Customer Reviews for U-Haul Moving & Storage of West Oaks

5509 évaluations

14900 Westheimer   Houston, TX 77082
( W Of Hwy 6)

(281) 556-5194

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(281) 556-5194

14900 Westheimer
Houston, TX 77082
( W Of Hwy 6)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Communication is horrible. Originally ordered a pod. Called back and they did not have me on the list. Despite having a number for it. Then used storage climate control. Did not tell me I would not receive notice that time to pay. I used a credit card thought it would roll over and did not. Told me they do do send bill to renew after the fact. Did send notice to my friend before I was notified. Was two days late and charged 15 $late fee. Had paid for another month. Good till May 3 but checked out April 14, 2021. Did not get reimbursed my two week over pay. When asked for copies and to sign that I was closed. Told they do not do that. Asked about taking my credit card off files was met with resistance. Was told by phone they had referrals for moving. Called back and was told they did not. Despite the fact that I was Quoted 245 $that was extra for putting the bed together. Uhaul gave me a number. They were only the people to move but they did not have a truck. The folks at this facility appear to know nothing. Unable to give correct info. Not able to locate my reservation and horrible with customer relations. This was a nightmare.

paula h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio P. 
Évaluation :
4

I want to say that all the drivers that dropped off and picked up the box at the origination and destination helped make the whole process so easy. I met 3 of the 4 drivers and they were very cordial and accommodating. You guys have great drivers working for you. Le meilleur

ELISEO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Y. 
Évaluation :
1

Provide me with damaged equipment. Inside box. When The app ask to upload pics of the truck doesn't have a section for inside damage. Now I being charged for damage I didn't cause.

CARLOS O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ESTEVAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anh L.  |  Online Move In 
Évaluation :
5

Super great customer service.

Sara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip T. 
Évaluation :
4

Trucks need to be cleaned once in a while, dirty cabin.

TIMUR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VINCENT N.  |  Premières impressions 
Évaluation :
5

Maintain

ERIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGRANADO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALIM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJAH Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C. 
Évaluation :
5

Everyone was helpful and well knowledgeable

Vanessa J.  |  Expérience générale 
Évaluation :
2

This location seems to have a problem with staff turnover, and people who do not know how to operate the system. My movers waited for two hours to pick up our boxes, but the staff - with no manager on-site - kept getting computer errors and couldn't release our boxes. We had to reschedule our move-in for the following day, which was incredibly disruptive to our lives and completely unnecessary. I will never shop at this store for anything ever again.

Kelly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia D. 
Évaluation :
5

The trailer appeared to be maintained but it was not clean. I returned it cleaner than I got it.

MONTE D. 
Évaluation :
2

The trailer was not available when I arrived. Had to get something else that did not fit my needs

GREGORY C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GBENGA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maya P.  |  Premières impressions 
Évaluation :
5

Everything and everyone was great - no improvements needed.

GREGORY S. 
Évaluation :
5

Mr. Zerick and his staff are first rate... Thank you, Jon-Michel Bobineaux 713.467.5527

Jon B. 
Évaluation :
5

System was down but was able to rent

peter A. 
Évaluation :
3

Let the customer know that before 1:30 pm it charges for two days. Charge the right amount instead of 2x the amount advertised.

Hunter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

heidi d.  |  Expérience générale 
Évaluation :
5

Excellent service, extremely helpful and attentive staff. Merci.

EDMUND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX G. 
Évaluation :
4

No comments

SANFORD W. 
Évaluation :
5

Everything is excellent no complaints about anything

Hector F. 
Évaluation :
1

Make sure your employees know what they're talking about!! Also make sure the trucks are suitable to drive!!

Teaonna W. 
Évaluation :
5

Proud to be Uhaul costumer. First time experience with this kind of service and which was great. Thanks and regards

vijay K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OJUOLAPE O. 
Évaluation :
3

The sales person inputted the incorrect time. I repeated made clear I needed the reservation for 3 hours not 2 hours. The sales person included the check out hour as a full hour of rental. Polite Harrassing calls followed on turn in truck time.

JAVIER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN I. 
Évaluation :
5

Absolutely Worth it! Staff was professional, friendly and made my move much easier.

KINGSLEY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM S. 
Évaluation :
5

I was given a month free!!!!

aramide a.  |  Expérience générale 
Évaluation :
5

everything is good

NAMEER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane A. 
Évaluation :
2

There was a young lady the was very rude to the girl that was helping me and everyone else.

