Customer Reviews for U-Haul Moving & Storage of York

7 728 évaluations

1104 Roosevelt Ave   York, PA 17404
(Just off Rt 30 W)

(717) 848-6320

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(717) 848-6320

1104 Roosevelt Ave
York, PA 17404
(Just off Rt 30 W)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Easy to return off hours.

Daniel D. 
Évaluation :
5

Dropped at 620pm

Pat L. 
Évaluation :
3

The truck I used was in pretty poor condition, the doors didn't close unless slammed very hard. Took a lot to accelerate even when empty and the truck didn't have the gas in it like it was supposed to.

Brooke T. 
Évaluation :
5

I have used this location several times. Everyone is so helpful, professional, and nice. Fortement recommandé!

Louise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DEKONTEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
5

Very friendly staff at this location.

Steven H. 
Évaluation :
5

Great service and car hauler are always easy to tow

CHRISTOPHER B. 
Évaluation :
4

Straps for the tow dolly were a little frayed.

Kyle B. 
Évaluation :
3

Have someone at the desk for check in. Could have taken the whole store no one was around

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katiria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
5

Know where the vehicles are parked. Have an organized and perpetually updated list

Jason S. 
Évaluation :
3

The first truck I received was in the wrong parking spot and the air conditioning didn't work. I then got a second truck that was also not in the right spot (parked on) and smelled like old smoke. It actually made us sick from driving in it. However the lady that helped me was very nice and responsive.

Steve D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
4

the mirrors would not stay in place while driving

preston L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

The truck that I had was not shifting correctly it made the drive scary. The transmission is going out. It only has 90 000 miles on it too :(

Katie S. 
Évaluation :
3

I brought a wardrobe box and they didnt give me the piece that goes to it , so i could not use it. 15 out of my pocket. When i told them they said they could only refund me for it since i couldnt use it only with a receipt. They had receipt for the truck and made me pay separate for the wardrobe. The day was hectic and i couldnt find receipts. I left it there in hopes to find receipt later , but could not. I think thats unfair. I do have my bank receipt for payment. Can I get my money back. It was not my fault that they didnt give it to me. Thanks VandaNah Guzman 443 488 0223

VANDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
5

U Haul needs to stop sending emails after the customer has picked up the equipment and has left the location If you want my opinion during this process ask me while I'm at the location not after I have left

Carl E. 
Évaluation :
5

We were addressed immediately upon entry to drop off our tailer and were helped within a just a few minutes. The young man helping us gave his full attention and unhooked our tailer and checked us in promptly and professionly.

Jack E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
4

A few of the “idiot lights “ came on while I had the vehicle, but it did not impact the performance of the vehicle. (Check engine and TPMS).

Gary O. 
Évaluation :
5

I was a little confused as to what to do to turn in the truck, and I had to go in and ask for a receipt. Clearer communication about the check-out process would help. Also, I needed to report that the 26' truck I rented (Vermont, lake monster picture on the side) had roof leaks and needed repair but am not sure they got the message.

Keturah K. 
Évaluation :
5

It was quick and courteous service

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
5

hire more workers the place was pack when i got there good for me i only had to leave the trailer and someone was there to check it.

JOSE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
4

The Customer Service was great The truck was clean found milk bottle under the seat and cigarettes in the ash tray The engine light was on and the A/C didn't work Other than that it got the job done for me

Maurice B. 
Évaluation :
2

Original person setting up the rental was rude and slow. I returned the trailer 2 hours later and there was no one to check it back in so I unhitched it and pushed it with the others and notified the only person outside working and he thanked me and said he would take care of it. No receipt the next day tried to call and was told a 30 - 40 minute wait. Finally Monday I received the receipt and was charged 3 days for my 2 hours. Worst service ever at a U Haul!

Michael W. 
Évaluation :
5

GREAT SERVICE AT THE DROP OFF LOCATION.

timothy G. 
Évaluation :
5

There was still trash in the van as well as the receipt from the last customer.

Julie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn B. 
Évaluation :
5

Nothing at this time every things were good at this time

Ruth S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmel M. 
Évaluation :
5

Check-in and check-out was easy. Friendly staff were helpful.

Jiaqing H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

Fantastic drop off location - they made it easy, checked me in straight away, had my invoice in minutes, very courteous and professional. Fortement recommandé!

