Customer Reviews for U-Haul Moving & Storage of West Kelowna

1 769 évaluations

3571 Old Okanagan Rd   West Kelowna, BC V4T2P5

(778) 741-0141

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(778) 741-0141

3571 Old Okanagan Rd
West Kelowna, BC V4T2P5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn K. 
Évaluation :
3

The facility in West Bank Kelowna, has the majority of the storage rooms above ground level and the only way to access them is through stairs. It makes it very difficult to use them when storing have and/or large items. A kind if lift table would be very helpful if installed in one of the two accesses. Merci

LUCA S.  |  Premières impressions 
Évaluation :
1

Don't know who gave this number out. But I did not order a uhaul. I asked to stop receiving messages and I still got them. I called to figure it out to be on hold for 60 minutes.

James K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WARREN C. 
Évaluation :
5

Great work all around

Chad G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frank C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio L. 
Évaluation :
5

Excellent in all aspects. Very helpful staff. Trucks were clean. Location and facilities well design and maintained.

Antonio L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaun h.  |  Premières impressions 
Évaluation :
2

We tried calling this location about issues with our trailer rental that we took to Vancouer, and no one answered. We called multiple times, and eventually had to find a Uhaul in Vancouver proper to help us with our problem. Thank goodness they were so accommodating because otherwise we would still be stranded in Vancouver... Fortunately a great representative at the location on return understood our situation and comped our rental, which made up for the frustration.

Mina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martin H.  |  Expérience générale 
Évaluation :
5

friendly stuff and lots of room.thanks

Boris M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERYL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE G. 
Évaluation :
3

The business part and convenience , price, staff, hours , customer service , all top notch except my problem has not been solved yet as I had my cart taken away while organising my locker and I had items on my cart. I have called and made an inquiry. I was told 72 hours response but no returned email. Please contact me to know what's going on with my stolen items because insurance is part of the cost

JESSICA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonny S. 
Évaluation :
3

We had a great experience at pick up. However upon opening the 20 foot cube van, we were apuled by the sight. Obviously there had been homeless living in the back. They left used condoms, crack pipes, old underwear, candles, and lube smeared all over. It was stinky and discusting! No staff had checked the conditions prior to us taking the truck. And I am sickened. When we returned the truck the staff didn't seem to take the situation very seriously. I would expect that especially during a pendemic the trucks would be cleaned. Gross.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil M. 
Évaluation :
5

All staff are very helpful. As far as I've experienced, just keep the high standards.

antonio L. 
Évaluation :
1

Your employees need to understand that they standing behind a plexiglass wall with a mask & are not a risk to me or I to them with no mask!! I am medically exempt of wearing a mask and the 2 women there tried to ostracize me because I can not wear one! I had to then explain why causing anxiety while moving which you should know is the most 2nd stressful thing in life!!!! Never again will I deal with UHaul in Westbank again!!

Teri M. 
Évaluation :
3

Vehicle needed an oil change. One person rented me a van and when I brought it back another person said "it was the wrong one". She then got a mileage reading that had nothing to do with the vehicle I drove because she was looking at the "right one". Made no sense and I was overcharged but after waiting a long time I just wanted to leave. Not very impressive.

TIMOTHY R. 
Évaluation :
5

Very clean. Staff are efficient, helpful and accommodating and friendly

linda P.  |  Premières impressions 
Évaluation :
5

Thank you for all your assistance, I appreciate your kindness and helpful support.

Elle N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil P. 
Évaluation :
5

Great company. Thanks

Mehrdad A. 
Évaluation :
5

Staff couldn’t have been nicer or more helpful.

Vera K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar F. 
Évaluation :
5

very nice guys! stay the course !