Michelle H. 
Évaluation :
5

Noi

noor n.  |  Expérience générale 
Évaluation :
5

Great Customer Service! Very good experience!

RITA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAOMI Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD D.  |  Expérience générale 
Évaluation :
1

Make sure the requested equipment is available and ready at time requested.

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay G. 
Évaluation :
5

Superior customer service. staff was polite and friendly. would return to this location when/ if I need U-Haul service again..

RAKESHA A. 
Évaluation :
2

Only 3 employees working at this large (XX-large location ) Two behind the corner and one doing all the running around trying to take care of customers. Like people pick up and people dropping off. I had to wait over 45 mins to just drop off.

TERRY B. 
Évaluation :
3

Have the right truck the customer had reserved.

KIRJAE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA T. 
Évaluation :
2

Lady who handled my rental was not knowledgeable at all of the trailers available for rent nor how to hook the trailer up to my vehicle. Luckily she could not figure it out and called the manager to hook it up, this could be very dangerous. Trailer was dropped off right before I rented it and was not swept out. Employeea that hooked up the trailer and processed the return were very knowledgeable and helpful.

ALAN JAMES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALVENA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gbenga A. 
Évaluation :
4

It was my first time renting a uhaul. Great experience .

LAKEISHA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tamara C. 
Évaluation :
5

Everything was excellent. Service, staff, cleanliness, light, supplies, safety, etc. I'll use it again and will recommend it!

Ana M H.  |  Expérience générale 
Évaluation :
5

Good customer service

JIKUME I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherina C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W.  |  Expérience générale 
Évaluation :
1

Personnel who work at the 14900 Westheimer Rd, Houston, TX 77082 are a bunch of black folk scammers. They'll take you personnel credit card information and use it for their personal expenses. I disputed numerous amounts after visiting this site. Please go tan honest rental place.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aramide a.  |  Premières impressions 
Évaluation :
5

Everything went well, the staff were very customer orientated, and nice

CHANICE B.  |  Premières impressions 
Évaluation :
1

My clerk was the only one wearing a mask...other customers and clerks were not. Tried to use contactless pickup / return but was unable to get the app to work. Truck had low battery and was difficult to start...had to leave it running the entire time we had it for fear it would strand us. Can smells bad.

Kenneth T. 
Évaluation :
5

Everyone at this U-Haul location, including the sweet lady who dropped off the boxes, was extremely courteous, informative, and helpful. I was also referred to an excellent team to pack our boxes. They took extreme care in packing and wrapping items for a safe journey from Texas to North Carolina. If the opportunity presents itself, I will definitely recommend this location to others.

LINDA L. 
Évaluation :
5

The young man was very helpful and friendly. Excellent customer service skills

ronmell r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlotte H.  |  Premières impressions 
Évaluation :
5

Good customer services when ever I came in to make a payment they would always greet you with a smile. Keep up the good work.

jasmine h.  |  Expérience générale 
Évaluation :
1

First of all. My reservation was for a one way. I specifically asked if I could drop it off anywhere because the location I WANTED to go to didn't have any available. I was ASSURED that this was possible. So I CLEARLY had the reservation made for 50 miles. I was VERY upset when I finally finished the freezing cold, rainy trip and was told that I could not drop it off to the location nearest me. I was forced to backtrack and drive all the way back across Houston DOUBLING MY MILES and OVERCHARGING ME. I WILL NEVER USE UHAUL AGAIN. CUSTOMER SERVICE LINE IS TRASH. DROP OFF IS TRASH. The truck I was giving was smoking and STUNK. The brakes were abysmal, did not feel safe at all. If my situation wasn't as it was, I would've NEVER taken the truck. Also the location I picked up at smelled terrible like BO and onions. Again, customer service was garbage. I will be highly recommending PENSKE and HOME DEPOT to everyone I come across. The only good customer service I received throughout this ENTIRE experience was from the woman at a SEPARATE location who helped me make my actual reservation. Other than that? Garbage. Absolute trash experience. I personally work in retail and I've seen dumpster fires better than this. AND NO ONE WAS WEARING MASKS.

ALLYSSIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freda D. 
Évaluation :
2

The guy was not trained. He kept asking us to pay for goods and services we had already paid for, then he would look again and sure enough, it was already paid for. This went on for every single line item. What should have been a 10 minute ordeal was over half an hour.

