Évaluations des clients U-Haul Moving & Storage of West Kelowna

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of West Kelowna

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Peter G. le

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There was a mix-up over the mileage for my truck rental (accidental overcharge due to incorrect mileage recorded on Uhaul computer system - Contract #: 96894080). However, Eryn Coombs stayed-on after closing time to resolve it and handled the matter in a professional and pleasant manner. Eryn is a very knowledgeable and competant staff member and always makes the rental experience a good one.

Robert S. le

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You seem to have it all under control I booked through an agent named Felicia in Phoenix she was awesome wish all customer service was that good yes I will recommend your company Thk you

Allison H. le

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The only thing lacking was a washroom for convenience. Maybe in the future.

Leland D. le

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Your staff could be more personable.They did a fine job but not very good customer experience. Also I get inconsistent information from each counter employee.

Earle G. le

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All good. The only thing I would improve is I keep getting the email that I qualify for a month free rent. I have a storage unit and have done the free month. Suggesting when renting a truck or trailer is maybe a free day of rent..

larry s. le

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Had to trade trailers as the 1st one the tail lights didn’t work.

Leanne P. le

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Staff were very helpful. I received great customer service.

John N. le

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Le client n'a pas laissé de commentaire.

don p. le

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Le client n'a pas laissé de commentaire.

Launna V. le

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Le client n'a pas laissé de commentaire.

shawn m. le

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The trailer was not swept clean when I picked it up. While picking up the trailer there was only one person in the store front and she was also the lot person. Understaffed in my opinion. Personnel was very courteous, friendly and knowledgeable. Equipment worked well. All in all good experience.

James W. le

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Le client n'a pas laissé de commentaire.

Marlene R. le

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This vehicle had broken glass and organic material (tree bark or mulch) under the cargo-area non-skid mat.... not cool. Either the previous renter(s) had not cleaned up their mess or UHaul at this location has lax inspection... no reason for it, the mat lifts easily and all it needs is a swipe or two with a broom. Otherwise, no complaint - the 9' cargo van suited us for the project - was reserved and ready when we wanted it and returned when we were finished. Done deal.

Amanda-Rae G. le

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Le client n'a pas laissé de commentaire.

Sean P. le

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Booked appointment for an earlier appointment m, had no problem with that but when I showed up and the hitch wasn’t in and uhaul would call me when it was in and ready to install I never got the phone call. Hitch was installed within an hour very happy with the trailer installer and happy with the finished product just was unhappy I didn’t receive any update on when my hitch was ready to be installed.

Darren H. le

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I would have assumed that inside the back of the truck would have at least been swept but it was actually fairly dirty. But just like dirt, pins, M&M's or some sort of candy. I swept and all was good and put tarps down. check out there was a long line up and the person I ended up getting at the counter I think was grouchy from a hard day or something but he was helpful at the very least. Return experience the person was very good, smiling etc.

Jennifer M. le

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Needs the be properly staffed, and drop offs need to be WAY MORE CLEAR.

Andre B. le

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I love dealing with Matt, absolute professional, always a pleasure, definitely recommend this location for anyone that asks me for advise on location and staff.

Michael V. le

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Le client n'a pas laissé de commentaire.

Maurice D. le

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Le client n'a pas laissé de commentaire.

Bracken N. le

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Le client n'a pas laissé de commentaire.

Norman B. le

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Matthew is an amazing front office representative, he was so patient and informative. He was able to make a very stressful situation much more tolerable. Thanks so much, Matthew. Really frustrated with other customers who were very rude and nasty in the storage area.

William L. le

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I know it’s not the fault of the employees, but for the company: Kelowna is a college/university city. LOTS of moving in and out of largely STUDIO or ONE-BEDROOM places. Have more 15- and 17-foot trucks available IN Kelowna. Our move was 7 kilometres away. To pick up our truck in Westbank? That was 18 kilometres one way. Figure out how happy that made us. The customer service we got was largely good! U-Haul just needs to step up and figure out how to better themselves as a company. Additionally, we understand that U-Haul is American, but at least put some sort of conversion in the trucks for people who’ve never driven in miles. A small thing, but would help tremendously. Overall, I’d likely choose not to use U-Haul in Kelowna if the need were to arise. If they are better-equipped in other locations, I’d consider it. This was the worst U-Haul experience I’ve ever had, and I moved around a LOT as a kid. Kelowna and surrounding locations need a lot of work.

Dennis Y. le

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The gentleman that we dealt with at this location did it all right. With personnel like him, there is nothing needed to improve for the next customer.

fred l. le

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Very helpful and accomodating, will recommend to friends and family.😇😇😇

VIVIAN N. le

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Very quick and professional

Peter G. le

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Le client n'a pas laissé de commentaire.

Gloria M. le

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Le client n'a pas laissé de commentaire.

