Some of your content staff needs training on how to handle customer relations. There's two young guys who were discussing customer phone calls out loud in front of myself and another. That isn't professional at all.patrick l. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of West Oaks
Pour nous contacter
Houston, TX 77082
( W Of Hwy 6)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Keep up the good work.JOHN O.
Le client n'a pas laissé de commentaire.Ralph O.
Le client n'a pas laissé de commentaire.Michael H.
Need more customer reps at the counters especially on Saturday.Bukky F.
Le client n'a pas laissé de commentaire.Lopato A.
Be on time to work I had a 7am pick up person on shift didn't show up till almost 8:00am that set my day back tremendouslyAlfonso G.
Le client n'a pas laissé de commentaire.walter B.
Le client n'a pas laissé de commentaire.amber F.
Le client n'a pas laissé de commentaire.MARK C.
Le client n'a pas laissé de commentaire.Iesha W. | Expérience générale
Keep up the good work.JOHN O.
Le client n'a pas laissé de commentaire.Michele M.
the usb did not work in the truckRichard B.
The folks working were super personable! The only issue is they gave me the wrong dolly. They gave me the flat one with 4 wheels vs the stand up with 2 wheels other than that, perfection.Rayvin R.
Le client n'a pas laissé de commentaire.Adeniyi A.
Bed Floor had light oil spilled on it and and was dangerous to use. I did not have time to take it back Truck leaked oil all over my driveway I now need to rent a power washer Price was reasonable and truck ran fine This truck bed floor was hazardous to use Not happy Vernon Neal 713-295-9150VERNON N.
Will continue using UHaul for business useNathaniel W. | Expérience générale
Le client n'a pas laissé de commentaire.SHANA T.
Have rent several times at this location always very friendly even though sometimes the have a big line that is the only thing sometimes you have patience because a lot of the times there are a big line but other than that is a great location.Vianey R.
Unlike the other manager, the staffs were very professional and attentive to the needs of the clients. The manager, Derrick, handled my request to keep the rented truck an extra day with understanding. Upon my return, his staff went out of their way to locate a cart for my heavy items. Bravo to new management and bravo to his wonderful staff!eugene s. | Premières impressions
Derek is the best in customer service and also trvivaMustafa L.
Le client n'a pas laissé de commentaire.VEDAT K.
Le client n'a pas laissé de commentaire.Richard B.
Improve customer service , some of the employees need more training!!Mustafa L.
Le client n'a pas laissé de commentaire.Karmen S. | Expérience générale
Very PleasentThomas B. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth J J.
Before sending out a U-Haul vehicle inspections should be highly recommended ! I got stranded twice due to the U-Haul not switching gears & had to wait on roadside assistance to arrive. I received the U-Haul at 3:33pm & got stranded at 4:08pm. I wasn't able to actually drive the U-Haul with no problems until 8:12pm. It was very inconvenient for me & the gentlemen that had to come back twice to assist me !Ternisha R.
Le client n'a pas laissé de commentaire.rotaya r. | Premières impressions
Profesional Personal ok ThankArcelio A.
Le client n'a pas laissé de commentaire.Connie G.
Le client n'a pas laissé de commentaire.Erik O.
Wouldn't recommend based on location, reviews, and people walking around watching you unloadELIZABETH J. | Premières impressions
Excellent customer serviceKIMBERLY B. | Premières impressions
It's all goodRICHARD A.
Le client n'a pas laissé de commentaire.Farshid K.
Employee who assisted me did not go get truck an pull forward for me as everyone else do for others. Truck trailer was dirty. I had to pull truck out from between several other trucks which was very difficult I also had to load my own furniture dolly!Tierra N. | Premières impressions
Arrived at facility, 2 employees (a lady and a man) laugh when I tried to return the unit. My first language is spanish. Tried to do my best speaking in english I said "I'm delivering a unit"..... They laugh on me and asked me if I had something new regarding new equiment (reffering to my word "delivering".... A lady there told: what you have ? new units ?.... When I heard that, I said, sorry returning unit, not delivering..... Anyway, took the comment from not friendly and comprehensive guys.Juan L.
