Customer Reviews for U-Haul Moving & Storage of Westside

5970 évaluations

11120 154th St   Edmonton, AB T5M3M9

(780) 451-6381

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(780) 451-6381

11120 154th St
Edmonton, AB T5M3M9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Employee who inspected the equipment was miserable and the clerk who issued the paperwork was downright rude when I raised a question regarding my invoice. Would definitely not recommend

Cindy T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ildefonso D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

faustin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice R. 
Évaluation :
5

Great service and friendly (Justin)

Bob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
5

I am marking everything with high scores. The staff appeared to be VERY busy, and looks like they could use some additional teammates.

James F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher I. 
Évaluation :
2

You had one person on duty at 5 pm. I waited an hour to get served.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

greg b.  |  Expérience générale 
Évaluation :
1

Poor customer service. Lasy wasy very rude. Wrong vehicle pictures in inspection. Disorganized when we tried dropping off. Still no final reciept with corrected milage.

Colten A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach P. 
Évaluation :
1

Service was poor and confusing. Find anywhere else to go.

Mason B. 
Évaluation :
4

Have even more specials for returning customers or customers that use the service more than once a year

Martin B. 
Évaluation :
3

It was extremely unorganized from start to finish. The location listed on the website I wanted didn't have my product I requested. Then they asked for a different location via phone call post my request already being submitted, on the day for my pick up they call 20 minutes before my arrival time to switch locations again. I arrived and there was a line up of people (why schedule pick up times if the volume can't be accomplished) I also got a hidden fee of some kind post drop off. I did a self checkout with pictures (so deposit should be given back in full via check) however the app stated i owed money. If i pay for my unit in full including taxes, I return on my own (no convenience charge) why would I still be paying a fee? This company is disorganized and will charge for everything. Horrible experience

Ryan C. 
Évaluation :
3

Some charges on the receipts were quite vague. Not explained in detail. One location charges differently from another. Different franchise owner trying to make extra money??

Bit G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernabe G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur D. 
Évaluation :
4

No plm to me so thk!!

Craig I. 
Évaluation :
3

The rental equipment was great. Additional time spent with a rather incompetent counter person wasn't so great. It took 3 times longer at the counter than it typically does in my experience with UHaul. We did have to wait more than 15 minutes due to capacity restrictions, but that wasn't really the issue. I also don't like that UHaul now expects the customer to provide their drivers license via a photo and upload to a website. Rentals are not cheaper, yet UHaul now has the customer do half the job of processing the rental. If this is only happening now due to non-contact protocols during COVID then fine, but the staff should inform the customers of this rather than just snapping orders. Other than that I am perfectly satisfied with UHaul and the trailer I needed.

Angelina Z. 
Évaluation :
3

Van was dirty and employee was wearing mask not covering nose the whole time

Kevin P. 
Évaluation :
5

Awesome

Darrel G. 
Évaluation :
3

It took a half hour to get the trailer. There was only one person taking care of the customers getting trailers. The yard is so tight he had to move another trailer to help the customer in front of me. Then I got the trailer and an employee called me asking me to return the trailer.

Lyle K. 
Évaluation :
5

Keep up the great service

Keng-Ye T. 
Évaluation :
2

Wait time was much too long, even though I had a truck reserved for pickup at a set time. I had requested a furniture dolly but was told upon arriving that there were none available.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara R. 
Évaluation :
5

Every thing went smoothly. Thankyou

Diann R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard K.  |  Expérience générale 
Évaluation :
4

Everything was great

Crystal F. 
Évaluation :
5

Super easy well organized! Excellent experience! Only thing is I couldn't get my location to share even though it was on and couldn't get to the next step. My sister was with me luckily and was able to do it for me:)

Sharon F. 
Évaluation :
3

This is the second time I use a beaten up truck (exact same truck). If in the parking lot there might be a dozen of newer trucks, why do you still give the most aged/used one to customers and not the best/newest one?

Thiago B. 
Évaluation :
3

Our reservation was cancelled by U-Haul, they were unable to offer us another truck the same size, and we had to pick up and drop off a smaller one from much further away causing much frustration during our move which was already on a tight schedule. What is the purpose of pre-booking to guarantee it, if it's not actually guaranteed? Not happy with the service or company.