Olli U. 
Évaluation :
1

The manager of this facility... Ashley Love is rude, unprofessional and very flippant. Instead of being helpful I received no call backs at all. I couldn't contact anyone by phone there actually. I called UHaul head office and made a formal complaint after my concerns were dealt with in a 3 minute conversation with someone from head office but Ashley drew things out for almost a month with zero support and help for the situation I am in presently. I would never recommend this facility amd uhaul should seriously do an audit on their staff in West Kelowna.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan V.  |  Premières impressions 
Évaluation :
5

Excellent service given each time we were in, whether to purchase items, rent trucks (twice) or needing clarity on an inquiry. Will come back to uhaul if storage is required again or if a vehicle is required. Thanks so much. Roman 

ROMAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne B.  |  Expérience générale 
Évaluation :
3

The blankets were forgotten but they did take them off my bill so it wasn't an issue, but inconvenient that we had to find a blanket later while moving. The cab also had a lot of pet hair which wasn't the cleanest but it wasn't a huge deal, I think my standards of cleanliness are much higher with COVID so it did have been questioning how well sanitized everything was.

EMMA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brigid C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shaun c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
2

Managers customer service is terrible, even shitty??

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EAMON D. 
Évaluation :
3

The fact that there is no elevator or stair dollies to use the upper storage facility in the Westbank U - Haul is quite frustrating. It is unclear to me that you would open a facility with an upper floor with no convenient access to use the storage lockers. It is also a shame that to use the lower floors it is quite expensive. I feel that I will shop around to find a storage facility that has better pricing and is more convenient to use.

Ryan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADIA o.  |  Expérience générale 
Évaluation :
5

The young man who helped me was SO polite and informative! My only concern is that the lights in the storage unit go out after awhile and I have to leave my unit to go motion activate them again. Is it possible to put the sensors in the middle as well, for those of us not on the end close to the sensor?

Sara N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN O. 
Évaluation :
5

Very helpful/ friendly staff. We needed extra time and they were very accommodating.

Joseph G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNA B. 
Évaluation :
4

Very good staff and product

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RADU F. 
Évaluation :
3

Good location, lousy company! We paid extremely high for our June 22 rental.

Wolfgang Z. 
Évaluation :
1

Our experience with uhaul was extremely poorly operated, from start to finish. This was not our preferred pick up location.

Claire P. 
Évaluation :
5

The lady who helped us was friendly and helpful.

darci o.  |  Premières impressions 
Évaluation :
3

The customer service at u haul overall was not great. When I called and booked the u haul I was told I would get a call from the local store to confirm and I never did. When I checked online the reservation was for the wrong dates. We were told we would be getting the smallest u haul and when we arrived it was sold out. When we went to the store to pick up the truck we were told we would be able to call for a drop off location and one was not set. Upon leaving we were texted a drop off spot already chosen. Every time I had to call u haul I was put on hold for over 20 minutes and transferred to several people because nobody seemed to be able to do anything.

Ashley L. 
Évaluation :
5

The massive parking lot was very helpful and there were clearly marked signs everywhere.

Kelsey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred G. 
Évaluation :
5

No every one there.have monthly storage as well..and rent any vehicles i may require....for odd jobs...plus..they are 2 min from my house!!!!

Kevin H. 
Évaluation :
4

Krissy was amazing and super helpful. Thank you Krissy. Would definitely rent from this location again.

Debbie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luckey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean M. 
Évaluation :
2

My storage area was not clean. I don't know if the hallway tile is stained but it didn't look very clean.

Lorna O.  |  Premières impressions 
Évaluation :
5

Prompt, professional service and speedy, friendly return - everything was great!

Joanne S. 
Évaluation :
1

When I picked up the truck the attendant said that my pickup would be safe parked infront of the main doors in one of the designated spots....all fine until 24hrs later when I returned all of my tools and equipment in the back of the truck had been stolen. She flat out lied to my face when she replied that she did not say my truck would be safe. I want to start a formal complaint to retrieve security footage that would have absolutely recorded due to location of the truck and many cameras.

Darrell P. 
Évaluation :
5

Merci

Boris M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine M. 
Évaluation :
1

Horrible customer service. Completely disorganized and poorly run business

MICHAEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin W.  |  Expérience générale 
Évaluation :
3

Over charged on invoice for coverage i did not purchase and also charged a late fee when i brought the trailer in at the designated time. this rental was set up by one of the Uhaul staff over the phone. Never purchased CDW coverage (not even sure what that is).