Elizabeth C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derick L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDY S. 
Évaluation :
3

When returning the vehicle the lady seemed like she was hesitating to do her job.

AYBARS A. 
Évaluation :
4

Convenient location with good service and selection. Staff was very friendly.

Dale E. 
Évaluation :
5

Have a broom to help clean the equipment.

ROBERTO A. 
Évaluation :
5

Una de las mejores atenciones que he tenido, el personal extremadamente excelente!!!

Isaias A.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

LURLEEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR O. 
Évaluation :
5

The general manager is excellent Thank you

MARK H. 
Évaluation :
1

When I showed up to pick up the truck, it was cold and raining. After 30+ mins on the phone and chat with technical support, I was asked for a pick of my id and a selfie. After submitting these (I had now been in the cold rain for nearly an hour bc I had an Uber drop me off), I was told that they couldn't verity my Id or some nonsense which is ridiculous bc there is nothing wrong with my id. I was told I'd need to come back. I wasted over 20 $on Uber thanks to this. The next day, I made a new reservation, but when I showed up to pick up the truck, I was told there wasn't one available, even though I called in ahead of time to make sure. I told the guy I would take any of the sizes since there were many on their lot, I was simply told no. I forget the excuse this time. I have been renting from Uhaul for years and I've never had a problem before now. Once again, I was out another 30 $for Uber trips. Not only did I lose all the Uber money, but I also missed out on getting the couches that were being given me. I so very disappointed in Uhaul, and I feel under-valued and discriminated against.

Jennifer R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Williamson T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IBRAHIM K. 
Évaluation :
5

Mario was great and the truck was new and super clean!

KEONI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARISSA K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly W.  |  Premières impressions 
Évaluation :
5

Nothing, great service

denise C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
4

Overall very good experience with U-haul for moving from Texas to California. The moving help coordination was also managed very well. U-box delivery was executed perfectly as well. I would definitely recommend U-haul to everyone.

Keval B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHLOE B. 
Évaluation :
5

Have more staff available so at least one person is on the store front to assist cu.

NANCY W. 
Évaluation :
5

Very helpful and great attitude! Give her a raise! She is worth it!!!!

DENISE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon w.  |  Expérience générale 
Évaluation :
5

Good and prompt attention...

OLADIMEJI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSANE D. 
Évaluation :
1

Staff did not tell me when i needed to return the pads, so i ended up paying for an extra day for no reason

Samie A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ray L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERISE M. 
Évaluation :
1

Fix your automated assistance. Does not work! Repeats back to beginning, over, over.

Kenneth B. 
Évaluation :
5

Friendly and courteous staff.

Sebastian R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryon J.  |  Expérience générale 
Évaluation :
4

Everything went smoothly

Donna S. 
Évaluation :
5

The manager Zerrick was always helpful and understanding, I really appreciated his kindness. I recommended this storage facility to my sister as well and she has been renting from uhual storage on Westhiemire for a few months now.

ATTLAH B.  |  Expérience générale 
Évaluation :
5

All UHAUL Employees at 14900 Westheimer, YOU ROCK! Please keep up the GOOD WORK and never let anyone nor their negative attitude change who you are! People like me... WE REALLY APPRECIATE People like you! Have a BLESSED day!

Linda W.  |  Premières impressions 
Évaluation :
5

These workers were OUTSTANDING! I had a WONDERFUL experience and I DO recommend this location to ALL who need to rent from UHAUL. Thank you ALL so much for your warm and welcoming ways. Thank you ALL so much for being so knowledgeable, so polite, so courteous, so attentive! I really appreciated my experience! KEEP UP THE GOOD WORK!

Altha R. 
Évaluation :
4

Make the wheel staps longer. I tow a vehicle that has big tires.

ANDREW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
1

The person that processed my rental return did not greet me warmly and was very rude and abrupt. I had an issue with my rental and she could care less. You guys should teach the staff that even though we are all now in mask I could she did not smile underneath.

dambra S. 
Évaluation :
5

Young man mario or maris Polite professional helpful Manager was too

BRYON P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

eric G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANNE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER O. 
Évaluation :
5

Excelente service

EVERARDO B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melinda W. 
Évaluation :
3

Customer service was poor

BRIANNA C. 
Évaluation :
5

Excellent! Clean, appealing and spacious facility. Clean units with elevator access. Easy parking. Friendly and courteous staff. Will recommend.

