Customer Reviews for U-Haul of Rt 9 Brookline

6708 évaluations

270 Boylston St Rte 9   Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

(617) 731-9440

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 731-9440

270 Boylston St Rte 9
Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

CHENYANG Y. 
Évaluation :
1

Online reservation system is terrible. Website terrible. Made 4 reservations because site did not allow confirmations. Then canceled by phone except 1. Then the reservation that was confirmed by phone as a 15 ft truck near my home was not available as a one way. Had to get smaller truck 1/2 hr from home. Whole thing was a nightmare in terms of only the reservation. Truck and location no problem

Seth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAADAT R. 
Évaluation :
1

Customer service rep was not professional. You charged me for miles I didn't put on truck. Returned vehicle after 3 hours.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
1

The General Manager, Emily, is one of the most unpleasant and disrespectful people I have EVER met. I cannot fathom how she is allowed to be the manager of this location, no less interact with customers. Based on Yelp and Google reviews I looked up after my rental (unfortunately I didn't review beforehand) I know that I'm not the only one with this experience. When I arrived I was immediately scolded for not picking up the rental at 7AM, told that I was lucky the rental was not given to someone else, and then scolded again when I asked the trailer to be removed. That was only the beginning. The entire experience was so bizarre and intimating and so unpleasant before a 45-hour drive across country. I urge you strongly to look into this location's reviews and look at who runs this place.

MATTHEW Y. 
Évaluation :
4

increased efficiency - pick up for prearranged reservation should be faster than it was

Elyse B. 
Évaluation :
5

Very friendly and supportive agent at the location.

Jan Philipp N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Fast, Easy, Stress Free pick up and drop off. It was one less thing I needed to worry about when moving from one place to another.

Bradley L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren G. 
Évaluation :
2

The entrance room was packed with bundles of boxes leaving almost no room to get to the desk and I waited a solid 5 min. for someone to come out of a back room to assist me. Then when she showed up I got an annoying eye role and a "what do you need".

Martin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMIRMOHSEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HECTOR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL E. 
Évaluation :
5

I had a five-star experience! The Brookline store manager Emily is always especially helpful. Thanks! Allan

ALLAN M. 
Évaluation :
3

checking in was great, attendant was efficient and friendly. Return was awkward. I handed in the keys, she said nothing until I turned to leave thinking I was done. Then she asked about filling up the tank (which I thought was part of the mileage cost), then thought we were done again, and she calls me back to ask about folding the blankets. All in all, seems like a very disjointed, non-professional process.

JAMES O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
2

Don't allow a customer to reserve a particular size truck and then inform them the night before that truck isn't available.

Zachary G. 
Évaluation :
5

In the cargo area there was a staple sticking out of the ceiling that cut my scalp. Lucky it was not more serious, but shocking to be injured that way. Staff and location were fine.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANKLIN L. 
Évaluation :
3

I had a expensive equipment that I left in the vehicle. I called the store numerous of times and no one answered. I went to the store itself and the manager stated that the vehicle was out on rental. I reviewed my contact with the vehicle's information and the vehicle is in the side of the store. The piece of equipment is not where I left it and the manager is clueless.

Jeffrey M. 
Évaluation :
1

I'm giving one star because when I showed up for a vehicle (without a reservation) I was told that all the cargo vans and pickup trucks were booked and that I should go to a different location. That seemed strange because there were lots of vehicles on the lot so I went online to check and I was able to make a reservation. I felt lied to and the whole rental process took much longer than it should have.

Walter P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colby Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
2

Flat tire on I-85 resulted in a dangerous situation which could have easily turned very very bad. The tires were in very poor condition with treads worn off and cuts in the tire. A truck with those tires should never have been rented out by this location.

AMEET P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
3

The person said three words and was able to detach the trailer. Fine experience.

Jacob H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin K. 
Évaluation :
2

While dropping of the vehicle, the store was closed but the parking lot was completely full and it was almost impossible to access the parking lot and ist was impossible to park the vehicle at a designated area. Without additional help I would have not been able to park the vehicle.

JONATHAN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
5

Your staff there was amazing. Very professional plus was very friendly and seemed to take pride and care in his job. Great experience. I'm not sure how to spell his name - Jo -uan ? A++ rating for his service

SLOANE A. 
Évaluation :
2

The people who work at the Brookline route 9 stare are nice and try. They are (Overall). woefully overworked and undertrained. One example: There is one person there and a line of about 9 people. Another example: There are two people there, one very busy getting the trucks lined up and the other manning the register and having no access to taking case, or another person who can take cash but has no idea how to modify a reservation. The whole thing is pretty much a disaster and the people working there are able to understand this and simply give out wrong information or inaccurate billing just to keep the customers happy. A rate the location below average only because most Uhal locations are run this way.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenichi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
5

Merci

ZACHARY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

We walked in and handed over the key, person behind the desk said thanks. Can't recommend since there was no real interaction.

SHERI V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE K. 
Évaluation :
5

Excellent customer services the agent was profession and kind enough to recycle our old boxes. Will come back to this branch if I need any moving help

Fawzi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline E. 
Évaluation :
5

Everyone was extremely nice and very quick with their service.