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert L. 
Évaluation :
5

The pick up I rented needed an oil change and seemed to be running a bit rough But the overall experience was excellent and I would recommend this location and services to anyone

VIRGIL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JARET P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley S. 
Évaluation :
5

This place is awesome.

ROBERT R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rico T. 
Évaluation :
1

One of the storage units LEAKED water on my boxes. Therefore I had to pay for the inconvenience of opening each box and removing the goods to another dry box for storage. I think U-Haul should have offered to recompensate me for the extra expense and until they do, I will tell my story to anyone who asks how my U-Haul experience was with U-Haul in West Bank B.C. On. Old Okanagan Hwy. Regards….Doris Ritchey

Doris R.  |  Expérience générale 
Évaluation :
1

I wish people working at customer service were more ready and willing to do their job, rather it seemed they wanted a customer to run around for them ,shouldn't it be other way ,just guessing.

Ajay K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA J. 
Évaluation :
3

Most of their units are dirty and have change oil lights on. The tanks are never where they say they are at and usually get sucked in paying more for gas as the last guy didn't fill it where he was supposed to. A continual problem with all U haul units

KENNETH K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MANINDERJIT B. 
Évaluation :
5

My experience with the West Kelowna was excellent - diametrically opposed to my abysmal treatment earlier in the day at the Kelowna office. Well worth the drive.

Dawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Great staff 10/10

Oliver K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassidy P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph C.  |  Premières impressions 
Évaluation :
5

Nothing the 2 girls were so so helpful with our rental to go to kamloops

KENNETH M. 
Évaluation :
5

I have to say a huge thankyou to the staff at the west kelowna location. They are awesome.

STACEY J. 
Évaluation :
5

My experience was seamless and the truck was really easy to drive. I'd do it again, but I'm in no hurry!

Margaret B. 
Évaluation :
2

Had issues with the trailer and called Support for assistance five (5) times, which was the most frustrating experience I can ever remember having.

CLAUDE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SNEAD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan C.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly

Cole P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine & todd M.  |  Premières impressions 
Évaluation :
4

Stop gouging people. When I first went to look at reserving the truck I was given several prices. A 15' truck was listed at 387,00 $ but when I went to reserve it I was quoted a price of 542,00 $. This price gouging in my book. Probably will not rent from U-Haul again.

ESA L. 
Évaluation :
5

Staff were all very helpful Thanks so much!

Brian B. 
Évaluation :
5

Great experience

Jaswinderpal D. 
Évaluation :
5

The staff at this uhaul is awesome.. always friendly, helpful and cheery! No complaints at all other then the fact that you don't prorate the monthly payments.

Jan M. 
Évaluation :
5

We upgraded to a larger locker. The staff were very knowledgeable, friendly and had our new locker contract done very quickly. Merci.

Donna B.  |  Premières impressions 
Évaluation :
5

Awesome customer service. Thank you!

James T. 
Évaluation :
5

One thing would help would be air conditioning in the trucks! 0ther than that my experiences are very good cooperation from all employees at Westbank yard!

NICK T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rene C.  |  Expérience générale 
Évaluation :
3

THIS COMPANY CARES ABOUT NO ONE but THEMSELVES. Moving sucks and so does this company.

ANDREW P. 
Évaluation :
5

Excellent customer service staff, very well maintained and impressive storage facilities in West Kelowna

Elizabeth C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken P. 
Évaluation :
5

When I dropped off the truck I returned the keys in the off hour drop box. Then I opened the "return the truck link" on my phone to learn that some pictures you requested were actually inside the truck. Maybe sending a reminder by SMS that one should open this link BEFORE one locks the truck and drop the keys in the box.

Beat K. 
Évaluation :
5

Would be nice for the access hours to be later is all.

Jason H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne C.  |  Expérience générale 
Évaluation :
5

I noticed that someone had left their locker open and a mattress and chair in the aisle. Possibly someone could clear the aisle to allow free movement. Other than that, it's a great place to store things! The employees are excellent!