Ana M H.  |  Premières impressions 
Évaluation :
1

The staff was very rude and unhelpful and the truck that received didn't even have a half a tank of gas in it. Uhaul is a scam and not worth the hassle.

Jacqueline W. 
Évaluation :
5

Excellent! Great customer service, clean and spacious facility. Well coordinated personnel. Friendly and courteous staff.

Ana M H. 
Évaluation :
5

I had to call u haul because it said I dropped off at wrong location. I was told I could drop anywhere in Houston. so that was a hassel. so what you need to do different is have all drop spots on your website if you have to pick a specific one

Jeffrey S. 
Évaluation :
1

New employees need proper training, clerk tried to charge me 1 600 $for a 3 day rental, 3 people had to help her figure out what happened. I returned the truck 24 hours later, the same clerk checked it in and told me my balance was 89 $. Two days later, the store manager called asking where the truck was bc it was over due, took them 45 minutes to locate the truck and properly log it an charged me the right price. THIS STRESSED ME OUT MORE THAN FUCKING MOVING!!!

ALAN Z. 
Évaluation :
2

I almost lost my storage twice. The information was not inputted correctly. This is very inconvenient, considering I travel a lot

Roger P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YUNG H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE J.  |  Expérience générale 
Évaluation :
5

No issues at alll

MANOLO C.  |  Expérience générale 
Évaluation :
5

Need a side door because if your storage is all the way in the back it is a king walk.

KAREN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY C.  |  Expérience générale 
Évaluation :
5

The young lady that helped me was informative and knowledgeable and very nice. After a long drive moving from across the country it was refreshing to work with her.

NATALIE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia G.  |  Premières impressions 
Évaluation :
4

The only disadvantage experienced was the long wait time on the phone with customer service. In person the customer service was great.

SHARLOTTE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LADASHA B.  |  Expérience générale 
Évaluation :
1

We called two hours in advance to check if our moving truck was ready to go. They confirmed everything was good to go. The truck was there but when we got there 15 minutes before our appointment, they told us the battery for the truck is actually dead. It took 45 minutes to get a new truck 7 miles away and it was . The original storage unit we reserved it ended up they were all full and couldn't fulfill that reservation either. They were helpful with making changes to a new storage unit.

Jasmine F.  |  Premières impressions 
Évaluation :
5

Service excellent

mary b.  |  Expérience générale 
Évaluation :
2

Staff is always slow and unhelpful other than the nice Latin girl, everyone else is doing something else instead of helping customers.

ignacio h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda T.  |  Expérience générale 
Évaluation :
5

That's ok

Ifuome C.  |  Premières impressions 
Évaluation :
5

Great staff, and extremely clean.

William D.  |  Expérience générale 
Évaluation :
1

From my very first day I had issues getting access to my unit. Every time I went I had issues, code not working, card jot working literally every time. When I went after hours there was someone waking around inside NOT AN EMPLOYEE. I reported this they just said maybe someone living inside. WHAT? On my move out day, 2 days before due date, I advised the lady I was moving out and then days later I receive a notice for payment then late payment. Not to mention that day it took an extra 20 minutes to gain access to my audit because the card didn't work yet again. I had to pay movers for that time. I will never again. And this was my 2nd time using this facility. Last was 2017. The experience then was mediocre, however I decided to give a 2nd chance. Never again. I don't have time to waste.

Marcus M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana J.  |  Premières impressions 
Évaluation :
5

Margaret is THE GO TO associate who is very knowledgeable of her job , and helped me answered all of ny needs and concerns.

Stephan B.  |  Premières impressions 
Évaluation :
5

Mr. Sellers was thorough and informative

Arnold C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GONZALO V.  |  Expérience générale 
Évaluation :
5

Great experience visiting your facilities and extremely clean.

cesar v.  |  Premières impressions 
Évaluation :
2

Your policies make it impossible for people to catch up. The fact that I couldn't make partial, set me back and now I don't have my personal possessions. Thank you for caring

arlene r.  |  Expérience générale 
Évaluation :
4

I moved my stuff just one week after my payment but you guys said you don't have prorated payment, it's sad. But the overall experience was awesome.

christopher o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE S.  |  Expérience générale 
Évaluation :
5

Staff was ALWAYS very helpful and overall I had a great experience with storage. Felt safe

lisette k.  |  Expérience générale 
Évaluation :
5

The manager was very informative ,courteous and professional. My overall experience was a good one.

lagina g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ignacio L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley L.  |  Expérience générale 
Évaluation :
5

