2 158 évaluations

3571 Old Okanagan Rd   West Kelowna, BC V4T2P5

(778) 741-0141

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(778) 741-0141

3571 Old Okanagan Rd
West Kelowna, BC V4T2P5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Two young guys couldn't get there pricing right was told by the first young that the mileage rate was $.79 but when I returned the truck to the second young Guy he informed me that the mileage rate was much higher.@$1,27

John B. 
Évaluation :
2

Long delay checking in . Personnel had difficulties with hand held device.

Bon Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

For a change everything went well. If you could just do it twice in a row it would be totally awesome. I've rented 4 times at this location and this is the first time everything went 100 % smoothly and as expected. Got there, clerk was awesome, you actually had a trailer that had been long since booked available, and it actually was defect free and incredibly, had non-bald tires. It's sad that everything working out right there is a rare event - but it gives me hope.

Gary Z. 
Évaluation :
1

Communicate better. Rapid fire instructions from behind a plexiglass barrier to an 80 year old hearing impaired customer resulted in a fuel overcharge of $60 on a 129 km trip to the customer with no recourse. Secondly, the front passenger seat had not been cleaned and was very dirty.

Murray T. 
Évaluation :
5

Clean well organized facility

Mike P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
4

Flags or markers on the smaller trailers would be nice to see where the trailer is.

Thomas J. 
Évaluation :
5

just what I needed

Henry J. 
Évaluation :
1

we will the different stories I get from different locations. then trying to call your complaint line and getting transferred 3 time to the roung person with longer wait time I gave up.

shane N. 
Évaluation :
5

Very nice location easy drop off and unloading into on site storage unit. Only issue is that we were told our account was delinquent even when we set up for automatic credit card payment. Two other family members received letters of our delinquency (embarrassing) when I made contact, the Uhaul rep indicated that we are set up for automatic payment and indicated the computer system was acting up and was unreliable. In the end it was UHaul's error. Sad that delinquent letters are sent to alternate contacts when it's their error and prior to speaking with me the customer.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
5

The increase in rates the past couple months is way too high...from $244 to $630? Crazy.

Ian H. 
Évaluation :
5

Didn't waste anytime to help. The lady that helped me was very nice & helpful. Great service!!! Great job !! Thank you. John

JOHN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gillian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
4

Quick and easy truck rental

Jen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amrik V. 
Évaluation :
5

No issues.

David H. 
Évaluation :
1

one word....terrible

IBAN D. 
Évaluation :
5

Great service from Chrissy.

Norbert C H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRY A. 
Évaluation :
5

The staff was very friendly did a great job. My rental went smoothly although an extra hour would be useful. It was super busy as it was month's end so my only suggestion would be adding another computer terminal or two and having some extra personnel. The software seems a little slow so this would make a huge difference. Maybe a couple of benches or something so customers can sit. Overall the West Kelowna location was very accommodating

Shannon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan C. 
Évaluation :
3

My boyfriend and I moved from Kelowna to Sechelt at the end of April. I had made a reservation for the 20ft uhaul about 1 month or more prior to the move based on knowing we would need that size. Leading up to moving day Uhaul was telling me that the size of truck would not be confirmed until the day before and they screwed us over big time! We ended up only being offered a 15ft truck and couldn't fit all of our furniture in and had to leave some of our items behind just because of Uhaul not being able to fulfill our request. Not only that, they couldn't provide us with a dolly which we had booked nor did they give us packing blankets. The individual staff at the locations did try to fix the problems we had but the company in general I would not recommend.

Tracy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

everley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S. 
Évaluation :
5

Check fuel level with customer before leaving,I forgot to tell my driver and he filled tank when returning and I lost $76 which I spent to fill up fuel when picking up van. Can you send me this amount back to me please. Thank you...Rene Schaap.West kelowna.

Rene S. 
Évaluation :
3

See previous

Rick L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawna P. 
Évaluation :
5

I booked a cargo trailer 2 days before the pickup date but got an email the day before pickup saying that the trailer wouldn't be available. I had to scramble to find another trailer, and all that was available was a utility trailer at a different location. This might have worked out fine, but the morning we needed to load up the utility trailer it was pouring rain and it was almost impossible to load the trailer and get the tarp on before everything got wet. Luckily, we had no damage in spite of several boxes getting wet on the bottom but the whole rental was an ordeal beginning with me having to scramble to find an alternate trailer (and being on hold for 20 minutes each time I had to call U-Haul about the situation), to the efforts to load the utility trailer which wasn't the appropriate choice for our move. This was definitely not our best experience with U-Haul.

Karen D. 
Évaluation :
5

Can't think of anything Truck ran great, had good tires and did what I wanted it to do.

LAWRENCE B. 
Évaluation :
5

Nothing. The rental Worked well

Ursula P. 
Évaluation :
3

The " manager" was extremely rude and disrespectful. She said that the lady we spoke with when we picked up the truck the day before was wrong and she will deal with her. Not a happy lady.

Tina K. 
Évaluation :
5

I booked the uhaul 10' van two months in advance to be picked up at 9am. One day before my reserved date, I was sent a text message stating I could pick it up at 4pm instead. That didn't fit my timeline especially after making the booking well in advance. I went I to this location and they helped me out by allowing me to have the original time I reserved it for. Huge thank you to the staff at this location.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YussufReza E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rejean R. 
Évaluation :
1

I had so many issues. Just over 24 hours before my truck pick up, which I booked 6 weeks ahead, I got a call saying they don't have one and I'd have to drive 3 hours to pick one up. I was offered no charge in the km difference, which is obvious. But I had to still pay for my gas to get there, and the gas of the truck driving it back to where I needed it. My partner andi had to find 3 extra hours the day we are trying to move to get the truck. Also I was offered an extra day, which I didn't need either. I booked it for as many days as I needed. As if someone would want to drag out their moving days. I checked in online the morning of picking it up, and paid. Drove to the truck and it's a 24 hr service place and there isn't someone there to help me. It's a truck siting in a dirt patch. I'm checking my emails, my reservation, and no where does it tell me anything. The number attached to this place is a towing company that has nothing to do with U-Haul expect let the truck park on its land. So no help there. I call and put on hold. Then finally someone answers, and they tell me they can't give me the code to open the truck because I havent paid. I did pay. He says you don't pay the tax when you check in. So now I am reading all my credit card information to someone over the phone, which I don't like doing, that's why I did it with a computer before. but what choice do I have, U-Haul already screwed me and I'm pressed with no other options so I don't really have a choice. So I I get that paid, get the code, and open the truck and there is no dolly. The guy on the phone tells me I paid for the dolly but he can't so anything or prove there is no dolly. So when I bring the truck in, they will see there is no dolly and refund me. I'm pissed and losing time, so whatever. It's $10, not going to die in this hill. The moving goes well. As long as I don't have to intact with U-Haul. When I returned the U-Haul, I tell him I should get a $10 refund because I wasn't given a dolly even though I paid for it. This guy now says that there isn't a dolly and they don't know there wasn't a dolly. No U-Haul person saw that there was no dolly. So they kept my $10, I never had a dolly. I called to complain during this, they gave me a discount. But it didn't cover the 3 hours of driving for my partner and I, the extra cost of the gas, or the dolly that was never there. If I can ever find another option, I would never use uhaul again. Each person was friendly enough, but the whole system was such a pain. I called every moving place I could, and no where was there another truck for me to get within 24hrs notice. It was the end of the month, so of course not. I was stuck with them. I will tell everyone who asks about how bad their service is.

Bradley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UCHENNA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harry D. 
Évaluation :
3

I will never recommend or use uhaul again. I originally booked a 15' truck. Looked at my reservation only to find a CARGO VAN. When I called I was told no 15' trucks where available however a 10' was available in Lake Country which was a 45 minute drive. Ok fine I'll pay the extra miles. Moving day comes. I have a friend drive me 45 minutes away to get the truck from a very sketchy gas station. Nothing uhaul related outside. No trucks, no trailers, nothing. I talk to the (I think Italian) shop owner who just got annoyed that uhaul booked me a truck and he said "LOOK AROUND, DO YOU SEE A TRUCK". Angrily I left and contacted uhaul. After a 1,5 hr wait I got in touch with the Victoria office who said sorry and booked me another truck for the next day (literally last day of the month) in west kelowna. Another 35m drive away, ok fine. Morning comes and I call uhaul first to make sure my truck will be there. Staff told me it's due at 9am and they will call me once I'm able to pick up. 10am comes around and I call again, they said that I'm late and risk losing my reservation. I explained what happened and got my truck. Will never use this service again.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomasz C. 
Évaluation :
5

Great experience

Alan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred T. 
Évaluation :
5

Staff and service was excellent. Came to this location because i gave up on uhaul on enterprise way in Kelowna. What a difference. They have staff here available to help!

hilary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G. 
Évaluation :
4

The check in lady was great.

