Customer Reviews for U-Haul of Rt 9 Brookline

7 091 évaluations

270 Boylston St Rte 9   Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

(617) 731-9440

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 731-9440

270 Boylston St Rte 9
Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The lot was very inverted crowded at the end of both days of my two days of rental. It was hard to get vehicles in off the street at all. The staff was trying as hard as they could in a challenging situation.

JAMES C. 
Évaluation :
5

improve T-Mobile cell phone reception in the area. i kept losing bandwidth, which made phone cell return very frustrating.

yuriko K. 
Évaluation :
1

The car was given with low gas and the acceleration was not working too properly, there was trash in the car. I was not able to change the drop off location, customer service was not too helpful

Andrea C. 
Évaluation :
2

It was very challenging to drop off the truck after office hours. There was no light at night to take pictures of the truck. Also the parking entrance was block by the other parked trucks and I couldn't find a way to drive in

ALI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob R. 
Évaluation :
5

The location was great but the agent was just ok as he wasn't so co-operative. Also, when my truck was getting late and I called the customer service by phone they were not willing to understand my problem. Terrible customer service by phone. Would rather them -5(minus five).

Mohammed I. 
Évaluation :
5

I had an wonderful experience at the U-Haul at Rt. 9 in Brookline. The manager was very efficient, professional, knowledgeable and quite friendly. Merci.

RICHARD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

etiene C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MarieHelene N. 
Évaluation :
3

We had a reservation for 8 AM self pick up. Arrrived at UHaul at 7:50 and were unable to check out online because it said we had to wait until it opened at 9 AM. We had movers coming at 9. Kept trying to get through to customer service unsuccessfully. Was told the wait time was 18-26 minutes, so I requested a call back. When I received a call back it was only to wait on hold for more than 15 minutes. Wasn't able to get our truck until an employee helped us around 8:50ish (we had movers coming to our house at 9). It was an extremely poor experience overall.

Nasser Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MacArthur B. 
Évaluation :
5

Location explained in description

Jay C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane Y. 
Évaluation :
3

Add some parking options at the location or provide some recommendations. I did not know that there was no parking available until I arrived and had no where to park

Jeffrey R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFFI T. 
Évaluation :
3

Booked one way dolly/hand truck which they did not have upon arrival. This complicated our move. Had we been informed with advance notice we could have planned accordingly. the sales rep couldn't offer us a solution except for us to spend 2x as much and purchase an item we didn't need. He also offered no compensation for this incompetence. Otherwise, the sales rep was kind.

Melanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cuiping L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raphel E. 
Évaluation :
5

Staff were friendly and accommodating. Service was quick.

Kevin S. 
Évaluation :
4

Super simple drop off. No issues.

Cole R. 
Évaluation :
5

The location was great. The booking process was terrible. The location I requested was changed three times within the last 24 hrs before my reservation and I was made to pick up the truck and trailer in two different locations (despite reserving them together over a month in advance) which were an hour apart from each other. The person who called to “confirm” my truck locations called me three separate times to inform me that in fact, my truck and trailer would not be in Brookline but in Brighton. Then actually not in Brighton but I'm Woburn. Then truck in Brookline and trailer in Woburn. It was an awful reservation experience but the sites themselves were fine. Get your shit together uhaul

Ryan O. 
Évaluation :
5

The location was great. The booking process was terrible. The location I requested was changed three times within the last 24 hrs before my reservation and I was made to pick up the truck and trailer in two different locations (despite reserving them together over a month in advance) which were an hour apart from each other. The person who called to “confirm” my truck locations called me three separate times to inform me that in fact, my truck and trailer would not be in Brookline but in Brighton. Then actually not in Brighton but I'm Woburn. Then truck in Brookline and trailer in Woburn. It was an awful reservation experience but the sites themselves were fine. Get your shit together uhaul

Ryan O. 
Évaluation :
5

The A/C wasn't working very well.

Mikkel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOONHYUK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
1

Eduardo the main person was great, but the other guy gave the worst customer service. I even asked him a small question about the tow dolly and he replied he is not paid to help answer customer questions but only to install the tow dolly.

adonay N. 
Évaluation :
5

Rien

Zulma G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin B. 
Évaluation :
5

The gentleman you have working at the location was outstanding- juggled multiple customers and was able to make sure we had all the moving blankets accounted for. Very friendly and proficient in helping many customers.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saad R. 
Évaluation :
4

Initially tried to drop off in Brighton, but the lot was full. Was then sent to another location in Boston which was also full. Returned the truck late because of this. Brookline was a nice helpful location though.