Kristen L. 
Évaluation :
3

Unit we rented had water damage on my belongings this was indoor unit we didn't get anything done about the water damage that had, we did notify management. When I finally moved everything out the place smells moldy

Dorthy Voyaguer V.  |  Expérience générale 
Évaluation :
4

I had booked some dolly's as well and when I got to the location I was informed that they ran out of them. It would have been nice to know in advance so I can prepare as dolly's are needed when moving

Carlos L. 
Évaluation :
1

The person who served us was very untrained and left alone to flounder. While they said "she's very new" there was 6 people wandering about that could have helped her. They clearly did not worry about the customer experience, nor the actual training of their employee. Poor for customers, poor for workers. She tried to tell us we could not drop off after hours, then she tried to give us the wrong vehicle, telling me just to make note of the difference in kms (over 10k difference!). It's only because the key wouldn't start it that she accepted that there was a mistake. I do not blame her, I blame the organization for not training her properly. Finally - I could not use your return app. If it didn't have a friend with me, I would not have been able to return the vehicle via your website. I did everything the help said to do (i.e. location settings) but it would not work. **This is a significant flaw in your system and I will have to think long and hard before renting from uhaul again.

Stephanie P. 
Évaluation :
3

When a customer phones the location, that call should be assigned the next customer in line spot. I phoned, and after 1 hour on hold, drove 25 minutes to the location, stood in line while they dealt with the customers ahead of me, and then hung up the phone when it was my turn.They didn't care about that. But apparently it's like that at all locations. If yous don't want to deal with customers via the phone, then don't answer it and put people on hold, let central booking answer the phone.

Theodore T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant M. 
Évaluation :
1

It should be stated in the online booking that you cannot rent a uhaul for longer than 24 hours at the end of the month. The man at the desk was also rude to myself and my partner as well as the other people renting a uhaul at the same time. Would never recommend this location.

Nicholaus G. 
Évaluation :
5

The team at this location are second to none! They are my "go to" for all things moving and storage and the only team that I recommend to anyone that I know. Cheers, team! Thank you!

Gary K. 
Évaluation :
3

Very easy move in and the manager was very helpful and nice.

Kirstina E.  |  Online Move In 
Évaluation :
2

The vehicle was filthy when I picked it up. Dusty, had not even been wiped down. Soda stains splashed everywhere. Reserved a dolly but the only one they had in stock had a wheel broken

Adam K. 
Évaluation :
5

Clean, new vehicle... fast service even as the attendant was training a new hire/employee,lots of supplies for moving and even towing supplies, very impressive!

Gregory S. 
Évaluation :
4

When I dropped off the trailer, the attendant took my rental contract and said he would email me a copy of the contract as well that it was returned. He never emailed me a copy.

Kendel S. 
Évaluation :
4

Agent who helped when I picked up the truck was awesome. There was miscommunication after I had booked the truck and got confirmation for a different location, then was told I could not pick up there. This location was very much out of the way, therefore was going to cost much more in mileage. He reduced the price for the issues I experienced, plus the rude attitude I received from the agent at the other location. That was awesome customer service The only thing I can say is perhaps have a few more agents at the front to help the customers waiting in line but other than that, great service, friendly and polite.

Terina S. 
Évaluation :
5

Great service!

Jackson Y. 
Évaluation :
3

Ensure tucks are maintained better, both tires and oil needed to be serviced.

Richardo S. 
Évaluation :
3

I rented only for 22 hours and I received the invoice for 2 periods. Double charge

Dagoberto T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Perry B. 
Évaluation :
2

Customer service was terrible. Upon return we were out by 2 liters for where the level should have been and your company had the audacity to charge almost 10 $. People are taking guesses as to where the gage should be considering we don't have machines to double check like your company and almost 10 $really. Highway robbery. I rent your trucks often and was out by 2 damn liters. Really and you guys won't care about my comments.

Janet M. 
Évaluation :
1

Phone lines were unanswered, waited 30 mins on the phone only to have the call disconnected Waited in line for 50 mins to pick up reservation Reservation was not ready when we got there, it was buried behind stuff and one staff and two people had to get it out. There were only 2 staff working at the time when there were dozens of people needing services. Staff who were working were polite however.

