Évaluations des clients U-Haul of Rt 9 Brookline

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Rt 9 Brookline

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Jeffrey L. le

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I am a customer already in your system. Very fast in and out, both renting and returning.

Brian M. le

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Really well run store . Great staff w/ excellent communication skills and empowered to sort out apparent issues quickly. The quality of product and service delivery are obviously important to management team.

Barbara P. le

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Le client n'a pas laissé de commentaire.

Hannah C. le

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I had a less than amazing experience at this location previously. This time couldn't have been better. Great service. Equipment was ready to go. I was even allowed in the store a few minutes before they opened. Really good experience. Thanks!

Aaron E. le

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The mobile check in didn’t save any time because I ended up having to go inside to check in anyways an resubmit all the same information. The truck was dirty, including mud on the floors and crumpled beer cans in the truck bed. Finally, the condition pictures they gave me looked nothing like the truck I got, so I had to spend time retaking pictures and describing the current damage before I left the lot.

Jason K. le

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Drop off location was not lit. Still found it, but real dark

Tsuyoshi H. le

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Le client n'a pas laissé de commentaire.

Richard O. le

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The cargo van was a surprise to me in that is was in great condition and and safety features such as; back up camera, remotely adjustable mirrors, and automatic door locks.

Kristina P. le

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Only one person was working, it was a Saturday morning at the end of the month, so it was busy and seems like there was a need for more help! I felt bad for the one employee running around doing everything alone, and he did go above and beyond to get everything figured out for each customer.

Brianna S. le

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Fast, efficient and professional

Thomas B. le

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Le client n'a pas laissé de commentaire.

james W. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Loved how the vehicle was ready and waiting after we had reserved it on the website the night before. Well done, Brookline Uhaul!

David B. le

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Le client n'a pas laissé de commentaire.

Nikki W. le

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Nothing.

Ya Luan H. le

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Le client n'a pas laissé de commentaire.

John H. le

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Lower the milage charge.

JOSEPH S. le

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Service crew was quick, responsive, polite and professional, but the site was far too crowded with trucks and trailers. I know its a crowded urban area, but it was almost impossible to even get into the lot. So many vehicles crowded into a small space.

michael B. le

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I did the online return and it took too long ... I had to enable location tracking on my phone and it took a while. It would be nice if this were sped up.

Carlos B. le

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Le client n'a pas laissé de commentaire.

Michele B. le

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So grateful for Dixon Louis’ help. The staff was super professional and very kind. Will definitely recommend to others in the future.

Lawrence F. le

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The service attendant was courteous and helpful

Jason G. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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The attitude about customer service is excellent. Just need to keep it consistent.

john O. le

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The cargo van was great that's why I gave 2 stars instead of 1! However, I was under the impression that $19.99 per day advertisement was true, but it is very misleading. They charge you $1.08 per mile, and you have to refill the tank to the level you got it at. If not they over charge you what the gas prices are for your town. For me they would've charged me $1.00 over the actual price of gas. I rented a cargo van on Saturday at 3:00 pm and returned it on Sunday around 12:00 pm....a total of 21 hours. Less than 24 hours. My final bill was $111.00!! The final bill was a result of Uhaul charging $1.08 per mile, which resulted in $75 plus I accidentally filled the gas tank with a quarter of a tank over the level I got it at, which costed $36. I alerted the Uhaul staff person about over me filling of the gas tank and requested a refund at the actual gas price and surprisingly denied SMH!! So....Uhaul will falsely advertise a $19.99 per day fee on all their trucks/vans, charge you $1.08 per mile on top of the $19.00 "per day" fee, charge you $1.00 more than the actual gas price if you if you don't fill the tank to the level you got it at, but won't give you a refund at the actual gas price if you accidentally overfill the gas tank pass the the level you got it at??? That's bad business on many levels!!!

Arthur S. le

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Le client n'a pas laissé de commentaire.

Tsuyoshi H. le

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A chain to retain the trailer to the hitch came off during the ride. Please make sure that chains are securely attached. This was the 2nd time this happened.

Oscar G. le

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Had to change the truck because it had mechanical problems. On the paper it mentioned that it had 1/4 gas tank when it actually has 1/8 of a tank.

Julie R. le

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The bathroom could have used some attention!

Scott V. le

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Le client n'a pas laissé de commentaire.

John M. le

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excellent service. Good guy.

Bernard G. le

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crowded site; very good but overworked staff person. High volume time need more staff; some way to bring order to lot

Morgan M. le

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Le client n'a pas laissé de commentaire.