Customer Reviews for U-Haul of Rt 9 Brookline

6 832 évaluations

270 Boylston St Rte 9   Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

(617) 731-9440

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 731-9440

270 Boylston St Rte 9
Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great experience. The manager maintained excellent quality service even though it was obvious she was short staffed. I figured someone called out sick. Perfect job!

Zebulon M. 
Évaluation :
5

Easy and smooth!

JASPER SHALA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID E. 
Évaluation :
3

the windshield of the van I rented was so dirty inside and out that it was a safety hazard. When driving toward the sun in the morning I was unable to see in front of me because of the light diffracted by all the junk on the windshield. There is nowhere to park at this location. I wanted to drive there, leave my car while I used the van and drive home when I was finished. I had to have someone drop me off and drive me back to work. the nearest MBTA Green line stop, Brookline Village is closed due to construction and the manager did not know it.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
2

hire staff that want to help their customers.

GIUSEPPE M. 
Évaluation :
5

I have used this U-Haul location many times over the years and it's always been fine. On this occasion, however, the experience was truly excellent. The yard was neat and all vehicles were parked in meticulous order. The office and box store area was so well organized, it made me buy more than I needed. The General Manager, who is responsible for all of this, was all business, while remaining pleasant, helpful and efficient. It's always about having the 'right person' in charge.

frank D. 
Évaluation :
5

The General Manager was very helpful with guidance in terms of other equipment I needed to purchase and explaining everything about the trailer and hookup

Cary C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

Super helpful and friendly

Katherine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC A. 
Évaluation :
2

The mobile absolutely did not work. I wasted 30 minutes trying to check out my truck with the photo verification constantly being denied and another 45 minutes trying to get it to accept my odometer photo (with multiple levels of clarity it was always refused). I had to use the browser version of the app the worked immediately. Please link the mobile app to the website version cause right now the mobile app is garbage.

Logan T. 
Évaluation :
4

Always appreciate that we can get a truck with short notice at this location. Fuel estimate was off, truck had 1/4 tank, 1st thing we had to do was add 53 $. in gas to the tank... returned it with more gas than it started with. Would be nice to get a truck with full tank... ready to go. But understand this is a busy time of year. All in all it did the job perfectly for us and we will be back.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADDISON K. 
Évaluation :
5

Excellent staff; everything was in good shape. Easy pick and return A pleasure to do business with you

ALLEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
1

Proprietor was rude, unresponsive, and overcharged me.

BRADFORD V. 
Évaluation :
1

They charged me for CDW after with my online reservation I made sure not to make include insurance as I have coveragewith my Credit Card company for when I rent vehicles. Now I have to waste my time fighting for 20 $from these thieves (UHaul of Route 9 Brookline)

LUKE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meghan D. 
Évaluation :
2

The person working in your shop-Emily- was awful. She was rude, unhelpful and just obnoxious in how she spoke to myself and others.

Nancy S. 
Évaluation :
4

The employees inside as well as the gentleman outside were very friendly and helpful! Merci!

Mary C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTMICHAEL B. 
Évaluation :
5

Nothing to improve. The process was super quick and easy and staff was very accommodating and friendly. Van we rented was clean and no problems. Je les recommande fortement. 

CHRISTYMAE C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ciaran D. 
Évaluation :
1

The manager of the location treated us very poorly. The dolly we rented was not in the truck, nor were the pads. Because of this, we had to come back to the pick-up location. Fortunately, a very nice man helped us. When we left the truck, the manager (a woman whose name I don't remember) treated us awful again and not even looked at us. Additionally, when we asked for some basic indications on the truck, they told us "just drive" and didn't help us either. In summary, a very poor experience.

Guillermo C. 
Évaluation :
3

The lot attendant was not pleasant. She tried to blame us for a dent/scratch which was hardly visible and was there before we rented.

BORIS S. 
Évaluation :
5

The gentleman who showed me my van was professional, knowledgeable, and very nice. I just hope Uhaul is always around.

REBECCA D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NAKIA M. 
Évaluation :
2

The manager there seemed very overwhelmed, which I get, she mentioned how all of her staff quit on her. I had already checked in via the app, which the app automatically suggested when I was within a mile of the store. The manager then asked if I could bring the truck somewhere else because they had no room. I was fine with doing so but since I had already checked in via the app (which the U-Haul app notified me on my phone, I didn't go into it looking to check in) apparently the truck couldn't be moved after that. The manager seemed not pleased by this, again their system, and took the keys from me and huffed off. I'm sorry that it was a stressful day, but that's not really a good way to treat customers.

