Customer Reviews for U-Haul Moving & Storage of West Oaks

6 484 évaluations

14900 Westheimer   Houston, TX 77082
( W Of Hwy 6)

(281) 556-5194

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(281) 556-5194

14900 Westheimer
Houston, TX 77082
( W Of Hwy 6)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The sliding doors are always broken, stuck or not working.

SAMANTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABELARDO R. 
Évaluation :
1

I won't be using this location again. I made a reservation online nearly a week in advance to reserve a van and when I arrived it wasn't available. The service rep tried to charge me the higher mileage rate as well which was lent fair. As a result, I had to use a 15' truck which was way more than I needed. To make matters worse, the cargo door on the truck was faulty and opened during my commute and I lost some of my cargo. I've had issues with this location before and the customer service is awful. I will never use this location again.

SUMMER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedrick H. 
Évaluation :
1

Second time I am being over charged for gas after I have returned it with the same amount if not more than I received it with. I have pics/video to back up my claim. If you check the link I filled out on my most recent rental and see where I took a picture of the gas and mileage to adjust the current info that was originally on the link as instructed. I took video of gas and location that is time stamped and will show when I return to pick up my next rental. This is just an inconvenience being over charged a second time.

Jared K. 
Évaluation :
5

Great job thanks

MAURICIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis O. 
Évaluation :
5

Excellent customer services.

chukwuma O. 
Évaluation :
3

I was improperly overcharged a fuel charge stating that I didn't turn the truck back in with the gas hand where it was. That is untrue, and while I did not take a picture of the gas hand/mileage - which I should have, nor was I told that I should take a picture for my own records. The employees are not telling the truth and I dispute this claim as when I refueled the truck before turning in the truck I used the diagram that was right above fuel tank so I know that we put in more than a 1/4 of a tank of gas.

Shakeisicia B. 
Évaluation :
5

Very good

marcia X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

keep up the good work.

LYNN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayodeji O. 
Évaluation :
5

The lady in the morning is great, Derrick great and so is Mario. Good guys. Nice place, I'm very thankful.

rafael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric O. 
Évaluation :
5

Mr Mario was very professional and efficient . He got me going within a twinkle of an eye . He was calm and very helpful . Thank you Sir !

PAUL E. 
Évaluation :
4

Only thing I didn't like is, you more than two people on a saturday morning at the end if the month. The line was pretty much out the door.

Jesse O. 
Évaluation :
1

I reserved a 26 ft truck 2 weeks ahead of time to pick up 1 mile from my home. Got repeated confirmations those 2 weeks. Showed up on time to the location I had reservations for pick up at 9:30 am. THE PLACE WAS CLOSED AND ZERO TRUCKS OUTSIDE!! When I called uhaul to find out what was going on they were total airheads! They told me they could transfer my reservation to a location 9 miles from where I was at for my original reservation… it wasn't 9 miles away, IT WAS 26 MILES AWAY! So instead of paying $1,19 for the 20 miles I reserved I had to pay $1,19 for 48 miles!!! DISGUSTING UHAUL! DO BETTER!! 郎郎

Jessica W. 
Évaluation :
4

When customers extend the rental truck for another day, they shouldn't charge 2X for the insurance and equipment.

Mercy J. 
Évaluation :
2

Understaffed. Trailer was dirty and not ready to go. Had to wait for ever to be served.

Lisardo G. 
Évaluation :
1

When I picked up the truck there was a 20 mile until E message which did not let me take a picture of the current mileage and on the paper it had “137505” so when I went to put gas I did not check the mileage as I was in a rush since I had to be moved out by that next day. I used the truck for 5 stops which I wrote down and kept track of the mileage. I only used 20 miles. When I go return the vehicle I put gas again to the 1/4 line I noticed the mileage said “137795” i picked up the truck around 6:30 pm and returned it around 9:30 pm (camera footage as proof) I was not able to use the self drop off option since it kept saying I used over 250 miles. Next morning they charged for mileage I did not use and the manager was upset and rude to me because a mistake on THEIR END. Whoever turned in the truck did not report the proper hours after the tank was left on E (empty) I basically paid for the user before me. I need corporate to call me ASAP as I do not want this to happen to anyone in the future. I will be waiting a call thank you.