Rutherford A. le

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Le client n'a pas laissé de commentaire.

jaicee p. le

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I was originally supposed to pick up at the enterprise location in Kelowna. I had a truck booked to pick up at 730, a reservation that i had spoken to nearly 3 U-haul employees about the day prior while trying to add a Dolly to my order. Open my arrival at the enterprise location, the store WAS NOT open as advertised on your website while booking, and as their own online page stated. after nearly 25 minutes of phone calls, there was also NO TRUCK for me to pick up there over online check-in. I booked this truck nearly 2 months in advance, to have Uhaul let me down so significantly was infuriating to say the least. After numerous phone calls, and being forwarded to a number of different extensions it was finally figured out that i just couldn't pick up any truck at the enterprise location until 9:00 am. I specifically booked 7:30 because my move was not able to begin at 9:00 am. I then had to drive across town, to the west kelowna location (where the staff were fantastic) just to pick-up the correct truck. I'll digress- I reserved a Uhaul 15' truck very far in advance, not only was the location closed upon arrival, there was no truck for me there, and NO STAFF seemed to figure out this conflict until 7:30 am this morning. I'm so disappointed in my experience, and was made aware that 50 dollars would be taken off my expenses. 50 dollars DOESN'T BEGIN to make up for the time lost, and the gas money wasted on both my own vehicle to drive across town, and the Uhaul that then had to travel an extra distance. Kudo's to the West Kelowna location for being open AS ADVERTISED, and for being a fantastic smiling face on a truly horrible moving day thanks to Uhaul Enterprise location in Kelowna.

Rod W. le

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Make sure the equipment rented is useable. Our first trailer suffered from a frozen, rusted coupler.

Ian A. le

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Le client n'a pas laissé de commentaire.

Benjamin P. le

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Le client n'a pas laissé de commentaire.

Gordon W. le

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Your west kelowna uhaul storage is excellent.

George M. le

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It .sounded like a u joint was starting to go . The truck cab was extremely dusty but other than that it was greatf. We told the man at the desk about the u joint and he was going to look into it. Everyone was extremely pleasant and easy to get along with.

Cory B. le

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Keep up the good work

Kenneth H. le

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Le client n'a pas laissé de commentaire.

Jonathan M. le

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1 month ago I called waited onhold for 20min to cancel my unit. Today I had a bs email saying I was overdue and had to pay my bill and a$15 charge. So I got to waste my time and call in again. 🖕

Laura H. le

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Le client n'a pas laissé de commentaire.

barbara q. le

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Excellent service. Helpful, professional staff. If you need storage this is the place to go.

Cheryl L. le

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Service was great. Only suggestion is that they post better instructions on how to access the storage. Instructions were not very clear, and I had to call security for assistance the 1st time.

gary d. le

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Convenient, clean, friendly, fantastic loading bay system, would use again and recommend to friends and family!

Carlos N. le

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The staff at the uhaul in West Kelowna is amazing, best service ever!!!

Michael J. le

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Super helpful staff. Very clean and organized storage area

fred m. le

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Mathew was very good to deal with. A good manager.

Jordie B. le

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I really liked the set-up. Staff very friendly. Wish there were 10 by20 lockers.

andrew m. le

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Manager very good service

Andre B. le

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Very fast and great service, staff very pleasant and welcoming, help find what you need and take pride in their work.

John C. le

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Nice building and the staff was excellent.

Cory A. le

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Everything was great except one thing. It takes way to long to get to speak to an actual person. Waiting 15 minutes everytime you phone is totally unacceptable.

maya l. le

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This Uhaul moving and storage is the most professional and customer friendly uhaul I have ever used or stored with from Ontario to BC ! You have a big peace of mind storing your possession with them

Deb e. le

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The staff I dealt with both incoming and outgoing were exceptionally lovely to deal with. Very friendly, helpful, accomodating and kind. This kind of service is so very hard to find and too bad noroom

Peter H. le

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Great

larry b. le

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Great staff...thank you.

Travis B. le

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The staff here are great. They are very friendly and accommodating. I have always had an enjoyable experience here

Peter H. le

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Different rental broke so, Uhaul was able to get us an equal size truck which also included 30 days storage. For us this was a much better option. Staff were excellent from start to finish.

Paul Y. le

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Never again what a joke. Its so much cheeper & budget storage pay for 3 months and get 2 months free storage! U haul turns the lights off every 20 min and locks you out with at 8pm? Wow. I HATE UHAUL

Nicole P. le

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Great friendly service

rick m. le

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It's always about staff and this staff was great. Thank you.

James J. le

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Assistance and service outstanding... Staff did not hesitate to help when assistance was requested.. James J..

Joanne C. le

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Very friendly staff. And very clean.

deborah t. le

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Great facility. I would use it again in a heartbeat!!

