Évaluations des clients U-Haul Moving & Storage of Westside Jacksonville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Westside Jacksonville

Cote générale :

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BRUCE T.
Évaluation :

I waited more than 30 minutes on the phone before I was able to make the reservation. Completed the Ireservation and received a confirmation number. Arrived the next day to pick up the trailer and stood in line for another 20+ minutes. Finally got to the counter and after about 10 to 15 minutes was told the item was not available and would have to complete the whole process over with the correct item identification number instead of just being able to put the new number on the record. To make matters worse, was then told that if I had “paid” for it (completed the pay information) when I made the reservation, I could have just driven in and they would have hooked up the trailer and I would have been on my way. If there was someone else to rent from, I probably would.

Robert N.
Évaluation :

Le client n'a pas laissé de commentaire.

BLAKE C.
Évaluation :

I was very disappointed with the trailer, it made for a stressful haul. The trailer would vibrate violently and made it hard to relax, the wheels were way out of balance and the brakes would pull the trailer. Also one of the latches would not stay latched and at one point only one wheel was holding the car on. Was NOT worth the 650 dollar rental fee.

Eric W.
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Le client n'a pas laissé de commentaire.

Kirsti T.
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The pickup was smooth and easy. The drop off was a little rough. The gentlemen that were there were less than pleasant when I dropped the vehicle off. I had to chase them to get the drop off completed even though one of them saw me when I got there

Ken S.
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Le client n'a pas laissé de commentaire.

GENE C.
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Le client n'a pas laissé de commentaire.

JOHN D.
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Service was excellent from pickup to return. Would use this location if I need another truck in the future. Super service.

ELIZABETH F. | Expérience générale |
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When I got my stuff it had mold and fungus all over it!! I lost most of my furniture!! Also other people experienced the same thing!! I paid for climate control, the worst!! It only been almost 3 months there!! I will not refer anyone here! I should get my money back!!!

RICHARD S.
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Le client n'a pas laissé de commentaire.

JOHN M.
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My problem is I returned my equipment within the agreed-upon time. Ask the gentleman who took my equipment if was anything I needed to do he said no so we drove off. my problem is they didn't check the equipment in until the next day so on the receipt they tried to overcharge me for a late fee I had to call the 1-800 number and have them pull the security tapes of the facility to prove that I was there before my contract was expired. So if I didn't catch it y'all would overcharged me! I have a huge problem with this. I asked customer service when I called a complaint she said this happens all the time. It's a rip off I will never use U-Haul again just because of this

Ricky C.
Évaluation :

I had reserved a storage unit of 10x15x9 in advance and was not notified unit was no longer available. What good is a reservation? When I asked the CSR at Jacksonville location. He couldn't answer. I had to rent a larger unit that was more money. I think I shouldn't have been charged more since they didn't have the unit I reserved available. Never got I'm sorry or any discount for not getting what I reserved. Almost our entire Uhaul experience was not good. You are on hold for 15 plus minutes to get help from customer service. I tried calling several times for assistance. You get the feeling no one cares at Uhaul. Don't know if I will use them again. O

Willie P.
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Le client n'a pas laissé de commentaire.

JOHN S.
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I was charged 60 for equipment not returned. It was 5:15 and the two men inside saw me put the equipment next to the door. They did loudly say we are closed. I had no instructions as to where to leave the equipment if I returned it after hours. I got there a little after 9 am and the young man was complaining about what a tough day it was going to be. Gave me the keys, said where the truck was and that was it. A very poor experience campared to doing business with other locations.

bill S.
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Ordered an appliance dolly they didn't have one in the store

Samantha J.
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I was told an additional $5 would be charged to my card for gas, but $14.78 extra was taken out. I just wish they would have been upfront about the exact additional price.

Jennifer Q.
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Online booking, pick up & return we're a hassle free experience. Would recommend.

James T.
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Very professional, perfect smooth experience upon return.

SHAKIRA C.
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Le client n'a pas laissé de commentaire.

LEROY E.
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Le client n'a pas laissé de commentaire.

JESSICA C.
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The lady Rachel sucks her attitude is oh well about peoples stuff her mouth is smart and sassy she went and had a email sent to me saying I said I wanted to move out becoz I was mad about my surf being ruined by rat droppings and bugs I never said that to her my mother was there as a witness she shouldn't lie like that

DAVID B.
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Gil was very professional in assisting me with my rental of the truck. My day didn't turn out as planned but that's another story for another day...

Ricardo R.
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Great team and management

Joe C.
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Went in 5 minutes before closing and the crew there did an excellent job getting our trailer hooked up and got us on our way. Very professional customer service!

Jerry I.
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Exellent fast drop off.

DAVID M.
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owner Christine mitt gave me the worse tow trailer you could ask for

Megan M.
Évaluation :

I'm not sure what happened but at the night of my drop off after hours both the website and app were down and i kept getting logged out, customer service was incredibly frustrating and not helpful. It was too much back and forth. Too much of a headache. I was never informed of an after hours return fee. Just a big headache all together

Brenda D.
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We dropped off the truck before dawn and the lot was well lit. We were able to check in without any help because we used the mobile app. Overall it was a very good experience renting from U-haul.