Using the Phone app and doing all that stuff online was actually really fast and for the message to say to go ahead and go to the side of the line and the keys will be given to you that was very true I like it deafly going to recommend people I know that are moving or need the services of uhaul to do it online..JAMAAL T.
There were a few times when sliding entry/exit doors were locked and it took awhile to have them opened, 4 1/2 stars out of 5 stars. VERY PROFESSIONAL AND HARD WORKING THIS INCLUDES THE LADIES MAINTAINING THE CLEANLINESS OF STORAGE UNIT AREAS.EUGENE T. | Expérience générale
Le client n'a pas laissé de commentaire.Christin C.
Le client n'a pas laissé de commentaire.Kizzie R. | Premières impressions
Worst worstest experience, coming from California, first time rent uhaul in Houston, what happened really scared me, around 11AM, Sep 5/2022, I came to store to return the trailer, waited in link the front desk lady ask to unload the trailer, someone would came help, after trying 20mins I decided to unload trailer as my best ability. After I unloaded the trailer, which is bit far from the curb, the hispanic male employee walk back yielding at me while on his phone, I told him I did my best, trailer is 12 foot long, so I ask him to try, I loaded the trailer back to the car, then after he took the wheel, he begun to abuse my car by hard push gas then hard stop with the 12foot trailer in the back driving throught the parking lot, contiune talking on the phone, taking his time. After driving the trailer back in spot, he found out the trailer chain got stuck in my hitch which can't get out of, he ask who help me load the trailer yesterday, I tell him was a African American male, (who did help me loading the trailer yesterday, also nicer, although leaves the chain skimmy the ground.) he and his friend on the phone said ********* Seem like they both dont get alone with the African American employee, but I still don't understand why he abuse my car, later I use the car to get food felt something is clearly wrong with the car after this rental!!!JIANRUI Z.
Le client n'a pas laissé de commentaire.Lillian R.
Le client n'a pas laissé de commentaire.danny A.
At times its hard to get to ur storage...they lock storage doors when office closes and sometimes u can't get to ur stuff because sliding door is locked during business hoursKEMMITH G. | Expérience générale
U-Haul staff at this location has outstanding customer serviceQaiser M.
Everything was Great!! No improvements needed!!Nicole P.
Monthly charge should be prorated when you move out before the end of the month.DAVID ROSS S. | Expérience générale
The lady at the front desk does not know her job. telling me that a Canadian license is not good to rent a u-haulAlexander G.
Le client n'a pas laissé de commentaire.Charles T.
Le client n'a pas laissé de commentaire.Lucille J.
The facility was clean, well lit and easy access. The staff were very friendly and helpful.Jennifer H. | Expérience générale
I purchased a lock from a different location and was not able to return it to this location. It was kind of an inconvenience.Melina D.
Le client n'a pas laissé de commentaire.michelle B.
Show up on time as it shows a lack of interest when you arrive late and there are 5 to 6 customers waiting on assistance.Steve T.
Le client n'a pas laissé de commentaire.Jennifer B. | Expérience générale
Le client n'a pas laissé de commentaire.William M. | Premières impressions
Le client n'a pas laissé de commentaire.Alicia C.
There is a representative who is very rude didnt catch her name but she is a black lady medium heavy always wearing a white blue ear phones she is so rude ...She has no customer values doesnt need to ne there periodalice S.
Le client n'a pas laissé de commentaire.ROYCE M.
This place has the worst customer service I've ever seen for a business. Was standing there for about an hour just to pick up a truck that I had reserved the day before. Nobody seemed to care. There were more than 10 people in line and the single individual serving had no concern about the people waiting. People were assigned trucks that were not available for pickup. Just a mess.YAYA T.
The lady that waited on me was horrible very rude and unprofessionalTim H.
Le client n'a pas laissé de commentaire.Kelvin B.
Le client n'a pas laissé de commentaire.ARSENIO G.
