Customer Reviews for U-Haul Moving & Storage of Westside Jacksonville

Évaluation :

5

Just keep doing what you all are doing no improvements needed! A special thank you to Kolby and DeNessa for outstanding customer service and all around assistance with the U-Haul rental and move into a storage unit. They went above and beyond and were very helpful And respectful. Thank you both for making this a very smooth move! I have already recommended This location to others needing to move.  Many thanks.

Évaluation :

1

The owner isn't professional. will use another location, in the future.

Évaluation :

5

Loved your staff very friendly and helpful. Very clean store and great location.

Évaluation :

5

Nope

Évaluation :

2

Manager charged me for blanket I told her where never used. Left at location by mistake. Never gave me bill amout, to worried about her looks.

Évaluation :

4

Help us swap out trailers from one that had a busted axle to one that was serviceable very helpful. Merci.

Évaluation :

3

Customer service left a lot to be desired.

Évaluation :

5

Excellent service and great location.

Évaluation :

3

Vet moving labor companies, and check trucks for missing catalitic converters.

Évaluation :

2

Friendlier staff and cleaner truck cabs.

Évaluation :

4

Free miles

Évaluation :

5

she’s the most kind nice you person I ever met Jennie more people like her.

Évaluation :

3

I reserved a truck and appliance dolly but got there and not dolly. The team members tried to locate another location that had one but not one had one available. Management needs a better process to obtain and get equipment you place on reservations. Your process might need to require better accountability on customers return the equipment and to the correct location when completed.

Évaluation :

1

employees with a bad attitude and do not take the customer seriously.

Évaluation :

5

The reps when I picked up and dropped off were very friendly and helpful. I was use this location. Keep up the good work.

Évaluation :

5

Very convenient and safe. Friendly staff too. Thank you Uhaul

Évaluation :

1

Customer service was horrible and we got charged double for our service

Évaluation :

5

Really good workmanship and professionalism by the people at this location.

Évaluation :

5

The use of technology to return the equipment after hours was very convenient. No staff interaction was necessary.Thanks.

Évaluation :

5

Great!

Évaluation :

5

Excelente

Évaluation :

5

Your UHaul Smart Phone App is terrible. It freezes up and you can't proceed. And, when taking pictures, you have to do it multiple times before it will take it and then all of a sudden they are all gone and you have to do it again. I have been renting trucks from Uhaul for years and regardless of the phone I use I always have issues when using your app to check in our check out. Please fix it.

Évaluation :

1

I only had storage for a month went to retrieve mi belongings and my furniture was damp and mildewed I am very unhappy it's ridiculous I put stuff in storage so that it would be safe n protected from anything … contacted uhaul told me she can only put in claim n someone will contact me 2 days later still no contact made…. Do not use this storage ‼️

Évaluation :

3

The location was clean and staff were welcoming, though could be better trained as they were unclear on some aspects of company processes.

Évaluation :

2

This location was not great at all. I picked up my truck at 7:30 am on Saturday, and started to drive. After loading and heading to my location, I noticed it kept stalling, it wasn't bad, but it still concerned me (we pulled over for a minute, shut the truck of and waited). Once we unloaded, we headed back to the U-Haul location where I picked it up (they said we had to drop it off where we picked it up). On the way back, we are in heavy traffic. We would drive, start to slow down, and then stall REALLY badly. Once we came to a complete stop, we all of a sudden had a swarm of a gas smell fill the truck. This happened 3 times before we were able to safely pull over. Once we pulled over we called the U-Haul location and told them our issue. They gave no sympathy or concern, and simply said we can drive it back or they can tow it. We knew it was too dangerous to fill the gas tank back up so we requested to at least not get charged for the gas fee (which we feel like we should have received a partial refund if that. Once we returned it, the same guy who we spoke on the phone to did not apologize, show any sort of concern, or sympathy for our truck acting up. I would not recommend this location to anyone.

Évaluation :

5

Very helpful and considerate

Évaluation :

5

ATTENDANCE WAS VERY PROFESIONAL AND FRIENDLY.

Évaluation :

5

Felt sorry for employees because A/C wasn't working. Had to be difficult to concentrate on work.

Évaluation :

2

First things first: the truck we had reserved for pick up was not there when we arrived. We were offered a fifteen foot truck when we asked for a 10. However the 15 foot truck was significantly more expensive then the price we saw for a 15 foot truck when we were booking our reservation, we were charged $149 but when we booked our reservation the fifteen foot truck was $85. Additionally our new rental contract included a dolly and furniture pads when our original one did not. Despite the fact that this store did not have our reservation the U-Hual $50 delivery guarantee was never mentioned or offered to us. I really did not feel as if our options were clear after they didn't have our original truck. Also there was a trash bag filled with the previous renters trash in the cab of our truck.