I know how these surveys work. So I clicked all the right boxes. Checking out was great! Excellent! However checking in was not. I had a girl that was half asleep that took 20 to 25 minutes to figure out that we already had two storage units and we're well established as customers in your facility. We wind up getting into a verbal dispute. I want up apologizing because that's what I like to do to make sure I don't have to carry things around with me. But the bottom line is whoever it was that checked me into my unit number for 4403 at the beginning of April was simply not very good at customer relations

Robert R.  |  Expérience générale 
Évaluation :
5

Staff very helpful and informative .will definitely visit again

Mark S.  |  Premières impressions 
Évaluation :
5

Professional staff members and very clean facility. And, secure like Ft. Knox.

SEV. F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadirah H.  |  Expérience générale 
Évaluation :
5

Very polite and professional.

Ethel J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH B.  |  Expérience générale 
Évaluation :
1

My unit was burglarized and all my staff gone. Manager wasn't helpful at all, he didn't want to show the security cameras video to the police

yandi c.  |  Expérience générale 
Évaluation :
5

Thanks Ahilin

Nsidi N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Uyi E.  |  Online Move In 
Évaluation :
5

Had a storage unit for over a year, never had any issues.thanks

Neesha k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ovido R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM H.  |  Expérience générale 
Évaluation :
1

Dishonest Employees

Shelia J.  |  Premières impressions 
Évaluation :
5

thankk you so much!!

gayla d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly

Sabrina R.  |  Premières impressions 
Évaluation :
5

I have been doing business with U-Haul for over 20 years. I am very pleased with the service I have been receiving.

THERESA L.  |  Expérience générale 
Évaluation :
4

The rate is very high on the unit.

mitzie w.  |  Expérience générale 
Évaluation :
4

I will use u haul again in future thank u. Anita.

ANITA D.  |  Expérience générale 
Évaluation :
5

I got one month Free, for my first month. Generally the service was good and staff was friendly. Had no problems what so ever. Thanks

tosin d.  |  Expérience générale 
Évaluation :
5

Outstanding service Zerek!!!

DONNA W.  |  Premières impressions 
Évaluation :
5

I moved to West Harris County 2 1/2 years ago from North Texas. I brought more stuff than I had room for here, so I rented a storage unit. It was on the second floor and was dry and climate controlled

john l.  |  Expérience générale 
Évaluation :
5

Clean facility fairly priced. Helpful staff.

Paul H.  |  Premières impressions 
Évaluation :
5

Very professional and accommodating

LISA G.  |  Premières impressions 
Évaluation :
5

I have been with the storage company for 2 years.

Lakisha g.  |  Expérience générale 
Évaluation :
5

I was very pleased

FLORA B.  |  Expérience générale 
Évaluation :
5

I would recommend Uhaul

Anita P.  |  Expérience générale 
Évaluation :
1

Disappointed General Manager requested I call him during his "hours", only to find he wasn't there to assist is inappropriate. Too many calls made to simply renting a storage unit. No free rent either

Kathleen R.  |  Premières impressions 
Évaluation :
3

Margarett is the sweetest person I’ve ever met and made my experience at this location the best.

Amani S.  |  Expérience générale 
Évaluation :
5

Great location

Jammie T.  |  Expérience générale 
Évaluation :
5

The leadership and staff at this location are fantastic! They go above and beyond to provide excellent service. I highly recommend this location and would definitely rent here again!

CARMEN C.  |  Expérience générale 
Évaluation :
1

Got a truck and storage went home got all my stuff to then find out that my unit still had a lock on it had to put all my stuff back and wait till the next day unload and the mileage on truck was off

Gwendolyn F.  |  Premières impressions 
Évaluation :
5

Perfect 👏👏

levent o.  |  Expérience générale 
Évaluation :
5

Excellent service !!!!!

Miguel C.  |  Premières impressions 
Évaluation :
1

I was left standing out in the hot sun for 20 minutes because the guy helping couldn’t get the key card to work and he had already started helping someone else when I went back in to find him.

David R.  |  Expérience générale 
Évaluation :
5

Great customer service. Thank you.

Ina b.  |  Expérience générale 
Évaluation :
5

Derrick Assistant Manager outstanding customer service Great Job when I left the location I was a very happy customer

Sherrell W.  |  Expérience générale 
Évaluation :
5

Staff was great. Never had any issues. Would recommend.