Bryan W. 
Évaluation :
5

They were very busy because of college move-in, but they work hard to provide excellent service

Michael O. 
Évaluation :
5

Great service!

KENRITH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shahin S. 
Évaluation :
4

Get rid of Construction Home Advisors on MovingHelp.com. The worst experience I have ever had with movers.

Emily D. 
Évaluation :
5

I did not get clear instructions on off hours rental return. I was only told to park and to make sure to drop the key properly. Due to this I paid 20 $which is not right.

JOE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QYMLEE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISADORA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela B. 
Évaluation :
1

The manager was unprofessional. Not helpful to trouble shoot and not honest about availability of trucks. Spoke to me in a condescending manner.

Phillip H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

IHSAN K. 
Évaluation :
3

I had mobile pick up scheduled. At some point the website decided that I have to pick up in person. Now I was picking up at 7pm which was closing time for the location. I really needed the truck and had to bother and beg the people inside to let me in and get my booking going. Extremely shitty web experience and the people there weren't much help until forced really hard.

ROHAN BAHADURSIN J. 
Évaluation :
5

I don't have any suggestions for improvement. They were very helpful and efficient and ready to provide answers to my questions.

MARC S. 
Évaluation :
1

The customer service was awful. The communication was trash. The empathy, nonexistent. Do not ever want to work with the Brookline location in MA ever again and will definitely let others know as well.

ANTHONY C. 
Évaluation :
2

There was no parking available for my car and the employees told me I would have to park it on a busy street that had clear signage prohibiting parking. Additionally, despite returning my u-haul three hours early, I received a call the next day accusing me of never returning the vehicle.

Jenna M. 
Évaluation :
4

I am upset by the 2 gal gas surcharge that I was slapped with. I specifically made a point to fill up right before dropping off the truck, and my whole fill up was about half a gallon anyway (it was a short local move, I drove a total of 8 miles). I don't understand how I ended up with a 2-gal surcharge. The tank was FULL when I dropped it off! It's 9 $but it's not about the money - it's about honesty and principle. Otherwise the experience was good.

Alexey V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kern J. 
Évaluation :
1

Movers canceled on me 2 hours before on one of the hardest days to move of the year

GIOVANNI R. 
Évaluation :
1

The manager at the location was really rude and unhelpful throughout the entire process and verbally attacked my friend while checking in.

Alejo T. 
Évaluation :
2

I had put in my reservation for the Watertown, ma location. I was notified at 730p the night before my reservation location had changed to Brighton, which wasn't a big deal at only 1,1 extra miles. When I arrived for my reservation at Brighton, I was told they did not have my vechile and I would need to go to Brookline. I went to Brookline, now more than 6 miles from my original reservation. The district manager was who I was working with at the register, offering no leniency and was adamant that the truck be returned exactly by 330. It was already 940, and by the time I left with the truck after inspection (which I wasnt assisted with) it was 10. Usually Uhaul has allowed an extra hour or so, not demand my truck be back 30 minutes early. I won't be using uhaul as a mover in the future. It's interesting, the person at the Brighton location was much more cordial than the district manager at the Brookline location. They worked hard to find me a truck and fix my situation, not treat me like I didn't make a reservation a month in advance. Anyone can take, reservations keeping them is the work.

MICHAEL M. 
Évaluation :
5

The app is very buggy and did not find my order, so I could not do the check in or check out using it, so I had to pay the 20$ for the check out by U-haul team even if I wanted to do it myself…

CHRISTOPHER M. 
Évaluation :
1

Don't go to this location. This was the first time I've ever had someone blatantly scam me. Gave me a damaged vehicle with "Quick Claim Settlement" stickers on the right side of the vehicle and then claimed one of the dents on the right side of the vehicle was my fault. One of the workers, a woman named Sourby or something, was immediately hostile, accusatory, and charged my account without any permission with a smirk on her face. Seriously, I know Boston is tough when it comes to moving, but avoid this site if you can.

Marc N. 
Évaluation :
2

Better communication

Thomas I. 
Évaluation :
4

When I went to return the U-Haul with the app, there was not enough instruction on where to leave it. When I got there the lane where I think I was supposed to return it was already filled and I had to park it in the driving lane. This was bothersome because I worried I would be charged for not leaving it in the right spot.

Benjamin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESJOSEPH JR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINCYALISEBETH R. 
Évaluation :
3

I have been renting at this location for about twenty years and have usually been provided great, courteous service. However, today's representative, the manager, was certainly not either. I'll chalk it up to the heat. Otherwise, the staff that checked in the return of the van was professional and prompt.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany J. 
Évaluation :
5

Excellent service à la clientèle. The person that helped me was very helpful.

