Customer Reviews for U-Haul of Rt 9 Brookline

6621 évaluations

270 Boylston St Rte 9   Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

(617) 731-9440

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 731-9440

270 Boylston St Rte 9
Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing!

Benjamin B. 
Évaluation :
4

Review the payment system at this location as it was quirky. Multiple cards were used multiple times until one worked.

JEFFREY J. 
Évaluation :
5

I placed my reservation at Diamond Discount Automotive in Waltham and they did not have the 15 foot truck only vans. Ricardo worker at Dimond Discount was amazing and called multiple locations to try to find me a 15 foot truck and Ken from Uhal in Brookline had a 15 foot truck and was amazing and really helpful! Uhal please confirm with the location that they have the right trucks prior to customers picking up the trucks.

Alyssa R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRILL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bilguun B. 
Évaluation :
3

Be friendlier

ANNALISE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
5

Greatness! Kenny

ALLAN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
1

I have always had a good experience at this location. This time it was the worst experience. The manager on duty was rude to start with, not paying attention to only customer (me) in the line. While I was driving the truck, I noticed the passenger side mirror was loose and not staying in adjusted position. I brought the truck back and notified the lady manager about the issue with the mirror, she checked it and took it out and threw it on the passenger seat. I explained the issue to her and her sarcastic reply was "yeah, yeah, I have heard it before"....I will never recommend or rent from this location ever. On top of all this I noticed, I was charged for fuel (8 $.xx) plus the 30 $service fees whereas I returned the truck with over the required fuel level. I will call the corporate office to get these extra charges revert. I AM NOT A HAPPY CUSTOMER.

JAMSHED K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikhail K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikhail K. 
Évaluation :
2

Something about the manager. She was not ours right rude but definitely not welcoming by any stretch of imagination. If I had more choices and time, my few hard earned money would not go to that location.

Hyun K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELJOSEPH R. 
Évaluation :
5

I can't think of anything to improve. I particularly liked the efficiency of setting everything up first online.

Samuel P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

I rented a truck this morning (6/12) and had a great experience with the staff. Upon dropping off, the location was totally slammed. There was a family there, new to the country, and the staff person (I neglected to get their name) handled the transaction and anxiety very well. I have to say -- I was particularly rude, and I shouldn't have been. I was impatient and dismissive when the employee on the clock was trying their best to help me AT THE SAME TIME they were assisting this family who I'm sure we're not easy to deal with. Even with me being rude and basically walking away when the employee was trying to ask me questions... They still wished me a good day. So first -- I'm sorry for adding stress to an already stressful situation. Second -- I'm grateful the staff was trying to help me, even with how busy they were, and third -- I'm impressed by this particular person's ability to keep their cool with the amount of stress they were under. So -- thank you!

Dylan C. 
Évaluation :
1

Rude and obviously unhappy worker

ROB ALLEN R. 
Évaluation :
5

Excellent service

PRATIKKUMAR C. 
Évaluation :
3

Front desk woman was apathetic. Sounds like a minor gripe, but it was so extreme that it was really unprofessional.

TAYLOR B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah J. 
Évaluation :
4

Pick up Thurs 6/3 went fine. The vehicle was fine. Drop off on Sat 6/5 was not fine - the manager behind the counter was very rude and dismissive - she was almost intimidating in the way she just shut me down regarding concerns I had on pricing. I'm not one to complain but I can't recall having such a poor customer service experience anywhere is a long time.

MICHAEL K. 
Évaluation :
1

I believe I was racially profiled. I was disrespected and treated differently from other customers whom were of a different race. I received no explanation on why I was being disrespected or treated different. I'll be making a full detailed complaint against the manager on duty.

HAIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREYEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REX SURACHAT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP O. 
Évaluation :
5

No issues, in and out quickly, enjoyable and convenient experience!

DAVIDTODD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cengiz B. 
Évaluation :
5

Emily, your employee who served me, was WONDERFUL! She was incredibly helpful and I am grateful for her service. One thing that would be helpful for THIS location: could you make the total height of the vehicles more obvious? (Not just internal height). It's incredibly important when driving on certain roads like Storrow, or entering parking decks like the one at Whole Foods Symphony. I just had to make a guess. Thanks

Anne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBASTIAO D. 
Évaluation :
2

Confusion at drop off. I was charged a late day despite having dropped off a day early. The attendant assured me that I was good to go. He unhooked the trailer, looked up my contract on his device, and said I was all set. A day later approaching the original return deadline, the location manager phoned me to ask where the trailer is. I explained that it had been dropped off a day early and checked in. Shame on me for not insisting on some receipt or paperwork at that time, but the attendant repeatedly told me that that would get emailed to me. A day later, I received a charge for a day late on the trailer return. It took me upwards of 1,5 hours on the phone to get that charge reversed. UHaul seems to be understaffed and have glitchy tracking of returns and payments made. Not the first time I've experienced problems. U-Haul needs competition to drive improved customer experience. Their relative monopoly on rentals is unhealthy.

