Customer Reviews for U-Haul Moving & Storage of York

7 466 évaluations

1104 Roosevelt Ave   York, PA 17404
(Just off Rt 30 W)

(717) 848-6320

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(717) 848-6320

1104 Roosevelt Ave
York, PA 17404
(Just off Rt 30 W)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

GRESHEN R. 
Évaluation :
4

Truck cab has bad seal. Water soaked the floor of the cab from snow melting. Check engine light was on the whole time. Wiper blades wouldnt clean the Windshield. Foul odor inside the cab of the truck.

Anna E. 
Évaluation :
5

Hanna is the bestest!

TARIRO M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christin W. 
Évaluation :
5

Everything about this rental was EXCELLENT! I found that I needed to call the roadside assistance and they we great on the phone and I could not have asked for a nicer local guy that came to look at the tires. Check in and check out were so smooth - everyone was pleasant and a joy to deal with. Nothing about this rental was anything less than excellent. Thank you so much!!

CATHERINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL S. 
Évaluation :
5

Everything was ready at pickup. Staff was very helpful.

Charles P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connor S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay L. 
Évaluation :
5

Awesome manager and staff

ALAN C. 
Évaluation :
5

I had ordered a dollie but it was not furnished. I think it was deducted from my total bill but not sure yet.

MICHAEL D. 
Évaluation :
4

I had to drive a half an hour away from where it was rented, in store, so I didn't give 5 stars. This is nothing against the individual locations.

Michael M. 
Évaluation :
4

Did the mobile drop off after hours. With Dropbox key. Did NOT receive a follow email receipt confirmation the following day. This does not give me assurance that virtual drop off is secure. Please advise. Michael Bray 202-309-1515

Michael B. 
Évaluation :
5

Don't need to improve anything. The staff was super helpful, fast and very friendly. I would highly recommend them if you need a rental. We will definitely rent from them again. Merci.

NANCY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERTO C. 
Évaluation :
5

The rental agents we're friendly polite and professional

FRANCIS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELIA B. 
Évaluation :
5

We spoke to 2 staff memebers through out our day, and both were absolutely fabulous. Everything worked fantastic and was performance ready. Thank you for ur help and service! We love yall!!

RICHARD K. 
Évaluation :
4

Keep all your Female workers they are very professional, and curtis i have yet to have a bad experience at this UHaul. Thanks

VANESSA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abhishek D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOGAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Eselente

Yahaira L. 
Évaluation :
5

The salesman that helped me was very nice and did an excellent job.

RODNEY S. 
Évaluation :
3

I kept my items in a suppos d climate controlled room and when we loaded them 3 boxes of clothing and linen had black mold on outside corners....

David H. 
Évaluation :
4

All went well for both pick up and drop off. I extended the rental a day but was able to return it on the 23rd, the original drop off day. The girl was awesome at check in and processed the final payment charging me for the additional miles. Yesterday I receive an email charging me for the additional day, along with other charges total $82. I sent a note back indicating I return the truck early…waiting for a response.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin M. 
Évaluation :
1

Communication

Antoine E. 
Évaluation :
5

Very happy with everything it was an excellent experience

JEFFREY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Makayla W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Excelente 👌

Melvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
1

I reserved a truck and an appliance dolly with insurance on-line, and it was confirmed contract#26429654 to move a refrigerator. When I went to pick them up, they said there was no a dolly ordered and that they didn't have one. I have a copy of my on-line order showing the dolly, yet it disappeared from the same order by the time I went to pick it up, I should have been notified if they didn't have the dolly before I went to pick it up several days later. I hired a person to help, so I had to move the refrigerator on it's side, risking damage. I hope it works when I go to plug it in. Very poor way of doing business. I will use a competitor next time.

CARMEN L. 
Évaluation :
5

Fast drop off, they unhooked hitch for me. Very friendly staff. Would recommend a sign directing trailers to the side of building vs. the front drop off lane.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaray P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

genny c.  |  Expérience générale 
Évaluation :
2

was told the tank was full and it appeared to be so looking at the gauge. HOWEVER.....as i started to drive the van i quickly saw the gauge move and in no time at all i was below 3/4 of a tank. this was a brand new van only 497 miles on it when i picked it up. so i express my concerns to "management" at the shop, who people skills as a manager sucked beyond believe, all she would say is that "you agreed it was full". i did.....but tell me how i had a full tank when i picked it up, traveled only 42 miles, YET WHEN I FILLED IT UP IT TOOK 8 YES 8 GALLONS OF GAS. so what you are telling me is that a brand new chevy van only gets 5,2 miles to the gallon. BULLSHIT. will never go back again. i would believe the OWNER may have approached the issue differently. so as a business owner, be mindful of who you leave in charge, it reflects on you and your business. more than happy to talk to the owner if he would like to talk to me. i have been in business 25 years and have used that uhaul 2-3 times a year for 20 years....just disgusted with the lack of service from that particular manager. my suggestion....when you rent a van and they say it is full, go to the gas station and add gas and see if it is truly full.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
4

The 20' truck had 110 000 miles. There were electrical issues. In addition, the transmission strained noisily even though it was a very light load (just a dining room set). Steering was vague and had considerable play. Tiring for a long drive. I do not consider this truck well maintained. The girl at the counter was excellent! You have no question that rates staff.

CYRILJOSEPH JR W. 
Évaluation :
5

Staff was swift and great with hook-up and return.

JEFFREY K. 
Évaluation :
5

By filling out the rental info on line, the rental process at equipment pickup was quick and easy-less than ten minutes.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Associate was very helpful when getting the truck.

