Customer Reviews for U-Haul Moving & Storage of West Kelowna

2 216 évaluations

3571 Old Okanagan Rd   West Kelowna, BC V4T2P5

(778) 741-0141

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(778) 741-0141

3571 Old Okanagan Rd
West Kelowna, BC V4T2P5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed H.  |  Premières impressions 
Évaluation :
1

Very poor service Would never recommend UHaul truck rental to anyone. Very dissatisfied

Ronald J. 
Évaluation :
5

Great service

Lawrence B. 
Évaluation :
5

Keep doing what you're doing. You have great employees working there! One item might need some maintenance would be the washroom door lock at the far East end of the Aisle.

nick T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Murray T. 
Évaluation :
5

None excellent service

David H. 
Évaluation :
3

Lots of homeless or street type people hanging around loading bays looking to steal or get into the free pile. Need to hire a fulltime attendant in loading bays to prevent street people and unauthorized people from accessing units. Get rid of free pile it attracts street people. I didn't feel safe, constantly worried about people stealing my things while I am loading/unloading. Nice staff. Good prices.

Nathan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Beyond Awesome Service. Love the friendly staff person who got me set up. She took care of everything. No stress. An awesome experience.

joanne s.  |  Premières impressions 
Évaluation :
4

I rented a vehicle for another day and never even had time to settle up the final bill and I was already being sent reminders that a collection agency was going to be sent my way Very unacceptable and very unprofessional

TREVOR C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

We'll be back when the time comes when we need the storage.

roderick m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis O.  |  Expérience générale 
Évaluation :
5

Stay open until closing time.

Denis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoran B. 
Évaluation :
5

Experience was great! Online booking is easy and the staff were very prompt and helpful.

Behn B. 
Évaluation :
4

Nicole from Uhaul scheduling call was awesome, she really helped with my request.

Nadeem G. 
Évaluation :
3

When the hours changed I was not impressed. If you have to swipe to get in ..you should have 24/7 access .

EDWARD & SAMANTHA Y.  |  Expérience générale 
Évaluation :
5

The young man was very courteous and quick and congenial, thank you

Larra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan P. 
Évaluation :
5

Gentlemen I dealt with could be a little more customer friendly.

Bob K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rodney R.  |  Expérience générale 
Évaluation :
5

I would like to say thank you to the staff and being helpful when I needed help they were there . As for the cleaning of the washrooms sometimes they were clean but most times very nasty. Gave them my cleaning card if they are in need of someone who is trustworthy reliable and we have a great eye for detail. Thank you again Georgia Turris Georgiaturris@gmail.com

Georgia T.  |  Expérience générale 
Évaluation :
5

It is a very easy to book online which is great.

David W.  |  Premières impressions 
Évaluation :
5

Both staff members were very helpful, I didn't get the track I reserved but I was happy with outcome. Merci

sanae e.  |  Expérience générale 
Évaluation :
4

Would have liked the floor to have been mopped before we moved in. Otherwise our experience has been very positive so far.

MANFRED S.  |  Premières impressions 
Évaluation :
1

Worst experience ever!! June 6, 2022 I made a reservation for a 20' truck through an online deal with U-Haul. The deal was for 3 days and 700+ KMS with a 50 % reduction if I returned the truck to the agreed upon location of Chilliwack. This also gave me a large exterior, ground level locker in West Kelowna to unload my truck at. The morning of pick up June 8th I received a call from U-Haul changing the parameters of the reservation. They told me the truck I had reserved was on a one way to Victoria and the only 20' truck they could give me had to be returned to Vancouver which is an additional 3 and a half hours drive plus extra mileage. When I went to pick up the truck I explained to them that I was not going to be able to return it to Vancouver. They were not at all receptive or accommodating. The only truck they had available was a 15' and this did not meet my requirements. They also tried to change the parameters of the agreement to a local rental with reduced mileage. I found this unacceptable because it was now a 2-day rental with limited mileage. They informed me that I would have to go back online and reserve a 15' since they were not willing to accommodate me which is what I did. Because of the smaller capacity, I am forced to rent another truck to fit the remainder of items that would've fit in a 20' truck that I originally booked. When I returned the truck to Chilliwack on June 10th, the woman behind the counter tried to tell me that the mileage was over and was going to charge me extra. Luckily I had taken a photo of the odometer reading at the start and the end to prove I was under. She also try to add a fuel surcharge saying there was less fuel in the truck than when I picked it up when in fact the truck was over fueled and I have pictures to prove it. The locker that was provided in West Kelowna did not meet what was agreed to, it was an internal locker half the size. So in the end every agreement and other reservation was thrown out the window. None of the requests or parameters of the reservation were met which has cost me money and time. This is absolutely the worst service and experience ever!! Reservation #12263103 Storage reservation #846072-00106358 Steve Mason