Nick T. 
Évaluation :
4

Truck was a bit rough in the suspension. I suggest full fuel tank when picking up would be better than guessing how much du you burned.

Joanne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE E.  |  Expérience générale 
Évaluation :
5

Awesome service

Laila B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice M. 
Évaluation :
5

Excellent security. I received a message if my storage door was open. Excellent customer service person. Changed the reservation storage unit to one that was my preferred choice and now currently available. A wide range of storage is available.

James I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent W. 
Évaluation :
5

Customer service lady was not pleased where we returned the trailer, even though we returned it to the exact place where we picked it up, not exactly easy to park this long trailer and this was literally the only spot, other wise service here was good

RICHIE G. 
Évaluation :
4

The service was far above average. Very friendly and helpful. The storage unit and the warehouse both needed to be cleaned. There was all kinds of stuff left by presumably people who have storage there (underwear, dog food etc). That clean up should be done on the daily

Audra B.  |  Premières impressions 
Évaluation :
1

After booking my truck and tow dolly for a car over a month in advance I flew into Kelowna the day before to be told that the dolly would not be available. While this set my plans back a little and would require me to come back to Kelowna to retrieve my car (from Cranbrook 6 hours one way). I accepted and moved on as I was happy I could get on the road nice and early the following morning. I packed up my truck signed my contract with drop off in Cranbrook and was ready to go when I received a call. Uhaul now was telling me that I could not drop off my rental truck in Cranbrook but would need to return it to a location in castlegar (3 hours back the way I came). I was told this after I had signed the contract stating that I was able to drop in Cranbrook. This would require me to drive an extra three hours and pay for someone to pick me up as I had no dolly to tow my car on. When I asked how I would be subsidized for this inconvenience they responded that would cover the extra mileage and gas (on their truck only) and provide me with a 50 dollar rebate. Keep in mind having someone drive from Cranbrook to Castlegar to get me would be a 6 hour total trip and 50 dollars would not even cover the gas. Insane customer service. No one would offer an options until finally out friend contacted someone he knew in the company… utterly blown away.

Skylar H. 
Évaluation :
5

Great store, great staff and all the rental moving equipment and rental space at one location!

Kenneth M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beat K. 
Évaluation :
4

The web site reservation system is very problematic. Tried to secure the trailer at a specific location only to find later that the confirmation had me going to a much farther location. Need the ability to select a location and if not available there then let you select an alternate location.

David R. 
Évaluation :
1

Uhaul charged me 4 000 $which caused my bank to cancel my credit card right at the end of the month when I had payments due and was in the middle of a move.

Adam G. 
Évaluation :
5

Clean location easy access to lockers

GARETH R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ART S.  |  Premières impressions 
Évaluation :
2

1. Don't give customers a pick up that says the vehicle needs a service. After returning the vehicle after 4 weeks and renting a new pickup truck short after, we got the same pickup truck and the service still wasn't done. 2. In both cases the truck was so filthy and dirty, the windshield were smudgy and after complaining about it I was told yeah we come and clean it. The person came with a bucket of black water and it was way worse and filthier than before. This happened both times I picked up the rental. 3 the loading bed was covered in sand an soil. We had to take a broom at home , before we could use it.

Ulrich B. 
Évaluation :
5

Staff were excellent facilities were clean.

Roy L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Overall a trouble-free wxperience.

Lori S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo M. 
Évaluation :
4

My only complaint is that the inside storage lockers aren’t available past seven or not accessible

Jan M.  |  Premières impressions 
Évaluation :
5

Very friendly and easy to rent from ! Thank you for your excellent service!