Albrecht P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evette C. 
Évaluation :
4

Gas tank was off. I still filled it back to where they said it should be but definitely shouldn't have cost me an extra $20 for gas only 5miles

Calvin W. 
Évaluation :
5

I initially rented this U-haul for Sunday however when I arrived to pick it up it was blocked in by a truck in the front / back and to the left / right side of it. This did set me back a day not sure why my truck would be blocked in unless people dropping off their trucks blocked it in. I was able to speak with a rep w/switched my rental to Monday which was also fine however that was very inconvenient on Sunday and a waste of time. Luckily I was able to do what I needed to do the following day.

Yolanda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector M. 
Évaluation :
1

It took nearly an hour to get the key to the truck. I waited on hold for help for 50 minutes. The truck was clean - but the items paid for - furniture pads and dollies were NOT WITH THE TRUCK BUT LOCKED INSIDE THE BUILDING. We had to wait for them to open at 9AM to get what we paid for and should have had at 8AM. The truck while empty struggled to drive and likely has transmission issues. The mirrors vibrated so hard we could not see what was behind us. The app is too slow. This experience was so SHITTY that I will NEVER use this service again and I will TELL THE ENTIRE FACEBOOK COMMUNITY HOW MUCH YOU SUCK. I overpaid and was inconvenienced. Your only redeeming factor was an employee who did not have access to what we needed yet showed sympathy for our situation. BTW, there were two other customers there at the same time going through the same bullshit. You should be ashamed and dismantle this service because it is worthless.

Cindy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel R. 
Évaluation :
1

Your app sucks! It doesn't stay logged in, never recognizes my phone, where I always log in from. The 24/7 check in process is lengthy and doesn't work. It took forever to complete the check out process. Why would you need to call someone else after I upload a selfie and my drivers license?! Your website inexplicably doesn't include taxes, so my rental cost more than I was quoted. The truck was not well maintained. The belt squealed the entire trip. It also didn't have a loading ramp?!

JOSEPH M. 
Évaluation :
2

I reserved a flatbed car trailer for a time sensitive move. I get there to be told they didn't have any and they couldn't do anything about. Said they'd give me a tow dolly with no warning before I got there. Made it work but hoping to damage to the transmission of the towed vehicle. Don't know if they were having a bad day but the guy at the counter definitely had an attitude as well. On the plus side the guy that helped hook up was great. And the lady that checked things out on return was very nice as well.

Ethan R. 
Évaluation :
4

Shorten the long waits on hold when trying to reach them.

Billie Jo B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristin M. 
Évaluation :
5

Continue the great service I received. Thank You, Roy Bates

Roy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Loudena F. 
Évaluation :
3

Truck had 170,000+ miles. Door didn't shut properly and had loud wind noise the entire time. Floor dirty inside the driving area and in the back where you put your stuff. Kind of shocked at the condition of the vehicle I was given.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan W. 
Évaluation :
5

Again. Nothing . Everything was great.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
1

When dropping off the trailer, no one was available to provide service at drop off. After completing drop off using the Apps directions and about to depart, I was told I couldn't put the trailer with all the other U-Haul things in the lot. I was abruptly told to move it with limited help/guidance. Not a great staff.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
5

Your service was outstanding. Especially the gentleman that worked the desk the afternoon/evening of 5/13 and 5/14. He was quick, polite, and knowledgeable both for pick up and drop off.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence T. 
Évaluation :
5

On time!!! Good costumer service!!

jose R. 
Évaluation :
5

What an invaluable service you offer to the local community. Renting has become so much easier over the years that I have been using your equipment. I have used your trucks and trailers for all my home projects and moving needs. Always reliable and very accommodating. Thank you, U-Haul, !!!

Quinn D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keyah D. 
Évaluation :
3

Truck was not available at time of reservation. Had reserved a one way truck and I'm turn had to receive a round trip truck. Was credited $50 to drive the truck over 70 miles back which the fuel alone was more than $50, let alone the 3 hours wasted when I should have had my reservation or the truck should have just been converted to the one way.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

none

Craig P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PANCHOXAVIER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Friendly staff. Quick check in/out much appreciated. Well done.

Shawn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
4

Truck needs to be retired. Made a horrible noise while driving especially going up hills. A breakdown would not have been a surprise.

Mark K. 
Évaluation :
1

The truck was filthy, it reeked of cigarette smoke, the cargo area was extremely muddy and the seats were covered in animal hair.