steve m.  |  Premières impressions 
Évaluation :
4

I would have given it an excellent rating but there was some garbage scattered around.

Sandra K.  |  Premières impressions 
Évaluation :
5

Crissy was very helpful and amazing to deal with.

Riley P.  |  Premières impressions 
Évaluation :
5

The staff and manager were awesome and so very help

Fae R.  |  Expérience générale 
Évaluation :
5

Staff was friendly and helpful

Robert P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Awesome experience. Used my phone and skipped the line too

Dane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

logan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanna H. 
Évaluation :
5

You guys are amazing!!! Awesome customer service!!! THANK YOU!

Gail H. 
Évaluation :
5

awesome staff. from check in , hook up to return, these folks are great.

greg M. 
Évaluation :
5

Large business, clean and organized.

randall M. 
Évaluation :
3

Gravel on the fenders

Faron K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross B. 
Évaluation :
4

Had to take 2 days off work to pick up a truck in Kelowna and take to Abbotsford where my wife had booked the truck for pick up. Trucks shouldn't have to be shuttled around by the customer! However, the staff at the Kelowna location were great to deal with.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don J. 
Évaluation :
5

The personal were courteous and helpful. Thank you

Ron B. 
Évaluation :
4

My experience was very good. Employee was very professional and knowledgeable. Took care of all my questions and needs

sean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nada H. 
Évaluation :
5

Very nice mobile pick up and drop off. Easy, convenient, contactless.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRIGORE T. 
Évaluation :
5

Nothing to improve except change the speedometer to what's recognized and accepted in Canada.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

always great customer service at this location!

Michel M. 
Évaluation :
5

Cannot think of one thing!! Definately will use U Haul again. Thanks so much!! And the girl in the office went above and beyond!!

Marjorie E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad C. 
Évaluation :
1

Two young guys couldn't get there pricing right was told by the first young that the mileage rate was $.79 but when I returned the truck to the second young Guy he informed me that the mileage rate was much higher.@$1,27

John B. 
Évaluation :
2

Long delay checking in . Personnel had difficulties with hand held device.

Bon Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

For a change everything went well. If you could just do it twice in a row it would be totally awesome. I've rented 4 times at this location and this is the first time everything went 100 % smoothly and as expected. Got there, clerk was awesome, you actually had a trailer that had been long since booked available, and it actually was defect free and incredibly, had non-bald tires. It's sad that everything working out right there is a rare event - but it gives me hope.

Gary Z. 
Évaluation :
1

Communicate better. Rapid fire instructions from behind a plexiglass barrier to an 80 year old hearing impaired customer resulted in a fuel overcharge of $60 on a 129 km trip to the customer with no recourse. Secondly, the front passenger seat had not been cleaned and was very dirty.

Murray T. 
Évaluation :
5

Clean well organized facility

Mike P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
4

Flags or markers on the smaller trailers would be nice to see where the trailer is.

