Customer Reviews for U-Haul Moving & Storage of West Kelowna

1 952 évaluations

3571 Old Okanagan Rd   West Kelowna, BC V4T2P5

(778) 741-0141

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(778) 741-0141

3571 Old Okanagan Rd
West Kelowna, BC V4T2P5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

CRYSTAL J. 
Évaluation :
5

All Good

ARTHUR E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy D. 
Évaluation :
5

Thanks for being so accommodating.

Darryl S.  |  Premières impressions 
Évaluation :
5

The alternator belt needs to be looked at. Made a very loud noise for the first day. Other than that everything was good

Edwin D. 
Évaluation :
5

Staff was helpful and friendly, appreciate the smooth experience

davin M. 
Évaluation :
4

Front counter rep was friendly. Overall great experience

Paul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerard B. 
Évaluation :
4

Drivers door did not close tightly. Had to slam door to close.

Ron O. 
Évaluation :
5

No issues. Truck was ready for pickup and with no delays.

TYLER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BYRON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia D.  |  Expérience générale 
Évaluation :
3

Some staff were helpful, others were not. Tires on cube van could not get up my driveway. I had to get a neighbor to help me both times even after shoveling and putting ice melt on my driveway. My neighbor had to tow me out twice. When we arrived in the morning there was only one employee who was working so hard by himself. The time teying to get up my driveway which not steep took too long and lost time. I did get a refund and the staff was understandable. Do your vehicles have to pass a commercial vehicle inspection?

cathy w.  |  Premières impressions 
Évaluation :
4

both the interior and exterior were not clean,.. The exterior can be accounted for due to the weather, but the interior should have at least received a vacuuming

Lorna B. 
Évaluation :
5

The agent was very knowledgeable and extremely pleasant and helpful.

Karen K.  |  Premières impressions 
Évaluation :
5

Not much. Give your staff a little bonus. Staff very friendly and professional They did a great job. First time customer I will be back if I need any of your services.

Steven W. 
Évaluation :
4

Everything went really well at this location.

LEVI R. 
Évaluation :
5

I LOVE THIS LOCATION, BEST ONE BY FAR. THE TRUCK WAS SO EASY AND FUN TO DRIVE. LOVE THE STAFF, VERY FRIENDLY AND KNOWLEDGE. HAVE A WONDERFUL NEW YEAR'S FROM ARE FAMILY TO OURS. GOD BLESS 😁🙏❤️ðŸ¤-

CRISTINA D. 
Évaluation :
5

I had to move my daughter out of her place due to an emergency, and it was very stressful. The staff at the West Kelowna location were exceptionally helpful. I cannot thank them enough. The day I moved the stuff to the storage lock-up, it became clear I would not get finished before close, as I was on my own. I did not get the name of the male employee who helpfully provided me with a larger locker for overnight so I could just throw the rest of the furniture in until the next day. Upon the next day, I decided to trade up to the larger locker from the smaller one.. Chrissy is a real star. I had many interactions with her, and all were positive.

Ellen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jarrod H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zoltan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON T.  |  Expérience générale 
Évaluation :
5

Great experience no issues easy to switch over do my payments and appreciated the payment reminders. Would totally use uhaul storage again.

amy s.  |  Expérience générale 
Évaluation :
5

I rented the smaller 10' truck and it happened to be very snowy and icy that night so the truck got stuck in the parking lot!! After getting it out I took it back to the location mid-move and I was graciously offered the 15' truck (with more tires) and an extension on my rental time to be able to get my move done that night. I really appreciated the help from the team working that night. Thank you!!

Kristine D. 
Évaluation :
5

Put snow tires on your trucks

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Always have great service at this location especially considering the snowfall we had and cold weather everyone did a great job vehicles cleared off and ready to go 👍

Michael F. 
Évaluation :
4

I have returned the rented equipment ahead of deadline because it failed to perform appropriately. The van got stuck in the freshly fallen snow and the roadside assistance service didn't work. Providing hauling services in a part of Canada where winters are known to be snowy and slippery should require at least winter tires (or chains or studs or whatever would ensure better traction). I am very disappointed I ended up paying for something that didn't bring me any use, but complications only.

Erika S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Christiana at the west Kelowna location was incredibly helpful and friendly. I can't say enough good things about her. She was very busy, but never made me feel rushed or as though I was an inconvenience to her. She is a real star.

ellen m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helena S. 
Évaluation :
5

Best Service

HELENA S. 
Évaluation :
5

Great Service. Helpful staff.