Jonathan W. 
Évaluation :
4

I marked clean but more accurately it was acceptable.

will S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

limin X. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dieter T. 
Évaluation :
5

Our help that we hired to load our truck through uhaul was well below exceptable. We couldn't get any help on the unloading end. We won't be using uhaul ever again because of not being able to secure labour's through the uhaul company.

Gregory L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis K. 
Évaluation :
4

Clean the trailer and do a walk around .

Dalton R. 
Évaluation :
4

Unfortunately they have not had the right truck as ordered. I mentioned from the beginning that I need one with a port for a hitch but the one they wanted to give me did not have one. However, they found a solution and organised one with hitch port for me in Kelowna. Finally I got a much better and newer truck then what they wanted to give me plus a discount for the inconvinience. So overall very goods service

John W. 
Évaluation :
4

Overall, it was pretty painless experience!

Kim T. 
Évaluation :
5

The one person when the extra mile . To take care of my needs and saved me moneys at the same time

Kenneth F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gerard P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sonya D. 
Évaluation :
5

Keep up the good work and nice people !

Peter D. 
Évaluation :
5

Nothig

bob T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

This was the worst booking experience I've ever had. I had made this booking three weeks prior to pick up equipment in my hometown of Vernon but the day before I received a text message and voicemail telling me that I would need to go to a location in Kelowna. While I was in route to pick up the trailer the booking was changed again less than an hour before my pick up time to a different location in West Kelowna which is even further away. I did not receive a text message or email tell me about this change and it was the staff in Kelowna who informed me. Now that I know that a guaranteed rental means guaranteed equipment but not location, I will never use the online booking ever again.

Christopher S. 
Évaluation :
5

I was questioned about the cleanliness of the vehicle, but the person was receptive when explained that I picked up a dirty vehicle.

Zoran B. 
Évaluation :
5

Overall a great location, getting the equipment was delayed due to an issue with the Uhaul online system, the staff figured it out and got me on my way as soon as they could. The truck did break down (Not this location's fault) Uhaul did take care of the breakdown as best they could. I would rent from them again.

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
5

Servce was excellent keep it up

Irvin M. 
Évaluation :
5

The van that rented need new wipers other than that was pretty good

george C. 
Évaluation :
5

Both u haul employees very helpful, courteous and polite.

Charlene G. 
Évaluation :
3

Would recommend based on availability of product. The selection was ample. Store was clean. Service was mediocre. Effort was subpar. Staff appeared to be grinning and bearing it. Maybe rough clientele?? Maybe it was a rough morning? Truck wasn't were they said it was. It was sandwiched in between other trucks so we had to inch it out. They had also lost a truck for another customer. There was no attempt at reviewing my reservation to ensure I had set up the right rental or a cost efficient rental. It was more of a here's your keys, please leave kinda feeling. (Also apparently I grossly overpaid, according to everyone (other customers) I have spoken to about my price.) Please encourage staff to review rental details and recommend alterations to rental contracts based on their knowledge of the rental costs/contracts. Please assume that the clientele would benefit from your knowledge and experience. If they (the customer) are experienced themselves they will say it's okay but still appreciate the effort.

madeline G. 
Évaluation :
1

The car trailer wasn't wide enough for my van Brought it right back it was 4” too narrow. Measure your ride

Rod K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard B. 
Évaluation :
3

I was sent to another location as you didn't have the equipment where requested

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry M. 
Évaluation :
5

Maybe have another staff member available to reduce wait time.

Chris C. 
Évaluation :
5

Very busy place the staff friendly always make sure that you understand everything and very helpful

Maurice D. 
Évaluation :
5

Friendly staff and very helpful.

Raymond L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur A. 
Évaluation :
3

My contract clearly stated the name address and phone number for my drop off. When I arrived, they were closed 2 hours early. I tried to return to a different location, they would not accept the return. I returned to the original location as stated on the contract, there was no one there to help me. I waited on hold for 40 minutes to speak to a customer service representative that wasn't able to assist me. It was a horrible experience. The customer service was good at the pick up location in west Kelowna, there was clearly a mistake with the drop off.

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramone h.  |  Expérience générale 
Évaluation :
5

Helpful front desk staff

gisele y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN N. 
Évaluation :
5

The brake made a sound and weren't reliable. We told the agent when we gave it back. Great service at the end, but the brakes were a deal.

Chaput M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney C. 
Évaluation :
1

One person working and very poor communication. The customers seemed to be an annoyance

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim V.  |  Expérience générale 
Évaluation :
3

I rented a 26" van, and it was not available so I had to take a 20'. This made me have to take an extra trip and a lot more work, so that is disappointing. It also was very smokey in the cab of the moving van and not very pleasant. Outside of that people were very friendly and I would certainly use it again.

Jayson Z. 
Évaluation :
3

The rental trailer was very dirty.

Simon S. 
Évaluation :
4

7pm was a bit too early for no access to my storage unit

Ryan C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwen B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qumars F. 
Évaluation :
5

Moving is stressful and exhausting but the team at the uhaul in West Kelowna made this one very important step easy and friendly for me as I first rented a smaller locker and then rented the 15' cargo van. This wasn't the first time I've rented from this team and won't be my last. Thanks to all at West K uhaul. I really appreciate the service.

Marjorie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Our time using your facility has been truly helpful to us. Thank you for all you offer.

RON H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lea-Aline L.  |  Expérience générale 
Évaluation :
4

actually, the lighting is a bit hit and miss. some on, some off, some on sensors. this was not a major issue. overall the lighting is fine. one thing i suggest is having a garbage bin for items that break in moving. i had to load a broken desk in my car and now have to dispose of it.

Christopher E.  |  Expérience générale 
Évaluation :
5

calm, friendly staff who took care of everyone's needs in a timely manner.

Michel M.  |  Premières impressions 
Évaluation :
5

Every thing was fine with me thank you very much.

Stanley B.  |  Expérience générale 
Évaluation :
4

They made one mistake and I was compensated above and beyond I never asked for it even. I have so much confidence and appreciation for these guys.

Channelle S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan G S.  |  Expérience générale 
Évaluation :
3

My experience was a short three weeks needing storage in-between moves. When I dropped off the trailer I had to ask about the "free" one month storage as they were going to charge me from my reservation made separately online from my trailer reservation(trailer wasn't available from same location as storage). My personal lock purchased from uhaul years ago was being used on the unit (they still sell them). I wasn't told when I checked in for the unit that I needed to purchase a new uhaul lock, one that is harder to break into. A couple of days before leaving the unit I was forced to purchase the new lock, one that I will probably never use again. I only had one item in the unit that I couldn't fit in the trailer. Why I was able to go for almost two and a half weeks with a lock they don't recommend is beyond me. I guess anyway to make money when your unit is free for a month. I get the liability issues but I had insurance and I was leaving one item for two days. We were also not contacted regarding the whole storage unit going through a security upgrade so the access times were changed. I stood outside at 7pm at night, when I was told that I had access until 10pm and my card wouldn't work and no one could figure out why. I called the call centre and emailed the manager of the storage unit. Once I heard back from Ms. Love, by email there wasn't even an apology for not contacting us about the change in a access hours. There were no notes on the doors indicating this either, which would have been very helpful and saved me time in trying to figure out why. We've rented many trailers from this location and never had an issue, this just put us in a position of do we use them again due to constant lack of communication from staff. Disappointed all round.

Lynn F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B.  |  Premières impressions 
Évaluation :
1

There was a significant leak in the roof above my storage unit causing my possessions to get soaked. Still waiting for someone from claims department to call me back with a follow-up action plan for my damaged items. Haven't even been offered a complimentary month/months of storage. Staff on site was very helpful in assessing the damage and helping relocate my undamaged belongings to another dry storage unit. I'm still optimistic that Uhaul will handle this issue professionally. Chris Laurie

Chris L.  |  Premières impressions 
Évaluation :
5

👍

Kenneth T.  |  Premières impressions 
Évaluation :
5

Hello, Yes i moved in yesterday though there was some problem with the bank machine i was able to pay cash and get my new locker right away and hand in the old one. i put the lock and key on the counter as the attendant was really busy and everything went smoothly the units are clean and i even got a new couch from the recycling centre they have available for all of us to use. though it was kinda dirty its really great that they offer this because most people dont have a recycling place even though some people abuse it most of us dont abuse it so im thankful they allow it despite the few who try to ruin for all of us. very very deeply grateful and i know great karma will come for you guys to offer such a great and safe place to store our things.