Évaluation :

5

I got a 24 hr rental. I was stuck in traffic and was 10min late returning truck. They did not charge me. They were polite when I first received the truck and when I returned it.

Évaluation :

5

The young lady was very kind & helpful. Explained everything I needed to make an informed decision.

Évaluation :

5

Simplify the online return. It takes too much time, taking too many pictures of the truck being returned.

Évaluation :

5

Excellent service à la clientèle. Fast transaction. Truck in good condition.

Évaluation :

4

Charged twice for one rental- online scheduling was difficult and confusing. Will not schedule online agsin

Évaluation :

5

Very jovial and informative agents

Évaluation :

3

Terrible employees!!

Évaluation :

5

Aucun

Évaluation :

1

Communication the wait times for called and ensuring when a reservation is made that to customer has the equipment assigned and not have to travel everywhere in order to get what they need

Évaluation :

5

The employees at this location were friendly and professional.

Évaluation :

4

Excellent People at the location. New person was not familiar with disconnection the trailer.

Évaluation :

5

I had a great Experience and wanted to shoot out Cynthia she was great!

Évaluation :

5

Great location and good staff 👍

Évaluation :

4

Excellent service

Évaluation :

5

Great staff

Évaluation :

5

Everything was very good. I have used this location several times n will continue to as well. Only problem was a computer problem when I returned n could not get my receipt for the transaction. I would appreciate it if could be looked into n email it. Thanks

Évaluation :

5

Nothing actually… Every thing was A-OK 👌

Évaluation :

5

Nothing. Keep up the amazing work

Évaluation :

5

I will always come back.. My things were in storage 2018-2024. And everything still looks good 

Évaluation :

5

The staff members were very helpful and nice

Évaluation :

5

Prompt efficient friendly service.

Évaluation :

5

Everything with my service was perfect employees were quick and friendly. However I would suggest you silence your phones a little bit. While I was picking up there was a unique situation going on with a difficult customer where an employee had to telephone a manager. I was not standing at the desk and could hear every word of the managers frustration so I know the customer at the desk could as well. As I have worked retail for 12 years I can completely understand the frustrations that come from difficult customers but other customers especially those working outside of customer service may not and it could reflect badly on the location.

Évaluation :

1

Just clean

Évaluation :

5

Truck needed a quick wipe down on the inside dash and cup holders.

Évaluation :

5

Associates friendly and professional

Évaluation :

5

The entire experience was great. It was straightforward and easy. Would recommend. Thanks!

Évaluation :

5

The manager has no etiquette. Very aggressive rude and intimidating via phone conversation at 7ish am

Évaluation :

5

Make the key drop off location easier to locate.

Évaluation :

1

They were rude. And they had rats. Literally went there between 5-7 and we saw 2 HUGE RATS!! Alive, crawling from storage to storage

Évaluation :

4

The lights in the storage area need to be on longer. They cut off while I was in my unit.

Évaluation :

1

First of all, they don't explain much. I got a storage unit on a Wednesday afternoon. I went to said storage unit at 7 pm Thursday and it was a huge hustle getting in the enclosed storage area. They don't explain process at all, and I had to call the overnight line to figure out how to get in. THEN! We get in literally at 7pm and we walk in and see a 6in RAT stuck to a trap!!!!! It was alive and crawled under one of the storage doors. AND THEN saw a roach crawling on the wall. The place is terrible.

Évaluation :

5

U-Haul on Blanding Blvd. has the variety selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and etc. Stop by the office on your way home from work or just come by to see other great options for you moving or storage at Blanding blvd, U-Haul today.

Évaluation :

5

Made my Move To Florida and From Florida a Beautiful Experience.For health reasons I Had to come back to South Carolina.

Évaluation :

3

Dark in and near our unit…

Évaluation :

5

Ciara is amazing!! Along with the staff really takes care of all your needs & are so polite. Definitely will recommend this location to anyone looking for a storage facility.

Évaluation :

2

My first month was supposed to been free and this why I chose this facility but the manager changed it to my second month free. This changed wasn't told to me until more than a week later. The manager charged my credit card for two months payment plus other expenses that I had no ideals what it were for. Had to called the 1 800 number to get help. Then after that they charge my card again and again. I had to turn off my card to stop charges. Today still trying to get a charge for boxes refunded to me that I did not receive or ordered.

Évaluation :

2

They never close out the storage unit 004 and I was still getting payment and overdue payment email.

Évaluation :

5

I used the service a lot and enjoyed it every time. Thank for being here for me.

Évaluation :

5

Every time I come I say I’ll be back

Évaluation :

1

I actually loved my stuff out into another storage due to I was paying for climate control and it was always hotter then being outside! Everytime i went into the office to speak with a team me never they were rude and acted as if they were being inconvenienced! Also the door the the storage area are always broken and makes it harder to go in and out of the storage area! I would not ever reckoned this storage facility to anyone because it's the worst experience I have ever had!