Ryan M. 
Évaluation :
5

Nothing. Staff was very courteous and accommodating. Wonderful, pain free experience

Riley R. 
Évaluation :
5

Pick up and return was super fast and simple

Donnie M. 
Évaluation :
3

The area for the returning trucks is disorganized

Richard C. 
Évaluation :
5

Friendly service and very informative:)

Darcy F. 
Évaluation :
5

Everyone, is great to deal with, I have rented here before. , and have always had a great experience, from the time I get there to the time I leave, the staff are always friendly and professional, I would and have recommended this location

Jeffrey W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
2

Have more than 1 person working. Don't answer or make calls when people in line have been waiting 25 mins. More explanation of what's expected when returning a vehicle.

Nathan H. 
Évaluation :
5

Only issue was it is advertised as a free lock with rent now online and a lock was not provided was a little bit of a inconvenience as I had to leave and go purchase one as the store was closed

Kyle B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Z. 
Évaluation :
4

Uhaul/share is a great tool but it was not working properly, which made me wait in line for over 20 mins before speaking with a representative. Instructions to use Uhaul/share should include to say that “privacy/location” (in IOS) must be switch to “while using safari”. Uhaul app didn't work and using ios/safari only worked in the truck return, after switching my settings as indicated by Uhaul + additional settings of privacy (to also allow location sharing)

Thiago B. 
Évaluation :
5

Only thing I feel could be improved is having someone answer the phone. I was on hold for almost an hour an gave up. Just drove to the location.

Dominic P. 
Évaluation :
1

Have competent employees who know how to take a CC payment.

Connor C. 
Évaluation :
4

Staff were friendly and very efficient moving a long line up outside the door at the 154 St location. The online booking system definitely needs improvement.

Leanne G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jae Y. 
Évaluation :
3

You have one person handling customers during peak times. It makes for poor customer service

Brian W. 
Évaluation :
4

Very friendly service. In and out, no hassles.

Ryland A. 
Évaluation :
2

Piir customer service

Hamza M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole O. 
Évaluation :
3

The Customer is VERY BAD. Nicole was terrible, , very rude. I told her I am paying for the movers 200/hr. She was SLOW on purpose. I put 10 gas in a truck and you still charged me for GAS. Very disappointed with your company!!!!!! I would like to get my 10 dollars back as well.

Vasilisa S. 
Évaluation :
2

Too many problems and concerns with this location to show here. We will certainly look elsewhere in future for rental truck needs.

Colin S. 
Évaluation :
1

The gas gauge marking was rounded up to half which was dishonest. I booked a dolly and was not provided with one. I paid for furniture blankets which were not provided. I was also not issued a refund for the missing blankets. Service was super slow due. Terrible location

Michael D. 
Évaluation :
3

Too busy with only 1 person working the counter

Christopher L. 
Évaluation :
1

The Associate made me stand in the rain for at least 1/2 an hour for her to resolve an issue with the two customers you all allow in your 1000 sf facility at any given time. .It is great to have policies / standards but common-cents and a bit of caring she would know if it is raining.... there is still enough space for 2 people to social distance.

Kimini G. 
Évaluation :
1

Long delays for assistance at the desk. Couldn't find a yard worker to help hitch the trailer. Returning the trailer was no better: Huge line-up at the desk. No one in the yard. No safe place to self-drop the trailer. Used rocks because there were slopes on the pavement and no wedges. Probably the single worst experience I have ever had at a U-Haul location.

Kevin M. 
Évaluation :
3

Door of 5Ã-8 was giving trouble on pickup. Did one donation drop-off before moving and found the door would not close again. Door cable was off spool and jammed and had to call assistance and wait for fix. Trailer floor was also quite dirty before loading. Nice front desk service but equipment should be inspected more thoroughly before hand-off.

Graham S. 
Évaluation :
5

Windshield was a bit dirty, but doesn't matter for pickup truck

Maryan M. 
Évaluation :
1

Website doesn't work. No employees around to help anyone. Received a truck with less than half of a tank left and was charged to fill the entire tank up afterwards(only used about 20 bucks worth of fuel). Not a well run company at all. Price not worth the headache you'll have renting from here.

