The employee told me I did not have to go inside. Just drop and go. I took his word for it. 3 days later I got a phone message that I had not dropped off the trailer yet. After calling and having another employee walk the lot, the trailer was found. Not a good experience when I might have been charged for 3 days when the trailer was in the lot. I asked the first employee 3 times if I needed to go inside. He said no. Not my best experience.DANIELROBERT B.
Customer Reviews for U-Haul Moving & Storage of Westside Jacksonville
Pour nous contacter
Jacksonville, FL 32244
(2 Mi N Of I-295)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The employees were extremely helpful and considerate. I was offered a bottle of water when one of them observed I was hot and breathing heavily. They assisted me with every aspect of the transaction with efficiency and kindness.DEE H.
Online turnin was pretty easyLAWRENCE W.
Nothing.Keaunte E R.
Le client n'a pas laissé de commentaire.DONALD H.
The so called manage Jason was confrontational from the time I stepped out of my vehicle to the moment I left I complained to customer service with very little relief from them the worst experience I ever had with U-Haul won't ever return to that locationDAVID R.
Fast serviceJose R.
Always friendly and helpfulMARY R.
Le client n'a pas laissé de commentaire.HOLLI W.
Le client n'a pas laissé de commentaire.RONALD W.
Le client n'a pas laissé de commentaire.YOLANDA A.
Le client n'a pas laissé de commentaire.PETER C.
Le client n'a pas laissé de commentaire.GEORG S.
Le client n'a pas laissé de commentaire.VELNER N.
Marker lights on trailer had to be repaired before I left lot!LYNN H.
Le client n'a pas laissé de commentaire.Willson M.
Le client n'a pas laissé de commentaire.EBONY S.
Easy .good place ..DAVID M.
Le client n'a pas laissé de commentaire.Walldeline F. | Expérience générale
I was charged for furniture pads I never ordered or used. I called and got customer service, she told me a supervisor would call me but never did. I've rented from UHaul several times and never been fraudulently charged. It's 5 $but it's still fraudulent. I'm disappointed.GERALDINE S.
Le client n'a pas laissé de commentaire.Tyrone J. | Premières impressions
Le client n'a pas laissé de commentaire.ROGER L.
Le client n'a pas laissé de commentaire.BRENDA MAE M. | Premières impressions
Le client n'a pas laissé de commentaire.BRENDA MAE M.
let the customer know that the wiring switch will not be mounted to the vehicle unless an additional charge is added.Larry D.
Continue the friendly and courteous service.RUDOLPH M.
Have your dealer honor the price quote you get from U-Haul on line. I was over charged after I paid with a card on the phone app.HELENA C.
Better customer serviceIAMI B.
Le client n'a pas laissé de commentaire.Nelson R.
Very courteous and professionalFLORENCE B.
Le client n'a pas laissé de commentaire.ALBERTHA G.
Nothing superb serviceJONNATHAN D.
Such friendly and helpful staff when we picked up the truck and when we picked up the auto transport. The day we picked up the auto transport, the guy found a problem and switched out the equipment for us. He then helped us make sure the car was safely loaded onto the transport before leaving. He went the extra mile for us.Lance F.
Le client n'a pas laissé de commentaire.AN KHANG T.
The attendant was the best customer service I've ever had in everything. I was new to the area and he gave me helpful tips and apologized about the dirty truck that was in no way his faultDameon M.
Le client n'a pas laissé de commentaire.NORWOOD S.
Le client n'a pas laissé de commentaire.Kory M.
Truck not available like it was supposed to be and refused to give me the 50 dollars for it not be ready.EDWARD L.
Everything was great. Joshua was friendly, professional, and courteous and got me in and out in no timeDALE C.
The entire experience was excellent! I do not know of any required improvements at this time.Hector H.
Le client n'a pas laissé de commentaire.TIFFANY T.
Loved the way Mrs Hanna was very detailed and precise👍tijuana b. | Premières impressions
Would be nice if the inside of the truck had loops or hooks to help secure cargo.BRIAN S.
Le client n'a pas laissé de commentaire.Samuel L.
Thank you. It was nice to receive a phone call clarifying which vehicle we were returning.KENT B.
Le client n'a pas laissé de commentaire.JOHN U.
Le client n'a pas laissé de commentaire.Roy W. | Expérience générale
Le client n'a pas laissé de commentaire.MARIE Q.
Customer service has always been excellent in this location. The personnel there always went beyond to help and accommodate our needs for the move.EDGARDO L.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
All good ! No comments !!!MARGARET L.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.IVANA S.
Le client n'a pas laissé de commentaire.Kevin D.
Le client n'a pas laissé de commentaire.Ivan s. | Expérience générale
Everything was smooth and efficientHEATHER R.
All was good, thank you.ELLIOT P.
Le client n'a pas laissé de commentaire.ARTHUR C.
Ill be back.DENNIS H.
Le client n'a pas laissé de commentaire.SHANTRICE W.
Josh was very helpful and cortious. Although I notice he was extremely busy and there was no enough staff for all the work although he still he kept his cool. And when above and beyond. Also Jessica in 103rtDebra G. | Expérience générale
I returned the truck a day early. I was there at the 24 hr mark but was charged for the additional day anyway.KEITH K.