Thomas J. 
Évaluation :
5

just what I needed

Henry J. 
Évaluation :
1

we will the different stories I get from different locations. then trying to call your complaint line and getting transferred 3 time to the roung person with longer wait time I gave up.

shane N. 
Évaluation :
5

Very nice location easy drop off and unloading into on site storage unit. Only issue is that we were told our account was delinquent even when we set up for automatic credit card payment. Two other family members received letters of our delinquency (embarrassing) when I made contact, the Uhaul rep indicated that we are set up for automatic payment and indicated the computer system was acting up and was unreliable. In the end it was UHaul's error. Sad that delinquent letters are sent to alternate contacts when it's their error and prior to speaking with me the customer.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
5

The increase in rates the past couple months is way too high...from $244 to $630? Crazy.

Ian H. 
Évaluation :
5

Didn't waste anytime to help. The lady that helped me was very nice & helpful. Great service!!! Great job !! Thank you. John

JOHN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gillian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
4

Quick and easy truck rental

Jen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amrik V. 
Évaluation :
5

No issues.

David H. 
Évaluation :
1

one word....terrible

IBAN D. 
Évaluation :
5

Great service from Chrissy.

Norbert C H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRY A. 
Évaluation :
5

The staff was very friendly did a great job. My rental went smoothly although an extra hour would be useful. It was super busy as it was month's end so my only suggestion would be adding another computer terminal or two and having some extra personnel. The software seems a little slow so this would make a huge difference. Maybe a couple of benches or something so customers can sit. Overall the West Kelowna location was very accommodating

Shannon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan C. 
Évaluation :
3

My boyfriend and I moved from Kelowna to Sechelt at the end of April. I had made a reservation for the 20ft uhaul about 1 month or more prior to the move based on knowing we would need that size. Leading up to moving day Uhaul was telling me that the size of truck would not be confirmed until the day before and they screwed us over big time! We ended up only being offered a 15ft truck and couldn't fit all of our furniture in and had to leave some of our items behind just because of Uhaul not being able to fulfill our request. Not only that, they couldn't provide us with a dolly which we had booked nor did they give us packing blankets. The individual staff at the locations did try to fix the problems we had but the company in general I would not recommend.

Tracy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

everley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S. 
Évaluation :
5

Check fuel level with customer before leaving,I forgot to tell my driver and he filled tank when returning and I lost $76 which I spent to fill up fuel when picking up van. Can you send me this amount back to me please. Thank you...Rene Schaap.West kelowna.

Rene S. 
Évaluation :
3

See previous

Rick L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawna P. 
Évaluation :
5

I booked a cargo trailer 2 days before the pickup date but got an email the day before pickup saying that the trailer wouldn't be available. I had to scramble to find another trailer, and all that was available was a utility trailer at a different location. This might have worked out fine, but the morning we needed to load up the utility trailer it was pouring rain and it was almost impossible to load the trailer and get the tarp on before everything got wet. Luckily, we had no damage in spite of several boxes getting wet on the bottom but the whole rental was an ordeal beginning with me having to scramble to find an alternate trailer (and being on hold for 20 minutes each time I had to call U-Haul about the situation), to the efforts to load the utility trailer which wasn't the appropriate choice for our move. This was definitely not our best experience with U-Haul.

Karen D. 
Évaluation :
5

Can't think of anything Truck ran great, had good tires and did what I wanted it to do.

LAWRENCE B. 
Évaluation :
5

Nothing. The rental Worked well

Ursula P. 
Évaluation :
3

The " manager" was extremely rude and disrespectful. She said that the lady we spoke with when we picked up the truck the day before was wrong and she will deal with her. Not a happy lady.