Derrick W.  |  Expérience générale 
Évaluation :
5

Estacia & Derrick were patient, knowledgeable, and even resourceful. Uhaul truly made an apartment renovation and possible unit transfer very smooth for me as as tenant and customer.

Lakiesha C.  |  Premières impressions 
Évaluation :
5

I had stored my items there for more than three years. The facility always appeared clean and well managed. I would highly recommend this facility to everyone.

KAY C.  |  Expérience générale 
Évaluation :
5

The employee handled two customers and at the same time, while a third customer waited.

Deshunda B.  |  Premières impressions 
Évaluation :
5

Great service

elizabeth n.  |  Premières impressions 
Évaluation :
5

No comment

Carl A.  |  Premières impressions 
Évaluation :
5

Everything good

Jorge Q.  |  Expérience générale 
Évaluation :
5

Love this place! Wish it were closer to where we are now. There were times when they were short-handed due to the amount of people that come. But, they have it all-boxes,trucks, storage and help!

Lorraine M.  |  Expérience générale 
Évaluation :
5

Manager an workers were very considerate, helpful, made transition quick and easy no problems great attitude..Thank you for all your help and support Mr., Manager Ze,..., Mr, Patrick,

Ramona R.  |  Expérience générale 
Évaluation :
2

Customer service horrible I called about 30 min before closing and employee was not will to solve my issue said he was getting off

Denise D.  |  Expérience générale 
Évaluation :
5

The staff was awesome great customer service hands down very helpful and friendly

Adica H.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

ALTON C.  |  Expérience générale 
Évaluation :
5

Customer service was excellent very pleasant staff you have there .😃😃😃😃😃

william b.  |  Premières impressions 
Évaluation :
4

Staff das always helpful .

DONALD F.  |  Expérience générale 
Évaluation :
1

I would not recommend this facility to ANYONE !! twice my furniture was destroyed by this place. First it was a water leak that wet all of my furniture second was an infestation of MOTHS !!!

SARAH S.  |  Expérience générale 
Évaluation :
5

Extremely professional and helpful associates. They are very friendly and easy to work with.

Andria J.  |  Premières impressions 
Évaluation :
5

It was good

Foluso F.  |  Expérience générale 
Évaluation :
5

I will use uhaul storages again in the future. Merci!

Latonya S.  |  Expérience générale 
Évaluation :
3

Rate for uhaul move was quoted one price and was completely different in pricing after truck was returned. Very disappointing as this has happened to a family member as well at the same location.

terri w.  |  Expérience générale 
Évaluation :
5

I used the Uboxes for my move from NC U-Hall Stored all nine of my boxes inside under lock and key In their warehouse. I was able to access my box's as long as I gave them 24 hour notice.

Julio D.  |  Expérience générale 
Évaluation :
4

It was a pleasure dealing with them.

Shannon F.  |  Expérience générale 
Évaluation :
3

My house was flooded from Harvey. I am still repairing my home. I got behind on my bills because I had to rent an apartment and pay my mortgage. Alexia did not care.

Billy H.  |  Expérience générale 
Évaluation :
4

Most of the staffs were very friendly and helpful. There is a white lady at the store at Westheimer branch that is so rude and arrogant. Talks to you as if she feeds you.

matilda m.  |  Expérience générale 
Évaluation :
5

Good Customer Service

Kendrick S.  |  Premières impressions 
Évaluation :
4

Service was good

Brigett M.  |  Expérience générale 
Évaluation :
5

I’ve used Uhaul forever because of their excellent customer commitment and will continue to do so in the future !

JOHN W.  |  Expérience générale 
Évaluation :
5

There were a few times mu access card did not open the sliding glaass doors but it did open the regular door.

Charlette F.  |  Expérience générale 
Évaluation :
5

Ryan was very helpful he explain everything to u even took time to show u where your storage was located how to get in & out . You couldn't have asked for a better person . Thanks Ryan

brenda s.  |  Premières impressions 
Évaluation :
4

nice staff friendly and helpful

jon b.  |  Premières impressions 
Évaluation :
5

The guys that worked on Sunday March 10 2019 all was extremely helpful.

janice c.  |  Premières impressions 
Évaluation :
4

Very secure and clean,never had an issue with people trying to take my stuff or break into my storage unit, hours are good but would recommend setting the time to 12a instead of 10p for not 24hr users

julian p.  |  Expérience générale 
Évaluation :
5

Excellent service. Clean facilities and very friendly and helpful personnel. I will consider using this facility again.

alonso l.  |  Expérience générale 
Évaluation :
5

THE STAFF IS AMAZING 😍😍😍😍

roosevelt jr h.  |  Expérience générale 
Évaluation :
5

Great customer service my furniture was well taken care of doing its transit.