HELENA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana w.  |  Expérience générale 
Évaluation :
3

Didn't appreciate the transient population hanging outside of the entrance points. Would have been nice to see things cleaned up inside better, had a unit near mine have a water leak causing all sorts of rubbish and filth blocking my unit for a period of time. Would have been nice to be notified of such an issue.

Wilson E.  |  Expérience générale 
Évaluation :
5

Lady that checked us in was so nice and apologetic for the terrible experience we had over the last few days.

Taylor L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erika S. 
Évaluation :
5

Matt went far above and beyond what was expected. Couldn't be more impressed!

GERHARD W.  |  Premières impressions 
Évaluation :
5

Staff went above and beyond anything I could have expected. The one employee stayed 40min after their closing time to help me finish moving all my stuff into the storage unit. Totally blown away by it.

Gerhard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse H.  |  Expérience générale 
Évaluation :
4

The gentleman that helped us was very good at his job!

Dario A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neville B. 
Évaluation :
5

Trailers do not have hitch lift support leg to help load and unload to the hitch ball. That means once it is on you can't easily take it off if you need to leave the trailer and run a quick drive for dinner. If you have loaded the trailer as specified good luck lifting it off at all until you have unload. Small design flaw for renters if you can't take the trail on and off by yourself.

Shawn P. 
Évaluation :
5

Storage unit was exactly what we needed. Clean, well maintained and secure. My only comment is there was no light inside the storage unit itself.

Darlene M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg Y. 
Évaluation :
5

Excellent service. By mistake I booked for a van in Kelowna, intending Westbank., which is where I went. Gave me another vehicle and cancelled the Kelowna one. Very helpful.

David H. 
Évaluation :
1

They gave me a run around on the equipment availability. I have to go across two cities just to pick the equipment. First, apparently it is available nearby then someone called it is not and I to pick up at another location which is at least 25km away at night. So much inconvenience for me at late night which I need to load up my stuffs at night. Worst experience ever at Uhaul location.

LUISITO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edna s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
1

My unit was broken into after I had phoned and reported my key missing and even though I had insurance on the unit they would not do anything to help me because I owed 65$ I was unable to pay at the time. Horrible service .

saige H.  |  Expérience générale 
Évaluation :
2

This was by far the WORST experience I've ever had moving and ALL OF IT had to do with the fact that we chose to work with U-Haul. We will not be using them again.

Justin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Y. 
Évaluation :
3

Sometimes there is no one at the sales desk for a period of time. I realize it's a big place & they are helping elsewhere, but feel one person should be there at all times. The staff is very accommodating and helpfulðŸ'ðŸ¼

Pamela F. 
Évaluation :
5

Great service. Quick and easy.

Cory T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ILIA E. 
Évaluation :
2

exterior dirty. Interior box light non functioning

Gregory Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek B.  |  Expérience générale 
Évaluation :
3

Truck had not been cleaned out after previous customer Truck had absolutely no window washer fluid

Nick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
2

Missing the dolly we requested. Only had 1/8 of a tank of gas when we picked it up.

aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montana B. 
Évaluation :
5

Everyone was so kind, friendly and helpful. The courtesy carts were also extremely handy. The security procedures of the facility were also very comforting.

Darlene M.  |  Premières impressions 
Évaluation :
5

Everyone we interacted with was super friendly and helpful. This is a great Uhaul location. The added bonus of also having storage units was amazing and they were able to modify that reservation for us at the last minute. There is a gas station two minutes away and drop off was super smooth.

Cory T. 
Évaluation :
4

I rented a van for an overnight run. I picked it up and was explained about the Fuel etc. I looked at the diagram of the fuel gauge and made my best estimation that it was correct. The printing is VERY small so was hard to read. I saw that the sheet said 1 notch below 3/4 full and so did the tank. Off I went. When I returned it had slightly more fuel than when I picked it up but I was asked if that was how I wanted to return it. I said that it is higher than when I picked it up and she told me I was incorrect. The problem was that the diagram of the fuel tank in in 1/16 divisions and the actual tank is in 1/8 divisions. I read it as 1 notch below 3/4. Although they were correct in that the fuel was lower than what was on the paper, it had more than when I picked it up. After much haranguing and back and forth the attendant let me go without going to fill it up but a word to the wise is double check your fuel gauge against the sheet. Contractually they were correct, but morally I was right. Make sure you confirm fuel levels. Other than that, good service.