Shanice P. le

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We met a lot of issues through the whole process of our experience with uhaul. Double charged, broken trailer lights, and lied to about where to return the trailer...would not recommend

Ken S. le

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Easy and well organized.

Kerry N. le

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Would be nice to have a ramp or type of lifting device for taking heavy items in or out of a pickup if your by yourself.

Cody D. le

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worst experience of my life. Accused of a criminal offence and denied access to my belongings. humiliated publicly. Cleared of any wrong doing by law enforcement. No apology by UHaul, very unprofessi

gord h. le

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If storage needed again,will be back.

Josephine Elizabeth M. le

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Everyone was so HELPFUL and friendly. The manager is extremely helpful and nice. If I needed another moving company I will definitely go back to West Kelowna. Thanks to all staff !!!

bernard s. le

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Had good service at both ends ,Indio,CA and here in West Kelowna. We did have to vacuumed the dog hair out df the truck when we picked it up and wipe down the inside,Wiper on drivers side was not good

jayne m. le

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I would use Uhaul again for storage

Nathan R. le

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Nice place, good friendly staff.

Saul G. le

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Matt the manager, Erin & Noah have all provided us unbelievable service. They went above and beyond and we will definitely remain their customers moving forward. Great customer service!

Linda C. le

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every time I was at my unite the lighting would turn off which made it hard for me to see going through boxes was very disappointed. other than that I was pleased with the facility.

greg m. le

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Great customer service!!

daniel G. le

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Friendly exelent

Kevin F. le

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If there were large high ceiling storage units available -- I'd still be a customer.

Louise L. le

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What a great experience...the staff were fabulous, well organized heated lockers. I felt my items were in a SAFE facility. I would highly recommend the UHAUL in West Kelowna.

tina k. le

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The customer service was fast, they had me in, signed up an out a there. I have had to use storage now an again as I live in a condo. I would definitely recommend your company. Thanx

Brandon G. le

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Had great help from a lady and a young man, i’m grateful for the service I’ve been lended. Thank you, happy New Years

MARK G. le

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Would definitely use again and recommend to friends

james f. le

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Awesome

izak m. le

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Little pricy place but staff was very friendly and professional

Troy P. le

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I appreciated the fact that I could call the store front desk and speak to an actual person usually within the first couple rings. Nothing worse than going through the U-Haul automated Phone garbage

chris d. le

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none

Heather R. le

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Facility good, staff good, however - - my account was lost in the computer system and all info had to be reentered - I put my account on auto pay and that also was "lost". Got notices account overdue.

Mark G. le

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convenient secure friendly and helpful service

GARRY B. le

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This facility has been great to deal with. Thank you

doug r. le

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Matthew was an amazing facilitator who helped make the moving process surprisingly easy and smooth!

Vivian D. le

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We were very happy with the hours and accessibility to our unit. Only thing I didn’t like was an odd smell in the garage bay -like old rancid cooking oil.

nate t. le

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Very helpful

Georgia T. le

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Great service and helpful staff.

John and Liz M. le

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Quick, friendly service.

Donna D. le

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was very helpfull and worked well around my everyday needs and or always answered my questions asked. customer service was very well met and outstanding.

Glen W. le

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Extremely helpful and knowledeable staff.

Sasa B. le

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I love the new U-Haul storage facility in West Kelowna. It is clean, well accessible and lit. Staff is super friendly and helpful.

Verne H. le

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Old couches and other junk left in the loading area should be cleaned out immediately. Looks horrible

Robert C. le

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NA

charlene l. le

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Matt was a great help. Very friendly staff and great location. Will definately rent again if i need to.

kristy m. le

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Good customer service. Need more than one person working at a time to shorten wait times, but overall friendly service.

Chris I. le

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Rented a truck. Had to pick it up a hour away from where I needed it. Then had the garage door at U-Haul fall on my truck. Had to wait 4 hours to get it removed.

Steven M. le

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No problems at all, thank you.

Bernice V. le

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I was delayed to leave Kelowna-Lake Country by almost 7 hours - 7 pm and had a ten hour drive ahead due to brake and tail lights not working on the trailer. No follow up from calls I made.

Peter G. le

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Friendly helpful staff. It was nice to see the size, shape and orientation of the lockers in the showroom.

yves l. le

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I recommend U-Haul Moving & Storage of West Kelowna to all and will use them for my future requirements.

Jane E. le

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The crew where always friendly and very helpful. Extremely happy with my experience with West Kelowna U Haul. Never had second thoughts of treasures safety and security.

trish j. le

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Manager and other staff excellent!

Jason M. le

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Easy, secure access

Patrick B. le

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The customer service was great. All of the staff were friendly and helpful. The facility was clean and well maintained.

Jim W. le

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staff friendy very helpful and accommodatiing

james h. le

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Very helpful. Took a difficult move from Ontario and made things effortless. Would recommend Ubox service over a moving company any day.