Kyle B. 
Évaluation :
1

I replaced the gas I used (I put in litres or 60km on a pick up truck), the dial was back in the same place). I left, they said they'd email me the receipt, then I saw they charged me nearly 16,00 $ for gas! I tried calling, couldn't speak to the front desk guys that helped me. Was told I'd get a call right back. Nope. Absolute garbage. A truck rental for 2 hrs cost me 100 $plus the gas I put in myself.

Alanna A. 
Évaluation :
4

Initially my drop-off location was Olympian Ethiopian Restaurant Cafe. The lady at the place denied my vehicle drop-off saying its too big and to go to a different location. This is something which should be sorted already at Uhaul's end and not during the time of drop-off, making the customer go around the city. At U-Haul Moving & Storage of Westside, they were really welcoming and cordial. Hopefully there would be fewer wait times reaching U-Haul customer care.

VIKRAMADITHYA T. 
Évaluation :
3

Arrived and found out my order had been cancelled (was given the explanation of oops don't know how this happened but it says I cancelled your order a few days ago). Fortunately there was a truck available but it's cab still had garbage in it and the back had not been swept.

Adam G. 
Évaluation :
2

We wanted the truck for two days and could not have it. No solution was offered eg: maybe a smaller truck. The truck was marked full and there was only 1/4 of a tank in the truck. There was no furniture dolly. Just a note on the door when we got there saying they were out of a list of things. The dolly was just one of items on the list. When my husband took the truck back there was a line up and a car blocking the entrance. (There isnt much room there for the volume they do), but no one told it to move. He had to park the truck on the road and someone had to tell the guy to go check it in. The people were super busy, maybe short handed, not sure. Nothing stood out to give the a better review.

Byron F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Horst M. 
Évaluation :
4

Very efficient well organized

Raymond J. 
Évaluation :
2

Second rental in the last month with no equipment available after I rented it. Disappointing.

James B. 
Évaluation :
4

Several used face masks lying around in the cabin. Otherwise a nice truck and service

Lars E. 
Évaluation :
5

The people there we're both very nice and helpful. The gurl that helped me was very knowledgeable. Definitely would recommend them.

Michael S. 
Évaluation :
5

You are doing great

Edgar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey H. 
Évaluation :
5

The staff were all friendly and made the entire process painless and easy. We've used U-Haul in the past but this was by far the best experience we've ever had. I'd highly recommend this location over all the others in Edmonton

Shota T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Z. 
Évaluation :
5

Rien

Eldon D. 
Évaluation :
3

Leaving customers standing out in the rain for hours and having one person only at the counter defeats the positive customer experience! Some of your front desk Agents are brusque!

Sandra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorian N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raju B. 
Évaluation :
5

Pranchu is a very good manager

Corey H. 
Évaluation :
4

The fellow that served me was polite , friendly and although it appeared as if he was in training - was very good The woman who was helping him at one point ... did not know how to wear a mask properly . This in my opinion ( and that of AHS) is unacceptable to work with the public .

Lori P. 
Évaluation :
3

I had reserved an appliance dolly and when I arrived there wasn't any available. As a result I had to add more time onto my rental time to drive to another location to pick one up. Someone should have let me know that a dolly was not available so I could pick one up outside of my rental time.

Mike M. 
Évaluation :
5

The gentleman that works at that location was very friendly and helpful and polite.

idah R. 
Évaluation :
5

Great people, even the Toronto Maple Leaf fan !

Dale T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen J.  |  Expérience générale 
Évaluation :
1

The person working there was rude and I would never recommend your business to anyone again. That was the worst service I have ever had

Terri T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen J.  |  Premières impressions 
Évaluation :
1

10 years as a customer. Two break-ins despite a "secure" facility. Never any meaningful response or responsibility taken. Elevator down twice in business hours. Security cameras offline for months at a time, let alone blind spots. Floor waxed in business hours prohibiting access to some areas. Elevator and parking area always dirty. Many problems over the years with card access/failure. Number of handtrucks and handcarts reduced to maybe 1, 2 or 3 out of the original 8. Facility opened fine and then continually ran downhill over the years with no money spent to maintain or upgrade. I could not in good conscience recommend this facility to anyone.

PETER S C.  |  Expérience générale 
Évaluation :
5

I was very happy with the helpful and courteous staff. In this day and age I've noticed how customer service has been lost I am so happy that the staff at your facility were very much the contrary. They went above and beyond their means. I apologize for not naming people directly as I forgot to get names but everyone was great.

