The man told me another customer complained about the back door not opening, but he was able to get it open. First try it opened after that I could not get it open all day, two other people tried to open it but couldn't either. When I brought it back the wan at the counter was calous and said they would look into it Extremely difficult for me and I am very angryANN M.
Customer Reviews for U-Haul of Rt 9 Brookline
Pour nous contacter
Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I did nighttime drop offJEFFREY C.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.JEFFREY P.
The 24/7 mobile pickup/drop off app is not good at all, and was really a pain. There were problems with location services of the app and the phone; the app was nor loading certain information; claimed errors that were not there and simply did not work; and customer service [to help troubleshoot the mobile app] took a very long time to answer the phone [ie. Over 20mins.]Jeffrey S.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.PIOTR K.
Le client n'a pas laissé de commentaire.Loretta W.
Attendant was lazy and reluctant to provide information about the vehicleROBERT M.
Le client n'a pas laissé de commentaire.ADAM G.
Le client n'a pas laissé de commentaire.JENI S.
Le client n'a pas laissé de commentaire.Sunil P.
Employee was over worked and short staffed which caused lack of attention and impatience with me and my order. I was spoken down to because I did not mop the truck out, which I have never done in the past and was charged 120 $for extra charges because of this. I will not be using uhaul in the future. We have used uhaul previously on an often weekly basis throughout the year. Unfortunate, because it was not the employees fault she is the only worker at the location.Brian O.
Upon entering the building, there were no employees and, for about ten minutes of wandering around, inside and out, calling out for someone, what turned out to be the manager, entered the building. After her using the restroom without even acknowledging me, she strolled behind the counter. I had reserved a truck online and also had some questions about supplies.. Yet, I needed to prod her to answer in more than one or two word replies. The rudeness and arrogance were astonishing and I would have chalked it up as an extremely bad day on her part but I had rented a van about two months ago and received a similar experience from the same employee. I have been a small business owner for many years and understand the stresses and concerns that good customer service entails. This experience, on two occasions ,is a real disgrace to a location that has previously been a reliable, pleasant place to frequent.PETER C.
Le client n'a pas laissé de commentaire.ADISA C.
Le client n'a pas laissé de commentaire.WELCOME B.
Outstanding service and a complete class act by the manager/ she is an exemplary example for what uhaul stands for. Merci.MATTHEW L.
There was no one around, in the back. Took my key, did not check the truck, gas level or anything. Maybe a busy day for her! No worries! Like Uhaul!!FRANCIS C.
Le client n'a pas laissé de commentaire.Lynn N.
Quick and easy, thanks!!ELIZABETH E.
The front desk person was very rude, unfriend and cold. I was deeply disappointed about the care I received. Not welcomed at all, I felt that I was bothering her for made her work just a little bit. No answering my questions at all, she was very unpolite. I'm not going to come back never again at this location. Never. A horrible horrible horrible customer service. Horrible experience.ALICIA G.
Emily Sowerby was by far the most unprofessional and rude manager I have ever dealt with-- at any business, ever. She called me four times from her cell phone to berate me over the fact that my phone lost service when her and I were speaking on the phone regarding my reservation. Calling someone repeatedly over and over when they're trying to drive is dangerous and completely unacceptable. When I arrived to drop the van off she literally ran up to me as I was cleaning out the vehicle and stated yelling, demanding that I give her the keys. When I asked her for a receipt she purposefully ignored me, walked away and proceeded to help another customer (at which point I finally got fed up and shared a few choice words with her.) It's completely unbelievable to me that she thinks it's acceptable to treat people like this, regardless of that bad day you may be having-- there's really no excuse. I will definitely be pulling a Karen and calling her boss to share what happened. For the record, my company works in soda vending and we've rented a few U-Haul vans every month for the past 12 years. Today will be the last time we do business with U-Haul. Avis never looked so good! I just don't get it... it literally cost zero dollars to not act like a complete psychopath when dealing with your customers.LYSLE W.
Great experience. The manager maintained excellent quality service even though it was obvious she was short staffed. I figured someone called out sick. Perfect job!Zebulon M.
Easy and smooth!JASPER SHALA B.
Le client n'a pas laissé de commentaire.DAVID E.
the windshield of the van I rented was so dirty inside and out that it was a safety hazard. When driving toward the sun in the morning I was unable to see in front of me because of the light diffracted by all the junk on the windshield. There is nowhere to park at this location. I wanted to drive there, leave my car while I used the van and drive home when I was finished. I had to have someone drop me off and drive me back to work. the nearest MBTA Green line stop, Brookline Village is closed due to construction and the manager did not know it.JOHN M.
Le client n'a pas laissé de commentaire.Jeffrey W.
hire staff that want to help their customers.GIUSEPPE M.
I have used this U-Haul location many times over the years and it's always been fine. On this occasion, however, the experience was truly excellent. The yard was neat and all vehicles were parked in meticulous order. The office and box store area was so well organized, it made me buy more than I needed. The General Manager, who is responsible for all of this, was all business, while remaining pleasant, helpful and efficient. It's always about having the 'right person' in charge.frank D.