Tina K. 
Évaluation :
5

I booked the uhaul 10' van two months in advance to be picked up at 9am. One day before my reserved date, I was sent a text message stating I could pick it up at 4pm instead. That didn't fit my timeline especially after making the booking well in advance. I went I to this location and they helped me out by allowing me to have the original time I reserved it for. Huge thank you to the staff at this location.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YussufReza E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rejean R. 
Évaluation :
1

I had so many issues. Just over 24 hours before my truck pick up, which I booked 6 weeks ahead, I got a call saying they don't have one and I'd have to drive 3 hours to pick one up. I was offered no charge in the km difference, which is obvious. But I had to still pay for my gas to get there, and the gas of the truck driving it back to where I needed it. My partner andi had to find 3 extra hours the day we are trying to move to get the truck. Also I was offered an extra day, which I didn't need either. I booked it for as many days as I needed. As if someone would want to drag out their moving days. I checked in online the morning of picking it up, and paid. Drove to the truck and it's a 24 hr service place and there isn't someone there to help me. It's a truck siting in a dirt patch. I'm checking my emails, my reservation, and no where does it tell me anything. The number attached to this place is a towing company that has nothing to do with U-Haul expect let the truck park on its land. So no help there. I call and put on hold. Then finally someone answers, and they tell me they can't give me the code to open the truck because I havent paid. I did pay. He says you don't pay the tax when you check in. So now I am reading all my credit card information to someone over the phone, which I don't like doing, that's why I did it with a computer before. but what choice do I have, U-Haul already screwed me and I'm pressed with no other options so I don't really have a choice. So I I get that paid, get the code, and open the truck and there is no dolly. The guy on the phone tells me I paid for the dolly but he can't so anything or prove there is no dolly. So when I bring the truck in, they will see there is no dolly and refund me. I'm pissed and losing time, so whatever. It's $10, not going to die in this hill. The moving goes well. As long as I don't have to intact with U-Haul. When I returned the U-Haul, I tell him I should get a $10 refund because I wasn't given a dolly even though I paid for it. This guy now says that there isn't a dolly and they don't know there wasn't a dolly. No U-Haul person saw that there was no dolly. So they kept my $10, I never had a dolly. I called to complain during this, they gave me a discount. But it didn't cover the 3 hours of driving for my partner and I, the extra cost of the gas, or the dolly that was never there. If I can ever find another option, I would never use uhaul again. Each person was friendly enough, but the whole system was such a pain. I called every moving place I could, and no where was there another truck for me to get within 24hrs notice. It was the end of the month, so of course not. I was stuck with them. I will tell everyone who asks about how bad their service is.

Bradley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UCHENNA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harry D. 
Évaluation :
3

I will never recommend or use uhaul again. I originally booked a 15' truck. Looked at my reservation only to find a CARGO VAN. When I called I was told no 15' trucks where available however a 10' was available in Lake Country which was a 45 minute drive. Ok fine I'll pay the extra miles. Moving day comes. I have a friend drive me 45 minutes away to get the truck from a very sketchy gas station. Nothing uhaul related outside. No trucks, no trailers, nothing. I talk to the (I think Italian) shop owner who just got annoyed that uhaul booked me a truck and he said "LOOK AROUND, DO YOU SEE A TRUCK". Angrily I left and contacted uhaul. After a 1,5 hr wait I got in touch with the Victoria office who said sorry and booked me another truck for the next day (literally last day of the month) in west kelowna. Another 35m drive away, ok fine. Morning comes and I call uhaul first to make sure my truck will be there. Staff told me it's due at 9am and they will call me once I'm able to pick up. 10am comes around and I call again, they said that I'm late and risk losing my reservation. I explained what happened and got my truck. Will never use this service again.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomasz C. 
Évaluation :
5

Great experience

Alan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred T. 
Évaluation :
5

Staff and service was excellent. Came to this location because i gave up on uhaul on enterprise way in Kelowna. What a difference. They have staff here available to help!

hilary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G. 
Évaluation :
4

The check in lady was great.

Jonathan W. 
Évaluation :
4

I marked clean but more accurately it was acceptable.

will S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

limin X. 
Évaluation :
5

Friendly staff and very helpful.

Raymond L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramone h.  |  Expérience générale 
Évaluation :
5

Helpful front desk staff

gisele y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim V.  |  Expérience générale 
Évaluation :
4

7pm was a bit too early for no access to my storage unit

Ryan C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwen B.  |  Premières impressions 
Évaluation :
5

Our time using your facility has been truly helpful to us. Thank you for all you offer.