Wayne S.  |  Premières impressions 
Évaluation :
5

Helpful and understanding

Jonathan k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis H.  |  Expérience générale 
Évaluation :
1

My U-haul Storage rental unit #1203 was broken into at 2:00 am. Your staff member (Nicole?) called me, and said the breakin was captured on video. Within days, she changed her story 3 separte time: 1st she can't sshow me the video due to 'privacy'. Then, the video camers weren't working. Finally, she said their ARE no cameras. This is unacceptable. I tried to close the unit rental contral in 3 separate visits to your office. 1st the staff didn't help at all (Sat. morning, young man was clerk). 2nd visit, a female staff (same one that phoned about the breakin) gave me a form to sign reliquishing my claim on any property therein, and closing the rental term by removing my credit card no. from the account (Oct 27). Finally, I kept getting emails from yyour service telling me that the rental that I had already closed was 'overdue' and you we charging me late fees on a contract that was closed. This has been a miserable experince, in which I lost thousands of dollars in property, was lied to and disrepected throughout by your staff (wyo by the way NEVER annser the phone, nor can I leave a msg), and I wasted dozens of hours trying to deal with your company on what should have never happened, if you ran a safe and secure facility. I will not forget this experience, nor will I ever recommend your service to anyone I know. Mark Ulbricht tel: (780)489-5521

Mark Stephen U.  |  Expérience générale 
Évaluation :
1

This is actually probably the worst customer service I've ever experienced, next to skip the dishes. I had some fraud on my debit card, so I needed to change the card on file. I tried called U Haul for 3 weeks straight, nobody would answer the phone. The card was declined and I was charged a late fee. I decided to cancel the storage at that point. After I moved out, I STILL couldn't get ahold of anyone. They would immediately put me on hold and sometimes even hang up on me. This location is an absolute joke. I loathe going inside because they have 1 incompetent person working the counter for a lineup of 20 customers. Oh, and there is often employees just standing around doing nothing when it's super busy.

Matthew G.  |  Expérience générale 
Évaluation :
5

Out of all the locations, the staff at this location has been the most helpful and accommodating—thank you!

Allen Lloyd A.  |  Premières impressions 
Évaluation :
4

The entrance to the storage facility was cluttered with others belongings left behind.

Diana R.  |  Expérience générale 
Évaluation :
4

You could have used more staff. It was very busy Sat morning. The staff was very helpful.

Darrell R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip (Ross) H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T.  |  Expérience générale 
Évaluation :
4

All good.

Dawit H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryce D.  |  Premières impressions 
Évaluation :
5

Easy peasy checkin and orientation

Morley F.  |  Premières impressions 
Évaluation :
5

I've been renting a unit here for almost three years. When I call or go in, they are nice and friendly. I wish the prices were a bit better but she did tell me about the promotion on, one month free, I appreciated that!

TAMMY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mona G.  |  Expérience générale 
Évaluation :
1

Worst experience of my life dealing with Uhaul.

Paul V.  |  Expérience générale 
Évaluation :
3

With only 2 employees working on a Saturday, I had to stand in line twice. Lineups were really long. You might want to increase staff to 3 for weekends.

Michelle M.  |  Premières impressions 
Évaluation :
1

The facility was a mess, elevator barely worked. Garbage thrown around both outside and inside the building. The outer bay door that's supposed to make the facility secure was not only but broken! And then there was a homeless guy camping out inside one of the units down a few lockers from my unit! And the unit hours were limited to business hours due to lack of maintenance and two of the employees weren't wearing masks on the premises!

Damian E.  |  Premières impressions 
Évaluation :
1

I booked a ground floor storage unit two weeks in advance, I called the night before to confirm, showed up day of to be told it wasn't available!!!! I then called the U-Haul office to wait on hold for thirty min, and then even though I was polite and nice to the CCR Taylor she hung up on me. I really don't understand how you can run a company like this, and this will be the last time I ever use your company for any of my moving and storage needs. Based on your appalling service I will be undertaking a social media campaign to ensure everyone knows about the joke U-Haul actually is, and that they have their staff lie right ti the face of their customers!