Channelle S.  |  Premières impressions 
Évaluation :
5

Extremely clean facility

kari m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie D.  |  Premières impressions 
Évaluation :
5

Amazing service, above and beyond all the time. Will highly recommend this location. I've rented twice here now and each time Staff is amazing, friendly, and always happy to help. Grateful for you all! Thank you so much for everything.

Elle N.  |  Expérience générale 
Évaluation :
3

Rental unit not cleaned out and ready for use.

Steve B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM A.  |  Premières impressions 
Évaluation :
2

Staff are great but I had to wait about 70 min to unload my truck that took me about 20 min. The bays were full. One car was in there for about 3 hours while they looked for something in their locker. Those bays should be used for unloading and loading AFTER the clients find their things in their lockers.

CATHERINE G.  |  Premières impressions 
Évaluation :
5

Just moving to Okanagan from the West coast and had a "culture shock" from my neighbors and the local branch (of a bank I have dealed with since 2006). But the staffs of the West Kelowna Uhaul have proved there are people in this area are kind and helpful. They made me feel people like me, an Asian woman with disabilities, is welcome here. They have one of the best customer service I have seen in my life. And I have been to many other places on earth. Thank you guy!

Danli P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen M.  |  Expérience générale 
Évaluation :
5

The gentleman that helped me with the paperwork was very helpful. He made everything feel so simple. I really appreciated his help.

Mary Lorraine M.  |  Premières impressions 
Évaluation :
4

great storage facility, will use them again for sure

Cathy E.  |  Expérience générale 
Évaluation :
5

Clean, well lit, nice to have the large carts to use. Would be nice if units had lights inside. Very dark.

Darryl S.  |  Expérience générale 
Évaluation :
4

Good experience overall. Truck rental process was fairly straightforward and I was even encouraged to take a pic of the dashboard to ensure there was no dispute over mileage or gas. The truck itself was clean and ran well, and was maintained. The drop off process after hours was simple and after the dust settled the price was very affordable as well. The staff were friendly and knowledgeable as well. When there were a few bumps in the road, the manager of my location made sure I left a very happy customer by quickly solving any minor issues that arose. For storage unit rentals: the building is always warm, clean and well lit, everywhere is camera'd and even my gf felt comfortable there alone at night. Again the staff are all very warm and helpful. Will definitely use uhaul for my future storage/moving needs.

shelby s.  |  Expérience générale 
Évaluation :
5

I never had any concern whatsoever about the security of my things. If I had questions, the staff were always very helpful, knowledgeable, and efficient. Quick to lend a hand if needed. I appreciated being able to have my things somewhere warm and secure. Thank you so much for a positive experience. I will use your service in the future if I need it. Heather Persall

Heather P.  |  Expérience générale 
Évaluation :
5

Everything was good 👍

terrence p.  |  Expérience générale 
Évaluation :
1

Considering I had put everything of value that I owned in my storage units to keep them safe so I wouldn't have to worry about them going missing and the day after I paid 600 to get caught up cause I didn't want to lose everything I owned that either had sentimental or $$ value ( heavily on the $$ side) and the same night someone stole everything of value, leaving my packed full unit only 1/8 full when it was packed floor to ceiling from the back to the front. I am very very very unhappy with the staff the security and the whole company and would only recommend people to NOT USE your facilities unless they want to lose everything they own like I did. I easily had well over 100 thousand spent on just my tool collection in fact it was well over that and that's just my tools I had many other expensive belongings there as well. The staff member who I spoke to when I found my unit empty the next afternoon after I was there as it closed the night before and had everything still in it. He said he would find out who it was and let me know before I was gone and before his shift ended but when the cops showe$ up he said his shift was up and his co worker would continue looking thruthe videos and he left promptly at 745. I left after the cops gave me my file number. Then when I came back the next day to see what they found his co worker said he wasn't sure what I was talking about and the guy I was dealing with hadn't said anything to him about it. Then a month or so later the weekend manager of sorts sent me an email saying my account was overdue and I owed for the 2 large units I rented originally which I had emptied the first one when I got caught up and then I switched out of the large one after it was robbed to a smaller one which she was apparently not informed of me cleaning out either or my unit being robbed or the unit I switched into after cause I only needed one of your smalllest ones. And when she asked who I spoke to after I found my unit was broken into I gave a description and she then said he was a bad boy for that and not to worry cause she was going to smack him on his pee pee when she seen him next. This was when I had had enough and said wow that is just awesome and not surprising this would be a reaction to my situation considering what a joke the who experience was and I was glad she found my loss of everything I had been collecting since childhood and everything of value I had put there so it would be safe and what happened. It got stolen from there. I still haven't filed a claim cause I have been too upset to bother trying to and plus the 10000 u guys cover with insurance couldn't come close to covering the loss I incurred while I had my things there so it too seems like a joke or a slap in the face at least. Sincerely upset and extremely dissapointed…. Juna Lang 1-250-801-8145

Juna L.  |  Expérience générale 
Évaluation :
5

Thanks for being so accommodating.

Darryl S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia D.  |  Expérience générale 
Évaluation :
3

Some staff were helpful, others were not. Tires on cube van could not get up my driveway. I had to get a neighbor to help me both times even after shoveling and putting ice melt on my driveway. My neighbor had to tow me out twice. When we arrived in the morning there was only one employee who was working so hard by himself. The time teying to get up my driveway which not steep took too long and lost time. I did get a refund and the staff was understandable. Do your vehicles have to pass a commercial vehicle inspection?

cathy w.  |  Premières impressions 
Évaluation :
5

The agent was very knowledgeable and extremely pleasant and helpful.

Karen K.  |  Premières impressions 
Évaluation :
5

I had to move my daughter out of her place due to an emergency, and it was very stressful. The staff at the West Kelowna location were exceptionally helpful. I cannot thank them enough. The day I moved the stuff to the storage lock-up, it became clear I would not get finished before close, as I was on my own. I did not get the name of the male employee who helpfully provided me with a larger locker for overnight so I could just throw the rest of the furniture in until the next day. Upon the next day, I decided to trade up to the larger locker from the smaller one.. Chrissy is a real star. I had many interactions with her, and all were positive.

Ellen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON T.  |  Expérience générale 
Évaluation :
5

Great experience no issues easy to switch over do my payments and appreciated the payment reminders. Would totally use uhaul storage again.

amy s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall M.  |  Premières impressions 
Évaluation :
5

Christiana at the west Kelowna location was incredibly helpful and friendly. I can't say enough good things about her. She was very busy, but never made me feel rushed or as though I was an inconvenience to her. She is a real star.

ellen m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana w.  |  Expérience générale 
Évaluation :
3

Didn't appreciate the transient population hanging outside of the entrance points. Would have been nice to see things cleaned up inside better, had a unit near mine have a water leak causing all sorts of rubbish and filth blocking my unit for a period of time. Would have been nice to be notified of such an issue.

Wilson E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER K.  |  Expérience générale 
Évaluation :
5

Matt went far above and beyond what was expected. Couldn't be more impressed!

GERHARD W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse H.  |  Expérience générale 
Évaluation :
5

Storage unit was exactly what we needed. Clean, well maintained and secure. My only comment is there was no light inside the storage unit itself.

Darlene M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edna s.  |  Premières impressions 
Évaluation :
1

My unit was broken into after I had phoned and reported my key missing and even though I had insurance on the unit they would not do anything to help me because I owed 65$ I was unable to pay at the time. Horrible service .

saige H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek B.  |  Expérience générale 
Évaluation :
5

Everyone was so kind, friendly and helpful. The courtesy carts were also extremely handy. The security procedures of the facility were also very comforting.

Darlene M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Al S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASSIDY C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katlyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY S.  |  Expérience générale 
Évaluation :
4

Good friendly service thanks Crissy

marty s.  |  Premières impressions 
Évaluation :
5

Staff at the West Kelowna Uhaul went above and beyond for me after I made a mistake on my storage needs. Outstanding customer service!!

Alexandra G.  |  Expérience générale 
Évaluation :
5

When we arrived we realized we did not have a large enough storage compartment for our belongings. I asked the young fellow inside if there was any other compartments available near ours. With no problem he located a locker just 1 compartment away. It was great and very convenient.