RON H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lea-Aline L.  |  Expérience générale 
Évaluation :
4

actually, the lighting is a bit hit and miss. some on, some off, some on sensors. this was not a major issue. overall the lighting is fine. one thing i suggest is having a garbage bin for items that break in moving. i had to load a broken desk in my car and now have to dispose of it.

Christopher E.  |  Expérience générale 
Évaluation :
5

calm, friendly staff who took care of everyone's needs in a timely manner.

Michel M.  |  Premières impressions 
Évaluation :
5

Every thing was fine with me thank you very much.

Stanley B.  |  Expérience générale 
Évaluation :
4

They made one mistake and I was compensated above and beyond I never asked for it even. I have so much confidence and appreciation for these guys.

Channelle S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan G S.  |  Expérience générale 
Évaluation :
3

My experience was a short three weeks needing storage in-between moves. When I dropped off the trailer I had to ask about the "free" one month storage as they were going to charge me from my reservation made separately online from my trailer reservation(trailer wasn't available from same location as storage). My personal lock purchased from uhaul years ago was being used on the unit (they still sell them). I wasn't told when I checked in for the unit that I needed to purchase a new uhaul lock, one that is harder to break into. A couple of days before leaving the unit I was forced to purchase the new lock, one that I will probably never use again. I only had one item in the unit that I couldn't fit in the trailer. Why I was able to go for almost two and a half weeks with a lock they don't recommend is beyond me. I guess anyway to make money when your unit is free for a month. I get the liability issues but I had insurance and I was leaving one item for two days. We were also not contacted regarding the whole storage unit going through a security upgrade so the access times were changed. I stood outside at 7pm at night, when I was told that I had access until 10pm and my card wouldn't work and no one could figure out why. I called the call centre and emailed the manager of the storage unit. Once I heard back from Ms. Love, by email there wasn't even an apology for not contacting us about the change in a access hours. There were no notes on the doors indicating this either, which would have been very helpful and saved me time in trying to figure out why. We've rented many trailers from this location and never had an issue, this just put us in a position of do we use them again due to constant lack of communication from staff. Disappointed all round.

Lynn F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B.  |  Premières impressions 
Évaluation :
1

There was a significant leak in the roof above my storage unit causing my possessions to get soaked. Still waiting for someone from claims department to call me back with a follow-up action plan for my damaged items. Haven't even been offered a complimentary month/months of storage. Staff on site was very helpful in assessing the damage and helping relocate my undamaged belongings to another dry storage unit. I'm still optimistic that Uhaul will handle this issue professionally. Chris Laurie

Chris L.  |  Premières impressions 
Évaluation :
5

👍

Kenneth T.  |  Premières impressions 
Évaluation :
5

Hello, Yes i moved in yesterday though there was some problem with the bank machine i was able to pay cash and get my new locker right away and hand in the old one. i put the lock and key on the counter as the attendant was really busy and everything went smoothly the units are clean and i even got a new couch from the recycling centre they have available for all of us to use. though it was kinda dirty its really great that they offer this because most people dont have a recycling place even though some people abuse it most of us dont abuse it so im thankful they allow it despite the few who try to ruin for all of us. very very deeply grateful and i know great karma will come for you guys to offer such a great and safe place to store our things.

Channelle S.  |  Premières impressions 
Évaluation :
5

Extremely clean facility

kari m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie D.  |  Premières impressions 
Évaluation :
5

Amazing service, above and beyond all the time. Will highly recommend this location. I've rented twice here now and each time Staff is amazing, friendly, and always happy to help. Grateful for you all! Thank you so much for everything.

Elle N.  |  Expérience générale 
Évaluation :
3

Rental unit not cleaned out and ready for use.

Steve B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM A.  |  Premières impressions 
Évaluation :
2

Staff are great but I had to wait about 70 min to unload my truck that took me about 20 min. The bays were full. One car was in there for about 3 hours while they looked for something in their locker. Those bays should be used for unloading and loading AFTER the clients find their things in their lockers.