Joel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela J. 
Évaluation :
1

Take care and maintain your equipment. That truck was doing 9 miles per gallon. Gas guzzler truck.

Taoheed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXIME S. 
Évaluation :
4

Tires are almost bald. Especially dangerous in the rain

David S. 
Évaluation :
4

Figure out a real time inventory system. I'm tired of being able to book certain trucks that are not even there. Then have to go somewhere else or accept something I really don't want.

OLIVIA A. 
Évaluation :
5

Very friendly and helpful

Ezell S. 
Évaluation :
5

Oui

Carlos E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miya A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Susana L. 
Évaluation :
5

It was great and always

Rony B. 
Évaluation :
3

Online system was a disaster, sent me to a closed location. Once i went to the alternate location it was better. The mileage was wrong on the contact and not able to be fixed in software.

Michael K. 
Évaluation :
5

Fix the registration system. We showed up the first day and the location did not know we were coming or had the parts. Had to come back 4 days later to get the hitch installed.

Rudy M. 
Évaluation :
2

Amira (sp?) the installer was fantastic. He was kind and honest about the delays. My appointment was for 10am and I didn't leave Uhaul till almost 3pm. He was clearly under resourced and needed support. He was great to work with but my expectations were not met for how long it should have taken. There is no place to go or sit while waiting.

April W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fatima A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick H. 
Évaluation :
5

Excellent service. Very friendly

Norman P. 
Évaluation :
5

Good service

Elbro G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irine N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaylin N. 
Évaluation :
5

Excellent

Victore J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADEMOLA O. 
Évaluation :
5

Keep up the good work.

JOHN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Need more customer reps at the counters especially on Saturday.

Bukky F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lopato A. 
Évaluation :
2

Be on time to work I had a 7am pick up person on shift didn't show up till almost 8:00am that set my day back tremendously

Alfonso G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Keep up the good work.

JOHN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele M. 
Évaluation :
5

the usb did not work in the truck

Richard B. 
Évaluation :
5

The folks working were super personable! The only issue is they gave me the wrong dolly. They gave me the flat one with 4 wheels vs the stand up with 2 wheels other than that, perfection.

Rayvin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adeniyi A. 
Évaluation :
3

Bed Floor had light oil spilled on it and and was dangerous to use. I did not have time to take it back Truck leaked oil all over my driveway I now need to rent a power washer Price was reasonable and truck ran fine This truck bed floor was hazardous to use Not happy Vernon Neal 713-295-9150

VERNON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANA T. 
Évaluation :
5

Have rent several times at this location always very friendly even though sometimes the have a big line that is the only thing sometimes you have patience because a lot of the times there are a big line but other than that is a great location.

Vianey R. 
Évaluation :
5

Derek is the best in customer service and also trviva

Mustafa L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VEDAT K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
4

Improve customer service , some of the employees need more training!!

Mustafa L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Elizabeth J J. 
Évaluation :
1

Before sending out a U-Haul vehicle inspections should be highly recommended ! I got stranded twice due to the U-Haul not switching gears & had to wait on roadside assistance to arrive. I received the U-Haul at 3:33pm & got stranded at 4:08pm. I wasn't able to actually drive the U-Haul with no problems until 8:12pm. It was very inconvenient for me & the gentlemen that had to come back twice to assist me !