ROBERT S. 
Évaluation :
5

The girl who helped me was excellent

JOHN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA P. 
Évaluation :
5

The current customer service was outstanding very pleased I have use the Roosevelt Ave., York facility multiple times and always had great experience thank you so much

RICHARD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Celina M. 
Évaluation :
1

Make it right by discounting something when the location gets chAnged to far out the way from original location because truck didn't get returned on time. No one discounted me anything for my inconvenience, extra miles, or extra gas which shouldn't have been necessary!!

Erin F. 
Évaluation :
5

Excellent service à la clientèle

Sandra R. 
Évaluation :
5

engine light was on when I picked up the truck ans stayed on till I returned it was still on.

Randy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javiel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARNELL W. 
Évaluation :
5

The female employee who checked me "in" when I returned the truck was as friendly and pleasant as can be! She really helped brighten the end of a long and tiring day of driving and moving. I SO appreciate her actions and I hope her boss is made aware.

JOSEPH L. 
Évaluation :
5

I was very happy with the service. The staff were friendly and they had the work done even sooner than they anticipated. Don't think anything needs to be improved.

Jack G. 
Évaluation :
5

Serve steak and eggs. Just kidding- keep up the good service to the York Region. Thanks for being there for me. Rick

RICHARD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber H. 
Évaluation :
3

The gentleman that helped me was wonderful

Sandy B. 
Évaluation :
4

Everyone was so helpful and polite great experience for all 3 times we rented

STEPHANIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
3

I wanted to do mobile check-in and when I completed the check-in process on my phone and was standing by my truck just waiting for keys, another customer came over and said they had just been issued keys to the truck I was assigned. When I went inside to investigate, the employee that had just issued the other customer the truck was rude and making it seem like I did something wrong when all I did was follow the mobile check-in process. Another employee explained sometimes their computers do not receive the mobile check-ins (which made me wonder why they offer it at this location). We were held up for 10 minutes trying to pick up our truck and had to go through the check-in inside (which completely defeats the purpose of a mobile check-in). The second staff member we talked to was very helpful and she made sure we got a truck and all the other supplies we needed. The check engine light was on in our truck and we made them aware and they said not to worry about it, which seems unsafe to me. We only needed the truck for a few hours to move some things into a storage unit, but if we were using that truck to actually move, I would have refused to take it. Drop-off was easy and painless when we returned the truck.

Ashley H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH B. 
Évaluation :
5

Nice friendly service

SCOTT H. 
Évaluation :
5

All went well.

Curtis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli E. 
Évaluation :
5

Hannah did a great job of working with me on renting a van to haul some furniture from York to Lancaster.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN F. 
Évaluation :
5

Service was excellent. No need for improvement!

KEVIN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA F. 
Évaluation :
3

Checkout process for appliance dolly and furniture pads were not clear. Had to request assistance.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lizzette G. 
Évaluation :
5

The young lady who assisted me was coming out to assist me as I was going in to the office. She unhitched the trailer and I was out of there in 5 minutes. Great customer service & friendly

Daryl A. 
Évaluation :
5

The equipment needs alignment

ABDELKADER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENDY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole D. 
Évaluation :
5

Attendant checking me in was awesome

SHAWNA B. 
Évaluation :
5

Very different environment then the first one. Very fast and friendly.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH B. 
Évaluation :
3

Break booster on the truck is about shot. Mirrors turned around while driving. Tighten down with a hex head and only loosen up 3 miles later. Truck was very underpowered and worn out.

Shawn B. 
Évaluation :
5

Everything good

Rosael S.  |  Premières impressions 
Évaluation :
5

Just continue to give good service

ROSSIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY HERBERT P. 
Évaluation :
1

Had reserved a truck and Manager Jesse gave it away and he is a young smart mouth

ANGIE Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHANNES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry G. 
Évaluation :
5

Always fast and easy transaction at the York, PA location.

Steven S. 
Évaluation :
3

The wall in unit 7004 needs to be repaired on the right hand side near the floor, the cement is falling off. Uhaul corporate needs to help Staff to know what exactly the size of each unit can hold. The young lady who opened my account looked on your site & tried to find the info out but it doesn't explain/identify that clearly. For example, a 10x15x6 unit can fit a one to two bedroom apartment/home?! Yes/No?! Or is appropriate for a one bedroom apartment? I ended up not using your facility because you couldn't tell me that and that was vital to knowing if my items could fit. That is a MAIN point of improvement and also it would be nice if you can let staff know what size can fit as noted above. The young lady was professional helpful and kind & I appreciated that.

nadia j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shalamar S.  |  Premières impressions 
Évaluation :
5

Friendly helpful staff that gave excellent service duty my move. You took alot of stress of me. Merci!

James S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S.  |  Premières impressions 
Évaluation :
4

My only comment negatively would be that I was concerned about what appeared to be an area of wetness on the floor of our space and what appeared to look like mold on the cement wall in the unit...Otherwise the service was very fast and organized!

Christina H.  |  Premières impressions 
Évaluation :
2

I would have rated this higher. But I booked my storage a week before my move. Unloaded my stuff to find out my storage room 1018 has a lock on it. My stuff is sitting in the hallway waiting for the lock smith to show up he seems to be busy these days because it been almost 24 hours. Also I questioned why My Im being charged 10x10 rate while my storage is 8x8. I was told the price board was incorrect. It also seem that the website is incorrect too. Bottom line I've been overcharged for a storage room, while my expensive stuff sits in the hallway.

James S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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