Employee who inspected the equipment was miserable and the clerk who issued the paperwork was downright rude when I raised a question regarding my invoice. Would definitely not recommendCindy T.
Moving Truck Rental in Edmonton, AB at U-Haul Moving & Storage of Westside
Pour nous contacter
Edmonton, AB T5M3M9
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
One-Way and In-Town Local Rentals in Edmonton, AB T5M3M9
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Great service and friendly (Justin)Bob M.
I am marking everything with high scores. The staff appeared to be VERY busy, and looks like they could use some additional teammates.James F.
You had one person on duty at 5 pm. I waited an hour to get served.Douglas S.
Poor customer service. Lasy wasy very rude. Wrong vehicle pictures in inspection. Disorganized when we tried dropping off. Still no final reciept with corrected milage.Colten A.
Service was poor and confusing. Find anywhere else to go.Mason B.
Have even more specials for returning customers or customers that use the service more than once a yearMartin B.
It was extremely unorganized from start to finish. The location listed on the website I wanted didn't have my product I requested. Then they asked for a different location via phone call post my request already being submitted, on the day for my pick up they call 20 minutes before my arrival time to switch locations again. I arrived and there was a line up of people (why schedule pick up times if the volume can't be accomplished) I also got a hidden fee of some kind post drop off. I did a self checkout with pictures (so deposit should be given back in full via check) however the app stated i owed money. If i pay for my unit in full including taxes, I return on my own (no convenience charge) why would I still be paying a fee? This company is disorganized and will charge for everything. Horrible experienceRyan C.
Some charges on the receipts were quite vague. Not explained in detail. One location charges differently from another. Different franchise owner trying to make extra money??Bit G.
No plm to me so thk!!Craig I.
The rental equipment was great. Additional time spent with a rather incompetent counter person wasn't so great. It took 3 times longer at the counter than it typically does in my experience with UHaul. We did have to wait more than 15 minutes due to capacity restrictions, but that wasn't really the issue. I also don't like that UHaul now expects the customer to provide their drivers license via a photo and upload to a website. Rentals are not cheaper, yet UHaul now has the customer do half the job of processing the rental. If this is only happening now due to non-contact protocols during COVID then fine, but the staff should inform the customers of this rather than just snapping orders. Other than that I am perfectly satisfied with UHaul and the trailer I needed.Angelina Z.
Van was dirty and employee was wearing mask not covering nose the whole timeKevin P.
It took a half hour to get the trailer. There was only one person taking care of the customers getting trailers. The yard is so tight he had to move another trailer to help the customer in front of me. Then I got the trailer and an employee called me asking me to return the trailer.Lyle K.
Keep up the great serviceKeng-Ye T.
Wait time was much too long, even though I had a truck reserved for pickup at a set time. I had requested a furniture dolly but was told upon arriving that there were none available.Michael C.
Every thing went smoothly. ThankyouDiann R.
Everything was greatCrystal F.
Super easy well organized! Excellent experience! Only thing is I couldn't get my location to share even though it was on and couldn't get to the next step. My sister was with me luckily and was able to do it for me:)Sharon F.
This is the second time I use a beaten up truck (exact same truck). If in the parking lot there might be a dozen of newer trucks, why do you still give the most aged/used one to customers and not the best/newest one?Thiago B.
Our reservation was cancelled by U-Haul, they were unable to offer us another truck the same size, and we had to pick up and drop off a smaller one from much further away causing much frustration during our move which was already on a tight schedule. What is the purpose of pre-booking to guarantee it, if it's not actually guaranteed? Not happy with the service or company.Kristen L.
I had booked some dolly's as well and when I got to the location I was informed that they ran out of them. It would have been nice to know in advance so I can prepare as dolly's are needed when movingCarlos L.
The person who served us was very untrained and left alone to flounder. While they said "she's very new" there was 6 people wandering about that could have helped her. They clearly did not worry about the customer experience, nor the actual training of their employee. Poor for customers, poor for workers. She tried to tell us we could not drop off after hours, then she tried to give us the wrong vehicle, telling me just to make note of the difference in kms (over 10k difference!). It's only because the key wouldn't start it that she accepted that there was a mistake. I do not blame her, I blame the organization for not training her properly. Finally - I could not use your return app. If it didn't have a friend with me, I would not have been able to return the vehicle via your website. I did everything the help said to do (i.e. location settings) but it would not work. **This is a significant flaw in your system and I will have to think long and hard before renting from uhaul again.Stephanie P.
When a customer phones the location, that call should be assigned the next customer in line spot. I phoned, and after 1 hour on hold, drove 25 minutes to the location, stood in line while they dealt with the customers ahead of me, and then hung up the phone when it was my turn.They didn't care about that. But apparently it's like that at all locations. If yous don't want to deal with customers via the phone, then don't answer it and put people on hold, let central booking answer the phone.Theodore T.
It should be stated in the online booking that you cannot rent a uhaul for longer than 24 hours at the end of the month. The man at the desk was also rude to myself and my partner as well as the other people renting a uhaul at the same time. Would never recommend this location.Nicholaus G.