Évaluation :

4

I would give this a five rating if it had climate controlled storage

Évaluation :

5

Aucun

Évaluation :

5

The Staff was friendly and helpful and the facility was clean. I would only suggest that storage facilities that are indoors and not air-conditioned have fans inside due to the extreme Florida heat while clients are moving or even for your team members who are working at the facility it is extremly hot indoors and difficult to work in that environemnt.

Évaluation :

5

Best Storage Area Ever!

Évaluation :

5

Fast and courteous service. Very knowledgeable.

Évaluation :

1

Had bugs and rodents and openings in the storage unit. Had to move my furniture and other belongings out only after 3 days of being there. The manager was extremely rude, unhelpful and unprofessional.

Évaluation :

5

Always helpful and they remember you and greet you whenever you come in. Wait time is never over 10 mins to see what you need.

Évaluation :

5

Good job

Évaluation :

5

Excellent run facility!

Évaluation :

5

Made it so easy and fast. In and out service just like the way it needs to be.

Évaluation :

1

Customer service was not given and we are incredibly unhappy with the miscommunication and bad attitude of multiple employees.

Évaluation :

3

I had reserved an outside drive up unit but it wasn't available when I arrived. However the inside unit will work just not what I was expecting.

Évaluation :

5

Excellent

Évaluation :

1

I told u months ago I couldn't afford it anymore and just get rid of stuff. I was told they were going to auction off months ago. I still was charged and they just auctioned off on 11/11. Even called months ago and they said they were going to auction stuff off. Why was I still charged and it took so long. I'm on disability and can't afford it.

Évaluation :

1

All my furniture and clothes boxes was filled with mold, rat feces and roaches! I was told I move into the facility in July when I moved in April 30 with mandatory insurance and I want all my ruined property reimbursed as the facility took pictures of some of the items but mattresses, ruined artifacts and clothes were ruined! This needs to be addressed immediately!!!

Évaluation :

2

I am not sure why I continue to business with Uhaul. The Storage facility at Blanding/Westside was great and the store Manager Jacob was beyond helpful. Also the gentleman who manages the Normandy Store was incredible. These 2 men are your saving grace. The Uhaul customer service is horrifying. No one is on the same page, I have know clue how your customer service computers don't interface with the actual stor computers. Information is consistently incorrect. Uhaul caused a lot of challenges and financial loss when my husband I moved to Florida January 2022for my daughter's medical emergency. We reserved a unit on 103rd street from your customer service. When we finished our 14 hour drive with our truck and car hauler the unit not only didn't have storage but they didn't even have the size we ordered on the lot. This store sent us to Normandy after once again Customer service reserved another unit. When we arrived we learned that particular store wasn't even open for bussiness and was still being set up and built. This is important to remember because this store will definitely be referanced again in my complaint. Please know the store Manager was amazing and truly cared about helping us. Your customer service only read from a script and told us we were incorrect and Normandy had our unit available. The insisted we were wrong and all but called us lies. From Normandy we were directed to the Blanding Westside store. They had one unit available but it was too small and not the size we originally reserved when we proactively prepared foe this big move. So feeling defeated we took it unloaded after drive all day and then had to rent another unit with another company just so we could fit our items. Remember my reservation was for you biggest unit but Uhaul never delivered on what they promised. So I was paying an extra 100 a month because Uhauls customer service systems don't jive with the actual store. After this debockal all was well until 3 months later and we get a call from your customer service agent stating we were late on our Normandy unit. If you are following me you know that the Normandy Store was not open for business and we were sent to Blanding Westside. The CS agent insisted we had a unit on Normandy and told us we owed the money and we were wrong because her computer showed we rented it. Pull the call, take a listen, I'm embarrassed for your company for this atrocious interaction. She told my husband we had to pay and he explained everything twice our whole debockal. She still insisted he was wrong and we needed to pay for the unit. Finally after many call backs your customer service agent finally excepted we didn't have a unit. Moving on, I had enough and decided to call and discuss my unsatisfactory service over the last several months. For your information your CS manager was beyond unsympathetic to our challenges. My child had 9 surgeries and contacted gangrene and was on a ventilator in an induced comma. I was a bit emotional. The whole reason we moved is to make sure she had the best care. Uhaul added so much more stress and I felt so defeated from every angle. Your CS Manager did nothing but interrupt me to correct me on my experience because obviously her computer was as correct and how could I possibly be experiancing all these issues. I had to retell the story so many times. All while juggling the children's hospital, and everything else that goes along with moving 800 miles away. Please understand I give credit where credit is due . Your in store managers at all 3bstors were wonderful but your call center agents an management is sub par, disappointing, poorly trained and lacks listening skills, empathy, common courtesy, and the ability to think beyond what the computers tell them. I'd love to talk to someone who actually cares about our overall experience with your company. I hope you are out there. I managed call center supervisors for 18 years and had pride in their ability to give white glove service. You know how that happened? Not by giving away the bank but by listening actively to our customers, reiterating what they understand, taking notes so the customer did not need to repeat themselves, empathy, sincere appreciation for our customers accounts. My teams drove satisfaction by simply being good humans that thought for themselves. They didn't react like programs, zombies or script readers. So call me I want to chat with you. There is no reason your call center service agents are not high quality. Or maybe you don't care, maybe no matter the NPS scores or ESATS don't affect your revenue. What do I know I'm just a number and $ amount to Uhaul. However, if NET promoter scores do matter, I will never recommend Uhaul to my friends or family. You get a 0 or 1. 1 is the lowest. Call me, lets catch up. 717-496-6037 Shewon2019@yahoo.com Sincerely, Mrs. Tiescha Lohman ( former customer)