The General Manager was very helpful with guidance in terms of other equipment I needed to purchase and explaining everything about the trailer and hookupCary C.
Le client n'a pas laissé de commentaire.ERIN M.
Le client n'a pas laissé de commentaire.CHARLES A.
Super helpful and friendlyKatherine L.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.ISAAC A.
The mobile absolutely did not work. I wasted 30 minutes trying to check out my truck with the photo verification constantly being denied and another 45 minutes trying to get it to accept my odometer photo (with multiple levels of clarity it was always refused). I had to use the browser version of the app the worked immediately. Please link the mobile app to the website version cause right now the mobile app is garbage.Logan T.
Always appreciate that we can get a truck with short notice at this location. Fuel estimate was off, truck had 1/4 tank, 1st thing we had to do was add 53 $. in gas to the tank... returned it with more gas than it started with. Would be nice to get a truck with full tank... ready to go. But understand this is a busy time of year. All in all it did the job perfectly for us and we will be back.DANIEL W.
Le client n'a pas laissé de commentaire.Vladimir A.
Le client n'a pas laissé de commentaire.ADDISON K.
Excellent staff; everything was in good shape. Easy pick and return A pleasure to do business with youALLEN S.
Le client n'a pas laissé de commentaire.Vladimir A.
Le client n'a pas laissé de commentaire.Gary G.
Proprietor was rude, unresponsive, and overcharged me.BRADFORD V.
They charged me for CDW after with my online reservation I made sure not to make include insurance as I have coveragewith my Credit Card company for when I rent vehicles. Now I have to waste my time fighting for 20 $from these thieves (UHaul of Route 9 Brookline)LUKE A.
Le client n'a pas laissé de commentaire.Meghan D.
The person working in your shop-Emily- was awful. She was rude, unhelpful and just obnoxious in how she spoke to myself and others.Nancy S.
The employees inside as well as the gentleman outside were very friendly and helpful! Merci!Mary C.
Le client n'a pas laissé de commentaire.ROBERTMICHAEL B.
Nothing to improve. The process was super quick and easy and staff was very accommodating and friendly. Van we rented was clean and no problems. Je les recommande fortement.CHRISTYMAE C.
Le client n'a pas laissé de commentaire.Ciaran D.
The manager of the location treated us very poorly. The dolly we rented was not in the truck, nor were the pads. Because of this, we had to come back to the pick-up location. Fortunately, a very nice man helped us. When we left the truck, the manager (a woman whose name I don't remember) treated us awful again and not even looked at us. Additionally, when we asked for some basic indications on the truck, they told us "just drive" and didn't help us either. In summary, a very poor experience.Guillermo C.
The lot attendant was not pleasant. She tried to blame us for a dent/scratch which was hardly visible and was there before we rented.BORIS S.
The gentleman who showed me my van was professional, knowledgeable, and very nice. I just hope Uhaul is always around.REBECCA D.
Le client n'a pas laissé de commentaire.NAKIA M.
The manager there seemed very overwhelmed, which I get, she mentioned how all of her staff quit on her. I had already checked in via the app, which the app automatically suggested when I was within a mile of the store. The manager then asked if I could bring the truck somewhere else because they had no room. I was fine with doing so but since I had already checked in via the app (which the U-Haul app notified me on my phone, I didn't go into it looking to check in) apparently the truck couldn't be moved after that. The manager seemed not pleased by this, again their system, and took the keys from me and huffed off. I'm sorry that it was a stressful day, but that's not really a good way to treat customers.Bryan W.
They were very busy because of college move-in, but they work hard to provide excellent serviceMichael O.
Great service!KENRITH P.
Le client n'a pas laissé de commentaire.Shahin S.
Get rid of Construction Home Advisors on MovingHelp.com. The worst experience I have ever had with movers.Emily D.
I did not get clear instructions on off hours rental return. I was only told to park and to make sure to drop the key properly. Due to this I paid 20 $which is not right.JOE A.
Le client n'a pas laissé de commentaire.Anthony G.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.QYMLEE M.
Le client n'a pas laissé de commentaire.ISADORA J.
Le client n'a pas laissé de commentaire.Pamela B.
The manager was unprofessional. Not helpful to trouble shoot and not honest about availability of trucks. Spoke to me in a condescending manner.Phillip H.
Le client n'a pas laissé de commentaire.IHSAN K.
I had mobile pick up scheduled. At some point the website decided that I have to pick up in person. Now I was picking up at 7pm which was closing time for the location. I really needed the truck and had to bother and beg the people inside to let me in and get my booking going. Extremely shitty web experience and the people there weren't much help until forced really hard.ROHAN BAHADURSIN J.
I don't have any suggestions for improvement. They were very helpful and efficient and ready to provide answers to my questions.MARC S.
The customer service was awful. The communication was trash. The empathy, nonexistent. Do not ever want to work with the Brookline location in MA ever again and will definitely let others know as well.ANTHONY C.