Wayne S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan l.  |  Premières impressions 
Évaluation :
5

This place is amazingly clean and very well lit. The staff are super polite and friendly from the front office to the folks helping with the tidyness, everyone was helpful and seemed quite happy to work there. Unit was easily accessible. Will definitely use them again.

larry b.  |  Expérience générale 
Évaluation :
4

So far so good .. Some of the junior staff were not knowledgeable but understandable.

Tuscan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W.  |  Premières impressions 
Évaluation :
5

Thank you to your helpful staff! Chrissy was amazing in west Kelowna and Len was also very helpful.

monique d.  |  Premières impressions 
Évaluation :
5

Excellent customer service:)very clean and reasonable prices!

ROBIN L.  |  Expérience générale 
Évaluation :
4

Very good

Larry M.  |  Premières impressions 
Évaluation :
2

An employee allowed somebody access to my storage locker, the employee cut off my lock amd allowed the person, not listed on the account as my name is the only one on the account, allowed them to remove the items from the locker. The fact that an employee cut a lock off a locker for a person who is not named on the account, did not have a key or an access card, is absolutely mind blowing. I have opened a police file regarding this matter, aswell as forwarded all relative info to my lawyer. I will never recommend this business to anyone.

greg s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph C.  |  Expérience générale 
Évaluation :
5

The U-Haul front counter reps were excellent to deal with and very hassle free. I was not a fan of my mobile pickup after being told I had to go to Coquitlam and half of the process was broken on the mobile check in page...but the staff at the West Kelowna location definitely made up for it with how awesome they were.

Brenden B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina B.  |  Expérience générale 
Évaluation :
5

Ashly at the Westbank U-Haul storage facility was professional and extremely helpful. She provided service that was above and beyond her responsibilities. Thankyou very much for all your help and we wouldn't hesitate to recommend your facility and service. Thanks again. Cliff

Cliff S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atlyn B.  |  Expérience générale 
Évaluation :
5

I will be back to use again

Steve S.  |  Expérience générale 
Évaluation :
5

Awsome people and facilities

emile p.  |  Expérience générale 
Évaluation :
5

Great staff

carmen f.  |  Expérience générale 
Évaluation :
3

The facility in West Bank Kelowna, has the majority of the storage rooms above ground level and the only way to access them is through stairs. It makes it very difficult to use them when storing have and/or large items. A kind if lift table would be very helpful if installed in one of the two accesses. Merci

LUCA S.  |  Premières impressions 
Évaluation :
5

Great work all around

Chad G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frank C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaun h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martin H.  |  Expérience générale 
Évaluation :
5

friendly stuff and lots of room.thanks

Boris M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERYL H.  |  Premières impressions 
Évaluation :
3

The business part and convenience , price, staff, hours , customer service , all top notch except my problem has not been solved yet as I had my cart taken away while organising my locker and I had items on my cart. I have called and made an inquiry. I was told 72 hours response but no returned email. Please contact me to know what's going on with my stolen items because insurance is part of the cost

JESSICA H.  |  Premières impressions 
Évaluation :
5

Very clean. Staff are efficient, helpful and accommodating and friendly

linda P.  |  Premières impressions 
Évaluation :
5

Thank you for all your assistance, I appreciate your kindness and helpful support.

Elle N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE A.  |  Expérience générale 
Évaluation :
5

Staff couldn’t have been nicer or more helpful.

Vera K.  |  Premières impressions 
Évaluation :
1

The manager of this facility... Ashley Love is rude, unprofessional and very flippant. Instead of being helpful I received no call backs at all. I couldn't contact anyone by phone there actually. I called UHaul head office and made a formal complaint after my concerns were dealt with in a 3 minute conversation with someone from head office but Ashley drew things out for almost a month with zero support and help for the situation I am in presently. I would never recommend this facility amd uhaul should seriously do an audit on their staff in West Kelowna.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan V.  |  Premières impressions 
Évaluation :
5

Excellent service given each time we were in, whether to purchase items, rent trucks (twice) or needing clarity on an inquiry. Will come back to uhaul if storage is required again or if a vehicle is required. Thanks so much. Roman 

ROMAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shaun c.  |  Expérience générale 
Évaluation :
3

The fact that there is no elevator or stair dollies to use the upper storage facility in the Westbank U - Haul is quite frustrating. It is unclear to me that you would open a facility with an upper floor with no convenient access to use the storage lockers. It is also a shame that to use the lower floors it is quite expensive. I feel that I will shop around to find a storage facility that has better pricing and is more convenient to use.

Ryan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADIA o.  |  Expérience générale 
Évaluation :
5

The young man who helped me was SO polite and informative! My only concern is that the lights in the storage unit go out after awhile and I have to leave my unit to go motion activate them again. Is it possible to put the sensors in the middle as well, for those of us not on the end close to the sensor?

Sara N.  |  Premières impressions 
Évaluation :
5

The lady who helped us was friendly and helpful.

darci o.  |  Premières impressions 
Évaluation :
2

My storage area was not clean. I don't know if the hallway tile is stained but it didn't look very clean.

Lorna O.  |  Premières impressions 
Évaluation :
5

Merci

Boris M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin W.  |  Expérience générale 
Évaluation :
5

This place is awesome.

ROBERT R.  |  Expérience générale 
Évaluation :
1

One of the storage units LEAKED water on my boxes. Therefore I had to pay for the inconvenience of opening each box and removing the goods to another dry box for storage. I think U-Haul should have offered to recompensate me for the extra expense and until they do, I will tell my story to anyone who asks how my U-Haul experience was with U-Haul in West Bank B.C. On. Old Okanagan Hwy. Regards….Doris Ritchey

Doris R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassidy P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jake d.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly

Cole P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine & todd M.  |  Premières impressions 
Évaluation :
5

We upgraded to a larger locker. The staff were very knowledgeable, friendly and had our new locker contract done very quickly. Merci.

Donna B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rene C.  |  Expérience générale 
Évaluation :
5

Excellent customer service staff, very well maintained and impressive storage facilities in West Kelowna

Elizabeth C.  |  Expérience générale 
Évaluation :
5

Would be nice for the access hours to be later is all.

Jason H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE E.  |  Expérience générale 
Évaluation :
5

Awesome service

Laila B.  |  Premières impressions 
Évaluation :
5

Excellent security. I received a message if my storage door was open. Excellent customer service person. Changed the reservation storage unit to one that was my preferred choice and now currently available. A wide range of storage is available.

James I.  |  Premières impressions 
Évaluation :
4

The service was far above average. Very friendly and helpful. The storage unit and the warehouse both needed to be cleaned. There was all kinds of stuff left by presumably people who have storage there (underwear, dog food etc). That clean up should be done on the daily

Audra B.  |  Premières impressions 
Évaluation :
5

Clean location easy access to lockers

GARETH R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ART S.  |  Premières impressions 
Évaluation :
5

Staff were excellent facilities were clean.

Roy L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara H.  |  Premières impressions 
Évaluation :
4

My only complaint is that the inside storage lockers aren’t available past seven or not accessible

Jan M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN S.  |  Premières impressions 
Évaluation :
5

Everything was great! The staff were awesome, it was very convenient, everything was clean. I had no idea about what size storage I would need and staff totally helped me!

Jennifer G.  |  Premières impressions 
Évaluation :
5

Such great service by the front desk lady. Thank you from Christina

Canadian Appliance Parts C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlo R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julia f.  |  Expérience générale 
Évaluation :
4

The young man that helped me was on by himself. He had 3 things going on at once and was amazing at his at his job.

Mitch G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul G.  |  Premières impressions 
Évaluation :
5

Friendly, knowledgeable & courteous staff. Excellent environment.. Good to know our items are stored under ideal conditions. 

ROMAN S.  |  Premières impressions 
Évaluation :
5

Staff were so friendly and helpful.

Robert l.  |  Premières impressions 
Évaluation :
5

We really enjoyed the air conditioning as we unloaded and loaded. Everything went smoothly and we would definitely recommend Uhaul. Thank you.

peter b.  |  Expérience générale 
Évaluation :
1

The Female staff were what I consider rude, making me feel like I wasn't a paying customer. I certainly didn't feel valued as a client and was judged unfairly because a friend of mine whom was on the property with me had previously caused some issues for them. Regardless I was put on a probation type of contract which I was only able to access my unit with someone opening the main door for me. While being treated like I was the one whom did something wrong. I would never recommend this location to anyone. Thank you for Reading this.

kim c.  |  Expérience générale 
Évaluation :
5

Thanks for the great service!