Le client n'a pas laissé de commentaire.JAMARIS M.
kinda slow service, need more employeesDONALD H.
Le client n'a pas laissé de commentaire.Bradley W.
Le client n'a pas laissé de commentaire.CHARLES G.
Communicate effectively. Not allow one way rentals on equipment that's not available on your website. I reserved a one way van on the 8th to be picked on the 14th. I was informed the evening of the 13th Van's are not one way rentals. At that point I was screwed. Then arrived at the Pick up location the next morning to be informed that was the wrong location. I received an email on the 14th at 6:38pm stating the Pick Up location has changed that was after I turning the rental at the drop off location. Lack of communication has cost me spent extra money and time.James W.
Le client n'a pas laissé de commentaire.JEAN-NE O.
I am very much impressed with the service they have given me in July (2nd) through (10th) 2021. Thank you (UHAUL)!!!WILLIE W.
Le client n'a pas laissé de commentaire.DONALD A.
Need more staff first thing in the morning. One person to help check ins not enough. Had to wait nearly 30 minutes just to talk to someone.Scott W.
Hire more personnel. There was one guy taking care of everything, and he was very nice and efficient but too many people waiting on line.EDGARD L.
Answer phone locally when called about possible problemJames M.
Le client n'a pas laissé de commentaire.RENFROE C.
Le client n'a pas laissé de commentaire.KHRISTOPHER H.
Dropping the trailer off three days early was easy.REGINA V.
Le client n'a pas laissé de commentaire.EDWARD F.
Le client n'a pas laissé de commentaire.SHARON D.
Le client n'a pas laissé de commentaire.ROBERT N.
Le client n'a pas laissé de commentaire.ALEJANDRO O.
Le client n'a pas laissé de commentaire.Cristina S.
Drop off was faster than what I expected. I will definitely use this location again if I ever need to move my parents belongings again.Brian P.
The truck has 136000 miles on it. Frankly the suspension was gone. Every bump felt like a slam. Otherwise mechanically it was fineGeorge R.
Easy checking easy return. The uhaul was in excellent conditionLISA J.
Le client n'a pas laissé de commentaire.Carol H.
Le client n'a pas laissé de commentaire.SHADARRELL L.
Open the store on time.VALENIE H.
The employees are so nice and sweet and very helpful. Josh and the other young man I didn't catch his name but they were very nice from pick up to drop off. My dad and I would like to thank them both for being so kind and helpful. Thanks jessica millhornJESSICA M.
Just keep doing what your doing. This is one of the best sites I have used. Merci encore.CHARLES S.
Le client n'a pas laissé de commentaire.DEBRECIA G.
Keep it upMAMDOUH M.
Le client n'a pas laissé de commentaire.Emily M.
Le client n'a pas laissé de commentaire.DEANTE A.
This was the worst experience I've ever had dealing with Uhaul in 20 plus years. I encountered an extremely rude agent in customer service. I finally got the truck the next day & it had roachesDWAYNE C.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.Darryl D.
Le client n'a pas laissé de commentaire.IRIS E.
Maybe update or remodel the office area. Example, more chairs in waiting area.PAMELA W.
Le client n'a pas laissé de commentaire.Jacob C.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.ANDREW C.
Staff was unhappy with U-Haul Moving & Storage of Jacksonville Heights 9422 103rd St Jacksonville, FL 32210 for renting and returning to their location. 1st employee said I would need to return to the rental location because they were full. I think it might have been the manager who stepped in and accepted the return but it was obvious they were not happy with the rental location for â€œsticking themâ€ with a trailer when they were full.JOEL L.
Le client n'a pas laissé de commentaire.Jose M.
Le client n'a pas laissé de commentaire.ERIC W.
Hanna took good care of me upon arriving with a reservation. She answered my questions on a polite, professional manner and got me on my way. Thank you Hanna!MICHAEL F.
I had no issuesWILLIE W.
Valentie at Tucson on Oracle and Josh at Westside on Blanding Blvd were excellent representatives.ROBERT D. | Premières impressions
Le client n'a pas laissé de commentaire.Raevyn R. | Expérience générale
Great jobWalldeline F. | Premières impressions
Great staff even greater supervisor!!Marcus T. | Expérience générale
Totally AwesomeMarcus T. | Premières impressions
Le client n'a pas laissé de commentaire.ray b. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle M. | Expérience générale
I had my reservations canceled multiple times and had to drive an hour and a half out of my way to pick up my truck. Then my reservation for my storage unit was changed twice on me. I bought boxes that were not shipped in time to use. It was an overall awful experienceAlyssa L. | Premières impressions
This is a busy location, so there is a wait to speak to someone in person when you get there. They are all very helpful, knowledgeable, and professional. I highly recommend the staff at this location. Additionally, the storage is very convenient, and the online check in process is easy, quick, and has 24 hour access.Kelly C. | Online Move In
Excellent serviceNancy W. | Premières impressions
AucunJOHN E. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLY Y. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!