Christopher M.  |  Premières impressions 
Évaluation :
4

Only problem on the day when we were moving out was, that we were waiting for 30 min, even though I checked in the day before. The main door was closed so we had to take out our stuff through the side door, which was tough but we survived. There was no courtesy dollies at all, and usually some were there, so we had to get one from the other storage building. Other than this, everything was ok.

Darko K.  |  Expérience générale 
Évaluation :
5

Best storage place.

Erlinda R.  |  Expérience générale 
Évaluation :
5

The front desk staff were very polite and accommodating despite the office being very busy. They were able to answer all of my questions and provide me with equipment I required at no extra cost. The staff even provided some suggestions about how to strategically park the truck so that it would be easier to unload in the storage bay. The return of the truck was so easy and seamless, I had to clarify a couple times if there was anything else that needed to be done and it was already taken care of!

Ayesha N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane C.  |  Premières impressions 
Évaluation :
2

My unit was broke into and my belongings were stolen and was horrible dealing with you the only person that was helpful was Robyn . You may aswell not even have a phone cause it never gets andwered

Shane R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria H.  |  Expérience générale 
Évaluation :
4

Friendly & helpful

Hailey L.  |  Premières impressions 
Évaluation :
5

Excellent service! Will definitely come again and recommend U-Haul to my friends and family! 😊

Larie W.  |  Expérience générale 
Évaluation :
4

One bone to pick was my unit was on the second floor and the elevator was not working. I had not moved in yet and was not offered a ground floor unit. I had to go on line and reserve myself at the same location. You would think the manager would have done this for me.

Ian D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEHYA M.  |  Premières impressions 
Évaluation :
5

Aside from waiting in a long line for the lock all was good

Ian D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B.  |  Expérience générale 
Évaluation :
5

I have never had such exceptional service like here at U Haul on 154 St Edmonton. Robyn's at this location is amazing with such integrity, professionalism, kindness, and yet she knows your name right away before you get to the counter. This young lady needs to be commended and if at all show her this.message. THANK YOU ROBYN FOR EVERYTHING YOU DO!!! Best Regards K.Schultz

KIM S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl S.  |  Premières impressions 
Évaluation :
5

I left question 5 unanswered because no the facility could have been cleaned more often: washroom ,garbage,can with paper towels over flowing, toilet paper missing: however after I spoke to one of the fellow attendants , he saaid that people just take the roll with them- I'm aware that the human mind leaves much to be desired! you are off the hook on that one. Come prepared! Garbage at main doors left for days. I was at the facility U-Haul fairly often. Lots of garbage out in front of the truck rental check area- I even picked up some of the broken plastic totes. I would say room for improvement. simply assign someone to do a check every evening - would solve the problem. All in all, as indicated.liked the bright lights and warm temp. during winter. see you again. Arno

Arno K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lacey V.  |  Expérience générale 
Évaluation :
3

The late fee are crazy

Chad A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian T.  |  Premières impressions 
Évaluation :
3

It’s just to expensive to rent any rooms for a long time

Jimmy M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadiia S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW W.  |  Expérience générale 
Évaluation :
5

The staff and management was absolutely helpful in any way possible for me and my family.very professional and courteous.im very very pleased I came to the west side storage.thank you Robyn.M. and your team should b very proud of all of them .thx

Jason C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariam H.  |  Expérience générale 
Évaluation :
1

-always had trouble with the monthly payments, was locked out of storage locker monthly which was very inconvenient. Every error was on the side of uhaul -the area where the unloading zone for the storage lockers were was always totally covered in ice. Looks like it was barely salted or cared for -when I urgently needed access to my storage locker and was locked out, the following day I tried to call to sort it out at around 6pm, still an hour left of operating. Called the store the entire hour and NO ONE could answer. Just want to the call centre -seems like no one cares about their work here, unmotivated, not caring? Not sure but it was never a super pleasant experience.

Anthony C.  |  Expérience générale 
Évaluation :
5

Renting a storage unit was quick and easy. The person who helped us was friendly and very knowledgeable

Patricia R.  |  Premières impressions 
Évaluation :
5

Great customer service, the facility is fairly clean and the truck I rented was clean

Corey H.  |  Expérience générale 
Évaluation :
4

Lost the reservation for the storage unit, but the sales agent took care of us and ensured we received the space we needed.