LI JIAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amir H. 
Évaluation :
4

The drivers and passenger's side of the cabin had a leak; not just a "leak" -- when it started to rain, the water poured into the cabin like a river. Both of us ended up sitting in water for a six hour drive. As the rain got heavier, so did the river of water that poured into the cabin. We have video if you care to see it.

ROBERT L O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lige J. 
Évaluation :
5

Great experience answered all my questions Lisa walker

LISA W. 
Évaluation :
3

They didn't have enough pads and were not very nice, but the service and the truck were otherwise well.

ANTHONY D. 
Évaluation :
1

The person who served me was rude, unfriendly, unhelpful, and was actually insulting. She is a disservice to your organization.

CHARLES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weilun L. 
Évaluation :
1

The lady who ran this location was extremely rude and had such a bad attitude. She made me feel unwelcome and uncomfortable. I would not return to this location for any reason.

Alec S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH B. 
Évaluation :
2

Return experience was great. Pick up poor customer service

JOHN M. 
Évaluation :
5

I was charged for a dolly but I never received it. I asked for the charge to be removed but it wasn't. Other than that everything was excellent.

JONATHAN T. 
Évaluation :
3

Had to wait a long time to get truck. Truck was old, beat up and pretty disgusting. Ride was very uncomfortable. Glad I was only moving locally

ROB ALLEN R. 
Évaluation :
3

upgraded me to a larger truck, and the inside of the truck was sticky

SADIE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nihietwei E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nate G. 
Évaluation :
5

Very good service.

SCOTTDAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
4

The staff tried hard and new their jobs.They were working hard when we arrived to pick up the van. But they were understaffed, only 2 people, and one had come from another store. The equipment itself was very new and ready to go.

STEVEN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zhe Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
4

At drop off...noone met us. We stood inside waiting, finally went outside and a man was in the truck saying, I need the keys".

Mary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Iordanis Z. 
Évaluation :
2

the rental vehicle itself and the process of renting was fine except for one point when U Haul representative used unethical tactics trying to sell insurance to the customer who was already insured through a personal automobile policy. U Haul representative attempted to raise doubt in the customer's mind by stating that the rented vehicle has commercial license plates. The customer had to spend extra time during that day contacting the insurance company and receiving a response that "the tags on the vehicle do not affect the coverages".

ALEXEI S. 
Évaluation :
5

Emily in Brookllne is amazing and a credit to any organization. You are lucky to have her as your general manager there

KEVIN K. 
Évaluation :
5

The manager and staffs are nice!

JN FRANCOIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

They were awesome here!

Shafia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE LYNDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN K. 
Évaluation :
5

The guy who helped me to cancel my umused storage in diff location so I don't need to call. Very helpful and highly appreciated.

Weilun L. 
Évaluation :
5

We got a flet tire, and the office was nice to extend our contract.

LUBOMIR C. 
Évaluation :
4

There was an internet service interruption , so we waited for a while before getting our rental

YURY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN P. 
Évaluation :
5

Emily Sowerby, was very hospitable and professional. She made my process of renting the vehicle very simple with a complete step by step tutorial, and i was in awe of her knowledge of the product / vehicle rental. Please thank her for me and let her know that I said continue to educate others about the process of vehicle rental because it's extremely good for business. Stephen Cummins.

STEPHEN C. 
Évaluation :
1

I arrived 1hr early to get my rental and emily made me come back at 1pm. I asked her why when there were tons of trucks outside. She said they were for one way trips. When I cam back, I was given one of the trucks that have been there earlier. Makes no sense and it was really unprofessional service.

CHRISTIAN A. 
Évaluation :
5

Nothing!

Benjamin B. 
Évaluation :
4

Review the payment system at this location as it was quirky. Multiple cards were used multiple times until one worked.

JEFFREY J. 
Évaluation :
5

I placed my reservation at Diamond Discount Automotive in Waltham and they did not have the 15 foot truck only vans. Ricardo worker at Dimond Discount was amazing and called multiple locations to try to find me a 15 foot truck and Ken from Uhal in Brookline had a 15 foot truck and was amazing and really helpful! Uhal please confirm with the location that they have the right trucks prior to customers picking up the trucks.

Alyssa R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRILL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bilguun B. 
Évaluation :
3

Be friendlier

ANNALISE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
5

Greatness! Kenny

ALLAN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
1

I have always had a good experience at this location. This time it was the worst experience. The manager on duty was rude to start with, not paying attention to only customer (me) in the line. While I was driving the truck, I noticed the passenger side mirror was loose and not staying in adjusted position. I brought the truck back and notified the lady manager about the issue with the mirror, she checked it and took it out and threw it on the passenger seat. I explained the issue to her and her sarcastic reply was "yeah, yeah, I have heard it before"....I will never recommend or rent from this location ever. On top of all this I noticed, I was charged for fuel (8 $.xx) plus the 30 $service fees whereas I returned the truck with over the required fuel level. I will call the corporate office to get these extra charges revert. I AM NOT A HAPPY CUSTOMER.

JAMSHED K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikhail K. 
Non les évaluations ont été soumises pour cet établissement.

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