Le client n'a pas laissé de commentaire.Demarcus G.
Le client n'a pas laissé de commentaire.Danielle J.
Owner is rudeDawn F.
Le client n'a pas laissé de commentaire.Quaneesha A.
The climate controlled building where my unit #4191 is located was warmedQaiser M. | Premières impressions
Le client n'a pas laissé de commentaire.Jorge A.
When I arrived to pick up my trailer, it was locked with a customer's padlock. U-HAUL location did not have the key or a way to cut the lock. I had to go to Hoke Depot, buy bolt cutters and cut the lock myself. The inside of the trailer was covered in white dust, like it was used to transport drywall or some kind of paint. I swept out the trailer myself after returning to the location to show them what was inside. My inspection link had expired so they had to reset that so i could get a picture of the inside before I swept it out. The crew there was very nice, but their work ethic was not very good.Jason B.
I reserved pick up location near to home but send me you pick up/drop off truck at this location location is that far to me i pay more for mike and gasAlex P.
Le client n'a pas laissé de commentaire.Brittany H.
Great experienceTIMOTHY P.
Le client n'a pas laissé de commentaire.Steven P.
Le client n'a pas laissé de commentaire.GABRIEL O.
Le client n'a pas laissé de commentaire.Zengbang L.
Very helpful an looks out for the communitySavannah D. | Expérience générale
Nothing specificUmashankar S.
Le client n'a pas laissé de commentaire.Ehsan F.
Le client n'a pas laissé de commentaire.Laurel N. | Expérience générale
Door on trailer would not come down - had to call for service which comes around midnight and delayed my departureAndy F.
Le client n'a pas laissé de commentaire.CARMEN S.
Excellent services. Employees are very nice and helpful!yesenia M.
Le client n'a pas laissé de commentaire.Diamond G.
Le client n'a pas laissé de commentaire.steven F.
Excellent service à la clientèleVEDRICK L.
Le client n'a pas laissé de commentaire.Paige S.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Rasheedat T.
the transmission was noisy and sometimes hesitate before shifting.sunday A.
They were fast in processing my rental.Mitzie W.
Le client n'a pas laissé de commentaire.TICHINA J. | Premières impressions
I ordered a 10 ft truck to be picked up at a different location than this one. I got a call saying I had to go to a different location in order to get a 10 ft. When I arrived at the new location, I was advised that I was still not getting a 10 ft truck. She said the "notes" said my phone call advised me of this. That is just NOT true. I was never told this.Mary E.
This is not even the location of my drop off...see? Terrible customer service. This location is still trying to charge me for a missed dropoff that was never scheduled.Rachel G.
Le client n'a pas laissé de commentaire.Tasnim K. | Expérience générale
Smooth closing.Zephaniah F.
Le client n'a pas laissé de commentaire.Vadrian C.
Le client n'a pas laissé de commentaire.Brittney G.
Good job keep it upAfolabi A.
Professional and friendly staff!Eileen P.
Got rollaway charges but no information about the refund due me from paying for three days and I only used truck for two days what about my refunddavid M.
Le client n'a pas laissé de commentaire.FELICIA G. | Expérience générale
The return location I had to resort to was top notch. However the one I had to find an alternative to (Westchase Resale and UHaul) could, first, not answer the phone during business hours, and then it was continuously busy. This was the closest location, but not the closest that was actually usable. Zero stars for them.Robert B.
Le client n'a pas laissé de commentaire.Rut R.
Le client n'a pas laissé de commentaire.desiare d. | Expérience générale
No improvement needed. Staff was great, equipment clean and in super shape. Je les recommanderais sans hésiter!JON L.
The location was great it was the online customer care service that was the issue. Because The size of the truck we needed was not available at our nearest U-Haul they asked if we could pick it up at a different location. They never revised the information so we did not know where the new location was. It was very difficult trying to reach someone on the phone to get the revised location. The employee at the wrong location finally found our correct reservation and was able to reach someone who directed us to the correct store. We lost 2 hours due to this.Greg S.