Vern T.  |  Premières impressions 
Évaluation :
5

Friendly service& efficient information about security services with using storage. Keep it up

Wendy L.  |  Expérience générale 
Évaluation :
5

I've been happy with the Westside UHaul storage.The storage unit was great for the time I needed it.

Margaret G.  |  Expérience générale 
Évaluation :
5

Light in a dark tunnel. Even when things took 3 times l expected. No (wait time) Yes (clean, Staff friendly helpfull. WD40 helps re: gravel, salt. Nice plastic don't shatter like glass (heate storage

Joe K.  |  Premières impressions 
Évaluation :
5

The storage unit was in excellent condition

Corey H.  |  Premières impressions 
Évaluation :
5

Excellent service! Thank you Robyn

KIM S.  |  Expérience générale 
Évaluation :
3

Staff were not eager to help and did not go out of their way to help you. Even if they were standing right beside you watching you struggle.

Chelsea T.  |  Premières impressions 
Évaluation :
5

Staff was friendly and quick.

Adam H.  |  Premières impressions 
Évaluation :
5

It was a great experience

Peter B.  |  Premières impressions 
Évaluation :
5

Smooth transaction pleasant and helpful staff...

Richard G.  |  Premières impressions 
Évaluation :
1

Ignored on hold for 22 minutes I called back 10 times until they had to pick up. Poison boxes in the lockers so wash your stuff. Ridiculous late fees but that's probably all uhauls.

Justin l.  |  Expérience générale 
Évaluation :
5

EXCELLENT cutomer service provided by Hunter. Thanks!!!

Vivian A.  |  Premières impressions 
Évaluation :
5

Friendly, knowledgeable service.

Kathryn M.  |  Premières impressions 
Évaluation :
5

Uhaul storage is ideal for Canadian and very useful

Robert G.  |  Expérience générale 
Évaluation :
5

I'd go back to them for sure

therese a.  |  Expérience générale 
Évaluation :
5

That is good service Thank you

Sean C.  |  Expérience générale 
Évaluation :
4

very personable staff

Franklin G.  |  Expérience générale 
Évaluation :
5

Even though the lock form the main area was still on my locker and I had to wait for someone to take it off everything else went sooth

Cheryl S.  |  Expérience générale 
Évaluation :
1

Completely awful experience

Danielle F.  |  Expérience générale 
Évaluation :
4

Staff was extremely polite, helpful and a pleasure to know over the past 6 1/2 years. They all deserve a salary increase !

JOHN H.  |  Expérience générale 
Évaluation :
5

The staff were extremely friendly and helpful, and allowed me to move my items out three days after the payment date without having to pay for the new month. Have already recommended to others. Thx!

Ashley H.  |  Expérience générale 
Évaluation :
5

I would use your services again if needed in the future, I have no regrets storing my things with you guys. Merci.

Unale L.  |  Expérience générale 
Évaluation :
5

I didnt get her name but the girl was amazing! Give her a raise! She was so accommodating and easy to talk to. I give her high fives and thumbs up.

LAURA D.  |  Premières impressions 
Évaluation :
2

Truck had to be filkedevery 175 km. That's ridiculous. The play in the steering wheel was so poor that driving that vehicle was dangerous to myself as well as others on th road. Had I encountered sn

jason w.  |  Premières impressions 
Évaluation :
5

I signed up as the person responsible for the unit, was assured Joel Whiteley was on the list for access. everything inside are his belongings. He lost key card.. please let him have access!! thanks

Christine R.  |  Premières impressions 
Évaluation :
5

First class service Couldn’t ask for more

Peter S.  |  Premières impressions 
Évaluation :
5

Fantastic customer service. Always had what I needed or found the next closest location that did. Highly recommend this facility for all rental / moving purposes. Thanks

Kyle L.  |  Expérience générale 
Évaluation :
2

The staff was very nice and helpful. The area was not well maintained and lots of garbage everywhere.

Brett L.  |  Expérience générale 
Évaluation :
5

The staff have been very courteous and have gone above and beyond for me. I can't thank them enough for all their help along the way.

Jonathan H.  |  Expérience générale 
Évaluation :
5

The staff at this location are always friendly and willing to do what they can to help out.