Todd M. 
Évaluation :
4

Booking trucks lately has been unreliable. I tried to book my truck with the local outlet but 8o% of the time I am redirected to the Arizona call center where they don't have 1st hand knoledge of availability of trucks locally. I was told there were no 20-26' trucks available at the West Kelowna site but I could get a 26' in Kelowna, 10-15 lilometers away. Ok, I'll make less due to higher expenses. Go to Uhaul to pick it up and get told to go to West Kelowna for a 20'. Oh well, did the job,wasted at least an hour getting the truck. Once we hot the truck all went well. Staff at both West Kelowna and Kelowna are great. Try to keep these ones for a while, I use both sites regularly as part of my mov8ng business!

kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick H. 
Évaluation :
5

The employees were great

Steve N. 
Évaluation :
5

The unit I booked had not been returned. She did her best to try and get the unit returned. She gave me a smaller trailer and when I was billed, she provided an excellent discount for the inconvenience. We'll done.

Gregoire A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Premières impressions 
Évaluation :
5

App did not work. Thank goodness the location was open. Potentially a very negative experience but staff fixed everything and got me on my way Would not use app again for pickup. Unreliable.

mike N. 
Évaluation :
4

my truck was booked one-way for a 1500 mile trip. it was very old and worn with over 115 000 miles but made it without incident. with over month of advance notice it should have been a much newer vehicle for such a trip.

Bradley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Al S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Both staff members were excellent - the woman who helped me hook up the equipment and the young man who helped me return it. The facility is beautifully kept - clean, organized and efficient.

Rhonda M. 
Évaluation :
5

Always have a great experience at this U-Haul Dealer

Dieter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Very helpful!

Kyle B. 
Évaluation :
3

I had rented the 26' Super Mover and they have been great but this rental was very disappointing. The vehicle was very worn out in comparison to the Ford F650's. The roller door would not close properly and took extreme effort to close. The ramp keep jamming and that too took a lot of effort to put back in the channel track. This vehicle should be retired or fixed up.

GREG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASSIDY C.  |  Premières impressions 
Évaluation :
5

Well My adventure started off poor; my reservation was cancelled for an unknown reason; so after an hour on the phone, Victoria was able to locate another option and waived the drop off costs. Maybe a system should be put in place to notify people when a reservation is cancelled? Isabella was able to cancel mine and no notification provided Also, your Penticton location is quite sketchy and the owner/worker really was disinterested in the problems this created for me. I will not recommend anyone rent from Penticton… I would tell people to pay more and hire movers. Just my thoughts and experience.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
5

Today was not a great day for me, Thank you for making it a little easier to progress through a bad chapter in my life. I'll only use U-Haul for any similar needs.

Jordan N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee F.  |  Expérience générale 
Évaluation :
5

Give them a ride home after they drop off the truck

Benjamin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirsten L. 
Évaluation :
3

I rented this uhaul because there were no rental cars available and I needed to drive to Vancouver to the airport. It got stuck on the road to my house and I was just exhausted, it was out of the way so people could pass and it was a low traffic dirt road, I left it there for the night because I was too tired to deal with it. I went back the next day with my grandpa and his truck to get it out but it had been towed. I had to leave that day so I really didn't have much time to figure things out with it so I just rented another one but from trail location. This cost me more than the first one because they only had a larger option. I would have kind of expected the company to have reached out to offer a replacement or some kind of a solution but never heard anything. I feel as though a refund for the second vehicle would make things fair. I had to drive an extra 3 hours and spend the day of travel stressed not knowing whether or not I would make my flight.

Addelyn C. 
Évaluation :
5

We always go back because of the excellent service

Stephen P. 
Évaluation :
5

Check the lights before letting the unit go out again!

Nick T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katlyn S.  |  Expérience générale 
Évaluation :
5

Very friendly supportive staff

Terry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
3

Could of been washed and cleaned better prior to rental.

Gregory Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M.  |  Online Move In 
Évaluation :
5

I will never rent again. Making customers travel to get equipment is ridiculous. Its like stealing money from customers. We wasted $200 on travel km and gas. Never again! Been renting with uhaul for 20 year's

Amy W. 
Évaluation :
5

Speed up the checkout process. Your system is very slow. Reservation girl was very friendly, helpful and cheerful. I enjoyed meeting her

Kevin B. 
Évaluation :
4

the outside of the truck needed a wash. Inside was fine.

Edmund S. 
Évaluation :
4

I thought the service overall was above average. been using UHAUL for storage and I have been impressed with the level of service received and the different options available within the store. Thanks

Dean W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber R. 
Évaluation :
1

My review is for the Kelowna enterprise way branch, i booked a 26' truck a month ago but when i went to pick it up on Oct 29 they never had a truck available for me, unacceptable, disgusting service, never again

NEIL D. 
Évaluation :
2

Make sure that when a customer is picking up by online check in that 1. They know how to open the lock to the key box and 2 that the vehicle doesn't have low oil lights or low tire pressure lights on. And then make sure when your employees are helpful and maybe an iota apologetic for making the renter late because of not being able to unlock the box and giving them a van with problems and not having their answer to the question "don't you make sure there aren't any problems with your vehicles when giving them when parking for online check in?" Be "well at least we had another van for you." And then say a sorry that clearly wasn't meant. And then maybe offer your renter a discount or something for the problems. This experience today was frustrating and aggravating and very unacceptable.