STANLEY J.
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Le client n'a pas laissé de commentaire.

Tania J.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

Betsy A.
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Le client n'a pas laissé de commentaire.

SEAN M.
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Le client n'a pas laissé de commentaire.

GILBERTO R.
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Le client n'a pas laissé de commentaire.

Shawnta R.
Évaluation :

Have locks for trucks reserved overnight

DEBRA P.
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There's a charge of $13.78 and I have no idea what that is for please respond debit card ending in 2944

DONALD B.
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Le client n'a pas laissé de commentaire.

Ryan O.
Évaluation :

The GM Allen Williams was uncooperative, combative, and deceitful when it came to addressing an issue with the rental going over the scheduled return date. It was an already extended reservation and yet no call or contact was made to me to inform me of my payment method allegedly declining. Allen was arguing back and forth without trying to assist, he looked tiresome and agitated possibly high on something. Definitely recommend you take a further look at the GM you have running this location.

Bobby B.
Évaluation :

N/A

ANDRES A. | Expérience générale |
Évaluation :

Amaizing job and good team

ERIC T.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID B.
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Very courteous and friendly!!

GORDON B.
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Le client n'a pas laissé de commentaire.

Michel D.
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Le client n'a pas laissé de commentaire.

YOLANDA W.
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Very fast service

Thomas F.
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Le client n'a pas laissé de commentaire.

Kissy M.
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I was totally unaware there would be multiple charges to my debit card. I recieved NSF fees to my bank account. I asked several times what was going on and was told it was VISA fault and it would be returned. The money was returned for one charge but why was I not made aware? I still had to pay a $30 NSF. YOU ALL SHOULD TELL PEOPLE ABOUT 'ALL' CHARGES!

Eric B.
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Le client n'a pas laissé de commentaire.

Gene B.
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Outstanding service

yvena O.
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Have more trucks available in Orange Park.

DONNA R.
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Le client n'a pas laissé de commentaire.

GEORGE A.
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it was confusing in terms of the return procedure and "after hours fees of $20"..what was that supposed to mean if the return time was scheduled for 8:30 pm? It was also raining hard and "the label next to the keybox" wouldn't scan..I got soaking wet while trying for 15 min..then your app asked me for multiple pictures in the dark..while raining..it was ridiculous to be honest. Wouldn't do that again under such conditions. Screw technology.

Zahirah T.
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Le client n'a pas laissé de commentaire.

DENNIS C.
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Always great service 5 stars

KIM D.
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The price that was quoted over the phone should be the same price as the location. Then when a refund was quoted please don't tell the customer to call the bank and tell them to get the bank to release the funds. I am a very dissatisfied customer

krissinda S.
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All the guys were nice and it was in and out service which is what I like

ASHLEY J.
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Le client n'a pas laissé de commentaire.

Sylvia B.
Évaluation :

Keep up the good work. Thank you so very much.

Naomi E.
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Le client n'a pas laissé de commentaire.

TRAVIS B.
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Le client n'a pas laissé de commentaire.

Leslie E.
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Le client n'a pas laissé de commentaire.

Pamela A.
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charges were higher than expected

Stacie H.
Évaluation :

Always prefer this location!

JOHN E. | Premières impressions |
Évaluation :

None

Valerie L.
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Le client n'a pas laissé de commentaire.

Jocelyn B.
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Le client n'a pas laissé de commentaire.

RONALD PAUL W.
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Le client n'a pas laissé de commentaire.

ERICH P.
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Le client n'a pas laissé de commentaire.

Norman N.
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Le client n'a pas laissé de commentaire.

DAN S.
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Le client n'a pas laissé de commentaire.

ALAN J.
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Le client n'a pas laissé de commentaire.

Robert H.
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It was ok place but the way you list. Is not good trailer has size but not even close say 6 ft and gate was less then 5 feet bad deal

Kaylah R.
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Le client n'a pas laissé de commentaire.

Syreeta H.
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Le client n'a pas laissé de commentaire.

Richard P.
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can't think of anything to add

Jasey A.
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Entire experience was excellent and affordable.

Marliyan G.
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Very quick and easy. The Attendant met us outside asked a few questions and we were off.

Malachi H.
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Was given the wrong trailer and then told by a employee that after only 30 minutes of it being on my truck that I would not be receiving a refund it was unbelievable

John S.
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Everything was great.

Arthur S.
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Alan was provided excellent customer service.

Faye A.
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Two young guys were outside to immediately assist. They were both so very friendly and professional!

LUIS U.
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the site of search and delivery of the equipment is very distant, I live in green cove springs and they did not allow me to deliver the equipment in the nearest station.

ADRIANN T.
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Le client n'a pas laissé de commentaire.

Vensecia W.
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Everything was great

Brandi J.
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Le client n'a pas laissé de commentaire.

Jason P.
Évaluation :

I requested a pick-up at a different location. I was contacted and told I had to go to another location to pick-up my rental. I didn't want to rent from that location. It was no where near the location I had selected.