Keri-Lynn B. 
Évaluation :
1

Provide a working maintained vehicle. We experienced 3 days without air conditioning in over 100 degree temperatures. Also, the clearance light did not work which was very dangerous. We had to extend our trip 2 days due to only being able to drive 6 hours per day in the heat. Because of the age of the vehicle, it had very poor gas mileage so more expense. The truck was filthy and they didn't check it for maintenance issues or clean the inside or even the windshield. We were told we would be reimbursed for our hotel and meals in Twin Falls ID and for the portable AC RSA told us to buy. We have not received our reimbursement. We purchased a service we did not receive and we want full reimbursement plus our 2 days of additional expenses and portable AC reimbursement.

Pamela O. 
Évaluation :
4

I brought the truck back with 1/3 tank of extra gas. I received it 5/16 full, and brought it back with just under 3/4 tank. Its a 227 litre tank so its about 100 $bucks of gas I gave to UHAUL. The contract shows you how much you need to put in from empty to fill the tank to 5/16 full. That doesnt help me at all. If you give me the truck with 5/16 in the tank, its not enough for me to move my goods. I have to put gas in it before I do my move. OK.. how much to I need? There is no way to tell how much gas Im going to burn, There is no estimate on the contract, and no gas mileage listed for the truck. I had 150 kms to drive, so I put in 170 bucks of gas. Its a big truck so I didnt want to have to stop several times to fill. I also dont know what kind of mileage im going to get. The tanks was only 1/4 full when I got it. How much to I need to put in? I have no idea. Its a big truck... I dont want to have to fill up 1/2 way through the day.. if you dont want to pay me for the extra gas, then at least give me the truck with a full tank so that I dont have to play "guess and fill" several times during the day. I WILL INSIST ON A FULL TANK THE NEXT TIME I RENT FROM YOU. You have a nice multimillion dollar operation here in West Kelowna. I think you can afford to gas up the trucks before you rent them out, or at least pay for gas your customers provide when you dont want to bother. The staff is very friendly and nice.. its a nice operation. Its too bad about requiring your customers to donate gas. Maybe you should pay them the same ridiculous rate you charge them when they bring it back short of gas?? Good luck.

RODNEY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN S.  |  Premières impressions 
Évaluation :
5

Everything was great! The staff were awesome, it was very convenient, everything was clean. I had no idea about what size storage I would need and staff totally helped me!

Jennifer G.  |  Premières impressions 
Évaluation :
5

Customer service was excellent!! I already have recommended a friend! The 1st month free deal is awesome as well!!

Jennifer G. 
Évaluation :
5

Very friendly and helpful staff

Kevin S. 
Évaluation :
5

Such great service by the front desk lady. Thank you from Christina

Canadian Appliance Parts C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia F.  |  Expérience générale 
Évaluation :
5

Great return experience. Super efficient and friendly

GUY M. 
Évaluation :
5

Exterior of trailer could have been cleaner front was covered in bugs. But not an issue, did not bother me, thought it was kind of funny.

DONALD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlo R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julia f.  |  Expérience générale 
Évaluation :
4

The young man that helped me was on by himself. He had 3 things going on at once and was amazing at his at his job.

Mitch G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul G.  |  Premières impressions 
Évaluation :
5

Friendly, knowledgeable & courteous staff. Excellent environment.. Good to know our items are stored under ideal conditions. 

ROMAN S.  |  Premières impressions 
Évaluation :
5

Staff were so friendly and helpful.

Robert l.  |  Premières impressions 
Évaluation :
5

We really enjoyed the air conditioning as we unloaded and loaded. Everything went smoothly and we would definitely recommend Uhaul. Thank you.

peter b.  |  Expérience générale 
Évaluation :
1

The Female staff were what I consider rude, making me feel like I wasn't a paying customer. I certainly didn't feel valued as a client and was judged unfairly because a friend of mine whom was on the property with me had previously caused some issues for them. Regardless I was put on a probation type of contract which I was only able to access my unit with someone opening the main door for me. While being treated like I was the one whom did something wrong. I would never recommend this location to anyone. Thank you for Reading this.

kim c.  |  Expérience générale 
Évaluation :
5

Thanks for the great service!

Tom C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B.  |  Expérience générale 
Évaluation :
5

The girl who helped me was great. Very friendly, knowledgeable and easy to deal with.