Andrew C. 
Évaluation :
3

Land locked, difficult to maneuver in lot

Ruthann W. 
Évaluation :
5

Staff was really nice, especially the guy who helped us in the AM.

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim G. 
Évaluation :
5

The representative was fantastic, thanks!

Sean A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nur Hani Z. 
Évaluation :
5

Great customer representative, he was helpful and knowledgeable and got us in and out timely. Overall the equipment was good, rental worked as planned other than not having our equipment at our desired location.

Andrew H. 
Évaluation :
3

Return parking was a cluster and anxiety inducing

Elise K. 
Évaluation :
4

Let them know in advance that there is no off street parking

Brian K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Davina B. 
Évaluation :
1

Truck had check engine light on. Manager would not allow parking of private vehicle while using the truck even though there is lots of space in lot. Staff not friendly or helpful.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeongpyo H. 
Évaluation :
5

It would be very informative to have an itemized invoice for the rental. There was a $10 increase for the same equipment rented one week apart.

Richard O. 
Évaluation :
5

Very attentive and quick - thanks!

Stephen L. 
Évaluation :
5

The staff very helpful. Equipment was ready. Had no issues at all

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rex G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZHONGYUAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Rocio M. 
Évaluation :
5

I had ordered furniture pads but they were not in the truck.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zeyang X. 
Évaluation :
5

It was all good.

Richard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Ok

ELMON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana L. 
Évaluation :
5

Terrific experience. Friendly agent, truck in great condition, easy to check in and check out, van was ready and waiting. Merci!

HELENA H. 
Évaluation :
5

Overall the equipment was in good shape; the only minor inconvenience was that the seatbelt light remained on and beeped occasionally throughout the rental period despite both seatbelts being fastened. It was difficult to change my reservation online via my mobile phone. We needed more time, but the instructions to modify the reservation were unclear and I ended up just repeatedly verifying my order # and email address with no option to actually modify. We ultimately had to call Customer Service, who were helpful in adding time.

Joseph E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN T. 
Évaluation :
2

When I went to pick up the U-haul I was told a needed an alternate contact name and number. When I reserved the rental and did the online check in there was no alternate contact required. I provided an alternate contact because I needed the uhaul. You should provide that information up front and talk to your agent about good customer service.

Samuel K. 
Évaluation :
5

The air conditioner in the vehicle was not working and the brakes squealed during the drive.

KARL S R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn O. 
Évaluation :
5

We've been making repeated visits to this location as we've packed for our move. Both of the gentlemen who work there have been friendly and helpful.

Scot O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Very courteous and helpful staff

kanupriya K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean S. 
Évaluation :
4

Customer parking

elizabeth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole M. 
Évaluation :
5

The person working when I picked up on Saturday April 30 around noon, was amazing. It was busy and the computer system was down and he handled everything really well. He was responsive to the customers and did a great job managing a difficult situation. I didn't get his name but wanted to let you know he is great.

Cory D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Clerk should be at the front desk or we need a customer bell there.

Marika K. 
Évaluation :
3

I had my location changed and then when I got to the pickup location the truck they reserved for me was out of service so I had to Uber to a new location after waiting on the phone for a While for the representative and ended up spending more time and Uber money than I wanted to pick up my truck.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT L. 
Évaluation :
5

The truck was an excellent condition for as old as it was a hint to the guys that are detailing it don't use rubber protectant on the floor makes it very slippery although it dose looks good Would definitely rent from them again👍👍

DANA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emiliano S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Ace was incredibly helpful and professional. He made a stressful morning easier and I can't thank him enough for that. I'd 100 % recommend this location for that kind of service

Tracy H. 
Évaluation :
5

Ace was extremely helpful when we got the uhaul as well as when we returned it. He gave us the cargo van in the most convenient spot as well, so it was very easy getting the cargo van out of the uhaul lot!

Christopher H. 
Évaluation :
4

*The door licks on the van were not working. Had to lock manually. *This location had customer parking a year ago to park my car while I used the rental van. Apparently parking is not allowed or provided for daily in town use customers. Will not be able to rent from this location again when if parkign is no longer available.

Robert D. 
Évaluation :
5

These guys are GREAT!!!

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan V. 
Évaluation :
5

Hector ar the front desk was very helpful

Juan L. 
Évaluation :
5

The staff was professional, friendly, and very helpful. The Brookline location is very lucky to have these staff members working with them!

Darragh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuenan M. 
Non les évaluations ont été soumises pour cet établissement.

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