CATHERINE G.  |  Premières impressions 
Évaluation :
5

Just moving to Okanagan from the West coast and had a "culture shock" from my neighbors and the local branch (of a bank I have dealed with since 2006). But the staffs of the West Kelowna Uhaul have proved there are people in this area are kind and helpful. They made me feel people like me, an Asian woman with disabilities, is welcome here. They have one of the best customer service I have seen in my life. And I have been to many other places on earth. Thank you guy!

Danli P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen M.  |  Expérience générale 
Évaluation :
5

The gentleman that helped me with the paperwork was very helpful. He made everything feel so simple. I really appreciated his help.

Mary Lorraine M.  |  Premières impressions 
Évaluation :
4

great storage facility, will use them again for sure

Cathy E.  |  Expérience générale 
Évaluation :
5

Clean, well lit, nice to have the large carts to use. Would be nice if units had lights inside. Very dark.

Darryl S.  |  Expérience générale 
Évaluation :
4

Good experience overall. Truck rental process was fairly straightforward and I was even encouraged to take a pic of the dashboard to ensure there was no dispute over mileage or gas. The truck itself was clean and ran well, and was maintained. The drop off process after hours was simple and after the dust settled the price was very affordable as well. The staff were friendly and knowledgeable as well. When there were a few bumps in the road, the manager of my location made sure I left a very happy customer by quickly solving any minor issues that arose. For storage unit rentals: the building is always warm, clean and well lit, everywhere is camera'd and even my gf felt comfortable there alone at night. Again the staff are all very warm and helpful. Will definitely use uhaul for my future storage/moving needs.

shelby s.  |  Expérience générale 
Évaluation :
5

I never had any concern whatsoever about the security of my things. If I had questions, the staff were always very helpful, knowledgeable, and efficient. Quick to lend a hand if needed. I appreciated being able to have my things somewhere warm and secure. Thank you so much for a positive experience. I will use your service in the future if I need it. Heather Persall

Heather P.  |  Expérience générale 
Évaluation :
5

Everything was good 👍

terrence p.  |  Expérience générale 
Évaluation :
1

Considering I had put everything of value that I owned in my storage units to keep them safe so I wouldn't have to worry about them going missing and the day after I paid 600 to get caught up cause I didn't want to lose everything I owned that either had sentimental or $$ value ( heavily on the $$ side) and the same night someone stole everything of value, leaving my packed full unit only 1/8 full when it was packed floor to ceiling from the back to the front. I am very very very unhappy with the staff the security and the whole company and would only recommend people to NOT USE your facilities unless they want to lose everything they own like I did. I easily had well over 100 thousand spent on just my tool collection in fact it was well over that and that's just my tools I had many other expensive belongings there as well. The staff member who I spoke to when I found my unit empty the next afternoon after I was there as it closed the night before and had everything still in it. He said he would find out who it was and let me know before I was gone and before his shift ended but when the cops showe$ up he said his shift was up and his co worker would continue looking thruthe videos and he left promptly at 745. I left after the cops gave me my file number. Then when I came back the next day to see what they found his co worker said he wasn't sure what I was talking about and the guy I was dealing with hadn't said anything to him about it. Then a month or so later the weekend manager of sorts sent me an email saying my account was overdue and I owed for the 2 large units I rented originally which I had emptied the first one when I got caught up and then I switched out of the large one after it was robbed to a smaller one which she was apparently not informed of me cleaning out either or my unit being robbed or the unit I switched into after cause I only needed one of your smalllest ones. And when she asked who I spoke to after I found my unit was broken into I gave a description and she then said he was a bad boy for that and not to worry cause she was going to smack him on his pee pee when she seen him next. This was when I had had enough and said wow that is just awesome and not surprising this would be a reaction to my situation considering what a joke the who experience was and I was glad she found my loss of everything I had been collecting since childhood and everything of value I had put there so it would be safe and what happened. It got stolen from there. I still haven't filed a claim cause I have been too upset to bother trying to and plus the 10000 u guys cover with insurance couldn't come close to covering the loss I incurred while I had my things there so it too seems like a joke or a slap in the face at least. Sincerely upset and extremely dissapointed…. Juna Lang 1-250-801-8145

Juna L.  |  Expérience générale 
Évaluation :
5

Thanks for being so accommodating.

