The only disadvantage experienced was the long wait time on the phone with customer service. In person the customer service was great.

We called two hours in advance to check if our moving truck was ready to go. They confirmed everything was good to go. The truck was there but when we got there 15 minutes before our appointment, they told us the battery for the truck is actually dead. It took 45 minutes to get a new truck 7 miles away and it was . The original storage unit we reserved it ended up they were all full and couldn't fulfill that reservation either. They were helpful with making changes to a new storage unit.

Service excellent

Staff is always slow and unhelpful other than the nice Latin girl, everyone else is doing something else instead of helping customers.

That's ok

Great staff, and extremely clean.

From my very first day I had issues getting access to my unit. Every time I went I had issues, code not working, card jot working literally every time. When I went after hours there was someone waking around inside NOT AN EMPLOYEE. I reported this they just said maybe someone living inside. WHAT? On my move out day, 2 days before due date, I advised the lady I was moving out and then days later I receive a notice for payment then late payment. Not to mention that day it took an extra 20 minutes to gain access to my audit because the card didn't work yet again. I had to pay movers for that time. I will never again. And this was my 2nd time using this facility. Last was 2017. The experience then was mediocre, however I decided to give a 2nd chance. Never again. I don't have time to waste.

Margaret is THE GO TO associate who is very knowledgeable of her job , and helped me answered all of ny needs and concerns.

Mr. Sellers was thorough and informative

Great experience visiting your facilities and extremely clean.

Your policies make it impossible for people to catch up. The fact that I couldn’t make partial, set me back and now I don’t have my personal possessions. Thank you for caring

I moved my stuff just one week after my payment but you guys said you don't have prorated payment, it's sad. But the overall experience was awesome.

Staff was ALWAYS very helpful and overall I had a great experience with storage. Felt safe

The manager was very informative ,courteous and professional. My overall experience was a good one.

I know how these surveys work. So I clicked all the right boxes. Checking out was great! Excellent! However checking in was not. I had a girl that was half asleep that took 20 to 25 minutes to figure out that we already had two storage units and we're well established as customers in your facility. We wind up getting into a verbal dispute. I want up apologizing because that's what I like to do to make sure I don't have to carry things around with me. But the bottom line is whoever it was that checked me into my unit number for 4403 at the beginning of April was simply not very good at customer relations

Staff very helpful and informative .will definitely visit again

Professional staff members and very clean facility. And, secure like Ft. Knox.