Cody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet A. 
Évaluation :
5

Very easy to pick up the vehicle and return it!

Lori V. 
Évaluation :
3

The truck was filthy, had obviously not been wiped out in a long time and I had to clean it before felt good about getting into it for a long round-trip. On check out whoever the man was, he was miserable. Surly, not at all interested in how I felt about the vehicle that I've been assigned and was very again miserable when I asked about changing vehicles which eventually did. Not a good experience, not one that I would like to repeat

Donald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RonaldandPamela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
3

Truck rear sliding door didn't work properly. When break pedal push then whole truck shake and make weird sound. Need to change wipers, hard to drive during rain.last time when I moved to Pennsylvania from Virginia they provide me good truck from Woodbridge, va.

Sami A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

I was disappointed that my original location was moved from east York to west. Added $18 to the miles.

Kyle B. 
Évaluation :
2

Original reservation was made at a different location. When i arrived at the location indicated by my confirmation email, i was told my reservation was switched to a different location. No attempt at notifying me by phone or email was ever made. Equipment rented was a 6x12 utility trailer with a ramp. Because of the mounting style of the ramp, the opening was only 4'9". This was not noted anywhere when selecting the rental. Trailer was used to move a lawn mower with a 60" mowing deck which had to be removed from the piece of equipment before loading. All in all a very bulky and misleading experience.

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bartolomeo V. 
Évaluation :
5

Your staff was helpful and friendly thank you

Montana S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John I. 
Évaluation :
5

Great customer service and they got me on my way very quickly

Robert B. 
Évaluation :
4

Good customer service

ERNEST H.  |  Expérience générale 
Évaluation :
1

Employees offered wonderful customer service. While Uhaul the company offered zero customer service and forced me to hire a locksmith to service the unit and the lock that I paid UHAUL for service. The company who's product failed, forced a paying polite customer to spend $135+ to service YOUR UNIT/PRODUCT. I didn't rent a unit from a locksmith. I didn't pay a locksmith for the UHAUL lock that immediately jammed. I didnt put my credit card and personal info on anyone else's business account but yours UHAUL Your employees were helpful, but horrifically ill informed. Two employees agreed I could buy bolt cutters and deal with the failed lock myself. Your management is so greedy with knowledge ( to hold a totalitarian state) that neither (pleasant) employees was educated enough to tell a HIGHLY UPSET PAYING CUSTOMER. Thattttt, NO sir you cannot do that. It's against policy, no bolt cutters won't work. Not a word. Clearly poor management. So I'm not only in the hole for UHALS failed lock, also the unit. Which UHAUL refuses to service? Seriously? Its your bloody product. I'm now $325+ in the hole for 48hrs of tragic service/failed product. Your employees also kindly informed me I could get a refund. Before 30days of "service" expired. So I'm irrate to say the least.

Timothy F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcos V.  |  Premières impressions 
Évaluation :
4

Worker was polite and courteous.

Eva H.  |  Premières impressions 
Évaluation :
5

Pleased to get a free month storage after renting a trailer.

Gene k.  |  Expérience générale 
Évaluation :
1

Employees Do Not Know What They Were Doing Once Signed, Didn't Want To Take Money, Very Disrespectful. Management Plays Tag With Emails & Telephones. tried Calling For A Manager & Waited About Two Weeks Before I Heard From Them. I Never Moved Out…. They Sold My Storage!

Kasandra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca O.  |  Premières impressions 
Évaluation :
2

Very disappointed, staff was rude. Took my stuff out of storage the day they took my payment and was not given a refund of the storage when I was not using it. Charged $135 for 4 days of storage. Never again will I use U -HAUL.

Eadie L.  |  Expérience générale 
Évaluation :
5

Free month rental worked great for my schedule

Gene k.  |  Premières impressions 
Évaluation :
5

Good pricing! Friendly staff and mgmt.

Joan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATIRIA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eadie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P.  |  Expérience générale 
Évaluation :
3

Thank u for your services. I was in need of storage 7 yrs ago when I rented it..and times were tough when I did a settlement to get my things out. I've lost a lot. I only had 1 day to get my stuff and it was me and my daughter. We got what we could and had to leave the rest.its not the fault of uhaul. I lost my job due to covid..my apt..my daughter and the clothes I needed for the funeral was in the unit...I have lost so much.

REGINA M.  |  Expérience générale 
Évaluation :
5

Hanna is the bestest!