Padra M. 
Évaluation :
5

Check-in was so fast and smooth. I was in and out very quickly did with no hassle. GREAT experience.

Joan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY S.  |  Expérience générale 
Évaluation :
4

Good friendly service thanks Crissy

marty s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB K. 
Évaluation :
4

very helpfull customer service representative very pleased with my experience at this location

Judy N. 
Évaluation :
1

When customers say there is issues with hazzards don't think the did it it called a post trip as a trucker I do pre trips and post trip so every truck needs inspection

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE K. 
Évaluation :
3

The trailer I had to lift several times on and off due to the trailer being setup for the hitch wrong .the app self check-in did not work and wasted about 40 minutes in the rain trying to check in .

Larry R. 
Évaluation :
5

Staff at the West Kelowna Uhaul went above and beyond for me after I made a mistake on my storage needs. Outstanding customer service!!

Alexandra G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee F. 
Évaluation :
5

When we arrived we realized we did not have a large enough storage compartment for our belongings. I asked the young fellow inside if there was any other compartments available near ours. With no problem he located a locker just 1 compartment away. It was great and very convenient.

Wayne S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan l.  |  Premières impressions 
Évaluation :
5

We will rent again when required Thank you

Andrew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Rien

Clarence D. 
Évaluation :
5

This place is amazingly clean and very well lit. The staff are super polite and friendly from the front office to the folks helping with the tidyness, everyone was helpful and seemed quite happy to work there. Unit was easily accessible. Will definitely use them again.

larry b.  |  Expérience générale 
Évaluation :
4

So far so good .. Some of the junior staff were not knowledgeable but understandable.

Tuscan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W.  |  Premières impressions 
Évaluation :
5

Thank you to your helpful staff! Chrissy was amazing in west Kelowna and Len was also very helpful.

monique d.  |  Premières impressions 
Évaluation :
4

Very good

Larry M.  |  Premières impressions 
Évaluation :
5

The U-Haul front counter reps were excellent to deal with and very hassle free. I was not a fan of my mobile pickup after being told I had to go to Coquitlam and half of the process was broken on the mobile check in page...but the staff at the West Kelowna location definitely made up for it with how awesome they were.

Brenden B.  |  Premières impressions 
Évaluation :
3

The facility in West Bank Kelowna, has the majority of the storage rooms above ground level and the only way to access them is through stairs. It makes it very difficult to use them when storing have and/or large items. A kind if lift table would be very helpful if installed in one of the two accesses. Merci

LUCA S.  |  Premières impressions 
Évaluation :
5

Great work all around

Chad G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaun h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERYL H.  |  Premières impressions 
Évaluation :
5

Very clean. Staff are efficient, helpful and accommodating and friendly

linda P.  |  Premières impressions 
Évaluation :
5

Thank you for all your assistance, I appreciate your kindness and helpful support.

Elle N.  |  Premières impressions 
Évaluation :
5

Staff couldn’t have been nicer or more helpful.

Vera K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan V.  |  Premières impressions 
Évaluation :
3

The fact that there is no elevator or stair dollies to use the upper storage facility in the Westbank U - Haul is quite frustrating. It is unclear to me that you would open a facility with an upper floor with no convenient access to use the storage lockers. It is also a shame that to use the lower floors it is quite expensive. I feel that I will shop around to find a storage facility that has better pricing and is more convenient to use.

Ryan S.  |  Premières impressions 
Évaluation :
5

The young man who helped me was SO polite and informative! My only concern is that the lights in the storage unit go out after awhile and I have to leave my unit to go motion activate them again. Is it possible to put the sensors in the middle as well, for those of us not on the end close to the sensor?

Sara N.  |  Premières impressions 
Évaluation :
5

The lady who helped us was friendly and helpful.

darci o.  |  Premières impressions 
Évaluation :
2

My storage area was not clean. I don't know if the hallway tile is stained but it didn't look very clean.

Lorna O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jake d.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly

Cole P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine & todd M.  |  Premières impressions 
Évaluation :
5

We upgraded to a larger locker. The staff were very knowledgeable, friendly and had our new locker contract done very quickly. Merci.

Donna B.  |  Premières impressions 
Évaluation :
5

Would be nice for the access hours to be later is all.