Tom C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B.  |  Expérience générale 
Évaluation :
5

The girl who helped me was great. Very friendly, knowledgeable and easy to deal with.

Jesse C.  |  Premières impressions 
Évaluation :
5

I have experienced exceptional service. Extremely professional yet cheerful. Thank you for that.

Dirk W.  |  Premières impressions 
Évaluation :
3

Very unhappy that i paid my bill a couple of days before I closed account and I don't get a refund..How does it feel to work for a company that has a policy in place that is basically theft.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandeep m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert and Helene T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brierley M.  |  Premières impressions 
Évaluation :
5

Impressed with the customer service and help that the staff provided. Would use again and recommend.

Aaron L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyla edward L.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DARCY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia D.  |  Premières impressions 
Évaluation :
3

This is not a fair review as I did not move in - I received an urgent telephone call and had to empty my Unit into another unit as roof was leaking and water was coming. Christy did her best to help.

barbara q.  |  Premières impressions 
Évaluation :
1

After being charged 1 months fee for just 3 days into the month I lost all faith in UHaul. Because it's a company policy I'm extremely disappointed in UHaul but I have to give huge pluses to the manager and staff at the Westbank store to making this right for me. I give the team there the highest rating but I can't for UHaul for this company policy, it's another form of stealing as far as I'm concerned

Mark M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dustin s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bernardus k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris h.  |  Expérience générale 
Évaluation :
5

Staff is amazing!

Elizabeth C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilles G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne n.  |  Premières impressions 
Évaluation :
1

Got locked out

Mohammad R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaleem S.  |  Expérience générale 
Évaluation :
4

Not knowing the size of storage unit when speaking to uhaul rep when booking, it unfortunately was not suitable when I arrived. The uhaul rep at location was extremely helpful and took us to different units until we found a suitable unit.

CAROL B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G.  |  Premières impressions 
Évaluation :
5

Like the drive up out door storage

Jamie F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B.  |  Premières impressions 
Évaluation :
5

The staff at this facility are super friendly and very knowledgeable. Also they are super efficient.

CECILE V.  |  Premières impressions 
Évaluation :
2

Failure to warn about automatic door closures resulted in a very unsatisfactory experience trying to back in to the unloading bays. While I may rent from U-haul again I will not recommend this location.

Bob W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rena z.  |  Expérience générale 
Évaluation :
5

I did recommend UHaul to my daughter and she used your company for her move and was impressed with your facility and staff.

brunhild b.  |  Expérience générale 
Évaluation :
5

Love the alarm system feature

Marlene W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN L.  |  Premières impressions 
Évaluation :
5

Very happy with the sevice provided by the staff. Happy to recommend UHaul.

Richard H.  |  Expérience générale 
Évaluation :
3

Everything was good, however I did not take the unit as it was too far from the loading doors.

Gary D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jane H.  |  Expérience générale 
Évaluation :
5

My wife and I were impressed with the way the staff member 'checked-in' to our storage facility. Very friendly and would certainly keep using U-Haul!

dean shauna w.  |  Premières impressions 
Évaluation :
5

Great experience, highly recommend

LeeAnna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S.  |  Expérience générale 
Évaluation :
5

The indoor units are small and impractical and to not have an elevator or ramp to get to the second floor is a very unfortunate oversight on the feasibility of a well rounded facility.

Mike M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna b.  |  Expérience générale 
Évaluation :
5

The employee underestimated the size I’d need so furniture was jammed into the locker and caused damage to some items

maureen s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathryn R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vicki c.  |  Premières impressions 
Évaluation :
5

Very happy with everything so far.

Robert W.  |  Premières impressions 
Évaluation :
5

We were very pleased with all aspects of renting the storage unit, and would recommend UHaul storage to anyone needing a temporary space to store their belongings.

Bonnie P.  |  Expérience générale 
Évaluation :
4

Everyone was great in Kamloops and West Kelowna except Paula in Kamloops was not friendly at all

Debbie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff.

Mathew O.  |  Premières impressions 
Évaluation :
5

Thank you for making our rental so easy!

donna b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S.  |  Premières impressions 
Évaluation :
2

Friendly Staff! The units I got are ok no leeks and I hope it stays that way. The bathroom need to be cleaned more regular. The snow plow truck shouldn't be inside all day! It takes up a spot of valuable room. Ps you guy need more cart but not the mattress ones

Stewart A.  |  Premières impressions 
Évaluation :
1

Absolutely pathetically horrible . I will never use uhaul again . I was treated as if I was a crook , this is by far the worst company I've ever dealt with in my life

dustin s.  |  Premières impressions 
Évaluation :
5

Staff was great. From the reservation to the check in. Easy fast and affordable. Clean units and easy loading.

marios G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxyne l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harley B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C.  |  Expérience générale 
Évaluation :
5

Clean, easily accessible, wonderful staff who are knowledgeable & always prepared to assist if needed. I strongly recommend Westbank U-Haul. Thanks to all the staff my precious belongs were safe & accessible to me throughout the year.

jenny j.  |  Expérience générale 
Évaluation :
4

Thank you for making it easy

Toni B.  |  Expérience générale 
Évaluation :
5

The "gentleman" at the front was extremely kind, he went above and beyond my expectations. Moving sucks, and he made my day so much better! I would definitely recommend!

carmen f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon D.  |  Expérience générale 
Évaluation :
4

While renting a truck on line, I continued to read about all the amenities. I was later offered a storage unit for 1 month free. I took the offer as I was needing storage anyway.

Tamarra K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan V.  |  Expérience générale 
Évaluation :
4

Very helpful. Fast process getting set up

alex h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trish K.  |  Expérience générale 
Évaluation :
4

I had issues with the truck, I rented in langley, but staff in Kelowna were helpful and tried to assist us

Andrew L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxyne l.  |  Premières impressions 
Évaluation :
5

Great service; helpful and friendly. Thank you.

Kenneth F.  |  Premières impressions 
Évaluation :
4

I found the staff at West Kelowna u haul extremely helpful and service was fast. The only downside was often a couple bay doors were out of service at once so you were either waiting or hauling your stuff from the parking lot in.

Jill D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russel b.  |  Expérience générale 
Évaluation :
2

We certainly locked our car between loads. Majority did not wear masks. Garbage was overflowing and disturbing. The floor was filthy. There was hair and fingernails stuck to the floor with smashed food and sticky liquid. We saw acetalyne tanks being loaded. 3 of the garages were closed for a week. We were alone there and only one cart was available. The items left by others is a great idea. Perhaps permanent shelving with a sign would be an improvement? When we head a question the office area was always busy with only one person working.

Clint D.  |  Expérience générale 
Évaluation :
4

The rep that day when I went to offload and hand in the truck was a female and she was not too helpful in her explanation and showing me when I told her I did not understood. I had to call a male who was working to help me and he was very helpful and kind to me.

EVELYN D.  |  Premières impressions 
Évaluation :
2

On two occasions, a worker named Tao had very poor customer service skills. She was intentionally unhelpful, abrupt, wouldn't listen, and rude. And she wouldn't accept my answer or explanation for what she was accusing me of. Due to her customer service, I will not give UHAUL in West Kelowna my business anymore nor would I recommend them.

Rodney H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clear Jelly Stamper L.  |  Premières impressions 
Évaluation :
3

I had seen things on the news about West Kelowna Uhaul. Some kind of standoff I was worried about going to my storage unit. I had seen a man that may have slept in his car outside the uhaul. I just didn't like how dirty the bathroom was and thank goodness I didn't always have to utilise the facilities. The staff seemed for knowledgeable about they're jobs and worked as efficiently as possible. That was great.

Janice T.  |  Expérience générale 
Évaluation :
4

We didn't receive the summary in the email as there was no attachment "below ". Just a minor oversight I am sure. Everything else was fine in my experience with U-Haul storage lockers so far. It's a very clean place and the staff is great.

Darryl O.  |  Premières impressions 
Évaluation :
3

The facility could use a few more larger carts to carry oversize items. We liked that they have used boxes in the front area that people can take for packing.

Don&janet M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone H.  |  Expérience générale 
Évaluation :
3

Lighting problems with in the building hard to see anything without a flash light, hard to get into my unit when i needed to. lots of garbage laying around from abandoned units or left behind from move outs.

Ron b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON M.  |  Premières impressions 
Évaluation :
3

Check in took a very long time and prices did not match the website but were higher (I wrote them down). The 1st key card never worked. We returned with our storage items and couldn't get in. They gave us a new access card, then 2 door-bay garage doors were broken so we had to drive out again as the number 1 and 2 doors either didn't lift or close. We are seniors so asked for a close by locker. The locker they gave us was very very far from the entrance. Despite all this, staff were friendly and apologized for the hassles and gave us a lock for our trouble.