Jamall M.  |  Expérience générale 
Évaluation :
1

The staff and especially the manager were highly discriminating when I wanted to rent a van and also tried to make sure no one else gives me a van. I wouldn't recommend this branch to anyone!!

Chinedu U.  |  Expérience générale 
Évaluation :
3

First my account was compromised at initial rental and the manager never called me back to discuss, then I was talked to like a mentally challenged child by the Indian lady while moving out. Not ok.

Crystal T.  |  Expérience générale 
Évaluation :
5

Excellent Service

Mustafa H.  |  Expérience générale 
Évaluation :
3

Your employees should take customers more seriously. I felt like I was at the post office. Bad service.

SHAHRAM S.  |  Expérience générale 
Évaluation :
4

Pleased with service.

viena o.  |  Expérience générale 
Évaluation :
5

Personnel amical.

Victoria M.  |  Expérience générale 
Évaluation :
3

Employees are rude, terrible customer service.

Ne'tosha O.  |  Expérience générale 
Évaluation :
5

Love the staff. Alexa super sweet! The whole team very helpful and friendly.

melissa a.  |  Premières impressions 
Évaluation :
5

Thanks for everything....

LEE B.  |  Premières impressions 
Évaluation :
4

Whitney was so kind, friendly, and professional. She worked so efficiently on moving the Uboxes to and from. Only wish a customer would get prorated money back if you didn't use the whole month.

Vicki L.  |  Expérience générale 
Évaluation :
5

Hassle free experience

James K.  |  Premières impressions 
Évaluation :
5

VERY FRIENDLY AND HELPFUL STAFF

Maritza P.  |  Réservation 
Évaluation :
5

Wonderful service

Starr U.  |  Premières impressions 
Évaluation :
5

Good job. Thanks.

Bolanle A.  |  Expérience générale 
Évaluation :
5

Very professional and friendly service.

jose d.  |  Premières impressions 
Évaluation :
5

He was very helpful and nice I love the service

Julia L.  |  Premières impressions 
Évaluation :
3

I wasn't told that the hours for storage was from 5a-10p. It's a leak in that storage. Water damage messed up my furniture.

miya a.  |  Expérience générale 
Évaluation :
5

I really like the employees at this location they are very professional and so kind . Thanks again for such a easy and fun transaction.

Juan S.  |  Premières impressions 
Évaluation :
5

Good experience for long distance move

Ahson S.  |  Expérience générale 
Évaluation :
5

The GM and staff were inviting and friendly!!!

Alexa C.  |  Expérience générale 
Évaluation :
5

Returning equipment is easy and fast. Convenient parking garage to load/unload when it rains. Could not use elevator from the outside even after asking for help the 1st time. Merci.

thomas p.  |  Réservation 
Évaluation :
5

Awesome facility. Great staff

Pamela Y.  |  Réservation 
Évaluation :
5

This was my first time having to rent storage. The staff was helpful and answered all of my concerns. I would highly recommend this location for storing your things. Walter Sellers was very helpful.

GLADYS L.  |  Expérience générale 
Évaluation :
3

EVERY TIME I WENT THERE IT WAS AT LEAST AN HOUR WAIT IN LINE. THIS PLACE IS SHORT STAFFED AND NEED TO BE BETTER ORGANIZED.

Shantrell J.  |  Expérience générale 
Évaluation :
5

Mrs. Alexa was very kind and welcoming. She was very helpful and answered all my questions with no hesitation. I would recommend this place to anyone.

Trisha P.  |  Expérience générale 
Évaluation :
5

My move in was great no issues no worries

Azzi S.  |  Réservation 
Évaluation :
5

I will recommend uHaul for storage

Juan B.  |  Expérience générale 
Évaluation :
4

Great Customer Service. Your Pod delivery Driver was courteous and skillful. Thanks

Julia T.  |  Expérience générale 
Évaluation :
4

I wish you guys pro-rated charges. I only rented for a week and I paid for a month. That's my only thing I didn't agree with.

Clifton P.  |  Expérience générale 
Évaluation :
4

Beginning back in 2010 , I rent 5x5’ for just 19,95 $ and now the rent went up to almost 40 $price really double

THANH L.  |  Expérience générale 
Évaluation :
1

This was one of the worst customer experiences I've every had!! The only person that helped was Ryan.