Jesse C.  |  Premières impressions 
Évaluation :
5

I have experienced exceptional service. Extremely professional yet cheerful. Thank you for that.

Dirk W.  |  Premières impressions 
Évaluation :
3

Very unhappy that i paid my bill a couple of days before I closed account and I don't get a refund..How does it feel to work for a company that has a policy in place that is basically theft.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandeep m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert and Helene T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brierley M.  |  Premières impressions 
Évaluation :
5

Impressed with the customer service and help that the staff provided. Would use again and recommend.

Aaron L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyla edward L.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DARCY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia D.  |  Premières impressions 
Évaluation :
3

This is not a fair review as I did not move in - I received an urgent telephone call and had to empty my Unit into another unit as roof was leaking and water was coming. Christy did her best to help.

barbara q.  |  Premières impressions 
Évaluation :
1

After being charged 1 months fee for just 3 days into the month I lost all faith in UHaul. Because it's a company policy I'm extremely disappointed in UHaul but I have to give huge pluses to the manager and staff at the Westbank store to making this right for me. I give the team there the highest rating but I can't for UHaul for this company policy, it's another form of stealing as far as I'm concerned

Mark M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dustin s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bernardus k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris h.  |  Expérience générale 
Évaluation :
5

Staff is amazing!

Elizabeth C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilles G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne n.  |  Premières impressions 
Évaluation :
1

Got locked out

Mohammad R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaleem S.  |  Expérience générale 
Évaluation :
4

Not knowing the size of storage unit when speaking to uhaul rep when booking, it unfortunately was not suitable when I arrived. The uhaul rep at location was extremely helpful and took us to different units until we found a suitable unit.

CAROL B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G.  |  Premières impressions 
Évaluation :
5

Like the drive up out door storage

Jamie F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B.  |  Premières impressions 
Évaluation :
5

The staff at this facility are super friendly and very knowledgeable. Also they are super efficient.

CECILE V.  |  Premières impressions 
Évaluation :
2

Failure to warn about automatic door closures resulted in a very unsatisfactory experience trying to back in to the unloading bays. While I may rent from U-haul again I will not recommend this location.

Bob W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rena z.  |  Expérience générale 
Évaluation :
5

I did recommend UHaul to my daughter and she used your company for her move and was impressed with your facility and staff.

brunhild b.  |  Expérience générale 
Évaluation :
5

Love the alarm system feature

Marlene W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN L.  |  Premières impressions 
Évaluation :
5

Very happy with the sevice provided by the staff. Happy to recommend UHaul.

Richard H.  |  Expérience générale 
Évaluation :
3

Everything was good, however I did not take the unit as it was too far from the loading doors.

Gary D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jane H.  |  Expérience générale 
Évaluation :
5

My wife and I were impressed with the way the staff member 'checked-in' to our storage facility. Very friendly and would certainly keep using U-Haul!

dean shauna w.  |  Premières impressions 
Évaluation :
5

Great experience, highly recommend

Cameron Bond L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S.  |  Expérience générale 
Évaluation :
5

The indoor units are small and impractical and to not have an elevator or ramp to get to the second floor is a very unfortunate oversight on the feasibility of a well rounded facility.

Mike M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna b.  |  Expérience générale 
Évaluation :
5

The employee underestimated the size I’d need so furniture was jammed into the locker and caused damage to some items

maureen s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathryn R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vicki c.  |  Premières impressions 
Évaluation :
5

Very happy with everything so far.

Robert W.  |  Premières impressions 
Évaluation :
5

We were very pleased with all aspects of renting the storage unit, and would recommend UHaul storage to anyone needing a temporary space to store their belongings.

Bonnie P.  |  Expérience générale 
Évaluation :
4

Everyone was great in Kamloops and West Kelowna except Paula in Kamloops was not friendly at all

Debbie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff.