Don&janet M.  |  Premières impressions 
Évaluation :
5

Totally satisfied with the location except for not being able to reach anyone on the phone, ever. I called at least a half dozen times over the term of my rental and waited up to half an hour with no response. I understand they may be busy but there should at least be an option to leave a message or get a call back.

VERN K.  |  Expérience générale 
Évaluation :
5

very good to work with. But there needs to be more communication between the call in lines and the actual storage facility

craig s.  |  Premières impressions 
Évaluation :
4

Satisfied and well treated by staff. BIG negative last minute surprises finding out that I can ONLY use a certain lock ($9,95) on the storage unit, and that storage units have limited hours for access. Not good!

glen p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathy p.  |  Expérience générale 
Évaluation :
4

Hi: I really was impressed with your business, you've exceeded well over above on helping and accommodating my needs and I appreciate this very much. Yes I will definitely tell people family and friends on your warm well organized business. All the best to you in the future. If I need more storage after I've reorganized my apartment I will be knocking on your door again. Thank you for everything from Donna Robins

Donna R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda s.  |  Expérience générale 
Évaluation :
2

3 of the 5 bay doors are NOT working. We had a 'lady' steal a mattress inside the loading area, the blonde front desk lady looked through the footage but would not comment or help, we had to block the bay door, call the police to get the local drug addict (the policeman's words and her name is Megan) to review tape and ultimately return the mattress.

SHeryl h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katlyn S.  |  Premières impressions 
Évaluation :
5

I ordered a 15 foot truck and at the day before I went to Kelowna to get my stuff u sent me an email which I didn't check until later in the day due being busy. They gave me 26 foot and for the same price and said the fuel consumption would be the same. It wasn't I spent 200 plus on fuel. Also I was so scared driving that big truck coming to Vancouver. I'm not impressed at all!! I feel that I should be reimbursed some of the money for the fuel if I don't I will not use your services again and will not recommend anyone using your company. I have used your services several times and your service where pretty good except when I ordered a trailer it was to be picked up in New Westminster and the very day Went to pick it up the office had no trailer so we had to call uhaul to find out we had to go all the way to North Vancouver to pick it up. I was on time schedule and had to be out of my place by noon so that happen. However u did compensate us. The reservation was under Melissa McDonald and William Curry. We also used your services for a storage unit in Kelowna and rented a box trailer. The service for those things was excellent.

Melissa M.  |  Expérience générale 
Évaluation :
1

I reported several times over last year to staff and managers that there were people living in the lockers to no avail. Only when lockers were broken into as advertised on castanet news feed ,then Uhaul decided to let customers Manager Matt Geisbrect talked to me with alot alot disrespect about problems at Uhaul.

randall w.  |  Expérience générale 
Évaluation :
4

Very accommodating staff.

Maria F.  |  Expérience générale 
Évaluation :
5

Great staff

russel b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nima T.  |  Expérience générale 
Évaluation :
2

The facility was filthy and there were always bay doors broken. The loading area is always full of garbage, the parking lot is chaotic and the facility feels very run down even though it's only been open a few years.

whitney l.  |  Expérience générale 
Évaluation :
1

Phoned these people three time and explained that we were moving our house furniture to this storage. After driving from Abbotsford to Kelowna we found that the storage was on second floor and no ware near our truck. It was a night mare. I had to stand in the parking lot and find a new place to store our furniture. Thank god budget storage was able to help us out with proper storage for a truck full of furniture. We were so appointed with U-Haul. I would never recommend this place to anyone. Staff (two guys) were over whelmed. The frustration U-Haul caused me and my family is why Im giving this feed back.

antony c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn S.  |  Premières impressions 
Évaluation :
1

Moved our house hold from Vancouver to Kelowna only to find this storage was a complete screw up. No large units on ground floor as requested. Line up out the door with one staff member trying to help Complete let down after calling a number of time. Had to call Budget storage to get what we thought we would get here. Sooooo frustrating.

antony c.  |  Expérience générale 
Évaluation :
4

The crew at the unit were above amazing and helped us greatly get through personal circumstances during a difficult time. I did have problems with someone breaking into one of my units and crazy gluing the lock on another one of my units but the staff were very quick to react and help with the situation and nothing was missing. Overall would highly recommend, things happen some of the time that are beyond our control and very happy with Matt and the team at this location.

Morpheus G.  |  Expérience générale 
Évaluation :
2

The manager Matt was disrespectful and threatening

kory h.  |  Expérience générale 
Évaluation :
4

Processing of rental was a bit too long and no seats available for customers waiting. Resting benches in loading and unloading bays would be appreciated for tired people unloading or loading. Merci.

Jerome Chow Kee C.  |  Premières impressions 
Évaluation :
1

U-Haul you have some good staff at this location but U-Haul as a company is so substantially run from your H.O. I find it refreshing that a company so large can be run by so many incompetent people. I'll never be without a job no matter what degree of a mental illness the challenge I may ever end up having. The amount of times I've called and hours I've spent waiting to talk to somebody is ridiculous but you guys are very good with the emails for payment and contacting my own family across the country because you've made a clerical error for my payments that's pretty clever you guys suck I would never use you again or recommend you to anybody. Have you ever heard of Raving fans or hub much faster bad news travels and good don't count me as a raving fan understand things happen and you got to deal with them how you deal with them makes all the difference in the world you guys don't deal well with it

peter l.  |  Expérience générale 
Évaluation :
2

Multiple times there were transient people inside and outside the facility.. did not feel safe in the Uhaul building. This was not always the case but since the beginning of 2020 I felt it was not a safe environment. Quite often the large loading doors were left open with no one around. Anyone can then walk in! Staff was always friendly!

donald s.  |  Expérience générale 
Évaluation :
2

I was very disappointed that I rented a van to move and was charged for 2 days and 2 days insurance when we had it back in time. The reason we were charged for the extra day was only because we had to wait in line, then fill out paperwork to get a storage unit, then put the remainder of our move stuff in the storage unit. I wondered why we were charged $140 then upon leaving noticed that I was charged for an extra day and another day of insurance as the truck sat in your loading dock and parking lot. Very disappointing to say the least.

peter c.  |  Premières impressions 
Évaluation :
5

Moving our belongings in was seamless and simple. We rented an upper 5x5. Would definitely recommend the space but is very helpful to have another person with you as you use a flight of stairs to access.

Patricia N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robyn N.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deborah F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasia R.  |  Premières impressions 
Évaluation :
3

Our issue was that the garage doors never stayed closed. This made having to use a passcard almost a moot point. Any person could gain access to the facility, hide in a back corner and then stay after hours. I imagine this is how the homeless people got in there last week. I also think that the floors could be cleaned once in a while. It's pretty dirty and with the current crisis happening, it would help a person feel more comfortable. Staff are always great at this location. I do think they're understaffed during busy times given the size of the facility and location for trucks/trailers.

Mark B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerzy N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARRIE C.  |  Expérience générale 
Évaluation :
2

Horrible

EILA Q.  |  Premières impressions 
Évaluation :
2

I would recommend it to a man not to a woman, your location because of all the homeless scary looking customers that are spread out on the floors in the aisles inside the rental units. Perhaps I was there at a bad time but I did not feel safe, and I did not feel safe leaving my vehicle even though it was inside.

peter l.  |  Premières impressions 
Évaluation :
5

all good !

Jerzy N.  |  Premières impressions 
Évaluation :
4

Thank you for your professionalism kindness politeness, from Donna Robins

Donna R.  |  Premières impressions 
Évaluation :
4

I have used your storage units twice in 2 years.. this last time I was vacating the bays were dirty and full of junk.. police were there charging homeless people with drug possession and living in there cars with no plates. They were parked across from the bays. 2 men loading up many dirt bikes and parts who were approached by police regarding ? Stolen property and drugs. I was scared I might get robbed so hurried to leave. There was a homeless girl with all her clothes spread out and she looked like she needed a fix. I expresssd my concerns to both the men working there. Also the trolleys were filthy and I couldn't put couchens on them as they looked like coke was spilled all over.. all the trolleys were like that. I was disappointed with the place..