TIFANY G.  |  Expérience générale 
Évaluation :
4

Access often inconvenient

HECTOR D.  |  Expérience générale 
Évaluation :
5

Very impressed with service and friendliness of counter staff and delivery staff. No complaints. Great service and location.

Brian S.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful & eager to please!

janet g.  |  Expérience générale 
Évaluation :
5

Biggest and best U-Haul location with great staff and clean storage

CURTISS B.  |  Expérience générale 
Évaluation :
4

Thanks for everything. The general manager Alexa Chandler was always helpful. Thanks to everyone

Patricia G.  |  Expérience générale 
Évaluation :
5

Great service, clean building, decent prices!!!

Tabitha A.  |  Expérience générale 
Évaluation :
5

The entire Staff is excellent. I really appreciate helpful individuals especially Mr. Walter. Thanks U-Haul

Bonnye D E.  |  Réservation 
Évaluation :
4

Good services

EESHIKA M.  |  Réservation 
Évaluation :
5

The process went better than expected.

Holly M.  |  Expérience générale 
Évaluation :
5

Very satisfied had no problems.will use this facilities again if the need arises.

DARUTH J.  |  Expérience générale 
Évaluation :
1

The entire experience here was awful. For the 1st of the month, it was understaffed. My online truck reservation still led to a 2 hour wait even after mobile verification. Hate this place.

Makala H.  |  Réservation 
Évaluation :
5

Very friendly staff. Very clean facility.

Arlene B.  |  Expérience générale 
Évaluation :
4

It takes forever to get anything done. Only two people working at one time in our experience. If it takes 10 minutes per customer to rent something, have another line for those buying supplies only.

ERIC S.  |  Expérience générale 
Évaluation :
4

No comments

Micheal O.  |  Expérience générale 
Évaluation :
4

delivery person friendly and gave accurate information.but person handling phone request for uhaul boxes gave false information and i was shocked when i found out that most of the information was lies

Ruth R.  |  Expérience générale 
Évaluation :
1

The young man that was assisting us wasn't very helpful. He was walking around on his phone helping others while we wait for him to bring a card to get in the storage. He was taking a very long time.

Cynthia W.  |  Réservation 
Évaluation :
4

The lady who helped me set up the moving company was extremely helpful, kind, and professional. She helped make my transition very easy!

Evelyn B.  |  Expérience générale 
Évaluation :
2

They already know about the issues I had and was unable to correct all of them.

Randy C.  |  Expérience générale 
Évaluation :
2

I was owed a larger refund than what was given to me. Plus the whole purpose of a reservation is to have what is reserved ready at that particular time which was not the case.

Randy C.  |  Expérience générale 
Évaluation :
5

Problems none whatsoever

April L.  |  Expérience générale 
Évaluation :
5

Thank you for the excellent professional customer service provided throughout the use of Unit 1108.

Tommie J.  |  Expérience générale 
Évaluation :
4

Very happy about my stay here

BRODERICK B.  |  Expérience générale 
Évaluation :
5

Everyone there was friendly and helpful! Merci.

jeffrey g.  |  Expérience générale 
Évaluation :
3

no comment

Meva B.  |  Expérience générale 
Évaluation :
1

I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.

zahidur r.  |  Expérience générale 
Évaluation :
1

I called several times regarding my Ubox being missing and the manager told me he will call me back but never did.

zahidur r.  |  Expérience générale 
Évaluation :
2

The manager Alexa was very rude and lacking customer service skills. She placed me on speaker and laughed at me with her other staff members. Some of the other staff did warn me of her unhelpfulness.

Alisha L.  |  Expérience générale 
Évaluation :
2

Just a small box cost me 25 000 $. I'm NOT satisfied with the pricing at ALL.

Nikta G.  |  Expérience générale 
Évaluation :
3

There is never enough actual working clerks at the register to HELP customers. Some transactions take too long and mine is always short. Your time management needs to be improved.

TERRY W.  |  Expérience générale 
Évaluation :
4

The experience was just fine up until I recieved the request to take this survey 136 times.

JOHN H.  |  Expérience générale 
Évaluation :
5

Great place and friendly service

jim f.  |  Expérience générale 
Évaluation :
4

Abordable

gwendolyn D.  |  Expérience générale 
Non reviews have been submitted for this location.

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