Jason H.  |  Premières impressions 
Évaluation :
5

Awesome service

Laila B.  |  Premières impressions 
Évaluation :
5

Excellent security. I received a message if my storage door was open. Excellent customer service person. Changed the reservation storage unit to one that was my preferred choice and now currently available. A wide range of storage is available.

James I.  |  Premières impressions 
Évaluation :
4

The service was far above average. Very friendly and helpful. The storage unit and the warehouse both needed to be cleaned. There was all kinds of stuff left by presumably people who have storage there (underwear, dog food etc). That clean up should be done on the daily

Audra B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ART S.  |  Premières impressions 
Évaluation :
5

Staff were excellent facilities were clean.

Roy L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN S.  |  Premières impressions 
Évaluation :
5

Such great service by the front desk lady. Thank you from Christina

Canadian Appliance Parts C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlo R.  |  Premières impressions 
Évaluation :
4

The young man that helped me was on by himself. He had 3 things going on at once and was amazing at his at his job.

Mitch G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul G.  |  Premières impressions 
Évaluation :
5

Staff were so friendly and helpful.

Robert l.  |  Premières impressions 
Évaluation :
5

The girl who helped me was great. Very friendly, knowledgeable and easy to deal with.

Jesse C.  |  Premières impressions 
Évaluation :
5

I have experienced exceptional service. Extremely professional yet cheerful. Thank you for that.

Dirk W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert and Helene T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brierley M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyla edward L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia D.  |  Premières impressions 
Évaluation :
3

This is not a fair review as I did not move in - I received an urgent telephone call and had to empty my Unit into another unit as roof was leaking and water was coming. Christy did her best to help.

barbara q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne n.  |  Premières impressions 
Évaluation :
1

Got locked out

Mohammad R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B.  |  Premières impressions 
Évaluation :
5

Love the alarm system feature

Marlene W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B.  |  Premières impressions 
Évaluation :
5

My wife and I were impressed with the way the staff member 'checked-in' to our storage facility. Very friendly and would certainly keep using U-Haul!

dean shauna w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vicki c.  |  Premières impressions 
Évaluation :
5

Very happy with everything so far.

Robert W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN S.  |  Premières impressions 
Évaluation :
4

While renting a truck on line, I continued to read about all the amenities. I was later offered a storage unit for 1 month free. I took the offer as I was needing storage anyway.

Tamarra K.  |  Premières impressions 
Évaluation :
4

Very helpful. Fast process getting set up

alex h.  |  Premières impressions 
Évaluation :
4

I had issues with the truck, I rented in langley, but staff in Kelowna were helpful and tried to assist us

Andrew L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen L.  |  Premières impressions 
Évaluation :
4

The rep that day when I went to offload and hand in the truck was a female and she was not too helpful in her explanation and showing me when I told her I did not understood. I had to call a male who was working to help me and he was very helpful and kind to me.

EVELYN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clear Jelly Stamper L.  |  Premières impressions 
Évaluation :
4

We didn't receive the summary in the email as there was no attachment "below ". Just a minor oversight I am sure. Everything else was fine in my experience with U-Haul storage lockers so far. It's a very clean place and the staff is great.

Darryl O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON M.  |  Premières impressions 
Évaluation :
5

very good to work with. But there needs to be more communication between the call in lines and the actual storage facility

craig s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katlyn S.  |  Premières impressions 
Évaluation :
2

I was very disappointed that I rented a van to move and was charged for 2 days and 2 days insurance when we had it back in time. The reason we were charged for the extra day was only because we had to wait in line, then fill out paperwork to get a storage unit, then put the remainder of our move stuff in the storage unit. I wondered why we were charged $140 then upon leaving noticed that I was charged for an extra day and another day of insurance as the truck sat in your loading dock and parking lot. Very disappointing to say the least.

peter c.  |  Premières impressions 
Évaluation :
5

Moving our belongings in was seamless and simple. We rented an upper 5x5. Would definitely recommend the space but is very helpful to have another person with you as you use a flight of stairs to access.

Patricia N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasia R.  |  Premières impressions 
Évaluation :
2

Horrible

EILA Q.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyler n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

myles m.  |  Premières impressions 
Évaluation :
5

Erin was very helpful and a pleasure to deal with !!

terrence p.  |  Premières impressions 
Évaluation :
5

Assistance and service outstanding... Staff did not hesitate to help when assistance was requested.. James J..

James J.  |  Premières impressions 
Évaluation :
4

Easy and well organized.

Ken S.  |  Premières impressions 
Évaluation :
5

Great service and helpful staff.

Georgia T.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

Retour
Haut de la page