Mathew O.  |  Premières impressions 
Évaluation :
5

Thank you for making our rental so easy!

donna b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S.  |  Premières impressions 
Évaluation :
2

Friendly Staff! The units I got are ok no leeks and I hope it stays that way. The bathroom need to be cleaned more regular. The snow plow truck shouldn't be inside all day! It takes up a spot of valuable room. Ps you guy need more cart but not the mattress ones

Stewart A.  |  Premières impressions 
Évaluation :
1

Absolutely pathetically horrible . I will never use uhaul again . I was treated as if I was a crook , this is by far the worst company I've ever dealt with in my life

dustin s.  |  Premières impressions 
Évaluation :
5

Staff was great. From the reservation to the check in. Easy fast and affordable. Clean units and easy loading.

marios G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxyne l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harley B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger C.  |  Expérience générale 
Évaluation :
5

Clean, easily accessible, wonderful staff who are knowledgeable & always prepared to assist if needed. I strongly recommend Westbank U-Haul. Thanks to all the staff my precious belongs were safe & accessible to me throughout the year.

jenny j.  |  Expérience générale 
Évaluation :
4

Thank you for making it easy

Toni B.  |  Expérience générale 
Évaluation :
5

The "gentleman" at the front was extremely kind, he went above and beyond my expectations. Moving sucks, and he made my day so much better! I would definitely recommend!

carmen f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon D.  |  Expérience générale 
Évaluation :
4

While renting a truck on line, I continued to read about all the amenities. I was later offered a storage unit for 1 month free. I took the offer as I was needing storage anyway.

Tamarra K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan V.  |  Expérience générale 
Évaluation :
4

Very helpful. Fast process getting set up

alex h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trish K.  |  Expérience générale 
Évaluation :
4

I had issues with the truck, I rented in langley, but staff in Kelowna were helpful and tried to assist us

Andrew L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxyne l.  |  Premières impressions 
Évaluation :
5

Great service; helpful and friendly. Thank you.

Kenneth F.  |  Premières impressions 
Évaluation :
4

I found the staff at West Kelowna u haul extremely helpful and service was fast. The only downside was often a couple bay doors were out of service at once so you were either waiting or hauling your stuff from the parking lot in.

Jill D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russel b.  |  Expérience générale 
Évaluation :
2

We certainly locked our car between loads. Majority did not wear masks. Garbage was overflowing and disturbing. The floor was filthy. There was hair and fingernails stuck to the floor with smashed food and sticky liquid. We saw acetalyne tanks being loaded. 3 of the garages were closed for a week. We were alone there and only one cart was available. The items left by others is a great idea. Perhaps permanent shelving with a sign would be an improvement? When we head a question the office area was always busy with only one person working.

Clint D.  |  Expérience générale 
Évaluation :
4

The rep that day when I went to offload and hand in the truck was a female and she was not too helpful in her explanation and showing me when I told her I did not understood. I had to call a male who was working to help me and he was very helpful and kind to me.

EVELYN D.  |  Premières impressions 
Évaluation :
2

On two occasions, a worker named Tao had very poor customer service skills. She was intentionally unhelpful, abrupt, wouldn't listen, and rude. And she wouldn't accept my answer or explanation for what she was accusing me of. Due to her customer service, I will not give UHAUL in West Kelowna my business anymore nor would I recommend them.

Rodney H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clear Jelly Stamper L.  |  Premières impressions 
Évaluation :
3

I had seen things on the news about West Kelowna Uhaul. Some kind of standoff I was worried about going to my storage unit. I had seen a man that may have slept in his car outside the uhaul. I just didn't like how dirty the bathroom was and thank goodness I didn't always have to utilise the facilities. The staff seemed for knowledgeable about they're jobs and worked as efficiently as possible. That was great.

Janice T.  |  Expérience générale 
Évaluation :
4

We didn't receive the summary in the email as there was no attachment "below ". Just a minor oversight I am sure. Everything else was fine in my experience with U-Haul storage lockers so far. It's a very clean place and the staff is great.

Darryl O.  |  Premières impressions 
Évaluation :
3

The facility could use a few more larger carts to carry oversize items. We liked that they have used boxes in the front area that people can take for packing.