Darryl S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia D.  |  Expérience générale 
Évaluation :
3

Some staff were helpful, others were not. Tires on cube van could not get up my driveway. I had to get a neighbor to help me both times even after shoveling and putting ice melt on my driveway. My neighbor had to tow me out twice. When we arrived in the morning there was only one employee who was working so hard by himself. The time teying to get up my driveway which not steep took too long and lost time. I did get a refund and the staff was understandable. Do your vehicles have to pass a commercial vehicle inspection?

cathy w.  |  Premières impressions 
Évaluation :
5

The agent was very knowledgeable and extremely pleasant and helpful.

Karen K.  |  Premières impressions 
Évaluation :
5

I had to move my daughter out of her place due to an emergency, and it was very stressful. The staff at the West Kelowna location were exceptionally helpful. I cannot thank them enough. The day I moved the stuff to the storage lock-up, it became clear I would not get finished before close, as I was on my own. I did not get the name of the male employee who helpfully provided me with a larger locker for overnight so I could just throw the rest of the furniture in until the next day. Upon the next day, I decided to trade up to the larger locker from the smaller one.. Chrissy is a real star. I had many interactions with her, and all were positive.

Ellen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON T.  |  Expérience générale 
Évaluation :
5

Great experience no issues easy to switch over do my payments and appreciated the payment reminders. Would totally use uhaul storage again.

amy s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall M.  |  Premières impressions 
Évaluation :
5

Christiana at the west Kelowna location was incredibly helpful and friendly. I can't say enough good things about her. She was very busy, but never made me feel rushed or as though I was an inconvenience to her. She is a real star.

ellen m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana w.  |  Expérience générale 
Évaluation :
3

Didn't appreciate the transient population hanging outside of the entrance points. Would have been nice to see things cleaned up inside better, had a unit near mine have a water leak causing all sorts of rubbish and filth blocking my unit for a period of time. Would have been nice to be notified of such an issue.

Wilson E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER K.  |  Expérience générale 
Évaluation :
5

Matt went far above and beyond what was expected. Couldn't be more impressed!

GERHARD W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse H.  |  Expérience générale 
Évaluation :
5

Storage unit was exactly what we needed. Clean, well maintained and secure. My only comment is there was no light inside the storage unit itself.

Darlene M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edna s.  |  Premières impressions 
Évaluation :
1

My unit was broken into after I had phoned and reported my key missing and even though I had insurance on the unit they would not do anything to help me because I owed 65$ I was unable to pay at the time. Horrible service .

saige H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek B.  |  Expérience générale 
Évaluation :
5

Everyone was so kind, friendly and helpful. The courtesy carts were also extremely handy. The security procedures of the facility were also very comforting.

Darlene M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Al S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASSIDY C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katlyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY S.  |  Expérience générale 
Évaluation :
4

Good friendly service thanks Crissy

marty s.  |  Premières impressions 
Évaluation :
5

Staff at the West Kelowna Uhaul went above and beyond for me after I made a mistake on my storage needs. Outstanding customer service!!

Alexandra G.  |  Expérience générale 
Évaluation :
5

When we arrived we realized we did not have a large enough storage compartment for our belongings. I asked the young fellow inside if there was any other compartments available near ours. With no problem he located a locker just 1 compartment away. It was great and very convenient.

Wayne S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan l.  |  Premières impressions 
Évaluation :
5

This place is amazingly clean and very well lit. The staff are super polite and friendly from the front office to the folks helping with the tidyness, everyone was helpful and seemed quite happy to work there. Unit was easily accessible. Will definitely use them again.

larry b.  |  Expérience générale 
Évaluation :
4

So far so good .. Some of the junior staff were not knowledgeable but understandable.