Thaxter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
1

Unbelievably rude as well as condescending, particularly because the staff was telling me something not tru

Kaylee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAYLA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tianyao L. 
Évaluation :
4

Facility was crowded with trucks. We dropped the truck off after hours and took the last spot available for a return. The online return using the app was convenient for after hours, but the process for both check-in and return on-line takes a lot of time.

Robert D. 
Évaluation :
5

The rental experience overall went very well, and in particular the service at this location was excellent! Emily, Randy, and Sam were friendly and helpful!

Nicola S. 
Évaluation :
5

For novice renters, website rental of vehicles was very intuitive, and the suggestion of optional equipment, such as dollies and moving blankets was a plus. I also easily added an authorized driver. The online link to change the primary driver does not work (I was listed as the primary driver and wanted to make the secondary authorized driver the primary.) I also ordered a dolly and a dozen moving pads/blankets, which was the minimum quantity and both were in the van when we picked it up. Pads/blankets are prepackaged in plastic. We did not know, nor was it marked on the package, that each package contained 6 pads/blankets, so we were short a half dozen when we arrived at our move site. The vehicle was returned early, and the authorized driver inquired about, and then received a refund for, the missing pads/blankets. A family member followed the Uhaul van in our personal vehicle so that the authorized driver could get home. The family member was accosted by an employee who wanted to know what he was doing there. I suggest having signage indicating who can park where. Overall good experience, very convenient location, ample equipment and newfound knowledge that they ALSO sell moving and packing supplies for practically any shape, size and fragility of personal belongings.

Lisa C. 
Évaluation :
3

The lady who process the order was super nice. Very professional. Thanks again.

PETER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARS ANDERSON AU S. 
Évaluation :
3

I was charged for gas after i specifically stopped to add gas before I returned it.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
2

Prior to returning the van that I rented today, I put gas in the tank to the level that was above that which I received the van at. My invoice was charged for 2 gallons of gas, which would certainly have brought the gas level even further above the required level. This added fee was neither consistent with UHaul's stated policies nor with the service that I have usually received at this location over the previous 2 decades that I have a customer. Adding this fuel surcharge, without merit, after I had left the returned van with the correct replacement of fuel, is a deceptive, unwarranted, and ugly business practice.

PETER C. 
Évaluation :
5

Friendly and professional thank you.

nora C. 
Évaluation :
5

Have customers come and check their hardware before the actual date of rental--a different U-Haul location in Allston MA had mis-installed our wiring harness and so the brake lights did not work! It took us 3 hours to figure it out and the Brookline location was very helpful in getting it set up properly and safely. A visit to the u-haul ahead of time to QC the harness would have saved us lots of anguish on the date of service. Just to be clear this was NOT the fault at all of the Brookline location, they went above and beyond the call of duty.

Alexander S. 
Évaluation :
5

Staff was great-everything worked out and went smoothly. A terrific experience.

ALLEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brennan B. 
Évaluation :
5

Easy drop. Gentleman was friendly and efficient.

Nancy P. 
Évaluation :
5

Great team - very attentive

Glen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN M. 
Évaluation :
4

Very easy drop off

Miriam R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily M. 
Évaluation :
5

While on location, I saw several incidents of the UHAUL team offering assistance beyond what one would normally expect. Whether offering to help carry recently purchased flat boxes to the rented vehicle, or assisting with adjusting manually-adjustable side-view mirrors - this location employs some of the best agents I have experienced.

JOSEPH F. 
Évaluation :
2

Agent was rude and did a poor job explaining the procedures to me. Felt like I was bullied into taking the extra insurance.

MORGAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anson J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMAR M. 
Évaluation :
5

The attendant was extremely helpful - please pass on my thanks to her management.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
4

Provide more assistance in the morning to the employee. There was a long line and just one employee. He was amazing, however, he had to tend to the people inside and trucks outside.

Karen A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
5

Very professional and friendly services. The moving truck is clean and easy to handle, price is reasonable too.

GENE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN M. 
Évaluation :
5

The General Manager was probably the most helpful person I've ever met. She went well beyond what she was required to do to make our rental that much smoother. I would go out of my way to rent from her again.

Cory M. 
Évaluation :
5

we now have a couch and i'm pretty happy about it

Samantha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDD M. 
Évaluation :
5

I was truly impressed with CJ and emily at I haul Brookline. They were patient, helpful and the prices were better than Home Depot for boxes and much, much easier. Thank you Uhaul. I will definitely be back for future boxing and truck needs.

Joshua M. 
Évaluation :
4

Would appreciate a rebate for the extra gas I bought - no way of judging how to replace exactly what was used. Also do not understand the one way charge on my invoice - I returned it to that same location less than 10 hours later.

MARGARET M. 
Évaluation :
5

The worker fast and knowledgeable of the equipment...would definitely rent there again.