I'll tell you what I had just a horrible overall U-Haul experience. I don't even know which location this is because by the time it was all said and done I went to about four. When I pick the truck up it wasn't at the location that was on the reservation so I had to drive to a different location. Those guys were dicks. They didn't have the $2 or all the blankets that I asked for on the reservation. And it's fine that you didn't charge me for that but I needed those you know what I mean. Then to make up for the fact that always weren't there I just said fine we loaded the truck and I said I'll pick up a dolly in the morning called made a reservation went to that location they didn't have the dollies. Anyway the truck didn't break down I was able to get a dolly and the best part of the experience is when I turned it in now those guys over there ran a little bit of an operation probably because it's a corporate store. But all of these affiliate locations they don't give up a f*** about U-Haul or the U-Haul customer. So in the end we got moved in so I don't know how would you rate that experience? I guess kind of in the middle right so we'll just call it three stars and get on down the road.Matthew M.
Absolutely nothing! Best moving experience I've had in years.Kathleen S.
Le client n'a pas laissé de commentaire.IMRAN N. | Expérience générale
This has nothing to do with the truck rental. I do rent a locker, #3096, at a this location and while loading items from my storage locker when I re-entered through sliding doors I had to slide my card with the initial sign in each time. This has never been the case. I failed to make it known when I returned the truck, maybe you can spread the word EUGENE T.
Nice and friendly service. I have called for last minute before they were about to close. I got a truck right in time for my quick run. Super Super nice and helpful. They made my day super easier!!! Thank you very BIGGGGG! I'd recommend for anyone who is looking for a truck to rent.Nakboon J.
Le client n'a pas laissé de commentaire.CANDY B. | Premières impressions
Great experiencesymphony P.
Le client n'a pas laissé de commentaire.Carol C.
It was warm in the store.JAMES S.
Le client n'a pas laissé de commentaire.tanisha M.
Le client n'a pas laissé de commentaire.Israel D.
Le client n'a pas laissé de commentaire.Miesha L. | Premières impressions
Le client n'a pas laissé de commentaire.Marjorie J.
Had a really good experience the people in U-Haul were very very helpful with everything I need to know thank you U-Haul you have five stars from me.Reuben P. | Expérience générale
The employee at the desk was dismissive and nonchalant when I returned my truck, and now I am incorrectly being charged extra for my truck being returned "late". It was actually returned a day early. This is unacceptable.Liu L.
Le client n'a pas laissé de commentaire.fermin P.
I returned the van, which was damaged on all sides and not well maintained. I'm still waiting for the receipt and nothing. I don't even know how much they charged.EriElias D.
Le client n'a pas laissé de commentaire.Markesha F. | Premières impressions
Le client n'a pas laissé de commentaire.Kolawole O. | Premières impressions
Excellent customer service, friendly and respectful.Emmanuel O. | Premières impressions
Le client n'a pas laissé de commentaire.Tanya T. | Expérience générale
Great customer service for the community...Savannah D. | Premières impressions
Le client n'a pas laissé de commentaire.justin s. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONY N. | Premières impressions
Wish I could access storage unit at 7 am on SundayAdedayo N. | Premières impressions
Le client n'a pas laissé de commentaire.CLEMENCEAU J. | Expérience générale
Le client n'a pas laissé de commentaire.Tasnim K. | Premières impressions
Very nice persons there…FELICIA G. | Premières impressions
Each representative that I encountered acted in a professional manner, they were attentive to my needs and they were friendly.Joanne G. | Expérience générale
El personal fue muy atento i respondieron a mis preguntas, Si lo recomiendo a cual quier persona que necesita un lugar donde poner sus muebles GraciasMARIA S. | Premières impressions
Todo está bienEnrique H. | Expérience générale