Tuscan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W.  |  Premières impressions 
Évaluation :
5

Thank you to your helpful staff! Chrissy was amazing in west Kelowna and Len was also very helpful.

monique d.  |  Premières impressions 
Évaluation :
5

Excellent customer service:)very clean and reasonable prices!

ROBIN L.  |  Expérience générale 
Évaluation :
4

Very good

Larry M.  |  Premières impressions 
Évaluation :
2

An employee allowed somebody access to my storage locker, the employee cut off my lock amd allowed the person, not listed on the account as my name is the only one on the account, allowed them to remove the items from the locker. The fact that an employee cut a lock off a locker for a person who is not named on the account, did not have a key or an access card, is absolutely mind blowing. I have opened a police file regarding this matter, aswell as forwarded all relative info to my lawyer. I will never recommend this business to anyone.

greg s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph C.  |  Expérience générale 
Évaluation :
5

The U-Haul front counter reps were excellent to deal with and very hassle free. I was not a fan of my mobile pickup after being told I had to go to Coquitlam and half of the process was broken on the mobile check in page...but the staff at the West Kelowna location definitely made up for it with how awesome they were.

Brenden B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina B.  |  Expérience générale 
Évaluation :
5

Ashly at the Westbank U-Haul storage facility was professional and extremely helpful. She provided service that was above and beyond her responsibilities. Thankyou very much for all your help and we wouldn't hesitate to recommend your facility and service. Thanks again. Cliff

Cliff S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atlyn B.  |  Expérience générale 
Évaluation :
5

I will be back to use again

Steve S.  |  Expérience générale 
Évaluation :
5

Awsome people and facilities

emile p.  |  Expérience générale 
Évaluation :
5

Great staff

carmen f.  |  Expérience générale 
Évaluation :
3

The facility in West Bank Kelowna, has the majority of the storage rooms above ground level and the only way to access them is through stairs. It makes it very difficult to use them when storing have and/or large items. A kind if lift table would be very helpful if installed in one of the two accesses. Merci

LUCA S.  |  Premières impressions 
Évaluation :
5

Great work all around

Chad G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frank C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaun h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martin H.  |  Expérience générale 
Évaluation :
5

friendly stuff and lots of room.thanks

Boris M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERYL H.  |  Premières impressions 
Évaluation :
3

The business part and convenience , price, staff, hours , customer service , all top notch except my problem has not been solved yet as I had my cart taken away while organising my locker and I had items on my cart. I have called and made an inquiry. I was told 72 hours response but no returned email. Please contact me to know what's going on with my stolen items because insurance is part of the cost

JESSICA H.  |  Premières impressions 
Évaluation :
5

Very clean. Staff are efficient, helpful and accommodating and friendly

lynda P.  |  Premières impressions 
Évaluation :
5

Thank you for all your assistance, I appreciate your kindness and helpful support.

Elle N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE A.  |  Expérience générale 
Évaluation :
5

Staff couldn’t have been nicer or more helpful.

Vera K.  |  Premières impressions 
Évaluation :
1

The manager of this facility... Ashley Love is rude, unprofessional and very flippant. Instead of being helpful I received no call backs at all. I couldn't contact anyone by phone there actually. I called UHaul head office and made a formal complaint after my concerns were dealt with in a 3 minute conversation with someone from head office but Ashley drew things out for almost a month with zero support and help for the situation I am in presently. I would never recommend this facility amd uhaul should seriously do an audit on their staff in West Kelowna.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan V.  |  Premières impressions 
Évaluation :
5

Excellent service given each time we were in, whether to purchase items, rent trucks (twice) or needing clarity on an inquiry. Will come back to uhaul if storage is required again or if a vehicle is required. Thanks so much. Roman 

ROMAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shaun c.  |  Expérience générale 
Évaluation :