Adriana D. 
Évaluation :
3

Better parking.

Connor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan R. 
Évaluation :
4

I had reserved a furniture dolly but one was not available, you need a better way to track these. Else was a good experience.

Scott F. 
Évaluation :
4

I returned to trailer in a couple days to this location. The young man who checked me in was very nice and helpful but I got a late delivery charge because he must have forgotten to log the trailer returned. I had asked him if I needed a receipt, he said "no" and I would receive an email that it was returned on time. When I got an email about a late return I contacted a service rep who was nice and the late charge was deleted.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Just confused about the final cost.

TONIQUA D. 
Évaluation :
5

I returned the truck I rented after hours, when I tried to go through the confirmation process upon return the site froze. As a result, I got charged 20 $extra for the representative to perform the check.

Kevin A. 
Évaluation :
5

Who ever assisted me in the 17th was amazing he went above and beyond.

eva F. 
Évaluation :
5

I accidentally stopped at the Brighton location (a mix up on my part!) but it's worth noting that Brighton had a HUGE line, moved really slowly, and several of the employees were generally not friendly, not helpful, and they made an already stressful day MORE stressful. Not ideal. The employee at Brookline was really nice and wonderful. :)

Rachel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

staff was ready and well informed about my requirements. Prompt and efficient. Moving help I booked via U-Haul was just right. Cody and Daniel arrived on time, packed items most efficiently and quickly, and were a real pleasure to deal with. I really appreciate U-Haul offering this service as I was in a real time crunch and the job was small.

SHARON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAISUKE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille H. 
Évaluation :
3

Not very friendly staff. No one was there when I returned my truck during business hours. Waited 10 min for a staff member to show up to turn in my keys

ELIZABETH M. 
Évaluation :
2

Poor customer service, including rude staff, sloppy work such as putting us into the wrong van upon check in, and, according to customer service, “not doing what they were supposed to do” when billing me, resulting in a 30 $collections fee without any notice.

Courtney S. 
Évaluation :
5

Vehicle needed to be swept out

Alec V. 
Évaluation :
5

The truck sound and drive like a tank Very Noisy Uhall needs to modernize their fleet

Mohammad N. 
Évaluation :
5

Nothing!!! Very good experience!

ROBERT D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
1

Just spent 1 hour and 45 minutes, trying to open an account and get password, tried to call ,new location, because Brookline didn't have van available, After they told me to cancel reservation and make new one, I did, than realized I didn't have password, been trying to call Malden uhaul, all day and they must recognize my number and will not answer phone

CHARLES B. 
Évaluation :
2

I was charged extra pads that I never ordered and now I have to deal with it. The manager told me she will remove them, and she never did. Was quite unfriendly.

ANGEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISHNACHAITANYA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
1

This is nothing about the location in particular. This uhaul experience was one of the worst in my life and will be my last. I made a reservation for a 15' foot truck over a month before my move out date. A day before they call me and tell me they don't have any 15' and they could give me a 20' truck which is enormous and was a terrible experience to drive 4 hours away and in a city. Why even make a reservation if you can't give me what I reserved?

DONATO O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Song H. 
Évaluation :
3

The van was sort of clean, but not really clean. The windshield was filthy, so I cleaned it at home before using it. The 2 side mirrors weren't very clean either. After I loaded and moved stuff, when I started the van again, I got a check tire maintenance system light went on. I could check tire pressures properly because the tire were still hot from driving. This location seems to be under staffed. I don't know if it's because of the pandemic or because it was Sunday. There was 1 person in the office and 1 person outside moving vans when I picked up. There was no one in the office and 1 person checking in truck/vans when I returned the van. Despite the lack of staff, pick up and drop off went quickly, not like my last experience renting a vehicle many years ago.

Pong L. 
Évaluation :
5

Good manager

Tong W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRETCHEN B. 
Évaluation :
1

Did not have a car ready for us

Kaitlin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle H. 
Évaluation :
5

I use u hauls all over the country..seems i get excellent service..im a truck driver for Mayflower. Please keep doing what your doing..i love it

ARTHUR R. 
Évaluation :
1

I put 7 miles on the Uhaul, most of which with the air conditioner turned off. It never idled once. I was charged for 5 gallons of gas. Blatant dishonesty on part of the employees

JOSHUA B. 
Non les évaluations ont été soumises pour cet établissement.

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