Needed 24hr feature added to my account. General manager had to approve to do. Found out after 30 minutes of being on hold with uhaul. Was at unit before 10p. Took a while to place heavy metal tools on 4 Dollys only to find out the elevators access denied. Got storage online because the staff at facility was going to be gone before we could make it there. Staff forgot to tell us we couldn't add the 24 access feature to account online. Had to reload the heavy metal back on top the trailer and return the next morning to have feature added and get items into storage. Then I found out they didn't even have a general manager. The distance from elevator to our storage is about 300 yards. Please consider adding more elevatorsJames M. | Online Move In
Great facility clean and convenient. Staff was also wonderful and helpful.Stephanie H. | Premières impressions
Great Service very professionalThomas B. | Premières impressions
Le client n'a pas laissé de commentaire.Benjamin C. | Premières impressions
I never saw any trash on the facility and my storage area was well lit and cool.James K. | Expérience générale
Le client n'a pas laissé de commentaire.rorisalynne j. | Expérience générale
Although there were no units in the size I was promised. Tracey helped to find one on the day I was to put my belongings in storage. I found out later that the new spot was actually larger than I needed but had no choice at that time. The only other unit that was available in the correct size had a pole in the middle. Very inconvenient. So I did not take it.Jennifer l. | Premières impressions
Le client n'a pas laissé de commentaire.Robin B. | Expérience générale
All my belongings were stolen and no one could answer questions regarding the breakin which caused me to believe it was inside work very bad experience and no I will not use Uhaul again only CubeSmartDarris C. | Expérience générale
Le client n'a pas laissé de commentaire.Otis L. | Premières impressions
Le client n'a pas laissé de commentaire.Kekouk F. | Expérience générale
Le client n'a pas laissé de commentaire.TREVA H. | Premières impressions
I had a great experience! Everyone was nice and very helpful!Carmen J. | Premières impressions
Le client n'a pas laissé de commentaire.Marlena R. | Expérience générale
Le client n'a pas laissé de commentaire.Micheal O. | Expérience générale
Le client n'a pas laissé de commentaire.Dianne B. | Expérience générale
Le client n'a pas laissé de commentaire.Charnell M. | Expérience générale
All the help anyone could use. Thanks u haul for having my back.Jason F. | Premières impressions
Le client n'a pas laissé de commentaire.Rita S. | Expérience générale
Salesperson was very helpful and pleasantBarbara S. | Premières impressions
Price of gas going up have to make cutbacksDavid B. | Expérience générale
Good people trucks were nice !nd new, thanks uhaul steven richmond,txSteven L. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth K. | Expérience générale
Le client n'a pas laissé de commentaire.brittney b. | Premières impressions
Friendly, professional service. My storage unit didn't have a lock inside as promised. Please add lock to my unit.Tongia B. | Premières impressions
S.O.Jerome W. | Premières impressions
ThanksLauray K. | Premières impressions
Le client n'a pas laissé de commentaire.Alejandro A. | Premières impressions
Le client n'a pas laissé de commentaire.nina h. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAMSON T. | Premières impressions
Showed up at uhaul storage at 6:50am to wait for it to open was on phone with booking storage store never opened multiple customers showed up and left I stayed and waited no one showed it’s going on 7:15 on phone by now with corporate mr Steve tried to locate employees and manager no one was there employee didn’t show up till almost 8am which put me on behind with paying movers and moving experience very unpleasant will be my first and last time getting storage with uhaulShameion P. | Premières impressions
Kyle and Omari were very helpful. Would definitely recommend and use again!Brandi W. | Premières impressions
Le client n'a pas laissé de commentaire.candy b. | Expérience générale
Le client n'a pas laissé de commentaire.mable r. | Premières impressions
Le client n'a pas laissé de commentaire.Rosalina J. | Expérience générale
Le client n'a pas laissé de commentaire.Ivan S. | Expérience générale
Le client n'a pas laissé de commentaire.Shawntel M. | Premières impressions
Code access didn’t work, room wasn’t ready and entry to room not convenient.Sheryl Y. | Online Move In