ROMAN W.  |  Premières impressions 
Évaluation :
5

The girls at the counter was very helpful and friendly awesome service loved it Thank You so much ❤️❤️❤️

Jimmy M.  |  Premières impressions 
Évaluation :
5

You are very good for helping people keep up the good work

Robert G.  |  Premières impressions 
Évaluation :
5

Fantastic customer service from Robin the GM.Friendly,efficient and knows her job.We made the right choice to pick west end uhaul. Thanks Robin

Kim D.  |  Premières impressions 
Évaluation :
5

Clean facility, classy setup, convenient access, and capable staff

Ralph K.  |  Expérience générale 
Évaluation :
5

The service was excellent.. I'm speechless 😶

therese a.  |  Premières impressions 
Évaluation :
5

It was a great experience. Thank you for your service and one month free storage.

Natalie H.  |  Premières impressions 
Évaluation :
5

Excellent facility and great staff.

Linda R.  |  Expérience générale 
Évaluation :
5

Very satisfied customers service

HYOUNG CHUL M.  |  Expérience générale 
Évaluation :
5

I have just rented a unit- haven't had time to begin moving in. weather today seems to be snow! will visit at a later date. thx. Arno

Arno K.  |  Premières impressions 
Évaluation :
4

They where really good to me. Thank you very much

patricia g.  |  Expérience générale 
Évaluation :
4

Its very helpful for us does who dont have space at home or start to move right away.Its convienient and Jayson is very helpful to us and giving us tips before to put our stuff. Some part has no light

Rolando F.  |  Expérience générale 
Évaluation :
5

Nice facility, seemingly nice staff, the staff member who helped me was very knowledgable

Kevin R.  |  Premières impressions 
Évaluation :
4

Over all I would recommend this facility to anyone who might need a place to store your belongings. Le personnel était amical et serviable.

Brenda J.  |  Expérience générale 
Évaluation :
1

The mice issue needs to be controlled, my furniture was ruined. They advertised a free month that I never received... will never go back.

Jamie B.  |  Expérience générale 
Évaluation :
5

The staff this afternoon were awesome. My uhaul truck got stuck in the snow just outside your depot and they were there helping push it out, could not have done it with out them.

Allan R.  |  Premières impressions 
Évaluation :
5

great service

Tracey S.  |  Réservation 
Évaluation :
5

Everyone I interacted with with friendly and helpful which made my move easy

HECTOR P.  |  Expérience générale 
Évaluation :
5

Easy access . Staff always pleasant. There was a mix up when I changed cc#, but was quickly reimbursed the late fee. Merci.

CAROLYN H.  |  Expérience générale 
Évaluation :
5

Avoid going for desk service a peak times..Wait is too long.

Jonathan B.  |  Expérience générale 
Évaluation :
3

Pretty good facility overall. Pricing is on the high side. Perhaps loyalty discounts for long term renters?

ROB M.  |  Expérience générale 
Évaluation :
3

Understaffed at month end so a lot of waiting. Good customer service from the one gal at the desk. Your point of sale machines are poor and don't process accurately, declines transaction for no reason

Orval B.  |  Expérience générale 
Évaluation :
2

The whole process is so unorganized.

Kailey O.  |  Expérience générale 
Évaluation :
4

Ty

JASON PIERRE M.  |  Expérience générale 
Évaluation :
4

Very busy location. More staff may be necessary so customers aren't waiting for service.

Dana S.  |  Expérience générale 
Évaluation :
4

Site needs to have better mouse control . A bunch of my stuff was ruined by mice .

Gordon K.  |  Expérience générale 
Évaluation :
2

The alarm would go off every 5 minutes for no reason. The alarm was deafening and extremely annoying. A staff member parked infornt of a loading bay and scoffed when I asked for them it. Very rude.

david a.  |  Expérience générale 
Évaluation :
5

the young lady who set us up was fantastic I don't have her name at this point do to still unpacking Thank you and for sure we will use again when needed

Ralph T.  |  Expérience générale 
Évaluation :
5

Westside storage is an awesome facility with great staff

ROMAN W.  |  Expérience générale 
Évaluation :
3

Was a couple days late for rent but didn't need the unit anymore they let me empty it instead of having to pay another month. Thanks to the manager.

Justin P.  |  Expérience générale 
Non reviews have been submitted for this location.

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