There was no parking available for my car and the employees told me I would have to park it on a busy street that had clear signage prohibiting parking. Additionally, despite returning my u-haul three hours early, I received a call the next day accusing me of never returning the vehicle.Jenna M.
I am upset by the 2 gal gas surcharge that I was slapped with. I specifically made a point to fill up right before dropping off the truck, and my whole fill up was about half a gallon anyway (it was a short local move, I drove a total of 8 miles). I don't understand how I ended up with a 2-gal surcharge. The tank was FULL when I dropped it off! It's 9 $but it's not about the money - it's about honesty and principle. Otherwise the experience was good.Alexey V.
Le client n'a pas laissé de commentaire.Kern J.
Movers canceled on me 2 hours before on one of the hardest days to move of the yearGIOVANNI R.
The manager at the location was really rude and unhelpful throughout the entire process and verbally attacked my friend while checking in.Alejo T.
I had put in my reservation for the Watertown, ma location. I was notified at 730p the night before my reservation location had changed to Brighton, which wasn't a big deal at only 1,1 extra miles. When I arrived for my reservation at Brighton, I was told they did not have my vechile and I would need to go to Brookline. I went to Brookline, now more than 6 miles from my original reservation. The district manager was who I was working with at the register, offering no leniency and was adamant that the truck be returned exactly by 330. It was already 940, and by the time I left with the truck after inspection (which I wasnt assisted with) it was 10. Usually Uhaul has allowed an extra hour or so, not demand my truck be back 30 minutes early. I won't be using uhaul as a mover in the future. It's interesting, the person at the Brighton location was much more cordial than the district manager at the Brookline location. They worked hard to find me a truck and fix my situation, not treat me like I didn't make a reservation a month in advance. Anyone can take, reservations keeping them is the work.MICHAEL M.
The app is very buggy and did not find my order, so I could not do the check in or check out using it, so I had to pay the 20$ for the check out by U-haul team even if I wanted to do it myselfâ€¦CHRISTOPHER M.
Don't go to this location. This was the first time I've ever had someone blatantly scam me. Gave me a damaged vehicle with "Quick Claim Settlement" stickers on the right side of the vehicle and then claimed one of the dents on the right side of the vehicle was my fault. One of the workers, a woman named Sourby or something, was immediately hostile, accusatory, and charged my account without any permission with a smirk on her face. Seriously, I know Boston is tough when it comes to moving, but avoid this site if you can.Marc N.
Better communicationThomas I.
When I went to return the U-Haul with the app, there was not enough instruction on where to leave it. When I got there the lane where I think I was supposed to return it was already filled and I had to park it in the driving lane. This was bothersome because I worried I would be charged for not leaving it in the right spot.Benjamin P.
Le client n'a pas laissé de commentaire.CHARLESJOSEPH JR F.
Le client n'a pas laissé de commentaire.QUINCYALISEBETH R.
I have been renting at this location for about twenty years and have usually been provided great, courteous service. However, today's representative, the manager, was certainly not either. I'll chalk it up to the heat. Otherwise, the staff that checked in the return of the van was professional and prompt.Peter C.
Le client n'a pas laissé de commentaire.Angelo S.
Le client n'a pas laissé de commentaire.Brittany J.
Excellent service à la clientèle. The person that helped me was very helpful.Adriana D.
Better parking.Connor R.
Le client n'a pas laissé de commentaire.EMILY T.
Le client n'a pas laissé de commentaire.Ethan R.
I had reserved a furniture dolly but one was not available, you need a better way to track these. Else was a good experience.Scott F.
I returned to trailer in a couple days to this location. The young man who checked me in was very nice and helpful but I got a late delivery charge because he must have forgotten to log the trailer returned. I had asked him if I needed a receipt, he said "no" and I would receive an email that it was returned on time. When I got an email about a late return I contacted a service rep who was nice and the late charge was deleted.JOHN G.
Le client n'a pas laissé de commentaire.Alexis G.
Le client n'a pas laissé de commentaire.THOMAS K.
Just confused about the final cost.TONIQUA D.
I returned the truck I rented after hours, when I tried to go through the confirmation process upon return the site froze. As a result, I got charged 20 $extra for the representative to perform the check.Kevin A.
Who ever assisted me in the 17th was amazing he went above and beyond.eva F.
I accidentally stopped at the Brighton location (a mix up on my part!) but it's worth noting that Brighton had a HUGE line, moved really slowly, and several of the employees were generally not friendly, not helpful, and they made an already stressful day MORE stressful. Not ideal. The employee at Brookline was really nice and wonderful. :)Rachel B.
Le client n'a pas laissé de commentaire.Daniel G.
staff was ready and well informed about my requirements. Prompt and efficient. Moving help I booked via U-Haul was just right. Cody and Daniel arrived on time, packed items most efficiently and quickly, and were a real pleasure to deal with. I really appreciate U-Haul offering this service as I was in a real time crunch and the job was small.SHARON C.
Le client n'a pas laissé de commentaire.TAISUKE B.
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