Frank L. 
Évaluation :
5

General Manager Emily was SUPER!!! Friendly Organized Helpful and really a nice and welcoming presence

ANDREW S. 
Évaluation :
1

I rented a cargo van from this location and was serviced by Emily who basically ignored me until I asked for help. When I returned the vehicle, she basically said “ok” and motioned for me to leave, when I asked her to check the vehicle with me. Only then did she come out and see the car. She took a look around and asked if we hit anything, which we didn't. She poked at some places that had been previously dented and had stickers indicating so. She then said we were good to go and we would be sent a bill in the email. I receive a phone call 15 mins later stating that there were dents on the bumper that were not there last night, stating that we hit something. I said yes there are dents but there are stickers indicating old damage. She kept saying no and that she would charge me 150 $. Keep in mind, this is all after she let us go and said we were “good”. Never once did she show us evidence of her claims. For all I know, she could have made up the entire thing. She provided only subjective one sides evidence and charged us. How is this allowed? I will never rent from this uhaul again or recommend them to anyone I know.

Daniel W. 
Évaluation :
1

Very poor customer service at store. The all automated procedure is not user friendly or helpful. I never received a receipt or confirmation of my return. Still have a hold on my credit card that I would like removed.

Elizabethann L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL D. 
Évaluation :
1

The woman working as general manager is incredibly rude and unprepared. She has no education whatsoever as to how to treat a customer. Also, she did not wear her mask.

EDUARDO B. 
Évaluation :
5

I'm sorry I didn't get his name, but the person that waited on me was very friendly, knowledgeable and helpful. Very good customer service.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER L. 
Évaluation :
5

While the truck itself and the location were great, I had a lot of trouble trying to finish my reservation online using the "pick it up yourself" feature. It took me a couple of hours to complete the online work necessary before going to the location and I was completely unable to use the uhaul app for Android as it never found my rental - and at several steps along the way I would click continue but it looked like nothing happened or I got error messages (at one point I was told the entire uhaul website was down for planned maintenance). However, once I got to the location, picking up and dropping off the vehicle was very straight forward and easy. The staff at the location were very friendly and helpful.

Andrew M. 
Évaluation :
5

Great owner and manager at this location. Will be using them going forward. Thank you! - HD

Hassan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evangelos V. 
Évaluation :
5

Andrew and Emily are great!

Salman M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry A. 
Évaluation :
5

Rien

MICHAEL B. 
Évaluation :
2

I was charged for gas even though I left more gas than when I got the rental.

Anna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
3

The manager Emily was amazing, helpful and went out of her way to accommodate me. She made my day

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
5

I can't think of anything -- Emily rocks! She is professional, knowledgeable, and courteous. The best experience I've ever had with a truck rental!

JAMES B. 
Évaluation :
1

When I received the key and went out to the lot, I could not find the van that was given to me. I went inside and asked the associate for assistance but he told me to go back and look. He said that the vehicle number is on its bumper. There was only one van without a number on a bumper - the number was scratched off and there were numerous stickers in various places on the vehicle. I went inside again and ask if that was the van and also verified that the sticker were used to mark old damage, which the associate confirmed. I inspected the van and did not see any visible damage other than what had stickers. When I received the invoice over email, I noticed that the insurance was added although I specifically declined it. I called and informed the associate and she assured me that it will be taken off. Upon returning the vehicle I specifically waited for the associate to inspect the van in my presence and accept it. I also reminded her that the insurance was supposed to be deducted. She asked me about the key, checked that the tank was full off gas, told me that I was good to go and the receipt will be mailed to me. About an hour later I received a phone call and she told me that there was new damage on a cargo door. Therefore, she recommends that I keep the insurance coverage to minimize my out-of-pocket expenses. I explained to her that there was no damage done to the vehicle on my watch. The cargo door was not even used. The vehicle was parked in my spot on private parking with passenger cars next to me. Given that the van is higher than any passenger vehicle and has a steel bar at the bottom (a step), it would be absolutely impossible for a car next to it to hit the van's cargo door. It would hit the steel bar first. Needless to say that even if I would use the cargo door and hit something with it, which I did not, it could not have been in three different places. it would be simply impossible. The associate was still insisting that there was new damage. I told her that I will come back to inspect the vehicle. When I arrived and looked at the van, there was absolutely no visible damage to its cargo door. Apparently, she conveniently placed three new stickers on the door after I said that I am coming back but there was no damage there. I asked the associate to show me the damage but she simply said that there was. I made a video of the entire vehicle which clearly shows all of the old damage that was there before I rented the van and no damage where the associate claimed that there was new damage on the cargo door caused by me. By the way, given the height of the cargo door and the steel bar at the bottom of the vehicle, even if there was any damage, which there was not, definitely not visible to me at the time I took the vehicle and after returning it, it could have been made exclusively by hitting it with the door of the similar vehicle next to it on the Uhaul parking lot. After that, I left and called the Uhaul 800 number and asked to open a customer complaint claim. It is absolutely unacceptable for Uhaul associate to accept a vehicle from me without mentioning and showing me damage, if there was any, and then an hour later calling and claiming that there was damage. The fact that she conveniently put some sticker on the cargo door with no damage, none whatsoever, after I told her that I was coming back to inspect the vehicle, does not the door damaged and me liable.

Alexander L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC S. 
Non reviews have been submitted for this location.

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