William M.
Évaluation :

The uhaul was dirty and had to be cleaned. We didn't know it was dirty until after I filled out the renter thing they texted me. The gas tank was empty.

Brenda G.
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More knowledge about drop offs and early turn ins

Justin J.
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Le client n'a pas laissé de commentaire.

Lawrence C.
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Le client n'a pas laissé de commentaire.

Anthony F.
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Le client n'a pas laissé de commentaire.

Bobbie J.
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No one was there and I tried calling to see if they had issues checking the truck in that I left I couldn't get anyone on the phone

Mandy W.
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Le client n'a pas laissé de commentaire.

jose V.
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Le client n'a pas laissé de commentaire.

Floyd S.
Évaluation :

fast pick up and return

Velma R.
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Le client n'a pas laissé de commentaire.

leslie W.
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Le client n'a pas laissé de commentaire.

Glen G.
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Le client n'a pas laissé de commentaire.

gerald M.
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Le client n'a pas laissé de commentaire.

Erwin D.
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Le client n'a pas laissé de commentaire.

Ariel W.
Évaluation :

I encountered an issue with receiving my rental & upon returning my U-Haul, Stephen & one other guy I don't remember his name (sorry), helped me out a great deal & got me in touch with Allen who was very pleasant & helpful with resolving my issue. Thank you 3 for your great customer service !

RANDALL J.
Évaluation :

Le client n'a pas laissé de commentaire.

james W.
Évaluation :

Le client n'a pas laissé de commentaire.

GLADYS s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bella V. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

KIMBERLY Y. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

rosalind j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Amy K. | Expérience générale |
Évaluation :

To actually pull into the parking lot was a mess as soon as you turn in that’s where they clean and rent out trucks so someone was always blocking the way the lights in the unit only stay on for a very short period of time about 2 minutes I’m so happy I have my belongings out of this place. So I don’t have to ever deal with that location again.

Kim A. | Expérience générale |
Évaluation :

Awful!! Overcharged! I was lied to, money was debited out of my account when I was told I wouldn't be charged. I was charged a whole month when I moved out after 5 days

Vincent B. | Expérience générale |
Évaluation :

There was 3 to 4 trucks blocking the entrance to unload or load and I ask the young lady, can someone move them so I could get closer to the door (15 min ) wait.

CAROLYN K. | Premières impressions |
Évaluation :

U-Haul and storage on Blanding Boulevard Jacksonville Florida is one of the best Uhaul facilities to deal with everyone is extremely helpful every time I've been in and very kind.

Ishanti P. | Premières impressions |
Évaluation :

The staff was very patient and helpful.

annette a. | Expérience générale |
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There were times when we went into the office, no one acknowledged us. A few minutes passed, we asked for assistance. Emails to mgr not returned

EARNEST F. | Premières impressions |
Évaluation :

Customer Service was outstanding! Jacobi and Brandon made everything easy. I would recommend this site to any and everyone. R/ Mr. E Foster

WILLIAM A. | Expérience générale |
Évaluation :

Good place to store stuff

BARBARA R. | Expérience générale |
Évaluation :

N/A

Alonzo C. | Expérience générale |
Évaluation :

Secure and accessible storage facility. Professional service from UHAUL personnel.

Santiago S. | Expérience générale |
Évaluation :

I appreciate the the service that you provide and the way I was treated

Felicia M. | Expérience générale |
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The managers at this location is very attentive. It’s the pricing that got me. I will return if needed. :)

GREGORY H. | Premières impressions |
Évaluation :

Convenient

barbara m. | Expérience générale |
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Professional, knowledgeable, and well spoken. The manager is great leader.

Khrystal R. | Expérience générale |
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Everything wss perfect!!

Clarenda J. | Expérience générale |
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I was sent to 3 different storage units that were occupied.

Meredith L. | Expérience générale |
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Great service

TESHA P. | Réservation |
Évaluation :

Customer Service always quick , friendly and helpful. Storage area clean with available carts.

Teri K. | Expérience générale |
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The staff was very friendly, helpful, knowledgeable and professional at all times. I was very pleased with my experience and will return again.

Deborah A. | Expérience générale |
Évaluation :

The staff was EXCELLENT. Kind people. However, the words disappointed and frustrated come to mind as far as my storage experience. Cockroaches, water damage, & a lot of money lost. NEVER again.

Natasha P. | Expérience générale |
Évaluation :

Great place!

Eric B. | Expérience générale |
Évaluation :

Our move was extremely difficult, as is most, and this u-haul facility worked out great for us. The store was very clean, very well managed and the staff was friendly. Overall a very good experience.

Lauren P. | Expérience générale |
Évaluation :

Not pro-rating a move out rate seems unfair to me. On the occasions I’ve utilized a comparable facility, rates are prorated for move in and not. I vacated 5 days into new month but no refund issued.

Beatrice J. | Expérience générale |
Évaluation :

They ROCK! Ms Hannah is special.

Albert H. | Expérience générale |
Évaluation :

The Girls went the extra mile for my business. Thank You Al Heichberger

Non reviews have been submitted for this location.

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