Évaluation :

5

Helpful and friendly staff and truck rental availability when I needed it. Used storage facility for 12 months without issue.

Évaluation :

2

This rating was for my pick and returned location. Upon getting home with the equipment i started experiencing a problem. I tried calling that location and was unable to speak with anyone there. Once at the drop off location my experience was worse the delay and turn was so unnecessary. When compared to my last business transaction with uhaul this time im really disappointed.

Évaluation :

4

Great thanks!

Évaluation :

2

Over the years there have been problems with mold in my unit. Mold covered my items. I couldn't save many of my items unfortunately. The ceiling of the indoor facility needs to be cleaned often. The roaches were once the issue but the mold is my overall reason for moving out. I could no longer deal with it.

Évaluation :

3

Couldn't get in to put my stuff and had to walk my stuff from the front til the back

Évaluation :

2

Because i cant put my stuff in because the truck was and the way so my family got to walk it too 32 and the back

Évaluation :

5

Excellent customer service

Évaluation :

4

Everything was good. Only thing is our storage unit leaked and all of our stuff got wet. Besides that very happy with the storage.

Évaluation :

5

The staff at Blanding Blvd and the General Manager's Customer service skills and knowledge were exceptionally wonderful. I am very thankful that my belongs were secured in a safe and clean environment for the past couple of years! Thank you and God bless you all!

Évaluation :

5

The location on Blanding is top notch, everyone is very professional

Évaluation :

5

Uhaul was great covered all my needs from trailer to storage.

Évaluation :

5

It's a great place w a very friendly staff!!!

Évaluation :

5

All were great and understanding when my payments were late. I had to have my lock cut off because nephew had key in ATL I apologize to them because I couldn't understand why they couldn't cut the lock off until I saw how complicated it was when locksmith attempted it. Mr. Chuck was very kind & helpful. Excellent customer service all locations. Blessings & Safe Holidays & a Prosperous new yr. Moving co was excellent also!!!!

Évaluation :

5

Loved the way Mrs Hanna was very detailed and precise👍

Évaluation :

5

Josh was very helpful and cortious. Although I notice he was extremely busy and there was no enough staff for all the work although he still he kept his cool. And when above and beyond. Also Jessica in 103rt

Évaluation :

5

Valentie at Tucson on Oracle and Josh at Westside on Blanding Blvd were excellent representatives.

Évaluation :

5

Great job

Évaluation :

5

Great staff even greater supervisor!!

Évaluation :

5

Totally Awesome

Évaluation :

1

I had my reservations canceled multiple times and had to drive an hour and a half out of my way to pick up my truck. Then my reservation for my storage unit was changed twice on me. I bought boxes that were not shipped in time to use. It was an overall awful experience

Évaluation :

4

I think Uhaul needs to allow their employees more room when it comes to dealing with irate customers. The customers I saw them deal with were rude yet they handled it EXCELLENT with poise, dignity and grace. They definitely went above and beyond what I've seen others do....If there was anything to change it would be 24hour access extra charge being told up front.

Évaluation :

5

This is a busy location, so there is a wait to speak to someone in person when you get there. They are all very helpful, knowledgeable, and professional. I highly recommend the staff at this location. Additionally, the storage is very convenient, and the online check in process is easy, quick, and has 24 hour access.

Évaluation :

5

Excellent service

Évaluation :

1

When I got my stuff it had mold and fungus all over it!! I lost most of my furniture!! Also other people experienced the same thing!! I paid for climate control, the worst!! It only been almost 3 months there!! I will not refer anyone here! I should get my money back!!!

Évaluation :

5

Amaizing job and good team

Évaluation :

5

Aucun