TARIRO M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

genny c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas K.  |  Premières impressions 
Évaluation :
5

Everything good

Rosael S.  |  Premières impressions 
Évaluation :
3

The wall in unit 7004 needs to be repaired on the right hand side near the floor, the cement is falling off. Uhaul corporate needs to help Staff to know what exactly the size of each unit can hold. The young lady who opened my account looked on your site & tried to find the info out but it doesn't explain/identify that clearly. For example, a 10x15x6 unit can fit a one to two bedroom apartment/home?! Yes/No?! Or is appropriate for a one bedroom apartment? I ended up not using your facility because you couldn't tell me that and that was vital to knowing if my items could fit. That is a MAIN point of improvement and also it would be nice if you can let staff know what size can fit as noted above. The young lady was professional helpful and kind & I appreciated that.

nadia j.  |  Expérience générale 
Évaluation :
4

The bathroom was always a mess and often times was locked due to other people's bad habits of uncleanness. Everything else was good.

BRIAN B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Geraldine J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shalamar S.  |  Premières impressions 
Évaluation :
5

Friendly helpful staff that gave excellent service duty my move. You took alot of stress of me. Merci!

James S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben C.  |  Expérience générale 
Évaluation :
3

Not enough staff to help customers

Paul P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn N.  |  Expérience générale 
Évaluation :
3

The staff always seemed like it was a bother to assist when help was needed. They were not people friendly.

Michelle B.  |  Expérience générale 
Évaluation :
5

Great climate controlled unit!

Lindsey K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S.  |  Premières impressions 
Évaluation :
4

My only comment negatively would be that I was concerned about what appeared to be an area of wetness on the floor of our space and what appeared to look like mold on the cement wall in the unit...Otherwise the service was very fast and organized!

Christina H.  |  Premières impressions 
Évaluation :
1

Storage was broken into.

morris s.  |  Expérience générale 
Évaluation :
3

S.O.

tynisha w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sena J.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Angel R.  |  Premières impressions 
Évaluation :
3

I believe you should have a longer accessible hours to your storage unit. They should change access to your storage to 24 hours instead of 7 8 a.m. to 8 a.m.

Hymie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretta H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sena J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D.  |  Premières impressions 
Évaluation :
3

It was a very small space but it was also very convenient.

Stephanie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avia H.  |  Expérience générale 
Évaluation :
2

I would have rated this higher. But I booked my storage a week before my move. Unloaded my stuff to find out my storage room 1018 has a lock on it. My stuff is sitting in the hallway waiting for the lock smith to show up he seems to be busy these days because it been almost 24 hours. Also I questioned why My Im being charged 10x10 rate while my storage is 8x8. I was told the price board was incorrect. It also seem that the website is incorrect too. Bottom line I've been overcharged for a storage room, while my expensive stuff sits in the hallway.

James S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Q.  |  Expérience générale 
Évaluation :
3

I like the facility in Colorado much better. This one is not az well-lit nor maintained.us the one in Colorado is climate controlled. Also, I oy need a 5x5 but had to take and pay for one two sizes bigger. Also, this one is not as convenient as my other one but just as pri ey. However, we needed to inload our trailer right away.

carol f.  |  Premières impressions 
Évaluation :
4

In-person customer service was excellent. Employees are knowledgeable, courteous, understanding and patient. They appear to be overworked, though. More employees could eliminate the long lines and improve customer service experience. There also doesn't appear to be anyone answering the phone at this particular location. Again, this is reflective of the lack of staff; not their quality.

Richard T.  |  Expérience générale 
Évaluation :
5

The service was really good, the personnel was very polite and professional all the time. Quick service and clean facilities. I recomend this place

ZORAIDA D.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAT C.  |  Expérience générale 
Évaluation :
2

The manager Jacob is rude, very disrespectful and l would never recommend any of my friends. This is reason l move my stuff to another storage company. The reason l stated about your manager. l have experienced first hand how he treat the customers.

delilah e.  |  Expérience générale 
Évaluation :
1

Right from the start my experience was atrocious. From a trailer hitch installed upside down, to lost storage reservation, to Outrageous hold times, failure to end my storage lease after I moved out. Miscommunication and inept counter help. I will never use Uhaul again or refer to friends or family.