Don&janet M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone H.  |  Expérience générale 
Évaluation :
3

Lighting problems with in the building hard to see anything without a flash light, hard to get into my unit when i needed to. lots of garbage laying around from abandoned units or left behind from move outs.

Ron b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON M.  |  Premières impressions 
Évaluation :
3

Check in took a very long time and prices did not match the website but were higher (I wrote them down). The 1st key card never worked. We returned with our storage items and couldn't get in. They gave us a new access card, then 2 door-bay garage doors were broken so we had to drive out again as the number 1 and 2 doors either didn't lift or close. We are seniors so asked for a close by locker. The locker they gave us was very very far from the entrance. Despite all this, staff were friendly and apologized for the hassles and gave us a lock for our trouble.

Don&janet M.  |  Premières impressions 
Évaluation :
5

Totally satisfied with the location except for not being able to reach anyone on the phone, ever. I called at least a half dozen times over the term of my rental and waited up to half an hour with no response. I understand they may be busy but there should at least be an option to leave a message or get a call back.

VERN K.  |  Expérience générale 
Évaluation :
5

very good to work with. But there needs to be more communication between the call in lines and the actual storage facility

craig s.  |  Premières impressions 
Évaluation :
4

Satisfied and well treated by staff. BIG negative last minute surprises finding out that I can ONLY use a certain lock -9,95 $ on the storage unit, and that storage units have limited hours for access. Not good!

glen p.  |  Premières impressions 
Évaluation :
2

3 of the 5 bay doors are NOT working. We had a 'lady' steal a mattress inside the loading area, the blonde front desk lady looked through the footage but would not comment or help, we had to block the bay door, call the police to get the local drug addict (the policeman's words and her name is Megan) to review tape and ultimately return the mattress.

SHeryl h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katlyn S.  |  Premières impressions 
Évaluation :
5

Great staff

russel b.  |  Premières impressions 
Évaluation :
2

I was very disappointed that I rented a van to move and was charged for 2 days and 2 days insurance when we had it back in time. The reason we were charged for the extra day was only because we had to wait in line, then fill out paperwork to get a storage unit, then put the remainder of our move stuff in the storage unit. I wondered why we were charged 140 $then upon leaving noticed that I was charged for an extra day and another day of insurance as the truck sat in your loading dock and parking lot. Very disappointing to say the least.

peter c.  |  Premières impressions 
Évaluation :
5

Moving our belongings in was seamless and simple. We rented an upper 5x5. Would definitely recommend the space but is very helpful to have another person with you as you use a flight of stairs to access.

Patricia N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasia R.  |  Premières impressions 
Évaluation :
2

Horrible

EILA Q.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyler n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L.  |  Premières impressions 
Évaluation :
4

Was the location clean? No not really.. staff is off due to virus leaves.. thats fine. The local staff are great.. BUT,... I called the number for the location i was redirected to Connecticut and spoke with a young lady who has no idea where I am.. Mispronounced badly the city i live in and the street this location is on...Typically these things dont bother me, but seriously this woman is ignorant.I took it as an insult but honestly as a Canadian i expect nothing less from a US firm... embarrassing. Time for location of office and access are now a bit more limited. I understand and it does not bother me.. however this location will HAVE to remain open somehow as life does go on for others.

craig m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

myles m.  |  Premières impressions 
Évaluation :
4

none

Ron b.  |  Premières impressions 
Évaluation :
5

Erin was very helpful and a pleasure to deal with !!

terrence p.  |  Premières impressions 
Évaluation :
5

Matt was awesome at explaining the different size lock-ups. The security system etc etc. Put my first load into my space this am and it was easy and controlled.

kay a.  |  Premières impressions 
Évaluation :
5

Great facility... all indoors and heated...

Bradley S.  |  Premières impressions 
Évaluation :
5

Assistance and service outstanding... Staff did not hesitate to help when assistance was requested.. James J..

James J.  |  Premières impressions 
Évaluation :
4

Easy and well organized.

Ken S.  |  Premières impressions 
Évaluation :
5

Great service and helpful staff.

Georgia T.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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