Ternisha R. 
Évaluation :
5

Profesional Personal ok Thank

Arcelio A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik O. 
Évaluation :
5

It's all good

RICHARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farshid K. 
Évaluation :
1

Arrived at facility, 2 employees (a lady and a man) laugh when I tried to return the unit. My first language is spanish. Tried to do my best speaking in english I said "I'm delivering a unit"..... They laugh on me and asked me if I had something new regarding new equiment (reffering to my word "delivering".... A lady there told: what you have ? new units ?.... When I heard that, I said, sorry returning unit, not delivering..... Anyway, took the comment from not friendly and comprehensive guys.

Juan L. 
Évaluation :
5

Using the Phone app and doing all that stuff online was actually really fast and for the message to say to go ahead and go to the side of the line and the keys will be given to you that was very true I like it deafly going to recommend people I know that are moving or need the services of uhaul to do it online..

JAMAAL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christin C. 
Évaluation :
1

Worst worstest experience, coming from California, first time rent uhaul in Houston, what happened really scared me, around 11AM, Sep 5/2022, I came to store to return the trailer, waited in link the front desk lady ask to unload the trailer, someone would came help, after trying 20mins I decided to unload trailer as my best ability. After I unloaded the trailer, which is bit far from the curb, the hispanic male employee walk back yielding at me while on his phone, I told him I did my best, trailer is 12 foot long, so I ask him to try, I loaded the trailer back to the car, then after he took the wheel, he begun to abuse my car by hard push gas then hard stop with the 12foot trailer in the back driving throught the parking lot, contiune talking on the phone, taking his time. After driving the trailer back in spot, he found out the trailer chain got stuck in my hitch which can't get out of, he ask who help me load the trailer yesterday, I tell him was a African American male, (who did help me loading the trailer yesterday, also nicer, although leaves the chain skimmy the ground.) he and his friend on the phone said ********* Seem like they both dont get alone with the African American employee, but I still don't understand why he abuse my car, later I use the car to get food felt something is clearly wrong with the car after this rental!!!

JIANRUI Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danny A. 
Évaluation :
5

U-Haul staff at this location has outstanding customer service

Qaiser M. 
Évaluation :
5

Everything was Great!! No improvements needed!!

Nicole P. 
Évaluation :
4

The lady at the front desk does not know her job. telling me that a Canadian license is not good to rent a u-haul

Alexander G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille J. 
Évaluation :
5

I purchased a lock from a different location and was not able to return it to this location. It was kind of an inconvenience.

Melina D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michelle B. 
Évaluation :
2

Show up on time as it shows a lack of interest when you arrive late and there are 5 to 6 customers waiting on assistance.

Steve T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia C. 
Évaluation :
1

There is a representative who is very rude didnt catch her name but she is a black lady medium heavy always wearing a white blue ear phones she is so rude ...She has no customer values doesnt need to ne there period

alice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROYCE M. 
Évaluation :
1

This place has the worst customer service I've ever seen for a business. Was standing there for about an hour just to pick up a truck that I had reserved the day before. Nobody seemed to care. There were more than 10 people in line and the single individual serving had no concern about the people waiting. People were assigned trucks that were not available for pickup. Just a mess.

YAYA T. 
Évaluation :
1

The lady that waited on me was horrible very rude and unprofessional

Tim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARSENIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demarcus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle J. 
Évaluation :
1

Owner is rude

Dawn F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quaneesha A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge A. 
Évaluation :
2

When I arrived to pick up my trailer, it was locked with a customer's padlock. U-HAUL location did not have the key or a way to cut the lock. I had to go to Hoke Depot, buy bolt cutters and cut the lock myself. The inside of the trailer was covered in white dust, like it was used to transport drywall or some kind of paint. I swept out the trailer myself after returning to the location to show them what was inside. My inspection link had expired so they had to reset that so i could get a picture of the inside before I swept it out. The crew there was very nice, but their work ethic was not very good.

Jason B. 
Évaluation :
4

I reserved pick up location near to home but send me you pick up/drop off truck at this location location is that far to me i pay more for mike and gas

Alex P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittany H. 
Non les évaluations ont été soumises pour cet établissement.

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