Melanie Mae F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

colleen B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyler n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L.  |  Premières impressions 
Évaluation :
2

At times the loading bays had a Blue truck parked day after day with their dog roaming loose with their garbage strewn all around this truck. Looked like this person was homeless and living in the bay. Also the washroom inside was very dirty as well the floors in the hallway of the storage units were very dirty. Currently I would not recommend this business as it stands.

barbara a.  |  Expérience générale 
Évaluation :
3

I always found staff members were very polite and helpful and I can only say good things about them. However, it was very dark in the aisle where my locker (1923) was located. We asked staff to turn on the overhead lights, and were told they were on and were activated by motion sensors. However, only about one long bank of lights was on for every five-six banks of lights, and our locker was halfway between the two illuminated banks of lights. Also, it looks like someone had been running a bike repair shop out of one locker and had spray painted the bikes in the hallways leading to our locker - lots of evidence of spray paint on the floors making it look very dirty. Normally, the facility is quite clean, but on the day we last visited, March 28, the lobby into the storage area was overflowing with junk that people had abandoned. Perhaps there was a staff shortage due to the coronavirus. When we first rented the locker in October 2019 we were very impressed with the site, but as the months went by I started fearing for my safety when I visited late at night or early in the morning because it appeared that people were living in some of the lockers and they were quite scary.

Jill N.  |  Expérience générale 
Évaluation :
3

Went in on friday and got a storage unit the lady who helped me was very new and had to get another associate to help with each step. Which would have been fine given the other associate didn't leave after each step. If she was that new someone should have been there or stayed with her to help her/me. Took over 30 min to finally get my storage unit. The other thing that was very disappointing was the lack of social distancing and cleanliness customers lining up in two lines side by side two associates working less then 6ft. Apart. Then when you got in the storage unit even worse instead of making people park in every second bay so people could keep there social distances they were letting every one use every day parking side by side less then 6ft apart then the carts were being used by several people with nothing around to even clean the carts and none even cleaning the carts. Even one time we came in there was a homeless person inside the supposedly locked bay rummaging thru stuff and touching everything. Very disappointed with the social distancing efforts made and general sanitation with this store given the times we are in.

Ryan D.  |  Premières impressions 
Évaluation :
4

Was the location clean? No not really.. staff is off due to virus leaves.. thats fine. The local staff are great.. BUT,... I called the number for the location i was redirected to Connecticut and spoke with a young lady who has no idea where I am.. Mispronounced badly the city i live in and the street this location is on...Typically these things dont bother me, but seriously this woman is ignorant.I took it as an insult but honestly as a Canadian i expect nothing less from a US firm... embarrassing. Time for location of office and access are now a bit more limited. I understand and it does not bother me.. however this location will HAVE to remain open somehow as life does go on for others.

craig m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa J.  |  Premières impressions 
Évaluation :
5

Mathew was awesome. He was friendly explained everything about the facility and showed us our locker.

john P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

myles m.  |  Premières impressions 
Évaluation :
5

Sam was very helpful

Diana T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn B.  |  Expérience générale 
Évaluation :
5

The facility was very nice and the staff were very helpful

Cameron K.  |  Premières impressions 
Évaluation :
4

none

Ron b.  |  Premières impressions 
Évaluation :
5

Wonderful service. Many thanks.

Lesley V.  |  Expérience générale 
Évaluation :
5

Great place to store your stuff

Jane M.  |  Expérience générale 
Évaluation :
5

Erin was very helpful and a pleasure to deal with !!

terrence p.  |  Premières impressions 
Évaluation :
5

I would definitely use this facility again

Robert P.  |  Expérience générale 
Évaluation :
4

I was disappointed that you didn’t offer pro rated cancellation rates and I was also unnerved and upset that you allow dogs ( police dogs ) in the facility I am highly allergic

larry c.  |  Expérience générale 
Évaluation :
5

It was nice for the lady to give me a lock since i didn't have one at the time, and she was very nice, easy to talk to she is awesome made me feel welcomed.

TESSIE A.  |  Expérience générale 
Évaluation :
5

Great place. Great staff.

LANE b.  |  Expérience générale 
Évaluation :
5

Matt was awesome at explaining the different size lock-ups. The security system etc etc. Put my first load into my space this am and it was easy and controlled.

kay a.  |  Premières impressions 
Évaluation :
5

I didnt have a lock and they were nice enough to give an extra one. I was in a rush so that was awesome

TESSIE A.  |  Premières impressions 
Évaluation :
5

Great facility... all indoors and heated...

Bradley S.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and very helpful. The storage facility was excellent. The best U-Haul storage building I have been in. Thank you.

brenda s.  |  Premières impressions 
Évaluation :
5

The customer service was excellent and they went above to help me with allowing access after hours as I was delayed in my move. Everybody was friendly and helpful. Clean trucks and storage facility !!

Carrie W.  |  Premières impressions 
Évaluation :
5

Excellent staff and service

Nicole P.  |  Expérience générale 
Évaluation :
4

I liked the easy access and the hours open. The loading bays are used by many people it was great to see them get organized and cleaned up. Thanks Bruce

Clarence Bruce L.  |  Expérience générale 
Évaluation :
4

You need more help during busy hours Each time i have come and needed to ask something it was at least 15 20 minutes if someone was being checked in or out

Craig B.  |  Expérience générale 
Évaluation :
5

Great staff in West Kelowna

greg m.  |  Expérience générale 
Évaluation :
5

Certainly use again if looking for a storage facility in that area.

brad h.  |  Expérience générale 
Évaluation :
5

The staff at uhaul West Kelowna were very well organized, friendly and went out of their way to be helpful. I would recommend this location highly.

Norman B.  |  Expérience générale 
Évaluation :
1

You cut the size of my door in half, you allowed thieves to break into my locker and cause 800$ dollars damage and theft,you refused to pay for it you turned the lights down your the worst !!!

Raymond D.  |  Expérience générale 
Évaluation :
5

Customer service was excellent , prompt, courteous,& efficient. The facility very clean. I will definitely use U haul again & recommend to my friends.

MARINA R.  |  Premières impressions 
Évaluation :
5

Really expensive, but very nice facility. Love the Zellers tribute.

Olivia W.  |  Expérience générale 
Évaluation :
5

Very helpful and accomedating

David H.  |  Expérience générale 
Évaluation :
5

Matt and his staff were exceptional and always went above and beyond to assist me during the time I had my lockers. I was always greeted by name and with a smile, keep up the great work Matt. Wanda

Wanda O.  |  Expérience générale 
Évaluation :
4

The only thing lacking was a washroom for convenience. Maybe in the future.

Allison H.  |  Expérience générale 
Évaluation :
5

Staff were very helpful. I received great customer service.

Leanne P.  |  Expérience générale 
Évaluation :
5

Very helpful and accomodating, will recommend to friends and family.😇😇😇

fred l.  |  Premières impressions 
Évaluation :
5

Very quick and professional

VIVIAN N.  |  Premières impressions 
Évaluation :
5

Your west kelowna uhaul storage is excellent.

Gordon W.  |  Expérience générale 
Évaluation :
2

1 month ago I called waited onhold for 20min to cancel my unit. Today I had a bs email saying I was overdue and had to pay my bill and a$15 charge. So I got to waste my time and call in again. 

Jonathan M.  |  Expérience générale 
Évaluation :
5

Excellent service. Helpful, professional staff. If you need storage this is the place to go.

barbara q.  |  Expérience générale 
Évaluation :
4

Service was great. Only suggestion is that they post better instructions on how to access the storage. Instructions were not very clear, and I had to call security for assistance the 1st time.

Cheryl L.  |  Expérience générale 
Évaluation :
5

Convenient, clean, friendly, fantastic loading bay system, would use again and recommend to friends and family!

gary d.  |  Expérience générale 
Évaluation :
5

The staff at the uhaul in West Kelowna is amazing, best service ever!!!

Carlos N.  |  Premières impressions 
Évaluation :
5

Super helpful staff. Very clean and organized storage area

Michael J.  |  Premières impressions 
Évaluation :
5

Mathew was very good to deal with. A good manager.

fred m.  |  Premières impressions 
Évaluation :
5

I really liked the set-up. Staff very friendly. Wish there were 10 by20 lockers.

Jordie B.  |  Expérience générale 
Évaluation :
5

Manager very good service

andrew m.  |  Premières impressions 
Évaluation :
5

Very fast and great service, staff very pleasant and welcoming, help find what you need and take pride in their work.

Andre B.  |  Premières impressions 
Évaluation :
5

Nice building and the staff was excellent.

John C.  |  Premières impressions 
Évaluation :
3

Everything was great except one thing. It takes way to long to get to speak to an actual person. Waiting 15 minutes everytime you phone is totally unacceptable.