Joyce M.  |  Expérience générale 
Évaluation :
5

Real pros

Zachary W.  |  Premières impressions 
Évaluation :
3

The person who took care of us did as much as they had to do. Not very customer friendly. I also asked about a mouse problem since there was a big sticky mouse trap in the storage unit I was renting. I was told there wasn't a problem. The only problem was the sticky mouse trap got stuck to one of my boxes and it cannot be removed no matter how much you pull at it. It seems to me there is a problem or there wouldn't have been a mouse trap in my storage unit to begin with. One more thing to worry about.

Shelley E.  |  Premières impressions 
Évaluation :
2

Supervisor was very disrespectful with my wife and when appropriately and respectfully approached about, he had a seemingly "i dont care" attitude and didnt even as much apologize or even try to understand his wrong doing. His only response was "ok" when I explained the situation that I wasn't there for and how criticizing a customer who didn't hear you for legitimate reasons is wrong. He simply walked away to avoid something he was wrong for which is completely unprofessional and he shouldn't be in a position he doesn't deserve with that negative attitude. I'm a 14 and ongoing army vet, I shouldn't have to worry about my wife having that kind of situation while I'm out with my daughter. If I trust you enough to do business with you for over a year with storage and utilize your vehicle services why do I need to worry about her going into your facility and dealing with your employees? Do I need to go in from now on to fend for myself just to do business?

anthony t.  |  Expérience générale 
Évaluation :
5

I had this for over 2 years and never had a problem! The staff is very friendly and always willing to help.

Deborah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanya w.  |  Premières impressions 
Évaluation :
5

Staff very polite and helpful.

thomas b.  |  Premières impressions 
Évaluation :
1

Staff were very unprofessional and extremely rude.

Bobbie N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latonya b.  |  Expérience générale 
Évaluation :
3

There was only one time during my unit rental that I was two days late on a payment. I honestly had forgotten about it as the due date was over a weekend. I received an email about it and quickly called and made a payment as well as set up for auto pay. The thing that upset me is that in that time (two days...first time late) they had already sent letters to BOTH of my contact people about me not paying. That's when I decided to up my timeline and get moved out before paying anymore. Everything else was great, but that seemed a bit harsh and quick.

Thomas L.  |  Expérience générale 
Évaluation :
5

I'll be back

Larry W.  |  Expérience générale 
Évaluation :
5

Very reliable respectful and helpful really a good crew ..Thanks alot for what y'all have done for me and the company to help us out

Larry W.  |  Premières impressions 
Évaluation :
5

Jacob was always very helpful. he does not have an easy job, but he always does it very well. Victoria is also very helpful and has a really wonderful attitude. She is exceptional. John Pratt

JOHN P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Pamela A.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MORGAN R.  |  Expérience générale 
Évaluation :
3

My only problem was that the storage room had no light, and yes facility is well lit, but there seem to be a bit of a rodent issue and i had no type of food or any thing that would attract mice rodent or etc...but overall my experience with u haul went well

john b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy W.  |  Expérience générale 
Évaluation :
3

Storage situation was fine even tho they did not add my automatic payment multiple times and tried to fine me late fees even after I called multiple times to set up automatic payment. Unit was fine but some rats got into my stuff and pooped on my stuff.

sarah s.  |  Expérience générale 
Évaluation :
5

This is my go to place for storage and rental of trucks!

KEITH M.  |  Expérience générale 
Évaluation :
5

I enjoyed my stay at the Uhaul storage. Great staffing!!!! Well mannered & appreciative.

Tena W.  |  Expérience générale 
Évaluation :
1

Worst uhaul EVER! Mice got into ALL my stuff and completely ruined EVERYTHING! He told me I should of gotten insurance then. I was charged a $50 late fee for 1 day late. I will NEVER use UHAUL again.

Marilyn p.  |  Expérience générale 
Évaluation :
5

No comment

Donald H.  |  Expérience générale 
Évaluation :
3

Y

SANDRA C.  |  Expérience générale 
Évaluation :
5

Madison and her staff are efficient and friendly, while being professional and courteous. Madison went above and beyond to help me find a unit that fit my needs. I am very impressed by her!

Karen M.  |  Expérience générale 
Évaluation :
5

All managers and associates were nice and professional!

Amanda V.  |  Premières impressions 
Évaluation :
4

Service was very good in Va as well as in Pa...

Stephanie T.  |  Premières impressions 
Évaluation :
5

Jacob was great! He is the reason I had a good experience and am giving a good review!