They need more staff, it was busy and with only 2 people working.david s. | Premières impressions
Le client n'a pas laissé de commentaire.CHERYL V. | Premières impressions
Le client n'a pas laissé de commentaire.THERESA L. | Expérience générale
FCB my bank card was REJECTED by Uhaul system I did a temporary MOVE & I had to Travel 45 minutes each MONTH TO PAY MY STORAGE IN PERSON.SMH FOR 5 MONTHS only to be TOLD by an EMPLOYEE ITS NOT OUR FAULT PAY IN STORE OR GET A LOCK ON MY UNIT #2394KIBIA A. | Expérience générale
I rented a tow dolly because I was moving to another state and have multiple vehicles. Not even half way thru my trip the straps on the dolly broke and the other side was rigged together. As well as I had to drive an hour away from my home to pick up my truck. And the truck was inspected. But that couldn't have be done. Overall I had a awful experience and don't plan returning as a customer.Carolyn C. | Premières impressions
Margaret and Derrick are very helpful, their service is excellent and professional!!shalonda j. | Premières impressions
Le client n'a pas laissé de commentaire.Afolabi J. | Premières impressions
Le client n'a pas laissé de commentaire.Peter A. | Premières impressions
Never had any problems and my things were kept perfectly! Fortement recommandé!TABITHA W. | Expérience générale
Le client n'a pas laissé de commentaire.Joe Ann G. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT W. | Premières impressions
Le client n'a pas laissé de commentaire.Dana J. | Expérience générale
Le client n'a pas laissé de commentaire.Damian S. | Expérience générale
Le client n'a pas laissé de commentaire.ABIDEEN O. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon H. | Premières impressions
Le client n'a pas laissé de commentaire.LUIS C. | Expérience générale
The staff I interacted with has always been very friendly and approachable. There was only one time that the doors to the building unit my storage unit was in did not close properly, but I saw no criminal activity and they were fixed the next day I showed up.Jocelyn G. | Expérience générale
Le client n'a pas laissé de commentaire.JERRY W. | Premières impressions
Le client n'a pas laissé de commentaire.Miguel C. | Expérience générale
Austin was always professional about it all. I appreciate him so much.LISA G. | Expérience générale
Le client n'a pas laissé de commentaire.Marlena R. | Premières impressions
The service was great every thing was explained to me in detail. Very satisfactoryovidio r. | Premières impressions
Thank you all for a great fascilty for the passed 6 monthsCINDY B L. | Expérience générale
Le client n'a pas laissé de commentaire.ROBBIE D. | Expérience générale
Le client n'a pas laissé de commentaire.JON R. | Expérience générale
Owner helped us and gave great customer service.Alfred S. | Premières impressions
Le client n'a pas laissé de commentaire.TATUM L. | Expérience générale
Ahilin was awesome. She helped me with everything my whole move. I would recommend this location to all of my friends. Keep up the good work.Kathryn M. | Expérience générale
Le client n'a pas laissé de commentaire.NATHALIE B. | Expérience générale
We had a break in and my wife's wedding dress was stolenMARCUS M. | Expérience générale
Le client n'a pas laissé de commentaire.Devondre R. | Expérience générale
Staff was great, facility was perfect for what I needed. I'd rent here again if I needed to!Tonya S. | Expérience générale
The lady took the time to extend customer service. Beyond the front desk to make sure I had everything that I needed to secure a storage. This type of customer service was NOT at 2415 Dairy Ashford location.Jennifer H. | Premières impressions
Le client n'a pas laissé de commentaire.Mario S. | Expérience générale
Le client n'a pas laissé de commentaire.Gerica W. | Online Move In
Great staff and very helpful!CURTISS B. | Premières impressions
Austin did a great job, to help us move out!MONIQUE F. | Expérience générale
Very understanding to my situation offering numerous options and solutionsMARTHA A. | Premières impressions
Le client n'a pas laissé de commentaire.david g. | Expérience générale
Le client n'a pas laissé de commentaire.Todd P. | Expérience générale
Great customer service thank youNATHALIE B. | Premières impressions
Le client n'a pas laissé de commentaire.Van N. | Premières impressions