Cory A.  |  Premières impressions 
Évaluation :
4

This Uhaul moving and storage is the most professional and customer friendly uhaul I have ever used or stored with from Ontario to BC ! You have a big peace of mind storing your possession with them

maya l.  |  Premières impressions 
Évaluation :
5

The staff I dealt with both incoming and outgoing were exceptionally lovely to deal with. Very friendly, helpful, accomodating and kind. This kind of service is so very hard to find and too bad noroom

Deb e.  |  Expérience générale 
Évaluation :
5

Excellent

Peter H.  |  Expérience générale 
Évaluation :
5

Great staff...thank you.

larry b.  |  Expérience générale 
Évaluation :
5

The staff here are great. They are very friendly and accommodating. I have always had an enjoyable experience here

Travis B.  |  Expérience générale 
Évaluation :
5

Different rental broke so, Uhaul was able to get us an equal size truck which also included 30 days storage. For us this was a much better option. Staff were excellent from start to finish.

Peter H.  |  Premières impressions 
Évaluation :
1

Never again what a joke. Its so much cheeper & budget storage pay for 3 months and get 2 months free storage! U haul turns the lights off every 20 min and locks you out with at 8pm? Wow. I HATE UHAUL

Paul Y.  |  Expérience générale 
Évaluation :
5

Great friendly service

Nicole P.  |  Premières impressions 
Évaluation :
5

It's always about staff and this staff was great. Merci.

rick m.  |  Premières impressions 
Évaluation :
5

Assistance and service outstanding... Staff did not hesitate to help when assistance was requested.. James J..

James J.  |  Premières impressions 
Évaluation :
4

Very friendly staff. And very clean.

Joanne C.  |  Expérience générale 
Évaluation :
5

Great facility. I would use it again in a heartbeat!!

deborah t.  |  Expérience générale 
Évaluation :
2

We met a lot of issues through the whole process of our experience with uhaul. Double charged, broken trailer lights, and lied to about where to return the trailer...would not recommend

Shanice P.  |  Expérience générale 
Évaluation :
4

Easy and well organized.

Ken S.  |  Premières impressions 
Évaluation :
3

Would be nice to have a ramp or type of lifting device for taking heavy items in or out of a pickup if your by yourself.

Kerry N.  |  Expérience générale 
Évaluation :
1

worst experience of my life. Accused of a criminal offence and denied access to my belongings. humiliated publicly. Cleared of any wrong doing by law enforcement. No apology by UHaul, very unprofessi

Cody D.  |  Expérience générale 
Évaluation :
5

If storage needed again,will be back.

gord h.  |  Expérience générale 
Évaluation :
5

Everyone was so HELPFUL and friendly. The manager is extremely helpful and nice. If I needed another moving company I will definitely go back to West Kelowna. Thanks to all staff !!!

Josephine Elizabeth M.  |  Expérience générale 
Évaluation :
4

Had good service at both ends ,Indio,CA and here in West Kelowna. We did have to vacuumed the dog hair out df the truck when we picked it up and wipe down the inside,Wiper on drivers side was not good

bernard s.  |  Premières impressions 
Évaluation :
5

I would use Uhaul again for storage

jayne m.  |  Expérience générale 
Évaluation :
5

Nice place, good friendly staff.

Nathan R.  |  Premières impressions 
Évaluation :
5

Matt the manager, Erin & Noah have all provided us unbelievable service. They went above and beyond and we will definitely remain their customers moving forward. Great customer service!

Saul G.  |  Premières impressions 
Évaluation :
4

every time I was at my unite the lighting would turn off which made it hard for me to see going through boxes was very disappointed. other than that I was pleased with the facility.

Linda C.  |  Expérience générale 
Évaluation :
4

Great customer service!!

greg m.  |  Premières impressions 
Évaluation :
5

Friendly exelent

daniel G.  |  Premières impressions 
Évaluation :
4

If there were large high ceiling storage units available -- I'd still be a customer.

Kevin F.  |  Expérience générale 
Évaluation :
5

What a great experience...the staff were fabulous, well organized heated lockers. I felt my items were in a SAFE facility. I would highly recommend the UHAUL in West Kelowna.

Louise L.  |  Expérience générale 
Évaluation :
5

The customer service was fast, they had me in, signed up an out a there. I have had to use storage now an again as I live in a condo. I would definitely recommend your company. Thanx

tina k.  |  Premières impressions 
Évaluation :
5

Had great help from a lady and a young man, i'm grateful for the service I've been lended. Thank you, happy New Years

Brandon G.  |  Premières impressions 
Évaluation :
5

Would definitely use again and recommend to friends

MARK G.  |  Expérience générale 
Évaluation :
5

Awesome

james f.  |  Expérience générale 
Évaluation :
5

Little pricy place but staff was very friendly and professional

izak m.  |  Réservation 
Évaluation :
4

I appreciated the fact that I could call the store front desk and speak to an actual person usually within the first couple rings. Nothing worse than going through the U-Haul automated Phone garbage

Troy P.  |  Expérience générale 
Évaluation :
5

none

chris d.  |  Expérience générale 
Évaluation :
2

Facility good, staff good, however - - my account was lost in the computer system and all info had to be reentered - I put my account on auto pay and that also was "lost". Got notices account overdue.

Heather R.  |  Expérience générale 
Évaluation :
4

convenient secure friendly and helpful service

Mark G.  |  Expérience générale 
Évaluation :
5

This facility has been great to deal with. Merci

GARRY B.  |  Expérience générale 
Évaluation :
5

Matthew was an amazing facilitator who helped make the moving process surprisingly easy and smooth!

doug r.  |  Expérience générale 
Évaluation :
4

We were very happy with the hours and accessibility to our unit. Only thing I didn't like was an odd smell in the garage bay -like old rancid cooking oil.

Vivian D.  |  Expérience générale 
Évaluation :
5

Very helpful

nate t.  |  Expérience générale 
Évaluation :
5

Great service and helpful staff.

Georgia T.  |  Réservation 
Évaluation :
4

Quick, friendly service.

John and Liz M.  |  Réservation 
Évaluation :
5

was very helpfull and worked well around my everyday needs and or always answered my questions asked. customer service was very well met and outstanding.

Donna D.  |  Expérience générale 
Évaluation :
5

Extremely helpful and knowledeable staff.

Glen W.  |  Réservation 
Évaluation :
5

I love the new U-Haul storage facility in West Kelowna. It is clean, well accessible and lit. Staff is super friendly and helpful.

Sasa B.  |  Expérience générale 
Évaluation :
3

Old couches and other junk left in the loading area should be cleaned out immediately. Looks horrible

Verne H.  |  Expérience générale 
Évaluation :
4

N.D.

Robert C.  |  Expérience générale 
Évaluation :
5

Matt was a great help. Very friendly staff and great location. Will definately rent again if i need to.

charlene l.  |  Expérience générale 
Évaluation :
4

Good customer service. Need more than one person working at a time to shorten wait times, but overall friendly service.

kristy m.  |  Réservation 
Évaluation :
2

Rented a truck. Had to pick it up a hour away from where I needed it. Then had the garage door at U-Haul fall on my truck. Had to wait 4 hours to get it removed.

Chris I.  |  Expérience générale 
Évaluation :
5

No problems at all, thank you.

Steven M.  |  Expérience générale 
Évaluation :
1

I was delayed to leave Kelowna-Lake Country by almost 7 hours - 7 pm and had a ten hour drive ahead due to brake and tail lights not working on the trailer. No follow up from calls I made.

Bernice V.  |  Réservation 
Évaluation :
5

Friendly helpful staff. It was nice to see the size, shape and orientation of the lockers in the showroom.

Peter G.  |  Réservation 
Évaluation :
5

I recommend U-Haul Moving & Storage of West Kelowna to all and will use them for my future requirements.

yves l.  |  Expérience générale 
Évaluation :
5

The crew where always friendly and very helpful. Extremely happy with my experience with West Kelowna U Haul. Never had second thoughts of treasures safety and security.

Jane E.  |  Expérience générale 
Évaluation :
5

Manager and other staff excellent!

trish j.  |  Expérience générale 
Évaluation :
5

Easy, secure access

Jason M.  |  Expérience générale 
Évaluation :
5

The customer service was great. All of the staff were friendly and helpful. The facility was clean and well maintained.

Patrick B.  |  Expérience générale 
Évaluation :
5

staff friendy very helpful and accommodatiing

Jim W.  |  Expérience générale 
Évaluation :
5

Very helpful. Took a difficult move from Ontario and made things effortless. Would recommend Ubox service over a moving company any day.

james h.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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