Chris F.  |  Expérience générale 
Évaluation :
1

The service reps Kath,was very rude and kindly told me that she doesn't have to rent to me. I also spoke to the GM about my experience and notify him that I am going to follow-up with a call .

Donovan A.  |  Premières impressions 
Évaluation :
5

My move was incredibly difficult but dealing with this facility was such a positive experience that I never plan on using anyone but U-Haul for both my truck and storage needs. Absolutely amazing!

Emily R.  |  Premières impressions 
Évaluation :
5

Staff is professional. Place is clean and has reasonable pricing

Yana A.  |  Expérience générale 
Évaluation :
5

I’m very satisfied with the service,

Olga V.  |  Premières impressions 
Évaluation :
5

U Haul staff, I appreciate all of you..your friendliness and knowledge is a plus..thank you for your service 👍

Deron K.  |  Expérience générale 
Évaluation :
1

I had mice and baby mices inside of my unit they chewed up some of my item due to them nesting.THE STAFF IS VERY UNPLEASANT DONT ANSWER THE PHONE AND IS RUDE... DO NOT USE THIS PLACE

Chris R.  |  Expérience générale 
Évaluation :
5

I rated excellent because the representative at the York U-Haul, Jacob, was very polite, patient, and took the time to show me several storage units until I found the one that was just right for me.

Hiram S.  |  Premières impressions 
Évaluation :
5

My experience was great! I was in/ out within 10minutes and although my move took longer than expected the representatives there were generous enough to let me keep the vehicle another day. Merci

maddisyn P.  |  Premières impressions 
Évaluation :
5

I walked in and was greeted by the associate right away and he answered all my questions and was very courteous. After the paperwork was done he showed me to unit confirming all was well.

Deborah H.  |  Premières impressions 
Évaluation :
5

Great, friendly staff. Very accommodating.

Brittaney K.  |  Expérience générale 
Évaluation :
5

Jacob is amazing goes above and beyond Thanks for a great transaction

nancy o.  |  Expérience générale 
Évaluation :
1

Made a reservation for a large storage & truck I picked the truck 12/15 loaded everything and when I go to put the stuff in storage I was told that I no longer have it. I was given small rm. Terrible

mark s.  |  Premières impressions 
Évaluation :
5

Very pleasant customer service representative. I like her, sorry i cant remember her name. She gave me quality customer service in a timely fashion. It was so convient this time.

antwon j.  |  Réservation 
Évaluation :
5

I didnot anticipated how compassionate and helpful the staff at this location would be. They were absolutely more than helpful and accomodating from beginning to end. Great customer service! Merci

lillian R.  |  Réservation 
Évaluation :
4

Thank you for help. The customer service was very good made my move happen. Thanks mariie

marie s.  |  Réservation 
Évaluation :
5

Would to thank you for the 8 years of service..

WANDA P.  |  Expérience générale 
Évaluation :
5

That the best management do you have in the whole company

Steven H.  |  Réservation 
Évaluation :
4

Was happy to find a place open on a Sunday. The staff from the telephone customer service person to the rental agent were wonderful to deal with. Thank you for a smooth fast rental.

jodi s.  |  Réservation 
Évaluation :
5

Storage unit was very clean. Well lit. They supply a Dolly to move your possessions from door to storage unit. I like that they had dehumidifiers operating.

Kevin C.  |  Expérience générale 
Évaluation :
5

Great customer service, friendly and professional staff. Clean and secure facility.

latonya b.  |  Expérience générale 
Évaluation :
5

Worked with us when we needed to keep the truck for a few extra days

Brandi G.  |  Réservation 
Évaluation :
5

It was a excellent experience. Staff was very friendly. Will use this facility again to store my belongings.

Toya W.  |  Expérience générale 
Évaluation :
4

I always have a good experience with you guys this is why I'm a frequent customer.

Eva H.  |  Expérience générale 
Évaluation :
4

I just want to say thank you for keeping my things in storage for four years dry and secure thank you and I hope I can do business with u-Haul in a future

STEVE B.  |  Expérience générale 
Évaluation :
5

Jacob was extremely helpful during this process. He had great customer service and communication! I also interacted with a woman named Mary (she is a driver out of Harrisburg) she was great/helpful!

brady s.  |  Expérience générale 
Évaluation :
2

Employees were friendly and helpful. Manager is rude and his word is final!

Tammy W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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